Uncle Maos Chinese Restaurant in Darien
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Darien, DuPage County, Illinois, US
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Site: https://www.unclemaos.com/
- Monday:11:30AM–9PM
- Tuesday:11:30AM–9PM
- Wednesday:11:30AM–9PM
- Thursday:11:30AM–9PM
- Friday:11AM–9:30PM
- Saturday:12–9:30PM
- Sunday:1–8:30PM
Love the food. The service has gone to the way side. The husband and wife that run it are great. However cant handle running the Reaturant just the 2 of them. Youll be lucky if they answer when you call. 1 hr waits turn to 2 hrs and you end up missing items they wont replace on your next visit. They need a hiring sign to keep up with the demand and some consideration for the customers.
This was my first time visiting this place and to me your first impression determines allot with me, I ordered 30 bucks worth of food and it looked good but they cooked it in some burnt grease which made it smell bad and definitely threw off the enjoyment I was looking forward too (I WILL NOT BE BACK ) they knew the grease was bad and how often it should be changed and I asked the lady if they made fresh egg rolls and from the look on her face she looked shocked and just deliberately outright LIED 🤥 the egg rolls where horrible. I will be the city of Darien to complain this is bad business especially during this COVID
BEWARE!!! PANDEMIC!!! After waiting over 2 hours for an order, I was given food that another patron had taken home and returned because it was the wrong order. We are in the midst of a PANDEMIC so all orders are picked up curbside. I watched the proprietor reassure a customer that the order he was given was correct after he brought to her attention that the phone number associated with the order did not match his. He took the order home. 30 minutes later he was back (yes, I was still waiting for my order). Upon examination, we realized he had been given my order. He gave the bag to the proprietor and she gave him an order that had been sitting on the cart since he picked up the first order. I told her I did not want the returned food. She took the bag from the customer and went back to the kitchen. Unbeknownst to her, I could see directly into the kitchen where she was working. I watched her take the order out of the original plastic bag, tear open the brown paper bag, take out the cartons of food and put them into a new bag. She then proceeded to bring me the exact same food that had been returned in a new bag. That is unacceptable at any time and certainly not acceptable as we are battling the spread of an infectious virus. Be careful! I just happened to see this with my own eyes this time. No telling how often it has been done when we do not see...
This is the most disgusting food I’ve ever tasted in my lifetime. Decided I would try it one evening absolutely gross never tasted Chinese food like it. They’re also not friendly towards certain people I guess. The atmosphere was very unwelcoming started to walk out after not being greeted I knew I should have followed my first mind! Never again!
If the food wasnt as good as it is, we probably wouldnt return. We no longer order delivery from here, pick-up only. We experienced several delivery times over an hour, one 1.5 hour delivery and they forgot the rice. We asked them to deliver the rice and said it would be an hour so we went in and picked it up ourselves.Again, the food is really good but the delivery service is horrible.
Dont call and ask for delivery. They have more money then what they need. Jeffrey who answered the phone was very rude and sounded like i was disturbing his nap or something. I work for a Ford dealership. I know about customer service. I will never order from here again and i will make sure i tell everyone not to order from Uncle Maos to order from some place else. Chuck
They rip you off! If you order an entree do not expect to get any meat or seafood in it. Then if you call to complain they are rude and say they do not speak English and will not make the problem right. Find a different place to go because the service is awful and the portions are chintzy. STAY WAY!!!!
Total reviews rating 4
110 Reviews for Uncle Maos Chinese Restaurant 2023:
Review №1
2022-04-22The restaurant offers carryout only and no dining inside their dining room, at the moment.The food is good, but not necessarily the best in the area.You can tell that they are under staffed since there was only one lady taking orders and I believe that she was also cooking in the kitchen.The service was good and the food came out in a timely manner.We had a large shrimp fried rice and an order rangoons, and they were both good, but nothing special.I would definitely order from them again but I wouldnt go out of my way.
Review №2
2022-06-08Amazing food! Always makes the food the way I want it! Been going here for many years and has never disappointed!!
Review №3
2017-09-25If youre going to eat from this place make sure youre ready to vomit. Incredibly disappointed with this place as I have been looking for good take out in my area for awhile. All the food was bland, the chow mein wasnt even chow mein and it was all around a horrible experience considering I threw everything up that night. I dont recommend this place at all - it has actually made me not ever want to eat Chinese food ever again.
Review №4
2020-12-23120420Uncle MaoChinese FoodDarienHeard how great this place from co-workers so I had to try it.I ordered Beef with vegetable pan fried Cantonese lo meinAndEgg rollsThe portions are small, their large is more of a regular at othersThe order was messed up I got a bag of dried crunching noodles vs pan fried cantoneseThere was pickup only due to covid.The Cantonese lo mein, almost a total disappointment, they messed up the order and supplied a bag of dry noodles vs pan fried. They did have more veges the most but lots of shoots in the mix and missing in flavorThe beef again flat strips was tender and also lacking in flavor.Egg rolls nothing specialNothing stands out.Carry out only, located in a small strip mall, average prices large menu
Review №5
2022-02-26Rude lady…took my order over the phone didnt tell me how long or anything just said goodbye and hung up on me…then when i went there she didnt even have my order so i had to wait…then i asked if there was sweet and sour in the bag and she shooed me away w her hand and walked away..i said you really should treat your customers nicer and she said go go and shooed me away w her hand again and walked away into the kitchen….i will never go there again she was so rude and obviously didnt care about her customers…
Review №6
2022-04-03This place has the best Chinese food in the area! Fresh and very flavorful
Review №7
2022-02-05Good food... But very slow. Told 35 minutes, actually took over 50 minutes.
Review №8
2022-03-24Peking Fried Rice!! 🐔 🐮 🍤 Cant stop eating it with 🐔 Egg Foo Young, vegetable fried rice and Egg drop soup Yum😋
Review №9
2021-08-25Really bad service, the person that was on the counter was on the phone the whole time while I was standing there waiting for her to take my order or check up on me... thats not the worst part, I ask the clerk if they serve a certain style of meat and in a bad manner she told me only whats on the menu I just to decide to hold my hunger turn around and leave, glad I didnt becauee Im puertorrican and the food didnt smell as good as a Chinese rest. from P.R. or neither as good as the Chinese rest. in Houston.
Review №10
2020-01-29I take my family to this lovely spot quite a bit! This is the best place to to have a good dinner. I go to this spot at least once a month. The cooking is just great, the crew is welcoming and the rates are decent. I like eating in this place over a decent lunch.