Pros: it’s indoors. the lady at the front desk was nice. cons: mostly everything else.you get what you pay for
Service was very unfriendly and the rooms were just a place to lay your head if you dare!Covers had burn holes from smokers.The entire place smells like an ash tray.
Clean rooms, comfortable bed. Friendly and helpful service. Cat friendly to
Good room rate! Some things need to change.Small room (could not pass each other between end of bed and desk/ dresser, but was cleanbed comfortable but pillows need replaced (pretty flat),no hand towels, staff helpful
Positive: The ice machine worked. Negative: Checked in Friday 4pm for a room with 2 beds, didn¿t go into room until 10pm. Room was not made, front desk worker said no double rooms left. Desk worker called the manager, manager said they would only be willing to give us a single room. Not good.
Positive: Staff were very nice. Room was ,modern and clean. Air Conditioner was very effective yet I prefer ACs that will continually run even if the temp detector isnt running. These models turn off when desired temp is reached. Negative: Mattress was a bit uncomfortable but no hugely. Water pressure in shower was very weak. Over all loved the property, I was pleasantly surprised and will return.
So I have nowhere permanent to live. I’ve been staying here until I can find a more consistent place to stay. I pay my room every night. I’m not a problem to anyone. The other day I paid my room like I normally do and for some reason the person at the front desk cancels or reverses the transaction. Now it’s Labor Day weekend and the money won’t be back to me until after the holidays. Now what am I supposed to do? Who do I talk to? I have my receipts and all my transactions. I don’t think it’s fair I should have to sleep outside because someone at the front desk wasn’t trained properly.
At first they didn’t have my family’s reservation, so I had to rebook there. Then I was given room keys to a room that didn’t exist. It was advertised to have a king size bed and a pull out couch. When that wasn’t the room we walked into, we checked with the front desk and they told us that they didn’t have any couches. We were then moved into a different room to accommodate my family’s size and one of the bed sets had dark spots on the comforter and sweat stains on the pillows. I will not be booking there again.
ZERO STARS if possible but since thats not an option I have to click one! We didnt even get to stay bc we booked through hotels.com & somehow whoever was at the front desk did NOT reserve our room! The guy at the counter was beyond rude & could care less that at 11pm at night we didnt have the room we booked. Also, we paid several hrs earlier when we booked & then when we got there to check in he swiped my husbands card FIRST for the deposit and then AFTER tells us they dont have that room! Would not move us to a room we could actually use without wanting to charge us the difference in the room rate which is absurd bc they should accommodate for their mistake! We stood there waiting for several minutes bc he was clicking on his computer so we thought he was trying to help & finally asked if he was able to figure anything out & his response was No, I told you I dont have a room for you so he had us just standing there thinking he was trying to figure something out when really he was ignoring & hoping we would leave! He kept saying we were interrupting him bc he were trying to explain that he should make an accomdation but he kept saying the same thing OVER & OVER so yes we were ticked & not very polite anymore bc he sure did NOT care to listen to us! Also, we were told we wouldnt get a refund but thankfully I called hotels.com who were BTW VERY HELPFUL & POLITE & they called the rank motel while we were still there being treated like garbage & they DID get the refund for us & covered price difference to stay in a much nicer hotel nearby... now thats customer service & Super 8 could learn a thing or 2 from them! Do NOT waste your time on this dump! Do yourselves a favor spend a few extra bucks to stay at the Comfort Inn next door which is very nice, clean, had the most comfortable bed, & amazing customer service!
Once I entered room I noticed bathroom hadnt been cleaned, no toilet paper. Found band aid on floor next to trash can. Room had an unpleasant smell. I told front desk room wasnt satisfactory and I wasnt stay there, they wouldnt refund my money or offer another room. Management has failed to respond to phone calls or emails.
I am a parfeligic wheelchair bond. I flipped out of my wheelchair trying to get up the Handicap ramp, and busted two back ribs in my back... Not one handicap door...
Positive: Ive stayed there quite a few times. Same friendly, accommodating staff. Always clean, including the hallways. Negative: Ill be glad when they start having some kind of breakfast.
Positive: Location pleasant staff Negative: My room didnt have soap. Bet I got 2 shampoos. Worked out fine. And yes, I will continue to stay there. I like it.
I asked for a non-smoking room, which I got, and the room did not smell like smoke, but when I went to bed I discovered that the blankets stank of smoke. Surely if they were washed between guests they wouldnt - unless staff smoke in the laundry rooms. Also there were kids loudly running up and down the halls at 10:30 PM, and in the process of moving in their parents slammed the door every time they came in or out on trips to and from their car. Some crazy couple was fighting and slamming doors across the hall from me, and standing in the hall in front of my door arguing at 1:30 AM. I called the front desk about 4 or 5 times, they were always polite and responsive and it seemed there had been plenty of other complaints already, and the desk staff said several times he was on his way to talk to them. It finally did quiet down about 2:30 AM.
