Kerbside pickup
Yes
Walgreens in Aurora
Categories
Location on the map
Aurora, DuPage County, Illinois, US
Service options
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Passport photos
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 630-898-3431
Site: https://www.walgreens.com/locato...
Site: https://www.walgreens.com/locato...
Opening hours
- Monday:7AM–11PM
- Tuesday:7AM–11PM
- Wednesday:7AM–11PM
- Thursday:7AM–11PM
- Friday:7AM–11PM
- Saturday:7AM–11PM
- Sunday:7AM–11PM
Walgreens in other cities:
Comments (36)
Went to get a prescription filled, they told me my insurance did not cover the prescription my son was in need of his medication, so I paid out of pocket with my last just to find out they filled my prescription with the generic brand instead of what the prescription was written for. If it was filled like the prescription was written I wouldnt had to pay out of pocket. Asked to have a manager call me, they took my info down, and its been 2weeks no one has called. I will never go to this Walgreens again, I always have problems here, this was the final straw! Cvs is my new home
First and foremost these Pharmacist are not professionals nor are they good at what they do. You take orders from real doctors. Follow his/her instructions. Walgreens has been at its lowest point these last two years. I am writing this review on behalf of a loved one i know that has been through hell with this Pharmacy. First i ask myself, are these really pharmacist? or just straight up idiots.? (She gets a call) saying she can come and pick up her medicine. Knowing how shady these pharmacist are, she contacts the insurance company just to make sure everything is clear and its a go. (This person is in her 60s BTW, keeping her name out of it just in case i need to file a suit with a lawyer) So she calls a family member to go and pick up her medicine. They say she cant pick it up for another 4 or 5 days. Cleared by insurance already. She has a couple words with them, asking why she wasnt called, or emailed about the situation before wasting her time and someone elses. Poor communication are these peoples real name. She was told that morning it was being filled that she could come and it would be ready when she got there. Refused right when she got there. (next time i will be there demanding gas money for the lack of respect and laziness of these so called Pharmacist ) The other reviews speak for themselves. Rude, always in bad moods. Clearly not following protocol. These pharmacist are lazy with their jobs and dont care about your health. The older women that work there remind me of my kindergarten teacher back in the day. Very snarky, snappy, dont really listen. Seems like they have miserable lives. I do understand you have to deal with people that have issues , either phycologicly or physically and have to deal with phone calls begging for medication. Well guess what, you signed up for it. You dont like it? Get out . Plenty of other people that would love to take your spot.I am going to contact a lawyer on Tuesday about your refusal to dispense medication to a sick individual. You used to give it 10 days early. (Looking over the paperwork) Not that she needs it that soon. But i dont think the law would oversee that. Damaging this persons health is not what you are supposed to do . If she ends up in a hospital, i will no doubt be on my way to have some words with you. With my lawyer present. Just to be safe . Walgreens is not a good pharmacy. Please take your business elsewhere. Comment or message me? I will give you all a good pharmacy that will actually treat you with respect and give you your medication on time. Thanks for hearing me out *Disclaimer i am not promoting anyones business in this review
The store is good, but I have had a number of difficulties with the pharmacy. My family has a number of prescriptions with special instructions from the Doctor, including no generics and special instructions. We have to be careful because they continue to make mistakes.
Jan 18th 2019. The women working the register was very rude again to me. This is the third time I have stopped at this Walgreens and the same result. She needs training on how to treat people. I am now going to go out of my way to evangelize to the local Neighborhood to boycott this Wallgreens. There are many competitors that would like our business.
Terribly slow pharmacy. I called to confirm a prescription was submitted and they said they got it but it was in wrong quantity. They said itd be ready in 15 minutes. I went in 20 and they said it would be ready in an hour. I went back again and then was told they didnt have enough to fill the prescription. Totally inadequate and terrible communication.
