Delivery
Yes
The UPS Store in Champaign
Categories
Location on the map
Champaign, Champaign County, Illinois, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 217-359-6233
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:9AM–5PM
- Sunday:11AM–5PM
The UPS Store in other cities:
Comments (199)
I went into the UPS store kind of confused on the directions of an important document. Aaron kindly took his time to assist me in the right direction. The other team members made the environment friendly by connecting with their customers with jokes! I really appreciate the great customer service!
I visited this UPS Store yesterday at 6:58pm. To be quite honest, I expected the employees to have a bit of an attitude as I arrived 2 minutes before the store should close. I could not have been more wrong! The gentleman Aaron at the front desk was so efficient, helpful, professional, and kind. Team work makes the dream work! Good job to these guys! 5 STARS!
This place of business is the best.Great customer service.
I love this store! They’re always so kind and friendly and always willing to help make your experience fast and easy.I’ve had the pleasure of working with Ethan the last few times and he’s always so helpful and kind as well.Best UPS store, thanks Ethan.
I had a great experience at this store. Lanie was so kind and helpful. I also appreciate the time she gave me to explain all my options.I will definitely be shipping all my Christmas packages from this UPS store.
The UPS store is a great place to mail packages of any size and pay a fair price. They have a great card selection for last minute needs. Ethan is always super helpful!
I recently returned my AT&T modem per AT&Ts instructions using the UPS store and I was in and out in under three minutes. The fellow at the counter was efficient and friendly sorry I didnt get his name but cant see AND breathe with glasses and a mask but kudos!
I was in the store on 7/29/2019 around 5:00. I like that Aaron acknowledge me when standing in line, and when it was mine turn he was nothing but nice and very professional! He knew his stuff!! What I like the most was he was genuine, nothing phony about his customer service. You could tell that he enjoyed working there. Thank you Aaron for great customer service!!
Aaron helped me flawlessly send a package to my husband in Afghanistan. He was friendly, funny, and we took care of everything within 10 minutes, which had taken me multiple trips to my local USPS store previously. Thankful for understanding, efficient, and knowledgeable staff at the store! Thank you!
Every time I have been into this UPS store Aaron has been above and beyond friendly and helpful. I just have to say more people should take notes from someone like Aaron on customer service and how important it is to the customer that you are courteous and caring. Thanks Aaron keep up the awesome work.
Jacob was wonderful! We needed something of value shipped and something else notarized. We were there less that 20 min. He also helped other customers as he was faxing stuff for us because he was the only associate there. He was very helpful, explained everything to us and was very professional. Thank you so much!!Becky
Jacob greeted me so cheerfully right as I walked in the store. He knew exactly what I needed when he saw my box of cable equipment. And, 45 seconds later I was finished dealing with this lame errand. Definitely worth the trip from Danville for that rare enthusiasm and outstanding customer service. I was highly impressed with his friendly attitude and he actually put me in a good mood. These types of errands are not fun but when someone is more than happy to help you with your business, it really makes a difference. I saw that the store had plaques for excellence and those accolades are dearly deserved. Thank you, Jacob!!!
I went into the UPS store on Marketview (store#2833) to return a large package that Amazon screwed up the return on. Aaron helped me and was extremely helpful and went above and beyond! I was so frustrated and spend forever on the phone with Amazon customer service while in the store and he was so patient and understanding! Aaron you deserve a raise!
Aaron is amazing! I came in right before closing on a Friday to return four packages... and he went out of his way to help me get everything done. I am so grateful, because I was going out of town for two weeks and would not have been able to return these items if he hadnt helped me!
I went to this UPS Store 4/17/19 shortly before closing time. I had two large boxes of Amazon item returns, but Amazon had only provided me with one label to scan. Aaron was extremely kind, patient, and helpful. He explained my options, and I decided to take his advice and contact to Amazon customer service to get new labels sent. Heres the catch, he made this suggestion knowing that the process would probably take a little while, and the UPS Store was obviously about to close. Aaron said that I could take my time to get the matter taken care of with Amazon and that he would wait for however long it took-even past close. Sure enough we got it taken care of, and it ended up being several minutes after the scheduled store closing time. Aaron treated me like a valued customer the whole time. Much appreciated. Matthew 7:12
I met a kind and nice guy named Aaron. He was very kind and guided me very well with the notary process. It only took about a 5minutes and he also helped with sending which was very convenient. I recommend y’all to meet this guy if you need help with notary. Literally, his service was wonderful.