Positive: antiquated room, short on towels, appearing clean then next morning, small ants were found roaming the sheets of my bed. Hot tub covered in wood. Request for more towels in vain. Advertised free breakfast but still using covid for excuse. Negative: Short on staff, Hats off to Heather from check in, found to be cleaning a room missed by housecleaning going beyond her duties. Also, CNN spews mis information 24/7 in the lobby
The night manager who checked us in was polite and helpful. The air conditioner worked. The hallways to the rooms smelled terrible, most likely cigarette smoke. There were full garbage bags left in the hallway and were still there when we checked out. The bath towels had large stains on them. The breakfast was only yogurt, oatmeal, granola bars and coffee due to the IL Health Department and COVID.
Disgusting rooms that had obviously not been cleaned before we checked in. Hair on towels and bedsheets, gross smell, and a pair of used underwear in the trash. We moved rooms 3 times before getting one that MAYBE had been cleaned. We should have just left.
The whole place smells like cigarette smoke and sketchy people everywhere. We booked 2 rooms, both were obviously smoke. cleaned and still had trash laying around from the last occupants. All three beds had dirty sheets and pillow cases and both rooms did not have soap or towels. The woman working at the front desk in the morning was the most unprofessional person Ive ever encountered in the hospitality industry. Worst place to stay in the Midwest.
Black hairs all over mattress, no sheets, or enough pillows, dead bugs in shower and no towels. Went to request towels and we were told they didn’t have any. Told them about the missing sheets and pillow and was told they were in wash. Requested refund and was denied.
The bed bugs are unbearable, this will be night number two that I will be sitting in the office chair that came with my room and sleeping. The bugs are so bad that Im thinking about going to the e.r. and getting checked out. This is my second week here and not one time has my room been cleaned or toilet paper been givin. Absolutely the worst Super 8 that I have ever been in. DISGUSTING
The room was clean, the fridge chilled our sodas in no time and this was my third stay ......the first two I have no complaints about .....my most recent stay Jan 29 to Jan 30 2022 I will say the room was clean and once we got the heater going warm.......but the mattress in 227 needs to be replaced ...... my husband and I both woke up with aches and pains we didnt go to sleep with .....other than that the location is great and the staff have always been friendly.
Everyone is so nice there, excellent staff on all shifts. The location is great and fellow guests are always friendly yet mind their own. The only downside is rude a** people smoking in the non-smoking rooms and hallways. Yall know who you are.
Positive: The staff was friendly. Easy on and off highway. Negative: Room was not very clean, whole place smelled like weed. Very dated and overall gave us an uncomfortable feeling.
Positive: Worst hotel ever Negative: Customer service!
I thank God for this motel Ive been coming here and here only for years now well since 2018 its 18 that I discovered you guys. Everybody is so nice place is so clean so clean the price is wonderful its just a really nice place to stay and I really enjoy it honestly I could live there I think I would love it
The rooms were nice and clean. Front desk staff as well as housekeeping were very friendly. They were very knowledgeable with the area and made great recommendations. My husband and I stayed 3 nights and enjoyed our stay. We are planning on coming back in the next few months, this is our place to stay, love the idea being pet friendly. Thank you Super 8 and the staff.
Positive: Hotel actually wasn¿t as bad as I thought it was going to be for it¿s low star rating. It was late at night and the only place that had rooms available. Negative: Beds were stained and didn¿t look all that clean. Otherwise wasn¿t too bad of a place.
Dont believe the reviews. Very quick and pleasant check in, the owner is super super nice. He put me in room 231, its a wonderful room its clean its cozy its warm.Ill definitely be back
Room was clean . good A.C. comfortable pillows and bed good Wi-Fi. Left laptop and were more than happy to mail it to Oklahoma for us . THANK YOU GUYS SOO MUCH.
Bath tub small and not clean, blankets were uncomfortable, ac worked half the time and probably one of the worst Ive ever stayed at. Paper said $10 for pet under 15lbs but manager didnt update paperwork per person checked us in and charged us $25 so basically the paper signed is a lie and false advertising due to apparently a lazy manager. Was to late to try to find a different place and was already charged anyway so had no choice but to stay. Nobody should waste the time going to this hotel.
