The UPS Store in Palatine
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Palatine, Cook County, Illinois, US
Site: https://locations.theupsstore.co...
- Monday:8AM–7:30PM
- Tuesday:8AM–7:30PM
- Wednesday:8AM–7:30PM
- Thursday:8AM–7:30PM
- Friday:8AM–7:30PM
- Saturday:9AM–4:30PM
- Sunday:Closed
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If you havent been in this location in awhile I suggest you give it a try. We have owned a mail box there for about a year and a half now. The people that owned it before did not take care of their customers nearly as well as the new owners do. The people there are really on the ball now. I have to say their service is really top notch lately. They are very easy to work with and take extra time to make our lives easier. My wife and I have two little ones and sending her to pick up packages can be a little stressful on her. If the owners in he usually sees her pull up and helps her load up so she doesnt have to take the kids out of the car which I know personally is a nightmare. I am glad this store has new owners. It really makes the overall experience go much smoother. Great job guys and keep up the great work. Happy you all are my go to UPS store from now on.
This has been my favorite UPS store for a while for.two reasons; The young gentleman has always a smiling face and.is very helpful. Second, it closes at 7 PM, the latest in this area.You will not.be frustrates by this store at all. Give it a try.
Great store and great staff! I use this location for my mailbox and all printing for marketing in my territory. I visited this store the other day while a corporate representative was going through the store. While I was only there for a short time, the disrespect and unprofessional nature of this person to the staff was unacceptable. You all rock at the store, keep up the great work and don’t let that corporate bimbo change how great you treat us all! Thank you again for all you do for me.
Great, fast, friendly service each time I visit! But just take my word for it, check it out for yourself 🙂😎👍🏿
Literally the best UPS store Ive visited. I just moved and had to return my old cable box and modem. Early in the morning (promptly at 8 am) Matan was working and not only knew exactly what I was trying to do, but looked up my account number with a smile and positive attitude.About a week later this time I had to go return an Amazon package and he was working again (this time in the evening just before closing time). He was again very pleasant and happy to be there.I highly recommend this location and Matan for anything you need, because youll get a great attitude and a smile!
Best UPS Store Ive been to! Not only did they help me with everything I was shipping, but I learned while I was there that they do Banner Printing. Our graduation party wouldnt have been the same without it! Thank you again! I will be coming back!
Went into store for printing and the computer was being difficult. The young employee with the tattoos (I cant remember his name) helped me out and went above and beyond. He made my experience with this store outstanding. Thank you so much guy.
The customer service here goes above and beyond. They went out of their way to go pick up a package that FedEx had delivered to the wrong place. They fixed the box for me, re-taped it, and made sure none of the contents were damaged before re-sending. They also sent it the most affordable way without me even asking. It is so great to know that there are still people who go above and beyond to help others.
Worst service ever. Called this morning with dimensions of an item to pack and ship, quoted me $20 for shipping and $20 for packing. Get to the store to drop it off to do this and ground shipping shows at $85 before any of the packing! How does it double and triple in a matter of hours?! Hey Matt - maybe you ought to stop quoting over the phone.
I want consumers to know this is not a UPS corporate store and that this is a franchise and they up charge you on everything where a corporate UPS store chargers. Do not come here they are charging a premium compare to what a real UPS store charges
The staff was very helpful when I needed help quickly. I needed to quickly ship a birthday gift to my mother and Matan, the manager, helped me get the package there on time and all in one piece. I will definitely come back and use them for my future shipping needs!
