Identifies as veteran-owned
Yes
The UPS Store in Bensenville
Categories
Location on the map
Bensenville, DuPage County, Illinois, US
From the business
Service options
Delivery
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 630-422-7476
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:10AM–4PM
- Sunday:10AM–3PM
The UPS Store in other cities:
Comments (67)
I had an awesome experience at the new UPS Store in Bensenville! It was my first time sending a package, and I called the store to get some help. Jimmy answered, he was not only charismatic and knowledgeable, but super friendly. He answered what he could through the phone and asked me to come in to help me further. When I came in he helped me prepare my package and offered me a great deal. Jimmy really went out of his way to help me, amazing customer service! I will definitely be returning here for all my shipping needs😊
This is the only UPS Store I choose to go to, The staff is super-friendly, there awesome on the covid-19 protocols all the staff wears mask, place is always clean! - never to crowded, and always help out with what you need. Cant say anything bad about this place! - if I could’ve gave more than 5 stars I would but 5 is the limit!
I’m so excited that this UPS store opened in town! I was greeted by 3 employees & actually one was the owner...Jimmy! Everyone was very friendly, helpful, quick with getting the customers needs & packages taken care of! I’m just amazed with the overall experience I had. Oh & The store looks amazing, very organized & clean! I love doing business here! 🤩
Jimmy and his son were super helpful. Great father son team that only have the highest level of service to provide to their valued customers. It really is felt from the moment you walk in.
Recently hired Jimmy and his team to pick up an auction item from Leonards Auction house in Addison,IL... superb professional service from start to finish. The pickup, packing and shipping service was communicated to me throughout the entire process. Thank you for the great price Jimmy, I appreciate everything that you did to get the item to me. Thank you!
Working with Jimmy was one of the best customer service experiences Ive ever had! Im cant say enough about say how far above & beyond he went to ensure that the rather large item I was shipping was delivered carefully. Thank you, Jimmy!
Love it! So happy that they finally opened this much needed UPS store in Bensenville - Wood Dale! Amazing customer service and dropping off my Amazon returns is a smooth process! Plenty of open parking, definitely it’s my new go to place!
My shipment didnt make it in one piece but Jimmy was nice enough to put a claim in so I got my shipping charge refunded along with extra fir the estimated value...and now I know better how it should be packed so thanks Jimmy...ps...the rep did say she would add more bubble wrap...but I will be more careful in the future too👌
First and foremost.....Impeccable customer service. I recently discovered this gem of a location while shipping some paintings out of state. Both times I was there I recieved friendly service from well trained employees with efficient timing skills. In the time of a pandemic I personally dont want to spend extra time in stores....I did an amazon return, shipped a painting and the owner offered to add my business card to a local promotion board, all in less than 5 minutes. Thank you to the employees here for putting a smile on my face and making things a little easier in these difficult times. Happy holidays!
Worst customer service I have experienced, was in line to return comcast equipment and the attendant told me to come on another day because the door was supposed to be closed and she needed to close. She could have said that when I entered the store, lazy and bad customer service skills.
Recently used this UPS store to receive some important documents via fax. Jimmy and his team were super helpful and courteous. Strongly recommend The UPS store in Bensenville for all your small business needs!-Nikola
Recently opened store and really awesome! I had the nicest man help me out and print out a shipping label for me! I think his name tag said L.T. (I’m not great with names!-pretty sure it said he was a vetaran) but it was the best customer service experience I’ve had in a UPS store so far! This bensenville location is great, and I was helped out right away. Will definitely be coming back to ship often! Great price.
Very friendly people,always willing to help with the services they offer and beyond to satisfy the customer
Recently shipped a package from Chicago to San Diego and Jimmy along with his team provided superb customer service during my visit. Jimmy resized my package to a smaller shipping box, which saved me $15.00 in shipping cost. STRONGLY RECOMMEND Jimmy for all of your shipping needs!!!
First time I used this UPS STORE when I walked in a very friendly man named Jimmy greeted me. I had to return an Amazon pkg he was very helpful and explained exactly what to do.He took care of everything for me what a pleasant experience. Thank you again for your help!
