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Phone: +1 630-527-0065
Site: https://www.ulta.com/stores/nape...
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–6PM
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Total reviews rating 4.2

193 Reviews for Ulta Beauty 2023:

Review №1


For an awesome hair color experience see Jennifer Fors. I have been going to her for years and she never disappoints. She is an expert with color, takes her time with haircuts and my hair has never been damaged over the years with her. 100% will always go to her no matter the drive. Shes the best!

Review №2


I hadnt visited in a while and the store is very clean and organized. I do wish they would consider better lighting for trying on foundation makeup it requires great lighting second to natural sunlight. However, when we were greeted by one of the beauty consultants we were asked to try several shades 6 to be exact did not match at all. They need more experience working with tan and darker skin tones to properly match the customers. The consultant quit trying and we were left to find it on our own. We did it better I must add🎯✅ Ulta do better ! Those prices are high end and service should meet up to high expectations for paying customers. Thank You

Review №3


I Just got my eyebrows done by Maya and she did an awesome job. She was very friendly and explained everything. I was so impressed that I got all the products that she used which is new for me! I will definitely go back to her again. If anyone wants eyebrows done make sure you ask for Maya and you won’t be disappointed!!!!😊

Review №4


Went there a few weeks ago to tone my hair for the first time. Carmina took awesome care of me! She was very informative with the products and very knowledgeable on how to get the correct tone I wanted. She was super friendly and made me feel awesome. Thank you Carmina!!! :)

Review №5


Went in looking for skincare for my teenage daughter. Its really hard to get her to talk to people and the woman who is educated in skin and how to take care of it, Yvonne, was able to get her to talk without being super self conscience about showing her skin. She was very knowledgeable and helped to get my daughter to open up. I really appreciated her taking the time to get her to talk and she made the experience very pleasant for my daughter.

Review №6


I had a very bad experience. I did my hair n make up for a pageant. They did not say anything that they cannot match with the hairstyle n at the end it was a simple one.They spoiled my day. I did win the runner up title but could have been better.

Review №7


I dont write many reviews but the contrast in service we received in one day prompted me to.Our bridal party, visiting Chicago from out of town for the wedding, had appointments at two different places, Ulta and Sephora. Due to many events that day and logistic delays, we were running about 15 minutes late and informed them of the delay. The first lady said she would tell the artist. Then we get an angry call back a few minutes later, where I tell them we have arrived and apologized that we are late. Okay, understandable that theyre upset the customer is late. That was our fault.However, at this point they still need to remember that this is a paying customer; either they decide to keep the appointment, or cancel it. At no point or business whatsoever does this entitle them to now proceed to treat said customer in a demeaning manner for the next hour that we are at your salon.My aunt, whom I booked the appointment dor, was charged a higher price for the appointment than was the stated rate, and, being the kindhearted and woman of principal that my friend is, still tipped this lady who provided an extremely horrible service and ruined her experience of Ulta forever. The lady who told her Ill get revenge when I visit your town and have you ever put lashes on in your life?? when she asked for them to be slightly trimmed! Unbelievable! I mean have you ever dealt with a customer in your life? Have you ever applied make up before or know that lashes are measured and trimmed when needed? Do you just hate your job or hate customer service? Because if you hate doing make up so much or are unwilling to listen to what your customer wants, what the hell are you doing working at Ulta? Is this the standard of customer service Ulta has? Or is this exclusive to the Naperville location? Does your staff receive ANY training on how to talk to a customer? I wish I had recorded her tone to prevent anyone from experiencing such humiliation. I have never experienced or heard of so much drama at a make up appointment! Getting your make up done is supposed to be a fun, relaxing, and exciting experience. At least thats what I have experienced anytime I have gotten it done at Sephora! I will definitelt be reaching out to corporate to complain about this as well, because, frankly, if it was me, maybe I would have dropped it. But this was for my elderly aunt who decided to get a little make up done for her daughters wedding.Contrasting this to Sephora where the other two appointments for our bridal party were, we received the most kind, helpful, and friendly service. Every single person was courteous and helpful, and asked us what we wanted, tried on different things to see what fit our tone and desired look, MEASURED AND TRIMMED our lashes without being asked to, and even adjusted things based on our requests and suggestions and preferred look. Due to the fact that we had arrived late, they allowed us to change one appointment to a 30 minute one instead of completely cancelling it, and did a great, wholehearted, and thorough job during that time without ANY passive aggressive or rude behavior, allowing us to truly enjoy the experience.Whether this lady at Ulta was having a bad day or she is like this everyday is unclear, however she is the reason I will never book or advise another person to book a beauty appointment at Ulta ever again. She is driving away customers, unfortunately, and will be the reason I use Sephora for any services going forward.

Review №8


The staff where amazing. They took time to help me find products that I could use. ( I have many allergies). But the products they found for me are also very good.

Review №9


Worst experience ever with salon Services. I booked appointment and they did not even wanted to do it. Figuring out ways to say No to color as it’s a weekend or my hair is tangled. Don’t ever go to Amy hair colorist. She can’t handle your hair

Review №10


Super sweet associates, all of them so helpful! First time here will definitely travel the 20+miles to come to this store! Very clean and well stocked. Variety of options.

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