In-store shopping
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (80)
Jocelyn was amazing. Her service goes way above and beyond. She has patience and values the time of the customer. From going to another location to get my device to dealing with the activation department - she handled it. Both she and Yesenia stayed past close to make sure that I was well taken care of for the Christmas holiday; even though they had their own families. Yesenia guides her through any difficulties that she had, and handled other customers as well. I was also invited back in case I had any confusion about my purchase and service. Those two ladies are what it takes to build a reputation as a business. They rock!!!!!! 10!!!!
This T-Mobile is horrible! I went in to buy a Apple Watch as a gift for my girlfriend. They took my order fairly quickly and told me that it would be here Monday(3 day wait). I waited til Tuesday to call about it and they told me it wasn’t there yet. Called the next day and someone else told me that it wasn’t there yet. Called Friday and someone else told me that there wasn’t even an order put it under my name even after putting money down and activating a new line for it. I ended up calling customer service and got it situated. Honestly that was the worst experience I’ve ever had with T-Mobile.
I went into the store last, after going to 4 different T-mobile stores. They were about to close and Fernando and Conor were both amazingly helpful in every single way. I will be going there for anything I need in the future. Thank you guys. Keep up the great work.
Greatest Customer Service EVER!! I visited on Sept. 9, 2020 & Jon G. was my Mobile Expert. He was exceptional. He patiently informed me of my options & explained how and why they met the needs Id described to him. Store #235 located at 10312 S. Cicero in Oak Lawn isnt near my home - I actually pass 3 other stores to get there. However, Ive never been sorry that I went so far out of my way. After Jon G. helped me choose my phone, he also set it up. He ensured I had everything on my new Samsung that Id been accustomed to on my old LG!! Thanks again Jon G. for your patience & skill!!
So very helpful and very knowledgeable on their products. Im a Sprint customer dealing with T-mobile for the first time, and it was an easy process.
WORST CUSTOMER SERVICE EXPERIENCE EVER TO DATE. This location should be ashamed of themselves. I walked in the afternoon of 6/19, looking to switch out my cracked screen protector for a new one as it’s covered under the insurance I pay on my IPhone XR. The individual proceeded to try and tell me I was not authorized to do so, that I did not have insurance, and I needed to purchase an outside screen protector beforehand. I was told that I was becoming a problem for them and that I needed to take my business elsewhere. As a young twenty year old woman, I was very intimidated by the older male employee yelling at me. I left as quickly as I could. Went to a different location, they input my number into the system, pulled up my account and checked my insurance, and switched my screen protector out with NO HASSLE OR CHARGE.
Upgraded my iphone last june 13, 2020 and was promised my phone will arrived at my doorstep tuesday.status of my order was still “ processed” so the iphone wasnt shipped. I called them “john” answered and he has no clue.He even put me on hold and took care of another customer in the background which i cAn heAr them talking. And he came back to me and he said he has no clue.This is the worst tmobile store ive been too.
Some of the best customer service I have ever gotten, I was taken care of in a timely fashion, and everyone was cordial and professional. 10/10, I will be back. The manager was patient with me and took her time to make sure I was good to go.
Horrible experience, never again, shop at Corporate stores not individually owned ones.....Corporate T Mobile is near Smash Burger on 95th St in Oak Lawn-best service there!!!! Salesperson at this location above called police on us because we wanted a refund. My daughter went to the store to pick up her preauthorized phone exchange the night before since she had insurance on her phone that wasn’t working. They lied 🤥 to her and said she had to buy a new phone and lied again and said she didn’t have apple care service-which she did, lied again and said her phone cover won’t fit and had her buy a $40 cover. I called t-mobile customer service immediately and two reps told me this should have never happened, they should have given her the replacement phone they sent to the store and this was bad business practice, they also said they do not condone this type of behavior, shady business behavior. So, police came after salesperson called them and they told her to give me a refund, t mobile customer care service which I had on speaker phone the entire time told her to refund us, she refused. She said it is her store and she will do as she pleases. Police told her she’s the only one acting irrational and telling her that she really should refund us our money. She said she can choose who she wants to do business with. T-mobile pleaded with her on the phone to give a refund and reminded her that this is not how T-Mobile does business. She STILL refused! Then t-mobile corporate on the phone directed me to go to their corporate office on 95th Street in Oak Lawn, next to Smash Burger, and Mohammed waited on us and was exceptionally kind and understanding and apologetic and reasonable-wow such a difference!!! My husband thanked him over and over and my daughter and I did too. He refunded the phone immediately and apologized for this location and reminded us thatnthat is not how T-Mobile does business. T-Mobile is writing up a report against this location and will be dealing with this bad business practice. Always do your homework before you shop! Remember, no third party sellers, always go to corporate stores where customers aren’t ripped off and lied to and they treat you like human beings. Even the OL Police were appalled at this lady behind the counter.
