Delivery
Yes
Wendys in Hickory Hills
Categories
Location on the map
Hickory Hills, Cook County, Illinois, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 708-430-9525
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–12AM
Wendys in other cities:
Comments (199)
Ordered for my kids. One of theor burgers was not in the bags, fries were cold, no receipt was given and no spoons for the frostys
The room was very clean and the staff was helpful and friendly,we never eat the breakfast at any motel we stay at so I can not say what they offered.
Used to be good quality, not anymore. Went there with my son these are actual pictures of what they gave us. Paid for full meals instead they skimp us on more than 1/2 the fry orders. Look closely at the chicken it is NOT A FULL PIECE YOU CAN SEE WHERE SOMEONE TORE OFF PART OF THE CHICKEN. Sad that a Wendys feels they have to skimp people on the food they are paying for. 👎👎👎
They have the menu up in drive they showing different prices than they are charging. A ck blt is under the 4 for 4 menu on the menu but yet they are saying it changes and they are charging 5$ that’s need to be reflected on the outside menu
Ordered the grill chicken combo meal with a potato, strawberry drink no ice. Was delicious and satisfying I must say so.
Tried to go inside to eat in but the doors were locked at around 3:30 with out any signs saying why. The drive thru was still open
Wendys Baconator breakfast sandwich is the best breakfast sandwich on the market and their seasoned potatoes are delicious. Best fast food breakfast around.
The food is usually hot & fresh. But what good is that when they open and close whenever the want. If youre closed you could at least cut the lights off so people arent sitting in the drive thru.
Took an extremely long time and we got 6 4 for 4s and the didnt put any sauce in the bags that we asked for.
Placed a online order. I waited in the drive thru for about 15 minutes to pick it up. Get home and my order was wrong .
HORRIBLE SERVICE!!!! 12/10/21 waited in line for a good 20 mins before actually reaching the order window! When placing my order I waited a good 4 mins before anyone asked if they can help me, no I’ll be right with you I had to say hello first I get to the window no hi no nothing the girl just snatched my credit card I asked her for my total before handing over my card because the screen was not working while placing the order! As I waited to get my card back the girl there was scratching and itching her head no hat no hairnet…nothing just leaning and chatting with the other employees I finally was handed my bag and I asked for the receipt… she claimed the receipt machine was broken… this place is really falling apart I live in the neighborhood and I can’t believe Wendy’s got to this point!!!! From the looks at the reviews I’m not the first and last person to complain about poor service and poor quality but something must be done where is MANAGEMENT!!!!!!!! Seriously look at these reviews and yet nothing is being done Wow 😠
Good service and friendly staff. Used drive through only.
Ive seen ads for Wendys breakfast so I decided to give them a try. The sign on the door says dining room is open at 9am, today at 9:45am it was locked. I went to McDonalds, their dining room is open to customers.
Great customer service by everyone SPECIALLY the older lady unfortunately I didn’t get her name but she was beyond kind with my little kids I recommend this location.
Slow and horrible service! Had bugs in my sandwich
They have no regard when theyre told theres a food allergy. Absolutely the worst Wendys around. Wish I couldve given negative stars.
Ive yet to have a good experience at this Wendys. The wit is always long. Drive thru line was so long today, I was simply picking up an order and waited 15 minutes before leaving to go use the restroom and then coming back. I think they need more staffing.
Burgers great fresh. Ordered two double stacks best I had in awhile.
They’re out of burgers. They advertise their new burger…..and they’re out of them. 🙄
If I could give zero starts I would. This place had the worst and rudest staff Ive come across. It does not matter how kind you are they ALWAYS got an attitude. Hours of this place are all wrong, they are constantly closed at night when they are suppose to be open. I think if this place actually paid their works a decent wage, they would have employees who are more willing to care. Customer service is not in wendys motto. AVOID AT ALL COSTS!
6 ppl working at 945pm 8-16-21They claim they’re short on staff. Wendy’s better fire all these employees. Standing around not wanting to work. They wrote a sign on the drive through window saying they’re closed with all the lights on
Waited in drive through line since 10:20am. Then asked to hold for a few minutes when I got to speaker at about 10:25am to order, just to be told breakfast is over. Seeing as to how I’d been ready to order since before 10:30am and the hold up was due to Wendy’s I’d think the employee would try to accommodate but no. She was rude and basically insinuated I lied. Won’t order from this location again.