You think to yourself, how great could a trip to UPS be? UHhhh AMAZING. Jacob helped me to both send my packages and have a significantly better day. Sometimes just a little human kindness goes a long way. I got everything shipped quickly, easily and with no confusion. He anticipated my postal needs and even listened to my anxious ramblings, all while keeping the line moving. I rarely send packages because its such a hassle. But I would actually consider doing so now.
I needed a notary. I called around to a bunch of places, and no one--not even my bank--would provide this service. On a whim, I decided to call UPS store #2833. I was fully expecting to be turned away (again, as I had been many times in the last hour I had spent on the phone), but Aaron said that that was a service they were able and happy to provide. In person, Aaron was friendly and informative; he explained what he was doing and he triple-checked with me to make sure that everything was as requested. He even scanned the form for me. Within 10 minutes, this seemingly impossible task was taken care of--perfectly. THANK YOU, Aaron, and thank you, UPS #2833!
I have been a customer at the UPS Store #2833 in Champaign, IL for 2 years now, and I want to commend the staff for their professionalism everyday that I come to pick up my mail. I want to personally thank Jacob, who I see at least 3 days a week, for his kindness toward me and every other customer that comes in the facility. He greets everyone by name and makes the customers really feel wanted and appreciated. I have never seen him in a bad mood, or not see him on his A game. This alone will keep me as a customer forever. Keep up the good work, and continue to give that outstanding customer service. Your store has been a blessing to me!
Ethan helped me with returning stuff and was very helpful. He explained things in detail. This store has been very helpful everytime I come here.
Theyve taken care of us since college and book returns, and this is still the place I go to drop off any and all packages! I actually recently took in a USPS package because I was running short on time, and they took it!! The whole team has been great, but shout out to Aaron for the above and beyond work. Its always a good experience that leaves me smiling. Errands dont usually do that.
The best and most professional UPS Store I have ever engaged. Their attitude is always positive and they recognize you as a regular customer. Keep up the great work! and please open a Decatur branch.All the best -- The Birdseed Guy
My husband and I needed to ship a big box with a very unique gift inside. Alex, at The UPS Store #2833, was our Clerk. The package was delivered in the day that was suggested. Our gift arrived unbroken. Our Daughter loved it! Thank you, Alex. We will use your store again in the future.V & F
I use both UPS locations in Champaign, this one is much better than the other one.
Aaron was very helpful and very knowledgeableHe was very pleasant and helped us very quickly!We will definitely ask for him on our next visit to the store!Aaron is a valuable asset to the UPS store #2933
I went into The UPS store to return two Amazon purchases. I thought that I had taken care of what I needed in order to make the return but I I chose the wrong option and was required to package the return and print the packing slip. The gentleman behind the counter told me that he didnt want me to leave and have to worry about this. He said he would take care of everything. Unbelievable customer service! I will never go anywhere else for my shipping, postal and business needs.
I had a very pleasant experience today at the ups store #2833. I was not clear on how to return a box, so I was not prepared with the information I needed. Aaron graciously helped me figure out what needed to be done took the time to fix my problem. He made my day!
This store is stunning. More, Cody is amazing. My wife and I have sent various types of courier parcels all over the world. Cody always gives superb advice, which helps us save money and get the job done effectively. Further, Cody is friendly, professional, and extremely dynamic. BRILLIANT! Thank you for all.
Great service! I needed to send a notarized paper for an application and missed a signature (my fault). When I came back in to fix my mistake a few weeks afterwards Aaron not only recognized me but he also helped me with the notarization to make sure I had everything correct the 2nd time. Will plan on only using this store for my future mailing needs.
I have been to this location several times and it is always very clean! I had a few damaged items to return and was not sure where to start but an employee named Ethan really helped me out! He is usually the person there I see first and always greets people as soon as they walk in the door! Thank you for the help!
Incredibly fast, efficient and extremely polite. I do all my Amazon returns here. Park at the curb right outside the door, you don’t have to walk thru Kohl’s, and they get you in and out in literally 5 seconds!
I stopped in a day ago to see about the printing options they had available. I was in need of getting birthday invitations for my daughter. The lady that was in there, Michell, was very helpful in finding the best option that saved me some money as well. I would highly recommend store #2833 to anyone in the area that needs shipping or printing done. The new management there is very friendly and knowledgeable. Customer service is top notch.