I’m so glad to have a UPS store open so close to me. No more driving all the way to Addison anymore. LT has been excellent in helping me with all of my questions and my shipping concerns. I will continue going here for my packaging needs. A plus, he’s a Navy veteran and the owner. I’m proud to support my local store. Thank you for your service and Thank you for your help! I’ll see you soon!
Recently visited this store to send off some shoes that I sold. The people here are super cool. As I was parking, an associate walked over to open and held the door open for me to come in. Just super cool, small things that make a big difference! 5 stars all the way!
I had a heavy marble table that needed to be packed and shipped to Canada.This UPS Store was fast, cost effective and did an amazing job of packing the item.Make this your go to place for all your shipping needs.
I Was SO pleased from start to finish working with Jimmy and his staff .Jimmy handled the quoting , the pick up , the expert packaging of a prized game table ,arranged the expert UPS carrier ... providing me the tracking number when it left his locationANDmost importantly...THE best price .It arrived early and in mint condition due to his expert care .5 STAR and more !
The best UPS store in town, love this place, Jimmy and his team are very helpful, courteous and nice! I sell a lot of stuff in ebay and this is the place to go to drop off and or get your stuff packed and shipped!
LT, the manager, is the best! He’s always super nice when I drop off my Prime Wardrobe returns, but he also recently helped me remove the binding from a 370+ page book, a task I really wasn’t sure how I’d be able to accomplish. Thanks, LT!
Wow!!! This place is amazing! Great customer service, clean, smells good, candy, and they are raffling a big tv!!! I don’t do reviews, but this place deserves every recognition possible!
Went to drop off an Amazon return, Jimmy came out from the back never greeted me as he was on the phone the whole 5 minutes I was there. I would never go back, but since this is the only UPS store closest to my house, would use for convenience.
Jimmy has some of the best customer service I have ever seen. Very helpful and will make sure that every single detail is done to your liking. I will continue to do business with them from now on.
This is a recently opened store and the customer service was amazing! I was greeted immediately upon walking in the store. They proceeded to help me out with my shredding, explaining the process as we went along. Thank you for all your help!
I worked with Jimmy and his team for printing job and they were super helpful. Excellent service and very friendly staff!!
Lulu, thank you for the great customer service in shipping my boxes to Cedar Lake Indiana. I really really appreciate you going out of your way to resize my box and save us a few extra bucks. Thank you!
Never would have imagined of walking into a ups store to ship, more of do it myself type person, but service was amazing and btw that lulu girl is cute.
Great experience this morning. Jimmy was friendly, helpful, and very accommodating! I wish him the best in his new business!
Excellent service from everyone working there. The entire building does a great job of making sure customers get what they need and are very quick with transactions. 10/10
Great spot! Ive shipped out some big dollar fragile items and they do a great job packing them all up.
Wonderful help from Ivan and JT as we were running ragged trying to get a parcel mailed out before taking a plane a few hours after. Many thanks!
Great experience! Jimmy and his staff are very friendly and helpful. The facility is always very clean. I would recommend this place to anyone.
This is the best UPS store I visited. They have very friendly staff, clean and organized store.
The location is always nice and clean. The staff has always been friendly and helpful to me. Keep up the good work!
Professional, reliable service every time. This spot has become my go-to for all of my shipping needs. Highly recommended.
Jimmy and his team are dynamite! They are so fast and helpful. I couldnt recommend them more
Great location, easy access, bright and super friendly staff. And they always got candy :)
Never meet like these people amazing dealing with please give them a try they well deserved
Best UPS store around!!!!
Jimmy is the most professional person I’ve ever worked with!
Go to FedEx and save money and time
Quick service, person at desk was very helpful. Will definitely come here with more packages next time.
I was in town and had to ship something to Florida. GREAT customer service!
Jimmy took great care of me! Welcome to the neighborhood!
Perfectly Service . On time. friendly very nice. Thank you. For good services.
Fast and friendly service every single time Ive been to this ups. EVERY. TIME.
Easy drop off and friendly service!!
Very helpful and considerate customer service.