Ordered 2 sides of bacon, sausage egg and swiss cheese croissant and biscuits and gravy. And a biscuit plain. Well they gave me bacon cheese egg croissant and the biscuit was so small plus the gravy was so runny it wasnt thick and creamy like it uses to be. I really liked this place but now this experience has me thinking of other places to go for breakfast.
Service is like chick fil a. Never had a mixed up order here. CCW welcome. Service could be just a bit faster .
Literally the worst Wendy’s I’ve ever been to, if not the worst fast food experience ever. If I’m the management team for Wendy’s I’d either change the entire staff or just close this location. I’ve tried many attempts to provide suggestions after a bad experience. This has included staff hiding and not taking drive through orders 30 min before close. Attempted to talk to the manager about my experiences 3 times and they offered the standard “come in next time and we’ll provide you a free meal to get it right” then when I went they argued with me on what that meant. I could go on and on but I’m tired of wasting efforts on this store. Save yourself and go to a different Wendy’s or try a different fast food restaurant along 95th.
Trust me, when there are no words in the English language to describe the negatives here, youre stomachs, wallets, and extended lifespan will thank me later.🤮
Quality is dropping faster than a Coyote dropping an anvil off a mesa. Today? Cold and over-salted fries. Soda tasted like someone mixed three syrups together. Potato was missing sour cream (that I paid for), was cold and the chives were stale, dry and hard.The outside of the place is a dump. The wall around the drive-through looks like you could catch multiple diseases just by touching it. Its literally covered in spit.Been stuck in the drive-thru multiple times at night waiting - seriously - 10 minutes at the speaker just to have my order taken. No sorry for the wait - nothing. I can see the car at the window being handed several big bags of food, so its obvious. When I finally get the food its with an attitude - and still no apology.
Burger was good, but not the spicy nuggets fries were Luke warm
They were out of chocolate Frostys. Seems to be an issue for the restaurants in my area altogether. Nice people working there.
Been coming to this Wendy’s for years. Lately the service and food used to be good. I usually go there during the nights and I always have an issue with the staff, they’re either impatient with taking the order. The food hasn’t been the same as how it used to be, nowadays it will have me feeling sick. This place needs to work on customer service, and go back to the old way of cooking.
Workers are nice and food is always fresh.
Love the SALADS AND STAFF. THEY ARE SUPER FRIENDLY AND CORDIAL
Terrible experience and it wasnt the first time. Staff were not wearing masks. Brought to attention of management who also was not wearing a mask and they shrugged. Order was completely wrong in drive thru after waiting 17 minutes. Brought inside to get correct items, waited another 10 minutes and were treated terribly. First food we received was cold and frostys were melted by the time we received the missing items. Management did not care. Contacted corporate. This was the second time in several months this happened. Never planning on returning.
I knew I shouldnt have gave in and stopped here... Against all the times I have failed to stop myself coming before because its omw home and within 5 minutes of home. Per usual... 2 cars in line; took 20 minutes for 3 of us to get to the pay window... Sat there for about 20 more minutes... Expecting maybe Id get warm fries this time; my nuggets and fries were cold.... Again... I rarely give in to stopping because the order is wrong or you wait forever and the foods cold even though youre legitimately only 5 minutes from home. I love wendys; hate this location, maybe theyre understaffed
I miss Dave, but the Jr. Bacon Cheeseburger still hits home. RIP Dave.
Rude girl at windowHad a question she ignored & just said bye, closed window
The drivethru is always pretty fast, people are friendly enough, thr good is hot, and the last burger I had was AMAZING! Granted, I was starving, but it was made perfectly &to order. The mobile app is great. You cant order drinks without ice though. Sux. Oh! The Pineapple Mango Lemonade? Holy cow! Wow! So good if you like any of those things youll love that drink. When they first introduced natural cut, sea salt fries my initial reaction was Can I have the artificial cut, land salt fries back please? I still dont love the fries as much as the Clown offers but these have grown on me. They are pretty good, fluffy in the middle, I like the skin on the ends. And I love Wendys chili as on option. Goes back to the old Weight Watchers points days. You guys know what Im talking about! High protein, low carb. Its great.
This Wendys always has their stuff together. Fast service even when busy. Could be a little more friendly but its fast food so Im not expecting a hug or anything.
