Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in Charleston
Categories
Location on the map
Charleston, Coles County, Illinois, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 217-348-8874
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Russell Cellular in other cities:
Comments (58)
Ive been a Verizon customer for two decades. In recent years Ive had a hard time finding proper help when I had issue regarding the phones on my plan. Its a relief to finally find someone willing to help as much as Tiffany does. Thank you, Tiffany!
Rebecca was phenomenal! Very helpful & knowledgeable!
Shelby is an outstanding individual who provided excellent customer service. She’s pleasant, smiles easily and possesses multitasking skills. She is a true credit to Russell Cellular.
Loved the employees very nice awesome sense of personality excellent team of two . I was just with my sister whipe she was getting her upgrade and I was astounded with the work ethic of them both even with one of them still learning the ropes and being trained . Excellent work ethic and focus I definitely will be placing my Verizon wireless home base at this knowledgeable and respectful establishment. Thank you very much guys I will be back no doubt about it
Was greeted upon entry and the lady, Tiffany, was nice and quick with my purchase of an accessory! She made sure to inform me of the lifetime warranty. 🙂
Always had good experience with them but today i pull up its now 10:10am and there no one here and your mail box is full are you guys even open anymore ?
They do a good job for as busy as they are at times. They could use some help I bet. Keep up the good work ladies.
Awesome place to get your new phone and accessories. The lady that helped me was awesome. Definitely a better Verizon store than the one in Mattoon.
Excellent service was in and out quickly, they saved me some money. Very happy
Mgr. Tiffany knows the plans and can speak quickly fast but she shoots straight and I never feel like Im in a car sales lot. I always ask for her and always walk away happy
Shelby, made me aware of all the specials available to me, and I wound up buying a new Pearl 12 and ear buds. I also got a Verizon credit card.
If I could give them 0 stars, I would. Employee told us everything the exact opposite of correct information. Glad we contacted Verizon customer service before going through with our plan changes!
Be careful when going here. Neither the employees nor managers wear face masks or practice safe social distancing.(Illinois Executive Order 2020-32 - Employees working in the store must follow the social Distancing Requirements, and must wear a face covering when they may come within six feet of another employee or a customer.)
Tiffany is always most helpful and friendly. She goes out of her way to make sure the customers are satisfied.
We were in town from out of state and needed a mifi device while in town for Christmas. Tiffany Bridges took excellent care of us and helped us pick out our device and activate it.The device had problems charging. I talked with Tiffany the day after the holiday and she said bring it in and shed replace it. We did and she did, with no issues. The new device is working great. If Im ever in town and need Verizon service again, Ill definitely come back to the Wireless Store in Charleston.
Tat was wonderful in her interactions. She was not pushy, knew the products she was selling, and worked on behalf of the customer.
Very sweet and took no time to get me set up! Would definitely recommend :)
Visited your store in Charleston today looking for a phone. Larry helped me out, sold me the 9 note, other box, and screen protector. He is friendly, knowledgeable, and did an excellent job.
Rebecca was great and a huge help!
There was a single person working and I was the third customer in the store. I was after a car charger for my Moto phone that would activate Turbo Power. Their selection was limited, poorly labeled, and very expensive.
McKenzie was super helpful and made something confusing so simple. Just another reason I prefer this Verizon store!
Ash was awesome, very friendly and helpful!! Would definitely recommend going and seeing him for your wireless needs!!
Excellent group of professionals in this store. Thank you for always making my visits wonderful!
Rebecca was very helpful in getting my phone setup
Rebecca was extremely helpful and nice 👍
Staff is amazingAshley has helped me with my business account and will stop at nothing to make sure that you get everything you possibly can out of plain you decide to use and it go with
The store staff was very helpful and informative. They answered all my questions thoroughly.
Dylan & Rebecca were amazing & friendly!!
Love the place.. they dont upsell and actually know what they are doing.. only one bad experience there., and never see that employee there now., Thanks !
Each visit I made took longer than expected. Partly due to new staff unfamiliar with new tech and seems like their national system goes down at the most inconvenient times.
