Kerbside pickup
Yes
Zieglers Ace - Elgin East in Elgin
Categories
Location on the map
Elgin, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 847-741-5610
Site: http://www.zace.net/
Site: http://www.zace.net/
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–6PM
- Sunday:9AM–5PM
Comments (199)
Ace is so much better than the big box stores. Super friendly. If they dont have something they can order it quickly. Been very useful for lockdown projects!
Shopping local really pays off in this case when Walmart was completely out of rock salt, Ace had it in abundance as well as all kinds of shovels and ice picks. But the main reason I like going here is that they can always help me with guidance on how to fix things. I used to go to home Depot and Menards for that type of help, but their staff is spread so thin it is often hard to find someone who knows how to answer your questions. so I tried to keep supporting Ace with as much of my business as I can. the reason it doesnt get five stars is that on a very few items that are not sold very much, they can get dated like shelf paper. With that small criticism, I love this place!
We shop at Ace all the time and usually very happy. Today my husband went in and noticed 2 customers without masks and he said something to cashier. Her response was “well you know” so guess the dollar is more important than public health. Very disappointed
Very clean; workers are professional. Was greeted immediately by an associate. He knew right where the item I was interested in was located.On a serious note. Be ready for being helicoptered by the staff. Not not sure why. Overall, earned its five star rating.
I actually have a vintage 1957 Lionel catalog from this place
My family has shopped this location for years and have always felt valued as customers and friends.
Excellent service, availability of products and prices are accessible.
Extremely knowledgeable and helpful staff,vvery nice selection for a neighborhood hardware store, when I need only one or two things I will be going back.
Helpful service, good hardware selection. What the service doesnt know they make up for with sincere effort. The variety of hardware they carry was surprisingly large. I think they specialize in lawn and garden. They have a wide variety of services available too. Also, the closest large big box store is miles and miles away so they are very conveniently located on downtown Elgin, about a block or two north of the police station on Spring Street.
I came in needing a battery for my garage remote. I didnt have the old one. They found me the perfect one, put it in for me and even offered to replace it if it didnt work. Thank you to the young man who helped me.
A great group of knowledgeable people who know about what you need.. broad selection of products..big parking lot.. and no overstocked over stuffed shelves.. good place to find what you are looking for
Friendly,but expect to pay top dollar
Im sick of these people trying to sell me the floor model for full retail price. Its the last one they keep saying. Bye Felicia
Great place as far as getting what you need but everything is higher price then anywhere else. They do Carrie stihl chainsaw , mowers, and all types of plumbing, electrical parts for repairs. They cut glass and make keys, plus screen repair.The supplies and customer service does vary by location.
Found the shovel my brothers link sent me to purchase, even a windshield washer de-icer. The clerks were nicely friendly and helpful.
Great friendly staff. Its so much better than going to the big box stores. Plenty of stock too. Id rather give my money to this place. It has all the standard stuff to keep your house and family happy.
Ace hardware was fantastic yesterday and found everything that I needed and would greatly shop there again.
Terrific store, great knowledgably staff. A fixture in the community for generations. If you have questions, they have answers.
I love how nice everyone is here. The prices are usually a little higher than big box retailers but the convenience and small town feel of the experience here is worth it. Their sales are always great so just stopping in for a few things here and there you can catch some great bargains!
I visited Zeiglers Ace Hardware yesterday. Upon arrival the expert staff makes you feel very welcome and they are experts in their field. I am a novice in home repair and their answers to my questions helps me to tackle my repairs. I recommend Zeiglers Ace Hardware to each of you. A very pleasant experience
Ordered online to pick up in the store and they cancelled my order now i have to wait several days to get back $1400 on my account
Excellent service. When you visit this location you will receive a personalized experience. After purchaseing a grill I received a personalized letter thanking me for supporting my local stores. This was written by the mamager. Its the little things that make the biggest difference!
The staff are always helpful and knowledgeable. They were able to instruct me on what to do with the garage door openers I purchased.
