Delivery
Yes
Roesch Ford in Bensenville
Categories
Location on the map
Bensenville, DuPage County, Illinois, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 630-279-6000
Site: https://www.roeschford.com/
Site: https://www.roeschford.com/
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
Outstanding customer service from the very beginning. Sales team made sure all my questions and needs got addressed in timely manner. Worked with me to get a fair offer for my trade in and a great deal with the vehicle I purchased. Great experience overall. Highly recommended!
Nick Petrasz helped me 3 years ago when leasing with Ford. Now that my lease was up it was an easy decision to go back to Roesch. He helped me find exactly the vehicle I wanted (even better) and worked to fit it into my budget. He is so personable and approachable. Nick’s commitment to his customers and their needs is simply indescribable. He did not make me sit at the dealership all day rather he prepared a week in advance for our appointment doing all the legwork. It was a smooth process. I appreciate how transparent and approachable he is. Never once did I feel swindled or misled. I will absolutely refer anyone I know to him. Thank you Nick! You’re an asset to Roesch!
Great Experience buying my new truck. They even provided me with a ride to the dealership to pick up. If you plan on purchasing a new Ford, see Alex Reynolds. Between him and Joe the finance guy, they made this purchase very easy. They were fast too. Not one of those spending all day at the dealership.Thank you guys, you got my vote!!
My experience at the Roesch Ford was AWESOME. Alex, Ray, and Sam really made the experience of getting my first car less daunting. Alex was so patient and willing to answer any question I had. I left with a car I absolutely love. 10/10 Experience!
I reached out to this dealer at the end of December wanting to order a 2022 Mustang. Chloe reached out to me & answered all of the questions I had leading up to the time I was able to go in at the end of January to order it. Alex helped with the ordering process & was super helpful & took his time with me. My car arrived earlier than expected in the beginning of April. The entire buying process was quick & amazing. Alex & Sam are sweethearts & I felt super comfortable buying my car from them. Thank you all so very much!
Buying a vehicle right now with the shortages and higher prices, is stressful, however the pleasant experience we had with Mike at Roesch Trucks was great. Genuinely friendly with some interesting stories and knowledgeable and best of all, no pressure. We found a decent truck for our business and will go back when we need another vehicle.
Everyone was very pleasant to deal with.Our vehicle was completed faster than expected. They even had it cleaned.Roesch Ford is consistently great. Family owned and always there to help.
Been going to Roesch for all my automotive needs. You dont have to be defensive because they will be truthful with the advice they give, and they wont push too hard.They are efficient and speedy with their service they provide. They give your vehicle back fixed and cleaned.Give them a try.
Rory was an excellent sales representative. He let us thoroughly inspect the vehicle and made me feel comfortable about my purchase. I would recommend him to anyone looking for a new car.
Pleasant experience. Ordered a new Explorer. Arrived early. Vehicle was well prepped. Salesmen were all friendly and not pushy. Paperwork guy was a breeze to work with. All in all a very pleasant experience!
I am so glad to find Roesch Ford showroomI bought my first car from them. they have really nice staff specially the @Justin who handle my case no hidden charges like other showroom do really responsible people and have good condition cars I have Acura Rdx 2008 from them and very happy.I definitely recommend my friends and family to this showroom.
Nothing but good things to say about my experience buying a new car. I ordered a Maverick back in August of 2021 and it took a while, but Ozzie kept in contact with me about the updates. Would definitely recommend this dealership to everyone!
Bought a truck from them last week. They would answer questions late at night and promised the paperwork would be quick to get me headed on my 3 hr drive home right away. Sam and Alex didnt disappoint! No extra pressure to buy more add ons and continued new people to talk to to push their sale. I would recommend them again anyday.
Roesch Ford service department is always friendly and does a complete job each time. Any time we have to take our Escape in we are satisfied with their work and their employees.
I bought a truck at Roesch Ford today. The salesman named Justen that worked with me was super helpful and I got a good deal. Everyone who we encountered at Roesch pleasant and helpful. I’d go back again.
Roesch Ford has been servicing my Shelby for the last couple of years. They have always taken good care with my car and service has always been done when promised. Would recommend for service
I didnt directly get a car from here, but my mother did. Within three days of taking it a Silverado truck it started having issues. Unfortunately that happened on a Saturday and we took the truck back but they didnt have any mechanics to check it, so we were told to bring it Monday. Monday we went dropped it off. Tuesday and Wednesday passed no call or nothing. Thursday we went personally to see what had happened. We were told that we NEVER had left the truck!!! The person we were speaking to was so rude. Kept confirming that yes we had spoken to him about it but didnt leave the truck. And and since my mother understand mostly Spanish he wasnt trying to help. So we found someone else to help us and they send someone to look for it. They had parked it somewhere outside and had forgotten about it.!!!! My parents worked so hard to get this truck. And I truly feel upset that they took advantage of them not speaking fluent English. The details of the contract and the fact that this type of truck has issues with the A/C. For a dealer to sell this truck and having mechanical issues three days after they took it out and after 5 months the A/C compressor has to be changed. I wish they had gone to a dealer where the clients its at their best interest.
Roesch Ford was fantastic every step of the way from the order process to the final paperwork. They never tried to oversell, only supporting my wants and clarifying areas that might be of interest.
I went in looking for an affordable car for my first time and Nick helped me out through each step and even with the slow pace they still had me behind the wheel in no time. Friendly atmosphere and amazing customer service.
Rob Bates did a terrific job of walking us through ordering our new company vehicle, making sure the van had everything we needed. He took care of arranging the financing and even came in on his day off so we could pick it up on a Saturday. We couldnt be happier.
Ordered a part online saturday 4/30. Called them wednesday to check on the status and was told they did not have the part. The parts guy Ramiro Michel talks like if he’s doing you a favor to check on the order. No customer service skills whatsoever. Bro, youre not talking to your family members or your boys. be professional.Wasted a full week waiting for a part they did not have
Brian Swat is the best Business Rep weve ever purchased a car from. We purchased over $100,000 worth of equipment and couldnt be happier. Brian is the only reason this deal happened. He is an absolute pleasure to work with!! We will never go anywhere again!! See you on the next one Brian!!
