The Puppy Shop in Berwyn
Site: https://www.berwyngroomer.com/
- Monday:Closed
- Tuesday:8AM–3PM
- Wednesday:8AM–3PM
- Thursday:8AM–3PM
- Friday:8AM–3PM
- Saturday:8AM–3PM
- Sunday:Closed
Ive been taking my dog here since we found her in the streets as a matted, malnourished pup. Theyve always taken exceptional care of her and have always provided top of the line service. The prices are extremely reasonable, especially for the quality service they provide. We recently moved from Berwyn and I still make the trip to The Puppy Shop because after dealing with other groomers and chain store groomers before finding them, I know Im not going to get better service or care anywhere else! Trust me, your dog deserves to be taken care of at The Puppy Shop!
I have been taking my dog here for years. The staff is always friendly and nice. They are always cautious when it comes to grooming and it’s the only place I feel comfortable taking my dog. The Puppy Shop is a highly recommend place to take your furry babies, the service is always great!
My wife and mother-in-law have been bringing my mother-in-laws Maltese there for 9 years now. When my wife and I got a German Sheppard, my wife said we can only bring him to the same groomer as her mothers Maltese. At first I was skeptical because I have previously experienced with other groomers that when theyre good with small dogs, they arent great with large dogs. But the Puppy Shop did amazing and they are very welcoming. We recently also brought our 6 month old Huskipoo there and they were very accommodating with both dogs and their prices are reasonable for the great work they perform!Highly recommend!
I’ve been bringing my dogs to get groomed here for the past 4 years and I have never had a complaint about them! My dogs are always looking sharp, and most importantly they always look happy. I can tell they are always being treated nice! Everyone is also very nice and respectful. I don’t usually leave reviews but this place definitely deserves 5⭐️
Very trustworthy. I set up my appointment 4 days ahead of time. I was in a crunch for time so I did need my dog back by a certain hour i let them know my request at the time I set up my appointment. I showed up and they stood by their word they had my dog ready and looking cute and smelling fresh as how they usually do and by the time I needed him home. I have been going here for almost 10 years.
We’ve been taking my dogs isaboo, nala and max for a long time. We love the service and know our dogs are in good hands. I will always be a loyal customer. I would hate the fact that someone who has a little bit of power in the city would try to ruin a great business just because she doesn’t know how to take care of her OWN dog.
I’ve been taking my Pomeranian here for over a year now and have never been disappointed. He would usually cry when getting dropped off to the groomers but doesn’t cry when getting dropped off at the puppy shop. They always give him the cutest haircut and my puppy smells super good afterwards !
Just started taking our 7 year old Havanese, Max, here after hearing great things from friends and family. Max has always been a bit difficult to groom as he gets a lot of anxiety from just the sound of the water running, not to mention the clippers. The Puppy Shop were so kind and patient with him and did an amazing job on Max. He was so fluffy and smelled amazing. Will continue to bring him here for many years to come. Thanks guys!
I purchased my dog here back when they sold puppies and he has been getting groomed here ever since then. He is always treated with care and I apologize for what I said before. I understand minor things may happen that do not hurt the dog, and I was just worried about my dog. This place has known my dog for almost 10 years, and they always know how we want his cut to be.
I have been taking my dog here for about 5 year now.I walked in to take her and the owner straight up told me no because my dog barks ..... he said he had many appointments today but it really didnt seem like it.He told me hed take her but would charger me more...Im really upset because Ive been a loyal customer and for him to do that was really shocking.Never am I coming here again, they lost me as a customer.
Very very very disappointed. At first I thought they were good. Until they told me that my puppy was aggressive & they couldn’t take him in on the weekends (I was surprised because my dog is usually very calm). Anyways, I couldn’t make it on a weekday. So I set an appointment two weeks ahead and they agreed. But then last minute they tell me that they couldn’t take him in because they had more customers that were willing to pay more. Which that’s VERY UNPROFESSIONAL. They didn’t respect my appointment and on top of that they don’t show the “every customer is important” because every customer should be important no matter what.I ended up taking my dog to another groomers and they didn’t have a problem with him at all, matter of fact he didn’t act aggressive & when I got him back he was much much more happier. So that was something that got me thinking about this place.
