In-store shopping
Yes
The Salvation Army Family Store & Donation Center in Skokie
Categories
Location on the map
Skokie, Cook County, Illinois, US
Service options
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 800-728-7825
Site: https://satruck.org/
Site: https://satruck.org/
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:Closed
The Salvation Army Family Store & Donation Center in other cities:
Comments (117)
The staff is friendly and helpful. I always find something to buy! The main entrance can use a good cleaning sweeping, moping, and even a little paint.
This particular Salvation Army is very run-down compared to other Salvation Armys. I went over there today at 5.:30 pm and they are closing in 30 mins. I got yelled at by the manager (I found out she is the manager later) when I wanted to go into one of the isles. She was cleaning up, I guess? She told me they are closing in 20 mins and I am not welcomed to go into the aisle she was putting stuff away.Nevertheless, I got a few things. One of the items that I found was a handmade frog figurine made of dried straws. It is different and for $0.97 cents. I decided to put in my shopping cart. When I went to check out. The person who was yelling at me was at the register and she was ringing up my stuff. When she saw the frog, she said the price was not right and she put the frog aside and did not let me buy it??!! I told her I want to buy the frog. She said the price is not right. I said okay. Then give me the correct price and I will buy it. She said she can’t make up a price at the register. I said but I want to buy it. Can you get the manager for me? She said, I am the manager. (she should be fired). I told her you can’t do this to a customer. I want to buy that frog. She said again, the price is not right. She continues ringing up my other stuff. I was in shock. I said to her, you want that frog yourself? She said what am I going to do with it? This is the manager who worked on June 27th 2020. Totally rude and not friendly.
I absolutely love it when I have a little spare time to make it to this Salvation Army prior to work. It has an amazing selection of ties, coats, jackets, vests, boots, shoes, jeans, kitchen appliances, and furniture. What I also like about this location is that each item is well organized and decently priced compared to the ridiculous prices at the location in Morton Grove, which prices secondhand items like its a Ross location.There have also been select times when I came to this location with no intentions on purchasing anything, but just to look around at the items inside of the store. I find it very therapeutic to look at what most consider junk, furthermore I also tend to paint a picture in my head of the lifespan of the item, which clears my head at times.During my visits, I seriously have to set my alarm when I shop here because its easy to get lost in looking at every single item of interest. If you are looking for a good table, dresser or shelf your in the right place because they price these items at affordable secondhand prices.Thomas G
Found a Madonna that was part of a now lost nativity set. Asked a lady working there if there was the rest of the set. She tried to help me find it when she was called up front. Told me that she had seen the set but this piece got separated and she would price it for me. I went to check out ( with $50 of other items) and the cashier said no price- no sale. So I told her what the other woman had said. She asks this other woman who must be the manager. She says no. So I tell the manager that the other woman said she would. Now they all start speaking spanish so I won’t understand. After a while the answer is still no. She says there is a sign saying no pricing. I ask if it is because I am not Spanish because of the purposeful conversation to keep me out of it. As we left my friend said that the manager was also giving a woman with a headscarf a hard time.So I go back the next day hoping to find the Madonna. As I enter the store, there is a sign on the door saying no dogs. Well, right in front of me is a kid with a dog. And as we come in, there is the manager. I immediately think this woman is going to throw the kid out. Instead, she tells the other workers that it is her son and he will be in the store ( with dog?) until she leaves early at 1:00.She gets to break the rules for her but not for anyone else. Discrimination or ‘I get to do what I want and forget everyone else’????!!!!
Worst customer service I went there and i found this nice musical figure and it was $1.99 I was wowww not bad , but guess what when I get to the cashier ready to pay. This skinny old lady Hispanic told me that she thinks I was too cheap , she took item and refuse to sold to me because it was only $1.99. I notice this other lady went through the same thing with some shoes. If this skinny old lady is so good pricing items she shouldnt be working as a cashier... I hate that I waited for two minutes and she decided to not sell the item to me .
Place is clean but some clothes are hung too high and your neck hurts after searching awhile. Men pants are not labeled with size and length on price tags like store on Devon in Chicago. This place has no dressing room so it’s ridiculous to try on clothes over your existing clothes. You need to come dressed with t-shirt and boxer/tight for easier try on.