Nick in sales sold me my 2022 Ford F-150 no haggling and was in and out quickly. The guy kept in touch for some add ons and handled everything .
I came in just to look at a car and ended up buying it the same day. Big thanks to Anthony C. and the staff at Roesch for providing an excellent experience. Recommend!
This is my second time purchasing a vehicle from Roesch Ford. Both experiences were great, when I stopped in on Feb.13, 2018, I was just for price for the vehicle I want with the salesman (Remik) at that day I told him I will go for other dealer to get second price, then I back to Roesch Ford by Feb. 17, when I walking showroom Remik came to me then we finished deal, the salesman Remik he is an awesome salesman to deal with. He is prompt, helpful and honest. I would recommend him to everyone
Service department again. Thought I’d try a works oil change. I guess $80 is the going rate for a F150….. the kicker is did I get a oil change though? Wondering because the oil life wasn’t reset nor a service return date sticker placed in the window ?? Then a recall for the block heater wasn’t addressed tech stated vehical doesn’t have the option?? They changed it 1 yr - 11 mo ago and this is another cord recall. Previous discontent in service was brake job never getting squeal to stop on a warranty, not plugging in the harness at the rear bumper change, Not installing 2 lug nuts on a rotation and leaving a 12” long wrench on top of the engine kept me away.
Very bad service!!! Part department Mike or Mark. All dealerships give same price 173$ and all off them told only this dealership has in stock 5of them. I speak with Mike first he gave price for part 691$ and he has in stock. After he told me no this is order for my client i cant sell it you! Bad experience bad service!
Work was performed in a timely manner. Service manager was professional and courteous. My only issue was that this was the second time I had to bring the vehicle in for the same recall since it wasnt completed correctly the first time.
Drove six hours one way to get the truck that I wanted. The crew Took time out of their Saturday to not only meet with me, but realign the tires before I drove it home. I wish this dealership was closer!
WOW!! BEST salesman and experience EVER!! Rory Clemons had amazing patience answering every question we had!! He is our go to guy for any car in the future we buy, he made our experience so pleasurable!! To finish off our purchase we saw Joe in finance. AGAIN he was amazing!! Even though it was past closing time he was patient, and explained ALL our warranty options in detail!! As we were leaving one of the Roesch great grandsons came up and shook our hand and thanked us for choosing Roesch!! All 3 encounters at this dealership have made us RAVING Roesch FANS for life!! THANK YOU ALL!!!
I highly recommend purchasing from this dealership. The staff here is friendly, helpful, patient and help you out with all your questions and come back with answers if they dont have one right away. Especially Dan was kind enough to help me throughout the process till the end. If you are a little skeptical about all the positive reviews as I was before, just walk-in and you will know they are all true. Happy I got my Mustang from them and I really love the car and the service provided.
Purchased a back floor mat for the new bronco ended up canceling the order because they would not ship the product and started going back and fourth with me about shipping it for so cheap they had a set price for shipping..called the place and the guy did not answer emailed him 10 times finally got threw and he started the refund process so he says still have not been refunded!!!!! Shady business!!!!!
I was in an auto mobile accident a few weeks ago where my car was considered a total loss. I had some options on buying a new car which included getting an employee discount on either a GM or a Ford vehicle. My Grandfather is retired from Ford at 46 years with the company as well as my Uncle with over 30 years with the company. I looked at several places before and after I looked at Roesch Ford. I went to Roesch Ford, as a courtesy, originally. I had purchased my last car (the one that was a total loss) from Larry Roesch Chrysler Jeep Dodge Ram brand new in 2008. I respected the help I received from my salesman there at the time, Bill Brown, and I wanted to show that respect back this time. The salesman I got at Roesch Ford was Nick Fredrickson. Nick was new to the position, but very knowledgeable. Nick answered all of my questions as best he could. Then on the ones he was not sure about - he did a great job at asking others and finding out the answers I needed quickly. He respected my decision where I was not going to buy anything on the first day that I looked. He was very courteous with me on follow up phone calls to make sure I was ready and he was available when I made my decisions. I was going through a lot at this time, including a family wedding out-of-state, a death of friend, the accident aftermath, and also a very busy time at my career. Nick was very patient with me and was ready to go when I arrived at my set appointment with him to buy the new vehicle. Then when I decided Johnny-on-the-spot to get another vehicle - one of the displays on the showroom floor - Nick was awesome! He got the kayak off the display by himself, he moved all the other vehicles on the showroom floor that was blocking the way of mine out of the way - all by himself as well. He even put up with my mothers questions and decisions as she stayed on the phone with me through the buying process. Also the courtesy of his manager, the financing department, and even the porter at the end of the night (who was also named Nick) that helped me figure out all of the great features my new 2018 Escape had to offer showed my why I went to Roesch Ford to begin with. I have said more than enough here now - but I just want to reach out to everyone there with a Big Thank you from the Magyars!! I love my new vehicle!!
Excellent dealership. They really go above and beyond on all aspects to take care of you.
Bought a set of OEM 2007-09 SVT wheels from the dealership. As described, recieved a week after order placed like brand new.Thanks.
They did a great job repairing my car in a very timely manner and even helped me out with the bill after my warranty had expired 2 weeks prior to the vehicle repair. As always they had an extremely helpful and friendly service department. I’ve been here twice now for service since owning my Mustang and this is the only dealer I will be going to for anything from now on. 5/5 star service ratings from me.