Really friendly staff, I went in with only my amazon rental book and needed to return it. I was able to print the labels at the store(very impressed) And while I was looking for the email Aaron was getting the packaging and putting it all together. I am very impressed with this store and I will definitely go back for their great service.
I needed to send a family heirloom to relatives in Europe. I was concerned about it arriving undamaged. Jacob was extremely helpful and assured me that my package would be well-wrapped and arrive in 1 week. In addition to the automatic emails from the UPS system, he followed up with a phone call to tell me my package was on its way. He was correct -- the package arrived in 1 week in excellent shape. My friend was sending a unique piece of art at the same time. It was also incredibly well-wrapped and arrived at its destination on time and in perfect condition.
After visiting an Amazon return site elsewhere I took my Amazon return to UPS store #2833 in Champaign, Il. Aaron politely helped process the return, which was seamless and got me on my way within a minute or two. My return was credited to my account before I got home.Awesome!
I drove to this location 4 miles specifically because of the good reviews. It took them 20 minutes and 3 employees to figure out how many stamps I need to buy for 4 regular mails. And after they finally figured it out and let me pay, not even ‘sorry’, ‘thank you’ or ‘good buy’ was said. Very disappointed, since I really came only for good service and knowledgeable stuff and received none.
Have dealt with both Jacob & Aaron on several occasions. Always polite, engaging, very professional and efficient in the service and guidance they provide. I always feel valued as a customer and never hesitate to return.
Michelle and Aaron both are amazing. I took my amazon return in to return and even though I had it set up to return through Kohls, Aaron walked me thru switching it to their store and had me set up in under a minute. Super friendly and willing to help with a smile. Will definetely be going back!
Super friendly and efficient staff! Consistent fast service every time i come in. It almost makes me want to keep returning my Amazon packages, it is that painless. Also great the other services they offer, like passport assistance.
This store is fantastic! They are always more than helpful and greet you with you a smiling face every time I walk in. Jacob was wonderful in helping me ship out an overnight package! I highly recommend this UPS store.
I had a wonderful experience at your store# 2833 on Oct 12, 2019 in Champaign IL.Aaron your sales Associate was not only knowledgeable but very courteous. He was really a class act and I got what I needed in five minutes. I congratulate you for having staff members like Aaron.
Ethan is a very friendly and patient person. He was able to help me with all my shipping needs.
I am always greeted quickly with a smile from staff as I enter. Quick service, friendly. I have been there numerous times and have been treated in an excellent, efficient manner by all the staff I have encountered. Yesterday I happened to have been served by Aaron, same great service, same smile.
Just went in to send back equipment to AT&T what a pleasant experience. The man that helped us could not have been any more helpful then he was. JustHe had such a nice attitude and I feel he was a real asset to UPSPublic relations.
Michell has to be the most amazing employee ever. EV. ER. PERIOD She always greets with a smile and always can anticipate how I want things done and just does it. I can tell she is passionate about not only the people she helps, but the QUALITY of her service. This store will always have my business purely because of Michell.
Zach and team did a great job of helping me with all my packages today. Super patient and knowledgeable. Whole team is very welcoming and excited to assist.
Night and day difference between local UPS stores...This one is the one you want. Jacob greeted me before the door even closed behind me and very quickly assisted me with a smile. I was in and out in less time than it took the other store to even acknowledge my existence. Was considering just using another carrier after my encounter at the other store but Jacob ensured I stick with UPS.
The UPS Store at 907 W. Market view Dr, Ste 10, is my #1 recommendation to anyone shipping in the greater CU area! Dianne Fall and the team she has assembled are second to none! I I manage a large storage facility and have been doing so for almost 3 decades, so I hear from students and others who are having their items shipped using the UPS store. It is a constant five-star experience there I am assured by every person I’ve ever spoken to about it. I cannot recommend them highly enough!
The most amazing service from Diane for an international delivery. Her team was able to create a crate for artwork that needed to go to South Korea. She worked with our contact in S. Korea and made sure the artwork arrived in the most timely way possible. She kept us informed every step of the way. Cant say enough about the great customer service at this store!!!
Alex was super helpful and able to get a better price on combined shipping including packing our items.
I had to ship some Christmas presents the other day and Ethan was super kind and helpful! He made the process super quick and easy!!!
Aaron was great help. I had to return my AT&T equipment and he made it a completely seamless exchange. 10/10 would recommend again.
