In-store pick-up
Yes
Verizon Authorized Retailer - Cellular Sales in Chicago Ridge
Categories
Location on the map
Chicago Ridge, Cook County, Illinois, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Payments
Credit cards
Yes
Phone: +1 708-422-3701
Site: https://www.cellularsales.com/st...
Site: https://www.cellularsales.com/st...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Comments (199)
KC was very helpful and gave me many options based on what I already had.
I would like to thank Eric Reyes for his outstanding customer service at Verizon. Eric was very helpful and answered all of my questions clearly. Eric made my experience switching from AT&T to Verizon very smooth. I got the Iphone12 pro and I am very happy I chose Verizon because of how helpful Eric was in assisting me.
If your in need of a phone, if your wanting honest quality answers on your needs this is a very good Verizon location to go to! Today Victor M helped me in getting a new phone, prior to going in I couldn’t decide whether to get a iPhone 12 Pro or IPhone 12 Pro Max. I ended up getting a pro max due to it being the ideal size for me. The one thing I greatly appreciated was that he pulled up a rough quote of what my bill will be now due to my new phone, which let me make the right decision today! As well as he made sure to get all my content transferred over before I left to make sure that there was no risk of losing my information from the phone. Definitely will promote this location and Victor M to my friends as well as family!
So I called the store around 530pm on New Year’s Eve and asked what time they close, the employee on the phone told me 7pm sir. I proceed to do what I needed to do around the house and got to the mall around 6:05pm and found the main entrance to be locked, went to the food court doors and was met with a security guard that told me the man was closed. I told her I had called to be sure Verizon would be open, she radios and asks if they are, she proceeded to tell me nope they are closed. I called Verizon and the same employee answered, explained what was going on, and he met me at the main entrance to let me in! I already knew what I was going to get so it went quickly. I got the new iPhone, some air pod Max’s, a case and all my info transferred all before they actually closed!Big shout out to Victor M! He was super helpful and professional and I personally feel he went above and beyond the call of duty to help a Verizon customer! 10/10 would recommend.
I went in to get a free SIM Card for a new phone because Verizon told me to do so. Turns out the VZ Corporate doesnt run this store, so VZC gave me bad information and the SIM Cards are not free. Sebastian was exceptional at handling this unfortunate situation. He was polite and professional, yet personal. I realized that Corporate gave me bad information and put their partner store at risk. This wasnt Sebastians fault. I was going to leave upset, but he went out of his way to help me find a solution that didnt cost so much. We even laughed about it. Way to go, Sebastian! I didnt like having to pay for something that was supposed to be free, but your demeanor was exceptional and you turned a bad situation into a WIN! VZ Corporate dropped the ball, but I left happy enough to write this review. Give Sebastian a raise or a commendation! He deserves it!
Victor Martinez helped us purchase 2 new phones. He had great wealth of knowledge on the phones and explained the new packages we switched to on our 5 lines. Victor made the whole process seamless and made sure to offer us the best deal that fit our needs. The store is very clean and follows all necessary Covid guidelines. Thanks Victor!!
My husband and I went into this Verizon store after being long time customers of AT&T (9+ years). Their customer service had been atrocious after we were told they did not babysit their customers by helping them set up their phones in the store. If we were interested in upgrading both our phones it would take a few weeks to get them delivered to out house. I had been a Verizon customer in the past, and only switched to get a cheaper price with AT&T.Walking into this location we were immediately greeted by Lucas. He offered a warm smile, handshake, pulled the chair out for me as we sat down at his desk. He answered all of our questions with a smile, and went above and beyond for us. He got our accounts set up on both of our new phones. Lucas helped us transfer all of our information, put on both of our screen protectors and cases, set up autopay to get a discount. While he was setting us us, one of his associates offered us water, only confirming how great their customer service is. My husband and I are thrilled to have switched over, and feel Lucas did an amazing job assisting us. He was sure to look into getting us a military discount also as my husband is an active duty Marine.
Jasmine has been extremely helpful with setting up my watch and phone...She was very patient with all our crazy questions.Very super sweet lady. Verizon is very lucky to have such a professional lady!!!Also shout out to Casey — they both did a great job!
Josh and Nate are the best employees ever I am so glad we came to this store 👍😎
This place is absolutely probably the best Verizon I found around, I went into Chicago Im down to Orland and I checked a few stores. This place does their job to the max, the crew actually acted like sales people and sold me a phone with a plan. With 30 minutes to close, I was serviced, viewed plans, considered options for phones and they made a sale. Two members that took care of us today was funny and polite and understanding despite how tough our situation was.
I just visited this location after showing up for an appointment I had at the Orland Park store and found they closed permanently and didnt contact any customers who had made reservations days in advance. I was very disappointed and was on hold with Verizon the whole car trip getting no help.I arrived at Chicago Ridge and after about a 3 minute wait was checked in with Nate. BIG DIFFERENCE!This guy was great. He walked me through a very complex issue with my Google accounts and went way past the extra mile. He went so far as using his personal email to check that all he did was correct.Saved my phone and my night.Thank you Nate!