I ordered a new Bronco and the team helped me ever step of the way. The car is taking a long time to build. Thats a Ford problem. But the Roesch team went above and beyond helping me place my order. Then from March until my delivery in November they patiently took my status request calls, helped me manage my order and called me in for a test drive when they received a Bronco.All of this speaks to the high service level. This car is easy to sell. They dont have to go above and beyond. But they did.Also, I see a lot of horror stories in online forums about dealer shenanigans with charging more than MSRP and financing problems. I had NONE of this. I happily paid MSRP as agreed back in March and there was no game playing with the financing. Once the car was delivered, I picked it up and the process took less than an hour.If you are looking for a hassle free Ford buying experience, you cant do better than working with Dave, Ozzie and the team at Roesch Ford.
Bought a used 2010 Subaru Outback at Roesch…UPDATE: IT HAS GOTTEN WORSEMy wife is currently locked out of the used car we purchased (while traveling, and in the freezing cold) because the KEYS DONT WORK IN THE DOOR LOCKS. That’s right, the door cylinders or the ignition cylinder has been changed, which is a major repair one way or the other. Not surprising that this shady dealership didn’t bring this up, and it was somehow left off of the used car report. Now my wife is in two kinds of danger, 6 hours away, and we are going to have to sink another couple of thousand dollars into this car because we purchased from a DISHONEST DEALER.Never buy a car from these people without taking it to an independent mechanic first. YOUR FAMILY’S SAFETY AMD WELL BEING IS AT RISK.
I actually Stumbled across this place on Autotrader looking for a convertible. I usually buy my Cars & Trucks in Wisconsin because in my area (Rockford Area), cars were overpriced, salesman were pushy, and at the end of the day you didnt get the genuine Respect/Kindness like at dealers up north. I was very happy with my experience at Roesch. I thought it was going to be like Rockford due to it being in Chicago. But I was pleasantly surprised that it was not even close! Dan Szuszwalak was my Salesman and he was the real MVP. Even though Dan was a newer Salesman, he treated me with respect and answered all my questions. If Dan didnt know a question he would find the answer out promptly wether it was in person, E-mail, or a follow up phone call. Next I want to give a good Shout out to the Guy who did my Paperwork from Indiana. He told me his name but Im really bad with names so I forgot. I know companies read this so they will know who to credit accordingly. Anyways, he was awesome! He was very honest and real with me. He didnt go too fast with the paperwork and went over everything so I had a accurate understanding of everything and I thought that was awesome! At the end of the day he got me the right financing that I was looking for and more than comfortable with. I would have to say, he was the best I EVER dealt with and I have bought my far share of vehicles! The last shoutout is to Brenden over in service. He was awesome at answering all my service question, price quotes, and service records. He also helped me with my Sync 3 System and pointed me in the right direction for upgrading it. Even after buying the car and I encountered small problems they would do what they could to help/fix the problem right away. In summery, I would highly Recommend this Ford dealer and even though Im a 1+ Hour away from it. I would definitely return when I was ready for a purchase of another vehicle! Roesch Ford has the Formula that works, Keep it going!
My wife and I live in Elmhurst and we were in the market for a new Ford Edge. We went to Roesch Ford in Bensenville and had a great experience with Remik Drozdzal and the general sales manager, Dave Roesch. Remik was fantastic (even on a very cold and rainy day), and showed us every car we were interested in. He was patient, answered all of our questions, and was a pleasure to work with! It was also a very nice touch meeting and working with Dave Roesch, as it feels like a truly family-owned dealership. We will continue to go back there for our service needs and future cars!
They had my leased Expedition for 2 months!!! I had to pay for a car I couldnt even use & they wouldnt give me a loaner car. Beyond disappointed :-(
Amanda always does a great job of getting my truck repaired right the first time and on time. Other ford dealers in my area could learn from her.She always return calls immediately which is a new experience for me.Send her out to area Ford dealers to do some customer service training.
This was my 2nd time getting a car from Roesch Ford -My salesman- Justen Payne you are 100% fabulous all around, great conversation, high energy , happy , informative , no pressure and found exactly what I asked for and traveled to get it. Love him!Dave Roesch you have an all star team and it shows from the minute you walk in. Car buying is kinda stressful — but not with these guys... thank you all for making it fun and exciting ! This is the best ran dealership out there - they are honest and transparent and will always have my loyalty.
Everything went great. I was very happy the way Abe took in my vehicle and Jessica was helpful when the service was complete
This was our first experience buying through a dealership. Everything went so smoothly and was straight to the point. Our salesman Justen Payne went above and beyond. He answered all of our questions, sent detailed and specific photos per our request and made our drive worthwhile. If we are ever in need of another vehicle we will definitely be going back to Roesch Ford! Thank you for such a great experience!
As a first time car buyer Ozzy was the most helpful and kind salesman I could have imagined. He wasnt pushy at all which was my main concern looking for my first car overall I had a great experience. Have not had anything to do with the service department but Im expect the same results!
Salesman Ozzie was awesome !No pressure at all, what are you looking for, what do you need, let me see what I can do for you.He stayed in contact with me about the financing and the truck bed liner.I have never felt so relaxed buying a vehicle and I absolutely love my Ford F-150.I highly recommend the guys at Roesch Ford
I found a car I was interested in online at Roesch Ford and went to see it. Bottom line is I left that day with my new car, got a fair trade for my old car and Larry Roesch Ford and their salesperson Alex Reynolds could not have have been more accommodating. One of the best experiences I have had purchasing a vehicle. I recommend Larry Roesch Ford highly to anyone interested in a new or used car.
The buying process was hassle free. We called about a car one day before we bought it. They setup the financing and all we had to do was sign the papers once we got there. Everyone was friendly and we drove away in a new mustang without any questions or concerns!
BUYER BEWARE!!!! Tried to buy some parts online from Roesch but only form of payment offered at checkout was Paypal which is not really secure. So I called in figuring credit card over the phone would work. He quoted me a price higher then the website online price. The price was also higher then the MSRP list price amount listed on the website. Now I ask you..... would you do business after an employee gives you a price that is considerably higher then both the list and discounted published amounts as shown on the company website. Im talking to this person and looking at website at the same time wondering what is the mix up. So I confirm we are both talking about the same part number and he confirms but has no answer. Gee, good thing I wasnt buying a new vehicle. BUYER BEWARE!!!!