Everything is old, old, old. One bed had a bedspread that looked like it was from the 70s, the other bed had NO bedspread! Only two bath towels and three wash clothes in a room with two queen beds. No hand towels at all. One bath towel had big stains on it. Sheets had stains.
The room was comfortable & clean. I enjoyed the desk personal, whom were courteous, kind & very helpful. I was extremely late the 1st day & wasnt aware that housekeeping needed to check the room daily & was intruded on during a late sleep in, so couldnt give a 5. This is a 🚬 room hotel, & nicely priced.
I really wanted to like this place and give it a higher rating. The bed was lovely, the breakfast was brilliant, the room was spacious and the price was very reasonable. Unfortunately the bathroom was disgusting. Sink cracked and dirty, bath was stained black, shower head was mouldy, shower curtain has seen better days. I was genuinely worried Id come out dirtier than I got in. If the bathroom was updated Id give it 5 stars.
If you have any standards this is not a place to stay. I got a room for my daughter that was in town to play ball for the weekend. When she checked in Megan gave her a room that had not even been cleaned, bed was not made, ashes from cigarettes were in the tub and counter in the bathroom and smelled of smoke. It was a horrible mess from the front desk to the room. A room that would be rented for the hour. No customers service experience at all from any one at that front desk. My daughter was gone within 30 minutes. I then followed up and was told lies. The manager Joe was never available to talk to. After disputing this with the third party they took it and were given lies about how we enjoyed our stay. This was a lie from the front desk, and Joe was never available to speak with them too.
We had an amazing stay here!! Check in was fast and easy. The only issue that came up was when we first arrived. My daughter being a typical kid went through the drawers, and found food left behind by previous customers. I called the front desk and she came immediately and was offended that the food was left. The rest of the weekend was amazing even with a group of BMXers and workers all keeping the staff busy!!! I well definitely stay here again if Im in the area!!
I had a very poor experience at this hotel with both bedbugs and management.After checking in, I discovered upon pulling back the bedsheets that my room had bedbugs. My friend (who had in the past spent several years in the bedbug extermination business) confirmed the critters were indeed, bedbugs. I placed one of the bedbugs in a secure container and brought it to the front desk as evidence and requested a refund so I could find alternate accommodations.I was given the phone number of manager Joe Armstrong, who refused to give me a refund and would eventually accuse me of bringing the bedbugs into the hotel, claiming that, “My hotel doesn’t have bedbugs, my guests do”. I was also told that he confirmed that my insect evidence was a bedbug, but that he could tell, “It hadn’t fed yet” which, apparently disqualified my claim.I had never seen a bedbug before my brief interaction with this hotel. If you’d like to avoid them as well, I’d recommend the new Hyatt in town instead of the Super 8.
Room was on ground floor, its winter and during a snow storm. The uncarpeted part of the floor was like walking on ice even with shoes on. The room was also super cold. Hard to take a shower with room and floor freezing. A ton of hair under the tubs drain plug and no cream rince for hair was offered, just shampoo. The room and bedding were clean and the bed spread was enough to warm you up. But the room its self never warmed up by time I left 8 hours later. Im a local and I work outside all I wanted was a safe warm place to spend the night after my shift until the roads were passable. I received the safe part, gentleman working lobby very nice (Midnight hour) and the room was clean. But as for warmth, I had none. And taking the hot shower just made the room colder.
After a 3 day drive came in at 2:30 to see if i could check in. I was told that due to an event being held nearby, I had to come back at 3:30 pm. I arrived back at 4:15pm and was told the room was still not ready. They were able to switch me to a different room that was ready. When I entered the room there was still food along the side of the bed on the floor. There was only 1 towel in the towel rack and the shower curtain was moldy. There was also food still left in the refrigerator that had not been cleaned out. On a positive note the front desk kept in constant contact to make sure everything was corrected.
Checked in, no towels, no sheets or pillow cases on bed. Person at desk wouldnt put us in another room or tell us when they could make the room up. This after making reservations weeks in advance and an 8 HR drive. After talking with manager the room was made up about an hour later. Breakfast was terrible. Smelled like people were smoking in rooms.
Friendly front desk employee.Rooms are outdatedTowels had stains on them no cups for the coffee. No toilet paper when got into room. Sheets didnt look all that clean.
Nasty dont stay here/ after checking in I had to clean the sink counter and toilet myself. Shower was dirty as well. Put things back where they belong several outlets didnt work so I spent time replugging things so I could plug in the alarm clock, phone chargers etc. They claimed the bed was a queen size it was actually a full size. They had a chair crammed in this room which was in the way also the desk chair. I moved things around just so we could actually walk through. The lady which checked us in at night was very nice however the lady in the morning was very rude. We were booked for 2 nights unfortunately so after the second night we got up left early and switched hotels.