Lucas at the Chicago Ridge Verizon store was absolutely amazing. He went into every detail, super helpful and understanding. I have went to multiple other phone company’s and every single employee was either rude and never knew what they were talking about. Lucas is the total opposite. His customer service is outstanding along with being able to get out us out in a timely manner.
Greg was honest, had great communication and customer service was excellent! Took his time to go above and beyond, definitely will be back and requesting him again! Very helpful and a good understanding and knowledge of product and service he was selling. Definitely recommend him.
Jonathan and Samantha are very good at their job, they took their time with me. Explained everything in detail and were very informative about a device fitting my needs. Kept the peace in the family while communicating a new phone for me. Would come here again ! ~ Darlene
They seemed pleasant at first but after my elderly father had questions the nice guy act went out the window! We wanted a simple flip phone and he tried to talk my father into iPhone. He is 63....he calls his kids and his grandchildren! After purchasing the phone they tried to offer a gift certificate in exchange for a good review...again knowing my father is elderly and wouldnt even begin to know how to do this! If your service is that wonderful.. you wouldnt need to pay people for the reviews!
Patrick is the BEST! He was extremely knowledgeable of the products. He has great customer service skills. He greeted my husband and I right away and asked our names. He went above and beyond to solve my issues. I left that store feeling appreciated and valued. Furthermore, he remembered my name, Shashionia!
The saleman was very helpful and courteous.
We had the pleasure of getting our phones up graded twice at this store, both times the experience was outstanding. If you need a phone this is the store for you! Ask for Abe or Samantha! They were kind and courteous, extremely knowledgeable about the products, went out of their way to find us the best deal and explain anything we didn’t understand which as an older couple dealing with new technologies was so appreciated! Thanks again Abe and Samantha May all you’re dreams come true 🎼 George & Linda B.
Lucas was knowledgeable and did not beat around the bush with us like our normal experiences in the past have been. He cut right to the point, gave us a great deal, and we got more then what we anticipated! We also got a early Christmas gift tablet for my son because he made the numbers work out and make sense! Anybody that wants the best service and wants to get the most out of what they are paying go straight to him. Thank you again Lucas!
Verizon provided me with fantastic customer service today! Sales associate Mr. Cristian Figueroa was extremely helpful and excellent! He took care of all of my answers and concerns of my phone needs! It’s because of the excellent customer service that I received from Mr. Figueroa why I continue to be a valued customer at Verizon! Keep up the good work Verizon! Mr. Figueroa is awesome!
Samantha and Saul they were extremely helpful and knowledgeable. Loyal customers to these two from now on! They lowered my bill and set my husband and I up with the Verizon hum. I come to Verizon ALOT!!!! And now I won’t go anywhere else . 👍 Saul and Sam have been the most helpful with what questions I’ve come across about my bill and fixing it to what I need. Overall great greeting great experience!
On Saturday night , the salesman Patrick, not only sold me a phone but taught me more about cellphones , explained how the phones work ( choices and types) than Ive ever known. Ive been a customer of this Verizon store for over 23 years so Im pleased to admit that this visit was an encyclopedic lesson. A salesman doesnt have to do this . Patrick walked me through the whole process of purchasing a phone enduring my questions. If so you need a phone than ask for Patrick . I would gladly go back and buy another phone from him.The store was spotless. There was no pressure to buy. They dont mind explaining stuff that comes natural to techies which Im not. Ask for Patrick as he really made an effort today and I walked out educated and happy.
My experience was phenomenal. I came in a with a broken phone and needed a new one. Mark helped me every step of the way, he showed me multiple phones and thoroughly explained their capabilities and we found one that suited my needs. I now have the Galaxy Note 9 and I couldnt be happier with it. The process was quick and painless, I will definitely be returning to that location to work with Mark in the future.
I will not be a returning customer. I needed a new case for my phone (after my car accident broke it) and Im glad to have a new one. The problem was they seemed more concerned on trying to sell us a tablet when my bill for my phones and electronics are already at 500 a month. Thanks for the 10% discount (sarcasm) and being a Verizon customer for 15 years. This is why I dont work with corporate anymore and have the individual owners to work with. Your customer service was awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello. I would like to see that the VP of customer relations receives this. On Sunday, August 30, 2021 I discovered that my phone was not operating. As a managing broker of a major real estate co in the Chicagoland area, I cannot be without my phone for 3 minutes. I visited the Verizon retail store in Chicago Ridge, Il.60415. Mr. Anthony Hernandez is one of the very best customer care specialists I have ever met. I truly hope that this young man is appreciated, as well recognized for the exemplary service that he provides. Mr. Hernandez, in my opinion, qualifies for not only a raise, also a bonus, and a promotion. Thank you, Anthony!!Sincerely,Danette Foster
It is obvious Anthony really cares about his work because it reflects in his job performance! He helped me reset some of my passwords without hesitation, however I am sure you know his great contribution to the great customer service at this location! 10/10
Casey was very knowledgeable and help me save plenty of money! He also has a great customer service personality. He goes above and beyond for his customers. Just an overall awesome guy!!
