SEPHORA in Chicago
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Chicago, Cook County, Illinois, US
Site: https://www.sephora.com/happenin...
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:12–6PM
SEPHORA in other cities:
Visited about 1 month ago and was assisted by Cynthia. She is very knowledgeable about products especially hair care. Also her own make-up is amazing. Thank you for your expertise.
Booked a full face for my birthday 2 weeks in advance and the day of my appointment they couldnt accommodate me at all due to not having an artist and mysteriously my vanishing reservation. I even called the store to confirm my reservation days before and I was told I was all set. Spoke with the manager several times and all she could offer was for me to pick out my own makeup products and I can do my own makeup there MYSELF. What a joke. Fortunately Michelle at the water tower location saved the day and was available to service me! Amazing artist.
This location is very nice and they don’t bother you too much which is nice. Always an easy experience and love coming in.
Made the unfortunate choice to shop here during the week before Christmas and although it was really packed, we had absolutely no problem finding someone to help us find the perfect concealer and lip stain! Checkout even went surprisingly quick.
Brittney was very professional, knowledgeable, and a pleasure to work with. She has an exuberant spirit. I recommend that you ask for her to assist with all of your beauty needs.
Went in looking for a specific fragrance...associate very helpful even
The employees are nice and very helpful to the point of annoyance. That thin line...they go over it. Like d*mn let me look at the eye glitter in peace.But still five stars because she helped me find the right color.
Nice location, good place to buy your make up essentials, easy to find
Martha helped me with a new make up set. She was so cool and pointed out highlights I never thought of. Thanks
Cory was AMAZING!!!!! Will be coming back for more helpful tricks and to buy the best products with him 🥰
Sephoras latest & greatest. Amazing classes with AARON + his ladies (Jan + Kris). Unbiased product recommendations tailored to you, your needs, + purpose. I finally checked-in for WINGED LINER as YouTube is useless.
It was crazy busy but the stylists were very helpful.
The store was extremely clean and the staff was extremely friendly! I kept trying to reserve a gift online and every time I did I would get a confirmation but it would never save. I called the store and the associate I spoke with was super nice and did me a huge favor and held one of the few last ones for be behind the checkout register for me. She was super nice for doing that. The only regret I have is not taking down her name.
I found the staff to be very professional. I thought their measures to protect customers from covid were outstanding. I had tons of makeup questions and the staff was very patient and helpful with me. Their answers were very thorough and they really helped me to make a purchase suited to my needs. Would definitely recommend!
Cat is amazing!!!! She was super helpful and friendly!! Ive had the opportunity to visit several Sephoras and shes the best employee Ive encountered yet.
Lovely experience. They had you sanitized bags when you walk in, everyone has a smile on their face. You arent able to test any products the people do it for you and show it on their skin. They are really knowledgeable. They helped me learn how to shape my brows and put on fake eyelashes. (Since thats all the makeup we need nowadays)
All I can say is SEPHORA can never disappoint a beauty product lover ! ❤️
Great staff and amazing selection of makeup.
I Never went to Sephora! !!Someone is falsifying my Name because it wasnt me please be aware of this and ask for State ID information that person is Not me! !!!!!!! Havent been to SEPHORA!!!!!! in Years! !
Just stopped in to pick up a lipstick, and the experience felt very safe and near normal. An associate offered hand sanitizer and advised on new procedure regarding sampling product. The store was spotless! When checking out, Paola reminded me that I could still my birthday gift (my birthday was in March), and threw in a few more samples as well.
My daughter was treated like a star by the make-up artist. Very helpful.
I enjoy going here to shop. They carry high end merchandise and there is always someone looking to help the buyer. They also have a points club that you can get nice items as you accrue points. They also have excellent deals on line with free samples.
A lot of the workers here are insanely rude and unhelpful. I waited 15 mins to speak to someone and get product advice just to be rushed and speed talked to and not being allowed to ask any questions. How are you going to not let me test anything and not even help me to get advice on products. They have no product knowledge and the only nice one was this one lady who was slightly pregnant. She was an absolute doll and other workers should take NOTE. If it wasn’t for her I wouldn’t have made my purchases and supported this store. State street Sephora is far more filled with kind workers, eager to help, smart, and won’t be rude, they deserve your business. :
LOVE the customer service and the variety of products they have in this store. The store is also bigger than other ones so you don’t feel too close to others. Whenever I’m down mood, Sephora has my back lol
Sales Associate pretty knowledgeable and some of them actually have on Fabulous Makeup! And, most of them are passionate about what they do! Cosmetics💄 is a personal thing and can only help to enhance you so you want people who sell Cosmetics, Skin Care and Fragrance to be knowledgeable, Up On The Latest Trends, know who the Beauty Gurus/Celebrity Makeup people are cause some of them actually really have excellent products!
