Kerbside pickup
Yes
SEPHORA in Champaign
Categories
Location on the map
Champaign, Champaign County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 217-351-3482
Site: https://www.sephora.com/happenin...
Site: https://www.sephora.com/happenin...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
SEPHORA in other cities:
Comments (95)
Amazing customer services. The staff is super friendly and provided useful tips and insights for different makeup and skincare products! Always walk out with a bag of goodies whenever I come here haha
Great experience (my wallet reflects it lol) wonderful customer service. Only thing that would have made it 5 stars is if sephora sold Hank & Henry, my favorite Coach perfume Poppy, oh! And would have been willing to sell the rings they had on display individually. I was so excited to buy this super cute Coach Ring..& it looked like someone else had the same idea since it wasnt the only ring from display missing..but unfortunately the only thing I was getting for myself and not my daughter, couldnt be bought. Too sad.
I love that when I walk in, someone helps me right away. They are all so friendly and fun. The products they suggested for lip liner and hair was spot on!
Drug in here by my wife to perfume shop. They have a very large selection and extremely helpful staff.
If I could, I would thousands of dollars here. The women that work there are fabulous and very friendly. They really do everything they can to help you find the right products for you and that are great for your skin. The makeup artists are so amazing, they make everyone look so beautiful. Flawless.
Some of the rudest employees Ive ever met. I had a voucher for a free makeover and decided to give it a go. From the second I walked in (at 5 PM on a weekday night mind you), I was treated like I was a bother to them. They made me feel terrible and like I was scum of the earth for using a reward that THEIR store provides. Ive been terrified of coming into this sephora ever since.
I have been having problems with finding foundation that works for my skin. I’m not extremely make up savy so I talked with Morgan explaining all the things important to me and what I didn’t like about my last foundation. After our conversation, she tests and recommends the MILK foundation. At first, I wasn’t excited about it because i wasn’t used to it but throughout the day it began to grow on me. I am so satisfied with this foundation choice for my skin & thankful for Morgan’s help :)
Im familiar with other stores through friends, and people are so nice and helpful at other locations. Not one person even acknowledged or made eye contact (except the cashier at the end) the whole 15 minutes we were there. There were only 2 other groups of people in the store, and there were about 7-8 reps just talking, hiding and using their cell phones, or just wandering. Smh.
Kristin gave me a amazing makeover before a important event. I didnt look as though i was turning 50 yrs old. I will definitely be going back to her & highly recommend her!
Was a fun visit ! Got what I came in for! The employees were nice and helped me pick out a foundation in the right shade. Got two free gifts which was a nice bonus. All in all it was a good experience.
My esthetics class stopped in to conduct a first hand account on customer service. Sephora staff did not disappoint. They were courteous, friendly, knowledgeable and on top of theyre game. Special kudos to the bubbly ebony sista with the bright smile & impeccable brows (so sorry,but Im the worst with names) and the sweet young lady with the purple hair &darling glasses that color match my classmate and I. We will definitely be back and our very interested in attending any classes that youre offering. Thanks again
I was getting a foundation sample and the employee was being extremely rude about it. She acted like I was only there for the sample when in reality, I’m a frequent buyer at Sephora and that was my first time getting a sample. The last time I bought the whole foundation without trying it on the whole face, it didn’t match my skin. Employees in Sephora need to be more friendly!!
They dont seem to carry Clinique makeup anymore, just face care stuff. I needed help finding something but was never greeted. I decided to just get my birthday free item & go, the cashier had an attitude about that.
Shout-out to Kate and Echo for helping me find the perfect shade of foundation in less than 10 minutes! I am so happy with the results; they were incredibly knowledgeable and helpful.
This is the worst Sephora I have been to. I had 3 employees stand in my way while I was looking just talking and goofing around. Not a single one acknowledged I was there just stood there. Then when I went to purchase I waited in a line where there was no one at the check out. I got sick of waiting so I returned my items next to the same girls who were still goofing off and left. I will obviously find somewhere else to buy makeup this place clearly isn’t interested in keeping customers.
Theyre always very helpful, I had a list from my daughter at Christmas time and they pointed me in the right direction for everything and gave me options for price range etc. I appreciate their willingness to help (without judgement) when Im clueless :)
Called for a specific kind of fragrance. They held it for me for 3 days.
Had a very nice young man to help me navigate your products. He was very helpful and pleasant.
