Kerbside pickup
Yes
The Home Depot in Chicago
Categories
Location on the map
Chicago, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 773-622-8860
Site: https://www.homedepot.com/l/Armi...
Site: https://www.homedepot.com/l/Armi...
Opening hours
- Monday:6AM–9PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:7AM–8PM
The Home Depot in other cities:
Comments (199)
Very rude cashier while trying to return an item and trying to understand the new policies the chashier Yireen was very rude almost slapped with the receipt yelling that is the corporate is the corporate!! I was just looking for and explanation of why cant return and item that I bought yesterday she just keept saying call corporate and yelling very unprofessional and rude lady
Was there to get supplies for small deep closet, was able to make two rods for hanging clothes, things are getting a liitle expensive there, but at least the staff is friendly & helpful, and the store is easily located
I will never buy anything from this place again because once you return it for them to refund your money back to your account it takes almost 20 days before you can get your money back I will never do business with home Depot again Menards will be my place of business because it doesnt take that long for you guys to take money from us from a purchase but when we tried to return or get a refund its a problem with the merchant release and the payments
Poor customer service, the paint department has one big guy working, with no customer service matters, a line of five more people and yet, he still moves very slow, and does not even greet or saiy, I will be with you in a minute.
Hispanic plain clothed security guard with a beard. Heavier guy. Ear piece. Followed us around store and hovered at check out.
I would say whether your buying tools or material they usually are far better than most other stores.
We go alot they have everything for your house yard u name it they have it also the prices are good cant bit that lol
I found El pollo food truck on the homedepot, this great food at a great price is a hidden gem.. I recommend their chilaquiles con cesina. Also their lento soup is great...
It reeks in here. Management needs to get better ventilation in this place. Youre going to get sued for lung cancer in the near future
Worst experience I’ve ever encountered coming into a store. Most employees are on their phones not greeting anyone nor helping. Also most of them not in uniform. We came in to purchase material for our remodeling project in our business building. When asking Cashier Felipe for a cart he was very dismissive and said I could find them outside. I went outside and there was none other than in the parking lot. With plenty employees I can’t believe there wasn’t at least one getting carts. Okay no problem. 5 months pregnant I guess I need a cart so I’ll go get one in the rain. When coming back I asked the same associate if there was anything to dry it with and he said no walking away. Javon also in the cashiers heard and was kind to get me towels to dry as much as I could. For sure not coming to this location even though it’s one of the closer ones.We called a different location and placed our order for our remaining material.
Their large plants are on sale and dome of their ceramic pot Lg/sm. Tiny succulents too.
Trying to buy 50 sheets of plywood nobody wants to help you out on my way to Menards everyones standing around including the cashier playing on her cell phone terrible good luck
Kinda sad what happened to home depot customer service - and this started way before the pandemic so its not a staffing issue. Before employees were proactive in helping folks, but nowadays if you need help youre basically SOL. I cant count the number of times Ive had to help random strangers with questions about what they should be buying, or where something can be found. Im fortunate in that I know my way around but I can only imagine what its like for ppl who dont really know much about construction/home improvement etc. I do appreciate1) their return/exchange policy2) you can get great deals in the garden center at end of the season
Was helped by young lady in tool rental ,very knowledgeable of what I needed and courteous, very busy place so be patient .
Layout is great, enough room for a crowded Saturday for everyone. Staff is super friendly and helpful.
This home depot has a wide variety to choose from can be very hectic and busy in the morning.If you need help they got laborers outside the parking lot.Best time to come is late evening not a lot of people and more parking available.
I’ve been waiting on customer assistance for 18 minutes!!!!! Nobody shows up nobody knows,nobody cares!.
Worst Home Depot ever…and I want all my money back that I’ve had to spend on ice because y’all can’t deliver a fridge
Such a friendly group of people that work at the store. We always enjoy our visits here, especially the first Saturday of the month for the Kids workshop! Thank you Gloria and Jay!
This Home Depot in particular is pretty bad. Go to a different location. Bad customer service overall
The supervisor tonight at returns/customer service denied my attempt to return an item because it was defective. Another employee told me on the way out that he could accept it, but she said it wasn’t allowed. When I returned my item to another Home Depot, the employee there said that it should have been accepted, and that she probably didn’t want to deal with the extra work because it was defective. Such a waste of time.
I like the garden gems that they sell here. They have a key copy making machine that works just fine. I also like the self checkout that allows me to get my receipt via email. They have plenty of parking space at the lot. It is a very busy place. No one asked me to wear my mask though.