I took my 2013 C-Max SEL to this dealer as my passenger side rear door handle fell off. No accident, no abuse, just fell off. My car has been recalled three times for door latch problems, so I felt that this might be related. Got an estimate for the parts, $352, plus labor. What are the chances that the other three will fall off??
The part I ordered online took longer than usual to arrive, was inadequately shipped, damaged, and Roesch has had the damaged part for 9 days and still hasnt issued a refund. I have struggled to get cooperation on the return & refund at every step - such as getting Roesch to provide a return label, ship a replacement part, acknowledge that the return has arrived and is being refunded, etc. If you need a no-hassle online shopping experience, use Amazon - they know how to treat a customer.
Such a simple and pleasant experience. Anthony C and Ray made it happen - it was an unusual situation - and truly came through. Thanks to both of you.
Had a wonderful experience at roesch ford dealership Justen Payne amazing salesman gave me good specs about the vehicle I was looking would definitely recommend
Great Service , One of the best dealerships to service your Ford locally and all your ford vehicle needs. Had two vehicles serviced there now and this is the dealership I always do my service. Great experience never had a problem 🛻🚙🚗
Buying from Roesch was an easy and great experience. Anthony is one of the best salesmen we have ever dealt with. I will definitely use him in the future.
Brought my 2007 Ford F-150 truck in for a ticking noise in the engine. They had it for two weeks and finally told me it was the timing chain that cost $2738.06 to fix the problem. When I picked up the truck, I noticed the air conditioner was blowing hot air, had no issue with the a/c when dropping it off. Brought it back to Ford the second time, they said they never touched the air conditioner, but when the Ford mechanic checked they said someone forgot to plug in the air compressor. (So sounds like they did unplug the cable to fix the noise.)The next day after picking up my truck I turn the a/c on and started making a squealing noise and saw black smoke coming from under my hood. Brought it back to Ford a third time and had to leave it out night. They called me the next day saying the air compressor is fried and I will have to pay another $1,363.95 to replace it. The dealer did not check their work after fixing the issue the first time and now I get stuck with another bill because Ford claim they never touch it. I would not respond going to this place for any work not to even to check my tire pressure.
Great Experience from start to finish. Once I decided on the vehicle I wanted to purchase, the process went fast and smooth. Justen did a great job working with me and showing different vehicles and their options. Thanks again to Justen and Sam, great place to do business with and get treated fairly. Loved it, recommended Roesch Ford to Several friends and Family members. Thank you!
Roesch Ford and my sales person Justen Payne were so helpful in my purchase of my 2018 Dodge Ram. He went above and beyond to get my deal done along with the rest of the Roesch staff. Very helpful staff definitely would recommend seeing Justen for your next car purchase. Also apparently try their hot chocolate I heard its fantastic!!
I would like to thank Patryk Kowalkowski for his great work on the purchase of my car. I was looking for a specific car with a very limited run. Patryk and the Roesch team worked hard to find the car, which they found. At the end of the day I purchased a used 2016 Ford Mustang EcoBoost Premium with a manual transmission in Race Red, you try to find that, Patryk and the Roesch team did it. Great Job. Thank you for your service.
I worked with Joe Losacco to handle some warranty work on my Ford. He was extremely helpful and professional. He went above and beyond to make sure I was satisfied with the experience, including arranging loaner vehicles so I could get to work while the repairs were made, updating me on the progress throughout the process, and when I picked the truck up, he had my truck freshly washed, which was a great surprise. I definitely recommend working with the whole team at Roesch, but especially Joe. These guys are top-notch.
I have been getting my car serviced at a different Ford before I came across Roesch, & let me just start off by saying wow. The difference between the two is huge. The customer service/ service here at Roesch was just phenomenal. They got my car in & out within an hour. And they even washed/ dried my car, the tires, even my carpets! (They barely washed it at the other dealership) I live in the city, but I will make the trip out to Bensenville 100xs again for the great service you all provide. I will definitely be coming back & will be recommending you to everyone needing service.
Bought a used Buick Encore last night and have to say, it was my best experience ever buying a vehicle!!! They allowed us to test drive it alone so we could talk openly about it was we drove. Our salesman Nick was super friendly and knowledgeable - I would recommend anyone to ask for him! Ray the Sales Manager was super helpful in both the trade in process and credit. He really worked the numbers to help us get a warranty and the ever so important GAP insurance! Not ONCE did I feel the pressure and stress I usually do when buying a car!!!! Once all set, Joe, the Finance guy was great at explaining everything we had to sign. My daughter was with me and I wanted her to understand all that was involved and he took the time to make sure she understood. From the moment we waked in to the moment we left - was a great experience!!!!
Due to the size of my husbands truck (F350) we are required to go to the commercial truck center. Its his personal truck but we have to go to the same place as commercial vehicles. We get coupons in the mail that say F350 and the truck center refuses to take them. We try to go to the dealer and they say they cant work on it because the truck center will get mad. Guess what? Now we are changing dealers all together. We had an appointment for Monday and its Wednesday night and they havent even looked at the truck yet. Whats the point of an appointment if youre not going to look at it for 3 days? They told US to call around noon tomorrow and theyll let us know if theyll be able to look at it. How unprofessional. I also called the service manager at the main dealership on Monday night to ask why theyre sending coupons we cant use and he didnt even return my call. I live in Elmhurst so I like to shop in Elmhurst but Ill be driving to neighboring suburbs for service, for an automobile purchase, for anything, just to avoid any business that says Larry Roesch on it. Congrats on your newest lost customer .
Really enjoyed finding the vehicle that I was looking for. Cant say anything negative about the guys working for you.. Brian Swat our commercial fleet salesman was simply awesome. Looking forward to future vehicle purchases.
It was a wonderful buying experience at Roesch Ford. Mario Caruso was very helpful. i wanted to buy the car and he made sure i got what i want. He offered to check out his personal car just to clear my confusion among 2 brands and models.Later Bill helped me close the deal with the best rate i could get.Overall experience was excellent and i love my car.