I’ve never been told by Kohl’s that they wouldn’t accept a certain item, but in trying to return an IPad cover, Kohl’s said they could not accept the return, that we must take the item to the UPS store.I’ve been to this store in the past and have had positive experiences (reason for the second star). It’s a shame that one apple can spoil the bunch.Today I was greeted with someone who couldn’t have been less helpful if he tried. He looked at me as if I had two heads when I told him Kohl’s told us to bring the item there. His response was “Yeah, and?”. I’m all like sorry man, I’ve never had to return an Amazon item at UPS. His response is “yeah, I don’t use Amazon”. So I ask him if they do take Amazon returns. He says “yeah, all the time.” So I ask what I need to do to be like them, and he says “they come in prepared”.Then he says they have the shipping label in their phone. I’m like ok, now we’re talking, something helpful. I pull it up and he says “now you have to print it, I suppose you can use one of those customer computers to print it”.That’s when this place lost my future business.I was embarrassed enough going in there not understanding the process, but the way this employee spoke down to me was completely demeaning. I didnt Catch the name, but he has wandering eyes and a baseball cap.
After leaving the store, I’m blown away with the quality of service. This store and their staff are exceptional! Matan was able to entertain my son while printing and mailing my older daughter’s graduation invitations. If you need anything, this is the place to go. Would highly recommend!
Ship all my important demo equipment world wide from this location. Always very professional and patient. There have been a few times I needed to make last minute changes to the shipping addresses or recipient and they have always helped me with those last minute changes with out any fuss. Great service guys, keep it up!
We went there to seek assistance about a package and he just says No just call the customer service we can’t help and that they are just a store. We wanted to ask if they could at least look up their system and tell us where the package is but No he was not willing to do that as well. We even tried alling UPS customer service and can’t seem to speak to an agent even after multiple tries. They just say that that is not the right tracking number and that they need a tracking number to be able to speak to an agent. How unprofessional and useless, UPS SUCKS!!
I came to ship an item with a merchant return label.The store attendant is pointing to a rip on the box, trying to make me purchase another.I’ve asked to tape it, and he won’t let me use any tape, he will not let me have it back, because he scanned the label already.He said he will tape the top of the box but won’t guarantee the box would be accepted (hinting me that he won’t tape the ripped part).I’ve asked to see how it is taped, and he won’t let me see that either...saying he can’t let me go to the back, like he can’t tape it right there in the front of the store.I’ve asked to speak to a manger, and he said he can’t do this, all he can do, is give me a business card with the store phone number on it.He doesn’t want to let me know when I can find the manager in the store either.I don’t know if this is how the employee had been instructed to deal with clients, or this just his own personal attitude.I would stay away from this place for sure.
I will be very honest.UPS has poor service in terms of package delivery compared to FEDEX. UPS delivery drivers are so lazy and all they can do is leave a We are sorry we missed you note. at your door even if youre actually home and stayed home whole day waiting for the packages. They are so lazy as n dont want to carry the package upstairs or at the very least drop it at the front door but would rather give you extra work to go to the leasing office and pick the packages by yourself. This has been happening everytime I receive a package with UPS. No body actually knocks at your door to let you know your package has arrived, all they always do is leave a note which is really inconveniencing. I had to call my business suppliers in Europe to never use UPS again and always send my packages with FEDEX because they care to knock at my door and let me know my package has arrived and sometimes even ask for help lifting my packages which I really dont mind. I know FEdex is more expensive , 200 $ more when I ship with them but I dont mind paying 800$ for a company that cares about their customers and will not be using UPS again!!! Im so unhappy with their service!
Please note that most of the poor reviews are prior to the new ownership. Matan and the new staff are excellent, they go above and beyond for their customers. We use their on site mailboxes and mailing address for our small business and I highly recommend that service. When Matan sees me pull up, he often brings my mail out to me because he knows I have small children in the car with me. I wish more small businesses had that personal relationship with the customers.
Think twice before you send package from here. Two packages missing. I have a receipt with tracking numbers, but they are not at the system . Can not even fail a claim online . I spent hours online and on the phone . Everyone I spoke to says: this tracking numbers have no record. And nothing can be done . Absolutely strange and disappointing.
Excellent customer service- all around very pleasant experience. My needs were met and all of my questions were answered without hesitation. Everyone was friendly and welcoming and very knowledgeable. I would definitely recommend coming here to ship your packages.
