Wheelchair-accessible entrance
Yes
Xfinity Store by Comcast in Joliet
Categories
Location on the map
Joliet, Will County, Illinois, US
Accessibility
Phone: +1 800-266-2278
Site: https://www.xfinity.com/local/il...
Site: https://www.xfinity.com/local/il...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Xfinity Store by Comcast in other cities:
Comments (199)
Dealt with Russell who was both courteous and knowledgeable. He helped us to understand our options and provided valuable insight. Best interaction ever withComcast/Xfinity.
Very busy but not without professional expertise. Extensive services a plus.
Customer service at its best here.I walked in to return equipment and the young lady that helped me was so pleasant and very helpful.This store is really nice!!
Can never speak with an agent during outages . This has been going on for over two weeks . Strongly considering cutting the cable service . It’s affected my work
They are very helpful to me cable went out they stayed on the phone helped me get it back on they Ordered me new remote
Id give then more stars but its Xfinity so they dont deserve it lol. But they did actually follow my requests and good service here.
Couldnt repair my phone, but they really tried. Good people there.
Typical Comcast, useless and fully equipped with a rude “manager”. Don’t waste your time going there.
The atmosphere was really good, someone greeted me at the door and ask you to have a good seat while they get what you need. Since I came in to pick up my Cable Equipment. As easy as 1,2,3.
I work for clients that arent able to do self installs. I set up the accts. The rep never explained that the customer has to be present or have an authorized user in the system. I have picked up equip. Multiple times. Even by phone depending on the Rep that picks up how smoothly the assistance go. Yes I understand procedure and liabilities. Explain them and neither is an issue. Services are too expensive to aggravated your Paying customers...
This location is extremely understaffed. Only one account rep was working which meant extremely long wait times.
Given wrong equipment which knocked out our phones. Three days to get it straight. Finally asked for a tech. They said they set it up and would call us. No call, so we called and was told he never put the request through. He openly lied to us. He was rude also. However, the tech that we finally got was excellent in every way.
THE BEST EXPERIENCE AND I LOVE MY DEAL. I STAY IN THE HOUSE
No complaints well experienced personnel
Dealt with 9 different representatives. 3 supervisors promised follow-ups, 0 follow through. Signed a 2 year agreement and am paying for services they are not providing. No one taking ownership or trying to rectify the issue. In-store personnel proposed solution to my problem by trying to offer me more services (Peacock streaming). They wanted to double charge me for the same service to reactivate it, even though I am already paying for it.
Helped by Taylor for 2nd time, she is so helpful & knowledgeable
I walked in, and encountered rudeness. I had no idea how things worked there and I happened to ask too many questions to the first lady I walked up to.
I went in to pay my cable bill my first time coming in the store I dont like the self posting machine. I feel like seeing an employee face to face to pay your bill. Did not know how to use it. The employee that helped me acted like he didnt really want to help at all. Just made me mad. And it took longer then u would if u was face to face with somebody paying your bill. U should take that machine away.
Returned our comcast equipment due to an upcoming move. Front desk guy was great, but all of the policies for after the equipment check in were infuriating. Waiting forever... got online and closed it out, called to confirm...yep. The store wasted my time
Awesome customer service! Great staff, professional and friendly!
The worst company In the entire world. I hate them. They dont care about there customers only money. They give you broken/wrong equipment them charge the customer for breaking it, when i never work in the first place. You cant even talk to a person only Machines in stores or on the phone.i wish i had more networks to choose from. I hate comcast!!!!
Why to the store to cancel my service. The service gets a 1, but I didnt want to leave negative comments for the store and the crew. The crew is actually quite nice and helpful.
My husband has wanted to switch to Xfinity Mobile for a long time. Ive been a long time Verizon customer and was very hesitant... However, I decided to hear them and made an appointment online for the following day. I was very impressed that my name was called AT THE TIME OF MY APPOINTMENT. I dont remember the mans name who helped us but he was awesome. Super nice, knowledgeable and fast. My husband opted to keep his phone and I was upgrading mine. We were in and out in FIFTEEN MINUTES! Not going to lie, I totally thought wed be there well over an hour, like we usually are at Verizon. Weve had them now a little over a week and so far zero complaints. The service is great, no dropped calls, etc..... oh and the best part? The monthly bill wont make me cry anymore, haha. Anyway, Id recommend.
