Kerbside pickup
Yes
The Home Depot in Cicero
Categories
Location on the map
Cicero, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 708-863-9600
Site: https://www.homedepot.com/l/Cice...
Site: https://www.homedepot.com/l/Cice...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:7AM–8PM
The Home Depot in other cities:
Comments (199)
Wow Im great thanks for helping me to get a credit card from the store 👌
Staff was very helpful with helping me locate the items that I needed & the cashier was very friendly.
The store is pretty well organized and clean. Bathrooms are clean. Their plant care leaves a lot to be desired so I dont buy unless its a new shipment. Theres an okay selection of plants. Its easy to do returns but the checkout line is often a mess and its difficult to find people to ask for help.
This the worst home Depot in the city, out of stock, electrical so disorganized, and try getting help over the phone... good luck!! Went from a10 ↘️2
Went here on a school trip and Im genuinely so sorry for the amount of annoying teens you had to deal with.
Great for convenience & contractors, but no help for your everyday consumers.Menards would be best for everyday consumers.
Friendly staff , great service and selection, but the item I wanted was out of stock .
I like Sams Club the store is kept pretty clean people are friendly enough. I was able to find the items I was looking for overall it gets a 4
Got me some plants to add to my collection and I repotted some I had already they are growing so good
Service wasn’t to great but the effort was there
Customer service can be better. Some items are always out if stock.
More chech out personal always big lines and a wait you know youre going to get busy everyday everybody doing the house improvement get more cashiers and have them open all the time you make good money there from people who shop at the store we dont and shouldnt have to be waiting in line that long
This is the best home Depot you can find whatever you wonder always they have everything
Visits are always painless the store is sometimes crowded but never enough to deter me from shopping there. the shelves are always stocked and the aisles are very clean. Customer service is always friendly and if I ever need an extra hand the app for the store simplifies my search because it breaks down the location of items by isle. Good store honestly prefer it over Menards.
Dirty and cluttered, the worst Home Depot Ive ever had the displeasure of patronizing!Also, the mens room was a disaster area as well, big piles of toilet paper laying on the floor, no hand soap in the dispensers etcetera, really needed some attention!
Love home Depot .slowly learning how to fix things around the house myself (:
Horrible. Horrible. Horrible. Trying to buy a snow blower tax exempt for the church. They dont know how to take tax off. Tab in customer service is way to monthly to us. We have been here an hour and now the internet people have a 10 minute wait. A night mare and NO RESOLVE!
I asked 5 employees where are the rubber mat tiles no one knew, but Dwayne knew and he walked me right to them. Excellent work Dwayne, thank you. Horrible attitude in the customer service desk too. How do you work the customer service desk and not know where a product is???
Not a great selection of items... staff was very professional and friendly but not the same Home Depot that I was acustum to shop 😢
This location hardly restocks, need something? Its probably best to go to Broadview.
Home Depot very well and has everything to complete you DIY projects
I was very disappointed the last time I was there. I was looking for silicone based concrete caulk, and what I bought was old and dried up. I suggest for small items, use your local Ace or TruValue. You get service and a better selection without having to look for someone to help you.
The most stupid Home Depot I ever goRude sales representative ,mass insideNo one is friendly here
Abraham and Enrique went out of there way to help make sure I was very satisfied. They helped me find what I was looking for, explained the difference in the product and then were able to gave me a better recommendation. Amazing customer service from both of them.
They didnt have what I was looking for kutter gutter de glosser.
Durty, terrible, stuff on aisles, people that work there arent very helpful or nice.
I bought one item from there. I tried to returned it and the lady from the return department told me I cant because it was out of season. But my receipt said I have 180 days to return it. So I asked to speak with the manager he told me the same thing so what was the point to keep the receipt he told me thats is a new policy. I went to a different Home Depot and they took it back without any problems. I always shop it this location but since this happened I better stick where they really take care of my money.
Horrible cashier experience. Specially from a cashier named Liz. From my understanding, I was told she’s the cashier supervisor. Always with an attitude, tries to force credit cards down people’s throats, and is super rude to her own cashiers. I had called to make a complaint about her because it’s not the first time I get treated horribly by her and it turns out she’s manager now? I’m sure I’m not the only one that complains about her attitude and horrible customer service so for her to be manager is unbelievable and is quite disappointing from Home Depot. Thought they put customers first? I always try to go in the morning with Nidza or Eva— both super sweet ladies who ACTUALLY treat customers correctly.
Very bad and rude customer service!Awful
Service was ok. Their was a hold up due to price problem but we got a discount and were able to walk out feeling good of our purchase. It would be nice if they made sure that when items were placed under a price and the label reads right you wouldn’t have to question why the label and what they scan for on the same item wasn’t a mix up.
Awesome place to shop. Staff is always so friendly and helpful.