I took my iphone in for repair. It was supposed to be easy. Apple told me to give the Repair ID to The UPS Store and they would take it from there. However, my Repair ID did not come up in The UPS Store Computer. A lot of people would have told me I am out of luck and would have to come back later. However, the UPS Store Employee called Apple, sat on hold for what seemed like an eternity, and didnt hang up until there was a solutions. He went above and beyond. Thanks again!
Every time I go to this store Ethan is always so kind and helpful! He makes things easy and is always super professional. Amazing customer service!!
Aaron is amazing, he really cares about his customers and always has a smile! The entire staff is totally knowledgeable and extremely helpful, but most of all friendly!
I have gone to this UPS twice this week and both times it has been absolutely amazing. Aaron was so helpful both times and made sure everything was taken care of in the best manner possible. Highly recommend this UPS!
Really nice staff here. Good service with no unnecessary questions asked. Was having issue shipping my packages at the other store every single time but never had any problem at this store.
Shoutout to Travis for being a great help with great customer service today! Much appreciated ! Come to this UPS store all the time they’re always so quick and friendly! 😃
I love this place so much, always treats me like family when I need to return or ship a package. I especially like when Eleana is at the front. She is so friendly and kind.
Aaron was extremely helpful with my Amazon return and I will definitely come here again to get boxes and do mailings. They are on top of their game!
Dropped off my Amazon return on the morning of Friday, November 29. The young man who helped me was super nice and friendly. I couldnt have been happier! Quick and easy.
Aaron has outstanding customer service. Gave this location a call and let them know I’d be arriving really close to closing time and he basically greeted me at the door accepted my package with a smile and was so helpful! Thank you UPS!
The staff are very responsive and took care of business very nicely. They also notarize documents during Saturdays that is not available at the UPS in Old Farm. I also believe this UPS store is locally owned. I strongly recommend this UPS store.
I just drove 30 min to get to the store before 7. I get here and they are closed 5 min before 7. If You say 7 stay open until 7. If you close at 6:55 then say that instead. I just wasted a lot of time & gas to get here, theres another customer here as well ... it sucks.
Sent back our Directv equipment on 9/13/19 and Cody could not have been more helpful. A month later Directv tried to charge us for not returning the equipment. Multiple excuses that we didn’t follow their directions in sending it. Told me it arrived by FedEx and Cody said to hang on to my receipt just Incase there was a problem. Me bill went from $111.83 down to the credit I had on my acct of 15.31. Thank you Cody for just being a good employee and honorable guy.
I usually go to this branch of UPS to send and return my packages. The representative who is there to help me Aaron has always been super helpful. Thank you so much:)
Lanie helped me today, and I had a great experience! I just wanted to fax something, and it was super easy.
Completely rude I was shocked at how the person treated me. I wish I would’ve gotten his name. But he had glasses. Pretty sad shipping a baseball bat had to be so stressful. Headed to USPS !Update : you guys quoted me 49.00 to ship the baseball bat. I went to USPS and shipped it for 12.97.
I bought a padded envelope here and sealed my item in to be shipped, they then tried to charge me $1 just to tape the label to it, even after buying the package. Then there was a $5 minimum credit card charge which was not displayed at all in the store, so I had to buy useless junk just for one envelope. They obviously dont care about customers here and want to rip you off in any way possible. I never had this problem at the shop in old farms. That is a much better location than this dump.
Travis is a phenomenal employee. He answered all questions professionally and promptly. I definitely recommend this store above the other UPS stores in the area.
Ethan was super helpful and easy to work with. I would definitely reccomend this store for your shipping needs!
Super friendly staff!! Zach helped me to find the best shipping solutions for me. I will definitely be back to do business at this location.
To whomMonica was refreshing, shipping at the end of a hard day, I was not looking forward to dealing with someone else that had also a tough day.She opened my eyes to what real service is.Big thanks to Monica, shes the best.Dan Magruder
Aaron was so helpful, friendly, and even funny when my husband and I came in. He was thorough and knowledgeable and we appreciated his help. Thanks Aaron and UPS!
Ethan was very friendly and helpful. I needed to print labels and he provided options and prompt friendly service. Highly recommend.
Ethan did a great job for us! He made the process fast and easy! Definitely recommend!
Aaron was super helpful in assisting my wife with an Amazon package return. I go to this store very often and I’m never disappointed with the service.