I have had a wonderful experience dealing with Muntaha at Verizon Chicago Ridge Mall this s is my 2nd time dealing with him, he was so patient and understanding I highly recommend Verizon and especially Muntaha just make an appointment first to save the waiting time
My experience here was not very good let me explain I walked into what, I thought was a certified Verizon store and explained that my phone Samsung Galaxy 8+ kept overheating on me and was losing its charge, I replaced the cord and purchased another one with the same problem, I had left it charged up overnight and it was dead the next morning so I would have the phone charging in front of a fan or air conditioning in the vehicle.The representative noticed it was hot from the time I walked out of my vehicle through an air conditioning mall to the store.He explained that it was one of 2 things the battery or motherboard but after my complete testimony on the series of issues experienced with the phone he stated that it was my motherboard and that the phone had to be replaced, I explained to him that I had insurance on my phone, he asked me for my phone number and informed me that, I had to pay a $200 deductible and that the phone was going to be refurbished.Needless to say I explained that it was asinine to pay $200 for a refurbished cellphone in that this will be my 3rd phone because in 11 months of purchasing this phone, I had the same issue but they sent me a new phone; furthermore just last year my sim card was replaced and in Nov or Dec of 2018 my sim card was replaced, so based upon his misinformation, I purchased a Motorola phone reluctantly because I needed a phone he seemed genuinely sincere.This is where the manure comes into play!I was charged $1000 for the phone but had to pay $35 for set up and was not pleased by this so, I called Verizon customer service and spoke to Desiree in Arizona for about an hour and 12 minutes and learned that the information, I received was not true and she was not familiar with their policies or fees because I was not at a corporate Verizon store and she apologized for experiences asked me for their address and zipcode.Furthermore, she stated had I called them a corporate store of Verizon, I would not have been charged for a set up fee.Because it was after hours she made detailed notes of my experiences so that the next tech could assist me getting another phone.The following morning, spoke to a Verizon tech Lyzete in corporate in California she and Desiree were lifesavers because I was contemplating trying to find a competitor of Verizon to try, I was on the phone with her for over an hour.She informed me that my phone was under warranty and is definitely insured she made a series of notes in the system so that, I didnt have to rehash all of the above, she scheduled me for a 1pm appointment in Evergreen they replaced the sim card from my Samsung phone and reactivated it deactivating the Motorola.The Evergreen corporate store ordered me another phone and all corporate reps advised me to stick with corporate Verizon in transactions involving my cellphone.It is most unfortunate in these Pandemic times some people are using these circumstances to take advantage or induce customers to act in manners they may not have to act because of the very type of people who are using their own positions for an unfair advantage.
I the most amazing experience at the Verizon wireless store. My family was helped with every problem we had. Everyone was so helpful and patient. Also the prices and discounts we received was pleasing to me. I saved so much money this time around. Thank you Verizon store in Chicago ridge mall in Illinois !
Casey was able to save me money on my plan after 16years of service. He was very friendly and helped me with everything I needed. The customer service here was fabulous. I recommend coming here for all your verizon service needs.
Very professional and so helpful for someone who isnt that tech savvy. Victor was absolutely wonderful to deal with and couldnt ask for anyone better to have dealt with
BE CAREFUL WITH THIS STORE, NOT A REAL VERIZON! CROOKS WORK HERE!!! Especially with a man named ANDREW MARTINEZ!! He tricked me to the fullest! He sold me the phone through financing and said that the phone will be unlocked after 30 days, but this turned out to be wrong, I have to wait 60 days.And the second thing he said that the monthly payment with all taxes will be 163$, but in fact they are now charging me 174$ per month.Than the third he said that I will have unlimited Internet, but now my Internet speed is so slow with such a big payment. And the last funny thing is that Andrew brazenly denies everything he said.It is clear that there is a sale agreement, but the seller’s words and the agreement must match! Otherwise, it will be considered fraud.
Walked in store needing to get a new phone, Rep Todd started working with me immediately. Walked me through everything without over selling. Just a comfortable upgrade. Even finished the process while I walked around the mall. Excellent service all around!
I experienced with Cristian sales representative was awesome. He provided me and my daughter with everything that we needed and more. I been Verizon for 4yrs and everytime i need help or an upgrade, i return to this location everytime. Theyre very helpful and get customer service....
Very disappointed at this location. Went in a few months ago to upgrade my phone. It felt like the first person I talked to spent more time trying to sell the phone they thought I should have than helping me complete the purchase I wanted to complete. Coming from a technology background I know my stuff and they clearly are told to or payed more to push these phones. Not once did they discuss that these phones did not qualify for the promotions I wanted to use and would significantly increase my bill. Do not let these people bully you. They are sales people looking to make money. Only person I could recommend if she still works there is Shannon. The one time I went in and her help us she was very helpful providing information without feeling like she was shoving a sales down our throats.
Abe is a very good sales man, he answered all of my questions. He is very patient especially considering I’m tech challenged. He is very knowledgeable about the products he sales and you can see he clearly has a passion for his job. I would recommend anyone wanting to get a new phone at Verizon in Chicago ridge to see Abe.