This home depot is is great with keeping the basics stocked.BUT if youre looking for a variety of lumber, higher end tools, or really any options you need to go to a different location where youd have more options.I noticed the one on Roosevelt and on Lincoln have higher end options in the lumber department and a variety of tool options .This is my home store, but id love for it to carry more options for woodworking
Very clean store and friendly people
WOW 👏Non existence customer service.NEED BLINDSDONT COME HERE.EVER.Asked the guy for a blind size 33 X 54 at another store to check stock and he literally said. I CANT FIND IT WITHOUT A BARCODE!!!WOW 👏GOOD JOB LAZY DUCK 😉STAY AWAY, DONT WALK WAY, RUN AWAY.
Its a typical home Depot. Its pretty big, with a lot of stuff. Good selection of tools. Surprisingly, if your looking for a given thing like a faucet aerator, they may not have a wide variety of choices. But, again, its big so they have room for all kinds of stuff. Often its not easy to get the help you need in finding things. So I spend a lot of time just looking for something. When you do get help they are generally decent employees. We bought our Kraft maid kitchen cabinets here and I really like them. They are top quality and the gentleman in the kitchen section was very experienced and helpful. They was 10 years ago, though, so I dont know whos working there now.
This place sucks hour and a half to get a piece of wood cut never shop here again going to Menards down the block from now on lumber department was page several times what the hell are they doing over there this is a picture of what it look like where I was standing whole lot of nothing never again
THE WORST HOME DEPOT. For the following reasons:1. When I place pickup orders, it takes 8-24 hours for the store to have my order ready for pickup.2.The items I need from the store that show available online are out of stock 95% of the time.3. Person working in the paint dept didnt correctly match my paint, and they didnt have the machine properly mix it before I purchased it. I had to tell him to do it.4. When I do curbside pickup, it takes associates more than 15 minutes to come out to my car. The last time I just ended up going in after waiting in my car for 15 minutes. There was no one in line and 3 out of the 5 associates were talking to each other at the pickup registers.I live 3 minutes away and choose to go to Broadview now. I did a pickup order with them today and they had it ready within 20 minutes. I did a pickup order with Cicero on Monday, and I had to call them the next day because it still wasnt ready.This is an ongoing issue for the last 3 years Ive gone here.
I quite like this store. I have never had an issue. I have bought paint here and, I have to say, they have a pretty great selection of outdoor plants. I have checked out this store and the competition and they both have a huge section of nice flowers and such for your outdoor patio.This is my local go to if I need to buy something and, so far, Ive had only good experiences here.
Edna was beyond unprofessional. Kept having side conversations with her co workers. She hardly wanted to help us with anything. I was ready to purchase because Home Depot has great designs but I could not come to purchase anything with her. Very rude and short with us. Don’t make appointments with her.
Good help in store. Hard to get help on the phone without spending approx n hour being transferred and hold only to get hung up on. They give you this great presentation on how beneficial it is to apply for the home depot credit card only to have the purchase amount listed on my credit as a loan amount instead of a credit card purchase. I was totally lied to in the sales pitch for ordering blinds and a door. I was told 2 weeks for the door and the blinds to come back as they were custom and if I used one of their specialist to install the items would be shipped to the store, the installers would pick them up from the store and bring them to the property to install. Let me tell you that was also a lie. The blind has taken almost a month and the door is taking 7 weeks at least to come back, who knows how long to have it installed along with I am now being told that I have to pick the items up and wait to be contacted by a install company.
Its busy. And the employees there are not too helpful. But we found one nice Spanish speaking, he was nice enough to take us what we were looking for. The ladies no way.
Did curbside pickup,,ordered blinds, 3 sets. They came quickly and they fit perfectly and only 136 dollars for a great new look,,I think they look great!
Special Thanks to Store Leader/Manager Ema and her Team!!Had an issue with my drywall vendor, walked in the store on a busy Saturday morning without warning and ordered 150 sheets of 10ft drywall. 40lbs per sheet:-)Ema and her team jumped in and tackled the sudden request within 30mins. I was able to meet my material deadline and start the project on time. Tremendous job to the entire team led by Ema!!
As i write i have been waiting for help,for more than 30 minutes,i have ask a couple of times for assistance to different employees they call for someone to came and help me but nobody shows up as usual,i cant believe that this people are getting paid to joke araund and ignore clients,but it is what it is, I will definitely from now on consider Menards or even lowes for my next purchase
Great place for tools
I cant speak for every employee there and mine is just one experience, but the general upkeep of the store has fallen for a long time. Dont even expect to find anything in its proper place in the plumbing department. And as far as the staff on the floor I get the feeling that my asking for help just pulling them away from something more important. I used to prefer going to a Home Depot versus other stores. Now I tend to think twice.
Visited the Home Depot in Cicero this evening. There was this one assistant that helped us out tremendously. His knowledge not only in his department but in others as well was a big help getting everything we need last minute (we walked in at 7:40pm, they close at 8:00pm). We hit three departments in 15 minutes and found everything we needed with his assistant but for the life of me I cannot remember his name but he worked in the department where Shop Vacs are and was still knowledgeable enough to direct us in Building/Masonry and to locate the vacuum seal bags for storing blankets and such. He was very helpful, his name begins with a J but cant remember his name. He is a big African American with a great sense of humor and knowledge. Find him, he is our new go-to guy.
