Urgent Passport Services, Inc. in Chicago
Site: https://www.urgentpassport.com/
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:Closed
- Sunday:Closed
I cannot tell you how wonderful Urgent Passport Services was to work with! Ben spoke with me on the phone and walked me through every step to ensure I had everything done correctly. They helped make a last minute trip possible!! They are professional, kind and courteous. I highly recommend their services!!
In my employment as an executive assistant at a technologies firm I have used various expediting services and have found Urgent Passport to be the most timely and efficient. Melissa, in customer care, walked me through the application process, answering all of my questions thoroughly and was patient and polite when I called back with some follow up questions. Also, my passport renewal was processed in only 4 days, a day less than the 5-7 day processing time I requested. Urgent Passport received my forms on a Monday and by the following Friday morning the renewed passport was already in the mail and on its way back to our firm. My prior experience with other expediting services has lead me to awfulize dealing with them, but Urgent Passport was refreshingly great so I felt I should take the time to give them a thumbs up.
Ben and Melissa were all extremely helpful and easy to deal with. I ended up getting my passport sooner than I expected and they kept me apprised every step of the way. I chose the pickup option and met with Eric who was very friendly and helped answer a few additional questions I had regarding traveling abroad. There are a ton of options out there but you wont find another company with the excellent customer service and phenomenal pricing as you do with Urgent Passport Services!!
The best passport agency in Chicago & spectacular customer service hands down!! Eric & Melissa was awesome assisting me and my partner get our passports in a few days to go out the country! These people are seriously the real deal for great reasonable prices. I’ll refer any of my friends or family here.
I realized two days before I was supposed to be in England that my passport had expired. I called around to a few same day passport services, but Urgent Passport was the only to take my call right away. I spoke with a very helpful representative named Ben. He walked me through the process. Informed me of the realistic options. Took my call whenever I needed an update or had a question. He made a very stressful time into a very positive experience. I was able to get my application in the mail on Monday and get my renewed passport back on Weds AM. In short, I got my passport with enough time to spare to write this review. I was very impressed. Finally, this company is less expensive than others I researched.I offer my highest recommendation!
I realized my passport had expired and I was traveling internationally less than a week away and 4th of July was in that same time frame. I contacted urgent passports because I was nervous about mailing off my passport but Ben eased all my worries and explained the whole process to make sure I felt comfortable.I mailed off my passport and I got it back just as I was told the day before I had to fly out. Urgent passports had the best price and fast service and they even offer a 20% off coupon right on their website. I will gladly send anyone I know that needs a rushed passport their way.
When I learned just a week out from my trip that my passport needed to have 6-9 months lead until its expiration, I was in a crunch and began researching options. A friends brother had recently used Urgent Passport for his and highly recommended them. I do ant to point out that the cost was lower than others I saw, there were more options on number of days...and I definitely felt better to know that someone else had used the service and was happy. Ben and Eric at Urgent Passport were great. Highly recommended!
Realizing that our passport was set to expire soon as we were about to head out of country, we contacted Urgent Passport Services. They are truly top-notch! We received a call from them within minutes of contacting them with specific instructions on what needed to be done to ensure the expeditious processing of our passport. Would highly recommend them!
Wonderful service with great people! I needed passports in 3 days for my 3 daughters. We used the 24 hour service. We got our stuff all done with the passport acceptance agent on Monday and overnighted it Monday night. We were suppose to get it Wednesday morning but there was an issue with the application so it got postponed for the next day. Luckily we were flying through Chicago, so I arranged for a messenger service (Arrow) to deliver them to the airport.Very pleased with everything!I even got a 20% group discount.
Ben saved our vacation! I did not know that you needed at least 90 valid days on your passport after your return date. He took the time to return my call on a weekend and walk me through the process to get expedited renewed passports for my daughters on that Monday. We were able to make an afternoon flight that day to Italy
Absolutely amazing service!!! I frantically noticed my passport was out of date days before my big trip. I called two services that both seemed a bit sketchy and charged more. When I spoke with Ben he calmed my fears, walked me through the process and stayed on the line! He was available throughout the day for phone calls as I had to navigate other agencies. The emails were detailed and clear walkin you through the process. The service was invaluable, as driving myself through LA traffic for multiple trips would have been exhausting. I 100% say CALL BEN to get your passport done!!