I love Sephora but not this store...unfortunately its the only one within 100 miles from me. I visited this store about a year and a half ago and at that time, employees were friendly and eager to help. This time was not same. Where has the customer service gone? I usually shop online but I had a few vouchers to redeem for a 1-1.7oz bottle of perfume/cologne from the sample kits they sell. This store is an hour drive from where I live so my fiance and I had been planning a time to go in and redeem the vouchers for awhile because we dont go to Champaign often. His favorite cologne is Gucci Guilty and one of his vouchers was for a 1oz bottle. They no longer make the 1oz and only have a 1.3oz. It shouldnt be a big deal to honor the voucher but apparently it was. They wouldnt even allow us to pay the difference though Im sure there wasnt one (the 1oz bottle was over priced, thats why they make the 1.3oz bottle now in its place). He had to pick a different cologne from the list on the spot because the manager couldnt step up and make a business decision, how are you in management?! We didnt make a big deal about it, he picked something different hed never tried so hopefully he still likes it after wearing it a few times. He ended up buying Gucci Guilty anyway because THATS WHAT WE WENT THERE FOR! The sales associate who helped us originally was nice but the manager was not and neither was the lady who checked us out, I dont know her name but she had red hair and caked on makeup. She acted bothered that we were redeeming our vouchers. I dont think well go back to this store. Ill keep ordering online and if I need to go into a store, Ill do it when Im in the Chicago area.
I had one of the worst experiences of my life when I worked here. Id been unhappy for awhile after we had gotten a new manager and decided to put my two weeks in. I was pregnant at the time and during my last two weeks I suffered a mid pregnancy stillbirth. It took me a few weeks to finally go back in the store and collect the items in my locker and when I did I was met with hugs from my co workers, except the manager Becky. She didnt acknowledge what happened to me at all she went straight to my locker forcefully went through it, took my personal belongs and I had to go into my personal sephora account so that she could look at my purchases before she let me leave with my things. Ill never recommend working at sephora as long as shes there and I wish I would have takin my experience with her to hr, there is no reason to be that cruel of a human. Horrible women.
Ive always had friendly, attentive service at this Sephora. People there have answered my questions on everything from curly hair care to false lashes. One time a lady working in the hair products section spent a good deal of time with me helping me find products for my new short haircut. She said shes going to cosmetology school, and she was very knowledgable. Another time I had a skin irritation around my eyes from a cheap eye makeup remover, and the person who I talked to at Sephora helped me look through all the eye creams ingredients labels, trying to find alcohol-free creams for sensitive skin. She helped me find a couple that reduced the inflammation. I dont know about the negative reviews here, but I highly recommend this store! ;)
Was helped by a knowledgeable salesperson. I am satisfied with the product I purchased a cc creme. Will be sure to visit again.
They have a great salection at different price points, and dont judge.
I walked into sephora looking for perfume and as I was looking I accidentally knocked down a $40 glass bottle of perfume I was scared and embarrassed but quickly told the lady cleaning the mess up I would pay it and she kindly replies no need to accidents happen. I was so relieved bc that would be all the money I came with. I really love the customer service here:)
Staff was friendly and very helpful. Found a wonderful new product for my skin issue.
Best place to buy beauty products in town. All the staff make be feel special.
I’ve never had a bad experience at the store they are always so kind and funny. They treat you more like a friend than a customer!
Staff is AWESOME & Maddi is a true Make-Up Goddess!! The ladies & gentlemen truly care about their craft! Keep up the great work!
I visited the store to look for mini empty perfume spray bottles needed for my work. They provided the bottles for free, smiling. I learned a lot from them. Superb people work there.
I go here from time to time to pick up staple products that they do not sell at Ulta. However I try to avoid it as much as possible because I am not a fan of the customer service or in general the people who work here. Of all the Sephoras I have been to I can no doubt say I have always felt the most uncomfortable here.
A make up and beauty store. If youre into that, cool. Family members are generally satisfied and keep on coming back, so its definitely a good place for that
Overall an uninviting environment. Ive spent quite a lot of money at Sephora, typically in stores. However, over the last year, no matter how many times I go into this location Im always treated poorly. Unfortunately I now buy most of my makeup from the Sephora website. There are a few employees who are stars but they seem to be overshadowed by the bad ones.
Nice store with super friendly and helpful staff.
Did not feel comfortable asking for beauty advice from girls that didnt even know how to do their own make up. Makes no sense. Hate this location and will never purchase from here again.
Makeup is good and all.. but the Damn people who work here hunt me down like a Hawk every time I pass by every single piece of makeup.. can’t breath in there ..........
All the ladies were great and full of knowledge of the products. Helpful as well.
Seriously the sweetest workers here. Never had a bad experience no matter how gross looking I was😂
Fantastic Staff I will come back again.Made my entire day better ❤️
One of the ladies who work there go up to my friend and I while we were trying out a perfume sample, and she yelled at us to put it back before she kicked us out of the store. Why hire people like this?