This kind of stores is to help people with low income. But their prices are expensive. You can find new clothes at Marshals for the same price there . I know is to help another people but at least me. I can not pay those prices.
I found a bag that I’ve been looking forever for. Well just see the strap to make sure the fit tag came off. I realize tag list items cannot be sold, but putting a tag on adjustable portion of the item is the most silly thing ever. This is all after waiting in line for 20 minutes.
Absolutely the worst customer service. They were so unaccommodating when I was trying to arrange a pick up of a donation. After them randomly assigning me a date without my permission, I finally corrected them settled on a date and was given a huge time gap of 8-4 for a pick up time. I was willing to sacrifice my Saturday to have this furniture picked up. It is now 7:53 pm and they still havent arrived. No phone call or email to give me aheads up about the status of my appointment. Sacrificing a potential 8 hours of my day is bad enough but now it is going on 12 hours. For a company that relies on donations, they arent very friendly to those who are trying to give them things for free. Its really unfortunate that they have made this donation process so horrible; I would love to give more items but I dont want to go through this again. Ok, long rant over!
When you look at the prices on many items at this store, youd think you were shopping at a high-end resale store where they actually care about the merchandise they sell. While I prefer a cluttered Salvation Army full of interesting merchandise to the bare bones Arlington Heights store, this location is a disaster.Filthy, dirty, beat-up shoes that should be thrown in the trash are being sold for ridiculously high prices. Some are ripped, others are missing insoles, chewing gum and mud caked on the bottom of soles, and really disgusting foot BO permeating the entire shelf area!They sell crappy, small stuffed animals for $2.97 and up - far better ones are a mere 50 cents at Goodwill. A gently used Michael by Michael Kors winter jacket for just shy of $50 - are you kidding me!! This is a repulsive, overpriced store with no redeeming qualities.
It has a lot of stuff but its too overwhelming for me to look for my size on a rack with 140 pairs of jeans and no order to the sizes. If that kind of thing doesnt bother you, then this place is a gold mine!
There are better salvation army locations around the city. The clothing is soneyimes over priced however every now and then you can find a deal. Great for upcycling, reselling or keeping a treasure.
I always want to this place but one thing is bothering me the women in the cashier shes rude with the customer and dosnt respect them I dont now what her name but I think all people will new her because she always didnt respect the people when she talk with them .But othet employees are nice
Love visiting, but dont always leave with a find. Oh well. Thats thrift shopping. Huge selection of mens and womens clothing, furniture & bedding (oddly enough). Books & home goods a bit of a dusty mess. Usually short line to check out
I bought a cheap table at a reasonable price since I only need it for my room to use for studying. The sales people were nice, and the cashier where I had the transaction informed me that they cannot bring the table in my car, they will only carry it outside at the backdoor and the rest I have to do it myself then I said thats okay. So I drove at the backdoor, saw men unloading furnitures from the truck and I got off the car. I found my table and the guy who just brought it there. Only when I realized that the table is too heavy for me to lift and I cannot do it on my own, the fact that I am petite young lady. So I asked somebody for help just to lift the table up with me, but this other big guy was saying sorry that he is not allowed to help. What? Poor lady no one would even want to help me, I didnt ask them to do it themselves, I was only asking to help me carrry it with me. The ending, I did it alone. I had no other choice but to suffer, but I survived. Salvation army help many homeless people, and feed them, but it is only limited to that. In asituation like this they cannot. Its ironical to think.
I shop for home stuff but lately I feel like over the years its been getting worst. I havent really tried my best to go here unless I drive by.
Its a thrift store, and its got grit; not sure why people expect to be walking in and out of a department store. Hell knows Im poor enough not to. If you cant handle a Sal Army, maybe you shouldnt be there. Its actual thrifting for people who actually NEED those prices; not whiny, entitled, overprivileged suburbanites who got tired of going to Goodwill. Sorry @Graxia, but your need to compare your mundane strife of lifting something thatll actually help you lose a pound off your bloated ego to the struggle of the homeless and at-risk is just gross. Next time you complain about being a poor little lady for buying something you can barely even carry into or out of your car (why didnt you get a pickup receipt for the next day if its such a melodramatic ordeal?) and NOT have someone immediately jump to your whims, remember that its just a taste of what being TRULY underprivileged is like.