Alex at UPS store #2833 was a big help to me when I had an issue with my package I was getting sent off. He was polite and very professional.
Aaron went above and beyond to resolve my issue. He was sensitive and flexible about my circumstances. I am very grateful to Araon and store 2833.
Aaron was great. He helped us print off a document we needed, notarized it, then helped us send it out. It was much appreciated.
First I must state that I am not related to UPS or any of their employees. I came today to this store to send a small package. Ahead of me there were two customers with a lot packages to send. As soon as I came in, Diana, the store clerk, asked me if I already have all the paperwork ready. Since I replied no she immediately handed out the form and in a few seconds she gave me instructions how to fill it up. Then she went back and finished taking care of the customers that were in front of me. When she got to me, all the paperwork was ready, then patiently she explained to me all the shipping options and rates. While she took care of me, other customers came in and Diana in a few second (about 10) instructed them how to fill the forms. The whole transaction took a few minutes to my total satisfaction. Thanks Diana.
Best UPS store in Champaign area!!! They are so friendly, helpful, consistent and i am proud to support this small, locally owned business! Keep being rockstars!
Alex did a wonderful job at helping me out with my returns! Highly recommended store! Great service!
They will nickel and dime you for everything. You need to get something printed out from an email its $2.60. But they dont take credit cards below $5 so then you have to buy something else. I chose stamps which have a 30% markup. Its a fine place to drop off a package but Id be ready with tape and all labels when you get there
Aaron was a fantastic help today. I was in an out with no issues. Theyre also doing fantastic at operating under covid standards.
Great customer service, kind, helpful, and alert! I will come in again! Ethan was great and I really appreciated his help!
When a new driver delivered two boxes to the wrong address, we were shocked and disappointed. It made no sense that the boxes meant for Los Angeles would come back to me in Atwood. Tracking the boxes was difficult when I called UPS 800 number, but once I got a hold of the team in Champaign, the problem was solved immediately and with professionalism. Cody and Melissa were unbelievably helpful and apologetic. These things happen--this is a complex endeavor and sometimes people mess up. I appreciate when mistakes are acknowledged without blaming others and the problem solved quickly. BTW: all the other nine boxes made it safely and on time to their proper destination.
Cody was extremely helpful and patience. Because I was stressing about my returns I really appreciate his calm demeanor.
Ethan is by far one of the most comfortable people to talk to, and made my walk in service so stress free! HIGHLY recommend
UPS is a great company but these stores are petty with their little charges. I think they made Amazon too good a deal and so they try and make sure the free returns aren’t free.
Hey my name Johnisha and this my first time going to Ups and Travis a good helper he will get everything done right away come to the store when u need stuff print out or sending stuff.
Aaron helped me make sure my package was secured correctly when I had some issues with the box. Appreciated the prompt and courteous service near the end of the workday.
I walked into the store and wanted to send a package with a return signature. I had a wrapped packaged and needed a label made out. The woman behind the counter said without looking at me that all packages had a return signature. She said this in a tone of voice that indicated she thought I was a idiot. I replied that I didnt know that but thats what I wanted. She looked at me and said well do you have a label?. I replied that I had already told her that I did not.At this point I was getting pretty upset about her attitude. I asked if there was someone else who could help me. She said there wasnt. I asked if a manager was available and she told me she owned the store. I was angry by this point myself and told her that I would go to the post office. She told me she didnt need my business.I really didnt understand the hostility from this woman right from when I came through the door. I can see from the other reviews that Im not the only one. If she does own the store shes terrible at running this customer focused business. If she doesnt the manager or owner really needs to deal with her.
Amazingly helpful and friendly staff. They all know exactly what they are doing and they get you on your way very quickly.
This store is not following social distancing practices. Only one of the three employees was wearing a facemask. They were not wiping down pin pads in between customers. At one point there were 8 or 9 customers in the store and none of the employees offered to prop open the door to allow 6 feet in between people in line. At a time when people feel unsafe leaving their homes these are absolutely horrifying business practices to a customer.
Ethan was super helpful with my shipment and saved a lot of work!
Through my 18month of observation, I find that a driver from this store never delivers. He is around 56, little bit chubby, between 30 to 40 years old. Unlike a guy from a review, he never delivers without ring the door bell. I missed all his delivery even if I am home. He did not bring the package and directly stick the label. In this way, he can not complain that UPS did not deliver on time, very smart but lazy.Also, I asked him once why he did that, his argument is that he did not have the key to access our building (but we do have door bell directly to my cell). He even asked my keys. So what does UPS want to do? access my apartment and steal something from me? Anyway, he kept on doing like this for 18 months now. Luckily, I am going to move.