I love having a hardware store in my neighborhood. Staff is friendly, I can find everything I need and they are knowledgeable. I have been shopping here for over 30 years.
Store has a good selection, a little overpriced as most smaller hardware stores are but the issue I have is with the employees. They have one or two really good ones and then a few idiots and rude ones. The older lady that does the cash register is just downright mean and they should train her on customer service. They also have a couple of newer associates who really shouldnt be working in hardware.
A true hardware store which is refreshing these days good selection very nice people that was very pleased
Wont price match anything. Even ant bait. 3.50 higher in price. Rip off. No wonder ace hardware is shrinking in size. Their prices are Purposely higher when no home Depot around. Taking advantage of people.
For me I still love the old fashioned looking hardware store and this is what this place reminds me of. Its more personal and friendly. The staff is always willing to help and very knowledgeable.
Very helpful gentlemen. Today was a perfect glass cut day at ACE.
Very helpful service always. Way more helpful and convenient than a big box store. I pick up things there other.
Never get tired of this place. Customer service is great !
Extremely knowledgeable employees! We recently moved to the area and were looking for a new hardware store...This location has everything! We will be regulars...
Although what I needed was not carried at this store the staff was helpful and not only helped to look where it should of been but also tried to find alternative hardware that would work.
Ace is my favorite hardware place in Elgin. It is great to have a place, around the corner, down the street, with most everything I need and at a reasonable price. There and back in minutes, job done! I love it!!!
Still Awesome, Phil is the best when you have interesting project you need help with. Great local hardware store with friendly and helpful associates. Have I mentioned that everyone is exceptionally helpful?
Everything you need, and then some! Staff are very friendly and helpful. Easy access for handicapped and several handicap parking spaces. Great prices!
They have a great screws selection, definitely helped me tons
First time there in years. Not on my side of town. The 3 workers I spoke to were super helpful & friendly. I brought a part in that I had to match. Small town feel. Wish it was on the west side.
Nice neighborhood hardware store.Friendly and helpful employees.
The absolute worst customer service and customer treatment EVER! Coming in to the store, there was paper all over the sidewalk because they said they were too busy to empty the trash container, (it was myself, and a couple of other customers in the store, and when I came in, the cashier up front was fiddling on her cell phone. When I complained, Phil, whoever HE is, banned me from the store FOR EVER AND EVER, and then he started to explain that the reason there was trash in front of the store was because of Ronald Regan and what he did for the homeless. WOW, Phil, really,-- that Ronald Regan, IDIOT, I guess! Soooo, Phil sent the Elgin Police to my house, (I wasnt home), so they told my wife that Phil said I couldnt come in to the store anymore. Now where am I going to go to buy a hack saw to cut off these cuffs, OH, YEA, Home Depot, or Lowes, I guess, and I bet their store front isnt all trashy either. The pricing is better too, and the employees are friendlier.Bob Ash; Ace customer for over 40 years, but no more!!!
The man came up to me asking if I needed help which I actually did and assisted me finding the correct screw size. So helpful!
Good selection and helpful staff in the hardware section. Nice old school hardware store which is better than big box stores if you dont need appliances etc.
Love the employees there, they really try to help you out! Clean, friendly and usually have what I need.
If you go to big box stores, they might not have what you need. My Ace usually has everything.
Service is great. Employees are very friendly. Had a screen repaired. Quick service.
Clean and organized, not crowded. Prices a bit higher but in a pinch for a few things great place to go
Usually very reliable. 100% sure it will fit. Not. Now I have to make an unwanted second trip. Oh... Nobodys perfect.
So often they are the place to go for things the bigger stores wouldnt bother to carry such as replacement parts or new products and lesser known but quality brand, niche and novel products.
Best Hardware store in my opinion on Elgins entire east side. Wonderful helpful employees and cashiers make this your first stop for any hardware.
Came in asked were. Are the light bulbs and the guy was so nice to tell me the many of types of light bulbs there were and helped me with choosing this is the type of people that make the store better
Always helpful and friendly. Answered all questions on a few occasions. Much preferred to the big blue and orange stores.