Got what I was looking for. Clean place, people today were very good to tell me where everything was. I recommend it!
I love this business and the associates that work there are so helpful. Great shopping experience.
Last Wednesday I walked in to this home depot with list of items orders that my general contractor told me to order. I was very stressed. I need some good help and here is LA.LA. SHE WAS A ANGALE she told me what to do, she helped me with everything E V E R Y T H I N G . step by step she helped me helped me to make a 3.000$ order much much easier. God bless you Lashonor.
Never anyone around when you need them. But when you do find one they arent the best person to help. Which is why I go here only when its convenient.
Dont ever get curbside thier spots are always filled with parkers.
I was amazed at the amount of workers to assist you with your needs & concerns.
I Needed help getting blinds cut and I asked for help first and an associate called for help over the pa system to the aisle I was in and no one came. I called the store number from my cell phone for help in flooring the young woman in the call center was going to forward my call to the flooring desk without knowing if an associate is even there I stopped her quickly to ask if an associate was here for flooring and she quickly found out and said no one was here working in flooring so she called for a a manager to assist in aisle 41 over the pa system. So after approximately 30 minutes of being in the store in aisle 41 Elian from Plumbing came to cut my blinds. I am very thankful that he was able to cut them. When I left the store I didnt know Elians name so I called the store to find out and I ended up getting the ASM Jose on the phone (who was standing around before and after I got help in aisle 41) and when I tried to describe him he said he didnt know who I was speaking of I even told him that he (Jose) was standing at the end of the aisle while he was cutting my blinds and he still said he didnt know who I was speaking of and was not going to try and find out until I asked. Your ASMs should be knowledgeable in every thing in the store especially cutting services not just the departments they are assigned to so when a situation like this happens he (Jose) would not have to ask other people do they know how to cut blinds.
I always find the materials that I need to get my projects done!
We waited 20 minutes before a worker helped us. A girl name, shay was very helpful. So was Jose and Lenny. There were alot of workers just standing around doing nothing but talking or looking on their phones. Very unsatisfied.
I called last Saturday 4/3/21 and spoke with Kassie/Cassie? I was SO delighted by the level of customer service that I received over the phone. My question was vague and likely annoying and she took the time to ask the right set of questions to steer me in the direction I needed to be. She THEN told me she was new, which made it all the more impressive. She called me back later in the day to give me the exact information that I needed. She was patient and kind and very impressive. Yall are lucky to have someone who clearly cares so much.
Very nice staff, always willing to help.
I was at another home Depot they called to see if the if this particular store had the item in stock the person to answer the phone answered yes I drove from 22nd and cermak to North avenue to purchase the item got there and they didnt have it
Most of the Home Depot stores in the area are good very good. This one is terrible. First hit of advice if you need a lumber cart get it in the parking lot prior to coming inside. No effort is made to make sure they are available. Secondly if you’re a contractor and need to do a phone sale or go through the bid room forget about it. They get in no hurry at the contractor desk. I’ve been standing here for 10 minutes and the line hasn’t moved ... unbelievable. I get faster service in the sleepy suburbs stores.
Found what I needed and wasnt too crowded, but associates avoid rye contact and dont offer any help. Asked directly what do I do to exchange a propane tank, Im not sure how to do it. And the attendant nicely assisted me in the self check out lane without a word and then walked away for me to put the credit card in, and was never seen again. Leaving me with the same question and $20 less dollars. Store is good, staff leaves something to be desired.
As always. The best customers service ever. After the greeting at the entrance, assigned staff to each department and if one of them is busy, they call for back up right away and describe the issue at hand. Within a couple of minutes the back up shows up and helps tight away. HOME DEPOT STAFF KNOWS all about this hardware store. After helping they ask if theres anything else they could help us with. Now, who could say that HOME DEPOT doesnt love its customers.Sorry no pics.Thank you HOME DEPOT AND STAFF
Horrible store bad customer services from management too employees. They need more training in customer service
Wow did I get a deal thanks Home Depot
Couldnt ask for a better team at the Pro Desk. I decided to make this my home store because everyone at the Pro Desk is always positive and in good spirits.This is not a rating for the rest of the store or Home Depot as a whole. I think this organization has a LONG way to go in terms of improvements. Most of my other experiences that include interaction with other Home Depot locations are terrible.