I recently had to renew my sons passport, and due to the details of life in general, I needed it to be an expedited service. I received above excellent service from Urgent Passport, and even when we ran into a road-block that was outside of their control, their assistance and advice allowed me to still receive the passport within the original time-frame. I cannot recommend enough the services of Urgent Passport when the emergency of an expedited passport arises. Very professional, very prompt, very communicative with their clientele, and very efficient. Thank you.
I can honestly say I was extremely and I mean EXTREMELY impressed with their service. They literally left me with my jaw-dropped on how fast they processed my passport application. I had submitted my 6 day processing order on Tuesday evening of April 5, 2016 (expecting to hear from them the following Wednesday, April 13). Literally yesterday, April 6th, I received a call from Ben informing me that my passport was ready for pick up!! I MEAN HOLY GUACAMOLE! Absolutely incredible. If you get anything out of reading the reviews, it should be that URGENT PASSPORT SERVICES is the place to expedite your US passport! I promised Ben a review and here it is! Great job!
I never write reviews but this company deserves one. Highly recommend this place if you’re in a crunch for getting your passport. I lost mine only 5 days before leaving on a trip and was skeptical that all these websites were sketchy/scams. Eric was so helpful and friendly and made the situation so much less stressful for me. He also mentioned that if I found my passport that day, he would completely refund me. I’m from the Chicago area so we met and he assured me that he would have it ready the next day and he did with no problems. I have now arrived back from my trip and could not be happier with this company! Thank you again!
Expensive but worth every penny. I realized before my honeymoon that I had lost my passport in a move. Had a new one 4 business days later. Highly recommended for anyone in a pinch.
Okay, so I only post reviews when a company goes above and beyond. Urgent Passport Services has the best customer support team. They are quick to respond by phone and e-mail, even on a Sunday. They took care of me perfectly from start to finish. Whether you are in a rush to get your pass port or just dont have time for going to the post office, USE THEM. Thank you guys! You were great.
I was extremely hesitant to use a courier service but I’m so glad I chose urgent passport! I was afraid they may not be legit, their prices were lower than other companies, and I just didn’t see enough reviews. Well long story short I needed my son’s passport in a week and Urgent Passport came through I’m a major way. There were so many hiccups surrounding the reissue of the passport but this company was very easy to communicate with and did everything possible to resolve every issue that arose. They physically walk everything over to the Federal Building! I was thoroughly impressed with their service!!
I just called because I am going to have to travel towards the end of July. I had heard about this company and their professionalism. I was a little apprehensive to use a service like this because you never know if it truly works. I called and got a VM. There was a updated VM, with todays date that had a detail message that explain what the current status is regd getting an expedite passport. This company did not have to do this but it truly shows the caliber of business they are. Thank you for your professionalism and knowledge during theses times.
Amazing service!! The entire process was very clearly explained. Ben answered all of my 1000 questions in a timely manner. We received our passports before the estimated arrival date. 10/10, top notch service.
I realized my passport was expired four days before our trip. I overnighted the required documentation to Urgent Passport Services and picked up my new passport during a layover in Denver. Urgent Passport Services was extremely flexible and reliable. I couldnt have had a better experience for a better price.
Ben at Urgent Passport went above and beyond for us in a very stressful, time sensitive situation! He remained professional and proactive for two days as we worked out the details of getting a new passport made. Highly recommend! Thank you again, Ben!! Everything worked out and our travels were great, and you were a big part of that happening!!
Thanks to Melissas patient guidance at the Chicago office, I sent my expired passport and supporting documentation, photo, and fees off to be processed on Tuesday afternoon and received my new passport today, Friday morning, a day ahead of the three day service turnaround I had expected. Excellent service!Before entrusting my passport and personal information to a courier service, I followed the advice of the Department of State website and did my research. Urgent Passport is a BBB accredited business, has been established for well over a decade, and has an A+ rating with the BBB--not one complaint registered, compared to MANY complaints registered against similar courier services. Plus, all the online reviews from other users were stellar. I decided to use this service, and I am very satisfied. I spoke to owner Ben today to thank him and Melissa, and I offered to write a glowing review of his service. He was very appreciative of my feedback. In this day and age, we must be very careful about who we choose to share our most personal information with. I highly recommend this service. Integrity matters!
