Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in Springfield
Categories
Location on the map
Springfield, Sangamon County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 217-522-5000
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Russell Cellular in other cities:
Comments (55)
Coming into the store right when they opened is the time to go if you dont want to wait, Dave was very helpful with all the questions I had with my upgrade will be back, very laid back atmosphere got me in and out in a timely manner. Purchased the Samsung S20 Fe, didnt need all the bells and whistles this phone will suit my needs many years to come.
The staff was very reliable, friendly, and honest. Will continue to do business with Russel Cellular. Our agent Karen is excellent.
Extremely helpful and knowledgeable guest service...I was not having a good day as you could imagine with having problems with a new phone. They took the time to help and were very patient. I highly recommend 10/10!!
Blake was exceptional at setting me up with my new iPhone. He was very professional, friendly, and efficient. He was the only representative working on a Sunday. He greeted everyone the moment they walked in through the door. He was juggling 4 customers at one time, all of us purchasing new phones and needing data transfers. All of my data transferred seamlessly, and that is a first for me, with any phone purchase! I was simply amazed how Blake handled all of us simultaneously. He is a gem! He could give customer service tutorials to your new representatives.Thank you, Blake! I LOVE my new phone, and so does my friend, Vicki.Terri Anthony
Very easy to get a new phone. I switched from AT&T to Verizon, and I love the transition. Service was great at the store. Blake was very professional, and had great knowledge on the products and service. Whole process maybe took a hour. Not long at all, and well worth it. Thank you.
Laura was very helpful and very fun to work with. Will ask for her if I have more problems.
Owen was by far the best service I have ever received from any Verizon location.
Staff here is very helpful and fun to work with. They are very kind and helpful during any process and go above and beyond for customers. I genuinely enjoyed my experience here and will be returning for future business regarding my account and upgrades.Major shout out to Jeff, who helped not only us but several other customers promptly and with expert care while also training a new hire. He was cool under pressure from various sources and managed to make sure every customer got what they needed before they left. We were there about 2 hours (my old phone was being annoying with connecting to transfer info) and honestly did not feel rushed, frustrated, or even bored during that time. Highly recommend if you are a verizon customer, and in store they had many advertisements for military and first responder discounts so worth checking out if you are considering switching to verizon.Overall, 10/10 would shop here again.
I had an issue with my new phone. I went to this location, and Dave spent all afternoon working with me and Verizon customer service to get my phone working properly. He did a great job!
Laura was so helpful at switching our plans and phones. She also took the time to find us the best deals! I wish we would have updated phones and switched plans sooner!
Whoever was working this evening was the worst sales person I’ve ever encountered. I order a phone at the store a couple of days ago with a different sales person. I saw it had been delivered today, called and asked if I could come get it. (Never received a call it was there)The employee refused to sell me my phone if I didn’t purchase an overpriced ugly case and screen protector there. He gladly canceled my phone number transfer and went back to playing on his phone. I went down the road to Sprint.
My wife and I were upgrading our iPhone 6S plus to iPhone 11’s. We worked with Jeff at Russell Cellular in Springfield Illinois. Jeff was knowledgeable, informative and polite.If I were to comment one thing that was not quite a total Five Star experience is that our particular phones were not part of current inventory. Though, they arrived at the store within a couple of days.
We stopped at the Verizon store on Dirksen Pkwy in Springfield, IL just to look at new phone for my husband. We met Blake Jenkins/Russell Cellular. Blake was so helpful and knowledgeable that we bought the phone online and picked it up there at the store. Blake got everything set up for us and we walked out with new phone and the plan we selected. I recommend Blake to anyone wanting help with service.
Gerry (I mean Dave) was such a majestic beast and we let him fly during our time at Russell Cellular! He went above and beyond the call of duty to make sure we had the best experience in getting a new phone & tablet!
Great service, very knowledgeable. We were in and out rather quickly. He even assisted in putting on my liquid glass product while we waited for everything. Thanks!
Five stars for service (Dave). 2 stars for inventory. No Samsung phones due to the chip shortage.