Went for garbage and and Christmas lights should have went here 1st. And I got 2 new plants well worth the drive
I had ordered a shovel to pick up from the Brickyard location. They called and said they were out but that this Armitage/Cicero location had it and would ship it. Thats fine. They said it would arrive the same day. Great!That was Monday, August 9th. It is now August 15th. And I received nothing. I called them on Friday, the 13th, and asked where it was. They put me on hold, then someone picked up and hung up right away. I called again and they apologized and said it would be sent that same day on Friday, and would even call me to let me know theyre on the way. So today, Sunday the 15th, I called again and they offered to deliver it for tomorrow.I lost all faith in that delivery department and told them Id come pick it up. I did, and the one girl working the Customer Service section was so cold and unfriendly... like she just wanted me to go away quick. And I did. And wont ever come back to this specific location. Trash Customer service.
Go elsewhere. Dont shop at Home Depot
Earlier today I went to Home Depot to make a return for some wrong size light bulbs I had purchased a couple days earlier. I needed some help and was helped by a young lady in customer service named Paty. Not only was she polite and knowledgeable but she took time out of her day to walk me to the correct isle and purchase the right bulbs. I am so thankful for all of her help.
Straight forward, clean, helpful staff, overall good experience. Only thing is people speed through the lot and are reckless so be careful.
I bought a stove with an air fryer, the associate put in the wrong model number and I received one without. Called and talked to someone at their 800 number and was told that the stove I received was the one that was listed. He said he couldn’t help me and to go to the store and talk to someone there. 👎🏼
I wish I could give this place a negative -5. One of the workers was trying to sell me a product $450.00 more. Poor salesmanship. The cashier said the lines were closed. Only self checkout was available. Only to take another person to the same line that I was told was closed. Save your money and go were you are treated like the Kings and Queens that were are!!!
Too busy. Staff not helpful or welcoming
Great shopping store for all of your needs.
For the past 4 months their saw has been down. ALL the saws are down. How do u run a productive business like that??? Good luck on finding an associate there thats willing to help without an attitude as well. You can tell they hate being there. Self check out is a joke. Your cashiers there are rude and clueless as how to run that station. This location has always been one of the worst ones. Ill stick to 1961 instead.
People who work here are disrespectful and not willing to help.
I would like to start with the RUDE employee called TIFFANY! Also, there are few employees throughout the store that are available to ask questions. If there were someone besides the paint and cashier section that would be great!
If you need any assistance this isnt the home depot to get it. The guy at customer service was nice and requested for someone to help me, after waiting about 10 minutes no one showed up after several times paging. Glad they have a good return policy, I ended up purchasing several similar items just in case.
Usually this Home Depot is fine, but this time they wasted my time because their hours arent accurate.I needed a last minute tool for a fix on a Saturday night. I called to make sure they were open, and the recording said they were open until 9. Google also says theyre open until 9.I walk 15 minutes to get there, and show up at 8:15pm. The doors are locked, and an employee points at the sign that says theyre open until 8. The sign on the other door says theyre open until 10. There are clearly employees in the store. I call the store again to try to talk to someone, but I was Disconnected for an unknown reason twice.What gives? Huge waste of time, lack of communication. Two sources say youre open, including the store line.
This Home Depot has the worst customer service!I will no longer come to this store because some of the employees they have working in this facility do not know their job well, and don’t look happy in trying to help a customer and they are really good on giving you the run around and making you wait.My first experience: I had my doors measured and I went to Home Depot to place order for doors but the girl who was helping me, said, that Home Depot didn’t make the door in the size I needed in and she was not very friendly. I left disappointed and went to the Home Depot at the Brickyard and the Millwork employees was so helpful, friendly and got me the door in the size that I needed.My second experience: I purchased appliance and the girl who was helping me wasn’t very friendly and with an attitude. The next day I went back to Home Depot and the same girl was there. I told her I wanted to cancel the stove and purchase a different one. She said I had to cancel the entire order which only included microwave and dishwasher. I told her that I spoke to gentleman over the phone and he said I could cancel the stove without canceling the other items, but she was confident that I had to cancel the entire order. I disagreed with her and so I asked to speak to a manager. The girl told me there were no managers in the store which I found odd. A nice man who works there overheard me and asked me what was the issue, I explained to him and he took care of me without a problem. He did the girls job because she didn’t want to do hers in my opinion. Home Depot had a dishwasher for sale online and I wasn’t honored the sale price, the girl said only if you open a Home Depot card.This place has inexperienced people working for them and give you the run around. You really have to find someone who knows what they are doing.I will no longer come to this Home Depot to buy major appliances. I WILL TAKE MY BUSINESS TO THE HOME DEPOT AT THE BRICKYARD, the employees at the brickyard know what they are doing and are always willing to help you with a smile
Good place to go shopping for paint tools but not a lot of help by the gardening area. Had to call family and friends to help me choose the right fertilizer for my lawn.