I needed 1 item laminated & I had my small grandkids with me. I parked right outside the door & called to make sure that they did it. I told the gal that I didnt want to unpack my kids if they didnt. She came to my car to grab it & took it in to laminate for me. That was so nice. I really appreciated it. Thank you. I will be using this store again.
I have only gone to this location out of need and convenience for the past two years. After leaving the store yesterday, I now can say it was the best experience I’ve ever had there, and I will be gladly going back! The NEW owner helped me unlike the old rude lady who used to work there. This NEW owner took care of everything I needed, made me laugh and I will be coming back to do all my printing with him. Did I forget, the old owners are GONE!
I called in to see if my package was there the young man actually forgot I was on the phone and was talking to everyone about things that have nothing to do with the business. I held on the phone for 10 minutes and he never came back. I actually heard him using profanity. I will never have anything ship here for pickup again.
Working any retail job is tough, how do you guys make it look so easy? I can come in for a return, printing off the computer, or shipping for my boss, every time is joyful and you’re always ready for a new challenge! Thanks for being so great to work with!
I worked with Jordan on a last minute project for my friends engagement and he was great! He did a great job with the design work and and made sure I was completely satisfied with the outcome (which I was!). I would definitely use their services again in the future.
I have three stores closer to my home but go out of my way to come here. The staff, the price, the service, the atmosphere. I trust this store and you should too!
Great team here! I work in sales, on the road and this store got me marketing materials printed at a moments notice! Thanks for making sure I was prepared for my trade show! You are all AWESOME!
So far everytime I have gone in this store it has been a very positive experience. Very friendly, helpful customer service. I have been shipping boxes off to my daughter who is away at school and so have my parents. This is the only place I will go!
This ups store is amazing! All the people are extremely helpful and nice. I use this store to send all my packages, which I mail all over the country. I have never had a problem - they are extremely professional and helpful.
I went into the UPS store in Palatine a few weeks ago and the service was above excellent. Allan was so helpful and knowledgeable... he was so efficient and helped me with exactly what I needed. I would definitely recommend others to come here to ship.
This store is good. In particular, an employee named Caleb kindly explained and helped what I want to. Thank you for letting me feel comfortable with my first visit.
Theres an old man there who works everytime I seem to come in. I go there a lot as I have my own business and ship my items out to people across the united states. He is mean. He huffs loudly at you. He rolls his eyes. He is confrontational. He doesnt seem content in his job and seems to take it out on customers. He once made a younger girl get all emotional because she had never shipped something before and he wasnt patient, just belittled her until she left. Awful employee.
Older man there was very rude to me. Was trying to charge me for things that I did not ask for, and when I questioned him about the total cost, he admitted he had added items on to my shipping order. He was incredibly slow and not helpful at all. I ended up going to the Lake Zurich location to ship my things instead.
I had a nightmare experience with a third party seller product on Amazon. I essentially was stuck with a 160 pound pile of poop because the chair that was bought for me (dont buy a Mecor brand massage chair/recliner) was broken, terrible quality, etc. The seller would not do anything except come to my house for a merchandise pickup. However, the seller also required me to re-pack the merchandise at my expense. Considering the flimsy box that the chair was transported in disintegrated by the time it arrived at my house, I needed a new box. I went to every hardware/big box and moving store I could find looking for a box that was large enough to resend this POS chair, and everyone looked at me like I had a 3rd eye poking out from my forehead when I gave them the box specifications. Finally, this UPS Store told me no problem and boxed the chair by combining three smaller boxes. They even kept the chair at their facility until the correct shipping label came from the seller. Kudos to this store and its employees, especially Matan and Alexis.
As a healthcare provider, I appreciate the cleanliness and covid procedures they have in place. This is the cleanest store I’ve been to. Thank you and keep up the great work!
I dont use this store that often except to return Amazon items. It is convenient and the staff is friendly. All you need to do is drop off your pre paid package and they will take if from there. If you need a receipt they will give you one.