The floor was very dirty..the bath room could of had some more love cleaning..mirror was very dirty..i stayed 27th to 30th...lots of noice from other people that were staying st motel...1st and 2 shift were very friendly....
When we got checked in we immediately noticed a fish cracker on the center of the floor. We then started looking around for more dirt and found some hairs in the sink. The front desk clerk came to the room and wiped up and vacuumed the room. We couldn’t move into another room bc they were totally booked up. They gave the excuse that their maid quit that day. Then we looked more closely and noticed splatters on the bathroom door and a dead bug on the floor and crumbs in the bed.
Well... We got our room online. We checked in. Check in was normal. We got to our room and someone was in it. So we went back down and told them. Got another room. Went back up to our new room and guess what. Someone was in that room as well. So we go back down and check into our 3rd room. It was empty. 3rd time was the charm I guess but I refused to leave my stuff in the room. Seems how we walked into 2 other peoples rooms and who knows if the next person who that might happen to is as honest as us. Will not be going back.
Same. Very convenient location for me. And you cant beat the price. Like the desk clerk said, this is your home away from home. Yes it is. Cordial, responsive staff. I have no complaints.
Interior of building nicely redone and people were pleasant. Absolutely no effort put forth in improving the grounds keeping especially noticeable given the exquisite property next door
Pet friendly - NOT! Supr 8 website says small/medium dogs $6 and large dogs $10. You can imagine my surprise when I am charged $50 for 2 nights. I complained that their website policy said $6/10 and our 34 pound senior Spitz was a medium sized dog. They consider anything over 25 large. We were surprised when we got a call from that evening clerk. She had taken the time to check the website and contact the manager, and was authorized to honor the $10/night. At checkout I asked for my statement and was told the computer was down. I said I wanted to be sure the $50 pet fee had been returned and was told by the day clerk the fee was absolutely $50. Pending charges to my credit card are now totaling $260 for a 2 night stay at a nearly empty Super 8. The motel was newly repainted and clean. The room was good sized, but the toilet/shower area was tiny. They had a shower curtain rod that bowed out which was not secured properly and hung down. I bumped my head trying to turn around and close the door it was that small. The bars of soap were the smallest I have ever seen in a motel; the size of a 5 stick pack of gum. I dont like big pillows, I like thinner ones, but these were so thin I had to sleep with the pillow shoved against the headboard to make it thick enough. I would have folded it over, but they were not the standard width either. The room was warm so I opened the window and found it had no screen. We were furnished with one clean washcloth and one dirty one wadded up in the sink, 1 small hand towel, 2 bath towels, and bath mat. Everything seemed to be the absolute minimum needed to be furnished. They emailed me my statement last night as a pdf. Now I need to figure out why my phone wont open it. :-(.
Dirty, smelly, scam. Dont go here if you dont want to be robbed by the people who own the place. I have a temporary hair color that runs and gets on towels, but always washes out, I deal with it on a weekly basis. They wanted to charge me damages for pink on a towel and pillowcase they supposedly couldnt get out. Their already stained old, run down towels. They wanted me to pay $25 for something that will wash out. The water that came out of the faucet was horrifying! There were bugs in the hallways and their super start breakfast was awful. It also smells like cigarettes throughout the hotel If you stay in the area, stay at the comfort inn across the street. They wont take advantage of you or charge you to wash a towel. They also have a badass breakfast and its super clean! Its worth the extra few dollars to stay there instead. The ONLY nice thing about this hotel was the caucasian lady who checked us in and out. She was super friendly.
Very clean and good room. Bed comfortable. Staff very welcoming. I arrived late and was met with very friendly staff. I am a woman traveling alone. Felt safe. Just needed a clean room, a bed and a low cost. Check, check, check!
Very discusting!! The comforter and linens had numerous stains. The fitted sheet was inside out. Used towel still hanging in bathroom. Found BUGS in the bath tub!!!! The bed was horrible and I have found better quality blankets at good will. This room isnt worth more than $30 a night...if that. Fridge leaked. Dont believe the online pictures. Whole building smelled.
For the stay on June 27, 2019, I explained to them I needed non-smoking b/c Im allergic. I requested early check-in which got denied b/c they said it needed cleaned. Upon arrival, the whole upstairs reeked of old smelling smoke then in my room we found a cigarette as well as somebodys dirty socks. My allergies were flared up sneezing and sniffling all night from the smoke. I requested a partial refund from the manager Joe, which got denied b/c they are privately owned and I had no drs note. Then he had the audacity to hang up on me. He never once apologized and instead fixated that I said the f word 🙄 who wouldnt after experiencing that following a 12 hour drive to get there. Absolutely worst treatment I ever experienced. Will never stay at a super 8 again.
