Starbucks in Palos Heights
Site: https://www.starbucks.com/store-...
- Monday:5:30AM–7:30PM
- Tuesday:5:30AM–8PM
- Wednesday:5:30AM–8PM
- Thursday:5:30AM–8PM
- Friday:5:30AM–8PM
- Saturday:5:30AM–8PM
- Sunday:6AM–8PM
Starbucks in other cities:
So slow.... ridiculous. I was in drive thru for twenty minutes finally just pulled away without a coffee. So frustrating.
Round and bad service I was their at 8:30 and they should close at 9 when I asked them if they are open or not they left me waiting like they did see me very bad people working I will never go there again
Very unprofessional and aggressive employees. Showed my vaccine card to one employee then another employee followed me to the table Asli g for my ID and vaccine card again! How about they start testing every walk in customer 🤣
Consistently slow and on and off drink quality even before the pandemic. I go only because its close by. I understand being understaffed even now but over 20 minute wait and no line moving 2 times in a week ? I normally hate writing reviews like this but out of all the Starbucks Ive been to this one always seems to have problems.
The slowest Starbucks I have been to.The worker was talking to her friends for like 10 or more minutes holding up the hole drive thru line. When we get there the drink was not even ready we waited another 10 min just for are drink then the lid popped off when she gave it to us never again.
I Love this starbucks its chill but they take pretty long and if there 1 tiny mistake they give you a refund +its very good coffee I suggest the hot or iced pumpkin spice latte its way to good I order large and that around 7.43$ but its worth it for the flavor bomb. Its very clean and more!
Josh is AMAZING! Always super cheery at 6am and makes me love my morning. Super charismatic and sweet!!! Thank you josh for making my mornings better ♥️♥️♥️
Always great and friendly service. The coffee is always hot and fresh.
Its not bad here, their out chocolate cover espressos beans & they were out of them. I asked them to turn down the music, or put on some classical music on because I wanted too read and they refused.Tom Ethell life long customer😒
How can they make you wait 20 mins in line AND another 20 minutes for your drink to be handed to you?? I had to know on the window and interrupt them chatting away !! What a shame it is to have a Starbucks so close and yet so unprofessional!! They need to pick up the pace !!
Ordered a nitro cold brew that spilled all over me when I went to take a sip. Discovered that they double cupped my drink because the inner cup was cracked. Really people? Just give me a new cup!
Very clean great coffee helpful staff
The drive thru is horrible theres one person that takes the order that can barely speak English and she screws it up.
Wow dont know what the hell happened there but drive through service was slowest i have ever seen. Peoples oders not being filled until you get up to window and everyone inside as far as workers just standing there talking. Why have a drive through. Got home and my hot chocolate was a cup of hot water with whipped cream on top.
Always low on products, every single time we go here we have to request something different.
Nice store. Runs out of products a lot so have to go to other Starbucks sometimes
A phenomenal experience. They are always very thorough when taking our order. Kind and pleasant staff are great to start our day. Special shout-out to Anne who always makes sure to give my boyfriend and I a hello when she sees us.
After dealing with traffic for 2 hours, I stopped at Starbucks and there wasnt a line! I was so happy. Talked to the young girl at the window. Very pleasant visit.
I like Starbucks but my past visit was bad. I ordered my drink on the app, but when I got it, it was wrong. I didnt have the time to go back and complain. Also, my coffee had two coffee beans in it. For what I paid, it was not worth it.
Just gross. How do you not have a working soap in the bathroom dispenser for more than a month. After seeing the bathroom I no longer feel comfortable getting drinks here.
I have been a customer at this Starbucks location for at least 5 years, it has consistently gotten slower, and slower in service. Today, my drive thru experience was 20 minutes from start to finish. Upon getting my order my coffee was incorrect and my breakfast sandwich was cold. Extremely disappointed.
My drink was not mixed all of the way and I had gotten sips of powder. A lot of coffee was on the lid and spilled all over my white shirt. I was very displeased with this service. The barista at the window was not very personable and seemed as though he had wanted to get me out as soon as possible even though they were not crowded. The overall experience was mediocre at best, I would recommend going to the Starbucks on 159th and Harlem. The sevice at that location is very pleasant.
This Starbucks is great! They have quick service and their coffee is delicious. Mike made one of the best vanilla chai tea lattes I’ve ever had ☺️ 🙌🏼 Thank you!