I was doing an Amazon return and saw that I could buy my Christmas stamps there. So I asked foy 5 books. Paid and went to my car. Then I calculated and realized it should have been 50.00 not 60.00. Went back in and asked why and they stated it is a convience fee of 2.00 a book which is what the USPS charges them. Bull. All sales final (is displayed) yet they dont disclose their fee! Never will step foot in their store again. Rip off!
The place itself is not bad Ive never had an issue with any packages with tracking or scanning or delivery. I do however, have an issue with the old Santa Claus looking man that always works there when I come in and treats me like I am a child. I am 30 years old but every time I walk in he instantly treats me like a teenager, belittling me, grunting at me, even raising his voice a couple times making me feel extremely uncomfortable. I feel like a scared little kid in trouble by her dad or something. I go in there to just give him a package with a prepaid label on it and everything I literally just handed to him and say here you go thank you have a great day and he acts like it is the hardest thing he has to do in his entire day, but it is his job so I dont understand his confrontational nature. scared like a little kid in trouble by her dad or something. I go in there to just give him a package with an already prepaid label on it, sealed and waiting on his scan, I literally hand it to him and say there you go, thank you and have a great day and he acts like it is the hardest thing he has to do in his entire day. It is his job so I dont understand his confrontational nature.
I visited this location to get some flyers printed and my visit was very pleasant. The customer service was awesome and the workers seem to be very knowledgeable. My trip was quick and prompt. I would definitely come back!
I was told to leave for not wearing a mask. Forcing their patrons to wear a mask is unconstitutional. I will never use UPS as a service ever again, under any circumstance.Disgusting practice by a disgusting company.
This is the best UPS store I’ve been to! The customer service is always exceptional. I have used their services for several projects and they are always able to fullfill ANY requests I have.
Went here to ship something across the country. I wasn’t sure what I was doing because I don’t normally ship things. Caleb was super helpful and answered all my questions. Good people and a great store.
I went into store for some copying and printing needs. Staff was so helpful, helping me all the way thru the process. They said there are new owners and they really made an impression on me with there help and efficient approach to my needs. I will be back!!
So helpful and reliable. Been shipping from here for a few years. The new owner is so kind and personable. Always willing to go above and beyond. Also it smells so nice in there and it’s very clean.
Terrible! Just one person to attend customers in the evening. Over 30 min to send something. Ups is getting ridicolous. Just pathetic!
I recently visited for their notary service. Matan, the employee who helped me, was knowledgable, friendly and very helpful. During my visit, i witnessed him assist 3 or 4 other customers and displayed those same qualities in each case. I would much rather have quality service at a fair price than lousy service...even if it is free... Thank you for providing such excellent service.
So bad service! Ive never seen any ups store as this one was not allowed to use the measure in store. You’re awful!
Great store and staff. I very highly recommend this store for keeping clean and safe during these times. Thank you for doing a great job always.
Staff was very attentive. Was not expecting all the services that were available in such a short period of time. Really helped me out of a difficult situation at very reasonable prices. Now that I know they Have these capabilities and helpful staff, I will go back.
Amazing customer service, my printer broke and I needed to print a number pages for a project for work. The rep was helpful and actually gave me some ideas to make my project look more professional
Called in and tried to ask for a help. They genuinely wanna help me to resolve my issues. No matter what the result was. They made my day for being very enthusiastic! Thank you 😊
Matan was the nicest guy as he received my two packages, one of which needed taping. He took care of it and gave great service.
Very unhelpful and unwilling to go the extra distance. Will make sure to stay away from this location.
Terrific guy that helped me. Sorry I dont remember his name. Very knowledgeable and did a nice job packaging my items to be shipped.
The employees have the worst attitudes of any store Ive ever been to. I always give benefit of the doubt to retail workers because people are ungrateful bastards, but 2 workers there didnt show a shred of regard for anything.