Room itself was nice. Bathroom need renovations. Shower head loose and moldy, fan was blowing air inside with funny smell. Breakfast only till 9am, all other place are 10am. Cant sleep in if u want breakfast. Good thing very nice restaurant next door with great food and service
Booked a room through priceline because of an issue with our rental house [relocation reps] it was in the evening we were tired. When we got there the refrigerator did not work and there where Doritos all over the floor. We did get a new room, however when I checked my bank account I noticed that the hotel had charged us for the room again. I hope they can fix this problem soon. We have never had this problem with the super 8 in Jacksonville Illinois it is always clean and they do not double dip.
I have been sending my employee here for the last three months, staying 2-4 nights each time. Every stay she has been with her puppy. I am highly disappointed with the staff and manager to find out on a second night of her stay the staff apparently did not hear her say pet room, and was charged a 100 dollar fee. She was there the night before. When I called to speak with the manager she was rude and relentless. Not that this was by any means the nicest hotel, but we will be taking our business else where. Im sorry to the owner who will no longer have our long term business.
Very nice place an very clean rooms
For the price we paid (under 70), we got a really good and clean room. The staff was friendly and everything we needed was provided. It was better then we were expecting. Id recommend this hotel for a guest concerned with getting value for their money.
It was just fine. I had a top sheet and pillow case that I asked be changed (they were yellowed) desk said its trouble with water and recent flooding. I believed him. Continental breakfast worked. Its a nice enough stay for a 🌃. I would come back.
I love it at this super 8 hotel! You can not beat the price! Every time I come to Illinois I come and stay at this hotel. The staff are very polite and friendly! I also love the rooms at this hotel! When I left this morning around 9am and when I returned around 10am my bed and room was already clean before I got back. Other hotels cant compete with this hotel, I just love the respect and customer service I get here!
Really dingy and smelly place. The frontdesk suggested that this hotel is smoke free but it reeks smoke smell. Carpets needs to be changed, rust everywhere, uncomfortable bed, I couldnt say one good thing about this place. And their system got hacked, so they had police car and angry people at the lobby. Yikes... its cheap and I guess you get what you pay for.
The staff was lovely want the room was clean. The hallway smelled like smoke but the room did not so it wasnt too bad. I would definitely stay again!
Positive: Absolutely nothing !!! Negative: Terrible Cust service
Positive: Price and location Negative: No breakfasts still blaming Covid for 2 years. Lousy tv choices and no plug for the tub
Would not grant a 12 oclock checkout despite the fact that Wyndham rewards diamond status members are supposed to be entitled to it. Either honor the program or stop falsely advertising it.Also, there was literally only one bath towel in the room. Even the worst motel puts at least two bath towels in each room. Lastly the rooms are tiny, barely enough space for the queen size bed. On the positive side, the mattress was firm and the wifi worked fine.
Rough motel. Rooms are outdated and room service is only twice a week. Motel itself is kind of dirty. Customer service is great, no issues there. If youre looking for a cheap place to sleep this will do the trick.
Desk clerks were both very matter of fact and rushed. It welcoming at all. If the stay had not been pre-paid, I would not have stayed past the first night.
The bathroom smelled like loaded diapers, and it looked like they didnt even try to clean the bathroom. The only reason Im complaining about a motel like this is because it was $75 for one night. Ive paid that for a nicer hotel.
Stayed here for several weeks during Summer 2016, very clean room and friendly staff. Service here was great. Manager who worked there(forgot her name) was very helpful whenever I had to change my reservations. WiFi worked without any interruptions, would definitely recommend this place!
Nice rooms for the price. Cant beat 44$ a night. The diner next to the motel is convenient with reasonable prices and good food. Plus they have smoking rooms. I will definitely come back when Im in the area.
Its great to be retro however the motel could have been cleaner. The night shift guy was very helpful and kind the morning gal was very dry and did not help my girlfriend when she explained the enormous boogers that was flicked on the wall. We will not be back 😐😝
Didnt think to much of taking 50 deposit out of credit card
Dislike the room service along with the constant battery for hot water or pressure. Room size is ok. Not really happy with the breakfast nook either to small for a dining room. Not really a hotel Id stay in again.
Very affordable and accommodating. I have frequented this Super 8 on several trips and its my go to now. This is not a 5 star luxury hotel but it is a decent and fair 3 star with 5 star service and price.