This was my first visit to Roesch and I couldnt have been more impressed.I went in for a recall service, and thats exactly what I got. Service was excellent. Nicholas, the service person I dealt with, was kind, patient and knowledgeable. He offered clear expectations and information, and was not pushy or hurried in any way. In fact, even though my truck was not purchased at Roesch, Nicholas went above and beyond and gave me some things to discuss with the place I DID buy from, simply because he felt there were certain things they should have taken care of prior to me driving off their lot, and he thought I should know... ASTOUNDING!!Everyone I encountered was delightful and considering it was 7am, that speaks volumes to the type of business they run. This will without a doubt be my go to Ford dealership from now on.
Great service experience. Bought new tires for my Taurus and also had an oil change. They dropped me off & picked me up from work so I didnt have to miss any time at work. Also, the price for the tires was lower than I expected! The people were friendly and knowledgeable.More great service from Roesch Ford. Came in without an appointment for a tire that keeps losing air. They were able to look at it and fix it in no time.Once again great service from Roesch Ford.
Roesch Ford was my first stop in my multi-dealer visits that Saturday. Alex had my test drive ready and answered all my questions. Alex and Ray did a great job working up a great deal. Since I had scheduled times with the other dealers that day, I felt no pressure from them when it was time to leave. You know how some dealers wont let you leave - very annoying. After a long day of test drives and dealer visits, I knew I would be back to Roesch. I called up Ray on the phone a couple of days later and we scheduled another visit. Again, greeted by Alex promptly when I walked through the door. He answered my many questions, showed me Ford apps. and we got the deal done. A great tag of Alex and Ray and a very satisfying experience all the way around. Sam was excellent in Financing too! I highly recommend Roesch Ford.
“ New Car Buying Experience ”This is my second time purchasing a vehicle from the same dealership.My experience at Roesch Ford was great! The staff was very courteous, professional and helpful. Positive and welcoming attitudes were all around and made it very comfortable for me to purchase my second vehicle. I look forward to working with them in the future. I would definitely recommend this dealership!!
Alex is the best! Everyone is so friendly and nice. Looking forward to doing business with them again!
The team at Roesch Ford from our sales consultant Ozzie B. all the way too the finance manager Bill C. made my husband and I feel incredibly comfortable while going through the process of purchasing our new vehicle. Ozzie was super knowledgeable on the vehicle we were interested in, patient and never made us feel pressured to purchase. I would recommend this dealership to anyone looking to have a truly positive car buying experience!
Getting my 2021 expedition was so easy and simple. Sam& Joe made the financing process easy, quick and understandable. Justen took his time to fully explain the car and all the features and I couldn’t love it more!! Thanks to everyone at Larry Roesch!
I worked with Dave Roesch, who gave me the best price for my car within a 250 mile radius. He was pleasant to work with and ensured that all the paper work would be ready for when I got there. Sam arranged for a porter to pick me up at my house so I could take the car for a test drive and to take it back to the dealership to complete my purchase. Sam was also great to work with. He was very friendly and helpful. Thanks, Roesch Ford!
The sales process was very smooth. Anthony was very professional and and positive. I am impressed with Roesch Ford.
I bought a new car this past weekend and had a wonderful experience at Roesch Ford. All of the employees were great to work with and very accommodating with my time. My original request started online with Joanne and then turned over to Rani. Within two hours, I had taken a test drive, filled out paperwork and was on my way. Joe on the Finance Team was very helpful and answered all of my questions with great detail. The manager and everyone made the car buying process very painless and enjoyable. Would highly recommend this dealership and Rani to anyone looking for a new or used car.
I am a resident of Alabama, and these guys worked w/ me diligently and honestly on pricing the Lexus they had plus, they were more than fair on my trade -- even sight un-seen. Overall, experience? I rate them a 100-- totally satisfied. Thanks guys, for help making my wifes dreams come true on her Bday.
Alex and Mario were the two great sales reps who helped me in purchasing my new car. Both helped me with everything- no pressure, all questions answered, and have the patience of a saint. Thanks for making my experience so easy and stress-free. Would highly recommend both of them. Thank you Roesch Ford, youre top notch!
Buying a new vehicle can be stressful, but my experience at Roesch Ford was actually quite peaceful. Really appreciated Alex the salesman for taking the time to help me decide what would work best for me. Looking back on it, I should have upgraded sooner!
Very happy with my experience. Honest, quick, no sleazy tactics and a knowledgeable salesman (thx Anthony).
Roesch went above and beyond. Fast, courteous service. Prices were fair and the work was done same day. Overall, an excellent experience.
I have now purchased three vehicles from Roesch Ford, and each time I go there, the customer service is outstanding. Anthony is one of their new salespeople, and he was just top-notch. Really very friendly and honest and a joy to work with. Mario and Bill were outstanding as well. I will continue to recommend Roesch Ford to all my friends and family-- they are just the very best in the business!
Steve Paulson guided me to Roesch Ford as he works there and introduced me to Ozzie and Dave who were the best sales people. They couldnt have been more accommodating. Highly recommend them. Purchased a 2021 Bronco Sport happily.
Excellent dealership. I have been buying Fords for over 30 years and this was the best dealership so far. Mario Caruso was professional, smart and straightforward. I really enjoyed dealing with him. The entire transaction took less that two hours out the door.
We just purchased a vehicle at Roesch Ford, and we both have to say it was the best experience we have ever had in purchasing a new car. Nick Petrasz was our Sales Professional and he was exceptional. Nick was a great example of what a car salesman should be. There was no pressure, and we did not at any time have the feeling of wanting to run out of the building. We highly recommend this dealership. We were treated well by everyone we came into contact with - even up to the point of signing our papers. We highly recommend this car dealership, and are very happy with our new Ford. Service updates are great as well. A trusted company!