Ask for Jay, he really knows how to take care of a customer. Walked in with a bad phone and tried to do the insurance claim but the insurance company was giving me a hard time and not giving me the proper fix I needed. Jay took care of the problem to the best of his abilities and I left a happy camper.
Ashley was very nice and professional. She resolved my issue with my current phone and upgraded me to a better device to fit my current needs. I would recommend her to anyone!
Terrible customer service, they will gladly sell you a new phone, but if something goes wrong with that new phone nobody wants to deal with you. Bought myself a pixel 3 about a month ago, turned out defective, came in well before their 14 day return period, and after a lot of calling and traveling to the store it turns out it was never ordered. Now that the return period is over, Im stuck with a defective device and my only other option is to go through their Tech Coach system which gets me a refurbished phone. When I payed for the phone I expect a new phone, not a phone that was returned for whatever reason and cleaned up to look like new. Even after going through the GM, I now have the choice of keeping this defective phone or buying myself a pixel 4. Do yourself a favor and deal with a different store, because Im sure this authorized dealer does not represent Verizons customer service reputation.
The worst experience ever in my life… they tell you something.. then when it comes time to pay your bill it’s completely different from the actually the right bill
Just wanted to take the time to share my experience at the Chicago ridge location at Verizon . Dino was able to take the time to make my account so comfortable for me to afford the monthly payments . He was the sales person that took the time to help meHook up my devices . Explained every step of the way what was going to happen with my account . So glad I got Dino for my sales person . Getting ready to have my family switch over to Verizon and get new phonesSee you soon Dino.Great location and friendly
Patrick assisted me with the purchase of a new iPad on 12/31. The process was simple and smooth. He explained all the details excellently. I was very pleased with the overall experience!
This team is the cream of the crop when it comes to the definition of the word professional. Engaging, kind and respectful, I appreciated their willingness to work together. My go to guy is Abe. Constantly thinking of ways to save me $$ AND optimize my time. Hes a multi_tasker and has endless patience and a warm welcome at the end of the day. Go and see him before you make your next purchase. Verizon, this store should be recognized. Abe should get a raise. Best service Ive received in nearly 20 years Ive been with you. Customer value is everything.#Time4abonus
Jesse Was a tremendous help not only solved our problem! He also set up our phone. We would defiantly come back to him in the future! Denise was a nice guy too.
Rico assisted me explicitly and expertly. He is an awesome Verizon Wireless sales person. He took the time and patience to deal with the problem I had with my phone. I rate him more than five stars. Thank you, Rico.
Angel was one of the most knowledgeable and kindest representatives I’ve ever met!
Rico was a big help transitioning from Tmobile to Verizon. He answered all of my questions and til this day is still a great help if I have any concerns. Great customer service. Will be back again when I need to open up more lines but will go to Rico ONLY. Highly recommended
Casey was down right awful. I couldn’t believe the way I was treated. He needs a lesson in costumer service. The worst “professional” I have ever dealt with. His skills are more suited for a janitor at the local McDonald’s. Head to the Verizon by Corner Bakery, those guys know how to treat people!
Jimmy is the worst! This entire store is awful. They lied and got caught! Do yourself a favor. Head to a real Verizon! Casey was equally as awful. They all need to go back to school and learn how to handle themselves professionally
I had really very bad experience with this store.The guy there just want to make sales without even thinking about the customer needs.He told me to switch from T mobile and get $400 gift card and after I switched he called me and told me that I am not eligible for the gift card.Second of all, he told me that I Verizons operate on any of I phone 6 unlocked and above and I have phone 7 and my phone did not work with Verizon after I switched even I bought my phone from Apple Store unlocked and this cost me to buy new Verizon phone.I stayed with no service for four days and every day working hard to solve the issue.Then, he told me that if you order phone with us it will take two days for delivery and the phone it take seven days and he told me because of the delay that he will wave the fee for me and after I received my phone I asked him to wave the fee and he said that he doesnt charge any fee to wave. Also, after he activated my new phone he activated with a different number and this caused me to be without service again until I drove back to the store to fix the issue and retrieved my number.I never faced a terrible experience with carrier company the same as this
Marcos did an excellent job taking care of me! Perfect service couldn’t have asked for anything better. Will definitely be recommending people thanks to him!
Casey must have thought that because I was women.. and from a foreign country.. I would be easy to upsell. It didnt work out for him and he continued a poor attitude through out our conversation! I left without purchasing the iPhone I was going to purchase for my son.
The agent was very helpful. Unfortunately Verizon itself was not. I had to go in to get help because calling was a waste of time!!
Julie was an excellent very friendly representative. She made my transitions between new phones very smooth. I highly recommend her!
Cristian was very helpful and funny. He gave us the best deals and helped with anything we asked. Cristian should get a promotion. He’s the best. Momo is also the best. He should be the manager because his laugh is very inviting.
The staff was EXTREMELY helpful and courteous. They went way beyond the expected service.their time and personal involvement helped me very much. My wife and I will recommend this store to all our family and friends. Well done and thanks to everyone!