Had nothing but problems since I upgraded my phone plan here. When I upgraded phones they gave me a different imei number than the number that was actually on the phone voiding out my warranty exchange.
I was at your T-Mobile store at 103rd and Cicero and want to say that Conor was a very big help and patient with me to resolve all my problems switching from an I phone to an Android. I will continue to see Conor for my future purchase in April for a new phone. I believe in giving credit where it is due and he was above and beyond any customer service experience Ive ever had with anyone. Thank you Conor for everything you do !!!!!
Best customer service got my new iPhone 7 from there the sales rep. There was great. Help me setup my phone transfered all my information over. Overall amazing atmosphere I would recommend this place to my friends and family.
This tmobile is nothing but thieves. I bought a galaxy 8plus for over $900. In the first week had problems. They kept telling me to come back just offering me samsung points. Well when it totally died within a month. They said oh well just take the refurbished phone & pay 5 bucks. I complained, so they said they had a promo to swap the phone out at no cost. Dont worry about what youre signing its just a notice saying your swapping at no cost. They charged me for another new phone. Knowing my bill was just charged , & next bill was 30 days later when i noticed. They said oh well shouldve came back within 15 days. Then told me to leave there store & just pay for the phone. Do not trust them. Or the blonde witch manager. She is rude& hides in her office. I know am paying 1800.00 dollars for a galaxy 8 plus phone. They also took the old broke phone a month old & gave me 130 dollars. Avoid this tmobile at all cost
This Location has the best customer service!Yesenia, Conor and Xavier Stayed after hours to help me get the plan I wanted and phones I wanted! They were very patient and very helpful explaining the promotions they offered.
The assistant manger was extremely rude and ignorant, after my experience at this location I withdrew all of my lines from Tmobile and went to at&t. I’ve done customer service for 10 years and never have I once belittled anyone like T-Mobile’s customers reps. Worse experience I had in my life. Your lost Tmobile for losing a 12 years plus customer.
Theres a young man working at this location named Victor. Ive never experience the worst customer service ever. He is very unprofessional and very rude. I will get him fired for how he treated me. He treated me as if I hurt him in some way and I am reporting a complaint to t-mobile. Ive been with tmobile for 15 years and Ive never experience this from any representative thats in sales. Victor needs to be reevaluated on his customer service skills because he doesnt have any characteristics of professionalism. Im very hurt and will pursue to have him fired. Work ethics are horrible. No smiles, no welcome to t-mobile, nothing nice to say, and I just bought a iPhone 6s from them and get treated like crap. Worst location ever! Need new employees no one was happy or in a good mood. I hope the owner can read this and reply back to me ? I would really appreciate that. 0 out of 10 for my rate for customer service. 95th& 52nd is the best location. Victor needs to head there for a training course. Pathetically speaking, he didnt even apologize for his horrible work ethic or that he was just having a bad day, I wouldve understood. Read and dont go to this location.
Great customer service came in to upgrade my iPhone left there all setup all my data was transferred. The guy there even put my screen protector and case. The guy that helped me was named ahmad. I would recommend my family and friends to come here.
Yesi and her team have such a great welcoming/helpful attitude. I cant wait to go back in and give them more of my money. Highly recommend this store to everyone.
Had T-Mobile for 13 years prior. Transferring all my cell lines to someone else. Rude customer service reps who flat out tell you they can’t do anything but sell a phone. What is the purpose of the location being there. Reps are beyond rude when answering questions, they make you think you are stupid and they refuse to give me any account information let alone cancel a line for me. My parents should not have to not feel uncomfortable there.
The lady manager it was so rude with me, suppose they will replace my phone with a new one because it was under warranty and they tried to gave me a refurbished one. the worst customer service if you can go to another t-mobile
WORST CUSTOMER SERVICE!!!!!! Stay Away From this T-Mobile Store. No one here knows how to do their job and they have the worst attitudes theyre so RUDE! Corporate should defined step in and get rid of all the people Here specially the girl with the Henna Tattoos. She was the worst. Poor Management. I hope Corporate Reads this Review.
I couldnt give the employee, that helped me find a perfect phone that met my needs and lifestyle, the review I promised bc I was never texted the survey after he rang me up but thank you to Anthony for being so helpful! My brother and I loved how charismatic, hard working and genuine he was!
The people that work here are BIG LIARS! They lie to you just to sell you thier service. My husband bought a phone from this store and they told him he had 4 months of service for what he had paid. After the first month his service was cut off. When we went to the store to ask they told us he still Had 3 months of service left. We called customer service and they told us he only had paid for 1 months, service when the store had said it was for 4 months. Dont believe the employees at this store. They will rip you off.