I bring in my dog sparky little apricot poodle. The lady usually does his hair cut. She does a great job they have great customer service. These past few times the guy has been taking care of my dog and he does a great job too. I usually do a walk in or I call a few minutes before going. Sometimes its a hit or miss. I dont mind my dog being there for a few hours because I know hes in good trustworthy hands. I always drop him off with his little blanket or crate pad. Great job.
I absolutely love the way they shower and groom my pomeranian, they are the ishh as far as making your dog look beautiful, took my pomeranian teddy in literally like 3 days after taking him to another place (that overcharged me )because I was so dissatisfied, the puppy shop charged me less and left my teddy looking beautiful like always! Im glad I have this great go to groomers, I was so disappointed with the other place that I only took because the puppy shop was closed, so I gave them a try, Nope,never again! Over charged me and didnt do absolutely nothing to make my pom look like he just got back from a pricey shower, no trim no nothing, hence why I now appreciate The Puppy Shop a million times more!
First time coming here had no problems. My dog had fleas and I was unaware and they resolved it with no extra cost. With that in mind, I decided to come back since they were sincere and gave me good customer service. Since then, its been nothing but problems. I have set up appointments specifically for a haircut and they would confirm with me no problem. I show up and they tell me they cant because its either too late or couldnt do it. The whole reason I called and setup an appointment was specifically for a HAIRCUT AND SHOWER. They end up not performing what I have asked for. Today I picked up my dog again to find out they didnt give him a haircut bc it was too late and that I should have called earlier to confirm. I CALLED 3 DAYS AGO TO CONFIRM! He never mentioned anything about confirming a third time to confirm procedure. Ridiculous. Last time I go back. They lack organization and requests.
Took good care of me and my dog. They do a good job reasonable price and they dont beat around the bush they tell you like it is. They recommended me to my dogs new vet also. i can tell when my dog likes his haircut and my dog likes his hair cut he struts his stuff after picking him up from the puppy shop he walks around the house like he is the king of the house.
Great place you couldnt ask to find a friendly Groomer to go too. Been to a few groomers around my area at one shop I was given the wrong dog never went back but since coming across The Puppy shop you get a service with a personal touch. Good service, patient with our Husky, simply put if your going somewhere else then your not getting the best
Hello everyone. Just a few months ago I took my 3 year old schnauzer to puppy shop my partner and I where very happy because she came back amazing and we where supporting our businesses in our area -berwyn- we love to do that. Anyways we schedule an appointment for Tuesday to take in our dogs for 9am I went in there and the guy was by himself and sick! We advice that we was going to be unable to take my dogs -fair enough I stepped out scheduling an appointment for today at 9am. Well he just called me and said we is unable to take my dogs because there two and blah blah blah ENOUGH! I WILL NOT GO BACK TO THIS PLACE . As a business owner I like to give my client the best customer service. It seems he really doesnt care.
I have to say, as a 6 year costumer of the puppy shop, their work is rather satisfactory. They always leave my extremely furry cockapoo looking nice and sharp. True though they may keep him there for a long time, he is a workload, he always comes back relaxed and quite happy with his hair and nail trim. The owners are very kind and are upfront when they come upon a service, price, or scheduling problem, and give us alternatives like maybe pushing a schedule for a better day. Very good service, and much better than petco or petsmart from which my dog would come home very hostile, that is if they even decided to see him. Very homey feeling and for a very good price. Thank you puppy shop, you will be greatly missed when we move out of state.
They are typically very helpful, I called yesterday to make an appointment for Saturday and was told he left for the day and to call back to see if he could possibly fit me in. I called back today and was told the soonest available appointment would be June 3rd, I was surprised to hear that since he said there was a possibility for Saturday. I have been a customer for about 3 years and now unfortunately have to find another groomer.