This review all starts with Mediacom... They put me through the ringer after moving and switching my ISP. Then they wanted me to take my old modem to Tolono or Rantoul so they wouldnt charge me the $500 for it. I have absolutely no reason to EVER go to Tolono or Rantoul. So after my husband called requesting they send us a box and a return label, I wrapped it up and took it here. The guy who helped me was really pleasant. I wish I could remember his name, but he was very helpful and got me taken care of very quickly! I really appreciated it because I was ready to snap on Mediacom :)
A huge shout out to Aaron at store #2833He was very helpful and has a great attitude.Thanks Aaron keep up the good work!
Update:The owner Diane contacted me over the phone and apologize for the inconvenience. She promised me that she will follow up with DHL that my cargo will arrive to the destination. She really did so. The way she handled the problem was 5 star. However, I raised my rating to 4 stars due to initial staff issue.I am a business owner and I have been using this store due to its proximity to my house. I havent had a bad experience until the last shipment. It was one of my worst experience ever. I tried to send a big box ( over 70 lb.) to Boston. I brought the box to the store with my sister. After weighing the cargo cashier lady told us that we could leave the cargo on the lobby floor. We told her that there is another UPS label on it. So, she verified that she was going to cover the old label with the new one. Apparently, they didnt do that and cargo came back to my house two days later. I had to take that heavy box to the office again. Same cashier was there and she remembered us. We told her that the cargo came back to my house instead of going to Boston. This is where the story begins. Instead of trying to resolve the problem she and her colleague got defensive. Store manager came out and checked the labels and found out that the new one was covered instead of the old one. I explained them that we clearly stated the old label to the cashier lady. She confirmed him that was the case. However, the manager told us that the label on the box was already used in the system. Therefore, he had to charge me again. I said I was not going to pay for it. It is their fault and they should have fixed it. He then said that he was not authorized to do that and should have confirmed it with the owner. I said call the owner then. He said that he couldnt because the owner is out of town. Further elaborated that the owner wouldnt do any thing about it either. No further comments because there is nothing else to say after this approach.
Whenever I have a return I always be fortune enough to see Alex. He is amazing person. He always is polite, kind, and very helpful.
I would highly recommend this place. I especially would recommend going when Lanie is working. She is always in high spirits and helps me every time! Great customer service.
Dealt with Diane this morning simply dropping off a package, but she was SO friendly and wonderful I just had to leave a review. Made my day just a little bit better :)
I drive across town to use them because they are so kind, always willing to help, and offer to tape packages for free!! Thank you for being wonderful.
Travis provided excellent customer service and was very helpful. Amazon return process is very easy here and highly recommend.
I went in to return a couple items to Amazon and Ethan was super helpful. He made everything super easy!!
Ethan is genuine, finally someone who does care about customers and goes the extra mile. He found missing packages that where of greatest importance. Thanks again.
Aaron was extremely helpful to me, with a task I had no idea how to solve. Great service, recommend them to anyone.
Diane was awesome. She was knowledgeable and shipped and packed our things with care and attention. She worked beyond her work time too!
Aaron inspired confidence in how my computer would be well wrapped and safely shipped. Was very businesslike, as well as courteous.
Zach did a great job approaching me with friendliness, very quick and simple process getting my package.
Aaron was really helpful and understanding of his job and thanked me for coming and apologized for my wait overall my visit was great
Aaron was very accommodating. I needed a notary and help getting a document mailed and delivered as soon as possible. Thank you for your help.
We had a large diptych of zombie pigeons that wed been trying to recover and ship for almost two years and the folks at this store were able to pack it and ship it with zero issues. Great customer service!
Great customer service, easy shipping process and Zach helped get things done quickly!
Alex was extremely helpful with the return of my item. This store has always been great!
Ethan was so helpful and kind when i needed help with printing and returns for my amazon packages. highly recommend this place!
Aaron was amazing! Great job helping me get stuff to my brother who is away at college. Thanks Aaron!!
Aaron took care of my packeges and questions. Friendly staff, will defitnitly recommend and be back to do future shipping.
This is a really nice UPS Store, have been here number of times, staff are friendly!
I always be here print and mail, very solid service, everyone is warm heart!