Service is super slow! Waited over 20 minutes for my food. Was told to wait by the door for my food and waited longer then I should have! Bunch of kids working and laughing instead of doing there job. Never coming to this Wendy’s again. Will stick to going to the one in Harlem. They have fast service there.
Love those spicy nuggets, the bacon fries, the son of baconator. Outstanding. Open late@
Good was standard Wendy’s food. Service is the same as most Wendy’s locations. Slow, and no personality. No thank you, no interaction. It seems to be the standard that the company sets for their franchise locations. The company needs hire people who want to work and to train them in at least a little bit of customer service.Still I will take Wendy’s over McDonald’s or BK you should head to Culver’s or Chick fil A if possible
This place is horrible! I ate half of a chicken sandwich from there today 8/24/21. One hour later I am sick to my stomach. 🤢🤢 The staff is ghetto and not willing to work, I will NOT spend my money here EVER AGAIN!!!!!
Love love love there apple pecan salad. Its always fresh and just the right amount!!
This Wendys drive-thru is very efficient, only showing down for large orders. Food is always well prepped, and of course, they have Frostys! Great experiences at this location, always pleasant to visit.
At this Wendys there was a 15 minute wait time for the correct chicken in our salad. We were ok with a different time option as we have small children and needed to get home. Then they forgot to give us part of our order in the drive through. When we called they said they could not refund us through our credit card we used even though they told us on the phone they knew they forgot to give us part of our order. They refused to refund us! This is crazy! The manager was super rude and disrespectful she was yelling and said that their was nothing they could do unless we came back up.
Great staff, the wait time is short and the food is never sloppy as is the case for other fast food places.
Wendys establishments have always been clean, beautifully arranged and friendly. the lobby was well kept, but both the mens and womens restrooms needed attention.The crew member taking orders was rude and probably needs a refresher in customer etiquette.Thank you for the fresh fries, replacing. The old ones you tried to service my colleague with.
Had the fish sandwich, Very good!
The French fries were just out of the fryer. Wendys fries have sea salt on them. They are very tasty and delicious. Of course we had to have a chocolate frosty to dip our fries into. Perfect afternoon treat. The staff was very friendly and service was fast.
Terrible service for drive thru. Waited almost 10 minutes for food while other people were getting theirs and had someone in front of me even waiting for food. No apologies from restaurant. For waiting. Then when got the food only thing got were the chicken tenders. The burgers were lukewarm. Then people were willing to hit cars Due to having to wait for food. This is to me a poor service restaurant for drive thru. They need to learn to work faster.
2022 and no Apple Pay XD what a joke
Straight up save yourself the trouble and don’t eat here. Got a 444 meal on my way to work. Ate it all except for the burger. First bite, and multiple curly hairs get stuck in my mouth. I quickly drove back and explained my situation to the on shift manager, who did give me a refund, but they seemed to absolutely not care about the obvious unsanitary conditions, or what they could do to keep me as a customer, etc. This location is not the cleanest either. Easy to judge this book by its cover.
Had an e-gift card and they had no idea what that was or how to use it. I had to walk them through it after hearing “I have no clue what you’re talking about” over and over. Food was ok. Fries not warm though. I’ll save myself the trouble and go to Chick-fil-A
Didnt have any vanilla frosty
Food order is always wrong. When I order something with out mayonnaise or sauce there’s still residue or a little mayo on the tomatoes or lettuce. Like the just put a fresh nun on an old sandwich. Never returning there.
Every time I come to this location I purchase a salad and yes every time I always find a hair in my salad it’s so disgusting 🤢 I figured ok maybe won’t happen again but it still those what’s going on back there
Workers there are bad. I went back after they failed to make the food fresh like I had asked because it almost never is at this location. they gave me stale buns and cold meat than acted like I had a problem. They remade my food not fresh but with a really greasy bun afterwards. It’s crazy How they prepare you food they wouldn’t even want to be served. They looked mad I came back with a complaint when I was just asking for my food.
Order in the drive-thru at 11:52pm told us to pull up, after 19 minutes at 12:11am. They finally came out with the food, didnt say sorry for the wait or anything. Then get home to find out they messed up the order and the food was cold. Tried calling and the phone was off the hook, how about instead of fighting for $15 an hour, you try to do your job in a timely fashion or go work at KFC where the food and service suck!