I wouldve gave this location a higher rating. The old lady associate that works at the PAINTING department isnt professional at all. It looks like shes forced to work there. If you ask her something regarding a paint or any other thing of that department, she only answers I DONT KNOW. MAYBE ITS RIGHT THERE. Arent you supposed to know if you work in that department? Dont even bother asking this lady for help. Store manager or Human Resources should do a better job in the hiring process.
I’ve never seen a group of people that care less about their jobs and customer service than this location. Online orders take 24 hours or more to process even though it is supposed to be within 2 hours. None of the employees know anything about hardware or construction. Any and all questions are answered with a shrug. Ask anyone cut some carpet or lumber and they disappear as to not have to do any extra work. Terrible overall, save yourself some time and headache and go to the Menards down the street. Most of the positive reviews for this store look like they were written by management.
Low on certain supplies... Parking lot is a mess and lots of panhandling and garbage all over the place lot. Didnt see a whole lot of associates on the floor so no one to ask for help...
I called for assistance with plumbing three times, the only person in the aisle; old Mexican man coming walking into the aisle after Mexican Johnathan (Home Depot representative) was on his way to assist me and Mexican Johnathan decided not to help me but to help Mexican old man instead. I had to start over again with looking for assistance and complain to manager.
Slow giving you help. I called the store before I went there. It took to long to answer the phone by a Home depot agent. After someone answered the phone, I was put on hold and no one ever came back. I stayed on the phone waiting was over 15 mins. I decided to go to the store. When I got to the store the type of decking stain and color I wanted was not there. If some one could have assist me over the phone I could have went to the right store that had it in stock. Poor customer service!
I like Menards better
Horrible Customer service! so many girls working there with so much attitude and not properly trained to work please hire people that know what they doing.
An excellent Home Depot for actual knowledge. There are people there who will try to help you if you’re patient. Many people who work here know about fixing things in your house or apartment. I have been going to this store for 15 years. There are people who have worked there the whole time.
I had excellent help. The guys didnt have the chemical I needed to kill drain flies, so they suggested a home remedy. Very friendly and very professional. My return of a shower head went very well and without a glitch. I found one at Aldis, of all places, which I think is going to do me very well, because I wanted a mist setting which the one at Home Depot did not have. And, I even checked out myself which was very easy with a credit card!
Rented a truck here and after seeing the condition of it I probably will never go to U-Haul again great service oh and they loaded the material for me 2 that in it self save me a ton of time
In the electrical department there aparts in the wrong boxes , they do not keep up with there Inventorythey do not check if parts are in the right places bad Management
Always receiving positions are filled up when clicking on link.
For deliveries in a truck. Call the store and ask if they allow parking. They told me to park in the back of the store til close. Watch out though because people drive through there like its a city street at about 20 mph and wont care if youre walking or not.
This home Depot needs to improve its customer service. People are not very willing to help.
I was on hold for thirty minutes trying to reschedule an installation. They just let the phone ring forever then put me on hold, transferred me a couple times. The only reason im giving two stars is the sales associate in appliances was very helpful.
Although I never write reviews, I felt it absolutely necessary to do so after my visit this morning. I was ready to check out and approached a cashier, who had the phone to her ear, but not speaking, and asked if she was open. After asking her twice, no response, she turned her back. She looked at me AND SAW ME but chose to ignore me and turn her back. I moved down to the next cashier I saw... received even poorer customer service. There was an overwhelming amount of attitude when I requested her to double check what I was charged. After the transaction was done, she rudely and not genuinely asked what else she could help me with. Absolutely infuriating. Moral of the story: if you clearly detest your job, do not have it be at the expense of a paying customer.
Plenty of employees in aisle but at checkout its like a ghost town. Found the small part I needed for a Kohler toilet. Nice selection of outside lighting. Store needs more people on register many companies losing money because contractors in line while not at sight working!!!
This Home Depot staff wasted hours of valuable company time. Refused to accept a return on a saw we purchased at another Home Depot, but that we were far away from. We had receipt, it was only to days after purchase, and it was unopened. The refused, said they wouldn’t give me the full amount we paid in return, and would only give me the clearance price for this item- though I paid full price. They told me to return to the very far Home Depot in order to return it. Once I did that, the returns department told me that they should have accepted it at any Home Depot. They wasted hours of valuable time, by refusing this return. Poor service
This stores return policy is so stupid they only return $200 worth of merchandise because people steal without a receipt. I was returning 5 gallon bucket s of paint and ladders think you can run out with that any other home Depot returns it fine. Its store credit you gat to use it there strange.
Home Depot on Cicero and 26th-28th Street, some of the female cashiers/ushers are unfriendly and unprofessional. Forget about finding items there either!!
Has to be the worst home depot i have ever been too. The employee’s know nothing about customer satisfaction. Rude and unprofessional to a customer that spends $1000+ every visit. All the girls at the pro desk were gossiping between themselves took forever for them to notice i was waiting for assistance, then she knew nothing about what she was doing there. Finding a flatbed cart inside is impossible you have to go back outside just to find one scattered in the parking lot. I rather drive 30 minutes away to another store then ever come back here. STAY AWAY FROM THIS STORE!!
