Appointment required
Yes
Universal Spa Training Academy in Downers Grove
Categories
Location on the map
Downers Grove, DuPage County, Illinois, US
Health and safety
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 630-968-6800
Site: https://spatrainingacademy.edu/
Site: https://spatrainingacademy.edu/
Opening hours
- Monday:9:30AM–10PM
- Tuesday:9:30AM–10PM
- Wednesday:9:30AM–10PM
- Thursday:9:30AM–10PM
- Friday:9:30AM–4:45PM
- Saturday:9:30AM–4:45PM
- Sunday:Closed
Comments (77)
Graduated from the esthetician program here and am so grateful I chose this school!! Ms. Kristina was the best teacher ever!!! If you want a great education Ms. Kristina is so knowledgeable and is producing smart estheticians !!!!
My facial was amazing, also had one for my back the whole process was relaxing and my skin is still glowing made an appointment for a return visit.
Just had my first back facial with Mackenzie M. and I’m sold! What an amazing experience! If you’ve never had one you have no idea what you’re missing out!
Rosanna gives the best microderms! Leaves the skin glowy and smooth! Excited to book lots of services with her!
I called to talk to someone about the program, they were useless…didn’t know how to answer any of my questions, didn’t give me the time of day. I even asked to talk to the Dean and they too just didn’t care to take time out of their day to answer any if my questions.Not a very good first impression, if you don’t have customer service skills and are lacking with actual experience how are you even able to teach?!??In other news, I was however able to find a school, and a Dean who actually showed that they cared about incoming students into their programs.And unfortunately bc I was treated poorly by admissions and the dean at this school it’s unfortunate that I am here having to point out their mistakes online. should something like this happen to other people, just goes to show they are pretty srlf absorbed individuals!
Loved my experience! Everyone was welcoming and professional. My skin feels and looks great. Emily was very sweet and knowledgeable.
The place is clean and smells amazing. Staff and the students are very polite and professional. The service is like those in professional salons but half the price or even less
My esthetician Elena was very knowledgeable, shared information about my skin every step of the way, explained what products were being used on my skin and why and what It was for. It was my first time having a facial and she calmed my nerves by educating me, and preparing me for every step of the way. I am definitely going back and maintaining my skin and requesting Elena! She is amazing! Thank you
I received a gift card from my son right before Covid hit. I finally got to use it…😁🦋Everyone was very nice and helpful. The place is very clean‼️
Sarah did a great job on my facial she gave me great advice for my oily skin she also helped me find the perfect products to use.Elaina Did My Mom facial and she was impressed as well she helped her find a great serum and moisturizer for her skinThey both were awesome we will be returning soon Sarah & Elaina Thanks Ladies
USTA is an absolute gem of the western suburbs. I come here for a facial every 1-2 months, and I have never been disappointed. The students are extremely well-trained and professional and provide incredibly caring and relaxing facials. The prices are so affordable and their customer service is great. I am lucky enough to live a mile away, but if I ever move I will still drive to come here for self-care!
Response from the Owner:Thank you for considering USTA for your education. Although we were unable to enroll you at this time, we encourage you to never give up on your passion for massage therapy. USTA wishes you nothing but the best.Such a terrible response from a terrible owner.If you really care about whats best for me, then you should not have any issue enrolling a passionate and motivated individual into your program, nor judge a students knowledge and dedication by a High School transcript.All I wanted to do is to finally achieve my dream, but you shattered it, and denied me because of my High School transcript that I worked so hard for to earn.This is NOT FAIR! I do not deserve this! THIS NOT NOT FAIR AT ALL!!
UPDATE:Class was combined with another ceu course on the following week. All was rectified thanks to Ms. Angela. I am so grateful to her. Now, I can do my happy dance.ORIGINAL:There was a class scheduled for Art of Brows on April 18th for ceus. The class was cancelled the day before due to the instructor being ill. The class had no fill in instructor for the day so I was informed that the class would be rescheduled or I would be refunded. I have yet to hear from anyone. I attempted to reach out to them and no response. Time was requested off work for this class only to be notified less than 24 hours before that it was not going to happen. My time was wasted when I couldve chosen another school to attend a class or even had gone to work. I lost out on time and money. Receiving ceus is of extreme importance to renew licensure and this school is treating it as if its no big deal ant that our time is expendable. I am extremely upset regarding this situation. This is highly unprofessional and unacceptable treatment from an establishment who claims to be, one of the best.
Wow- Is what I have to say about how amazing the experience is here! You would have no idea you’re at a Training Academy- The staff is amazingly professional and sweet. Seriously had the best and most relaxing facial of my life and it was an amazing deal! Thank you Kristin for hooking me up with the fabulous samples- I’m loving this line of skin care already! Will be back regularly!