Sephora is a dishonest company and will not hesitate to cheat customers.Nothing against this specific location, but I’ve recently had two terrible customer service experiences with the company. I am a Rouge level rewards member and have spent a lot of money in Sephora over the years. I recently was able to cash in points for one of the elusive $100 Bazaar Rewards that are almost never available and even more difficult to snatch up before they sell out. The expiration of the reward was clearly printed in black and white as April 29, 2021. (This just happened yesterday which is why I am still fuming.)I attempted to make an online purchase yesterday to use the reward. When I entered my promo code, however, the website rejected it with an error message: “This code has already expired.” I called customer service to inquire, and the response I got was that “the reward must be used within 90 days of redemption”, and that April 29 was day 91. I asked, if this was the case, why the PRINTED expiration date was not stated as April 28th. Any reward/coupon/sale/etc I have EVER participated in states the “expiration date” as the final date of redemption, including on that date.The customer service representative I spoke to then tried to backpedal saying that I should have “interpreted the expiration date as needing to be used by the day before the printed date”. What a load of ****. I then stated that expiration dates are not open to “interpretation” when they are objectively printed on a voucher, and that if this is Sephora’s practice it seems to me that the company is intentionally trying to steal points (and thereby money) from its clientele.At this point I requested to be transferred to a supervisor who was equally unhelpful. The best they were “able” to do was submit a REQUEST that *is not guaranteed* to reimburse points back to my account - but they absolutely would not even attempt to honor the reward.Terrible customer service. Sephora is an expensive place to shop and there are plenty of alternative places to purchase the same products, which is where I will be taking my business in the future. I’m absolutely disgusted.
Friendly staff (that really went out of their way to help me!) Tim was the main one helping me find what I needed. He was knowledgeable, kind, and very patient! The store is clean and organized nicely! I love the set up but really can’t stress how wonderful the staff was, they weren’t judgmental or snobby which makes a huge difference in the overall shopping trip! Will be back 💗
I have been in many Sephoras and this one was nice for two reasons:1) the staff was readily available and very helpful2) even though it was crazy busy on a weekend sale time the store was clean and didnt have to wait in line for checkout.I occasionally like going to this location as they offer some products not regularly available in most stores as well as some services only available here. I like taking advantage of everything in one place!
I love shopping here during slow periods. Tried great new products and help was readily available when needed but I had space to explore. I found a great new product for moisture retention while weeding out buying products that wouldve been a waste of time and money buying.
I stopped by and got a custom makeover with Mercy. She was incredible and gave me excellent recommendations for products tailored to my skin needs (I have a skin condition that occasionally flares up). The staff was prompt and super welcoming. This store is great.
This is one of the locations where I find the staff to be the least helpful. My first time shopping there ended with me purchasing a wrong product as a sales person handed got a bronzer instead of the powder. I had to exchange it at the different store. Granted, the first time me shopping there the store was extremely busy. It was not the case the second time me shopping there, I saw plenty of pretty idle salespeople around. They didnt seem to have sincere interest in helping me or perhaps were not trained well enough how to engage with customers.
Customer service is just great! Lydia helped me to find a perfect shade of concealer!
The girl who helped me was so so helpful and listened to exactly what I needed and what I came in looking for. Nothing more and nothing less. I had my furbaby with me and she also loved the experience and left with a tasty treat of her own given to her by the most amazingly sweet girl who checked me out!
Im addicted. They are very knowledgeable and helpful. Some of them a little too helpful. Yet, I do appreciate them being available when I actually do need or want help. I love my make over artist Giselle!
If I could give this store 0 stars I would. I am an avid Sephora shopper, I have Rouge status and this was the worst experience Ive ever had. I could barely swatch anything without someone coming over every 20 seconds. LITERALLY 20 SECONDS. Ended up walking out without even buying what I came for. Management definitely needs a refresh. Also I feel like I should not know more than the people working there. Shout out to the super nice girl at the cash wrap. She was great!