Curbside pick up doesnt exist here. Waited 10 -15 minutes after I checked in meanwhile brought 2 plants and still no curbside service. Entered store waited in line , spoke with a employee standing talking to a friend near curbside pickup area and he told me there is no curbside pick up because they are too busy. Security guard informed me the employee I was speaking with handles curbside pickup. I stood in line spoke with CSA. She looked around then retrieved my package and said it wasnt too heavy.
I go to home depot more than anything else, as a property manager and owner, they are on the yearly budget. All stores staff seem to be uniquely different. I had the pleasure of meeting Ms. D, she went out of her way to help me in the paint section, we all know this area can get busy quick and she really went out of her way to help us get what we needed. She helped match paint and did a great job showing awesome customer service. Then we had the pleasure of meeting Armando in hardware, it must have been in the air as he too went above and beyond to help. I will be making this my new local store as they were exceptional with their service.
Called for propane exchange, the said the had it, went in, they say they dont,they checked and said 1 tank left, paid went to get the tank and it was empty. Went back in for refund. Waste of 45minutes
So I went in to purchase a step ladder..... didnt realize the policy changed on receiving cash back at self checkout. No problem. I pick up some gum and asked where is there a checkout open where I can get cash back. There were 5 associates standing around an unused register. Instead of just checking me out there, which was possible. They sent me to the contractor register where there were big orders being checked out. Horrible customer service.
They were very nice helpful I gat savannah coffee paint and she tinted and shook it while smiling and telling me what was taking place she gave me to free stick to stir the paint a opener the young man greeted me at the door with a smile and directed me to were the paint was
They are always very knowledgeable, helpful and patient with first time homeowners like myself.Theyre also one of the few Home Improvement establishnents that provide military discounts.
I agree with all the horrible customer service reviews. The staff doesnt know much. One time they had me walking in circles. 3 different employees sent me to 3 different aisle... In multiple occasions with or without a receipt they will make any excuse to not return my item. So I always end up driving to a different Home Depot to return the items they refuse to return. And I never have a problem elsewhere.I guess I will start taking my 50k a year to menards now.
No employees are ever available based on 10+ visits here. The 2 or 3 employees on the sales floor that arent socializing are busy blocking multiple aisles with their forklifts. Good luck if you need any assistance, easier to order online than waste time trying to find someone to assist you in this disorganized mess of a store.
If i can write a review with no stars i would,Sales representatives need to go over customers orders when purchasing a big product for there home and not try to assume thats the product os what you desired, and not the product you originally orderd,this is the 2nd time I have a problem with them and when the product is delivered they take no responsibility for it once you sign that paper your basically at your own luck , we called maybe not even 1 hour after they dropped off our appliances, what happend to the customer service at the home depot, its terrible I have gone to different homedepots and never had an issue but this store needs a DM to look inyo it. Home depot in cicero il needs to get it together. Management also need to be more involed in problem solving instead of going after there customers who been thousands of dollars $$$.
Its great. The staff for the most part leaves you alone. Only every once in a while when the guy trying to sell furnaces is there is it a pain. Really doesnt want to take no for an answer. I dont understand how any business could possibly find harassing their customers as profitable
We were there for over 3 hours trying to get assistance with custom blinds and no one ever came to give assistance. When we finally got the manager he asked what do you want in a pretty rude tone.Getting shelving cut was just as difficult. I most likely wont return to this particular location.
I cant believe some of the people working here. They have no clue where things are or what I am talking about. Come On Home Depot get your act together you need to start training your team members better. the Home Depot in Bedford Park is one of the worst Ive ever been to no customer service no pro desk no more business from me.
This place is awesome at customer service. I went to several different home depots, where one was local to me and the others all out of state. Lowes should go study these guys, they do it right, where as Lowe is the complete opposite. Its easy to get help as personal arent hiding and are in plain sight. And even if they cant help, they are friendly enough to find the person to help you. Stay away from lowes, do yourself a favor and get your home, etc needs met here.
I went into home depot to get a air purifier and Sale lady at customer service check and said to go aisle 31. They where on sale!! I brought two! Tell her thank you very much for her help!!
After 1 hour of waiting, I left! I ask so many times for help with the forklift they just ignored me, I guess I’m moving my project to another place
Was able to buy what I went for and get information I was looking for. Pleasant help. Mask required and social distancing but I couldnt tell how it was being enforced.
Great prices, clean good customer
I would think the store manager would be a lot more professional. He was rude and inconsistent, not only to me but others customers as well. I believe his name is Berto or Roberto. Doesnt really matter, someone that holds a Supervisor position should not treat the customers the way he does. 0 stars, the supervisor is suppose to leave the customers happy not frustrated.