Cindy was the best representative I’ve ever met! She helped us out with everything we did and even saved us money. The other reps were great too
Nate was awesome and soooo helpful ask for him
Jimmy, Abe and Casey were three of the worst team members I have encountered! All of them claimed to be the manager...nobody would get their story straight as to why I was lied to about a free phone! I was as polite as I could possibly be, but after a persons intelligence is continuously insulted it gets old! I will l be filing complaints with the BBB and cooperate!
Today was one of the best experiences ever experienced. Ryan came up to us right away and helped us immediately. He listened to our needs and made everything possible plus more. Ask for Ryan at the Chicago ridge location for your phone needs!
The entire store is full of shady sales people. They push these garbage phones on you so they can make more off their sales. Their owner is a disgrace who pushes these practices. He must brainwash the screw you attitude to his sales people. Awful location. Julia was hands down one of the worst sales girls ever!
I went there with an issue because I wanted to change phones. There was a trainer who came from Florida who walked me through the process. She then accepted my other phone that I received from Verizon Corporate Office, which she indicated would be returned to them. Here we are two weeks later and I am receiving calls from Corporate looking for the phone. I called the store and not one account manager or store manager is available. So where is the phone and why is there no one there who can handle an issue such as this. I will not be using this store anymore!
Had a great time Sebastian was awesome help me out immensely will recommend him to my friends
Scam Artists at its finest! They are not a real Verizon store, therefor, they dont hold themselves to the Verizon standard! Ask for the manager, hes a real prize! Google search a real store, save yourself some time, and some aggravation. My bill was corrected at another store, and we all had a good laugh about the owner of this store!
Visited the store over the weekend to sign up for a new phone contract... sales men were pushy and tried to talk me into things I didn’t want. I caught them in a lie and walked out instantly. They were rude and told me they didn’t need my business! Verizon is a good company, this is just a bad store with horrible sales people.
Verizon agent was very friendly as she assisted me with concerns of possible issue with phone. Advised me of possible offers to reduce monthly payment costsI have been going to location for 20 years and havent been disappointed yet
Kelly Perrin and Sebastian Orozco were outstandingly helpful. It was an awesome and amazing experience.5 star for Verizon
I had came in for a new phone to update it. Ruben who was my sales rep for today, did amazing job on getting me a new phone and recommening different type and promos for the g7 thinQ. What I actually like is coming up to us and shaking our hand. Thank you Ruben for your services
I was just in to get help updating some features on my phone and was helped by Erik Walters. He was extremely helpful and went over and beyond what was needed to be done, giving him 5 stars isnt enough credit, he should be 10 stars for his patience and helpfulness, thank you again Erik!
Walked in yesterday to inquire about a phone. The salesman walked up to me and asked in a very snotty way what could he help me with.i asked how much was a phone and he replied quickly over one thousand dollars. Now I know this phone has gone down in price why didnt he offer a payment plan? But i asked no more info cause from his tone he sounded like i was a peasant and was bothering him.
Great service by Justin, Saul, and Abe! They helped me with everything I needed. They made everything so easy and painless. Definitely recommend seeing them for great customer service.
Megan and Anthony were great customer representatives they were patient nice, explained everything that was going on and got me everything I came in the store for!!! And they did it with a smile and friendly personalities the entire time ❤️
Moe was the employee whom attended me for an upgrade on my cell phone. Excellent service!!!
Brian and Anthony were extremely patient and helpful with my phone. They were able to fix my problem efficiently and effectively. Amazing customer service!
Zero stars if I could. If came in for a quote and ended up getting billed to my house 400 bucks, no service, no phone, nothing for 400 bucks. Was taken back and forth over 8 times between the store and customer service for 4 months because, they couldnt find an account that didnt exist, and they fixed it, until I received the same bill. At the end and it was finally fixed, they want me to pay the taxes of 23 dollars. So is this what this company does ? Ripping off people ?
Soldie and Patrick were fantastic with their service. They made sure I was taken care of every step of the way. Great job Guys and Gal!!!
Best customer service! So friendly! Victor Martinez helped us purchase 2 new phones, I appreciate it victor!!
I would have given no stars if that was an option. The sales people are absolutely awful and will lie to you any chance they get. Derrick has to be one of the most unpleasant people I’ve have ever dearth it. He thinks he is above basic human decency... especially towards people of color. Save yourself a headache and find another store!
These guys aren’t even the real Verizon. They are an authorized store that taxes on its product in order to pay the real Verizon its financial dues. This kid told me Verizon was the best but he didn’t tell me how much they overcharge and finesse when it comes to the data usages..... should’ve known better than to trust a phone company in ridge
I went into the store to add a line to my account and purchase a phone. Nate was extremely helpful and knowledgeable. He answered all of my questions and then some. With it being the Holiday shopping season, he was patient and attentive.
I went into the Chicago Ridge mall Verizon for assistance with transferring my info from damaged phone to my new Asurion insured NEW replacement phone. David Brodeak greated me and informed me he can handle the task. David took the time explaining everything everything and transferred all my contacts, photos and EVEN TEXT MESSAGES. David made it look so easy . Verizon Chicago Ridge has a great crew of employees. They earned my business. John W of Palos hills, IL
Nate was AWESOME! Upgraded 2 phones, he set them both up & gave us tutorials. Definitely would work with him again.