I highly recommend Bobby for finding correctors, concealers, and foundation. My skin shades differ quite a bit because of the summer sun as well as my hyperpigmentation and freckles. She really knows colors (and pointed out casting) and asked a lot of questions to provide insight and options for how I wanted to match.
Fabulous flagship store, this store is large and beautiful. There is a nice area where they conduct classes that are excellent and free for Beauty Insiders (free to join). The staff are very helpful and Ive always had several within view and available to assist shoppers when Ive been in the store. Very knowledgeable makeup artists, many transferred in from other locations as this is a special store.
I went in to test the new Fenty Beauty releases. The store didnt have much stock of the Flypencil Eyeliners to purchase. They did have testers available at the Fenty area for the Flypencil Eyeliners, but they were missing one! There was supposed to be 20 of the colors, but they only had 19. Maybe someone stole it? But, I did try a few of the ones they had available. The reason why this isnt 4 or 5 stars is because I am not good at applying makeup and dont know much about skin care or products that would compliment my skin tone. None of the ladies there paid any attention to me or offered to help me apply the makeup or gave me advice on which shade I should try. The thing is that I went as soon as it opened, so there werent any other customers there, but there was like 6 workers there. Like, really? None of them could take their time with me? You may say, why didnt you just schedule an appointment for a makeup facial? The upsetting part about that too is that they didnt have any makeup appointments listed on the website. This store needs to get it together and pay attention to each of their customers needs.
Reliable for standbys. Good variety from high end brands to Sephora in store label.
The skin care assistant was very nice. She had patience with me and advised me the exact things I needed. The make up stuff was very rude to me. A girl started my Mimi makeover. She picked the opposite thing of what I asked and the color was wrong. Then there comes a guy with other products and tells me that the mini make over lasts 15 min. Meaning I have to hurry up. But they found me wrong stuff, I was unsatisfied. Then another guy comes, tries another foundation on half of my skin, I still didnt like it. He left a yellow spot from the previous foundation right on my forehead. When I tell him that, he says yes, there is a little yellow spot from the previous foundation but the rest fits you good. I was attended by 4 staff members and none could find what I need, I had to chose myself. They made me uncomfortable and tried to kick out. Very bad experience Sephora!
Much better than State St. Sephora. Much bigger space, resulting in more new and uncommon products that you can test out and try frist hand. Staffs are friendly and helpful as well. Also offer personalized engraving service on perfume bottles.
Lydia and George they were the best here! Got everything i wanted and then some.
Big place to visit with a lot of options, offering for both men and woman products. Big selection and friendly staff. If they dont have it they will order for you. Also you may try the products with the help of the staff. Long line but moved quickly. Had to wait for some time to get assistance since a lot of people were there.
For the busiest Sephora Ive ever been in, this was also the most helpful! Everyone was super polite. Bobby spent a lot of time with me and it was SO fun to talk to her and try out some foundations. She gave me two samples of moisturizer and gave me a ton of tips for making sure my skin is in the best shape for foundation. She was so nice and never impatient. I also asked to have my eye makeup done and I cant remember the girls name that did my eye mini, but she was so so so sweet too. Everyone I talked to was super nice. I wish I lived close enough to go here all the time! I wish the cast members at my local Sephora were this nice!
I got a black eye from one of the staff member who tried to apply gently some concealer in my under eye area. It was very frustrating because I stopped to the Sephora while attending a conference, I looked so ridiculous during my speech... I knew she was pushing too hard because my eye globe was hurting so much while she blending the concealer with her pad. I should have told her. It was obvious she had a bad day but still.... The only positive thing is that the right eye was only slightly swollen.
I was visiting from out of town and popped in for a quick brow sesh. This store is massive compared to the Sephora locations back home, and the beauty advisors were very helpful/accommodating. The product selection is unbelievably vast and I just loved everything about this store. I wish all Sephora’s were like this one.
Its HUGE and it has free classes u can register for online! Its kind of the way I imagine heaven. Service is hit or miss but overall the good experiences outweigh the bad. Ask if Liz is working (idk if she still has blue hair, but shes awesome and knows her stuff. And shes just a cool person all around. She took outstanding care of me)
As expected because of the popular location, this Sephora is usually very crowded but in the evenings it’s actually less crowded than an average Sephora in my experience. This locational also has a bigger and better selection than the River North location. Friendly and helpful staff.