Terrible service, the employees dont want to take ownership of customer problems, been waiting for 100 sq feet of tile since Saturday. when it was promise to me first thing in the morning the next day. i been trying to get in contact with a manager, but every time i call i am on wait for more then a hour. then get discounted. i been a loyal customer from home depot but after this i will take my business else where. this store is a joke. will never take my business there again.
Marie Sanchez was extremely helpful and knowledgeable. She was very patient and took her time to answer my questions. She was very professional and made me a returning customer. Great customer service.
I paid for a flooring installing job. Had to wait 2 1/2 weeks. The contractors (GS Flooring) get here and tell me they don’t know how to put this type of flooring + my floor is too unleveled. HDP could’ve checked 2 1/2 weeks ago when they measured! I came to them thinking I was going to get the best service, WRONG, WRONG, WRONG.
I ordered for curbside pickup. After sitting in my car for 20-minutes I went in and stood in line. My order had to be found although I got an email and text message it was ready. Northlake is a sorry location.🤨
If you dont know what youre looking for dont even bother asking for help. These mf workers are brain dead and they hide from you. You ask a question and they ignore you.
This is the worst Home Depot in the world. They never have any thing on the shelves. there customer service is horrific. The owners of Home Depot should be embaressed to even claim this location in their franchise. I will never set foot in here again. They dont even have a person to cut lumber. Very bad ecperience.
Its hard finding things.. the associates be as lost as the customers.. 😆 over love the place and they are willing to help one way or the other
Had a great experience dealing with the professionals during my design and purchase of my complete kitchen renovation. However, getting everything delivered, has been a nightmare. First all of my items were supposed to come together to avoid any issues with my paid for deliverys. My first shipment arrived with not problems, except all the items were not there, no worries lets call and get the other pieces. Their phone systems are horrible, the call menus are straight forward but the ring times are atrocious and not done properly. You should not have to listen for a full minute of the phone ringing before someone picks up, only to ask you which department you want, then patch you through to that department only to have the phone ring again for ever, then go into voice recording that all associates are busy at this time. Ive sat on hold, sat waiting for associates and been hung up on so many times its ridiculous with this store. 30 Minutes waiting for Deliveries to pick up, 1hr to get to someone who could finally get things moving, then to find out that everything they worked out really was a plum of smoke and mirrors. I tried for 3-days to get someone on the phone, finally Tuesday July 5th I was able to get someone to finally get my deliveries worked out, in which they delivered the wrong cuts on my counter-top 10 which I cannot fit my car, hence the reason for the delivery requirement, but now they say they will deliver, but at their convenience of course, so another day goes by, no call thus far, and Ive got contractors waiting to install my countertops and finish up my kitchen. What a joke of a HomeDepot. My next course of action is BBB and see if things get done then.
Devon from lumber & Javier from appliances were from different departments, but helpped in the plumbing department. Thanks Devon & Javier!
Super pissed. They partnered with a terrible carpet company, with incompetent employees. They destroyed my fiber cable internet from AT&T with their inability to practice proper handling of carpet. They dropped one on my fiber cable, pulling, and no doubt breaking the damn cable. So, now I have to wait for AT&T to come out and repair it. Ugh, never again. I dont plan on shopping at a Home Depot again. Thankfully theres a Menards right by there.
When you call just to make sure they have what you need , leave you on hold then answer and transfer you put you on hold again and again. I was on the phone for 20 minutes with no help from them just finally hanged up and used a different store. Not real impressed with the customer service.
Pretty clean and organized the cashiers work at a good pace and workers around the building typically offer assistance
Service couldnt be any worse. Ordered a cabinet. Received email its in. Came to store. Checked in at desk. Waiting over 30 minutes, no one can communicate. Horrible, horrible. Never home depot again.
I like home depot the really good people help you a lot over there if you need something only at to do its ast
Dont ever call there...the phone prompts will send you in circles. And if you do get someone on the phone, they have no clue what you need, especially when they say, We dont carry that , because they dont know how to look it up. Finally i got fed up and sent my husband there and guess what? They had that item. Tried calling in to avoid going on slick icy roads.
Pretty bad customer service from all the staff. Since I work in construction Im here quit a bit and I hate going here. If menards wasnt under construction at the moment I would not step foot in this place. Prices are the same as menards. Take your money and go to menards. They have major tool companies. The only reason you should step foot in this place.
Avoid going in this store!!! Went in looking for a dehumidifier last night 6/22/2017. Approached the Customer Service desk where two women employees where speaking to each other at a register and did not acknowledge my presence, even after being like two three feet from them. I left the desk and started walking through the aisles, I asked two other employees, they did not know where they were located nor did they make an attempt to assist me in finding them. After skimming through the aisles and not being able to locate them, I decided to walk out, thinking maybe Home Depot doesnt sell any dehumidifiers. Once in my car, I decided to check the website, wish I would have done that first since the website provided aisle number. There is a Target next to this Home Depot, I went in there and gave them my money instead. I have never experienced bad service at any Home Depot until last night. Im new to the area and this is the closest Home Depot to me I will drive the extra miles to go to another HD store.
This location just lacks the expertise when it comes to product information. The employees just seem either too busy or aloof.