My cousin had to go and pick up equipment for his house not sure why I technician couldnt come out and install the software but it was ok
The worst, transferred cell service and bought an iPhone 12Pro it’s been a disaster since day one. Had the phone a week now being told I need to go to Apple warranty to get a defective phone that has not worked properly out of the box fixed. Completely inadequate staff, management never shows their face, and don’t even follow their own policies. Don’t sell equipment you cannot setup or service properly within your 14 day return/exchange policy. Couldn’t even navigate a simple return of an accessory with the original receipt.
Went to update my plan and changed some things and went back 2 weeks later to modify the plan and got a better deal thanks to three professionals that made the experience pleasant. Each of the individuals went above and beyond to explain everything and make the most my budget and plan. Thank you to Arthur, Billy, and Anthony who worked quickly, friendly, and knowledgeable to meet the needs of loyal customer. Thank you.
Needed assistance with my cable bill. I mailed out my bill along with other bills on June 23rd. All my checks cleared on June 30th except Comcast. Then I got another bill in the mail and a late fee charge was added. The worker told me at Comcast everyone tells them that same story. But the only difference is if you look at my payment history, there has never been a late fee charged on my account. The worker said I would have to pay it immediately or Ill have to pay the late fee. So I paid it again. I contacted the post office too about this situation, with no luck! Low and behold on July 22nd the check that was originally lost in the mail showed up and was cashed by Comcast. So where was my check all of this time? So I went back to Comcast to get a receipt showing I was paid up for the next payment which was due August 8th.
The guy that took care of us was rude with a terrible attitude. No greeting, no personality, horrible customer service. I came real close to getting myself in trouble. Unnecessary aggravation. Needs to change. I hope this changes the next time I go there. Ive been there in the past and never had a problem. Not at all happy with this visit.
The store manager at this location is excellent. She took time to identify the best cellular and home options for myself and my family. It took us a while to decide on plans for each area but her attention to detail was nothing less than superb. If anything else is needed, Ill definitely go back here.
I was very happy with the service and the experienced of the customer service, she explained everything to me on a nice way and she was very kind, great job, thanks.
Extremely knowledgeable and very helpful Representatives!!
Very rude customer service representative. Had no knowledge of the difference between mobile network and mobile data....WOW... Also, they update plan before the current plan expires. Costing you more money
Made the process of opening an account very quick and painless
Very friendly and helpful.
Had an aopr & service was quick. Mark was very helpful and answered my questions well.
I was pleasantly surprised by not only how nice and updated the inside of this location was but how much they have in the store for you to experience like Xfinity Home demo’s and a bunch of extras for the regular cable services like their different remotes and such. Most of all I liked how quickly the queue moved. This place always seems to be busy with people returning their equipment to just needing help with their services. My last interaction was with a rep for Xfinity Mobile and she was great and got me setup on a new plan pretty quickly. My overall advice is to just be prepared to wait as this is not a walk in and be seen right away type location, although they move through their list at a good timeframe.
Wanted to add a phone to my account but employees cant get the system to accept change and no one knows how to fix it or who can fix it. Been going on for 10 months. Argggg.
Absolutely horrible I arrived there at 10 AM the sign on the door says 10 AM The website says 10 AM also customer service says 10 AM A rude man came out Said the store does not open until 11I was going to purchase a phone now Im not going to
I was slammed with automatic payments even after I explained to the representative that I did not want that.Due to the information being saved on my account from past payments she signed me up without my consent. Horrible service I went back to confront her and she was rude saying well you should have never had it saved so it’s your fault. Rude and unprofessional
The employee who waited on me was difficult to work with. He asked me the same question three times and was not open to my questions. When I tried to understand his pricing, he cut me off. I left there feeling ripped off.
Only meeting with customer service you have to make an appointment through internet or by one calling the store. Once inside you will courteously greeted and taken care of.P.S. As I was informed by customer service, if you get internet from ComcastFYIDXfinity you will have to purchase your own computer security program for they will no longer provide.
