Walmart Pharmacy in Sterling

Review №1

2022-06-07

If I could give 0 stars I would! The whole store is a joke, but the pharmacy is even worst!!!! Says right on their website closes at 8 I show up at 630 and wait in line about 20 minutes for my turn for my perception. That she said isn’t ready although I called it in this morning. (Per usual!) now it’s 650 and says she’s closes in 10 minutes youll have to get them tomorrow. After explaining how important they are, said okay it’s going to take 15 minutes to get them ready. We’ll 14 minutes go by, so I go and check… no one in site. Wait around another 10 minutes and no one shows up. So I go walking around trying to find an employee. None on site anywhere.. after another 10-15 minutes of searching I head back to find a note saying be back in 15 minutes. 735 and I don’t have my medication and no one to be found. So I called the store while standing at the pharmacy just to get the nastiest attitude about how there’s nothing they can do about it, even after explaining I already searched the store for an employee. Going on 740 as I’m typing this still waiting in line 👏🏼

Review №2

2022-02-17

I went to pick up an epi pen for one of my kids and was told there’s a waiting period. Now we have to be even more careful because we don’t have access to the proper meds.

Review №3

2020-11-18

Not from the area, tried to locate pharmacy curbside, called and talked to several employees that were rude and gave poor directions(as if i were from here) found spot and no one answered the phone listed for pick up. Poorest excuse for service ever, highly disappointed and I will not use Sterling pharmacy again. I then called the pharmacy again and asked for my prescription to be transferred because they couldnt do their job and the pharmacy tech just hung up the phone. No customer service skills at all, shouldnt have a job in that kind of service then.

Review №4

2020-01-07

They are super nice, but really busy and Im not sure they know how to organize. I waited over an hour for my daughters prescription that I called in the night before and then 10 minutes at the counter while the pharmacist checked it and I got it home and its just powder. They didnt even mix it.

Review №5

2018-06-16

Had an order to fill from the ER, was sitting and waiting for it and they had noticed I wasn’t doing so well. They made sure my meds were moved to the top of the fill line so I could get on my way. If you don’t think they pay attention to you behind that counter, your wrong. They do, thank you everyone for your help that day. I appreciate each and every one of you.

Review №6

2017-05-01

Multiple mistakes and misrepresentations. When they tell you at the order/drop off window, make them triple check be scrolling down on their screen and viewing each prescription on record. They seem to like to quickly dismiss folks?They look at the first prescription that comes up on their screen. Then simply state refills arent any longer available. Ive had then auto fax My old doctors offices seeking authorizations for refills when Id requested they fax the current doctors office. Then the old doctors office is calling me wanting to know what is going on. In the mean time my prescription is not being processed at the newer doctors offices. And who do they all think is mistaken? Yeah, it not any of them.If that had only happened a couple times.....not such a biggie but when its 10 or more times over a few years.....no excuses. Ive told them it was just refilled xyz time and theyd say....nope, not hear....we have to fax the doctor. Then I find out that they were just wrong and had missed the new prescription. Arrrgh! This has also been fairly frquent and invariably runs into a weekend before being discovered so by the time its been sorted out....im out of the various medicatios for several days, have had to make two to three trips to WallyWorld and generally a few phone calls and holding periods trying tomsort out something that wasnt broken.And...they have to be pre-reminded about using your discounts on file....every time and sometimes that doesnt matter either. Then youre standing around while they explain to the duty pharmacist who has to authorize a refund for their mistake. Of course that requires waiting on them to get finished doing whatever they are busy doing. Then they have to do a refund which we are required to sign for and then they rebag the same medications and you get to pay for it again. Oh! But youre not done yet! Now you have to wait in a line at the questions window so the pharmacist can tell you about the medication youve alreadynbe taking over 25 years. Why? No, its not a law...State or Federal....its a Walmart rule because they like to burn your time while they record the pharmacist talking to you and explaining the dangers. Thats called legal CYA....likely due to somebody getting sued for something really blatant, stupid and likely chock full of neglect that has nothing to do with a standard filling of prescriptions.Oh! And God can help you if they hand you package youve paid to find that they filled the wrong prescription. They will not refund or exchange that prescription. I had this happen with over 400 dollars of insulin. I had two prescriptions on file. One was disallowed by insurance company as a non generic. Too bad! They said the law prohibited them taking any back. I failed to inspect the charges on the screen when I paid for them with my credit card and we dont get to touch the Rx receipts that are all stapled to the medication bags. And...get this! Its not against the law for them to refund on those medications. Its illegal for the to reitroduce them into the drug/medications supply since they may have been tampered with. Thats very different from they cant take returns because its against the law. Especially when the package had been handed to just minutes before and were tightly sealed inside of the stapled packages and enclosed packaging. In this case....a package that required being opened by a peel off strip which contained further sealed insulin pens that required special pen needle tips to utilize. But I was stuck with the 415 dollar 5 pen pack of insulin. The other prescription in their files would have cost me 25 dollars.Theres more but I tire of complaining about it all. They seem to find me to be unreasonable because Ive corrected them. Ive insisted they look harder and further. Ive demanded they not use prescriptions from MDs that I no longer use. Ive had two physicians move, I moved once and 2 docs retired.But that shouldnt confuse the pharmacy, should it?

Review №7

2017-12-02

I returned an item here without a receipt that was initially refused by the Dixon Walmart where we first try to retuned it. The attendant was very Helpful and we got a refund with no hassle at all.

Review №8

2021-06-14

Strongly encourage not even attempt to get anything from here. Just go to Walgreens.