I rarely go to Home Depot because of the lack of service. Today once again proved me right.
Amazing customer service, staff are friendly and pacient. Got in, got what I needed and was out fast. No long lines, no mean people, and the area was very clean. Would definitely come again!
So we went to home depot today to buy a fire pit. When I asked for assistance to a woman employee that I need a male to help me instead of finding a male employee she doesnt listen and comes with me. Not only she didnt help meI i had lift the fire pit myself cause she got lost on me. And when I asked for help load the fire pit on the vehicle the help never came. Yet their was male employees talking looking at us struggle to load it and a stranger helped me and my mom instead. Im never going to this home depot again. Worse service ever.
Horrible, cant get from the register to your vehicle without a bunch of bums rushing up to you basically taking your stuff from you and trying to take it to your car, when you say no they say no ima help no again. Then you have to worry about being robbed by these people. Its awful. There should be cops there making all these people who arent shopping leave. Bedford home depot is much better/safer.
Flooring for Heavy duty gloves asked 3 different employees the man at the saint departament said I dont know look on the wall by the Mos asked 2 more dame answer I finaly pulse my phone said had 9in stock I bought 2 pairs Everytime I asked for help seem that your employees dont want to assist
Very good
I have been to 3 HD in the last week during Corona epidemic and for some reason, this particular one on 23rd and cicero doesnt allow kids. I was about to make a major purchase and will go to another brand. There was no sign or indication that kids arent allowed
Went to by an $800 Lincoln welder from there(Chicago Ridge,IL) Was having someone else pick it up from store and was paying with credit card so I ordered online and did in store pickup and put him as authorized person to pick up. That went smooth and they brought up the welder. Opened it to find out it was the wrong one and the one I wanted had been stolen. Someone switched labels or boxes or something. They put the money back on store credit to pick up from another store(Cicero,IL) Went there and bought new one in sealed box only to bring it home an hour away and find out it was used, missing every part, and not the right welder. I don’t thinking Lincoln even makes or distributes the welder that was in the box anymore. How does an old, used, worthless welder show up in a perfectly sealed box with “Lincoln” factory packaging tape on it still? Inside job? 🤔
Cashier forgot to ring up 10 of 20 2×4s on my cart. I did not notice her mistake.Security stopped me and asked me if I wanted to leave the 2x4s there. Huh? If I didnt want 20 2x4s I wouldnt put them on my cart. Meanwhile, people keep rushing past us out the door. I finally said Get me to a register. Her mistake is costing me my time. Ring them up so I can leave.Sad when you have to hire a private firm to check up on poorly trained staff. Just another stop along the big box road to hell.
This place is a zoo, rude garbage can people that work there offer no help and are busy talking to other worthless employees , then give you an atittude when you need help , Who hires this trash and who the hell is in charge off this zoo??? Home depot main office better open there eyes, keep this up and you will be out of buisness soon . Start reading these reviews and clean it up, by the way im going to lowes for now on and i just chopped up my home depot credit card ,3 times there and 3 bad endings.By the way try calling there cooperate complaint department you got a better chance finding jimmy hoffa.
Was looking for an item, I called before going was on waiting for a while until they picked up. However, they were able to find my item and put it on hold for me.
Sold me a deep.freezer chest talked to micheal he offered to replaced but we came up with just getting 80 off my billThank you Micheal
Ordered online and picked up in store, easy and fast. Also picked up more things while in store, will come again
All the employees need more training. They dont know how to solve problems.. so they call javier for help and he never picks the phone or ignore the calls I wish someone reports them to the regional home depot manager
Shop weekdays less crowded
Avoid this store and others in the general vicinity if you want to maintain your sanity and hours of your time! This store is a mess: open packages, items in wrong bins, self checkouts continually broken, parking lot riddled with construction debris. Plus traffic on Cicero/Cermak is always a nightmare.The employees are seemingly nice folks but they (mgmt included) just dont grasp the concept of the service industry: the customer is always right. Ive been to many HomeDepots across the Midwest and I can say without a doubt that this store is the most mind-numbing ridiculously shitty one of all time ever.So why do I still go here once or twice a year? The employee recognition board up front. More glitter and paper stars than a kindergarten classroom. Everyones a winner! Yey!
Great plant selection !! Sometimes its a little difficult finding someone, but I love HD!!
Its Sunday, they close at 8:00 today. I get there at 7:50 and they didnt let me in. Menards closes at the same time, from home depot I drove to menards which is less than a mile and they let me in at 7:58.
Went to buy a few things. Got my keys made and.... Terrible service at the key spot. The lady was not helpful at all and wasnt courteous. She did make my keys but still her attitude was what ruined it.
I had a good experience here, however, I would say that there was nothing special with this place.
Shop here for my repairs seem to be able to locate the things I need staff is very helpful
Very poor service going to buy a Christmas tree couldnt get no rope to tie it to my car they give me a lot associate no one can be found go ask a manager she dont know send me a whole different direction no rope so I had to stuff the tree in my car
I bought a 30 inch door from them yesterday. Come to figure, It needed to be 29 and 3/4 inch. Brought it back the next day to try and have the lumber department rip it to size, but they wont do it. Call Menards next door, and theyll do it for free. Last time I shop at Home Depot.