Friendliest Verizon staff I have ever encountered. Could not have been friendlier or gone any more out of the way to help.
Piper as excellent. Best rep Ive had in a long time.
Worst experience ever unfriendly sales manager tiffany rude as can be none of them know what they are doing would not recommend anyone to go there
So helpful! Great experience!
Love going there for the staff are really helpful and friendly...
Made sure I was taken care of and had working service before I left
Very helpful and knowledgeable. I would recommend them to every one.
Great service and nice kind friendly helpful staff there
They can sell a phone but cant help with any issues
Dustin was patient, knowledgeable and courteous.
Very helpful not rude like other stores
Great phone store
Gracious and kind
Fantastic Staff and store?
Piper was awesome
Great service
Very helpful
Russell Cellular Store
Total reviews rating 4.5
58 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-03-21Quick, friendly and extremely competent service at this store! Many thanks for your help! Jason was so kind! I am not good with technology. He explained to me what to do in case I had the same problem again. I’m glad he was there to help!
Review №2
2022-01-06She was very good at her job there was a pain in the butt in there being my girlfriend lol God I love her anyway . Rachel not only was working on us there was several other costumes in the store that she very responsible help as well hat off to this young lady.
Review №3
2021-07-22I bought Liquid Glass screen protector in May. The sales employee sold the product to me as an extremely effective product and if it fails and my screen breaks, the company will replace it for free. Sounded like a good purchase seeing as I was buying a $600 phone. She placed the liquid glass on my phone and I was sent on my way. No mention of a registration with the company that is mandatory for the warranty on screen replacement. Naturally, I put the product box in a file, failing to read the tiny back print on the back of said box that mentions the registration... 2 Months later, my screen shattered. I went to Verizon to discuss getting my screen replaced. I was met by two very polite sales employees whom stated that it was an issue that I did not have it registered and that its been an ongoing issue that they have been dealing with in recent weeks, vaguely mentioning that past employees were no longer with the company... I was told to come back the next day to see the manager Serenity, perhaps she can assist me. I come back the next day, Serenity was rude, dismissive and uninterested in my situation, offered insincere apologies for not being told about the registration, and proceeded to offer me phones numbers to call as if she was reluctantly repeating a script that she has had to recite numerous times before. Her only offer she could make me was 10% off another product in the store, including Liquid Glass!! I literally threw $50 in the garbage when I bought that product, and she has the gall to suggest that I purchase another product from her store for a meager 10% off..No thanks. A mandatory registration is something you mention at point of sale. If that fails to happen and the product fails, then you offer a refund. Buyer beware, Liquid Glass is expensive, not a good product. The sales representatives are not thorough in providing very vital product information, and when that ball is dropped, the follow up by store management is hilarious, at best.
Review №4
2021-01-17After a poor prepaid phone support experience, DJ stepped up and solved our issue. It took over an hour, but DJ was patient, positive, and never once acted annoyed. He did more than we asked and made sure we left happy. Very great experience!
Review №5
2022-01-25Dylan was very patient as he answered my questions. He was very helpful. Their service was great.
Review №6
2021-02-04The staff were great. They were very knowledgeable about all of their products. They went above and beyond to make sure we got what we wanted and set us up with the best deal they could. Would definitely recommend Russell Version to anyone.
Review №7
2021-01-30Manager went out of her way to accommodate me by getting me a loaner phone (my screen had gone out) while I waited for my new phone to arrive. Sales person who helped me once my phone arrived was also very friendly and helpful. I would highly recommend!
Review №8
2022-03-17I always know that I will be taken care of when I visit. They are awesome!
Review №9
2020-12-29I went to the store to purchase a case for my new cell phone. This was the third store I stopped at. Tiffany was helpful, knowledgeable and gave me GREAT customer service. I left the store with the installed glass screen protector and case.
Review №10
2021-11-23Dylan was knowledgeable, helpful, and knew exactly what I was looking for at the store. I didn’t have to wait, and I was in and out in minutes!