I’ve been coming here for 7 years. Service was good for a wile. Recently I had 2 HORRIBLE service related issues. When I would bring my car here I would normally purchase “the works” package oil change. (not a cheap service) but instead I was being cheated and tires where not being rotated I found out when I marked my tire with a marker and it was in the same place I had it before the service I was called a lier and when I showed him the evidence with the picture time stamped he quickly changed his tone this happened TWICE!!!!!!Second was my most recent visit I took my SUV for a recall related Issue . My suv was with them for a little over a week the hood was supposed to be replaced and painted when I got my vehicle back there was a Chip on the brand new hood it was down to the bare metal and the hood was installed crooked. to make matters worse they where using my IPass wile driving my SUV with out my permission. I quickly brought all of this to there attention and the manager was extremely rude never offered anything for inconvenience or to fix issues he brushing off the issues of any wrongdoing. days later I maid another phone call and he basically said he would credit me 3 oil changes to get off his back about the issue unbelievable.... horrible service lately I’ll be switching to a different dealership after buying 3 fords you would think u would treat ur loyal costumers a little better. There loss I wish I could post a picture of the my hood here so people can see what a horrible job they did.....
Alex Reynolds and the whole sales team made my purchasing experience easy and seamless. I have never seen a team work so well together to help and accommodate customers. Even though I came in to inquire a used vehicle, they were able to get me into a brand new mustang. I will definitely recommend my family and friends to purchase a vehicle here. Thank you again Roesch Ford!
This is the third new car purchased from Roesch Ford. Our experience was pleasant and we feel we got the best deal. They did not have the color we wanted in stack but that was not a problem for them. The next day they had the car in the color we wanted and had all the paperwork ready for us to sign. We were in and out within an hour. Every expereince Ive had with this dealer has been great.
Had a 2015 Ford F-150 Lariat (named the black widow) for 5 years but fell in love with the New 2021 Ford Raptor they had for sale. I went inside just to look and see if I qualified. Nick Petrasz the sales consultant was awesome. The sales process went smoothly and I was qualified. I know I couldn’t have done it without his help. Everyone there is great as soon as you walk in everyone treats you like family. I was excited to bring my black dinosaur home. This is the only place that my family and I will ever buy vehicles!!! 😊
Our experience was great ! Mr. Justen Payne assisted us with our vehicle purchase, he did outstanding. He is very professional and listened to our needs and gave us the best options available.I can only say our experience was the best !For sure a FORD and Roesch FORD customer for life.Thank you Justen Payne for such great support !
Went in for a trans flush then the service rep calls saying they found a leak where the CV shaft goes into the transmission. Rep said they could fix it for $530.00 Since I am familiar with the job I know that to do the job correctly they should replace the seal the bushing and the inner shaft of the CV joint all parts come in a kit. Thats the way the Ford manual recommends doing the job to stop the leak correctly! When I picked up the car I was saddened to see that only the seal was replaced? Alex the service rep assured me there is a two year warranty on the leak and if it leaked again they would do the job correctly next time. I just wish the job was done right the first time!
I highly recommend purchasing a car from this dealership!!! I live in New York and was a little nervous about purchasing a car from Illinois. The salesman Dan and Dave Roesch were awesome. Our car was just delivered to us and it is beautiful!!! The car is everything that Roesch Ford said it would be and better. The car is immaculate. They are an upfront dealership, which is rare now a days. I am very pleased with my experience with the dealership.
Mark Bialik, in the Commercial Truck Center, provides great customer service and continuously follows up with me, to see how my business needs are changing and how he can accommodate. He is upfront, honest, and generally cares about my business. Thanks Mark!
These are definitely the trustworthy guys to go to! They took excellent care of my car & serviced it perfectly! Also ask for Trevor, he’s great! Absolutely honest and upfront with you about your options as well as no typical service shop pressure to add additional services. I will for sure be a forever returning customer now! Thanks Trevor and team!
Very courteous and fairly quick through the financing process
While I ultimately went a different direction, working with Alex Reynolds and the Roesch Ford team was a great experience and I would be happy to buy from with him and Roesch Ford. Everyone was helpful and the experience hassle free, a rare find when shopping for a new car. I look forward to coming back to them again in the future.
I have dealt with Roesch Ford for years but Mario Caruso was the best car salesman I have ever dealt with in my over 40 years of buying cars. He was very pleasant and easy to deal with. He walked me through and thoroughly explained everything. He treated me like I was a member of his family. I will recommend him to anyone looking to buy a Ford.
Roesch Ford was AMAZING! They made my car buying experience smooth and hassle free! I highly recommend them. My salesman was Jimmy and he got the car I picked right away. We took it for a test drive. He processed my paperwork quickly as I had outside financing, and I was out the door in my Taurus. I will go back again.
Probably one of the easiest and best car buying experiences we’ve had. Alex was great to work with, attentive and helpful. We’re glad we bought are truck at Roesch and got to work them. We will definitely buy from them again.
Alex Reynolds at Roesch Ford went above and beyond to ensure that I had a good car buying experience. I was in and out in less than 3 hours. No games or gimmicks going back and forth with the sales manager. A few days later, Alex came in on a day off to assist me with aftermarket add-ONS to my Ranger. I would recommend Alex and Roesch Ford to anyone and will buy my next vehicle from them.
Working with Nick was great! He was professional, courteous and made the whole process very straight forward. This wasn’t the first car we bought at Roesch and definitely won’t be the last.
Great dealership! I purchased my vehicle from this location last year which was a quick and easy experience. I recently brought it in to the service department for maintenance and was very impressed. Mike was extremely helpful, honest and prompt. They are more than accommodating and got the issue taken care of immediately. Definitely a five-star service department!
I was in the market for a utility van to convert into a camper for months until I found this place. I was immediately put in touch with Brian Swat and he got me in the drivers seat of my dream vehicle the same day with literally zero hassles. In the past I’ve dreaded the HOURS spent at the dealership with pushy salesmen, but Brian was nothing but helpful and available to make this process super easy without feeling the least bit pressured.Best dealership experience I’ve personally ever had and if anyone is in the market for a commercial vehicle I would not hesitate to recommend Brian Swat to help find something that works for your wallet and makes you smile when you turn the key.