They always have a great selection of nuts and bolts, they also do a great job at cutting keys they always work for me.
I love this place! Old time hardware store, always get what i need from the helpful people there!
They help you out if you want. Which is cool, I dont always want someone up in my stuff.
Close to home, quick to get in, get what you need, and get out, staff know where things are and can answer any question. Great store!
Among the last of the real hardware stores, with Huge Hardware selection in drawers and Bins! Not the usual assortment of 5 different size bolts in pre-packaged cards hanging on a display
The store has very friendly and helpful people
Close to home, that makes it convenient. But being small the selection is only so so. That is ok the employees helpfulness still makes it a 4 star.
This Ace is definitely the place with the helpful hardware folks. Ive gone twice in the past week and both times staff were friendly and helpful.
Been there two days in a row and they still cant get the right parts i need to hook up gas water heater. Very frustrating.
Great staff. Extremely helpful & everyone treated us like we were special.
Always friendly and helpful staff available, cold drinks, many items including automotive and household. Rewards program, handicap accessible, free parking including handicap parking
Looking for a left-handed reverse-threaded nut driver? They have it!
Ill take Ace Hardware over Home Depot and Lowes any day because the staff really knows their stuff. And I cant believe that they carry some items that are truly rare to find.
Its a nice little hardware store especially if you need some things for older homes
Easy to find help, eager to give help employees.Great experience every time I visit.
Always the best but why do customers ask me for help every time I stop by wearing a red shirt?
Always so helpful. Makes hardware shopping a breeze.
Always ready to help. And provide customer service.
Glad they have garbage stickers
People very friendly
Ace is the place with the helpful hardware folks. Got me what I need even when I didnt know how to explain what I was looking for.
Great customer service staff is always there to help and go out of their way
Bought masking tape and screws. Large complete selection. Very friendly people. Convenient.
Staff has lack of information about products. The salesman was trying to sell me Polish by calling it Granite sealer. When I insist, he replied in this country we call it a Polish. What a shame...still we have these kind of people left in this country hired by ACE hardware.
Stores OK though when you leave the store the automatic door screeches so loud it pierces your ears unbelievably loud and I work construction I have had jackhammers in my hand that are less than this store things like that you think they would fix
A helpful place to go. Great folks, always available to check on you while you are shopping
I need some key copies for my job and they did a excellent job thanks ACE Harwer
I needed to have keys recut. Rebecca cut them for me and assured me that theyd work... They do! Thank you, Rebecca!
The staff is more focus on their personal conversations than taking care of the customers.
They are so friendly, always knowledgable and always there to be helpful. Locality is a plus also.
Soul deal
I always shop for hardware and tools there first. Good locallly owned business.
They are knowledgeable have the right stuff and they know where its at
Over priced and horrible hours of operation
Very helpful and most of the time they always have what I am looking for!
Its close to my house. Friendly people. They have most of what Im looking for.
Great service here, prices a little high...
ACE is truly the place for selection and knowledgeable associates. Never walked out empty handed or disappointed .
Found what I needed by myself. Asked someone for help and was just pointed in the direction. Customer service needs some work.
Good hours (7am open), good staff, price and selection is good too.
Helpful but , need to keep up stock on shelves, plumbing anyway.
They dont have much and are expensive but if your in a bind its a close place to go
A great place to buy a snow blower and a replacement laundry tub faucet
Inexperienced help. Refers me to Big Box store instead of trying to help me look for the part I need🤦♂️🤦♂️🤦♂️
Lazy guy complained about having to cut glass i purchased from there
Always great to visit here!!
Most convenient hardware store in downtown Elgin. Friendly and helpful staff.
Our searched worked very well. I was able to find exactly what I was looking for in record time!
This store is massive...if you cant find it there it doesnt exist.
Elgin.... Humph!!! But Ace is always the place for a friendly face...
Helpful didnt have exactly what I needed but close for now.
Great deal no tax on your snowblowers this weekend!