Best Sephora service that I have ever experienced! Outstanding customer care!! I wish I could always go back only to this Sephora!
You are beautiful just how you are.
Always a wonderful experience here. The staff are helpful, the store is clean and organized nicely.
Super nice staff and even got free gifts with points!!! love it here
Enjoy my makeup lesson with the advisor she made me fell really good about myself
Amazing customer service everytime I visit here! Love the products.
Best for shade matching, no confusion.
Everyone has always been so great here. I love the way Sephora goes the extra mile!!
They need to have more skincare items
My girlfriend loves this place Im not so interested.
It’s okay. Most of the time you cannot find the products you are looking for at champaign Sephora.
I am over 40 & everyone is always so nice & helpful to me.
Everyone is always super friendly and helpful!
Super helpful workers and friendly environment
Its always overpriced, and the girl wasnt too friendly.
This is my go to place when I wanna buy great fragrances
I love Sephora I dont know what to say but they are so special.thanks
People are great and they know their makeup
The store associate Jen is such a sweetheart. Ask for her if you need help :)
Its like Candyland... But with makeup and fragrance and skin care!! Amazing!! 😍
Great selection. Cool and helpful staff.
The manager becky was very unfriendly and rude. Will not be going back.
The people were very helpful, and polite.
Great service!!!
Great service and helpful staff
Love it! Perfect place for perfum
Friendly staff. Extremely helpful
Expensive but very friendly and helpful staff
Love the employees and the products!
The general atmosphere is a bit unfriendly.
Tons of selection, helpful staff.
Love going here
Love my 2face concealer
Great assortment of products.
Love there perfumes
Helpful friendly staff
Very helpful staff
Like their service.
Asked for suggestions and was snubbed.
Free samples of cologne
Nice selection
High-end makeup
Love this place!
Had what the lady needed, she got the treatment.
Very nice cosmetics store! A decent choice of brands, responsive and attentive sellers will always prompt, help, but will do it very unobtrusively and only when you need it. Each cosmetic product presented in the store and has a sampler.
Excellent
Total reviews rating 4.3
95 Reviews for SEPHORA 2023:
Review №1
2022-03-26Very helpful staff, what they didnt have we ordered, sent to our house free shipping! Very good selection.
Review №2
2021-04-09Awesome staff. I wish I knew her name she did my eyebrows and they were great. She showed me some make up that went awesome with my skin. Great staff is what got me.
Review №3
2022-03-22They were pleasant at this location. Fast checkout. Easy to find selections. Clean and well stocked.
Review №4
2021-07-09The workers were beyond friendly and helpful, and I left with products that fit my exact needs and my price range. Workers didnt try to pitch me the most expensive items simply to make a quick dollar, and they made sure I was happy with my decision, based on quality, size, and price. It was lovely, and I plan on going again if I decide to switch products after I finish what I have.
Review №5
2022-02-22Fast & knowledgeable staff. They readily offer to help. Good sanitizing. They are very nice.
Review №6
2021-11-14Staff are always patient with my questions. They are a pleasure to chat with on random stuff too. They also give you decent alone time to just enjoy being in the store. Very well balanced customer shopping experience.
Review №7
2021-05-09Awesome staff. Scott is super helpful each time I go in for help finding skincare products. He knows exactly what he’s doing! Everyone else is also super nice and just genuinely want you to have a great experience. I cannot rave enough about the service.The store is on the smaller side, but they have most new inventory and they restock each week, so you can usually find what you’re looking for. Even if they don’t have it, they’re very nice about helping you order online and pick it up at the store for no extra cost.Some locations aren’t always friendly about returns, but I still felt welcomed after I had to return a product.The entrance connecting directly to the parking lot isn’t open right now because of COVID regulations, but there is another entrance inside. I appreciate that they’re following regulations closely. If you want to test something they’ll swatch it for you and help out out so you don’t have to touch the product directly.
Review №8
2021-08-10Im not shopping here a lot, yet I came here quite a lot with my fiance. Yazkara is very helpful. She provides a wide range of advises from conceal to lipstick, and everything else in the store. She can also explain well on the effects of each type of cosmetic product. I will find her next time for her advice.
Review №9
2022-04-19Very kind, helpful and knowledgeable staff with great attitudes!
Review №10
2021-10-17Helpful but fairly rude.. get out your little feelings youre in the beauty industry biases, prejudices, jealousy or whatever their little problem was needs to be left at the door. Come one now sephora you can do better.