Went to 2 others dealers who were pushing a car I didn’t even want. 3 times I told them I don’t want that. Went to Roesch late in evening and ran into Nick the salesman. He was laid back and didn’t push anything on me. Came back next day and bought Mustang gt from Nick. Nick was great but all the other salesman stopped to chat with me and my son. Real cool experience and highly recommend this dealership. I couldn’t have asked for a simpler nice experience. Greg
Flew from KC to buy a car. Great price on a certified vehicle. Alex Reynolds was a great sales rep to work with. Thorough and made the process easy. I didnt feel pressured or uncomfortable at any point in the process.
It was a real pleasure to work with my sales person [Nick Petrasz] from the moment I walked into the dealership. They had the truck already pulled out and ready for me to test drive. Afterwards we sat down and agreed on a price. There was no back-and-forth haggling. Once we agreed on the price it was smooth sailing all the way to closing the sale. They even offered to deliver the truck after I requested some additional work on the truck. Once the work was done, Nick called me and delivered the truck. Overall it was a great experience from start to finish. ~ Arun
Both the sales department and service department provide exceptional customer service in a timely matter and at a great price point. Purchased my Explorer Sport from this location through Sam Mellenthin and didnt run into any issues or ever felt pressured. Was able to work out a great deal. As for service, Joe Losacco is my go to service advisor. Hes knowledgeable when it comes to the vehicle and usually know whats wrong with it before I have to bring it in to be looked at. Had a minor issue once involving an unknown tech that serviced my vehicle. When I brought the issue to light, the service manager Todd Porterfield was quick to rectify the issue. Theyll continue to earn my business.Bottom Line...Sales - Ask for Sam MellenthinService - Ask for Joe LosaccoService Issues - Ask for Todd PorterfieldCant go wrong
Great experience. No pressure to buy what I didnt want, Nick was very polite and helpful and very knowledgeable about all the cars and the tech they have. I will be buying my cars from these guys from now on. My family has already bought 2 cars in a couple weeks hopefully more to come soon.
If I could rate a 6 star I would! After poor experiences at two other Ford dealers, Ashley, Anthony and Dave gave us an honest, open, efficient and confident purchase experience. We love our new Explorer! I cannot thank them enough!
I want to thank dave and fred very much for there wonderful costumer service, i truly appreciate that you guys went above and beyond to solve my issues you got a costumer for life my brothers ❤️🙏🏼
I just bought a 2020 Ford Ranger from Roesch Ford. I can not tell you how happy i am to have gone there. Everyone is very friendly and there was no pressure at all. On Saturday I first talked to Chris on the online side. He was very nice and helpful. Then when i showed up i was greeted by Nick Petrasz. He was very friendly and knowledgeable. He also never pressured me. I test drove 2 vehicles. A ranger and an edge. I ended up loving the ranger. Nick walked me through my options. And I met Ray (Reynolds I believe ). He is one of the nicest guys i have ever met. Not just in the car biz in life one of the nicest. I had to come back on monday. When i came back i was again greeted by the friendly faces of Nick and Ray. The evaluated my trade in and gave me a great deal. I could not pass it up. I also met Sam the financial guy. He was also super friendly and nice. Joked around about an apartment same complex we lived in at different times and how it did not change. Everyone one at Roesch was amazing. Nick called me the day after thanked me and to see if i needed anything. I would 1000% recommend anyone looking for a ford or any car to go to Roesch Ford. Amazing people and none of the BS that you get at other dealership. Straight forward honest great people. I am sorry i can not say enough good things about them. Great to see people make others feel good in times like these.
I traveled an hour to Roesch Ford to look at a used GT convertible Mustang. I made my appointment to see the car and when I arrived, they had it all ready for the test drive. I was greeted by Larry and introduced to my salesperson, Rory Clemons. Rory was very knowledgeable and answered all my questions and showed me everything about the car. The process of purchasing the car was very simple. The only issue was they couldnt find the second key fob for the car but told me they would look for it and mail it to me. However, it was never found but they ordered a new fob for me. Ive had the car a few months and its been everything Ive hoped. Everyone in the dealership was very friendly and I would highly recommend Roesch Ford.
Nick Petrasz makes buying a car a wonderful experience. I love my new Explorer ST. It is exactly what I wanted. He helps take the stress out of the process and make all the purchase and lease options easy to understand. He works hard to keep things moving but still takes the time to explain everything. He is great with his training on how to use the controls and features.This is the Sixth car my wife and I have purchased from Nick and Im sure not the last. Also, Joe in the finance department, is awesome as well. He does a great job of explaining every detail of the transaction. I have had great experience with the service department. I feel confident that all service work is professional and complete.This is the 4th car I have purchased from Nick and Roesch.I feel very fortunate to have found Nick, Joe and the whole Roesch Ford team.
I was preparing for an overwhelming experience when going in to buy my first car, but my uncle recommended that I go to Roesch Ford since they had good prices for used cars. Accompanied by my mother, our salesman, Nick, was patient and informative when we told him what we were looking for in terms of price and monthly payments. What I thought was going to be a stressful experience was SO EASY! Nick laid out every car in my price range and the first car he pulled out for me test drive ended up being the car I purchased. Joe, the Finance Manager, was super funny while breaking down what every dollar meant during the sign-off process, making it understandable to this first-time car buyer. Im over-the-moon with my new-used car (16 Chevy Cruze) and Roesch Ford gave me an excellent experience when buying my first car!
Recently purchased a Focus Hatchback from Roesch Ford! Had a wonderful experience. The staff was very nice and extremely helpful! Ozzie and Jose were very patient and truly took into consideration my lifestyle and financial situation. Dave took the time to greet me and make sure everything went well! Highly recommend!