I like how they redid the interior and exterior. Its a big plus. The seating is comfortable and the interior is spacious and very trendy. I love the soda fountain. Their burgers and fries are great and the people who work there try their best to make you feel important. I love it!
Good food and fast service.
Lady at the drive threw was snappy and rude will not return.
Not sure what is going on with this location but it seems if you go after 1pm forget it your order is wrong and never never cooked I mean our chicken sandwich was ice cold
Drive-thru has given me some of the worst service in the past! Next to the Burger King down the street! They have one young lady who likes to take your order like its a bother! Half the time they forget to give me the drink with the kids meal for my kid! Ive had it with this place and I actually drive 4 miles farther now when my kids want nuggets!
Since we live in the area, we have visited this Wendys for years. Everything was normal until a few months ago when there was an employee who attempted to rip us off. Going through drive through, we used a credit card but there was no receipt given. Being suspicious, we asked for one. The woman then gave a receipt for a cash transaction for the two small items ordered. After returning home and checking the credit card transaction, there was a $26.xx charge on the credit card. Talk about not taking care of your customers... that is a good way to ruin a relationship.
Wish I didn’t have give this place ANY stars. Every bad review about this place thus far is 1000% accurate. They are incredibly rude in the drive through, my order is ALWAYS incorrect even when they type it into the screen correctly. They are always playing with each other instead of acknowledging the customers, they get mad if you ask for condiments even though I requested them when placing my order. And management is right there with them playing over folks’ food. There is ONE young lady who is extremely nice everytime I come through there. I wish I knew her name. They need to hire more like her ! It just sucks that this location is in the neighbor but I will definitely take my business to the countryside location! I’m seeing the owner replying to the bad reviews for the past several months but the service is STILL the same, apparently ! #TRASH
Decent food. horrible service at the drive thru at night. girl with nose ring always seems to have an attitude and needs to learn about customer service. never a hello never a thank you. none of that. at least make the customer happy. i guess thats what happens when you work for a big corporation and dont care for the customer cause at the end of the day youll still get paid. I am a regular customer but probably wont come again to this location again after this
The apple pecan salad was very good however they forgot to add the pecans to my bag even though I reminded them. They gave me parmesan crisps instead. The salad is called apple pecan, so to not get the pecans was a disappointment. Also, they seem to always be out of baked potatoes early in the day. Otherwise service is fast.
For one they were basically out of everything, for two there was mold on the ceiling, and 3 it was so hot in there you could barely breathe. And to ask somebody for a bag it took us 10 minutes. They did not want to do their job very lazy employees
2 for $5 Classic chicken sandwiches. The price is right, and the chicken is fantastic! We are hooked on Wendys. We love their Taco Salads too, add the chili and wa la, fantastic!
The employees were supper nice. Would visit again for food, which is great, and the people.
Always some sort of problem at this place last thing fountain machine down only specialty drink but wait we still want you to pay the up charge...but how when your machines are down
Missing multiple items, 4pc. Nugget had only 2 nuggets in box. Cold soggy grease tasting fries!! By the time I went back a hour later, a different manager was on duty and she said she couldnt do anything. It wasnt on her shift. She was starting to get rude....then said she would give me the food. Dinner was over what am I gonna do with more food. I just wanted to be reimbursed for what I didnt receive.
I usually like Wendy’s. This Wendy’s gave me everything I asked for however the whole order tasted like it was well over a day old. Wasn’t fresh nor warm. Wasted my money and just threw it all out.
The establishment is fine. Its the cook(s) that I have a problem with. I dont like the fact they they dont cook my burger well done. It makes my flesh crawl to bite my burger and its pink in the middle.
Haven’t been to Wendy’s in awhile. I went through their drive through and asked for a Backnator meal. The girl taking my order said with attitude, “We don’t have that either single or double”. I asked if I could have a double with a root beer with that. The same girl responded with an attitude “we don’t have root beer. (Girl in the background said yes we do) the girl taking my order continued giving me attitude so I drove off. Never again will I go to this specific Wendy’s. TERRIBLE service. If I could give it zero stars I would.
July 2019 Counter manager also assisted an older man with a walker who was allowed to leave his apt. without a nurse. A polite slim stranger aided him in opening the door another gave him assistance in exiting...Offer allowed a $5.00 big Bag deal. clean restaurant with very little power .