Picked up my Christmas tree and a handful of Christmas ornaments, it is fun going to home depot.
Love Home depot. People are really nice here.
The service here at 1919 Cicero Is horrible! Jenna from the doors department was paged and never came . My mom waited an hour! Gabriella was so kind to help us! She was from another department. Customer service should be a top priority when dealing with the public. It’s sad......
Just okay service. Home Depot cant hold a candle to Ace Hardware customer service because while some Home Depot workers are helpful and knowledgeable, but others are more interested in working their smart phones
Nice neat found all products
Very clean store! Even the bathrooms were spotless! Staff was very nice and informative
I ordered a bbq grill online for $430.00 , it came in damaged and its parts are covered in oil , most likely its used , i talked with their 3 different customer service representatives and they all ran away without fixing the problem , finally i called directly to the store to see if they could help , after 20 mins of wait the guy who was supposed to help me hung up the phone ! never ever buy from Home depot !
Been trying to reach them for 30 minutes to warn them that the person who identity thefted me is headed to their store to pick up a $1500 piece of equipment and someone is being cute by putting me on hold automatically when I call.
The employees here are very rude. Aaliyah the cashier was very rude to myself and my father. When asked to speak to a manager, Christopher who I’m sure was just a manager on duty could care less. Taking my business else where.
Good prices. Variety of items/products. Service is good. People are very helpful
Worse experience ever. Waited over 2 hours for curbside pickup and that was a wasted of time because when they answered they hung up. This Home Depot is horrible, no one answered the phone after our 15th attempt. Then we needed to enter the store to speak to them. Would never recommend this location to anyone.
I was very disappointed. We went in to Home Depot to shop for fencing. We had to wait over 20 minutes before anyone could talk to us to then inform us we had to wait for a call back. We did receive a text a few days later asking us for measurements, details of what we wanted exactly and to send pictures. It was pricey so we decided to wait. We were looking for a professional to come to give is a quote after they saw are hard and the old fencing. It felt as if we werent important to them or that they didnt need us shopping at Home Depot.
Poor service no one knows nothing
I was pleasantly surprised coming here. I came in looking for a few items and was glad to have met Jalisa in hardware aisle. She was very informative and so helpful. She even walked me over to another department I needed help in. Thanks to her I’ll be coming back to this location.
10/25/2021 had no bad experience in the paint section. The person working in the paint section was not helpful at all.
Could get any service are help to find what we wanted
Home depot is trying hard to make it a better customer experience and is doing a good job. I think its hard to find quality employees to help with this. The products are good and prices are fair. Parking is easy
Nice place,good customer service
I rented a rod and when I returned it the sales rep was very nasty...said we broke it and wanted to charge me for rolling the rod back up. I think there is some prejudice there. I will not be back
Waited for over a hour just just to get someone to come and unlock the tools I needed and thats after asking more then 6 employees for help and now I have to wait again to have the security alarm taken off!!!! Never been so annoyed in my life.
Came here for the first time. Compared to other home depot store I go to near my house these I would say is better. They got more product choices. The associates are helpful and they do greet and talk with you.
Paint department needs work. First visit I went, person was on lunch which is fine, however no coverage. I was told that I would have to wait 20 minutes if I wanted service so I left. Today I try again and waited 30 minutes. An older lady intercom for service at paint department three times and at that point I left. Went to Menards, spent $130 and got serviced right away.
Your average big box home improvement center. The prices arent bad, but not as good as Menards. The selections are good for most items, but sometimes they only have a few of certain items. They also offer contractor hours and accommodations of large orders.
They convinced me to get a Home Depot credit card which I rarely would agree to, but the cashier was too nice for me to refuse. Since then, Ive returned multiple times, burning up the card and find all the staff to be exceptionally helpful, kind and knowledgeable. Its my go to Home Depot in Puerto Rico
Home Depot does not give me a paycheck. so why do I have to check my self out,get my own bags ,do all the work . its not cheaper its the same price as everybody else.
This home depot is okay. The customer service is okay. Its smaller than other City Home Depots. Parking is a bit difficult. The Pro Desk is poorly managed.