This is the worst retail experience I have ever encountered. We went in for a simple two day warranty exchange that escalated to a four day ordeal. We had to make physical trips to the store due to no one answering the phones. The manager Vic treated us poorly with no regard to us being inconvenienced without having a phone for 4 days. In addition, he lied to the solutions department, in order not to give us our phone. This was definitely personal.
Great customer service Leslie and alyzey are great help
This Tmobile is by far the best in the area. I was in and out of the store with in 20 minutes. Yesenia and Willams did everything they could to ensure I was satisfied. Will only be going to this Tmobile from here on out
THEFTS.They got me with 4 phones but within a week I returned 2 phones to the store and i just findout thar 2 phones were never removed from my package.Main T-mobile odfice is tracking the 2 phones trying to help me.As cust. Service on the store they were unable to help.Very desapointed with this store and their service.
I came in and was instantly picked up by the manager lady. She answered all my questions accordingly and even helped with my issue. Good store 5/5 stars from me 👍
Great people I highly recommend going in they will help you to the best of their knowledge! Xavier was a great guy help me switch carriers and gave me the best deals they had in the market! 10/10
Been coming to this atore for aboit 6yrs or so and always had htrat awrvice until now,,, tjey hired all new ppl. Yhr girls that work thefe are very rude unprofeasional and when the store opens at 10am and im siyting in tbe parking at 10:25 cuz no one is here to open up somethings wrong! I think they need to clean house! Go to another store!
Worst location ever!!!! They discriminating you, creating new rules, they are just disrespectful workers!!!! They not worth any star, maybe need to change management or they need a good training how to communicate, they just laughing at you. Disgusting! And only this location!!!!!!!!
Awesome customer service, I was able to get my iPhone 11!! Sales Rep was really nice he gave all accurate prices no surprises fast service.
The worst customer service ever experienced. I really dont write reviews but this one was worth it. Only if they had an option for zero Stars I would give this store one. The Latino manager there was very rude.. did not even ask if I wanted help or would be helped when I walked in.. I dont recommend this store.. just look at their current rating that says it all
Pat and Greg were very helpful and nice! Amazing customer service. Me and my family had a very fast and easy experience! Definitely recommend coming to this location!
The girl that is expecting waited on me, she was polite & helpful. In the past @ this location, service hasnt been good. Im now sorry that I didnt get her name!
I had a technical problem of logging in and setting up my primary account holder professionally fixed at this store by Agent William in just 10 minutes time!
I was here today doing things for my account and was told i had to call customer service but Ysanya help me out with everything she was very sweet thanks for you service
The service is usually good until there was this blonde tall employee who told me and my brother to leave because we were supposedly going in and out of the store too many times
CONFUSED AS TO WHY THEY LOCK THERE DOORS AT 720 pm. When there closing hours is at 8pm. Very unhappy with this T-Mobile location!!!
Ive stood in line and put my name my name on a clip board and arron decided to take all other customers before me.. Im African American and I didnt want to act out but ..come on now I stood in line and they constantly taking other people .. never again will I ever come to this location
This is a very good store. William & Conor & Jonathan are the best. They are very knowledgeable & have a lot of patience in answer your questions.
Rude and not friendly staff/manager, didnt help with my problem only made it worse.Update: Ive tried sending you an e-mail but it wouldnt send. It says I am not on the groups allowed senders list.
The employees at this location are extremely helpful everytime I go in with an issue. The are knowledgeable and nice. I recommend this location.
It’s very slow service over there if you got hours to to wait and waste this is the place for you
Nice people. Very helpful. Have gone there for set up help. I didnt buy phone there, yet they are still very helpful.
Was told I had an appointment time, arrived 10 minutes before then, waited 25 additional minutes beyond that wait time to even be spoken to, and I left. Wont be back
I bought a phone and after having it a day it was moving slow i wanted to get another phone and was told i would have to pay a restocking fee of $50.00 . . . . i was never told that when i purchased the phone.
The worst customer service treat you with disrespect, never going there again.I went to the next tmobile store and what a big difference!!!
Yesenia is the best in the whole world. Love her love the service best store I’ve been in in a while
Pat and Greg are the best! They are both very friendly and know what the hell they are doing. Thanks again!
Dont even bothered asking if you need help, horrible service they helped someone else when I was first before them. I left without buying anything since they didnt seem to care.
Service was great and waiting time was not long 👍
William helped me this evening and he was extremely knowledgeable and very polite.
Very rude people! Don’t come to this store to get your T-Mobile Tuesday reward.... again very RUDE...
Please shut this place down already. Horrible customer service. Waited & waited & waited but 2 workers were too busy doing admin work to take me. 30 min later gave up & left.