Wendys is a good place to get great hamburgers, chicken sandwiches, chili, frosties & baked potatoes. The food here is really good due to it being fresh beef versus frozen patties. You can also have custom burgers made here if you do not want the typical menu item. If you want a burger with say 4 or 5 beef patties they can do that. If you want a chicken & beef burger they can do that too. That is what is so great about this place, you dont have to have the normal run of the mill value meal. The only issue is the cleanliness, the store can put more emphasis on how the dining area is kept clean. This seems to be the growing trend for the younger generation. Always wanting to be on the phone rather than focusing on the job they are paid to do.
Food was good. However every time Im walking the floor is sticky and please please turn down the air. If you look around and theres a majority of people with sweaters on or huddled together lol turn it down other than that great clean restaurant
Didnt have anything I purposely drove out of the way to get, chili and chocolate frosty is what there known for and yet they ran out of both? More like employees are to lazy to keep them going till close, after I place order for something I settled on and AFTER Ive paid rude cashier says theres a 7 min wait for what I ordered or could settle again for something I didnt want
Had to clean the table, they need to clean the eating areas better. We ordered salads. My friend ordered salad with chicken and fruit, I had the Taco salad which was great.
Unprofecional service bad additude could not get my order correct manager could care less of what was happening at the registers, this type of service is the reason i stoped going to Wendys by my neighborhood and know i will stop going to this one. pay more attention when hiring personal including for the manager possition hire people that care and know how to treat people.
Every time I go here somebody is always huffing and puffing on the headset. Tonight, the cashier Chantell said multiple times oh mah gawwwdddd like she couldnt believe how long I was taking to place my order. Their rude, and I should have immediately asked for a manager and my money back. I cant believe the behavior from the people that should be providing excellent service to their customers. Ill never go back. And Ill never let anyone I know go back to this location.
They need to learn what is on the menu. the service is ALWAYS horrible it never fails they cant NEVER get your order right!!@#$?? I originally stop going to this location and would take the trip to Palos height or Countryside. but it was late hoping i get better service. AND THE ATTITUDE STANKS AT THIS LOCATION!!
This place is literally night and day. Ive never had a problem during the day. Fast, courteous, and professional. At night however, the drive thru seems to operate much slower. The night staff are very unprofessional, and I had 3 consecutive visits after 10pm where my Baconator was on stale buns. 5 stars before 6pm. 1 star from then until closing.
We wait for 30 mins for food in the drive through and its ice cold. Going here was a waste of my time and money.
I dont like the staff at that Wendys a brand new renovation beautiful the personnel at that location doesnt do a good job with the upkeep to maintain the good condition of the store using the mens bathroom the floor was very sticky of urine all on the bottom my shoes complained to the manager. Disgusting and nasty.
Not sure whats up with this location but avoid it if you can. Ordered some nuggets and a burger, and the nuggets had bites in them as well as the burger got replaced by some fries (???). Also have never received proper utensils for my order from here, including straws.
At the hickory hills location... The fries were cold , unsalted, and didnt taste well. The chicken blt tasted a bit off, I didnt even try the nuggets because I lost my appetite. I just three everything in the bag, then threw it in the trash.
Horrible mobile ordering.. waited 15-20 for a mobile order. Lady told me go straight to window passed the cars... sitting in car. waiting no one came or waved me down, had to go all the way around again sit in drive thru to get it.. and all I get is an offer for an extra drink..wow.. oh and they gave me the wrong nuggets.. yay.
Love this Wendys....personal is always friendly...food is fresh to order and never a problem when I request the senior drink....like other Wendys that give me a hard time when I ask for the senior drink ...will not say which ones..thank you and keep up the good work
I watched a greasy guy finish working the register then went on and grabbed 5 chicken tenders with his bare hand from the freezer..he put one in between each finger and casually cooked them...couldn’t help but drive off and leave my order. Won’t be back.
Wendys advertise that they open late, however, the times I went there after 10PM I was mostly served cold food that was definitely not made to order. Assembling together a burger to order does not equal making it to order.
You might want to clean off the onions smeared on your thank you sign in the drive thru. They have been there for at least 3 months
Drive thru was quick. They had no lettuce but not a big deal.I ordered a chili and the beans were undercooked.
Pros: Consistently fast drive-through service. Friendly staff. Complimentary drinks for senior citizens. Clean surroundings. Good location.Cons: No breakfast hours or menu.