Loved it rates were great, manager and staff were polite and nice. Rooms were clean and service was great. recommend this to anyone in the area and will be staying here from now on when in the area. Used a lot of WiFi and the computer worked without any issues. Manager goes above and beyond!
Visible stains on the bedding so I asked to have it changed they instead changed my room, no heat in the next room so once again changed my room. At checkout time the manager was very rude. I would never stay here again!
Positive: Laundry room Negative: Customer service
This place is meh, it reeks of cigarettes right off the bat at the checkout desk and so do the hallways and that ultimately the rooms reek of weed and cigarettes to. The staff are friendly thou.
Very good hotel comfortable and good price
WARNING!!!!! ROACHES!!!!! What an inconvenience nothing from that room was coming into my house and my compensation was a crappy $25. I will never stay there again even though we have stayed there in the past and had no problems. Get it together. You would have thought the owner would have called and at least apologized. I had to give it one star only because it wouldn’t let me post without doing so. In response to you it was 830 at night and I wasn’t going to pack up my family and try to find another place to stay. Give me a break
Staff was unfriendly, properly was completely dark when we checked in at 9pm and I have been calling for 3 days to get personal property mailed back and so far no response from the owern.
Clean sheet. Stains on carpet. A/C unit was finicky. No plastic shower curtain only cloth was hard to keep water off floor. Overall for the price not a bad stay.
The staff is absolutely the reason you want to stay here. You are treated as if your family they havent seen in some time. I only stay with these folks and I could stay anyplace I want. Hope that helps in your decision.
If your in the Nuclear Outage business or just traveling with the family, this is a great location with great prices. Smack in the middle of 2 walmarts and a Sams club. A slew of restaurants and right next door to a gas station and family restaurant. Definitely a great bargain with nice rooms.
Room nice the scent in the room was not what I liked. Not sure they spray it or last person stay there mad it smell. Like a perfume.
Sheet had spots and the room smelled. In response to the owner. No! The room was not in my name. As a matter of fact it was in my dads name. Yes! He did get a refund back. No! Im not gonna lie about my experience.
Positive: Absolutely nothing Negative: Cust service
Good place to stay and cheap too compared all other places around town... Bed is a little small but it is OK! Pretty clean also and wonderful customer service too! Will try there again anytime am travelling
Clean rooms, friendly guest service. Only issue is outside door doesnt always read guess card takes a few tries. Everything else was nice
Fast and Easy Check in. Great Price. Rooms need updated and was promised free breakfast but did not receive.
Very quiet newly remodeled with a very friendly staff. Ample parking with room for large trucks. Deerfield restaurant right next door. Guaranteed to enjoy your stay at a very reasonable price.
Positive: Nothing Negative: Customer service
Morning staff full of attitude. Eye rolling and rude. Floors need deep cleaning an coffee pot not clean.
Staff was great but the property is very dated. Overall good experience place just needs a remodel.
Clean and neat, with good mattress. Thin walls and floors, allow you to hear all your neighbors moves, but for the price, it worked well for my needs!
Front desk staff very friendly and accommodating. Room was cozy and pet friendly. No complaints and will stay again.
Our room was absolutely disgusting. Filthy. The wife and I were afraid to get under the sheets. Had it not been so late we would have gone to a different Motel.
Hallways stink of stale smoke. Breakfast is unexciting. On the plus side, the bed is comfy and the price is good.
The person behind the desk was very nice and helpful The room was absolutely disgusting. My feet actually stuck to the floor. This was the grossest place I,ve ever stayed at.
Positive: Nothing Negative: They have roaches and my toilet kept cologging
By far the best bed Ive slept in, staff was friendly and clean rooms
Place was clean staff was friendly and the most comfortable beds and pillows.
Clean room and friendly staff. The hallways had a little smokey smell, but it did not smell in the room. I would stay there again
I stay here quite often, always get a clean room, very friendly staff and have a great stay. Will keep coming back.
Decent for the price. Better than most motels in the area. Allows animals and that is wonderful. Pn site washer and dryer with continental breakfast.
My card wouldnt work there forsome reason so I decided to pay in cash and when I told the person checking me in this then I was informed that I would have to leave $100 deposit so I decided not to stay
My first room wasnt cleaned. No diet drinks in the vending machine. No prices on vending machine.
This location is not the best place to stay if u are a group ,the day time manager is so rude and a little disrespectful. Her name is Jolan Bellovics. Also the rooms are in bad condition.
This place sucks. Doesnt allow cats front desk clerk was not trained right that its only dogs allowed. Would not recommend this place as I find it not a pet friendly motel but a dog motel.