Poor service the last time I went. I sat by the order speaker for nearly 5 minutes with the window down in the rain because they werent ready to take my order yet. After they finally did take my order and when I got up to the window to pay, they had run out of 1 of the 2 items I ordered. Then the employee at the window who took my payment, was then on the phone with who seemed to be another employee and was complaining she had to stay later than scheduled. My latte was lukewarm to top it off.
There were no stirrers and they just poured the ingredients and left everything (the flavoring settle at the bottom. Not happy
I love Starbucks, but if you know you’re low on lids…why not get them before you run out? Ya know?! 😄
Nice starbucks. They made me a perfect Chestnut Praline Latte for my birthday😀
I echo other peoples comments here, speaking to how rude some of the people working here are, particularly their manager, short girl with glasses. She always seems flustered when she takes my order, apprehensive. No other Starbucks I frequent do I get this kind of treatment. The manager seems to have anger issues and doesnt like her job. Honestly it cant be that miserable to work for Starbucks, I hear they pay well and have good benefits.I counted at least 4 flies in the front lobby, some flying on me. I asked if they have a fly swatter. She said no, basically I had to deal with it (it is summer, or well, autumn and she cant control that. I get it but what are they doing about it? Going from past reviews, this seems to be a consistent problem here.I could continue complaining but for me the real issue is being made to feel patronized, as if Im not welcome here. I would recommend going a few more miles up the road to Starbucks Tinley Park on 159th and Harlem, my favorite location. Everyone is friendly and they make good drinks! Also I notice they try to keep organized, clean. I get it sometimes they get overwhelmed with customers, esp adolescents who can be messy.There are a few people here who are friendly, courteous and helpful. Other than that, Im not frequenting this particular location anymore.
Disappointing, again. Long wait, wrong order. Not enough staff on duty. This is our local Starbucks and we want it to be successful, but there has been a steady decline in service and quality over the past several months.
I live 2 miles away and this store is the only Starbucks I pass on my commute. I put my mobile order in 5+mins between ordering and arriving at the store. Time after time again, there is a crowd of people standing at the end of the bar waiting for their drinks and they havent even started on my order yet. I have never had a problem with mobile ordering at other locations and dont mind waiting as long as its within the estimated ready time on the app. But after waiting 10+mins PAST the window on several occasions and not being able to cancel mobile orders due to wait time I can no longer justify ordering from this location in the mornings.
If I could give them 0 stars, I would.I came here yesterday afternoon in a hurry, so I went to the drive thru. Once taking my order, we waited 15 minutes (we counted) until we got to one car in front of us and I lost my patience. The girl at the counter was leaning over and just chit chatting to the driver of the car, not a care in the world that there was a huge line behind her. 15 minutes and I couldnt get my simple, overpriced coffee. ABSURD.
Was very polite had a meeting. Was nice girls who took care if me. A week ago I visited orland was not... good s evice. So I had word manager was not too concerned. So good job Palos location will be back. I did say a special thanks leaving..
I come here every Saturday and today when I went to order my iced caramel macchiato, I was very dissappointed. This starbucks is quite busy, so I didnt mind the wait... but when I got my caramel macchiato with coconut milk, the drink literally had an after taste of burnt rubber and was very sour. I thought I was goin crazy, but my sister tried it and she said the same thing. My sisters drink on the other hand was just straight up cold milk. Dont remember the girls names making the coffee, but they were both very confused as to what was going on and rulled their eyes...debating if Ill be stopping by here next week.
The store hours never match the online hours. Waited in line for 15 mins and when I pulled up to order she told me they wete closed even though they had a huge line of cars. When we tried to tell her we’ve been in line for 10 minutes she just turned off the mic and stopped responding. I pulled up to order at 1:45pm. It shows online they’re suppose to be open until 2:00pm because of COVID.
Very friendly service. However the drivethru has become impossibly slow in recent months. I will sit multiple minutes without moving. Several times I have been forced to leave the line or be late to work. I expected this to get better after the location north of here opened, but it hasnt.
Worker Emily calls customers kid, very rude.
I waited over 15 minutes just now in the car line for one drink as the curl being attended in front of me talked up the conversation with a girlfriend with no concern of the 5 cars waiting.
Order my first firecracker ombre & it was perfect for todays 84°. Not to mention how friendly & awesome the partner who took my order was =D
Always a great experience here. Anne is one of the friendliest people working there. She is a true gem.