All the employees are incredibly friendly, and food is always served with a smile. Even if there is a line or crowd of people, they work their best to make sure food gets out hot and fast.
Went through the drive-thru last night, I got 2 salads. The lettuce and apples tasty bitter, forgot the blue cheese and forgot the dressing. Other Wendys forget one item, but this was just terrible.
Superb atmosphere and very attentive service. The menu was crisp and enchanting. Will easily recommend this spot to others. Reasonable rates and large meals. Great job.
Took 20 minutes to get the order and food was dry and tasted bad. Not enough staff. Floor was all wet from leaking soda machine. People frustrated with long wait and incorrect food orders. Not coming back anytime soon.
Horrible. Doors still locked so u cant get inside. I placed a mobile order & when I got home it was all wrong. The drive thru was packed.
Food was alright but the service was horrible. The guy who took our order couldnt be bothered to even pretend to be doing his job. Very rude staff.
Customer service could be better when 3 workers are talking to each other for several minutes and you along with 2 others waiting for them to take your order and they dont is annoying
Im sorry but this place the 2 time that I went they give me the wrong order. -.-
Do not go here this is the second time they have messed up my order I ordered a 4 piece chicken tender and when I open my Box I only had 2 chicken tenders thats not even an option that they provide I mean how hard is it to put 4 chicken strips into a Box they were not busy to get the order wrong just lazy ass hell bad customer service I will not be going back if I could give no stars I would
Decent service for them being so busy. I thought it was going to be a wait but they had the line moving.
Horrible Service ! Drive-thru staff very rude. They basically throw your food at you. No thank you, no nothing. Can’t even get your drink right. Do not recommend!
Drive up service slow , but worth the wait. Even though I was not given the drink I ordered and paid for With my meal. Staff was pleasant .
This place sure knows how to serve their clients. Consistently with a friendly mindset. The food is reasonably priced, constantly flavorful and neat.
Long wait in drive-thru, cold fries
Great experience. Drove through on the way to South bend. Big order for the family. Everything was correct and packed up nicely. Was able to pop back on the toll road.
Service was awesome, cashier was nice & friendly. Food was delicious & fries were hot!! Definitely will be back
The worst Wendys ever. At night, food is always cold and dry and the wait is always extensive. Plus they give you reheated fries.
Fast and friendly service.
If I could gave it a zero star I would. This is the worst fast food around. Order always wrong. Had to wait 9 minutes to get my order placed. Wont come here again.
Well I waited 12 minutes for a mobile order which I never recommend doing but the food was fantastic
Fast service and very clean restaurant! Hand sanitizer readily available. Love the new Cali Chicken burrito!
Good service and properly made sandwiches. Never had an order made incorrectly. Wish they would treat their staff better though.
First didnt get my chili and then when I got home they didnt give me my burger instead it was a chicken sandwich.. never go through drive thru..they always mess up..
Dirty kitchen, service is terrible, went to the drive thru at 12:45 am told me that they we’re closedThat they were out of food??!!!! So tied of these type of stores/ restaurants closing early, requested to talk to manager was Ignored, ask for the employees name they refused! I guess when the Manager is away the staff will play!!
I absolutely love this wendys drive thru Girl she has A welcoming voice and Shes always patient with me even though I Made a few mistakes with my order she was understanding I didnt know what the 4by4 was but she broke it down to me Wendys keep up the good work we need more people like “Ceondra” !!!
Probably the worst drive thru experience Ive had. Complete lack of professionalism and customer service. If you hate your job so bad please save the rest of us from your terrible attitude and quit.
People were very rude and my sandwich was made very sloppy will not go back to that wendys
Good food
Soggy bread...yuck! The girl taking orders was crabby but I get that because I work at a McDonalds and it was late. But I couldnt enjoy my sandwich because the bread was soaked like water. This isnt by my house so I dont go to it often. The one in Homer Glen is great.
Typical Wendys. Screw up orders. What does it take to get a plain Baconator. Ordered JUST BREAD, HAMBURGER, AND BACON. AND they put on the cheese. Kid can NOT do cheese.
Always great food. Im impressed. If the screw up the they to make it better. LOVE great customer service!