The folks at this location are always so helpful and pleasant. Aaron is usually who helps us out. Always friendly and quick!
Cody was our agent and he did a fabulous job! Helped us with questions we had, and was efficient
Aaron was able to help me get my amazon returns figured out! Very patient and helpful!
I frequent this store and every time I’m am serviced by Aaron. He is an amazing employee! Thank you for your great service.
The entire staff was very helpful as soon as you walk in the door. Aaron was very polite and got me in & out quickly!
I came into this location to ship my item off. The guy with the glasses on was very rude to me. He didn’t have a badge so I couldn’t get his name. But I hope someone talk to him about how he should stop being so rude to customers.
Aaron is always fantastic to work with and the store can always figure out how to take care of shipping needs.
Aaron is a very up beat person. He was very helpful in the shipping a package off process.
This location is the most professional and quick UPS store that I have ever been to. Aaron is my go to shipping guy.
Travis and Jacob were great. I had a lot of boxes that I needed to ship and they were very kind.
Aaron really helped me with getting my package sent out. I really appreciate him!
I shipped a laptop at UPS and Ethan helped me with this! The service is great and everything went pretty well.
Aaron was really helpful and patient with me. Will definitely be using their services again
Very friendly and helpful staff.
Absolutely the worst business ever. If this wasnt the only UPS in champaign I would never go back. They nickel and dime you for everything and are terribly rude. I hate these people and a new UPS needs to open somewhere else.
Aaron is an amazingly quick guy and super friendly. You need anything shipped, motorized, faxed, see Aaron.
Aaron did a great job and I was able to get in and out quickly with my notarized document.
Zach at the UPS Store was friendly and warm with me. He proceeded with our transaction amicably.
Always top notch service. i go out of my way to patronize this location in particular. Aaron is always very knowledgeable and helpful. Thanks again!
Zach at store #2833 was very helpful with my shipping needs. Will be sure to use their store again.
Aaron did a wonderful job with my package! I recommend this store.
Jacob was very helpful and friendly. He showed excellent customer service, the kind I don’t find often, anymore.
Stopped by today to do a return to amazon and Aaron took care of everything he was a great help
Aaron and his staff are amazing! Went above and beyond in helping me with all my needs!
Great service Travis is an awesome guy. Always willing to help.
Aaron is beyond a doubt very knowledgeable, very personal, and very efficient. The best experience I’ve had in many years. Thanks to Aaron.
Ethan was super helpful and patient. Awesome customer service at this store!!
Ethan was very helpful and great customer service. Highly recommend this location and this clerk.
Great place to bring in your UPS packages to send off. Pre-boxed or not. My only negative for them is they always try to push stamps on me, every time
Used them to ship business suits and a bunch of stuff out to CA due to relocating for work. They were extremely knowledgeable and proficient with every aspect of packing and shipping my stuff!!!
Zach and Travis were very helpful sending my amazon returns back!
I needed a notary and some passport photos and Ethan was super helpful and awesome to work with!!!
Zach helped me out with the packaging and other queries! Made my experience pretty smooth.
Zach and team were super helpful with my first time shipping to canada.
So much better than other UPS locations. I’ll drive way out of my way for the service here.
Super friendly and knowledgeable! Michell was wonderful and fast getting my color copies for only 25 cents!
Excellent service! You can tell the employee really love his job and is very knowledgeable. Took his time and it was close to closing time.
Had easy and convenient experience. Ethan was very helpful and provided excellent customer service
Travis helped me get my shipping label printed and made it a smooth and easy process.
Travis was great and very helpful with my packaging needs.
Michell provided the best customer service and made my shipment so easy! Definitely would recommend
Alex helped me at the store today was very Friendly. Great and smooth Transaction.
I shipped a package to my cousin. Within a couple days, she let me know that it arrived and nothing was damaged. Thank you!
This store is very efficient and friendly. The owner Diane is warm to us and very creative with solutions. She is very attentive to our needs.
Travis was excellent help , fast and friendly service. Did not try to sell me extras that I didnt need
Great customer service. They should teach the other UPS store at old farm plaza how to treat people.
Aaron was super friendly and helped me with my notarization quickly!
Upon entering the store, I was immediately greeted and taken care of! Excellent Customer Service and Friendly Faces 🥰🎉🎊
Zach was amazing! helped me send my package nice and easy!