Very nice friendly people who are practicing social distancing and only allowing a certain amount of people in the store. The store is pretty cool as well and Im enjoying the service.
Great service and phone plans
It was busy. We were dropping off the modem. We bought our own. We can only afford internet. Basic cable added $50 to our bill. Getting way too expensive 😩
The only reason I gave 1 star is because you have to. Absolutely horrible service, the website tells you one thing, the customer service line something different and the store something else entirely. Clearly a corporate breakdown. Maybe if the left hand knew what the right hand was doing I wouldnt have wasted a Sunday afternoon.
Went to get internet and cable service and because someone years ago didnt pay their bill at my address(previous tennant) I got the run around. The store itself was clean and the staff was friendly. Xfinity must not need the business.
Great service today from Ryan. Highly knowledgeable if you need help with your mobile phone.
My wife and I were helped by a customer rep. by the name of Alex, he was very helpful and took the time to talk to us and explain everything on our bill and answer all of our questions. I highly recommend the xfinity store on rt. 30 in joliet for all your cable questions and needs.
Simple pickup and drop off
Long wait and pushy sales people when trying to return equipment. Check in lady was very rude to another customer. If there was a better quality internet provider in my area, I would cancel in a heartbeat. Was HAPPY to cancel my cable and home security
While this should come as no surprise to anyone, but Comcast needs to seriously consider their customer service abilities, especially in light that it is easily less expensive to cut the cord and focus on getting such entertainment elsewhere.Considering that I was moving, and do not currently have a need for their service at my temporary residence, I simply wanted to return my equipment, AFTER I had already cancelled service via telephone. While they happily received my equipment shortly upon entering, I then proceeded to have to wait over 30 minutes just to get another receipt confirming the acceptance of the returned equipment.Of course, in that time, which should have been a quick couple minute process, my 5 year old needed to use the washroom, in which the attendant was so polite to tell my wife that she was simply far too busy to allow my child some reprieve, and instead sent them on their merry way to the restaurant a few doors down.When we move, once again, I can say with certainty that I will NOT be offering Comcast my money for any future cable or internet needs. I would rather deal with slower service at home than such ridiculously indifferent and slow service at one of their storefronts.
Terrible. I was forced to go into this store to pickup my router because my address was entered wrong by the person over the phone so this was my nearest locationi paid the fee to avoid the credit check i just needed to pickup the router. Upon arrival after a 20 minute wait i sat with a lady who verified my info later to find out she ran my credit. After i had paid the fee to avoid the credit check.I received a call from a manager of the store who stated that the employee will be talked to and he will fill out a credit form to get the inquiry off. How many months later and its still on there? When you call you dont reach an actual location you run into the same idiots who work out of this country who entered the address wrong in the first place. Not to mention after the first month of service my bill was raised.TERRIBLE, THIS WILL MAKE YOU SWITCH TO ANOTHER PROVIDER AND NOT LOOK BACK
I had many problems with Xfinity over the past couple of weeks. Hours on the phone trying to get issues resolved. Technicians at my home twice in 1 week. Issue was finally resolved after going to Xfinity store and talking to associate there.
Horrible customer service. Slow response and no equipment. Called the main 800 number and was told my equipment was in stock but it was not. This has happened before. Asked for a card from the manager and was given a power play of not releasing her business card to me. When I asked for my original equipment back they bagged it up but I realized they didn’t give me the power cords. Now I have to head back. Can I give 0 stars? If I go back it’s Naperville. Much better reviews if I decide to stick with Comcast.
The wait time is ridiculous for simple things. The good about this store is they have football on the TV.Edited to add: when we got to the tech he was great and very helpful.
Although I thought I was going to wait along time due to the fact they had a lobby full..lady came up took my device, checked it in and gave me a receipt. She was very nice.
Great service everytime I come here! Last time I was here in the summer 2020 we had to wait in a line that wrapped around the xfinity building. Glad that now that its winter were not standing outside in the cold to get service.
Retail outlet provides a wealth of information about latest technology and advances on X1 platform. Bundle packages are reasonably priced. As a long-time customer, must express my overall service throughout the years.
The woman that took care of us was Great! Answered all our questions and didnt try to get us to buy more than what we wanted.