I dont get why there are so many outstanding reviews. I am not one to leave a review, however the services was just okay. The owner seems as if he thinks he is better then everyone else, and a know it all. Will not be back.
The service was great here. Maten was super helpful and great with customer service. I would suggest this place if needing quality packaging and shipping.
The team stepped up and really went above and beyond to help me! They even helped me lift my heavy packages and saved me money by repackaging the box! Allen and his team rocks!
Great location. The staff is extremely helpful and they make sure the customers needs are met.
I go into this place all the time, my mom and I count on them for all of our shipping to my extended family! They help me with everything! Go to them, and they will take care of you!
The new owner is amazing. They are so friendly over there. I will drive a little further to go there now. Great services- great manager and employees. Just terrific
This is the worst Ups location I have ever been. They charge a $1 just to tape your prepaid packages. Lady was rude. Then I said I dont have a dollar with me she said that she cant accept my prepaid packages.
Watch out! This store over charges on shipping prices. Much higher than online pricing from UPS.COM. Also, open a UPS account online for an even bigger discount on shipping. Owner is condescending.
Great service. Bought a gift for my gf online. He did the pickup, packaging, and shipping. Will be back!
The staff were super helpful and my package was delivered in perfect condition. super happy with my service!
Usually don’t write reviews but the customer service was awesome. They helped me and in less than two mins I was out.
Over charges on shipping, other UPS Stores in the area have cheaper shipping prices. Owner is not trustworthy.
Great staff and ownership. Very helpful always and quick to get to everyone if there is a line. They help me out a lot and would recommend them to anyone.
Awesome place to do my printing, shipping packages .. They are always so professional!!! they do everything I need, packaging boxes, moving boxes, packaging service, digital printers and fax service
Great service, great folks. I come here even though I have two closer UPS stores!
Great service, went the extra mile, and my package was received in one piece.
Maybe the dumbest humans Ive encountered this entire year. Just stick to USPS and save the trouble.
Lady at counter is very Rude and need to fired immediately. WORST person in Palatine or may be Illinois
The lady in the front desk is amazing. She knows how to welcome customers. Amazing service.
Be warned, over charging at this location. I read a reviews from other about this as well. There price was exactly $3.00 more then the website price.
No ability to print said the printers have been down for over a week
Got my address wrong after being delayed due to snow, UPS is SLOW and awful.
New owners are a great help so nice and patient.. Great customer service . Also very clean.
What a great staff. I was in a jam and they really helped me out with the design and printing work.
Wow!!! What a great experience. Very nice staff was super helpful!! Can’t recommend enough!!!!
Awful experience I had so far. I tried to print some paper but the computer even cant open the pdf file.
Does not say mask required on door. Employee would not let me in. Stop being sheep!
Everyone is extremely helpful at this location. I recommend anyone with business come check out this location and services.
Horrible horrible horrible!Refusing to return wrong passport pics that were rejected by the passport office. Disgusting
Amazing customer service. Package came on time. Would highly recommend
Employees are very friendly and helpful. Great customer service.
The new owner is very nice and helpful. Would highly recommend this location!
Thank you Mr. Allan for the American patience and job!
Great experience Martin helped me efficiently and effectively and promptly
No politeness. Rude with kids. Charged extra for notary compared to number of pages
Staff does not know the policies of their store.
Very helpful staff. The new owner is great.
The lady was very rude. Terrible customer service
Horrible customer service. Very unhelpful.
Great experience. Knowledgable staff.
Excellent customer service everytime!!!
Friendly staff, great service
Very quick service
Quick service...in and out.
Very friendly !
Big things
Total reviews rating 3.5
111 Reviews for The UPS Store 2023:
Review №1
2022-07-18Went in there to return some rotors from Amazon that didn’t fit, staff was super helpful and even gave me a cart to bring them in from my car because they do weight a bit. Overall great experience and made everything easy! Appreciate their work.
