Kerbside pickup
Yes
Walgreens in Springfield
Categories
Location on the map
Springfield, Sangamon County, Illinois, US
Service options
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 217-726-0979
Site: https://www.walgreens.com/locato...
Site: https://www.walgreens.com/locato...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:8AM–10PM
- Sunday:8AM–9PM
Walgreens in other cities:
Comments (32)
These guys almost always are overworked — a very busy pharmacy in-store and drive-thru — but are unfailingly polite, friendly, helpful and unflappable. every single person i’ve encountered has never shown signs of stress, and y’know what? if you smile at them, they smile back. if you treat them kindly, they treat *you kindly. they’re great people, extremely competent at what they do, and i am grateful. i wish corporate or whomever would solve staffing issues somehow to relieve the pressure these guys are under.
The Walgreens I usually go to on Lindbergh was closed 4 months ago and all of my families prescriptions were moved to this Walgreens. First off, this location while being closest to my home is not convenient for me. I drive out of my way and it’s ALWAYS busy. Line in the store 4 people deep, line at the drive through 4 or 5 cars deep. Service is just ok at best. I will be moving my prescriptions to a competitor. I wrote this while waiting in the drive through, only 3 cars to go. Reopen the Walgreens on Lindbergh or remodel the store on Koke Mill to have two drive up windows like McDonalds. Something has gotta change/give. You’re losing business.
Pharmacy service here is terrible. Sad it used to b pretty good. Looking for a new pharmacy
Very rude person working in the photo department. Purple hair and glowing contacts.
Definitely the slowest pharmacy in town. Maybe the slowest pharmacy in the world? It’s honestly impressive how inefficient this perpetually understaffed pharmacy is.
Pharmacy likes to hang up on people. My husband is now 6 days without his heart medication. This happens all the time! You guys are going to cause someone to die!
I was in Walgreens at Koke Mill Saturday morning at approx 11am. Two clerks stocking shelves did not have masks properly on - noses were exposed. Really ?? Clerk did not attempt to properly place mask when I asked a question.
I try to time my drive thru pick ups for the pharmacy during down times. Staff is friendly. Location is perfect. I didn’t think I would use it as much as I do.
Scrips are never ready or processed with your insurance company, therefore making your wait even longer. I have ordered 3 days in advance and they still can’t get them ready poorly managed !!!!!!!
Avoid this Walgreens at all cost .Closing cash registers when the line is 7 deep 20 minutes standing .Surly super slow Pharmacist that was going around people standing in line answering the drive through first . They have screwed up refills going on 2 weeksAll of them look like they never seen a computer before or trained how to move a line of people .
The worker in the photo department had poor customer service. I was misinformed and overcharged after purchasing passport photos. I will be taking my future business elsewhere. I have had better experiences with Walmart and Shutterfly.
The people working in the pharmacy are retarded definitely recommend going any other location
This is by far the worst pharmacy ive ever been involved with. Just save your time and go someplace else.
Pharmacy is pretty slow. Theyve also not followed the Rx instructions (incorrect quantity) several times.
This pharmacy never fails to make it difficult just to refill my prescriptions.
Always seem to pick up my script during a busy hour, but they push hard to get the job done.
THE WORST PHARMACY EVER!!!!!
It was what I expected from a Walgreens store. Clean and well-stocked.
Always friendly helpful staff here.
Slowest Walgreens in history every time I go
Very professional and competent staff!
Staff is always friendly and helpful
Total reviews rating 2
32 Reviews for Walgreens 2023:
Review №1
2022-07-03My favorite thing about this location is how they randomly let you go cold turkey on SSRI’s; a couple weeks at a time. Just long enough for the withdrawal to get bad then magically they can find the prescription. Honestly the manager of the pharmacy or pharmacist deserves to get smacked around for pulling stunts like this; it is close to a medical crime. If you don’t mind to randomly go cold turkey on meds this is your spot!!!
Review №2
2022-01-04Sure it may take a bit to get our meds but they are working long hard hours. Finding staff to fill positions is really tough these days. Staff is always polite and I have not had a problem as of yet getting our meds filled. Give them a break! They are doing the best they can as are all the other businesses trying to push through this health scare.