Extremely satisfied with Urgent Passport Services, Inc. and Im happily writing this from abroad. Two days ago, my father realized his passport was expired. I submitted my same day passport request at 9pm ish and left them a voicemail asking to help with extremely last minute accomodations. They responded via email at 2am and keep in mind their ours are 8am to 5pm CST. By 7:45am the day before the trip, Urgent Passport Services, Inc. was able to accomodate and accept my application with requested documentation. By 10am I received confirmation that request was submitted to U.S. Department of State. By 3:45 pm, I had my fathers new 10 year passport. This was a successful process that took less than 24hrs! Now, full disclosure - I live in Chicago and I picked up the passport in person so that saved me significant time and less room for 3rd party error.Keep in mind that for Urgent Passport Services, Inc. to perform their services, you have to follow their instructions. Once you fill out the initial and super easy questionnaire, you submit your payment for their services and then they provide you with a detailed list of documents that include 5min video tutorials and links to the corresponding websites in the State Department website. The email lists exactly what they need. They ask you to call them to review the paperwork with you telephonically. Their phone hours are 8am to 5pm EST so in my case, I called them at 7:20 CST and they quickly answered and reviewed the paperwork with me. If you are able to provide them with all they request, your chances of getting the passport within your requested time frame are higher. They were always straightforward with me and said there is no 100% guarantee of success because if the State Department has a glitch, or FedEx has a glitch, then its out of their control. Totally understandable and I appreciated their honestly.Totally recommend them if you find yourself in the situation I found myself.
This should be your ONLY option for expediting your US Passport! Ben and his company went over and above to make sure that my family could leave for our international trip this coming week. Even when disruptions out of their control popped up, they made sure that we would get our passports on time (or sooner!). Awesome Service, Lightning Fast, and Priced Right!
My wife realized less than 2 weeks before flying to India that her passport would expire in 5 months and after checking with the India embassy they do not allow entry if it expires in less than 6 months. Urgent Passport did the expediting of her passport for less than others charge (be sure to use their 20% off code) and it took less than 4 days door to door. Thank you so much as this was very stressful.
Urgent Passport is the place to go for your passport needs. Their customer service team is second to none.. They are not just another 1-800 company. Ben and his team will walk you through the process and are always available to answer your phone calls and they are extremely affordable .. As a private buisness owner myself, it is refreshing to deal with people who do business the right way!! I would recommend Urgent Passport for anyones passport needs!! Thank you Again Ben!!Chris MarianiPrincipalResumes EtcSurf City, NC
Such great service had my passports done early. I purchased the 10 business day service and got it on the 5th business day. Loved them they are extra helpful with all your questions as well. Highly recommend
Very highly recommended. With 4 days processing service, I got my passports in 7 days from the time I mailed them the paperwork.
This is a wonderful expedite company. I received my passport in a fast and stress free manner. I spoke with Ben, who walked me through everything I needed to send in, and I received my passport in less than a week!
I have now used Urgent Passport twice. The process is user friendly and reliable - my passport was renewed and received ahead of schedule both times!
They kept in great contact and were clear about the proceedings. Ben was concise and patient. They even got my passport a day ahead of when expected. Thanks for making my travel plans possible!
Absolutely outstanding service! This is one of the most positive experiences I have had with a company. In all honestly, I found them online and really did not expect much from this company. I was surprised with the honesty and attitude to make things happen on time. I will mention, everything was one time despite a snow storm delaying the application delivery.
They are absolutely wonderful! Didnt have a passport and was offered to go on a trip out of the country in less than two weeks and they had everything done and in my mailbox the day they said they would.
Great service! Received my passport within a few days even with the Government backlog.
THIS IS LEGIT!! I was very hesitant to use an online expedited service but I felt like I had no choice and I read almost all of the reviews they all seemed to check out. And it worked just like they said! I highly recommend this service!!