I had called earlier and and asked what was the earliest I could bring my gsd in and he had stated and hour. I told him I could schedule for tomorrow and he had stated I could bring him in today.I used the term, scheduling and the owner went along with it. He also as well stated that he didnt have much work but did have another GSD this was at 10. It was okay to schedule it for the next hour. Yes, I did arrive at 11:15. I get there and he did apologize for stating that he wasnt going to be busy and told me other walkins did come in . And that it would take 2 hours.Your place to me sure did not seem clean. And you had multiple animals still. I also was going to wait with my dog for as long as it took. Regardless, please communicate with customers and express that you dont do same day scheduling. I would have gone in on saturday but you assured me it be fine to come in today.Thank you for replying. That hopefully means you care.
I took my Shih-tzu to get groomed at The Puppy Shop. Shes usually really scared and get frightened easily but i returned and she was calm. Looked very adorable with her new haircut. They did an amazing job with my dog. I will be returning WITH an appointment. Thanks guys!!!!
Got my Miniature Pinchers nails trimmed there it was quick and easy the guy even was showing me the correct way to file them at home and how to keep him groomed. I actually got my dog from them a few years back and had forgotten they did grooming too. might be bringing him soon for a full service next time. they did what was needed.
Love the shampoos. Today was my first time letting them trim my dog. They said trimming consists of legs, paws, stomach, private areas, ears, face, tail, and back area. The only area I noticed trimmed was his stomach and private area. Looked like he was bathed and received a blow out. Hair was so uneven and blushy looking. He was also matted after service (only on the legs). I asked can they trimHim more and make him look like hes coming from the groomer, they stated thats more work for them to do. I thought you should always try and please your customers. I paid an extra $20 for nothing. I know the difference between a trim and a haircut. And he didnt receive either. I had to come home and trim him myself.I was able to cut the matted hair off and he looks much better. Ill just stick to Petco. Its more expensive but you get what u you pay for.
Two months ago my dog came home from this shop with a complete bloodshot eye. I thought he hit himself, I would have never imagined that someone there would’ve hit him until two weeks later I tried to make another appointment and they told me they would no longer see him because he was to aggressive and snapped at the groomer last time. The groomer said over the phone “I apologize but I reacted when he snapped at me and I hit him in the head, it was a human reaction”. If I could give this place a zero I would!
I brought my shih tzu in on a Thursday at 10:00 am. She wasnt ready till 5:30 pm. She had a bath, haircut, and nail trimming. I had taken her to petco before and it took less than three hours for all that plus teeth brushing. Never again will we be back. No excuse to have peoples pets there for so long. If they have too many dogs then they shouldnt take in any more than they have time for. The haircut looked fine though. However, we will not be returning. Also they dont except cards.
I love this place,I went today to get my shitzu groomed and its my 5th time going and they never seem to disappoint they are very clean and professional as soon as I walked in, it smelled very good and when I approached the guy at the front counter he treated me very nice and treated my dog very kind. Well when he was done getting groomed I was very happy with the job they have done on my dog prince he smelled awesome and his haircut was great.
NEVER AGAIN!, took my dog to get groomed, they did a terrible job, not too mention it took them 6 hours, they never called me to let me know my dog was ready. Instead he sat in cage for hours, if I hadnt gone there who knows how long he would have been locked in that cage. The hair cut was horrible I asked for medium and they cut it short, I could have done a better job myself. NEVER AGAIN!
This is my 3rd time going back to the Puppy Shop my Buster loves it. I use to take him to Petsmart and he would come home scared Never again will take him back.... They have Great Service I always get my appointment that I ask for there prices are very reasonable. I do wish that there place would be just a little bigger.
It was Thanksgiving Day, and son arrived looking great & (my dog arrived looking like he had been out in the woods for a few days) like he had just jumped into a particularly muddy trail, and had dried up crushed thistles, and the small stickers stuck to him. Before we got started with our family Thanksgiving meal, I quickly took the mini Labradoodle up to the bathroom and wash his feet and try to get the visible thistles unstuck from his ears. I also noted miniature blackish pepper spots at his hairline, that I had never seen before. The very next day I called Abraham, at The Puppy Shop, and he said that they were full but could take walk-ins at the end of the day. Boy was I thrilled. As I left the shop, I noticed a drive home note posted. This was great because, I had to get heading back home to finish up some things. Abraham dropped my Cream color Mini-Labradoodle home smelling great looking great, and no pepper speckles, and he was cream color again! It was an all around great experience.