Didnt receive 5$ change or receipt. When went back through drive through and asked for our change we were presented with dirty looks and an unsympathetic sorry about that from the night manager... so much for costumer service acting like we did something wrong
The young girl order taker had a VERY bad attitude. Condiment area was a wreck. But every one else was nice
Good food. Just slow drive thru service for 10 pm on a Friday evening.
Fresh food made fresh. Fries were outstanding sandwich was amazing love the nuggets wish we can sit inside.. amazing drinks. 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
Service is quick and staff very friendly. Food always hot and great.
This place use to be really fast. It took 8 minutes just to move up a car length. Very very slow
Slower than average service. Could be since I ordered Baconator without bun as Keto Friendly meal.
Count your change when youre in the Drive-Thru
Nice Atmosphere since they remodeled years ago. Very comfortable an casual for a fast food restaurant. The service is quick.
Ordered online was told to get in line at the drive through, what was the point of ordering online?
Food was cold even though we were asked to move forward since our food was not ready yet
I like my fries Hot and fresh please! You may get a set of good fries and then you may usually end up with old ones.
Food was great. Really enjoyed our meal even at midnight!
Thank you sugey for providing great service especially during this storm/flood we just had. Great customer service and food.
Updated and clean. Staff even walked around the tables and offered free coffee which was a nice perosnal touch. Food was quick and tasty.
Good, fast service. Fresh hot burger and fries. Delicious!
Food was not fresh, please do not serve food that you wouldnt eat yourself. P.S. they did remake the order fresh. So thanks
Typical Wendys. Seem to get order right more often than other places. Clean which is always good
Very good food but burgers are kinda small
We love the selections, salads are fun to eat,and a few chicken nuggets, friendly Workers very polite, and fast to
Every time I go its a 15 minute wait for my food and they always forget something.
Night crew is so rude got attitude cause I said dollar mc chicken Instead of crispy chicken.. I said I know. U know what Im talking About she got attitude again and told us to leave
Drive-Thru service is consistently messing up my order. I’ve waited 30minutes for fresh food and it was still cold or incorrect.
Good and fresh food.
Sticky floors, broken pop machines, can’t understand server. Not going back.
Good place. Fast service but check your food becuase i did get incorrect order with missing items multiple times
Place is hit or miss, usually during the lunch time they’re quick with proper service. Any other time, usually cold or luke warm food.
Im doing low carb, and every time I have ever come here, nobody bats an eye, and they always get my order right. Thanks for making it easy.
Food is always great BUT...the tables are always dirty every single time I go in there. If the foh looks like that it makes me wonder what the boh looks like.
The cashier was really nice and helpful. She was definitely one of the nicest workers Id experienced there.
Even though they were busy they took they took care of us quickly and the salads were good and my sons were satisfied
The girl at the register was outstanding!! But the food was a little well done..thats why 4 not 5?
I said Wendys I was wonderful the cashier was very helpful and everybody else took care of me and my grandkids that makes me so happy when they do that
Wendy is good and now they are on sale double meet burger chick frise drink all for $5,50 thats worth and filling .try it
This place is a joke. My food was ok but the service is terrible. Very rude teens, long wait, the place was dirty.
Good burger, cold bland fries, unfriendly service
The drive-thru was a little slow but the food and the prices are always very good
Been here several times. Getting my chilli and sour cream and chive potato. They always nice and speedy here. Maybe not always but almost.
Really good spicy chicken sandwiches, and nuggets are yummy too and pretty cheap, better than McDonalds
Great service from de lady that took my order and everybody else.She had a 2 letter name she is good.
Really fast service to get food between classes ( im a college student) and its quick and convient for me.
Walk in was closed at 2pm on Sunday???
Food was cold.takes forever to get your order. Employees are slow as hell. Stoned out of their out their mind. Always messing up your order,
Food fine, need to tell window guy the mask belongs on his face, nose included
I love their food but today I went with my family and the lady taking the orders was very rude to my pregnant wife who is 8 months she told my wife dont snatch the money from my hand and when we said excuse me she got very angry and started to yell in front of my 3 year old son and continue to laugh and curse my wife I hope someone does something about this her name is Chantelle very disappointed I got a refund because I was worried she was going to do something to our meal
Was craving a triple stack with cheese and it was great
The 2nd time in a week I asked for ketchup in which I didnt receive...well overpriced for the service I received
Manager at drive thru wasnt friendly, and never stated our original cost at the menu board. Had to ask for a receipt. Not friendly
Extremely Poor customer service and management. Super disappointing as this was one of the best Wendys in the area.