Conor is the best and most knowledgeable. He should be a district manager.
Willam was very knowledgeable and helpful.
Very good the young lady who helped me was very knowledgeable
The web site is wrong... This store closes at 7pm.
Helpful staff
Always great customer experience! 😀
Didnt assist me.
Great Staff, and very knowledgeable.
Love a place where the employees love there job
Best service ever!
Jon was very helpful
Good people working there
Useless sales people
Love working here
Useless
3.5 (80 comments)
Review №1
2022-05-25Im super impressed. I stopped by to get a new sim card to switch over my phone from sprint to Tmobile service. I had the pleasure to have seen Victoria the service representative. She made everything so easy and she was really nice. Also she was very knowledgeable about everything. Also she answered all of my questions regarding not only the transfer over but also all of my questions. I was very lucky to have chosen this location to stop at. Needless to say I will not go to any other store location as long as I can get this kind of wonderful service. Thank you very much for making it a very enjoyable experience.
Review №2
2022-02-05Worst customer service ever. While I was speaking to one of the sale associates the manager was standing over his neck giving him all the answers in a rude way. She was speaking to her associate and the customer in a disrespectful way. I am a long term Sprint customer with over ten years of tenure, so when T mobile merge with them I tried to give it a chance however is all about taking your money with T Mobile and they are not concerned with how the customer feels. My phone was stolen and I needed a new one to communicate, so I got a new one. My first mistake was going to that store, horrible customer service, please don’t go to that store if you value good customer service.
Review №3
2022-02-22Pretty straight forward if youre prepared and know exactly what youre looking for. But if youre a novice you may leave frustrated. Tech these days is more and more advanced/ complicated so a store (where the primary objective is to sell you stuff) may not be the best place to take up a lot of time asking questions. Best to do research on your own. The store is often crowded and the employees are payed partially by commission so theyre incentive is to sell you stuff and move on to the next cx.Again, thats not my experience, because I walk in knowing what Im looking for. But a casual shopper may not have as nice of an experience.
Review №4
2022-02-03Trying to do a simple return. Been waiting over 30 minutes so far.Tried to give No Stars but you have to, in order to post.Since no response back from my email to T-Mobile. Poorest Customer Service. Soon we will be switching carriers.
Review №5
2022-02-09Pleasant visit. Adriana and Vivian were nice young ladies. They helped me with my phone and also got a watch. Nice girls cool spot
Review №6
2021-12-01Horrible experience. Waited over 45 minutes while they completed taking care of one customer. Just wanted to get air pods. When it was finally my turn, one employee decided to take care of the last person to come because he only wanted an accessory. This customer also refused to wear a mask, even after being told to put one on by the employees. Several of us in line protested, as most of us also just wanted something simple. Even the other employee told him to take care of the rest of us first. He refused saying he wanted to get that guy out of the store since he wouldn’t wear the mask. So, the person who refuses to follow the rules and laws gets rewarded while the rest of us are made to wait even longer. I left without making a purchase. I’ll take my business elsewhere.
Review №7
2021-04-07Excellent customer service each of the three times we have shopped in this store, since June 2020. The employees are friendly, knowledgeable, and make us feel like they are happy to wait on us, answer questions, etc. Today William helped my wife, and she was struck by his knowledge and willingness to answer her questions in a friendly, unhurried, and professional manner. Kudos to the team at 10312! We go out of our way to shop here now because of the awesome employees and customer service, even though we have a T-mobile store just two blocks away from our home. (Their customer service leaves much to be desired.)
Review №8
2022-02-22Sales Rep. was very knowledgeable and professional with what she was informing me with, got straight to the point, made it simple and easy for me.
Review №9
2020-08-06I visited the store today with multiple issues (downloading, storage, syncing). After being greeted very courteously and serviced after a brief wait, Jonathan serviced me. Jonathan was courteous and patient despite other persons waiting. He was calming and professional. I was impressed with his demeanor and adherence to my concerns unlike another store visited that just wanted to sell me a new phone. I recommend strongly Jonathan as a manager/trainer of other employees at locations. I would highly recommend T-Mobile as a mobile carrier and recommend friends to specifically make purchases through Jonathan for mobile service needs. Kudos to this employee.
Review №10
2020-12-07Number one I hate cell phone stores, it always seems like a lengthy process with rude customer service. This time was different, Yesenia helped me with such patience even after I showed up with little information in an effort to get into my locked work phone. She tried to help me find the information needed from my employer, she never said, well I cant help you then, she offered me next steps and even helped me connect with someone that could help me with my tech issue. I didnt purchase anything from the store but the professionalism didnt stop. No sale yet phenomenal service. Ill be sure to refer all my TMobile/Sprint folks for future needs! Thank you Yesenia!