I have a love/hate relationship with HD. If I know EXACTLY what Im looking for Ill go here, otherwise Ill either go to Lowes or Menards.Do NOT expect to find someone to help you. Itll take a while and that person is probably not even knowledgeable of the items.But despite it all this place is great if you know what youre looking for and dont need to ask questions.Garden center is just OK, its not spectacular and theres nothing really special about it. No one will help you if youre pulling lumber, theyll either go around you or not pay attention to you at all. Most of the time I find the employees at the front talking.The nicest employee at that place is always the security guard.
I bought a lawn mower here and it was broken out of the box. So I brought it back and they said they would credit my debit card but they never did..I bought another lawn mower and they charged me for both even though I only got one. I called the bank to dispute the charge to no avail. So now it appears Im out 300 dollars and have no way to get it back.
I went there today to pick up a few things for the hse an the store Associate were very knowledgeable an helpful for all that I needed
Veronica, the supervisor at this store, was incredibly helpful and kind when I needed to return my online order. I came here just to say thank you, Veronica!
Home depot is always organized you can always go straight to what your looking for all plumbing is in plumbing and so forth love it keep up the good work
Worse experience ever. Horrible customer service, every time I asked for help they responded with attitude and were unable to answer my question. Never returning, rather make the drive to a better location.
Love the big size that till you where every day is it you know where to use your cleaning supplies easily your Your lights the Signs just make it so easy For a person like me who Has a hard time seeing
I love the customer service here it fabulous. Stanley from paint department your Great! Everyone I started going here since I went leows brickyard had the worst customer service I ever experienced I will never go there again that place horrible. I am happy I found this Home depot store that cares about customer and help them. They earned my bussiness Keep up the great work!
Ive had a few negative shopping experiences here however on the day July 4th 2017 an energetic delightful young lady MARI (cashier) was eager to 1) engage the customer (myself) .2) took interest in my day 3) gave me a $2 discount on damaged merchant. 4) thanked me for shopping at her store. Im a HD supervisor and I know we set expeditions with all our associates but we dont always get to experience it first hand pleasantly surprised and thank you again .
Ernest store manager was great help me when I needed to find the items I was looking for excellent demeanor very nice very knowledgeable
This location can be a bit messy at times, hard to find help but if you know what you need your most likely to find your way around and find the product you need. For the most part they always have what I need instock and the onhands on the app almost always match the actual onhands in store.
The Armitage and Cicero store been my favorite location.. the New Store manager they have Mirtia is Excellent.. She is very helpful. always has her employees to help me when i need help..i have bought half of my home supplies at this store just because of the management..i will continue to shop here and spend my money.. i really highly recommend this location
This is the worst run home depot in the Chicago land area. Its pretty close to my house and yet I will drive several miles out of my way to go to a different home depot than to suffer the incompetence of this home depot. I just left after waiting 20 minutes to get a key cut because they couldnt find anyone to cut my key and all the people I asked for help just shrugged. Worst home depot ever! Avoid at all costs!
The workers spend their time talking and do not serve customers and when they ask for help, they do not know or are on this line so as not to allude they should hire people who do want to work
Excellent Experience ,Great customer service, very helpful Employees
I found Home Depot with quality supplies they offer knowledge about how to put things together they even assisted me a change in my locks show me the type of locks that I needed and how to mount the wall to make a new hole to make a new door I was really impressed with the customer service at Home Depot
Walk in w/my mask, no line waiting, & a store worker was available to help me look for the items I needed. In & out. Awesome!!!☺️
Terrible, simply terrible. Bought 2 bags of rock salt. About to leave and security asks me if they can see my receipt. I said why and its as though she didnt even hear me and went into my cart and took it to write a check mark on it. I said to her why she did that without my consent and she simply said its her job. Since when does home depot hire security to treat a buying customer like he could be under suspicion of theft and against his wishes force their will upon him against his consent. If home depot is filled with cameras, with staff, and the customer is checked out by the cashier in front of security, what was the need for security to take my receipt from my cart against my wish not to. Home depot has big problems and they better fix this.
Round of applause and a standing ovation to Sandra, COS at the Home Depot at 1919 N Cicero. I cant speak enough on the superb customer service and professionalism that Sandra provided when I called regarding an issue with an electric dryer that I purchased online from Home Depot. Sandra resolved the problem and communicated with me every step of the way. You rarely find service like this anymore; and based on my conversations with her, I believe she is a rare and very genuine good heart person. Sandra turned what could have been my last purchase with Home Depot into me looking forward to my next purchase, so that I can specifically go to her location. Thank you Sandra!
Everyone was professional and helpful.