My back facial with Kayla O’Connell was amazing! She made me feel super comfortable, and took her time. I’ve been struggling with back acne for a little while now and it helped tremendously! I will be back for more at least once a month ☺️
I have been going to universal spa for several years. The students are friendly and professional. They always are improving the spa experience for their clients... I received the most amazing relaxing facial from a new student Karina G. I felt like I was at a high end 200 dollar facial spa!!! I will definitely be requesting her again... hopefully she will be their for awhile... thank you again ☺️
Have been going here for years and I have been happy 90% of the time. This is a school so everything is not always perfect and sometimes with waxing it takes longer so keep that in mind when you go. I love the massages and would have one every week if I could. You need to give the student feedback because that is how they get better. Like more pressure - tell them - they will increase the pressure. It is simple but it works. I have had facials, salt glow thing (not recommended) waxing and plenty of massages. It is really great time.
The scheduling process was easy. The staff was warm and friendly. EMILY has a great touch and is the consummate professional. AND my skin felt fabulous!
I went here for the aesthetician program and I can go on and on about how amazing this place is. The school itself is gorgeous and has a true “spa” feeling the moment you walk in. I felt I was set up for success from the moment I started, to even after I graduated.I was certified in 3 different skincare company lines, and certified in medical aesthetics while training here. No other school in the area offers this to my knowledge. These certifications look great on my resume and I would say definitely helped me land a job.Speaking of resumes, after I had graduated and passed my state board, administration was so helpful in editing my resumes and cover letters to help me present myself and land a dream job!The owners care about their school, too. They come check in and make updates as needed which I think is very important. They take pride in their school, as they should. They care about education and about each student. They want you to succeed and live your dreams. Thank you to everyone at USTA.
Very professional the instructor and students make you feel very relaxed and my therapist hit every spot that I asked her to work on . I actually feel asleep because it was feeling soo wonderful. Thank you I will be back!!!
Beautiful spa environment with great services by students. Ive had two facials and am going for my third today. Excellent prices; especially good deals at the end of the month when specials are posted. My students have been professional, pleasant and have done a darn good job. Very relaxing. I look forward to my monthly visits.
It was an amazing experience. My 1st facial ever and Alexis made me feel so comfortable explaining each product and completely relaxed me, something that is unbelievably hard to do...
This was the worst waxing experience I EVER had. Do NOT go here to get any waxing service. My eyebrows, in between my eyebrows, and especially my upper lip are horribly burned. Not to mention, she tried to tell me how I should shape my own eyebrows and that I would need to draw them in afterwards. I had to convince her for a solid minute to just do them the way I like. She was messy and didnt even notice she left a huge patch of hair in the middle of my upper lip which is where she burned me ironically. I should have never come here. Im so upset and I called to leave a message about this so hopefully they answer but Ill have to cancel the date I have because my skin is ruined.
They do a great job here. My masseuse communicated everything she was doing and even gave me some exercises to do independently. Great value
Loooooove it!!!!! I needed a facial so bad you guys! SOOOO bad! I had not gone to get a facial in years!!! I finally decided to try this place out and am soooo glad I did!!! I got a facial with Mari R. and let me tell you... she was amazing!!!! She has the most gentle hands when working on your face yet the awesome strong hands I love when it came to massaging my arms and upper chest/neck area. I started falling asleep and that’s when I knew I found my favorite place and favorite esthetician! Let me start off by telling you about the location! Do you like clean? Who doesn’t?! This place is sooo clean, so cute and it smells amazing!!! I walked in and it smelled like comfort! So relaxing and welcoming! Will I ever go back? I already have my next appointment scheduled! What takes me back to any business? 1. Customer service. 2. Cleanliness 3. Appearance 4. Friendly people and 5. A job well done! A star for all five of these points and that is why I rate them 5 stars!
I love USTA the students are very focused and I always receive very good treatments. Better than actually going to a spa because the students want to do a good job whereas sometimes in the spa you can tell that the tech is just going through the motions. Burnout is real. Students are excited and fresh. ♥️
I went in for a facial and the student (Kayla O’Connell) looked at my skin and recommended a coconut papaya enzyme facial- which made my skin feel amazing after! Kayla also made my experience very relaxing!
I had an appointment with Courtney A for a back facial, lash tinting, and eyebrow tinting. Everything turned out awesome. Getting so many compliments on eyebrows. But, my favorite part was the relaxing back facial! Ill be back for sure!