A little overwhelming and no one offered to help. That being said the selection was great, but more for someone who knows exactly what they are looking for. Other Sephoras I have been to were smaller but had more helpful staff.
I took a class for the first time which was the no make make up with AAron and Jen K they were so amazing and gave me so much information also it was the first time some one was able to find the right shade for me!! I love the class so much so informative and they made sure we were aware we’ll inform as they explained every detail.Would definitely come back to have a class with back th of them when I’m back in Chicago.
Im a huge fan of Sephora but trust me this location is by far my least favorite because two days ago I simply wanted advice on which Retinol A product they recommend and hyaluronic acid and the sales representative here couldnt give me enough choices. It appears they do carry one brand of hyaluronic acid by peter Roth that I purchased and actually use but note Sephora doesnt carry Spa Quality grade products like a strong form of retinol A but I know one of the women here kind enough who took me to the side and suggested that Blue Mercury another store in the gold coast does actually carry a broader variety of products. The staff here also never offers me samples upon check out and I forget to ask even though Im a rouge member spending well over $1000 each year. Honestly whats the purpose of being rogue if everyone here is never available to help you with makeovers? I have to remember to ask for samples from the customer service reps and this whole weekend was a huge store wide sale but they ran out of their 100 point complementary samples and none was offered as a result. They are so busy here they just get you in and out so you feel rushed in and out. Also some of the girls who work here overlook you and honestly I havent been offered a makeover from anyone here at this particular location because they are too busy selling products and getting you to make your purchases and leave. I guess I may as well order online because at least you get samples and zero attitude.
This Sephora was awesome! I walked in freaking out because I got to my conference with no makeup bag AND I had a wedding I was in right after the conference. Malina saved my life! She found my perfect foundation color match (which btw she actually found a better color for me than the one I had at home). The setting powder she recommended is also waaay better than the one I was using. When you go in find her. She is the best!
Customer service is amazing and this location is great! I always shop at Sephora here
Some really prejudice employees here. Came in and was completely ignored verbally but was immediately followed and watched the whole time. Stood in a corner to wait for friends to finish shopping and watched the employees greet and say goodbye to EVERYONE. Really sad that Sephora hires people like this and allows it. Not angry just wish things werent like this.
This store is litterally disgusting. Ive been in a few times since december and i think i will stick to ordering online. For a big store you would think they have people there to clean and make the testers look decent. I never try anything when i go in because its either so empty people are digging into the very end of the lipstick where the plastic is or its so empty it looks like some licked it clean. The employees are great its just disgusting looking. I cant believe people shop here. I almost had an asthma attack after picking up a box that had so much dust on it i could write clean me on it. Its sad that testers are always empty in both the skincare and color departments like how do u expect me to try that new lipstick when i can clearly see the plastic or it looks like some dropped the tester it rolled around on the floor for a few mins and then they just put it back. I feel like when i shop at other stores i dont nearly die from inhaling all the dust. 🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️ they need to figure out their life cause ive been to better looking stores in cali and new york that look way better and are bigger. The employees are great but if the product looks like a fur ball is growing on it i dont want them to even put that stuff on me.
I had an unpleasant experience with Jaz (one of the make up artists at this location) as I felt rushed the entire session. She would not use the colors I requested and she would not trim my false lashes and when I would point out these things she would tell me that she has no time left for that! I frequently have make overs done at Sephora (different location) and that one was absolutely ridiculous. It is her job to make sure that she uses her time wisely. Two stars because I did not leave before I got my final look the way I wanted it! (after so many unnecessary discussions).
Clean, courteous, and kind! Really appreciated their welcome and enforcement of COVID policies. The checkout lady was delightful!
I make it a point to visit Sephora at every city. Like most big city Sephora store this one is also very big with lits of people.What I liked most about this store was there were so many staff to attend to.As for collection there are always so many choices at Sephora, always love to shop there.
Make up shopping with daughters. They were all giddy with excitement.
Very helpful to a clearly lost husband while Christmas shopping.
Location is super accessible, its on the corner. Many stations for testing the product. Staff is super knowledgeable of the products.