Review №3
2021-09-10Absolutely the slowest, most frustrating pharmacy around. I had to call numerous times over 3 days to talk to the pharmacy about my prescription. After 20+ minutes on the phone I would give up. Finally the third day after 15 minutes a human being. Got the scrip filled 4 hours later, went to pick it up at 2:00pm on a Friday and there were 9 cars in front of me and God knows how many probably in the store waiting. Went home, I’ll try tomorrow. I’ve been with out my medicine for three days now. Thank god, it’s not for something to keep me alive!! I am so done with Walgreens
Review №4
2022-01-06Stood in line for 30 minutes only to be told they were unable to take any more prescriptions that evening, even though it was an emergency situation, because they were too busy. I explained it was an emergency, and they said, “then go somewhere else.”
Review №5
2021-11-17Understandably most places are understaffed, but if a store cannot handle the amount of customers coming though, it should acknowledge this and just either shut down or direct people elsewhere. This pharmacy simply CANNOT handle all of the people waiting and calling who are in pain, hurting and just need simple things to rely on, such as a pharmacy.
Review №6
2020-02-14I have had several issues with this pharmacy that Ive never had with other pharmacies. At my first visit I was given a prescription for a different person. That persons name and address was on the prescription and it was still given to me without verifying any of my information. I spoke to the pharmacist about this and he acted as if it was no big deal! On several occasions my prescriptions were ready but I was never notified about it. Today when I called to check on the status of a prescription, I was placed on hold 7 DIFFERENT TIMES for a total of 25 minutes. After the 7th time the phone just kept ringing and no one ever picked up. I never got to actually speak to anyone. And any time I have gone to the pharmacy in person it has been very slow and inefficient. As a practitioner myself, I would be horrified if my practice was being run this way. Im sure there are great people who work at this pharmacy. But it is being managed in an awful and unacceptable way!
Review №7
2020-12-12This Walgreens has the worst drive-thru. I’ve been going here for years because it’s close to my house, but I cringe every time I get there and see even one car in line ahead of me. It’s very common for a car to sit at the window for 10 minutes or more. It happened to me again tonight, and I’m sure the car was there for more than the 10 minutes I waited because there were already 2 cars in back of it. I’d like to say this is an anomaly, but it happened to me last month and seems to happen often. My daughter was a pharmacy tech at different Walgreens during high school and college and they were never allowed to let one customer monopolize the drive-they window. Not sure what the deal is at this store, but it’s maddening. BTW, after waiting 10 minutes for just one car, I got out of line and drove home.
Review №8
2021-08-13I’ve been using this pharmacy for 5 years and I honestly don’t know why. Worlds most difficult place to get your prescriptions. If I have a question about an rx refill I have to physically go there otherwise I call and call and they don’t answer. The drive through is constantly wrapped around the building with a standard wait time averaging 30 minutes. Save yourself some aggravation and go somewhere else.
Review №9
2021-03-31Worlds slowest pharmacy. Came earlier to pick up meds but the line was wrapped around the building. Been in line long enough to get bored with facebook and snapchat stories so I looked up the reviews, read them all and now writing my own. There were 5 cars in front of me when I arrived quite awhile ago and now down to two... Might get home before they close at this rate!
Review №10
2019-12-12Consistent delays in filling meds. I dont need medication all that often, but when I do, I visit the nearest Walgreens. Tonight makes about a half dozen botched visits in a row. The previous time I was told to return in twenty minutes to the drive through. I was actually very ill. I returned in twenty minutes and advised to return in twenty minutes. There was no explanation for this. Tonight, I have been twice to pick up meds for a surgery I will be having in two days. The first visit, they were able to figure out how to fill one of the four prescriptions, blaming it on my physician for the others not sending the other prescriptions. When I called my physician, they confirmed they were sent. A call to Walwhere provided me a different answer. The computer had a glitch. They said the meds would be ready in about an hour. Back to Walwhere. I waited in line at the drive through and, after a lengthy wait for my turn, was advised that they had two of my prescriptions. One couldnt be located, they must have sold out was his conclusion, the other medicine they needed to call insurance due to the glitch. Shouldnt they have seen the other medicine when I called them earlier, when I spoke to them and was tokd all the meds would be ready? I was told to come back in an hour. Again. As of the time of writing this, I will not be waiting with bated breath for the prescription. I will return tomorrow with fingers crossed.There is always an issue with this Walgreens. Even though it is a half mile from our house, we will be going elsewhere.As I end this, I received a call from Walgreens, the medicine I am waiting on was filled at another Walwhere?! They are transferring it to the one closest to me. On my way...