Sink clogged, hair from someone else shaving floating up in clogged water. We just wanted somewhere to sleep, was ok for that. Ice machine broken.
Good place to stay while in Moline. I stayed for a few days. Clean rooms. TV Worked. Nice front desk people.
A nice, clean, basic hotel room with close proximity to shopping and affordable rates.
My son was running an ultra marathon and this was the closest place he checked in earlier than me and found bed bugs in his room and was given a refund we tried to check in later skeptically and the room was not cleaned I asked for a refund but was not granted by Joe the managerI still left in disgust I will dispute the payment
Decent place for the price! I stayed with family it felt safe. Breakfast is awesome.
Hotel was 100% ok. Fine. Clean, nothing special, with acceptable rates. The staff... eh.
Staff was very friendly and polite. And had a good selection for complimentary breakfast
Clean rooms, breakfast is normal continental breakfast, great prices, and very friendly staff!
Went there because the website said they took pets, but was turned away with our cat. The attendant nicely directed us to a pet friendly location.
It was not super marvelous but its the kind of place you can stay for a night if you need too. Good breakfast as well.
Room service on the first night wasnt so good but they were courteous.
It was nice n clean except for shower celling was coming down n no water pressure
A Super 8 that needs a upgrade. Was told during reservations room had a frig NOT. Smelled of a old smoked in motel. Chair in the room was badly soiled.
Worst customer service ever !!
Clean and quiet but no breakfast due to covid😢
Room had no towels and faulty power plugs
Rooms need a upgrade i think the tv was from the 90s desk lady was very nice
Positive: Nothing
Stains on everything!!!! Very visible stains on towels, comforter, pillows, toilet, and shower! Just gross.
This is the first time Ive stayed at a Super 8 and based on the experience I had in E Moline I probably will avoid any Super 8s.
Was reasonable, convenient location to Moline, just need better breakfast, air freshening
Very nice, comfortable, very polite personal, give answers for different places to visit in East Moline.
Really nice people that work here and breakfast was not bad for the price
Dropped of a person at super 8 after they got stranded in a snow storm. They had a room avaible in under an hour
Room clean but was a little nosey. Bed good.
Clean rooms, comfortable beds, outstanding staff
Staff is very friendly. Remodeled rooms look very nice.
Skye, Lana ...the whole staff are great! LOVE the breakfast and coffee!!!
Easy check in n access...clean rooms. Quiet inside.
Open the door to the room that they rented me and the room was dirty like somebody was staying in it
Great place nice friendly staff clean rooms
Very very disappointed... checked out and went to our usually hotel... sadly trying to use our wyndhum rewards at the wrong hotel. Very very disappointed.
Typical Super 8 adequate room adequate service terrible WIFI lot of dead zones. Its 2017 come on guys.
Decent breakfast. Friendly staff. Helpful
Stains on pretty much everything.
Very clean and friendly service. Price was decent
Great place to stay and comfortable and clean
Dont stay here. Sister-in-laws room had bed bugs!
Nice and quiet. No adjoining room noise.
Great price great room great staff
For the money. Outstanding service. Clean rooms.
No problems. Quiet room. Clean.
It was decent, maybe a little high priced for the condition it was in.
Clean and convenient to the Hennepin Hundred finish line.
Very reasonable prices on rooms
Adequate room, clean, no extras.
Okay place outdated but its a better than your car...
Friendly staff and decent prices.
Pets have to stay in the smoking roomsàaa
The room was not the same room that was offered.
TV not working. Informed mgnt.
Clean room decent price.
The stay was different then any other!
Just another Super 8 hotel, not for travelers.
One of the better super 8s out there.
Room not clean
Nice place, great value
Smoky room. Leaky sink too cold
Quiet, close to Walmart
Nice place to stay for a fair price
Friendly staff
Pretty quiet place and clean
Good, quiet, fast check in
Good price and clean
Its a room and a shower
People were nice
Just OK ,cheapest place around
Clean, fresh and relaxing.
Very Nice Place And Clean
Horrible Place! VERY unclean!!!!
Love it, cheap, friendly
Never ever again will I stay here
3 beds
Great people to work with.
Not bad for the rate.
Was ok
Reminds me of that seventies show
Great beds
Quiet
Good
Housekeeping was terrible
Good memeBest meme
Total reviews rating 3.3
199 Reviews for Super 8 by Wyndham East Moline 2023:
Review №1
2022-08-04Good for an Overnight Stay. The bed was firm and comfortable, the shower was Hot, the room esthetically was appealing. The hallways had a bad odour, the continental breakfast was insufficient so dont count on that, but there is a really good diner just beside this location. The staff was adequate but far from friendly, I asked about ice maker and was told its not working. The staff seemed more involved on their computer screen to look up as I talked to them and I even said thanks for your help but still no response back. The rooms definitely need to have new sinks and bath tubs, the years have past since the last renovation for sure.I would use this place again, but only for an Overnight.