Never again am I going here! The owner was extremely rude. I had an appointment at 10:30, I was there on time and the shop was closed. Of all days I left my phone at home so I had to come back and call to see what was going on. The owner picks up and says oh were still closed, ok? but I had an appointment and he responds, I had a flat tire and I live all the way in Indiana. So I tell him how is that my problem? I had an appointment and I was standing outside your shop. He basically told me too bad, so sad and didnt hesitate to tell me to take my business elsewhere! What type of service is that? How am I supposed to know that he had a flat tire, let alone live in Indiana and were in Berwyn. There should be a backup plan, like more employees? Hmmmm, not very business saavy. Never AGAIN!!!!! Poor service is the worst!
HMMM WHERE TO START...SO I CALLED ON A TUESDAY AND SPOKE TO A LADY AT THE PLACE IN REGARDS TO ME BRINGING IN MY 1YR OLD MALTESE AND A 3 MONTH OLD BABY MALTESE..SHE STATED THEY WOULDNT BE TAKING ANY MORE PEOPLE THAT DAY AS THEY WERE CLOSING EARLY. I ASKED IF I WOULD NEED AN APPOINTMENT FOR THE NEXT DAY AND I WAS TOLD NO, THAT WALK INS ARE WELCOME. I THEN ASKED FOR PRICES AND I WAS TOLD A FLAT RATE FOR THE BIG DOG WAS 35 AND SINCE MY OTHER DOG WAS STILL A PUPPY THEY WOULD ONLY DO BATH...TOES....AND SMALL TRIMMING AND FOR HER IT WOULD BE $10. KEEP IN MIND MY OLDEST DOG WAS MATTED AND I FORGOT TO MENTION.WEDNESDAY I COME INTO THE STABLISHMENT...1 I SEE A SPECIAL SIGN THAT READ TODAYS SPECIAL $25 FOR SMALL DOGS 2.I DIDNT EVEN GET GREETED AND A GUY FROM THE BACK JUST COMES AND TAKES MY DOG ....IN SPANISH HE TELLS ANOTHER GUY MY DOG WAS MATTED UP..3 TO MAKE STORY SHORT I WAS QUOTED $60 FOR MY SMALL 1YR OLD MALTESE AND $35 FOR THE PUPPY. I THEN ASKED MY HUSBAND IF WE SHOULD CALL THE OTHER STABLISHMENT DOWN THE STREET WHERE WE NORMALLY TAKE THE DOGS TO.. AND THE GUY WITH THE GLASSES RUDELY TOOK MY DOGS OUT FROM THEIR CAGES AND IN EXACT WORDS SAID HERE HERE TAKE YOUR DOGS ELSEWHERE...I DONT LIKE WHEN PEOPLE SAY THAT I THEN TOLD HIM WELL THATS NOT THE PRICES I WAS TOLD OVER THE PHONE...I UNDERSTOOD THE OLDEST DOG WAS MATTED AND IT WAS AN EXTRA COST..BUT THE PUPPY ALL IT NEEDED WAS A BATH PRETTY MUCH..HE THEN SAYAS WELL IT WAS HIS WIFE THAT ANSWERED AND SHE DIDNT KNOW BETTER....HE THEN TELLS ME I PROBABLY CALLED THE WRONG NUMBER....ANYWAYS I KNOW I CALLED THE RIGHT NUMBER AND IF I WERE YOU ID TAKE MY MONEY ELSE WHERE...VERY RUDE CUSTOMER SERVICE AND I WISH I HAD LOOKED UP THEIR RATINGS BEFORE I WENT THERE BECAUSE FOR A REASON THEY HAVE VERY LOW RATINGS. IF I WERE YOU ID GO TO THE DOG GROOMING DOWN THE STREET FROM THEM...LESS EXPENSIVE AND THEY TREAT THEIR CUSTOMERS AND PUPPIES WITH RESPECT.