Its ok, not the best cleaned organized home depot but its conveniently placed in the neighborhood.
From 2008 Up until recently this store was the best place to shop because of customer service I have spent nearly $30,000 in this store and recently I have noticed a huge turn around in staff who are not trained and more importantly dont care if they not trained and are quick to say I cant help you,or this system is a little bit weird and youll have to wait until someone comes into work that can access this thing and are clearly not ambitious enough to find someone who can help because they are too busy chit chatting with the other ambitous staff memebr sitting next to them, a complete change in what I am used to from this store and thats a shame I will miss it.
They had nothing I wanted, they donot have irons or steamers, they are a Hardwares chain----
Its fine. Emoloyees help if you ask and things are well stocked. Just a normal home depot.
I ordered my product for pickup when I got there it wasnt ready I had to go pick my self couldnt cancel the order then they put it in as picked & ready 🤨🤨
Despite the circumstances, ther line is quick at the customer service dept., the employees are quite helpful and very friendly. Chattie @ customer service was a great help. Very much appreciated. 💓🙂👍🏽👍🏽
The services at this home depot is always amazing i can walk through a aisle and spot workers and get the help that i need when shopping there.
This is the worse home Depot I have ever delt with poor service and worse attitude they are there just to get paid for the day not because they want to help out a customer I thought of them differently before but they got worse thru out time I can go on and on and its only been three days in a row i dealt with them Denise in the service desk has a bad attitude along with two others there Rick in the pro desk is bad at what he does mostly all afternoon/evening reps are the idiots they dont have the will or customer service attributes they need to get retrain or get another job WORSE SERVICE EVER IN ANY HOME DEPOT I DEALT WITH
Its ok. Thanks
Great customer service in the door department. I went April 16th. Nice African-American gentleman. Very patient, very knowledgeable with the products.
Associates seem to work with no motivation. Cant help customers with simple questions about where items can be found in the store.
Barely couldnt find help to help me with whatever i needed in the store .
Called 3 times and was hung up on 3 times . Had to finally go there for service that could have been handle in the phone
Do you need something and youre dying to get it. Not one of the better stocks stores parking is difficult. Lot of guys up front harassing you for work, store is dirty and disorganized
This is probably the worst home depot location. I would rather go out of my wat to get to a different home depot store. Employees at the cicero store are inept and lazy.
Home Depot is trying after so many years of neglect they revamped the parking lot with fresh paint however is still a mess they also have driving problem some one died in that lot so never forget b safe
Lost my temper, but everyone kept their cool they remain courteous and provided customer service, well done Home Depot staff especially my parking lot helper Gorge
Didnt call directly to deliver things at home, left without notice.
Sevices sucked badly for electrical..it took 4 pages to get someone the help me. They say home depot is good, I think NOT..I took my service somewhere else
This is a great place, everyone that works there are very helpful, great time ,fast excellent service....
They are well stocked and neat as far as merchandise. Customer service is non existent here and apparently they dont believe in answering the phone so save yourself the time
They have mexican guys out side rude as they can be i dont believe there should be guys out there for any reason anyway for anyone who doesnt know what pinchay guerro means fkn white boy. Hopefully some one from home depot can figure out how to remove the issueJust cuz im white doesnt mean i dont understand spanish i grew up in cicero
They have everything I needed and its just fun to just look around and shop, good customer service
Great place to buy your tools for your projects!!!
Customer service is awful ladys are rude. Dont buy at this location theyre terrible.
Half of the employees dont know anything about home improvements. The store is not kept up with but the hotdogs are the bomb.
Very poor customer service I was at the Self paying Machine after I pay with my credit card wish I have 15k above balance I Was waiting for my Receive and it never print I ask for help Nobody help me they say I have to pay again I took out my phone open my Amex app And show them that I pay for it day say My credit card is declined so I pay for the same item Twice I ask to show me where it say My credit card is declined the first time they fail to do so I ask to speak with A manager Her name was “Janice “ She mentioned she was a supervisor and I didn’t need to speak with nobody now I pay for the same item Twice
Absolutely disaster!!! Nightmare!!!Not kidding new experience for me.Never again this store...prefer cleaner store with better attitude and costumer service help...
Took care of my cardThey have everything in home repair and gardening A-Z
Want to thank Manny Cortes, assistant store manager, for his above and beyond good service. This is what excellent customer service is all about.
A nice place to visit
I had not been contacted about a special order item. Upon arrival, staff was very efficient and I left with my custom piece.
Very helpful and always accommodating L4 when you cant find certain things they can be very helpful good place to shop!
There lines take to long . And they have 7 girls there all the time
Ive been shopping here for many years. It usually has the things that I need. Nice home improvement store.
Michael from flooring, nice guy and very helful
Havent had any bad experiences here and they honor my mikitary duty with 10% discounts. What is there to complain about! Im blessed
I been going there for years i find it very good if you have home project to do.