Very considerate and fast service
Great customer service
Great customer service
Jimmy is always with a great attitude enjoys his work always friendly with everyone
Ever since I discovered this Ups I only go to them. It is the cleanest and best organized Store.It can be seen that the person in charge of this store is totally dedicated, and they work with great professionalism. My kids love this Store, the manager is super nice and always surprises them. Thank you for everything!!! The best !!!
Very satisfied with the service and attention received from Jimmy, the truth is that I was very happy to find Hispanic staff and so willing to help their clients.
Hello, I want to express the excellent service offered by the workers Jimmy and Lulu are very patient and help a lot with returns, they make it very easy for customers
Bahut achcha store hai log bhi bahut friendly hai
Total reviews rating 4.8
67 Reviews for The UPS Store 2023:
Review №1
2022-01-075 stars are not enough! I absolutely love coming to this location but I think my kids love it more. The service is amazing and the mailbox game is something my kids look forward to whenever we need UPS service. The generosity and care that they have for the kids is so heart warming. This is my forever UPS store for so many reasons. You will leave with a smile on your face and that is what we all need in times like this.
Review №2
2022-02-03I love to work with Jimmy. He is passionate about his work, caring to his employees and and customers. Makes me and everyone of his customers feel welcomed and valued. I love the goodwill he does for the community and how he puts a smile on many childrens face by having many activities for them.Thank you Jimmy and your crew for all you do!
Review №3
2021-09-16I ship UPS a few times a week at various UPS stores, and generally they are professional and efficient. This location and the owner Jimmy stand out among them! I was greeted at the door by Jimmy, and he was so friendly and helpful. In this fast paced world, we sometimes get caught up in simply doing business. It was refreshing to have personal interaction while doing my business. I would give 10 stars if I could! Thank you Jimmy.
Review №4
2022-03-30Great customer service! Thanks to the good looking guy Jimmy we didn’t missed our flight!
Review №5
2021-10-04My hubby and I needed immediate Fax Services and were happy that this UPS location is very close to home and our shop!!!!This location is very bright, clean and customer service is superb!!! The owner Jimmy is very friendly and caring….simply spectacular!!! We will be back:)
Review №6
2021-10-06A+++++++ Ive gone to this UPS store on multiple occasions. Ive never had any issues. I would also mentiom this is veteran operated and Jimmy (L.T.) has been the most utmost professional and considerate person at UPS, Ive ever worked with !!! This place is FIVE-STAR 💯🇺🇸 hands down.Ive been in the logistics industry for years and when it comes to getting people set up to ship their packages and on their way, then Jimmy has the most positive and caring effort ever displayed. No one star review can be taken seriously here when the customer does not put enough effort into their own packaging, period.Customers, please know that its very important to package youre very fragile items in a very secure way, these packages get transported through different mediums and can experience some tough roads. If you arent preparing youre fragile items or packages with extra care then you can only blame your self.The UPS Store is here to assist you with getting your package from point A to B in the best manner possible. It is up you the shipper to ensure the safety of the contents inside. Jimmy will always offer his help and do his best to provide the best service possible.Anyone thats giving them a one star review has made a mis-judgement from going to the store one time and having a bad experience but thats not fair. Ive sent and received so many packages with this store and every one there is super helpful and I travel 90000 miles a year on the road on average.
Review №7
2021-06-14My go-to UPS store as the staff goes above and beyond treating each and every customer in a courteous manner. They make sure every customer feels important and offer efficient services. Such a clean store as well! I would even go as far to say it’s a hidden gem of Bensenville to say the least!
Review №8
2021-11-09Great customer service! Jimmy helped me identify a scam I was about to fall for as a beginner seller. If it wasn’t for him, I would’ve lost money and an item. Thanks again for the help Jimmy!
Review №9
2022-03-09This is a great store great custom service from the manager jimmy all the way down to his great team staffs I’m always in quickly our quickly
Review №10
2021-03-01This location has incredible customer service! Was recently helped with my business menu and could not be happier! Jimmy, the owner, and his staff are very helpful and go the extra mile for each customer. (They have amazing pens as well) Also make sure to check them out for Amazon returns!