This is worset home depot west side of chicago every employee is on their cell phone and ear piece nobody saids hello how can I help you? You need help finding something? When I ask for assistance at the wood cutting department it too 30min for someone to come help me. I was like I should cut my own wood if I can find a way to way work this machine I would do it. But a young guy shows up with just as an attitude like saying to me with his body language n face expressions what you want lady I am busy doing nothing!? He is so annoyed helping me. I dont care just cut my wood. The cashier young girl aka kid on her phone! So unprofessional Really. Her name is Janice I ask her are open she gives me the smerk on her face says yea. No excellent costomer service education what so ever. This location should close down permeability or a new management needs take over set new rules guidelines. Follow the home depot policy hello. The owner of the home depot should be ashamed of this location. I try to avoid coming here but I dont have closer location.
Manny in plumbing was extremely helpful and not just for me. I think he answered 12 different customer questions in English and Spanish as he was helping me. He was quick and courteous. I will be back for all plumbing projects! Thanks 🙂
Would of have more stars but the employees who work by the self service registers are rude and unprofessional. The register asks you to pay for bags but there are no bags at the register, you have to ask for bags from the same rude employees. At least what I was looking for was very easy to find.
If I could give zero stars I would, this place is horrible!!! They never answer the phone and when they do the staff that answers never know anything. They will say hold please then transfer you until you get disconnected smh. It’s frustrating, I do not recommend this location at all.
Typical Home Depot...I only give 3 stars because everything is so commercial in there and its always the same home stuff... I like to see something more one of a kind and special that if i buy it not everybody on my block has the same thing already...
The customer service is horrible! Associates in the paint department took forever to mix paint and they were not knowledgeable about the products. The checkout lines were long and the associate who helped us checkout was not the friendliest. I don’t recommend this Home Depot.
I was going to buy a washing machine but they had only one guy in appliances and he was whiff so customers and they were talking a lot so I asked service guy was there anybody that could help me and he was very rude so I told him that I normally shop at 30th and Cicero and he rd me to go head on
Rental department!I rented a power rodder to rod a sewer line under my house. The staff was very helpful in explaining how the equipment worked, the purpose of all the attachments and some techniques to help make the job easier. The staff also explained how to clean the rodder before returning to store.In short, the rental department at this Home Depot saved me hundreds of dollars. Thanks guys!
Insane how when the sale is over all of a sudden there items become in-stock again. Go purchase a sales item it’s not in stock once the sales is over the very next day the item is in-stock.
They need a better inventory system. They had me running around to three different locations.One employee told to go to Lowes.Dont think corporate would appreciate that advice.
The point of social distancing is to protect each other...if your employees arent wearing there masks properly then what good is it...the majority of the employees i saw were not wearing there mask correctly...this and all other stores would be closed in the future if more uninformed employees dont subscribe to the proper way of wearing a mask...bad management
Cashiers there are terrible. I got a bag of sculpture clay. Asked if they can give me a discount. They said they can give me a new bag. Brought me a broken worse one.
IF YOU PLAN ON VISITING 1919 CICERO ASK FOR JEAN.BEST CUSTOMER SERVICE OUT OF ALL THAT I HAVE VISITED. SHE WAS VERY NICE AND HAD PATIENCE WITH ME. JOAN KEEP UP THE GREAT WORKPATIENCE
This place is huge! Finding someone to help you when youre in need can be a bit complicated. They have a huge outdoor selection as well. Customer service was pretty helpful (once you found them). Overall, not bad.
The service is great young man that helped me load the package in my car was awesome
Quick clean courteous experience of shopping pick up was fast and easy no complications in and out store in 5 minutes
Hard to find the entrance, very confusing one entrance is blocked the other one says exit then you have to go in through the garden section and walk through the garden section its just a terrible mess.
Well stocked and cleaned plus wonderful customer service a great place to shop at
People who work there should attempt to show and walk with them to what they need and where to go. Not just point a finger and say oh just go here and turn there. Thats just being lazy and not doing your job the best way you can.
They have so much. Every time I go there I always find what I need. If not there, on their website.
Security was more helpful than the staff. The cashier Miracle however was so sweet & friendly
Great place to get what you need for the job done right
Lack of experience from the floor department attendant.Other department always come to help other. To much time for one part. 20 min for a $4:50 part that they have but couldnt locate.
I am so pleased to have this store in our neighborhood.
Almost all my dealings with this store have been positive. I have gotten some very helpful sales associates who have gone out of their way to make sure I got what products I needed.