Sale on flowers,Ant spray,Nails,Home 👍 goods,Accidents off 31street bus taking detour route.
Excellent customer service. Very knowledgeable employees. Good prices.
They have almost everything you can look for they might be even better than the main Home Depot on North Avenue friendly customer service a little less body customer service than the other Home Depots across the city. Of Chicago
Good sales persons help en whatever you need thanks home depot for your sales people.
It was excellent, the people were very helpful and went beyond to help us.
Noone at this store ever answers their departments phone. On several occasions they pick up the call then hang up. POOR CUSTOMER PHONE SERVICE. I would never special order anything here since you would not be able to check the status of an order or ask a question over the phone.
I only came here for the hot dog 5/5 would recommend
Home Depo has everything thing u need for ur home improvements I buy my paint roofing supplies ECT...
I was looking for metal double curtain bracket, which did not have. I asked an associate for a home security batteries and he showed solar batteries Really , WOW! I was shocked and walked out and went to Menards
I went in looking for outdoor blinds for my back porch.The young lady with tattoos acted like she was doing me a favor by looking them up for me to purchase.She acted like helping a customer didnt make the top 5 things she wanted to do for the day.After the 3rd asinine question she asked I was done and left.
Great experience..found what i needed and staff very helpful
This is my favorite Home Depot. Rena, Sharika, Chequita Wilkins, Shante, and Lynn are superstars. Always knowledgeable and willing to help. Thanks.
Customer service sucks and its so hard to find someone to help me find something. On CICERO and 31st, that has to be one of the Worst ones. This Black Dude was talking on his phone and I asked him for some assistance but that punk kept on talking right along. Look at your dame camros.
Great customer service. Associates at this location are friendly and happy to assist in any question you may have.
Store associates very helpful in the paint section knew what they where talking about and offered advice
As always, employees were very helpful and easy to locate unlike some other stores.
I like it better than menards. Just a little the people working there can be helpful and nice. Sometimes.
Excellent customer service. The employees have a great knowledge on hardware items.
Employees are nice but certain things are not in stock. Not cool when u have to get a job done
I had a very pleasant experience. I would comeback again .I would recommend this Store to a friend or a family member.
It was excellent customer service the clerk at the front of the door was so kind and helpful she was truly a super star
Changed my one star review because they seem to have hired better employees
Dtaff are friendly and knowledgeable.Parking lot is crowded with people looking for work.
Prices went up,otherwise I usually get what I need.
Total reviews rating 4
199 Reviews for The Home Depot 2023:
Review №1
2022-04-26They are very helpful indeed. Just ask any employee, and you will get the help you need. I got no photos to attach except the swatch of colors when I was trying to choose for the color of my living room.
Review №2
2022-05-24I placed an order for store pickup and received an e-mail stating my order was ready. My husband went inside the store to pick up the item and was told they had just canceled the order because they didn’t have the item in stock. I never received a cancellation e-mail. If the item is not in stock don’t send a ready for pickup e-mail and make the customer go to the store. Definitely will not order from this store again.
Review №3
2022-03-26Its okay. Went in to just to get small nails to hang up picture frames. Did not see any workers come up to us to ask us if we needed help with something. But, found what we were looking for and command strips too.
Review №4
2022-03-17Believe it or not the employees are nice & helpful, they actually dont run when you cant find something! They ask can I help you! The ladies at the check out register are the best, if you cant find a particular item they will either direct you to it or look it up then direct you to it!!!!!
Review №5
2020-06-13Location is easy to get to, take an alternate route to avoid the trains on Cicero Avenue, North of Home Depot. The store layout is similar to all larger stores with convenient curb side pickup, Pro or not with orders placed online. They have trucks to rent at $19 for the first 3 hours is a deal when picking up items larger items.
Review №6
2021-12-28So many proud home depot employees.None of them know how a register works.This is why LOWES GOT MY BUSINESS.This specific locations suffers from proud useless managers 😆And plenty of employees holding hands as they walk in pairs throughout the store.Meanwhile the store is packed with people looking for help. 😆 🤣 😂Fire everyone. Close it down. And try again.Training is an amazing tool.
Review №7
2022-06-08If you need yard & garden supplys.. than this is a good place to shop.👍👍😎😎We found really nice stuff for our yard. 🌹💐🌹🪴🪴....Thank you guys😎😎😎👍👍👍👍
Review №8
2022-01-28Theres ONE helpful employee, he alone made this two stars instead of one. The rest were busy sending me to the wrong isles, flirting with other employees, or not being helpful at all . Wish i woulda just went to the Menards down the road, next time
Review №9
2022-04-15Won’t allow returns on obviously damaged and defective merchandise and hold customers responsible for doing quality control for their store because “that’s store policy.”
Review №10
2022-05-18Managers dont know how to act Especially the lady up front with the glasses. no respect. .all they want to do is hurry up an get you out the way....👎🖕🏻👎🤜👎🤜👎🖕🏻👎🖕🏻