Huge Sephora with lots of makeup counters for product demos and makeup classes, but also lots of people here and long lines. This is one of the few Sephora that seems to carry almost everything they sell online. However, they are often out of stock on products. You may want to consider ordering online if you need something quickly (and want samples as part of your order). If you want any help, you will have to flag down a salesperson yourself, since despite the large staff here, there never appears to be anyone available no matter when you go.
I love Sephora, but I had a sub-par experience at this location on Saturday. I went in to buy some hair products because Igot an email saying it was 20% off for VIB Rouge members that day (woohoo!). I picked out my products, with the help of some really great associates on the sales floor. I then had a negative experience at the register. The associate asked me for my VIB card to scan (does anyone actually keep this in their wallet?). So I said, can I give you my phone number instead? To which she responded, what is it? With sass. Then she said Thanks for being a Rouge member with us, your total is $XXX. And I said, Oh, I thought it was 20% off today. To which she responded, Well yeah, you have to say it or you dont get it. Again sass. This was an all too negative experience, especially when I consider how much money I spend with Sephora annually. This assocaite should be better to customers, regardless of status.
Camille helped me find matching foundation, concealer, and bronzer! The foundation was a perfect match!! On top of that I’ve been using Dr. Dennis Gross Alpha Beta Universal Daily Peel recommended by her to improve my skin and it works sooo well! I can’t thank her enough! I usually go to the Sephora on state street out of convenience but I’ve never had much help with such spot on service. Thank you Camille!
This place was really big and it made shopping easy even though it was crowded. The check out girls were very fast and efficient.I spent wayyyyyy more I than I meant to... no regrets!
Love SEPHORA. my Shopping experience was kind of a long time experience of trying to get a New or New products up and going and checking out . Prices are bit of higher level to me.so I will continue to Shop at SEPHORA always. Love Love it !!!
Very large selection of cosmetics & fragrances. Helpful & very knowledgeable staff
This place is so big. Icame here to buy for my wife as she wasn come along, and i think i could lost inside if im not directly asking the stewardess to show me the products in my gallery. There are a lot of brands, name it: kiehls, dr jarr, drunk elephant, becca, estee lauder, and many more. This store is located just behind inn of chicago and there are plenty outlet also along magnificent mile avenue.
I went to this Sephora around 10:33AM Thursday morning (5/17/19). My mother and me were looking for makeup because she was leaving for vacation that night. My mom wanted to be matched and have her makeup done. Now when my mom asked for that an associate told her that they were all busy and couldn’t do her makeup. Now being an avid Sephora shopper I know you have to buy $60 or more when you get a makeover which my mom was going to do. Like I said the associate said nobody could help her, but I saw many associates walking around talking to each other, it’s 10 in the morning you are telling me you couldn’t fit my mother in for a small makeup application. I don’t know what’s been going on with Sephora lately I really don’t want to buy from them anymore. My mother and me left and went to Macy’s on State St. where the cosmetic department associates were so much more helpful and did a full face of makeup on my mother. My mom loved all the products and spent $159 on the makeup. We would have done the same at Sephora if the associates were helpful and not just walking around. I don’t know how Sephora is still surviving, they will lose many customers if they don’t train their associates better.
This is my home away from home (and work) . I love the staff, location, and product availability at this location. As a Rouge member it means a lot that thit team knows me. Im greeted by name, every interaction is genuine and personable, and Im left alone to just browse. This is a Flagahip location of the brand and this team does an impeccable job of exceeding customer service expectations. I visit Sephoras all over and specifically book a Custom Makeovers for convenience. Hands down this the cleanest most experienced group of Color Artists in the company. Bravo Megan (current Store Director) and team! So if youre in town take it from if my faves here Quit looking and start booking
Can in the get my makeup done with a bachelorette party. Was greeted immediately and taken right away. The lady who did my makeup was amazing and did a fantastic job, probably the best ive ever had!
This is a pretty big store. Had many lines and great customer service. Ask for emasn in skin care. She is amazing and full of knowledge for each skin type
Went to Chicago for just a day last year and didnt want to pack makeup so I scheduled a CM at this location right when the store opened. Super convenient since our hotel was only a couple blocks away and the staff here is so great.
Oh boy if you love makeup this place is for you! They did run out of Christmas gift cards which was annoying, but at least the people working at the registers were fast and friendly.
That was my first time there and what I like about Sephora Is The freshly fragrance oil also to keep it real I like everything else!
Paradise for makeup lovers! They offer skincare, hair care products, makeup etc.