Review №2
2022-07-08Sorry to say, but my experience at that store was horrible. I needed a spousal consent form to withdraw money from a retirement account signed by my wife and notarized, with specific instructions clearly stating that the notary required was specific to the spouses signature only. Because I had already signed documents pertaining to me that did not need spousal consent (its my account), the so-called notary refused to notarize the spousal consent because I had already signed, even though I offered to provide identification. Of course, as always, when you try to show them in the documents where it says the notary is required only for the spouses signature, the so-called notary quickly defaults to the all too familiar I dont want to argue response, which people of color like my wife and I have heard ad nauseum. Suffice to say, I will never visit that place and encourage others to follow suit. I dont know why I didnt do this in the beginning, but my wife said lets go to our bank down the street, where an employee and professional notary was very kind and gracious and notarized the document with no questions asked, other than a drivers license for identification from my wife.
Review №3
2022-02-22***** PLEASE DONT GET FOOLED GOING TO THIS STORE*****0 Stars for this Store. I went here to notarize documents and was charged $5 when the charge mandated by illinois is $1. He fooled me saying that the illinois has increased the rate and thats why they are charging it. As per the 2022 update by American Association of Nortary nothing has changed from last year. Today when i asked him about the charge he started shouting at me and denied the service. I am looking to report this to all authorities possible.
Review №4
2021-12-29One of worst UPS locations. they damaged my package with new year gifts right before the holidays, and didn’t even want to give me a chance to come out and see what was wrong with the package. i mean if it wasn’t bad i could still pick it up. but they didn’t care, i tried to explain over the phone that it was important to me but she just wished me a good night and hung up. thank you for ruining my holidays. and for being your rude unprofessional self.
Review №5
2022-02-21I’ve been to the ups store a few times now to ship out my eBay products. Never had a issue, and the staff has always been very helpful.
Review №6
2022-03-16They were very professional and able to help with both packaging and shipping my difficult/fragile items. The people I send to have even commented on how well things are packed!
Review №7
2022-07-12Quick service. Let me drop off my prepaid packages without waiting in line.
Review №8
2021-12-21I would give this store 5 stars for dropping off Amazon FBA. But today an older gentleman tried to use a blank label to cover FBA label on box. I asked him not to and he didnt but its a huge issue when you ship many boxes to FBA. If those labels are covered thats a lot of delay and possibly loss of products. Must say all boxes shipped from this location made it to destinations without issues. All people working are friendly enough for me)
Review №9
2021-08-12These guys were fantastic! I had sold a piece of furniture online and the buyer pre-paid through the selling app to have the item packaged AND shipped by UPS, and the instructions were to go to a UPS Store and drop off the item for packaging and shipping and provided QR codes for everything. I went to the one closest to my house, but the employee dismissed me without even seeing the piece of furniture being shipped and said No, I dont do that. I asked her what I should do since the buyer PAID for this service and her response was package it yourself, I dont know what to tell you. I ended up calling UPS for help and being sent to a few locations in Palatine and found this UPS Store that DID take the time to help and package the item. THANK YOU for your help Alan and the other employee (I dont recall your name), I appreciate that this was something you havent done before through a corporate account via a mobile shopping app and you really made my day by just giving it a try. I am VERY grateful!
Review №10
2021-07-30My first experience with them they had a limited selection of shipping material and the multiple envelopes they provided ended up being damaging along with the products I had shipped. Since then Ive made 2 trips here in the last month and had bad experiences both times. Their printing service in shop is useless for anything other than basic PDF documents and the staff is rude if you have an issue. I needed a refund for a bad print job and the person I spoke with didnt want to help so he said I had to go through corporate. I called corporate and they said the store should have issued it. Another time I went to print a PDF and discovered several months of other peoples backlogged documents, likely with personal or confidential information, that had never been deleted. I informed the person at the desk (same one as before) of this and they said whatever so I manually deleted what I could. There are much better UPS locations not 5 miles from this one. I wouldnt say this is an issue with UPS as a whole but with this location specifically.