Review №2
2022-07-12The whole place smelled like an ashtray. There were no towels or wash cloths in bathroom and had to ask front desk for some. No coffee, sugar, creamer and no soap or shampoo. There were only 3 very old ragged small twin sized pillows for the king size bed. It was a pretty uncomfortable stay but I guess you get what you pay for as it was a very cheap room.
Review №3
2022-06-05The Room smells like cigarettes! Top cover have stains and the bathroom door has a hole! This carpet feels dirty which they should’ve been taken up! If you not going to clean it on a regular. We only staying one night. This will be the last. They have breakfast but we’re not going to stay to find out. So can’t give a review on that.
Review №4
2022-03-26Absolutely awfulthis place is very low class, and yes i know it’s not the best hotel, but somethings in any hotel SHOULD NEVER be an issue.this place was not accommodating for my disability’s, so here we go on that•tube was on a tilt so when i sat down in my shower chair i literally fell out of the tub.• the toilet seat wasn’t stable at all•toilet was literally cemented in sideways•shower water was DISGUSTING it smelled like rotten eggs along with any water there, i hated to shower and felt so gross and smelled worse after it•no elevators and i was put on the second floor when i use a cane and have POTS syndrome (which in short terms means movement such as standing makes my heart go 40+ beats up. mine usually lands in the 120-130 from walking) so going up the 2 flights of stairs had me at 150-160 and i blacked out from a syncope episode because my heart can’t handle stairs.•air conditioning could only be put on cooling or else it would stink like eggs so our room was freezing all the time•also going to sleep hearing gun shots and things wasn’t it for sleeping.•charged us 50$ extra with no explanation•they said they only clean there rooms once a week no matter what, and that’s if the house cleaner shows upnow to some smaller things•vending machine with drinks had minimal drinks and it was 1.50 for a water (not complaining) but the machine didn’t take change and doesn’t give money back so i was wasting 50¢ per bottle and i was there multiple nights with my fiancé•vending machine with the food wouldnt take any $ only change• washing machine works but dryer didnt•our cards wouldn’t let us in our rooms multiple times being there•service just wasn’t pleasantlong story short don’t stay there for so many reasons and just i wish places would actually care about accessibility and also cleanliness.
Review №5
2022-06-28Do not take the room 227...it was horrible, toothpaste on the mirror and a huge wad of gizz on the bedskirt. Called the front desk about issues was rudely told it was non refundable and they were full...used only the 1 bed...next day breakfast was late by several hours and was told to bad...also, since when do hotels offer smoking rooms? I havent seen that in 20 years.Management refuses to return calls...If Management happens to see this, we were there on June 24th...you got our info call us!!
Review №6
2022-05-21This place is worn out, not clean and very uncomfortable. Noisy all night, bad smells, hard beds, just awful. Will never come back and I would not recommend.
Review №7
2022-06-21Positive: Unfortunately I dont have anything to contribute Negative: I had an absolutely horrible experience I waited in the waiting room for hours because my room was not clean then when it was clean the toilet did not function properly and there was poop in the toilet it smelled horrible. I was unable to stay there
Review №8
2022-07-20Staff member Dominick (sp?) was the only one at Super 8 in East Moline, Illinois who chose to do the right thing after my husband was denied service at the Super 8 in Davenport, Iowa, due to having a service dog and not being able to provide a service dog registration number (no such thing exists in the world).Dominick chose to disregard his managers handwritten scribbles directing him to charge for a service dog, to demand a registration number, and to get a deposit for a service animal. It took a little bit to explain to him the situation, but once we did, he did some research into the Americans with Disabilities Act and chose to follow federal law over his bosss illegal instructions. Dominick, youre the real MVP here, and thank you for doing the right thing. Ownership at this facility, you should be ashamed of yourselves and immediately change the way youre doing things. Were filing a civil rights violation complaint with the state of Illinois, as well as a complaint with the BBB and any other agency we can. Consumers need to know how you operate, and veterans BEWARE.
Review №9
2022-06-28Room was clean. Breakfast ok on Saturday, Sunday there was none. Staff helpful. Easy to get to.
Review №10
2022-07-16Extremely rude clerk at the front desk. Would do nothing but quote company policy to me. Kicked me out of the building when I asked her a simple question. Not a great way to run a business. Especially not a cheap hotel thats overpriced