Aaron, is the man with the plan. If you ever need any help please ask for him. He helped me with my makeup needs and made my first time in the store so nice.
This location has most of the Natasha Denona, Pat McGrath, and Gucci makeup lines on display and in stock
Big and great variety.
Fully staffed, maybe overstaffed, and couldnt get help. Employee doing his own makeup, another employee standing with him chatting and enjoying their conversation. I had to interrupt and ask if someone could help me. I asked for Armani spf 50 smoothing primer sample and she started to tell me she would find someone else, then I handed it to her. She said sorry its empty. We have to get another. 10 minutes pass. Im not sure which primer was requested, or if the wrong one was pulled from back, but when someone finally pulled it and made the sample it was wrong. It wasnt properly shaken, and the formula is for dryer skin types, as I just discovered. The spf primers all look the same, but if youre properly trained, you know they are different. Associate first tried to pull another bottle that looked similar to the empty. I had to point out the different formulas to her. I have many Armani products and primers, so I am familiar with their line. Sunscreen primers MUST be shaken. Unqualified staff. She filled the sample out of my sight, then simply marked it Armani and handed it me. Sorry I spent my hard earned cash there Friday, April 28, 2017. I was so excited to venture in the new location, disappointment for sure.
Love this place. They have everything! My only complaint was that the samples are somewhat dirty. Im glad I knew what I needed and didnt have to test anything.
Unable to perform a makeover on a Saturday at 11AM or for that entire day. The earliest available would be well into the upcoming week. Quite disappointed for a store full of make-up and staff standing around to sell it.
Jessina helped me and my daughter find the right shade foundation for our skin. She was so nice, thorough and professional.
Great place to check out new products and test out products to see what looks best on you. Join the rewards program to earn points and get a free item for your birthday.
I LOVE this Sephora! Its huge and has more products than Ive ever seen at a Sephora. The majority of the staff are very knowledgeable and willing to take time to help you with whatever youd like.They carry a lot of hair products here, which doesnt occur very often in Sephora stores. In addition, there is tons of room set up for mini-facials, makeup consultations & application, classes and more.
One of the four Sephoras in the country to provide make up classes (for free if you register)!! Its awesome!!! I have learned to make a smoky eye and the staff is truly exceptional! Love it!
My wife is a regular here
I love Sephora and Im so glad they have glow recipe and laneige here!
Walked in, told them that I needed to learn how to apply eye makeup and they introduced me to Aaron. The best ever. I purchased shadows and lipsticks
The sales associates and staff were super helpful. Selection is amazing. Everything is basically clean. Love Sephora.
First time here. But i liked it ok it was croweded and they were all out of fenty beauty which was my soul purpose of going here as i wanted to check it out and Im not a real make up girl.
These ladies at the Michigan Avenue store are AMAZING!! So sweet, informative and got my order to me so quickly! Preciosas!
Staff was very helpful and nice.
We came for the selection of mens colognes. They have a nice assortment of scents, both unisex and normative binarial.
Great customer service. Friendly staff and very helpful. Huge selection of products at competitive prices.
Cami helped me and she did a fantastic job helping me pick out my makeup.
Get your Fashion Fair Cosmetic.
As a guy they offer a limited supply of hygiene products.For women on the other hand. They have What ever your heart desires. They even offer online to store ordering.
It was pretty packed when I went there but they had plenty of staff so if you need assistance its easy to find one to help. Would like to go back there
Worst customer service! So rude and unhelpful. If youre going to go to a Sephora in Chicago, just walk 10 extra minutes to the State Street one. They definitely know how to treat customers there!
I never expected a big chain in such a tourist area would have such friendly staff but everyone there who helped me was so friendly with trustworthy advice
Staff is always very kind and helpful when I need help finding something or ask for a second opinion on a shade/color :)
Excellent service from their workers, they always have good discounts on their products.
The employees are very knowledgeable and not to mention gorgeous. Great customer service and they also do have amazing services in skin care
Great downtown location and this Sephora has pretty good customer service, and they always have what Im looking for. Great Inventory!
Great for tons of makeup brands however I find it a little pricy for the normal persons budget. Overall I love the products featured!
Deshawn was very helpful! Had no problem helping my GF out with questions, after he was referred by LIZ.Thank you!