IF YOU ARE THINKING ABOUT GOING TO SCHOOL HERE READ THIS FIRST: I have been going to school here for 3 months and it has been the worst experience i have ever had. they haven’t taught me anything, most days the instructor just talks about his personal life and really whatever he wants. the people up front that are supposed to be helping with finances, online accounts, and attendance hours, do NONE of this i have had days that i clocked in and was there the whole day not counted towards my credit hours. the only thing any of the people running this school care about is money. i attempted leaving and going to a different school but they said i would have to pay the FULL tuition and a cancellation fee. if you are thinking of going to school here i STRONGLY recommend you look into other schools.
The cleanliness of any spa facility is key in my opinion, and Universal Spa got it right. The product line used, PCA, is amazing. The students are well trained, knowledgeable and respectful. Have your next GNO here and pamper yourself weekly without breaking the bank.
Since no one can seem to answer the phone at the school no matter what extension i choose, maybe someone will answer me on here!I went to this school for over a year! Teachers are amazing. Thats the only reason id come back. However, towards the end the management besides miss fran, does not care nor do there job. My hours were always messed with and not put in until i had to demand and say something everyday about them. I graduated September 11th 2020. Applied for my boards sept 16th 2020. I called, emailed and texted multiple “managers” to send my transcripts. But no one answered. So here i am today receiving a letter from state boards stating they didnt receive my transcripts. So of course i try calling again and no answer. 😌 dont waste your time here. You wont get anywhere! Hopefully by today posting this will make someone get in contact with me!
The facility was clean and had a calming vibe. My aesthetician, Lydia was attentive and professional. I am definitely coming back.
I had 2 facials done with your student. It was the best facial I have ever experienced. And my face feels so so so good. Thank you for teaching her as well as you did.
The facility was clean and beautiful, the customer service was friendly and efficient, and the services were phenomenal, particularly for the price. My facial with Lupe was wonderful! Ill definitely be back.
Your student Colleen M did a wonderful job giving me a facial that was long overdue.She helped recommend a few ideas to help my skin and was very informative.
Have had three massages by two different students. Good quality massages, very affordable price and professional staff. Im very happy with the service and plan to return regularly.
Facility was clean however table cover used for service was nor clean. When I asked the administrator around me if it would be changed she answered it is clean an bleached, “NO WAY”. Students rendered service was professional and friendly.
If I could rate it a zero or negative I would! HORRIBLE experience first time coming here and definitely my last! I drove from the city for an hour and a half stuck in rush hour traffic with my two daughters for a wax appointment I had with a student (a friend of mines) when I walked in I wasnt even greeted by the person in the front desk which was the supervisor Maria she then told my friend that she couldnt see me until 6:15 even tho my appointment was at 4:30, I told her how long I had drove for with my daughters she did not care one bit she said Im sorry we cant see you, turned around and left me talking, I had to wait in my car for over an hour. Worst management ever!!!! Definitely need improvement with customers service and management. Well definitely not recommend this place.
I get a facial with Veronica C. routinely and she never fails to amaze me. She makes me feel relaxed and comfortable as she does treatments to make my face look flawless. Love her!!
Ive been a client for years and have always found the estheticians to be very capable & professional. Ive made plenty of recommendations to my friends and family.
Horrible!!! School management is terrible, they only care about making money and treat the students terrible. They’ll find any way to overuse and abuse the students. Worst Place, 0/10 would NOT recommend!! Don’t waste your time, money, or energy trying to book.
My pomegranate facial with Kayla Oconnell was amazing !! She made it so relaxing & it left my skin feeling so soft and refreshed.
I came to USTA for a 125 hour refresher courses for my Illinois Esthetics License ( After the school I graduated from (( The Aveda Institute)) would not help me ). I can not being to tell you how WONDERFUL this school is. Everyone from the owners, office staff and teachers are exceptional. The teachers are positive educators and deeply care about you succeeding. The School does a great job not only teaching the curriculum in a way that is easy to understand but they also teach their students a lot of different services that will give you an advantage and help you succeed in the spa industry.Thank you USTA for giving me the opportunity I needed to Succeed, I truly could not have done it without you.
Very relaxing and friendly. Staff is confidential and understanding. Recommends great treatment and products.
I received a coconut papaya enzyme by Courtney A, and it was refreshing and pleasing to my skin. Her massages are also very relaxing.
Grace Hanrahan is awesome at facials. My skin looks great!
Great place to relax! Awesome prices and fabulous customer service. I had Madison M, who was very professional, very polite. My facial was amazing. Thanks again USTA for another job well done!
Carly was great! She did a excellent job in the massage of my face.
Clean, punctual, friendly, spa like experience, quality service with esthetician and masseuse
We had a group of students come to my workplace to provide staff massages and it was a nice experience for everyone! Lisa H. provided a wonderful chair massage!