This company in general is horrible! UPS lost my phone and Verizon keeps refusing to give me a replacement phone. I have been without a phone for 2 weeks now, VERIZON DOES NOT CARE ABOUT THEIR NEW CUSTOMERS!
I called Jeff Thursday evening explained the problem with my phone. I was told it was gone. He told to come in next morning. I got a new phone and tablet. Jeff is very knowledgeable and was helpful. Thank you for being in the northend.
Well its nice they are giving me a veterans discount on my bill but it would be nice if they gave veteran discounts in the store when buying merchandise for your phone
Getting my new phone couldn’t have been easier. They were very fast and so helpful and friendly too!
Super fast and polite. Knew exactly what I needed. Very professional. Ill go back whenI need something else. Or just look around.
Exceptionally good service! Thank you!
Owen was super quick and very helpful gettin my new plan and phone set up would highly advise going to this location and requesting him
Go see Karen for all your cell phone needs!!
Everything went smoothly, easiest time I ever had!!!!
Owen was very informative and efficient while assisting my into a new phone and porting my service over from another provider. Thanks Owen!
Amazing service. They stayed late to make sure my new phone was ready to go!
Im trying to reach a Dear friend of mine, in Southern Illinois!!
Great experience from start to finish!!! Jeff was extremely helpful and took time to answer all my questions. Exceptional knowledge and service.
Every time I go to the N. Dirksen St. store anyone who’s working there is always very very helpful and very willing to help me with whatever it is I need done very friendly.
Not great customer service. I always get false information when I go in and no one took the time to explain things.
My assistant, Owen was Very helpful and informative. I was very relieved to have this issue resolved so swiftly. Many thanks.
Laura was extremely nice and very helpful. The manager was VERY rude and disrespectful to the employees.
Had problem with telephone and walked in and was helped right away ! Was on my way within 10 minutes! Awesome!
Went looking to change providers but the people here seem to be not interested in selling me a new service with phones.
10/10 absolutely recommend. Laura was amazing ❤️❤️
Great customer service, no pushy sales. No wait.
Very helping and solved my problem! Will shop there again!!
Both employees were very nice and very helpful
Experience was amazing! Friendly helpful staff!!.
Good service and just all around friendly experience.
Great.
Very nice and helpful professional personnel
Fast and easy.
Knowledgeable staff
Total reviews rating 4.6
55 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-05-29I went to the store to switch over my phone lines from another carrier. After 3 hours of this process (we have 7 lines) and when our phones were ported we were told that there was a $35 activation fee for our lines. $245 dollars total was paid. We were fine with this as every carrier and company charges activation fees. This is normal. Left the store without issue. I checked my Verizon app today to see what my new bill would be and it is still showing we owe activation fees. After spending an hour on the phone with Verizon customer service (which was excellent), he called the store and spoke to the sales representative that completed our number porting. She told the Verizon representative that these were set up fees, not activation fees. This is NOT what we were told. She specifically said activation fees. I would have drove to the corporate store had this information been provided ahead of time (as it should have been). The Verizon representative couldnt understand why we would be charged set up fees especially since we brought all of our own devices, and nothing had to be transfered. I am extremely upset and disappointed in this location and the representatives. This is extremely bad business and a violation of trust that you place in your store employees to aid you in dealing with the lifeline that our cell phones have become.
Review №2
2022-05-22I had a prepaid plan with them. After my phone broke they talked me into a post paid plan. The prepaid still charged me for the next 2 months. I was told my post paid bill would be $85 plus taxes. According to Verizon it was $110 plus taxes. They said my first bill was going to be higher than normal but it was $80 higher than the number I was quoted.I spent 4 days talking to Verizon, they promised to lower my bill and refund my prepaid, none of it happened and my prepaid even hit a second time. Now I just get hung up on when I call. Screw these scammed, might as well get them to handle my extended car warranty....