This is the best Sephora in the city! EVERYONE is so nice and knowledgeable! Sephora is my favorite store in the world, and this is definitely my favorite location!
Absolute favorite makeup store in Chicago - have always loved the huge selection, lovely staff and so many amazing brands under one roof. Love, love, love!
Just like any other Sephora - dont ask for help or samples. Youre better off ordering online.
My friend had a credit so we stopped by and I have to say, I was so surprised I had this much of a good time walking in. Good job all!
Went and got allot of great help and tips
Went in there they were very rude I was in genuine and asked a question got an attitude I want really wanted to help answer questions about products or when they’re going to restock a certain item I mean that’s their job but clearly they don’t take it serious
Love it I especially love malina always so helpful ☺ an knws exactly what I want
Great service and I found exactly what I wanted
Sephora is life. The one on Michigan is surprisingly well laid out. Now if only the lines weren’t so long at check out...
Very helpful and nice. Had all the products you could want, even from other top brands.
I was greeted when I came in. Several employees helped me out with my needs and I was introduced to one of my new holy grail products! My lips are poppin now, thank you!!!
Great location and line of products. Garbage customer service always. It over shadows any positive experiences.
This is the newest Sephora location in the downtown area. Bigger than most. Clean. Lots of associates. A slightly larger selection than other locations.
Great selection. Can always find my favorite foundation brands in my shade.
Maylee is the best, she helped me find a foundation and answered all my newbie make up questions.
Great customer service!
Excellent selection of all the brands also with very friendly and knowlagble staff. Wouldn’t go elsewhere.
The staff members are so helpful here. They have fantastic recommendations for skin care products.
Staff was helpful and knowledgeable but they dont give out samples as the other store locations.
Rude staff, was looking for makeup for my girlfriend and was told I’m better off going to wallgreens. Get your s#it together Sephora.
Really nice and helpful service. Help me locate all the items I was looking for quickly.
They arent as a attentive as most. They mostly stood around or cracked jokes. They also dont keep to their script. But they usually have everything the other stores sold out in.
Nice place. They always give free samples of their products
Sephora is magical. Delightful staff AÑWAYS .
This store is usually crowded and there wasnt enough staff to help me. Ended up walking out after 15 mins of waiting for someone to help me.
Love this place, great chain of stores!
Free birthday gift
HILLARY ! Awesome makeup artist . I was extremely impressed with her skill and ability to explain some new techniques
Very crowded, salespeople very nice but if u know what u want better off buying online.
Everyone was so helpful and they have everything you could ever need and more inside here
So helpful and amazing. Never regret coming here and love that they offer classes for free!!
The ladies were super helpful. Shout-out to Jelisa for all of her help.
Its true they come in droves. To help you find things... Even after the third one... Kinda annoying.
I love this place!! Can get expensive, but its the good stuff, lol
Very welcoming and as soon as we walked in we were being helped out.
Great selection and customized service- spent a while with the anastasia girls- amazing!
It nice it where guess store used to be so it very big but not a helpful staff
Wonderful store, very huge, nice employees and with a lot of products
They have plenty of associates to help, maybe too Many. I couldnt take a step without someone asking me if I needed help.
Love this store. Make up girls were so helpful!
Very helpful staff and good variety of products.
The no-make up make up class is awesome. Plus they dont force you to buy the products afterwards
Always my fave stop n shop accomodating allll of my make up needs!!
It took a while for an associate to assist me, but it was a lovely store.
Excellent makeup app, good service. Flagship showcase store is HUGE!
Love! Ive promoted myself from Sallys Beauty Supply to Sephora.. LOL!
Customer service is so helpful ☺
Everyone is so kind and helpful!!! Great range of products!!
Great products!
Great place, can be costly, but the staff are very knowledgeable and friendly
Great Sephora. They didnt make me feel like a criminal for asking for a sample!
Great selection and our consultant was fantastic!
Best priced on men s parfums..m
Good for the women folk but need a men sitting section.
Large selection, friendly staff and they do custom engraving!
Busiest location but still great service.
Best place for shopping your cosmetics. Theyve got the brands.
Friendly staff, everyone is super nice. shoutout Paola!!
Very helpful and knowledgeable of their products and what you need
It is a just regular sephora store. The place needs to hire more people. Service could be slow at times
Great place ... you can find most of the famous brands here 😍👌🏼
Awesome store, specifically I loved the service in Chicago downtown outlet
The service was excellent! Everyone was super friendly.