Great customer service every time I visit this location the whole staff is friendly and helpful.
Justin @ Chicago Ridge Verizon was absolutely great!! Helped us out and was very friendly. Would recommend going to him!! Great job.
Discriminate if you are black they dont help much like they help others .I went for undergradMy note 9. To get Note 20 ultra. They told. MeWait out. When someone. Out you come in i said ok couple customers out. I. Am still outside waiting. Its cold out. After 30 minutes I left.Please stop Discriminate. Help your customers equally. Without Discriminate. I will never come back to this store. My money i can anywhere I want.
Ryan Steinberg helped me through the process of upgrading my phone and also has checked in to make sure I understand everything. He was a very helpful young man and I appreciated all of his help.
I have been a costumer of Verizon for many years and I have never seen such a disorganized store. I was disappointed with that fact that I was treated like just a number and I was disgusted that I couldn’t ask questions without bothering Casey. He was awful.
Ive had a great experience working with Lucas,he went above and beyond to transfer all my files to my new device, also he save on my data plan.
Omee and Casey were very helpful and very patient! Helped me get into my email after I thought it was impossible to get into. Great Gentleman didnt rush me at all.
Patrick Barajas is one of the coldest, compassionate people Ive spoken to. He was very knowledgeable and I came back specifically to hear his advice. He is awesome.
She was so nice and honest about the services and plans. She was a great help to me as a first time phone plan purchaser. Would request her services again!
One of the worst Verizon stores in the area. Very high pressure sales. All of the sales people are gathered in a corner laughing, avoiding their customers. When they do realize you are in there, it’s fake smiles and bs, hoping they can talk you into something. Try the Oaklawn location, they were great!
Leaving Chicago Ridge Mall (Verizon) With the biggest smile on my face I am soooo happy with my new iPhone. Johnathan was excellent, his customer service skills on a scale of 1-10 I give him an 11 I appreciate you guys thanks.
Jimmy the sales rep is a liar he says the phones will be free and end up not being free they charge you.... also says he will lower your bill drastically if you go with there “promo” phone they don’t... now promo phone doesn’t turn on after one month, so go talk to manager Casey basically just pawned me to owner of store who calls me a liar great business STAY AWAY
DINO was extremely helpful with information about the new phone and warned of the danger of trying to use the old phone. He set up the new Samsung 8 phone with instructions of its use. We appreciate the attention of listening the owner who is autistic.
THIS IS NOT A REAL VERIZON! THIS IS NOT A REAL VERIZON! They do not hold themselves to Verizon standards. They are a bunch of pushy sales people. If you have an issue with them they laugh at you and encourage you to call some phone number because they dont want to deal with you. STAY AWAY
Bri, was excellent at her job. She was very knowledgeable on Verizon products.
Ashley was very professional and helped me solve the problem of my current device! I would recommend her to anyone I know. Excellent customer service!
Grant was amazing! He saved EVERYTHING on my phone which I didnt think was possible considering it had no screen! He was very thorough and went through everything! Thanks!!
I only go to the Chicago Ridge Verizon location just because of the thorough and helpful service of everyone there. They get you seated with then as soon as you walk in, the staff is always professional and I personally always leave more than satisfied.
Casey was extremely wonderful to deal with, he has an amazing personality and a great salesman. I would definitely recommend him
Bri and John very knowledgeable, very polite and not nice people. Enjoyed my shopping with them.
The young men were great had patience 🙏🏾and Mo, explained things to me very nice places and people
As always, service was fantastic! I have a business account with many devices and they do an excellent job at meeting all of our needs.
Estephany helped and provided a lot of information on the process of switching to Verizon. Switched to two lines on 2/16/19 and her and her whole team made us feel welcomed.
I really enjoyed Samantha and Jose customer service! We bought a new apple and z3 phones today! You guys were awesome.!
Extremely corruptionI had been trying to fix my plan for almost one year right now . I waste almost 18 hours of my life talking with the customer service and every time they promised to get back to me and they never . You Gotta be very very careful when you buy any products from them , I bought a phone to get the other one for free and until now I’m being for the second one as a full price .The people who work there they don’t know nothing
Ashley and Casey helped validate my discount and keeps me updated with my promotions. They are wonderful and are an asset to Cellular Sales company.
Came into the store because my phone stopped working. Omee found the phone that best fitted my needs and upgraded me to it. Great interaction and great team there!
The sells rep BriWas very nice and did a fantastic job of explaining all the deals and promos to make sure i got the phone that best suited me
Great store. I was able use my business discount to get a screen protector and Casey was able to apply it to the phone for me. Awesome experience!!
Casey was a great help. He guided me through my new phone and patiently worked with me to download all my old info.
Nate was wonderful. Excellent customer service and personality. He has great socks and tie too:-)
I came into the Verizon store at the Chicago Ridge mall for a phone upgrade. Todd was great in his assistance to me and made the process painless!
I love coming to this location! Sebastian and John took their time to explain that I was able to upgrade and change my plan to unlimited! Ask for Sebastian or John!