Customer service is horrible. When you need to speak to a person you cant because of that stupid automated system. I cant wait to get rid of this service!
Got a phone call saying they could move me to blast internet, with no additional cost. Asked several times about no additional cost. Got my bill and not only got charged for blast, but also for tv which was never discussed. Called to argue the bill. Was told dont worry it would be fixed, they had to figure out how to get back my old package. And I would be credited the difference. Got the next bill, no credit same charges. Called again. Told to move be back to what I had would cost me an additional $40 a month and I should just keep what I have, or buy my own modem and drop my bill by $10. Talked to three different managers, including the retention department...and was told the same thing every time.
Had to set up an appointment just for a few questions. I called Xfinity customer service to talk to them and got all of my questions answered. Decided to stick with my appointment to look at phones and deals. An employee lied straight to my face when asking a question I already knew the answer for, trying to convince me to buy an Xfinity phone with one of their deals
Its better to make an appointment before you go in, less waiting.
Worst customer service ever. I signed up for a new “package” (marketing games to force you to purchase the service they want you to have by setting price points for lesser services so high that you purchase higher priced packages) that included “unlimited internet” only to find myself receiving $90 overage fees for one month. The lady at Comcast in Joliet very clearly told me that if I upgrade to the package with unlimited internet that it would be unlimited. A month later I started receiving messages that my data usage was close to exceeding the limit, so I called “customer service”. The nice person from India told me this was an error and confirmed I had unlimited internet. She said she fixed the problem and not to worry. Well, a few months later with more of the warnings coming in for data usage overage, I received a $90 charge for exceeding the monthly allowance. I called “customer service “ again and after 1 hour and 40 minutes on the phone (yes I have screen shots) I learned I don’t have unlimited data and the charges will remain. I hate Comcast!!!! I will replace their service or limit it until I can permanently replace them. Buyer be aware - stay away from Comcast!!! My rating is 0 Stars!
Theyve always been very courteous helpful and as fast as I could get done theyre always so busy
Overall a great store and experience...They take the necessary time with each customer to answer questions and make sure you have only what you want. Great job!!!
Well after 3 control boxes that take care of the wifi and phone in my home and about 3 1/2 hours on my cell phone I finely have my home phone and my internet back. And great news I got $17.40 for not having my home ( land line) my time does not mean anything to them the cost of my cell phone and my time about 3 1/2 hours all I got was sorry we do not do anything for your time and $17.40 for not having service. If I had a was to get other internet service I would cancel my comcast in a hart beat the customer service sucks and there technically help does not speak English they are Chinese or something like that if the was something else for internet. At&t is coming soon I hope
I was at the Joliet store to exchange a phone. The young gentleman, Andy, that was helping me today was very polite and knowledgeable and got me in and out quickly. It was a pleasure working with him!
First time customer, was treated amazingly, answered every question I had.
So, I found the people here very helpful. What I do not find helpful, is that no one on the planet seems to have the number to call the store directly....So Stupid...
If your going with the expectation to walk in and and out please second guess. This is a company that has millions of customers and many of them from the Joliet and surrounding areas are there for many of the same reasons as you if not maybe more. Some interactions may take longer than others depending on the situation. If you want to be seen before anyone that has already been waiting make an appointment. If you want to make a payment go online, call, mail it, pay through the app, or if you have X1 pay from your tv rather than wasting time and has to pay there. You dont have bank get a money order from Walmart they cost literally under or around a $1. Treat people the way you want to be treated at your place of work and dont yell at them they are only doing their job to help you. 👌🏼XFINITY has top of the line services and you will have to pay for good service. Nothing is free
Service was poor. Kept waiting while manager went to lunch check without telling me. Trouble getting payment applied to my account for three consecutive months. Service disrupted due to Xfinitys errors several times. Do not recommend.
Its a very nice, clean store, but the wait time sucked. Most of the employees were working, but there were a few that were sitting at their stations, texting on their phones while customers were waiting to be helped.