Name brand cosmetics! Good customer service
So much makeup, I thought of trying to make myself beautiful too.
The employee made excellent suggestions. I feel like a queen!
I love the service and staff is so nice, attentive
It offers high end brands and hosts beauty classes.
Large Sephora - staff were sometimes confused
They were nice. Got to try somethings.
More space for makeup stations and classes! Love this new location
Always love how they do my makeup here
Great experience and location. People are very friendly
Great staff makes it easy to find what you need
Very friendly, informative, and very helpful thank you !!!!!
Wonderful customer service, thank yo!
They offer cool make up application classes
Very helpful
It can get a little crowded but everything else is perfect
Very helpful
The location is just as nice as the team members.
Great selections & staff was very friendly
Total reviews rating 4.5
199 Reviews for SEPHORA 2023:
Review №1
2022-04-12This store should carry a bigger selection of fragrance testers, especially during the sale period. Its difficult to buy a fragrance online or at the store if I cant test it at the store.I feel like the selection of perfumes was better before the pandemic.The staff is nice and helpful.
Review №2
2022-06-19I was in Chicago on vacation and needed some advice on makeup. At almost 47 years old I never really got into makeup and wanted something that I could wear regularly that would lessen the amount of yellow in my eyes (I’ve got hazel eyes and have never liked them). I walked in and Rose/Rosalyn was right there ready to help me. She walked me through everything and found the best colors! I was so happy and Rose was so kind to me and walked me through everything I needed to know. Rose was the best and I’m hoping this review makes it to her boss. SHE WAS SO GREAT!!!!Cant say enough nice things about her. The picture is the finished product of Rose’s masterpiece. Please mind the sun hat…. It was super windy today. L
Review №3
2022-05-24I had the most lovely experience this afternoon at Sephora! I walk with a cane and so I am always super nervous about going into this store, but my beauty expert/guide made my whole visit today just wonderful! I was desperate to find a replacement foundation, but really didnt have a clue where to start.. I tried to look at the samples of YSL on my hand, but just made a mess. I felt so embarrassed and ridiculous, but when I asked for a tissue I met the most fantastic woman. Kind, patient and super-knowledgeable, she gave me wonderful options and helped me every step of the way and made me feel so comfortable and not a burden. I didnt get her name (if you manage this store please track her down, I described her to the women who rang me up, but I dont know if she got the right woman who was working on the floor.. my reciept says that I checked out at 1:29pm so she must have helped me before then.. and I know the woman was standing in front of the store when I said thank you and goodbye on my way out. She had blonde coloured hair that was pulled back (she said it was to help with her greys : ) and her skin just glowed ! ) Well, she sold me a FANTASTIC Tom Ford foundation and I have to tell you that after my experience with her I will definitely be coming back... she was the epitome of top-tier customer service and she reminded me why coming into the store is worth the time and effort....thanks again to this marvelous mystery woman : ) give this lady a raise!
Review №4
2022-08-14Had the most wonderful and informative experience with Ivory helping me! She guided me to the best products and gave me so many recommendations as well as answered all of my questions!!
Review №5
2022-06-16Dee helped out with both perfume selection and some skincare! He is wonderful and so incredibly helpful. Someone give that man a raise! Lol but seriously. Thank you Dee for all of the help!
Review №6
2022-06-25Canceled on me twice and on the day of my event and didn’t even bother assisting with finding a solution when I called for more information.
Review №7
2022-07-04My wife comes here for beauty products. One of her regular kind of store
Review №8
2022-05-21Unfortunately there is no boyfriend seating section like Aritzias got, but my girlfriend absolutely loved walking around in here, trying all the samples, and then leaving with nothing but a $27 lip gloss after an hour.
Review №9
2022-01-17Very pleasant and helpful staff. I hate that I cant experience Sephora like we use to. I miss being able to try on product but due to COVID they have a strict mask mandate. I understand but it sucks .
Review №10
2021-11-16I came in with a huge list of things I wanted to get while they had 20% sale for Rouge members (it was the last day of the sale) and a limited amount of time. I was greeted immediately by a few staff members and then Aliana helped me finding everything and giving some great advise. Angie at the checkout was also super friendly and knowledgeable about the current promos, etc. I had an amazing experience and can’t wait to come back soon! :)