Very bad service, they treat you with a kick character and I had to take my puppy to the vet because they gave him a burn I hope and close this place 😒😒hahaha and you still have the audacity to say that my account is spam and that what I say is false? Seriously, you are burning yourself apart I have photos and proof of how my dog turned out so it is better to wait for his lies and accept that what they did was wrong
Total reviews rating 4.3
158 Reviews for The Puppy Shop 2023:
Review №1
2022-05-26Ive been taking my Poodle Maltese to many groomers but this is the first time that my puppy comes home super HAPPY 😊 and not itching, scratching or injured from bad skin cuts. Im absolutely 💯 satisfied with the owner of this place and how quickly he got her groomed. I highly recommend this place and the price I paid was worth it.
Review №2
2022-09-04They are really nice and my dog likes going. She was afraid when I took her to other groomers, but she looks and smells great! The price in not bad compared to others.
Review №3
2022-09-19Best place to take your dog to get groom. The owner is amazing. I dont think I will change it
Review №4
2022-06-11I took my puppy for the first time I almost did not recognize him wow they did a very good job on him I was happy every time u take them they always gave your dog something new.😊❤💯
Review №5
2021-07-12My sweet little dog has been coming here for years. The owner is so professional and nice, you can tell he loves dogs. Always professional, high level of integrity - does what he says he will do and dog always looks great. Gets the dogs in and out quickly (you need an appointment), has been able to help me out in a pinch. Thank you.
Review №6
2020-09-02I have been taking our family dog here for almost 3 years. They always do a great job and I know he is in great hands when I leave him. The owner is very great and very flexible to fit my dog in. The puppy shop has the best prices and services. I highly recommend. I have never had such great service especially during these trying times. Please remember this shop is risking there healthy to keep our animals clean and healthy.
Review №7
2020-09-03Long Post.Ive been coming to the Puppy shop going on two years now.I have two small Golden doodles.Now for anyone who has a doodle type breed knows they require constant grooming.Not only does this shop always try to accommodate and get my two girls in even when I as a bad client call the same day my two doodles have never had a bad groom here.Second I have my own story where I used a dog sitting service when I went on vacation about a year ago, unfortunately my older doodle was very matted since she played outside and was hosed down but not brushed. When I called the puppy shop the owner knew he had to get this taken care of and let me bring her in two hours before closing when they already had a full day!When I arrived I was expecting the worst a shave down (doodles typically dont like this and my pup was still under a year old so would be rough as it was the beginning of winter).Not only did they get all the mats out they managed to save most of my dogs fur and still kept her looking as best as can be. All while he educated me talking on all the possibilities prior to doing the work. Furthermore this is the norm here anytime Ive ever had any question regarding grooming the owner explains fully.My doodles are now regular customers typically weekly baths and bi-tri weekly trims.Ill conclude by saying they have a customer for life, they are knowledgeable and very fairly priced!
Review №8
2020-09-03Amazing service!!! After taking my dog to several other groomers my dog was always scared and frighten to get bathed. After each service the workers would say he bit them or was misbehaving. First of all my dog is a freakin tiny bichon.. he bites when you’re mistreating him or when he feels the need to protect himself.. A family member of mine recommended this place... I swear the owner there is a freakin dog whisperer! The first time I took him there I was a bit scared when picking him up. I asked how was he, he said “he did great! He’s such cute pup!” I take my dog to get groomed every month and he already knows where we are at and runs to the door! I’m extremely happy with the service here! Everyone there is very kind and friendly! Ive been taking my dog there ever since! (4yrs) I never leave reviews but after several attempts of looking for a dog groomer Im glad I was recommended such a great and safe place to take my buddy. my highest recommendation goes to this place!
Review №9
2020-09-02I’ve been taking my dogs to The Puppy Shop for about 10 years. Not once have I had a problem and the service they give is exceptional. They even go out their way to give him Mohawk. He always comes out looking great and smelling fantastic. Anytime I’m in crunch with time, they always make time for him. I would recommend this place 100%
Review №10
2021-05-20I’ve been taking my now 9 year old toy poodle Amorè here for 4-5 years already. Abraham always does an amazing job! His work is absolute art. And he treats my girl so gentle. She comes home with full energy and never any cuts. Do not take your dog to Petco. They’re overpriced and always end up cutting your dog. Definitely recommend the Puppy Shop they actually care about your animal and the price is affordable! Thanks Abraham!!! You’re the best!!! ❤️❤️❤️