Doni was chatty enough to be welcomingNot so chatty as to interrupt relaxationDoni read my previous visit notesAsked questionsEyebrows n lashes done wellDoni offered a second application on lashes which I acceptedTotally satisfied with resultsBesides that, Doni has a gentle touch especially necessary around eyes
Marina ,the esthetician, did a great job !!
The massage therapist was extremely thorough and knew exactly what to do. She was very soothing yet applied the perfect amount of pressure.
Maddy M. did a great job making me feel relaxed and helping me enjoy my experience! I would definitely come back and request her again!
I had the most relaxing and great first experience with facial thanks Elaina
Really happy with the results
Had a wonderful, relaxing PCA papaya enzyme with Valerie 4/11/18
Clean, beautiful, with a nice facial with affordable pricing
WORST SCHOOL/BUSINESS I HAVE EVER BEEN TO!RUDE TEACHERS AND OWNER!DO NOT WASTE YOUR TIME OR MONEY GOING HERE!!
Always an amazing experience! Better than massage envy
Fake negative reviewsNotice how at least two of them were anonymous accounts. A competitor?
Awesome experience. So happy they are open
❤️ We love the space and the service! Tricia R. is great! 👏👏
They only care about money. I dont recommend this school.
Had an amazing facial from Kiana R!
CEU classes are amazing!
Relaxing environment & professionalism
Total reviews rating 4.5
77 Reviews for Universal Spa Training Academy 2023:
Review №1
2022-06-29I had a facial done by McKenzie Mason on friends and family day. This is the Best facial I had in a long time. She was Absolutely AMAZING. I left feeling relaxed and my face felt refreshing. She explained all the steps she was doing and kept me well informed of what I need to be adding to my daily routine. I am definitely going back to see her again.
Review №2
2022-06-17I been doing my research on schools and been on quite a few tours, and hands down USTA has been one of the best school tours. Angela is great at her job and does an amazing job explaining the program from A-Z. She basically goes over everything that other schools seem to forget to provide, which usually is always the important stuff. Angela is very knowledgeable of the program and can answer any question you may have in such ease, she’s also very friendly and makes you feel so comfortable during the process. I’m definitely excited in starting classes in July and looking forward to everything the school has to offer!!! 😁
Review №3
2022-03-16Mariah F. took excellent care of me during my visit to this school. She suggested a charcoal mask facial, (which left me feeling amazing!). She offered me a support pillow to go under my knees to provide comfort for my back. Incorporated with this facial is a message. I left feeling refreshed and ready for the day! Too bad it didnt last longer.The only down side is parking. (Not the schools fault)
Review №4
2022-02-13I always have a fantastic experience here. Staff is friendly, students are personable and professional. Ive had several massages here, as well as a facial and brow wax and am always pleased with the students and their work. I feel fortunate that USTA is so close to home so I can have beauty and spa services done here!
Review №5
2022-03-24I went on a friends and family day to receive a facial. The service was amazing. My skin is still glowing and it was one of the best/ most relaxing experiences I have ever had. I have already told so many people to call and make appointments.
Review №6
2022-02-12Great facial! Really great price. Did not seem like a student. Very well done and professional. She gave me great tips for my skin. Will definitely come again!
Review №7
2022-06-30I really enjoyed the service I have received from the students. My first facial was done by Tierra and she was great! My second facial was done by Acarria and I must say she did a fabulous job!!!! I will definitely return. If youre thinking about it give it a try!
Review №8
2022-06-30I had my first experience on Tuesday, Mackenzie did a wonderful job. I walked away with fantastic results, more relaxed than I was when I walked in, and with more knowledge about skincare and about my skin in particular. I would gladly visit again.
Review №9
2022-05-31Gisselles service was phenomenal. The vibe , the skills she showed was perfection. I almost fell asleep doing my facial consultation with her . She knew exactly what to do and made me feel extremely comfortable in the service. Also not to mention the atmosphere and environment within the room was top notch . Ill gladly go there again when I get the chance especially with Gisselle Martinez !
Review №10
2022-04-24The school is beautiful and I have a great massage therapy teacher who is very knowledgeable, fun and engaging but there are many things to consider before enrolling into this program. During the enrollment tour, you will be reassured that the program will fit into a typical adults challenging life, but many important details and inconvenient changes were made last minute that cornered us into making unhealthy choices for ourselves. Voicing our concerns was also a challenge and there seems to be a lack of unity within staff which caused a divide among students. Despite some typical archaic social issues, this school can abrasively contribute to individual growth. Hopefully they continue their team building efforts.