Long waiting and it felt like an sales office INSTEAD of customer service
THE COMCAST MOBILE SCAM CONTINUES CHARGED AGAIN YESTURDAY ANOTHER $165.00I was SCAMMED by comcast Mobile this past month bad!!!!. They billed me a total of $594.00 and only credited me back $75.00 when I returned the phone and said I decided to not use their service. They told me return the 2 phones and they would credit my account $594.00. Since then the billed me another $350.00 and automatically took right out of my credit card with no notice. After fighting all weekend They said phones were returned damaged. WE NEVER USED THEM!!!! RUN FROM THIS COMPANY LIKE A DEADLY VIRUS!!!!
If you are returning products they are rude but if you are getting more products they are very nice
Great experience and amazing deals lately!Yes you have to wait at times however Joliet alone has a population of 150,000 plus surrounding areas so they do the best with what theyre given.Keep up the great work guys!Also keep in mind no other places have stores like this including MetroNet, Dish, and the god awful company that is Att/DirecTV.
Well.. it was a 45 minute wait. To pay almost 280 dollars for TV and internet. Nuff said.
Got there when they opened....went quickly Alex was a great help
Lied to by salesmen All I wanted was basic cable 29 + tax & equip rental. Told I had to get internet LIE got a bill for 110 Charged for internet I NEVER used Call office told another story COMCAST employs LIARS PERIOD . When U call them all U get us run around & put on hold ,switched to different departments all wi tut h different storys LIARS PERIOD
A bit confused. Did not get my questions answered. Will have to call office.
Had a hard time hearing the worker under the mask...the customer next to us was very loud.
Dont use this company thry overcharge you and rip you off by adding extra things it best to use other companies I will no longer be using them and will warn my family in doing do
I was planning to get a new phone from here (financed) but its necessary forced to get their network. And they charge fees for everything. ($41 for the phone and 50 for their network + taxes and fees) no thanks
Price was raised at end of contract. I asked for a reduction and they suggested calling corporate. Store answer was get their alarm service for the $50 increase. My solution was 40% savings by switching to AT&T!!
The people are pleasant but the wait time was really long and we were there on a Sunday morning shortly after they opened.
Had to wait over 20 min to return an item we never used and then it took a while to complete return after name was called. Process is horrible.
Great and friendly service.
My goal for 2018 us to cut the cable cord. I exchanged 3 pieces of equipment, Kelly did not process correctly and wreaked havoc on my cable tv. Boxes were shut down cuz she did not process serial numbers correctly. Should have not issued X1 equipment if I am still using Legacy equipment. 6 reps later, 8 hours of phone calls and 3 techs at my house, seems to be working. Oh, you want to charge me $180 in service calls....HELL no Xfiniity. John Crowley himself needs to fix this chaos.
Waited in line for over an hour to be told we can only sign up for their phone service online. They couldnt have told us that when we signed in?Guess theyve lost our business.
Gave me wrong box apparently now i need a technician to come out! The whole point in going in was to get everything taken care of before i went to work so my family would have cable!
Fast Service And nice staff had to replace my remote so I went into the store literally toke a minute
This is by far the WORST broadcasting network EVER. Save your money and get a Netflix account...HULU...Amazon TV or a Firestick. They On Demand selection is limited. Whats only available to you is what Comcast actually payed for to be released to the public. meanwhile the shows are available everywhere else the very next day. I shouldnt have to pay for a DVR service to ensure I can enjoy my cable. The picture breaks up like you have a Dish and they are the MOST expensive service with the worst Service and CUstomer Service
Anthony was very professional and answered all of our questions (Ingram)
Anthony Matthews was great. Explained everything thoroughly. Will be in touch and sending referrals. Thank you.
I would recommend them over anyone else. Customer service is great and the staff is very informative.
Everyone in the store was very helpful and polite. The store was very clean.
I went in looking for help and received the wrong information. Now I have to go back on Monday to hopefully get the right answers.
Service was good but I still cant get Hbo max on my tv. Very disappointed.
Very nice walked the whole store found alot that we could use.
Walked in and was greeted instantly! Awesome people. Got set up with tv and internet with an awesome promotion I couldnt say no to!
Very busy. Friendly greeting and check-in. Our customer service rep was very friendly and wanted to make sure that what wanted was what we needed.
The staff is friendly and helpful.The store is warm and inviting.