Went to get clorox wipes there were none in stock so I purchased plants and other items Thank you Mary P
Katherine, black hair, works in the blinds department has great customer service skills and was extremely helpful. Thank you again!
My experience was great a good selection good social distance and less than 3 minutes waiting in line.
I hate shopping here because of a specific associate in hardware department he is by far the rudest and nastiest associate I’ve ever encountered, and the sad part is the management staff does not address his horrendous customer service. He should be terminated.
Everything you need if is not there well they invented lol
I got my new range today and it is beautiful.the men who deliver the stove was truly blessing. They was very nice they set it up so fast . I would over again.
Found what needed (PLANTS) have some beautiful plants for indoors and outdoors
I didnt get the woman name in the paint department but she was so helpful. She walked me to the product other employees were just sending me off to random departments. Thanks
Terrible service at this location every time I purchased something long lines never have bathroom tissues in the mens no one knows were any thing is and when I had to make a special order they sent it to the wrong location??? I will no longer bother using this location even though it is convenient to many of my properties Im fed up with them completely
Wide selection, gave military discount without any problems !!!! Tex 🤠
Cashier dont working.
Interesting layout from the others Ive been to. The gentleman that assisted me was knowledgeable and very accommodating.
This place you can get lost in, services peoples dont know where things are, so you are own your own, they use to guarantee your plant for full year, now justs 90 days,most of my plants died in six months,
Employees don’t ask if you need help with anything and they don’t put any effort into helping you find anything. I asked for something and the employee said did you check over there? I said yes and he said oh idk. Maybe we don’t have it.
Had trouble finding what I needed I asked for help to at least 3 guys and none were able to help me . I was giving up n leaving wen I went to an aisle were I found a good guy that greated me asking in what can he help me OCTAVIO awesome person he help me find exactly what I needed actually better than what I needed. Thanks octavio
All I can say is I love home Depot this is my favorite store for putting things together at home I love home Depot my daughter works here
This store is horrible. They sold me a kitchen design package and they dont even have a designer service. Did not mention at time of sale. left bouncing around seeking information.
I love home depot. They have everything. Im like a kid in a candy store when Im there. Also...great service too.
Staff is very helpful and it has enough of the home improvement supplies to make sure your projects are finished well. Very happy with it.
Very bad customer service. They just put you on hold forever. No one cares in this store. sad.
On my way back after 30 min because the sprinklers that I bought are broken. Just go to Menards down the street.
The employees very helpful and friendly. 👍They had the item in stock that I needed.
Just needed 2 pickup some potting soil 4 my house plants, not a good selection n checkout lines were a little long
Didnt have my welding sleeves. Saw web site. Didnt see the order online part. Wasted trip. My bag😆
Stanley in the paint department was great. He helped my mom with beautify colors to remake her kitchen and helped her to her car. That was something we didnt expect.
It was hard to find help but they had what I needed at a reasonable price and the lady at the checkout counter was very polite very nice I enjoyed my conversation with her
The customer service was excellent. Warm friendly and helped me without pushing me off to someone else to be ignored.
Very unorganized no one to help you. Lines are too long no cashers all self serv. Go to menerds.
Used the new app to find what I needed it showed me the isle and shelf location .you can also pre order and they will have it pulled excellent
The staff was very helpful and friendly no matter what aisle I was shopping in for items. And they provided service w/a smile- JuJu and Jimmy :)
She was nice lady help me celeste for warrant husky tools thanks to her.
Well stocked and plenty of employees to help you find what youre looking for.
No one helps you there. Every employee is either talking to another employee or is nowhere to be seen. The place is up for grabs. The last time I went, someone was smoking pot near the exit, and all the employees kept saying was pass it over.
Alaways find what I want they alaways help me it cool
Great place to buy home improvement supplies and materials
Plenty of new staff them being so young you would expect them to still be learning but they are on it !
Worst Home depot ever. Employees are rude, have no problems making it clearly obvious that they dont want to be there.
Great Price Alway 💜💜💜💜💜
Its hard to get find help in this big store. Made me wish I just ordered the items I was looking for from Amazon instead of wasting all that time in this store.
It was ok but if you are closing the store early then what your sign say then you should announce it over the intercom
The check out clerks are friendly , courteously and very help all the staff.
Great customer service. I was able to fix my Grandmas kitchen sink. Thanks To The Home Depot.
The girl dropped my chairs
Wonderful courteous assistance from the Carpet & Tile Dept as always. I appreciate these men &women because they always take that extra step. Thank You All.
Nothing special, never have my bulbs in Stock. And no one know when they will have some.