Review №3
2022-03-15Never went to a non-corporate verizon store before I went to russel cellular. Highly recommend the corporate store over this place. They didn’t have our phones in stock (that’s fine) so we ordered it with them in store. They tried to trick us into getting their phone insurance. It was worded to me in such a way that made it seem required, but it is in fact not required. Anyways that experience wasn’t all that bad. We ordered our phones that day and were on our way. The phones were back ordered so we had to wait a couple weeks. One phone came in after about a week. They never called to tell us. The other phone came in maybe a week later. Never got a call about either phone arriving ( I tracked the phones using the my Verizon app and knew they were there). So we called and made sure they had the phone and they of course did. We went in the following day 35 minutes before close. They had one employee there working with ONE customer on an activation supposedly. We were turned away and told to come back another day. Anyways, my point is the corporate store would never turn someone away (especially 35 minutes before they close). This long review will post to google before the shop actually closes. At the end of the day, I should have done the phone swap deal online myself or in person at the corporate store. Anyways, I just don’t recommend them. The guy at the store wasn’t even nice about it and acted like it was our fault for showing up a full 35 minutes before they close. The activation process doesn’t take that long… don’t worry we will pack up our newborn again tomorrow in the freezing cold and come back. First and last experience with this place.Update: I went and got my phones and they charged $35 per phone for a setup fee. This is not the same thing as the typical $35 activation fee from Verizon, the fee charged by Russell is in addition to the activation fee charged by Verizon. All they did was activate my phone and it cost me $35 per phone. If you go to the corporate store you do not get charged a “setup fee”. I learned about this after I posted this review. This further proves my point that you should not go to this place. Just drive across town to the corporate Verizon store near Target and you’ll have a much better experience. You’ll save time and money.
Review №4
2021-10-08I stopped in to get SIM cards for new lines that I am adding to my account for using used phones I bought from a 3rd party. I came in was greeted warmly. I explained what I needed. Laura took my info for the sale which was free for being a Verizon customer. I was in and out in 10 minutes. Great service. Now I just go to Verizon.com and get signed up for my 2 new phone lines. Great service!
Review №5
2022-02-11Karen was absolutely fantastic. She was professional, friendly, and very knowledgeable. She did a fantastic job with our phone upgrades and transfers. She’s the reason we’ll continue doing business with your store.
Review №6
2022-02-26The staff were very nice and knowledgeable. They make it look like an Apple store. Yes, they have Apple phones but Im an Android person, so I guess thats what puts me off. This is really a place to take care of Verizon accounts if you want to be face to face. Online or by phone is much faster. I always choose by phone. For some reason, I get better deals that way. Maybe I have a hypnotic voice. LOL. This time I had some very specific questions and wanted to see if they had an official Samsung screen protector. Spoiler alert, they dont. If there are two customers in the store then it could be an hour wait. Thats not because theyre slow but most people who want face to face help are going to take much longer. Nothing against them. That might be me one day. Its good if you want to look at the top two or three phones from Apple or Samsung because you wont be interrupted for a while. As I said before, they were very professional, nice, and will spend as much time as you want. Just dont have anywhere you need to be soon.
Review №7
2021-10-15Dave at Russell Cellular was fantastic. Very knowledgeable on plans and phones. He got me a great deal on a new phone and we upgraded our plan with him as well. Absolutely the best Verizon store in the area.
Review №8
2021-06-10Josh was so awesome! Not only did he find me the best deal available, but he also shared stories and listened to my stories. He employed the engagement model to a T and customized his service to my personality. Not to mention, I walked out of there with my new phone fully functional as my previous setup had been. Stellar!
Review №9
2021-12-17Karen was very helpful in finding the accessories i needed. Hassle free ordering...Prompt and friendly service. Dont go to the big box stores! Go see Karen and her associates at Russell Cellular!
Review №10
2021-05-19Excellent customer service! I could not recommend Dave at this Vorizon store more highly! He spent 90 minutes fixing my phone, made sure that I (a senior) understood what I needed to do differently, and also helped a 79 year old farmer who was having problems with his email. Dave says Im old school (in a good way) and it shows! 💜 ❤️ ❤️