This is a nice Starbucks that is very cozy and clean. The baristas are usually really nice. They have delicious drinks and always get my order right.
This is the only Starbucks I’ve been to that has been consistently bad. If you get a hot beverage, it tastes burnt. If you get a cold drink, it tastes like little more than water.
I love this Starbucks cuz it’s not super crowded, always quiet and the staff is pretty cool. Really easy to park your car cuz their parking lot is decent size and has available spots every time. Good service!
Expensive for Coffee & sausage biscuit.
Good service, comfortable environment, and of course Starbucks drinks, food, etc. All good.
They make my coffee right but theres days where the drive thru line just doesnt want to move. Some workers are nice the others barely say anything to you.
Employee was very rude and racist!!
Great staff, super friendly! Drinks always come out perfect
Took my wife here for early morning Starbucks, hands down funny guys, friendly, and fast. I will return.
One of my favorite Starbucks to come and have me time at. Its always clean, the staff is great and its never over crowded.
The staff are always so friendly at this location and always get my order right.
Service was very abrupt. But Ive been here before and they usually are a lot better than that. Drink was made in less than a minute. It was so fast.
Worse Starbucks Ive been to. Always out of crunch and charge you and say oh we just ran out. Like every day you run out? And water down drinks. Will never return to this Starbucks.
This is my local Starbucks. They are really quick and always helpful. Ive been into the store many many times and it is always clean and well stocked with mugs and treats. There is also plenty of tables to sit at and do work or have a meeting.
Super quite when I came in, no music and the girl seemed inexperienced but it was no reason for the manager to give her a hard time about it.. Sometimes I feel that place is understaffed and cant seem to hold any of their workers long enough for me to know them by name. Oh well.
I like this location. The drive thru is fast. The insides are nice, and the staff are great.
Usually good but takes too long in the drive thru. Feel like all Starbucks are becoming the same with long drive thru lines
This location has taken on the policy of not grinding customer purchased coffee, if was not bought in the store. Ill have to find another store.
Fast, friendly customer service. Expanding menu is nice! 5+ stars!
Got a medicine ball from here taste like nothing but hot water! So disappointed
They attend to your special needs and requests. So accommodating and pleasant. Drinks are delicious and desserts are fresh and tasty.
Love this Starbucks! Always receive great service and accurate orders!
Fast service with friendly baristas who treat you like family
Not uncommon to sit in this drive thru for 10-15 min to place an order then wait at the window while your drink is prepared. It seems like a frequent turnover of staff also.
My orders always come out perfect, but they need more help in staffing!
Terrible Starbucks. Waited in line for 30 minutes because they decided they just didn’t want to take orders. Then they disconnected the phone so you couldn’t call. Terrible. -100
Love the drinks and food. A little in the pricy side.
Decided to go in, the drive thru was going at a snails pass...Got my order within 5 minutes of paying. Im guessing, it is faster just to go in...
Ive yet to check out inside but drive-thru is always moving fast, baristas are nice and order is always right.
Fairly typical for a Starbucks. The location is meh with almost next to nothing nearby. Its clearly meant for the drive through market so expect a long line around the building.
So I wanted to try the new birthday cake frap and see what the hype is about....I get it, I pull away, I put my straw in, I go to take a sip, and there is a hair in it. I drove back and all they barely said was sorry. What is wrong with customer service?! Very disappointed!
Friendly staff, orders made aa anticipated, diverse cultural environment.
Fast, and friendly staff offered a variety of coffee options. They seemed to manage their lunch rush well.
I ordered a vanilla latte and it was by far the most disgusting latte I have ever tasted. Something tasted horribly wrong. It had an extremely bitter taste. Buying that drink was like throwing five dollars in the garbage.. Been going here for years but will no longer be a customer.
Fast friendly service.One of our best local options.
I love, luv Starbucks however I had never been in one that was in such poor condition- there were gnats/flies all over, There seemed to be a concentration in the ladies room, I still attempted to order but stood a full 2 minutes w/o being acknowledged I finally walked out after I saw a gnat fly in the dessert case. Never seen anything like it in Starbucks.
Nice, quaint location with good customer service.
There coffee doesnt taste good. I didnt like the chestnut latte neither the white mocha!
Was waiting in the drive through line for 30 mins and still didn’t order. Just left! Need to hire more people and make the drive through more faster!
Busy place but the guys move the line fast. Nice customer service. The coffee was fresh.