Service was excellent the food was hot and juicy, Wendy you did great.
Long drive thru line. Good food though.
Dont remember too much of it so it must have been okay
Didnt get all the items that I ordered than manager was arguing that he gave me everything but he was not the one that worked at drive through.
Tried to order bacon jalapeno burger with bacon jalapeno fries and raspberry lemonade but they were out of jalapenos and raspberry lemonade. Ruined my night!!!
Pretty good staff love the seating the food is pretty good I suggest you should come here
Food was cold and not fresh.
Was clean burgers were not as fresh as desored but still was decent nuggets were on point
Service and food is always great there!
If you like wendys,,do yourself a favorite and skip this location,,food is always greasy and cold,,costumer service is horrible..Worst place ever..
Excellent service free food received as a Veteran food and beverage was great
Half hour in drive thru and still didnt make it to the window. Never again
Service was fast. Bun and burger was very crooked. But fresh.
Cold food , bad service and a super packed line. I spent almost $20 i would of thought it would of been hot after the wait.
Total reviews rating 3.7
199 Reviews for Wendys 2023:
Review №1
2022-04-28Went inside to use the bathroom before placing my order. Bathroom was clean thats a plus. Lined up to order, the lady was very pleasant & polite. That said, the registers dont accept any mobile payments (apple pay, Samsung pay, android pay, etc) and the fountain drink area was upside down. The counter there was dirty, missing lids, and one of the Coke machines had a very limited amount of drinks.
Review №2
2022-04-06This place is ok for a quick bite. The sandwich was ugly and looked like it was just slapped together. My daughter and I went for a bite before running some errands and they had just finished mopping. The floor felt slimy, I think its that specific type of tile. It wasnt very inviting. Its probably better if you go through the drive through. Usually we have a pretty good experience there, but this time the sandwiches we got were ugly and just slapped together. Maybe it was a bad day?!?
Review №3
2022-05-23The young cashier kept saying wat, wat when I clearly was giving my order that was at best given to me in luke warm condition. I told her about it and she refused to believe me. Finally the female manager remade my order and I enjoyed the sandwich. Cashiers need to know customers want to eat first of all not complain about the food not being hot. And customers are always right if you want them to come back. I will return only because of how the manager made my order right. The cashiers really need customer service training.
Review №4
2022-04-02I was there on the 1 of April was been rushing placing my order for my family by Alyssa and the host was Alexandria that was on duty bc the inside still closed! They mess up on two orders one was my supposed to be a combo meal instead they just added a drink, and the second one was a cheeseburger happy meal and I had stated plain only cheese and ketchup! Now my children can’t eat bc of health issues!! Very bad for their customers smh!
Review №5
2022-06-10This is my favorite Wendys in the world. I love everyone here and the food is always delicious and the order is always correct! Ps. The strawberry frosty is amazing
Review №6
2022-06-09Food was good but I didnt get my fries werent care I wasnt charged for them. 6/9/2022
Review №7
2021-12-09I have dined at the hickory hills location several times over the years but my experience over the last 6 mo has been horrible. This location misses the mark on getting your food orders right so please check before you leave… Also, make sure you get a receipt because there was a time when I ordered a cheeseburger and they over charged me $34. At my last visit, the drive through area was disgusting, the staff was unkempt, disrespectful and rude which seems to be the normal. I ordered, paid for my food and politely asked for a receipt since my previous experiences were not good. The employee (who needed a hairnet) had the nastiest attitude- she told me that she couldn’t give me a receipt, she offered no real explanation and said come back later. Now, why would I come back for a receipt? I then asked for the supervisor who turned out to be just as unprofessional. Resolution—- REFUND!!! Good customer service is everything!!!
Review №8
2022-02-25Wendys has gone downhill for the last 10 years and this location is no different. The food is fundamentally good but the service is absolutely terrible.Doors locked when they should be open they only today. As usually i regret stopping at Wendys.
Review №9
2022-06-09Dude i got my food here two seperate times, ordered cookies, didnt get any cookies and paid me for them. they also seem to not get any big, yet simple orders. Dont go here lol.
Review №10
2022-02-13This is by far my favorite Wendys out there.it all starts with the Manager. Good Management produces good workers. These folks actually care about what they serve and how they serve it. Thanks to them all.