Bought a refrigerator had to take it back and they giving me the runaround I cant even get my money back I am having a very bad experience considering this is my very first time with Home Depot I am highly upset my food is still in my sink so that means I might have to throw all of it out
Could use better customer service, no greetings upon entering and cashier not too friendly.
I was told to wait in aisle 17 and someone would help me with the doors and no one came in an half hour so l left. I got nothing done. Left my home for this nonsense.
Nice employees they understand me when I am looking for a specific item but dont know the name. Plus some employees have an awesome sense of humor.
The place is a disaster, Floors where covered with junk. Help just standingaround isles where blocked. Will notSHOP their another time.
I still consider this the crackhead home depot.
Great better then the one on the brickyard here they actually people around to help you. You dont have to be looking for them or chasing them down!!
Great customer service. Every department is friendly. Every store employee greats you with a hello. Hands down this is my home depot store.
I found some stuff that I needed there less peoples when you go at around 6:30am very clean place stay away from walmart for now
I ask for help to scann some tools to the cashiers and they didnt they send me back to looked tha tags.
Place is good, workers are helpful, here you can find everything for yuor home repairs,garden, and even appliances, and much more
Amazing, good prices, customer service are AMAZING
The store is huge, but found what i was looking for. Great & friendly customer service.
Cashiers are to slow whit the process if scanning the material, one curious event I spend 30 minutes waiting for a car to put drywall and 2×4 this is the first home depot the runs out of car like that terrible service.
Went to get beautiful hanging plants. Not only were they beautiful but also reasonable.
Very RUDE service by the cashier located at auto check out I was trying to get $20 back for my purchase I got charged but the lady wouldn’t give it to me because I didn’t read the sign so I said what should I do and she was yelling at me I should’ve recorded this on my phone I will never go back there again are usually go to the location in Parkridge and they are real nice
I go there every day very polite willing to help Associates
Total reviews rating 4
199 Reviews for The Home Depot 2023:
Review №1
2022-03-29Still at it... A year later and still letting customers park and take up the whole fire lane. Major issue. I guess they will only learn when there is fire casualties and a they will be on the news for being wreckless and ignorant of the law.Update.....sure enough...they had a emergency and the fire truck and ambulance had nowhere to park!
Review №2
2022-06-23Variety of tools and products excellent customer service great experience. Did not have the particulars I was looking for yet staff went above and beyond to help me in my search and suggested similar items and gave me other outlets stores to consider. Table outside of the store where I had the OPPORTUNITY to speak with a few staff members that was on a mini break. Thank youll for your services.
Review №3
2022-07-09Terrible customer service ! I’m not the type to write reviews but the customer service here was awful. My husband and I rented two makita chainsaws at this location for a job we had to do, BOTH of the chainsaws kept turning off on us every time we would try to use it we finally gave up on them . It was already late and the Home Depot closed so we decided to return them the next morning. The machines were defective and they couldn’t do nothing about it not even give us our money back or half or even store credit. We couldn’t even get our job done. The manager even tried blaming us saying he wasn’t going to do nothing and we’re lucky he doesn’t charge us for the damages ! I know we are at fault for not checking the machines before renting them but this is a problem we never had. They shouldn’t be renting out machines that don’t work they just trying to take your money !
Review №4
2022-04-24I went with my mother God Bless her who LOVES flowers. We went just to look so I could take pictures of the ones she like. That way we could buy it for her on Mothers Day. She came home with 4 and I have pictures of 14 more lol 😆. There are plants to buy for sure.
Review №5
2022-05-03I live blocks away from this HD and Id rather drive 3 miles to the next one, even in rush hour. I only come here to return items. Worst HD Ive ever been to. Nothing is ever in stock, difficult to find an associate and when you do you get an attitude along with it.
Review №6
2021-06-16Convenient location that always has what I need. Huge parking lot with other nice stores
Review №7
2022-02-01I’ve only been here a few times and for small purchases, but they’ve always had what I needed. They have a big variety and help is always available if you need it. The prices are pretty comparable to other hardware stores and customer service is decent as well.
Review №8
2022-04-15The store is good, just had a hard time finding an employee when I had a question. A lot of stores are short staffed so I understand and appreciate those that are there.
Review №9
2022-05-01I went to find flowers I was looking for, The staff was very helpful and friendly. Still waiting for hibiscus bushes not in yet. The service was nice.
Review №10
2022-03-14Store associates need to be trained better,to know where items are. The website also needs updating , states a location for panels then its on entire different aisle.