Always great, I wish prices where a bit lower whith four of us becomes a lot of money,,
Great but it can get slammed around noon. Walked in to do some work and turned around to find a place with room.
Nicest people atthedrive in. No green tea. How is that even possible. Its summer. 😭🎋
Usually pretty good, but sometimes they are a little slower than other starbucks
Everytime I go there, they never fail to mess up my order. Drive thru or going inside they always get it incorrect. Why you no add the upcharge that you charge me for? 🤷🏽♀️
Extremely slow drive thru. No other Starbucks has such a long wait.
I love Starbucks but the last cup of coffee I got from the drive through at this location was lukewarm.
Very rude people working at night. Waited in line for 10 min and no one even acknowledged us.
Over priced but great coffee. LONG bathroom line
I like their chai tea & its close to my work place
Good service, good coffee, but need to tend to your condiments and trash area a bit more diligently
I will always grab coffee on the go, I like the Decaf caramel Macchiato but lately they have been putting too much sugar in it which ruins it.
Everyone just seems disinterested. One of the biggest laughs Ive ever had was when I pulled up to the drive-thru, and the girl told me the espresso machine was down. So why are you open? Why bother?
Worlds. Slowest. Starbucks. Holy moly I think that I’ve aged by 5 years going through the drive thru.
There have been a few times that I stopped there and they have been closed. Not following there regular business hours.
I was very devoted to my local Dunkin until I decided to try this one day. I am absolutely obsessed. The staff are so nice and helpful no matter who is working. The fraps are definitely worth a try if youre unsure about their coffee because it is very strong.
Great service great cup of coffee as ordered
My coffee is always perfect & even if the drive thru line is long there is not a long wait
Twenty minutes for two drinks and not so much as an apology
Says open till 9 they are closed at 3. I said ok its still 10 min till 3. Sorry we are closed. If your that lazy you cant serve people till you close your pathetic.
Pleasant employees but very rushed barista. Forgot topping and corrected an incorrect order wrong again.
Typical Starbucks, convenient to Lake Catherine and the Yourell pools, friendly staff.
I was given a crumbled scone out of the 3 I bought this morning here. The pieces weren’t in the bag which indicates they knew how they were giving me the scones. I was trying to post a picture.
Very friendly workers and my drinks are always delicious! I highly reccomend coming here!
Right off the bike trail is nice and convenient with very friendly service!
Its a typical Starbucks, nothing out of the ordinary. Staff is nice and orders are prepped quickly, but again its how Starbucks operates.
Very accommodating to finding my perfect blend. Helpful and friendly!
Worst service ever
Happy baristas do a great job.
This starbucks is the worst in the area, they constantly manage to brew bitter bunrt tasting Americana, at least they are friendly when they serve you this inferior product. Sometimes they brew good coffee though not too often ;-)). The only reason I go there is because its convenient during my morning commute.
Best Chai Tea
Expensive.coffees too strong.gets too crowded.
Drink made wrong, but thats the usual Starbucks experience
I always receive good service here! I always get quick service.
I like just the normal coffee with cream and sugar. Good coffee.
YOURE COFFEE IS TOO STRONG! OVERWELMING. PRICES ARE TOO HIGH. DUNCAN DOUNGHTS IS MUCH BETTER. MORE REASONABLY PRICED.
Another Starbucks, theyre all great
Food and drink quality was good. Cashier was easily confused. He may have been new but then where was the trainer?
Good coffee good service
Drive thru was slow. I got a snickernoodle frappe .
Starbucks is usually known as a cafe but this location does not have wifi! To top that parking is extremely horrible due to potholes.
Great Starbucks location, line is long but well worth it!
My favorite coffee shop, amazing drinks
$22 for 2 drinks 1 double smoked egg sandwich and a tiny tabouli / arugula salad. Ridiculous!
The charging pads on the tables did not work in the entire store, when I asked the cashier she said, oh, those dont work, sorry. This same cashier nastily said to me that I shouldve told her I wanted to use bonus stars for my purchase. Apparently I inconvenienced her.
Fast, friendly...good indoor and outdoor areas!
Hate the tightness of the parking lot but the food is and service is to be expected no problems there
Last 3x I have been there, they have messed my mobile order up. Today, I waited 15 minutes for Egg Bites just for them to tell me they didnt have them only after I inquired about my order due to the long wait. I go to Starbucks in multiple suburbs and in multiple locations in the city due to variety in my daily work commute and I have never had a Starbucks mess up as much as this one. Ill be hitting Starbucks in the city prior to my Palos Height commute from now on because my schedule does not allow me to make up for these types of errors.