Didnt find what I needed but I did find something that I could use.
Phil was very helpful in getting the right chain for my chainsaw.
Quick and easy to find products
Wide variety of items for the home here.
Had exactly what I wanted and a knowledgeable staff!
Well organised, well stocked, helpful staff.
Cashier, EricF is amazing, very kind!!! Get that boy a raise!!
Excellent customer service, great selection
Favorite local hardware store. a little bit of everything here.
They have everything. Friendly, too.
Its ace. Nothing good, nothing bad. Dirt.
Helpful on floor. cashier could have been friendlier.
Associates where very helpful and cashier was very friendly!
Staff was very helpful.
Great place for do it your selfers
Very clean and helpful workers
Small location, helpful staff.
Big ACE, great staff.
You can find anything you are looking for at this store
Great service solid selection
A good hardware store with knowledgeable sales personnel
Friendly staff and good selections.
Always helpful with all my needs
Had in stock what I was looking for!
Employees very helpful and curteous.
Some of the nicest people work here
Good old fashioned hardware store
Good standard Ace. Friendly people, good knowledge
Just needed some quick primer.
Great service very knowledgeable people
Seems like they have everything you need
Prices too high.. need a better discount system
Great customer service thanks
I like this ace better than the others in elgin
Very friendly and helpful staff
Found what i needed price alittle high
Very helpful . In doing home improvements.
Well stocked, clean store
GREAT WEBSITE...EASY TO ORDER AND PROCESS ORDER.
THEY WERE VERY HAPPY TO ME.
Not the cheapest, but a good selection of products.
Its ok a bit pricey
Lots ahelp good place
They were extremely helpful.
They have slot of things there
Great & helpful experience!
Nice people work here.
Excellent customer service
Great customer service
Friendly, helpful staff.
Everyone is so nice.
Expensive but quick stuff
The people are very helpful
I think this place is a little overpriced
One of the oldest surviving stores
Friendly and helpful workers
Didnt have part I needed
Very knowledgeable staff
My special home away home!
Great service.
Heavy price and too much expensive
Its okay hardware store
Good customer service
Friendly helpful staff
In town got everything
Always helpful
Good place nice people
Very good
Nice store.
I like this store
Great local spot
Alway have what I need.
Emergency for fixing jobs
Nice service!
Found everything I was looking for.
Good
Easy parking.
Best service
Very helpful.
The neighborhoods hardware store
Its ace
Everything you need
Big selection
Good service.
Great service
Friendly staff
Total reviews rating 4.4
199 Reviews for Zieglers Ace - Elgin East 2023:
Review №1
2022-06-06Excellent service! The only drawback was that they had no generic glyphosate, only the brand name.Do support this local business!
Review №2
2021-12-29Absolutely fantastic. These guys had the exact product I wanted, ready to go. The staff were all incredibly friendly and the three men who helped load the snow blower into my truck were excellent. Friendly, resourceful, and a big help. I will be going out of my way to shop at this Ace going forward.
Review №3
2021-12-11The sales clerk, Irene was patient with me. I was returning a couple of padlocks and thought that I had the correct receipt. She actually printed out a duplicate for me and allowed me to get my refund. Who does that? Lol. Exceptional serive by any standards
Review №4
2022-05-12I needed grass seed with fertilizer. Gentleman was extremely helpful and nice....very informative
Review №5
2022-02-20Lower prices than big box stores on certain items ! Keep it local if you can 👍
Review №6
2022-07-02Wonderful customer service with Ace Hardware.
Review №7
2022-04-01Staff was very helpful when I was looking for some bolts
Review №8
2022-01-18This place has all most everything you need for your house essentials I go ones a week and allways find what I need..
Review №9
2021-02-17Its a good neighborhood hardware store but Ive had to travel far afield to the big box stores to get items that I should be able to get at Ace. If they had the items needed I wouldnt mind paying a bit extra to patronize my neighborhood store but I have frequently found that alternative item suggested did not work for the project at hand.
Review №10
2022-04-22It was excellent place to buy tools.