Best service ever. It was flawless! Got my passport back super fast As promised. Top notch service
Wont agree with any of previous comments.The worst experience Ive ever had!! Promised one-day service turned to be a five-day disaster with no apologies for delay from Mr. Benjamin. Our attempts to speak with somebody else instead of him were unsuccessful as he was the only one picking up the phone. He was extremely rude when not all necessary copies were sent in just because people at the post office were so incompetent. He literally yelled at us every time we were trying to ask him when passport will be delivered.Very impatient, rude and unprofessional person! Plus he took our money for not doing a good job and caused five-day long stress in our lives.Conclusion: if there are other places to get urgent passport, try them , not this one.
Extremely Satisfied with Bens services, he made sure I gathered all my documents and processed my documents super fast, I highly recommend this agency for your rush passport services!!!!AAA+
The folks at the office were very helpful, and my passport was delivered precisely on time, as promised. I have to keep them in mind for the next time, ten years hence!
Everything as promised. Very professional, no hidden $$ I had to upgrade to same day after my initial order, no problem!! Highly recommended! Wanted to add they made it so simple with the instructions because I had NO idea what to do and they made it so simple!!A++
What a great service! Timely, professional, and fantastic to deal with. We were beyond happy with their services!
Excellent service. Ben was always available and reassured me on the process. Seamless process, fast and efficient. Thank you so much!
Can we just walk? in need my passport before july 31,2021
5star serviceexcellent supportthank you so much melisa !!i can breath again , Sweden here i come 🙂
Disrespectful people and inpatient
Total reviews rating 4.8
55 Reviews for Urgent Passport Services, Inc. 2023:
Review №1
2022-03-29These are the folks to go to if you are in a bind, no matter where in the country you are. They turned my entire application around in 3 business days and still got it to me overnight after it was approved despite a bit of a hiccup with the shipping company. I spoke with Michelle throughout the whole process and she is a rare example of genuine attentive and personal customer service. A rare find these days regardless of what youre shopping for, let alone for something as high-stakes as renewing your passport. 5 stars, but Id give them 5,000 if I could!
Review №2
2022-03-20This agency did an excellent job getting me my passport. I was nervous because I never heard of it before, but it worked out very well. I gathered all my documents, verbally confirmed all of them, paid $560 for their services, dropped my documents off at FedEx on 3/9 and received my passport on 3/16. Also, beware that you do still owe the government $225 and then you have to pay FedEx for over night shipping to them which was $60 for me. It could cost nearly $800, but it’s definitely worth it if you are trying to go somewhere to make forever memories.
Review №3
2022-07-23Ben, Michele and Eric helped me get a passport in 3 days. Nuff Said. Read that again. 3 days!!! Highly recommend. Great communication, friendly service. They got it done.
Review №4
2022-07-18Everyone was super helpful and very pleasant to deal with. Went above and beyond to make sure I got everything I needed in order! I got my sons passport quicker than the time quoted! Thank you!! Worth every dime.
Review №5
2022-07-13I really thought that there was no way I could get my passport in such a short period of time. They have their system down to a science. Just follow the steps they clearly lay out for you. We’ll done!!!
Review №6
2022-05-15A real human answered the phone and went over every single detail with me twice. Got my passport in 6 business days. Highly recommend.
Review №7
2021-10-13A great experience with Urgent Passport Services. I called with questions a few times while gathering the required paperwork and Ben was very thorough and helpful. Everything was processed quickly and the passport was received within a few days. Thanks Ben!
Review №8
2021-08-07I would give a 10 star review if I could. Ben and Eric were wonderful to work with and I can never thank them enough. I was kept up-to-date with the most recent information and Ben was so transparent and helpful. Eric put my mind at ease and my passport ended up being done before expected. I will always recommend Urgent Passport Services! There are not enough words to express my gratitude!
Review №9
2021-09-09My experience with Urgent Passport was great and easy going . All I can say is that I am grateful they made it happen. I enjoyed my trip to Mexico !!! Thank you guys for your service , and if anyone is skeptical about the legitimacy. THEY ARE LEGIT!!!!
Review №10
2022-01-27They were fabulous! Answered all my questions and verbally went over all my documentation before I submitted it to make sure everything was correct. They actually answer the phone and respond to emails unlike some of the other services I tried to contact. And I got my passport back even faster than expected.