Andrew was awesome on explaining any information I asked on regards to my plan and any others questions asked. He definitely is an asset to Verizon.
Ahmad & Casey, great guys to work with. Help me set up my new phone and get me back up and running around! Couldnt be happier with these 2 guys!
Upgraded my phone and Ryan took extra time to explain everything to me. GREAT customer service. He even called me to see if was having any problems.
Chris Phillips was very patient and helpfull. I recommend you see him for any of your Verizon needs
Jose was excellent. He was extremely patience and very knowledgeable. He maximized all available discount.
This 25-27 year old dude that looks like a 17 year old kid on a bulk basically finessed me with this crooked company that overcharges on data usage. Going back to at and t. No wonder this weak company never answers its phone calls.And no wonder they are fine with no contracts now. They just care mostly about selling phones.
I am particular about service agents. I know that if I have a chance to speak with Dave Eger I will leave with my questions answered. This particular store is a favorite. I travel to Indy frequently and know all of the stores where I can find him. This is one of those stores.
Sebastian was very very professional very helpful and knowable! He made my day excellent and my he made my purchase go smooth!
Absolutely amazing service. Took their time with me and made me feel comfortable and welcome. Sebastian done everything to help me out!
Peter Roto was the best representative I’ve ever worked with! Go see him for anything you need!
Salespeople are nice and knowledgeable, but not being a corporate store, we were charged for something they use to do as a courtesy.
Nick and Dennis were the most helpful guys. They fixed my phone in no time flat and couldnt have been nicer.
Ryan helped me switch from my old iPhone to the Google pixel XL phone and Ill so happy that he was the one to help me switch and set up my new phone! Thank you Ryan!!
Gave me an hard time about just buying a replacement simple card after my phone had just gotten stolen, on Sept 2nd, the store on 87th close by the DanRyan!!!!!
Abe was a great representative he is very knowledgeable about the product. Any questions I had he answered them. Keep up the good work
This location is the best! Brian did everything he can to make sure my switch from Sprint to Verizon was smooth!
Casey help set up my new phone and is a great representative for Verizon. We will be back!
Outstanding customer service! Jonathan Garcia is amazing. Patient, understanding very helpful! A++++
AMAZING!!!!! INCREDIBLY HELPFUL AND PATIENT. I FEEL BLESSED THAT HE WAS THE SALESMAN THAT WAS AVAILABLE TO SET OUR PHONES UP. HIRE MORE LIKE HIM!! HES THE BEST. 😊😊
Marco was very polite and explained how the switch from my old phone to new G7 power would work!
Patrick was EXCEPTIONALLY helpful with new phones and data transfer and education for a couple of 60-plus technologically challenged people.
Christian did an amazing job. Fast service and great customer service skills. Highly recommended!
Casey provided great and quick customer service. Will definitely come back for my next Verizon purchase.
Ruben was a very professional knowledgeable part of the team. I would definitely come back because of his service.
Very welcoming staff, came in to ask a few questions and the staff member was knowledgeable and was able to answer every question I had; very friendly too. Looking forward to my next visit.
Casey was able to help me figure out my passwords and select the best device for me. Great work!
I walked in to close to closing time. Nobody was willing to help me... and when a sales man did approach me he informed me they were closing soon. According to their hours, they were not closing for another half hour. I guess he had better things to do!
Todd was fabulous helped us upgrade, transfer and teach us all the new features!
The only reason this store gets good reviews is because they send gift cards for good reviews. Honest review... they suck. Typical sales men... dirty store. Beware
Nate is the best sales person you have at this store. I bought two phones from him and will come back.
Had a great experience at my Verizon store with Shane,took care of everything I needed,and he answered all our questions.
Todd was very courteous. Todd was able to explain everything to me so I can understand my phone better .
Sebastian did a phenomenal job on getting me my new v40! This location is the best!
Went into the Chicago ridge Verizon to get some info about the google pixel and Ryan Steinberg was extremely helpful in making my choice. This is my go to place now!
Joe is the man, was able to give me a great plan, and was able to answer all my questions in great detail!! Verizon customer for life!!!
Jonathon was a really big help for helping me with getting my phone.If you need any help with your phone you should come here.
Ashley and Casey helped me select the right device for my needs and were professional and knowledgeable.
Julia was great, she wasnt pushy and quickly finished transferring all my information into my new phone. Thank you
Sebastian was outstanding for pushing the right buttons on fixing my phone and making sure everything is good!
Service with Sebastian was amazing. He was extremely helpful and very patient. ❤️
Casey was very helpful in the acquisition of my new phone. Top notch service.
I got a perfect service from Julia. The entire staff was great and helpful. Thank you Julia!
This store is the best! Sebastian did a great job on explaining everything about the home wireless service!
Jimmy and the whole crew was very helpful with questions I had on my bill. Wonderful service
Terrible service, rude representatives, messy store. Overall disappointing. They couldn’t even figure out how to ring up a simple car charger.
We had a great experience with Ahmad as helped get our phone reset! Thanks again!
This store made my experience with Verizon a whole lot better! Sebastian is the guy to go to!