It has changed for the worse, there are too many people walking around, your employees need to be humble with customers, all their help comes from donations,two employees at the same time was downing a customer, it does not the that on a Sat., in front of a long line, the customer walked out, also, same thing on Clybourn, I go there on Mondays for a lot of years, you cannot get help to your car, I am 68 years old, I had to push a table to pay and then to my car, where is the courtesy and thankfullness.
The worse place!!!!!!!!! Every Saturday they supposed to have certain color tag on sale, but yet if get there at 5:00 pm knowing that they close at 9:00 pm you’ll find most of the workers going isle by isle taking down everything that has that color tag on sale!! And they’ll be yelling to each other’s from one side of the store to another the worse place !!!!! if I could give this place 0 star I would but that option is not given here
I dropped off a car load of cloths, furniture, sporting goods on Saturday, 10/10/15. I asked the attendant where I should put it, he wasnt helpful and seemed upset that I was even there. After I unloaded everything from my car by myself I had to ask for a receipt when he shouted at me that theyre right there . Not a person a business should have working with donors or customers. Needless to say, I wont be back.
This store was a mess! Clothes on the floor, building is so crammed. Not enough room for the amount of things in the store. Also way over priced.
Theres a lot of junk at this store. And if the have anything good, they have higher than retail prices on it. Doesnt make sense.
Expensive! Some items were already damaged and still marked up if they were brand new.
Way over priced for used stuff. Very, very rude, I mean ruuude staff. Goodwill much, much better.
They have lots of clothing but isle are a little congested and clothes are stacked up tightly against each other on rack making it hard to look for size and price
Good place for used clothes. It gets busy on the weekends and the staff has a difficult time maintaining the cleanliness of the isles.
They need to have a new menager for sure. Messy place, clothing are overpriced as well as furnitures. Stuff on the floor.
One of my favorite thrifting spots, I love this smaller store.
This is my go-to thrift store. Been there plenty of times to donate and buy... friendly staff and a good sized selection.
Always ready to take your donation, and inside you always can find little treasures😁
Prices seem a little pumped compared to goodwill. The place could be a little cleaner and more organized.
Incredible variety of items. Even newitems. Cordial customer service. Great location. Wow!
Short woman at the cashier in front I was talking with her today and she walked away from me she’s never nice and rude I will ask about her name and update My reviewThe manager are very nice And the young girls who work there tooThe prices are high
Drop off facility for Salvation Army also retail outlet on used goods of all kinds at low to reasonable prices
A clean and organized Salvation Army, you never know what gem youll find here! Now open again after a short remodel.
They will ask you if your own clouding is yours,with explanation that is the rules of the store. I will never go there again!!
This place is a joke. 90% of the prices are the same as when the items were new in much better stores.
Well, it had good stuff at a cheap price and its customer service is good too.
I love this Store. They always have something good to bring home
Ehhh i mean the service is great but, u dont think the clothes are that good but i would still wear them.
Good stuff love it and got a lot of things😁
Never enough staff.
The employees were very lackluster!Only the manager, Tiara was on the ball and customer service oriented!
I thought their prices where too high on some things.
Excellent staff and decent selection. Management always treats me well.
Very clean and friendly staff makes this a great place to shop
They think they are a high end antique store.... Even though it smells like sewage...
Great bargains
Nice store good stuff and cheap get my books from there
Its a bad customer service.The service is very poor on the management side especially.I want one of the boss Please contact me ASAP
Such a nice & helpful staff !!!!
Bunch of slow moving none motivated people.Checking out was the worst no clear indication if its a vertical or horizontal line.
You cannot contact a live person by phone due to unlisted phone number. Only a website. Extremely customer unfriendly and uncaring in my experience..
AMAZING INDIVIDUALS THAT WORK HERE. There always working hard and grear customer service. Thank you all!
The layout of the store was cramped. Not all the items were accessible.
I found what I needed very nice place to visit
Over-priced. Small selection compared to other salvation armies.