Jacob so helpful and patient with the needs(Amazon returns and fax) great ups store !
We always come here for our shipping needs. Zach is always more than helpful! Thanks Zach
I was there this morning and this young man, Ethan, was super helpful. A great employee for you to have!
Diane, the store owner, has so much experience and knowledge about shipping and printing services. She even has a 3D printer!
Zach did a great job helping getting my package out quick.
Staff was friendly and prompt. Printed my shipping return label for me and had me out the door in no time.
Best UPS store in Urbana-Champaign. The staff are great and always treat you with courtesy and respect.
Great customer service needed to send some automotive parts back used the UPS store and was in and out in a jiffyThank you UPS storeDennis
Very friendly and helpful, but I went in to get a document notarized and they signed it but forgot to stamp it. Now I had to get it done again and pay to have it sent overnight.
Aaron is an amazing service rep! He helped with everything I needed!!
Have always had great service from the staff at the UPS store 2833. The guys are all great people!
It’s great costumer service I was handled by Alex and it was super easy and fast
Service was speedy, and my representative Alex was polite and got me what I needed ! Good location !
I came in to buy stamps and send out some mail. Zach was great in assisting me!
Jacob was very helpful, always pleasant and upbeat when I come into the store.
Whether the line is short or out the door, the service is always helpful, friendly and efficient! Great staff! Great store!
Alex was a great member today! Very helpful and speedy! Thank you!
Fast and easy! Aaron and the rest of the staff always provides great customer service.
Travis was quick and efficient in getting my package out for next day delivery.
Total reviews rating 4.8
199 Reviews for The UPS Store 2023:
Review №1
2022-07-02Came in with exact measurements and weight for what I wanted shipped so that I could charge my customer. Was quoted $156 + $45-$60 for repacking. After charging the customer the quoted price, I loaded up the item and brought it in and all of a sudden the total was $350+. Lack of professionalism and a need for more training is evident. Went on piratebay and printed my own label for $80. Repacked it for 40.
Review №2
2022-06-15Easily the most pain free experience I’ve ever had. Also the representative that helped me, Lanie, was incredible, and also helps that she was lookin a lil cute 😏
Review №3
2021-12-05Probably the best usps store. I mean, have you met their super friendly staff? Everyone greets you and is happy to help! With two packages and a stack of letters, I was offered great ideas on fast shipping, and which box options were the best for me! (In other words which would save me more) Katie and Danica are friendly, smart, and efficient! They both were working during a Saturday in December and still smiling and cracking jokes even though they must have helped over a hundred customers each that day! (The box pile behind them was huge!) 20 out of 10, will go again! I hope they all get raises for their hard work and kindness even under lots of pressure.
Review №4
2022-03-22Your company did not deliver my package after I explained exactly how to get there and where to go then I was hung up on by your coordinator. It is my mothers urn that needs to be filled for the funeral so now I have to drive to Champaign pick it up and deliver it myself. This is ridiculous
Review №5
2022-01-03I never write reviews, but I have to give a shout out to this store. The customer service is amazing, it’s such a breath of fresh air! Extremely helpful and efficient. I go completely out of my way for this location even though the one in Old Farm is less than a mile away.
Review №6
2022-01-02The customer service from the staff is just amazing and I cant say anything less about the store manager either. Ive been a customer for over a year and while running a small business from home while using a box at this store was every bit of helpful for me. I thank you for your amazing understanding and appreciate you guys a lot.
Review №7
2021-10-11I rarely take the time to write online reviews but this UPS Store is one of the best. Not only does it seem to always have two employees, they are moving quickly to process customer. The store is neat and well organized. This store is more of a drive for me but its my No. 1 choice.
Review №8
2021-09-08From start to finish I was very satisfied with the customer care. I had a few returns that needed to be shipped out, and the team members who helped me were patient and made the process easy. Shout out to Danika and Alex. Thank you again for all your help!
Review №9
2020-12-14This store is awesome! I went to ship an Amazon return, and the customer service was awesome! I worked with Ethan who helped me find the right type of shipping and made sure I had all the information I needed! With his help it was easy to track and make sure my package got where it needed to be!
Review №10
2021-04-15I worked with Cody to ship a large antique linen press from IL to NC. He went out of his way to make sure it was packed so it could travel safely - including recommending crating in lieu of the normal blanket wrap. It arrived at its destination with no damage. Cody and the Marketplace crew are great - and listened to my requests. Thanks!