Wow, Im still in shock. I normally get my prescriptions filled at Meijer, and I needed a refill by tomorrow, but I have a Walgreens far closer to my house (and Im way too busy today to drive all the way to Meijer). So, I called Walgreens to simply transfer my prescription there, and explaining why. But I seemed to be bothering the pharmacist with transferring the prescription to his store... he went into explaining why it would have been simple to transfer from from a Walgreens to another Walgreens, but not from another company to Walgreens. He reluctantly asked if I still want the prescription filled by his location. I replied that I thought the whole process was going to be a quick sure, itll be ready in a couple hours, but instead I feel like Im putting them in an imposition... he remained silent. So, Ill save him the trouble and imposition of transferring a prescription to his store, and I told him Ill just have it filled by Meijer. His reply, ok, have a nice day. Ummmmm, ok.
I love this store! This service is always friendly. In particular, service at the pharmacy drive-thru is very good. The store is always clean. Parking is always available. It is easy to get into the lot regardless from which street or direction you are coming from.
AVOID WALGREENS! Don’t bother going for passport photos for an infant, I called before going and was told they could do a passport photo for an infant. When I arrived was told just do it at home. A different walgreens with BETTER customer services helped me
Service is awful here. The time of you waiting in the drive thru is completely unreal. After waiting 30 minutes, they tell me they lost my prescription!Dont come here. Find any other pharmacy.
Terrible customer service, especially in the pharmacy. No communication whatsoever on when the medication will be ready. When I asked do you know the approximate date, the answer was “whenever we do it”. Very unprofessional.
It is a nice place and the staff are very kind most of the time it is quiet in the store not many people go in their but they should most things are cheap and you can get many different things that you might need I like this walgreens.👍There are bathrooms too.
Always busy this Walgreens gives great service. Nice people are always pleasant and efficient.
Fast drive thru for prescriptions (may have to press call button, but response is excellent). Great variety of cosmetics, OTC medications.
Love the store.. service is good. Only detail is one of the cashiers have a really strong body odor. Dont know if have complains before.
Slowest pharmacy in the world. Never less than 15 mim wait.
Love this Walgreens all the workers are friendly and very helpful
Always great service at the pharmacy.
One person in front of me for pharmacy and it took 22 minutes
Best walgreens around
Drug dealers heaven.Just sit in the parking lot and watch.
Called repeatedly with a photo question. No answer, transfers, no answer, over and over. Even the manager of the store! Terrible customer service!!!
One of my favorite Walgreens to shop!
Alex was great. 👍🏼 Great service by Alex. Thank you!
Very fast and pharmacists! Thanks
Bad customer service
Will never shop at Walgreens again. Update your archaic policies.
Total reviews rating 3.1
36 Reviews for Walgreens 2023:
Review №1
2021-07-22They either need more staff or more competent staff. It’s gotten so bad that I don’t even expect my prescriptions to be ready when I pull up. It’s either they didn’t run the right insurance, lost the script, can’t find the medicine, or it takes hours longer than they say. They are rarely ever on the same page with each other, like each one runs their own pharmacy, and I’ve been told by other pharma staff that information I was told was wrong because the person who told me was confused or new.I’m going to switch my pharmacy and drive further in hopes I don’t have these issues at other places.My wife just called and the staff told her they were about to get the medicine ready, so I left expecting 30 minutes but now the medicine is ready now.
Review №2
2020-12-12No matter the time of year this Walgreens is always slacking in the pharmacy and photo section. Their 1hr pickup for simple photos takes way longer than an hour or they never received the order even after a confirmation email was sent. This has happened 3 different times now. I avoid this location as much as possible.
Review №3
2020-08-28Wasn’t planning on switching pharmacies until my current one changed manufacturers for my medication - my body didn’t react well to it, so I had to find a pharmacy who had the same manufactured pill. I spoke to Dolly on the phone and told her my issue and she was SO sweet and patient and caring. Not only that, but my problem was solved while she checked in a few times with their pharmacist to get the answers I needed. I’ve worked in customer service for 15 years and I can easily say that she does it right! I felt so much better after speaking with her and look forward to using this pharmacy from now on. Thanks again, Dolly. You really helped a ton and you made my day. ♥️
Review №4
2021-04-12Greetings as soon as you enter from the cashier. The checkout associate always asks if you found everything that you came for. When I didnt, she located what I needed,- even if the item was at another location or store. They always ask if you want to use your Walgreen credits AND let you know if something is on sale!Great Salespeople.