I was lied to several times about how much my bill would be after I purchased a phone. The supposed owner himself scammed me out of my money. Stay away
I want there last week and a guy named jimmy helped me out to find the best phone and plan thank u very much jimmy u the best I appreciate your help and like I said I will recommend Verizon to my family ty
A very good job done by Greg and Sebastian,along with the rest of the Verizon staff.
Casey help me so much the best help i ever got from Verizon he is a awesome guy i recommend shopping with casey if u come to Verizon
Casey did a wonderful job in the store. Also told me about addination add ins. Very saficty.
Jimmy, abe and nate was very helpful setting up my phone and making sure all my question was answered before I felt the store. Thank you verizon
Sebastian was very helpful and knowledgeable. Appreciate his help with converting to a new phone.
Ask for Sebastian!! He will make sure to walk you through every little thing you need to know! I had a wonderful experience!!
I had a wonderful experience with Shane! He addressed all of my concerns in a timely and professional manner!
Megan was a great Help verry professional will be seing her soon ☆☆☆☆☆
Sebastian did an excellent job on providing great knowledge on explaining my bill!
Sebastian was awesome. Very helpful and saved me money. Went above and beyond
Very knowledgeable and kind! Also very patient and answered all of our questions. Highly recommend Sebastian!
Todd was very helpful he helped me save a lot of money and is very friendly I appreciate it all this effort.
Julia, she did an excellent job, highly recommend this place! Location is friendly staffed
The Verizon store at Chicago ridge mall is amazing if you want the best ask for Jay and or the bestest samantha you will be more than happy
Jose was extremely helpful and we out of his way to be sure I was satisfied with the service!
Terry is awesome! Any verizon questions you have or phones you need...go see Terry!!
Best looking store around. Staff friendly and helpful. Always have what I need and answer all my questions. Great staff
Anthony did a wonderful job, I was very comfortable with him.
Chicago Ridge Location is the best out of this area! Great staff member Sebastian helped with me everything problem I had.
Sebastian best employee helped well everyone been sold I give him 10 stars
Amazing service...i finally got a new phone after 10 years
This is the best Verizon store in the area! Ask for sebastian! He goes above and beyond for his customers!
Ashley was very great and helped me with my needs . Definitely recommend to othrs
Travis was very helpful and easy to talk to. Awesome Rep!
Total reviews rating 4.4
199 Reviews for Verizon Authorized Retailer - Cellular Sales 2023:
Review №1
2022-03-16Victor was well trained and took us step by step on how to upgrade and save money at the same time. He also followed up with us if he had any concerns days afterwards. We spent over three hours with him and he was patient. I would recommend another visit at this location again.
Review №2
2022-03-27Victor and Gustavo great customer service, very patient , professional I have no complaints what so ever. Came in just to look at new inventory and end up upgrading my phone absolutely no confusion . I recommend victor and Gustavo for sure. Great store associates very informative all around I have no complaints!
Review №3
2022-03-23Came in to the store because I was having issues with my phone. and I had a million questions. Christopher was so patient and took his time with me. Happy I came in today. Christopher was absolutely amazing!!!
Review №4
2022-01-25Victor was amazing!!! I was very happy with my service there. He has great customer care skills and I am very satisfied. He helped me switch from TMOBILE to Verizon with no problem. If you’re in ask for Victor!!! Won’t be disappointed!
Review №5
2021-11-10Went in to have an issue involving a damaged phone resolved and the associate who helped me was Daniel Luna. He was fantastic. Super patient, helpful, and informative. Took the time to make sure I left happy. Was considering switching networks, but Mr Lunas help steered me back.
Review №6
2021-10-24Absolutely the worst customer service in store and over the phone. Switched from T-Mobile a month ago and have had nothing but problems. Orders on my account vanish with no explanation. Waiting for phones for months. They screw up and don’t even apologize. I had more issues in 30 days than Iv had with T-Mobile over 10 years. Stay clear of this horrible company. The best part is when they tell me I’m wrong, they call CORE and CORE tells them I’m correct. They can’t admit when they are wrong and don’t apologize for any inconvenience they have caused. Wasted nothing but time and money with these people.
Review №7
2021-12-26Amazing experience. Eric was a huge help and made my phone transfer go smoothly. Will come back to this Verizon just because he was an outstanding employee.
Review №8
2022-01-31Daniel was such an honest true person who understood whats needed and did it perfectly and effectivelyI thank you Daniel for the great service and lucky is Verizon
Review №9
2021-06-24Victor went above and beyond to assist us in multiple cell phone and accessory purchases and plan updates. He not only assisted us on the purchase but, was available to answer multiple follow up questions that we had and helped us when we needed to work with customer service for adjustments that were not received. He has great customer service skills, is highly professional, and has continuously impressed us with the great service he provides, which has kept us loyal Verizon customers. Thank you Victor for such a great experience. We hope to be able to continue to work with you in the future and you will be highly recommended to others along with Verizon by us.
Review №10
2022-03-13Ive learned my lesson. Everybody was very friendly but clueless. Every visit resulted in them calling customer service... I could have done that at home. Waste of time.