I was about to stop my service but they cleared up our miss understandings
Food wasnt good. My potato was over cooked! Service was ok!!
Long wait.No help in lowering my bill as it is getting outrageous in price.Long time customer and left the store feeling I did not accomplish a thing, except for dropping the movie channels to lower my bill.
Be careful when signing up in store. They addend on cable when I just wanted internet and Ive been paying for it for a year. Just found out today.
Fast quick service friendly technicians to answer all your questions
Everyone was so helpful and answered my questions great service
Typical xfinity service.... couldnt even add my name to a waiting list. Waited to just get bypassed promised next in line 3 times. All for a simple box return.
Very friendly workers who try their best to get you in and out
Very helpful
Wifi goes out way too much now to recommend. I would rather go back to horrible internet with at&t that at least doesnt go out.
Comcast is a rip-off pay the bill on time and its still 200.00. It seems like Im always playing catch-up
Andres was super helpful fixing a difficult cell phone issue! Very happy with the service!
Had to return a cable box
Worse experience trying to get help if you dont have a account with this cable provider.
Good representatives handled my issue quickly
Fast service and friendly staff very enjoyable experience ☺️
It was frustrating. We had to make multiple trips just to exchange a remote.
Got exactly what we were looking for and even though the line was long they were extremely efficient
Friendly staff and the wait isnt bad. People just need patience. :)
Great place, very helpful staff, they helped us get rid of direct TV and save 30 percent on our cable bill
They were very nice. Understanding, explained all aspects.
The agents who helped me were the best.
Yep, simply this is the place I want to visit for Xfinitys service. Honest workers are here to help u, feel like home to me!
Can not carry my legal concealed firearm in here have to make myself defenseless
Polite but not to sympathetic on trying to cut down on cable bill as the repair man that came put the bill way over the top by 200 bucks.
Only down fall is that you dont want to go when everyone is not working long wait time, better to go early morning or early day.
They trun your service back on if its disconnected real fast
When you go online to make appointments it goes by much faster than just walking in!
Harold Pepper was a huge upgrade from our last visit. I highly recommend this Xfinity store and asking for him. Jimmy
Great service. In and out. Javier was great!
Nice shop and fairly quick service.
Great customer service!
Terrible !!Explain to me why when you are just switching out a bad modem and you have to wait a freaking hour !!!Seems simple I give u the bad one you give me a good one ????
They were well organized with trying to help everyone that walked in.
Aleks knowledgeably, friendly and helpful!! Thank you you are the best!
This place is crazy!!!! I waited over half an hour to switch out their bad equipment and now god only knows how long in gonna have to wait to get a piece if updated equipment!!!!
Made an appointment and I was in and out in 5 minutes with new equipment.
Came in to switch over my cable just Internet and I had an absolutely wonderful experience highly recommended
Dont go there the manager will call the cops for you if asked for help
Good service. Found what I needed.
Absolutely perfect! Rafael was very helpful.
Well some of the people seemed happy others didnt.
Already Waiting 45 minutes just to pick up a replacement cable modem is ridiculous. Poorly staffed/ poorly managed
I always get good service. Very professional.
Had to get a new remote for my TV
Nice service and fast, and safe place
Had very informative and friendly service there by Elizabeth
Stopped in to get to new cable boxes while Im having three different technicians come out to our building what a mess
The associate that set me up with phone service was a rock star! I wish I could remember her name to praise her outright!!
It was wonderful didnt have to wait long.
Very busy so there was a wait but theyre friendly workers
Went to pick up a modem.Was in and out in 10min at 3:00 on a Thursday.
Awful customer service! If I could give them negative stars, I would.
I would recommend this place, if one is struggling to understand their equipment
Worst store ever who hired these people comcast is the worse trying to explain my situation and I still was charge late fee when it wasnt me it was there system
I came in to set up an appointment to get line installed at my new house. I was in and out in 5 minutes.
Friendly helpful knowledgeable staff! I love the new location!
Honestly hate that I like this place but every time I have to go I save money on my bill somehow
Great store. Employees are very helpful.
Judit very helpful and nice customer service
They tried to say my package was a glitch..an charge me more..no dice
Got good service here on having x finity installed in our home.