Review №5
2021-04-03Claire who works at the pharmacy went above and beyond for me!! Had to deal with incredibly rude people on the phone working out insurance and doctors problems for me. Even waited on hold and got hung up on but still stuck it out for me and delivered the best possible service she could. So grateful for people like her working at the pharmacy looking out for us.
Review №6
2021-04-02The Associate in the Photo Dept w/the ponytail and bad mascara around 4pm 4.1.21 was less than helpful and didn’t even attempt to assist a Customer when the margins of a project were messed up during printing. On 3.31.21 the same prints printed pink on some and white on the others which is what I needed assistance with. Of course I left without my order and received much better service 4.2.21 at the Aurora Farnsworth location from Store Leader Jazmine who obviously cares more and is more experienced.
Review №7
2022-01-08Worst pharmacy ever go elsewhere every month they dont have my rx in stock they sent me to another Walgreens who said it was in stock and they didnt have it the people behind the counter are extremely rude and obviously under qualified to make a phone call take your business elsewhere
Review №8
2022-04-14Great store but theres always an obnoxious man outside begging for change, ruins the experience/trip.
Review №9
2019-12-24The actual store is fantastic. Unfortunately, I can’t say the same for the pharmacy. I’ve been going to this pharmacy for years, and recently, I feel like they’ve been lacking. I had a prescription down for multiple refills, and when I went to refill the next time, the tech or whoever made an error and completely erased the rest of my refills so I had to contact my doctor. It’s not that huge of a deal, but issues like this have happened on multiple accounts. To make things worse, when I confronted them about this, they shifted the blame to me saying it was my fault, when in reality I have no control over my refills. The fact that they wouldnt just admit they made a mistake and move on was extremely unprofessional. Id be extremely hesitant to trust them with more serious medications.
Review №10
2017-09-16Update: Not sure you would take a portion of my review and repost it. But you completely missed the point. Just so that you know a complaint has been filed with Walgreens. Learn how to treat your customers and learn what privacy is.Original Post:I had and interesting and somewhat confusing experience with the pharmacy at this location. I went to pick up my prescription, which was birth control.When I got there they had 2 prescriptions completed for me. One was an old brand, the other was the new brand my doctor had recommended for me. Unsure of which was the correct one, I asked the pharmacist if she could take it out of the bag and so that I could verify which was correct. The cashier/pharmacist did so quickly and in a discreet manner. Which I understood because there was a line behind me and others waiting in the area. All was good. Then it took a strange turn. As I was completing the transaction I notice the cashier hands a prescription to another pharmacist behind the counter and says this one too. I assumed it was the prescription that was filled incorrectly and she was simply going to put it back or dispose of it. But no, as Im paying, I hear the lady say loudly SO THIS IS ANOTHER FORM OF BIRTH CONTROL... Now I remind you, the area was busy w/patrons in line behind me and others in the waiting area. Not understanding what exactly was happening I immediately interrupted the woman holding the prescription and ask the cashier a question unrelated to my prescription, but in essence to change the subject. The cashier responds, I finish paying, grab my bag, believing it also contained my prescription and leave the store. As I get to the parking lot and review the contents of my bag I realize that my prescription is not in the bag. Confused I go back into the store, at this point realizing the cashier/pharmacist handed MY prescription to the woman that proceeded to announce to the everyone that my prescription was another form of birth control. Go back to the counter the same pharmacist who handled my transaction was there and directed me the the side cashier. Where the women who made the announcement, still had my prescription. She says to me I tried to call you. I responded, because I was still a bit confused by their actions...you were just a bit loud. She then proceeds to explain all of the side effects of my medications before giving me the bag. I listen politely, after shes done I say, right, the same as the other one. Now, typically when I pick up a prescription, I just get asked if I have any questions and nothing else. Is this a new procedure? Because this felt wrong and it felt like it violated some privacy laws. Dont get me wrong theres no shame in birth control. We all know there are a variety of reasons women take them. But the actions these older women took in this case just felt strange and like a violation of my privacy. Considering moving to another pharmacy.