This is definitely the best Starbucks in the area.
Try the strawberry acai it changed my life
A Starbucks, pleasant with good service
Cafe taste like water.
Never any problems always quick. Workers are really friendly and polite
Very friendly staff and extremely fast service!
Good Starbucks
Friendly People and good drinks
This place is always slow as hell. No matterWhat time you go here. They are slow. I need to try another place.
A good Starbucks, nothing noteworthy which is generally a good thing
Clean fast service
Great fast service
Awesome
Best place ever
Never shop at the Bucks, nope. Just walked past it on my way somewhere else..
Decent customer service, nice place. Little small though.
Everyone who works there is so nice!
To slow drive through service
Very friendly and helpful
Excellent service and product
Customer service is ok
Love the service from Steve
Super friendly and great service.
Literally make the drinks bad every time.
Nice place , best coffee ever
Good coffe
They have the best coffee
Good service but the music was to loud to study.
Great coffee, good staff
Great staff!
Very good
The employees here are fantastic !!
Its Starbucks its always good
Love my coffee ☕
You need a bike rack
I can not get enough of this coffee.
Great service
Always consistent, great service.
Good coffee, filthy bathroom!
Taking to long at drive thru one hour
Great service
VERY SLOW DRIVE THRU
Great location. Great baristas.
Always good always friendly
Great service
Quick service.
The are so nice
Great! Great location!
Drive through asphalt is AWFUL.
Super friendly staff!
Great Mocha!
My favorite
The staff here always goes above and beyond
Coffee burnt and order was wrong
Quick service
Caramel Macchiato. That is all❤
Typical Starbucks
Great polite service!
Anne is the greatest
Very slow
Pink drink!
Quick and easy
Total reviews rating 4.1
199 Reviews for Starbucks 2023:
Review №1
2022-06-09This is one of the best Starbucks locations around. Always very fast even when theyre busy. The staff is always upbeat and the other customers are usually friendly as well! All in all a great experience every visit
Review №2
2022-06-22I HAVE BEEN COMING HERE FOR AT LEAST 8 YEARS. LATELY, WHOEVER IS MAKING THE DRINKS DOES NOT KNOW HOW TO MAKE A MOCHA. I DONT HAVE TIME TO GET BACK IN LINE TO GET IT RIGHT. IN THE PAST MONTH AT LEAST 5 TIMES THERE WAS NO CHOCOLATE IN THE DRINK. TASTES MORE LIKE A LATTE BUT NOT EVEN A GOOD LATTE.VERY UPSET THAT TODAY I WAITED IN LINE FOR A DRINK THAT AGAIN I HAVE TO THROW OUT.TIME TO FIND A DIFFERENT LOCATION.
Review №3
2022-05-20I was waiting 17 minutes for pink drink on drive thru. I called one lady she didn’t even look at me but she had nice conversation with other lady. Bad really bad.
Review №4
2022-05-27The place was crowded. I ordered a sandwich and coffee and began to sit down at the only remaining open table but I was stopped by an employee and told that she needed to use the table. Really? I came to Starbucks this afternoon specifically because I needed a place to work and eat at the same time. Not very customer friendly.
Review №5
2022-06-13If you close your dining, say so on your website, not just on the door. I get being short staffed, but saying your dining room is open when it is not is rude.
Review №6
2022-07-03This Starbucks is consistently good and fairly quick. Even when busy, wait time is reasonable.
Review №7
2022-04-15Two weeks ago I gave a bad review to this store I believe in second chances, the ladies are friendly and courteous it’s a nice way to start the day a good cup of coffee and a friendly smile from a pretty lady.
Review №8
2021-12-13Oh my god I wish I could give them 0 stars. I always like to do my orders online & when I pay for extra toppings they never put any extra toppings & when you ask them they care about the line. They are extremely slow even if you’re the only one in line. Honestly their drinks don’t even taste good. Someone please fix this location staff.
Review №9
2022-05-04I always have a pleasant experience with each visit! The staff are so friendly and my order is always correct! 😄
Review №10
2022-03-31My daughter order on the app but somehow the order wasnt ready and something got added. They were nice about it and straightened everything out.