Clean friendly and fast service
Awesome great customer service
They handled my situation and Im happy!
They did a great job today. Thanks!
I like the improvements theyve made. Seems like they care about customer service now.
Store is ok..finally cut cord on xfinity...paid too much for too long.
The customer svc rep was very sweet
Estevan was extremely helpful and polite.
Great service, friendly helpful staff, thank you
Very nice and knowledgable sales person
Amazingly fast response during non-peak hours.
FRIENDLY STAFF. AWESOME DEAL ON XFINITY MOBILE. GLAD TO HEAR $45 UNLIMITED WAS EXTENDED.
Great place amazing people
Samsung Galaxy 9 dropped and wouldnt work anymore..bought a new Phone
No waiting, friendly And knowledge.
Little wait time but all good
Long lines at times but service ok.
In and out in 20 minutes. No pressure and very knowledgeable.
Had a line around the store outside.
The worst experience ever. Avoid at all cost. Ugh
Over priced, sub par equipment and not the leader in innovation anymore...go with streaming
Very quick and efficient!
Staff very helpful and fast!
Super friendly and very helpful
Total reviews rating 3.7
199 Reviews for Xfinity Store by Comcast 2023:
Review №1
2022-05-06Got a good deal on our home internet. The guy that was working there made our visit amazing. He was straight to the point and helpful. We will come back to switch our phone lines to them. 10/10
Review №2
2022-07-064 modems over the course of a year and a half, first two were defective, third was great and then all of a sudden after receiving the 4th updated modem you cant rely on the network for anything. 1200mbps us great, at least when it works and doesnt drop every half hour or buffer randomly. If they werent the only option around here Im sure any other alternative would satisfy.
Review №3
2022-08-11Terrible experience with Donat Ramadani at this XFINITY store. Could have cared less and would not listen or offer any help. A total waste of time on my part. Problem was solved online with a very professional customer service rep. Sad that this is the type of service that represents Xfinity.
Review №4
2022-05-15Xfinity customer service is a joke. Went in to return a router, and asked for a reciept. Was told to have a seat and he would bring me one in a couple of minutes. 30 minutes later, the representative still hadnt brought one up so I walked up and asked him for one and he said oh give me a minute my system just went down. So he hand wrote me a receipt and said I was all good. A few days later I got a call from Xfinity asking if I was going to return my box. I told them that I did, they asked me to email them a copy of the receipt and when and where I returned it. So I emailed them everything they asked for. A few days later I received another email from Xfinity asking for a copy of the receipt, when and where and who I return the box to. I politely responded that per the previous email I gave all the information that was asked, and re-attached the receipt again.
Review №5
2022-03-29Went in to discuss my bill stuck waiting a half an hour while employee cleaned instead of helped customers. Finally “helped” spent 30 minutes while he attempted to add hardware onto my account when I never wanted any and just wanted to know why my bill went up. Avoid this location at all costs!
Review №6
2022-04-18Without a doubt I’ve never been lied to more on so many levels by any consumer organization. No one cares. After multiple failed assurances I canceled my mobile service and my new Mobile phone. Guess what….they just billed me again and my canceled $1k+ iPhone Pro Max is being delivered tomorrow. I now have to take more time and visit that horror-show again for the 5th time. I personally visited the Joliet,IL store twice just to ensure neither would happen. I was again promised that all was canceled. Prior issues were never resolved. I confronted them in a “non Karen” way about the falsehoods starting with the salesperson. No denials and almost the impression of “well dude, you fell for it.” Go Verizon. Go tin can and string. Never use Xfinity for Mobile. They do not value customers. They’re clearly not managed or evaluated in that arena
Review №7
2022-04-19They were attentive. Kept it professional and great customer service answer every question that I had . They even help my son while I was busy.
Review №8
2022-04-24Great store, we arrived later in the day and needed 10 lines set up asap. They got things going, closing hour came and they finished up as the rest of the employees cleaned up the store.
Review №9
2022-06-26My review is based solely on the technicians and the pathetic attempt at “cleaning up” their messes after install. The following photos are after 3 different techs came out and “cleaned up.”
Review №10
2022-07-09They were very helpful both time I went there to help me with my phone. Very friendly and patient.