Put some respect on the workers lol went in there and all I heard was nagging from customers
Terrible staff. Store looks like twister went through.
Price are good and nice customer service
They have good things but sometimes expensive for used ones!!!
Managers need retraining bad or just fired. All of them
Used to be cheap but then they increased the price and things are unorganized
Junky but I always find great deals. Always
Donations for good cause drop off alley entrance
Consist ever changing selection.. especially furniture and electonics
Not very organized. Not worth the time. Go to Goodwill.
Shady business tactics caused by employees and managers working at this location. Try other locations
Not what it use to be! Not much to Browse! SAD!!
Decent selection, nice staff
Very rude staff and over priced 👎🏻
Ehhh prices and line were very long
Very clean store.
I got what i wanted to get and it was less than $20
Great selection and super cheap
Beat.Aggressively priced and low end product.
Ghetto dirty nasty ignorant people.the place is filty.
Great prices wonderful aercixe
Too pricey for a second hand store
Good place to buy cheap stuff.
Service at cashier not so friendly
Very kind staff!!
Over priced and unfriendly staff .
Best time to shop is on Saturday
Great place to shop at.
Way overpriced on clothing!
Nice stires
Good stuff at a good price.
Clean and well managed.
Mostly find something
Nice and big store
Customer service is bad.
Bed beds in furniture be careful
Always good stuff
It has cheap stuff
Grwat thirft store
Really expensive sometimes
Messy and over priced
Love thrift shopping
Good service
Expensive
Weak
Stores for all
Awesome place
Nice people
There are many very old things
All messy
Total reviews rating 3.4
117 Reviews for The Salvation Army Family Store & Donation Center 2023:
Review №1
2021-07-09I was a regular shopper at this store - I would go in at least once a week. In the past couple of months the store has become so filthy and disorganized that I can no longer shop there comfortably. They trash cans overflow, the floors have not been swept in months. Clothes litter the isles, shelving is broken; the whole store is disgusting. I would avoid if possible.
Review №2
2022-05-31The shelves seem empty yet full...... they have tons of glass wear and clothes but other then that its a roll of the dice like most thrift shops. They have golf clubs but nothing animal related.... pretty much hit or miss . The prices seem decent maybe a little high for stuff thats been donated for free to help people less fortunate..... if they actually priced this stuff to get rid of and help people then maybe a higher score for me ....
Review №3
2022-04-14I am a teenager and everything was for old ladies and old men. There wasn’t a single piece of good clothing. There is also no fitting rooms which is absolutely ridiculous especially because it is a thrift store. Do not recommend at all I would rate this zero stars if I was able to
Review №4
2018-11-03I find some of the best housewares, kitchenware, books and DVDs at this location. The employees are generally pretty nice. Stays open until 10 pm. Closed on Sundays.
Review №5
2021-07-27Nice variety today and fair prices. Would prefer a little cleaner store but it may just be older. I was a little disappointed in the small collection of t-shirts. Do they not wear them around this area? People were exceptionally friendly.
Review №6
2021-03-16I always find something here. This is a well run and organized store. You wont find many items that are broken or that should not be sold. Its clean. There are items that make it onto the floor without pricing. You will not be able to purchase the item even if there are other identical priced items. They are not particularly helpful here. It feels like an adversarial relationship between customer and staff. That said, its Salvation Army. They do good works beyond the stores and you are keeping useable items out of the landfill when you shop here.
Review №7
2020-12-21Went to find jeans for my son who is chubby but there was barely any clothes for kids. For adults theres alot of things. Furniture is really nice and in good shape. Good prices too.
Review №8
2022-06-066/2022 5* Great place for good deals.
Review №9
2020-02-05It was first time here. Yes, it was a mess and yes, some pricing was high, but I loved it! I found so much clothes. Name brand. All my 7 shirts for 99 cents and 8 pants for 3.99! It was such a steal. Even Goodwill doesnt have pricing so low. I would go back see how my second time goes.
Review №10
2020-06-16I found the store to be clean and organized. Clothes were sorted well and hung nicely. A number of items still had the tags on. I found some great buys, and the person who was at the checkout was friendly and proficient.