Overall another fantastic experience at Roesch Ford. Traded in our 2017 Fusion SE 1.5L turbo in Ruby Red for a 2020 Fusion SE 1.5L turbo in Magnetic Metallic. 0% financing for 72 months, upgraded to black 18 rims with complete SE package (rear spoiler, moon roof, fog lights, SYNC3), interior and exterior protection package, 5 year, 60,000 mile extended warranty on everything except tires and wheels ( I work at a Firestone so dont need that coverage). If my math is correct this will be our 5th vehicle from there. Thank you Mario Caruso for the pleasant experience.
This is the second vehicle I have bought from Sam M. He is trustworthy and honest. He makes sure you know your options and what you are purchasing. He doesn’t try to push you into any options or other packages. He offers you things in a way that is easy for the customer to understand. I know I am not going to regret my purchase when buying from here.
The whole sale was pleasurable from sales, to trade-in valuation, to finance department.Sam was great to deal with. He is very knowledgeable about all the vehicles and features. He only sold me what I needed or wanted and didn’t try to push any “extras” that were unnecessary.They gave me a fair value for my trade-in right away.Finance went over my plans, miles a year, type of driving, time I plan on keeping the vehicle. Then show me extended warranties that would be valuable for me.All in all, I would recommend shopping at Roesch Ford!
I worked with the associates Alex and Sam. They both were awesome! When I arrived at the dealership, they were nice and welcoming! The mustang I was interested in was ready for me to take a test drive and everything! They made the buying process very easy and stress-free and I really appreciated that!
Purchased a 2016 Audi 8L recently and could not have been more satisfied with the team at Roesch. I would rather go to the dentist when do the car dealership visit. Roesch changed my view of the car buying experience. Rock Star status to Team Roesch! You have a customer for life!!
I was very satisfied with the service. Charlie was the tech taking care of me, he was very helpful and super nice. He is an asset to your company. Very friendly and went out of his way to insure my experience was top notch.I was able to have a loaner vehicle for the time of my repair. Roesch Ford will definitely be my new place to service my vehicles. Thank you!
Horrible service, I needed oil change so I called in to schedule appointment for that to save some time thinking it will be quick. I was scheduled for 1PM went there 10minutes before appointment hoping that it might help. It took over two hours for simple oil change. Also want to mention that I was the only one siting in the waiting area at first then someone else showed up. I am not sure if it is me or there is something missing there. If you schedule appointment for basic oil change you assume hour should be enough no not in this case. I am worried for those who go there in pick time like early morning or after noon. I used to have different cars before ford and their service was way better. This is my first and last time buying American car. I wanted to support our country but it is not equivalent to what you get in return.Guys quick updates day after I posted review I received phone call from service manager Mark. He was very nice and professional wanted to improve the service for the future. Right away I got scheduled for service I needed and was waiting for on top of it I got the loaner. Lets hope that for the future services they will provide that top service as they did this time.Thank you
We had a great experience at Roesch Ford. Our salesperson Mario Caruso was wonderful. I visited first and then brought my wife back the next day. Mario was very respectful and made us feel at ease. There wasn’t any pressure but he gave us space to talk amongst ourselves and decide what we wanted. We ended up getting a great deal on a 2015 Ford Escape and are very happy with it. If you’re looking check out Roesch Ford and ask for Mario
My family has been buying cars from the Roesch family since I can remember. I myself had previously bought two new Chevys from their Chevy store when it was in Villa Park. I was Recently in the market for a new F-150 and came to Roesch Ford from Kendall County which was out of the way but well worth the trip. Ozzie and David were awesome to deal with, low pressure, price was as advertised on line, no numbers game. Very pleasant buying experience.
Incredible customer service, I found a vehicle on their website and put in an internet inquiry which lead me to Ashley who was kind and helpful! When I went in at my scheduled drive time I was connected with Nick from Ashley. Nick was extremely helpful, and understanding to my budget and needs. He was able to find me exactly what I wanted and more which lead me to being able to leave with a car that night! I was in at 7PM on a Friday night and left with my car by 9PM with a cleaned and filled car which Nick assisted me with hooking up my phone! 10 out of 10 service! Thank you also to Bill who assisted with my financing who was clear with everything and explained all the services well!
Sam and Anthony did an excellent job! They didn’t have the F-150 I wanted but they found the exact F-150 with the Roush SC package in lead foot grey! They were a joy to work with, and I will definitely buy from them again when I’m ready for a GT 500.
I worked with Rani in purchasing a truck. I am from out of state. I found a truck that they were selling, excellent price excellent condition. I called them with a good down payment and ran my credit before I flew to the to Chicago to pick up the truck. We got approved and I immediately booked a flight for that same week, they had someone pick me up from the airport very nice guy, stopped by the bank to get my down payment and drove to the dealership. The transaction didn’t take more than 2 hours. It was truly one of the best experiences I’ve had in car buying. They weren’t pushy, they were honest and price was just perfect.Thank you Rani and the rest of the team! You guys were outstanding.
I had an excellent experience at Roesch Ford! My husband and I bought an F150 and Nick and the Roesch Ford team made the entire process very smooth and enjoyable from start to finish. I’d highly recommend this dealership. Amazing customer service and great prices. Can’t go wrong! Definitely go to Roesch dealerships!
While I did not end up purchasing a car here, my experience was great compared to many dealers. The salesman, Jimmy, never made me feel rushed on my decision. The dealership seems much more down to earth and ready when you are, vs trying to hurry you into a decision, which I really appreciated. Had a different opportunity not come up I wouldve returned to see what this dealer had to offer.
Came to the service department at this dealership after many failed experiences elsewhere. Bob took care of me from the start. Everything that he has said to me has come to fruition. Had an alignment done under his recommendation when my vehicle was in for a recall. Extremely competitive pricing. Very satisfied and look forward to future experiences at this location. Definitely recommending Bob he is very knowledgeable and professional.
Roesch Ford and salesman Ozzie have been great to work with! What prompted the 5 star review is that even though I purchased a used vehicle, I picked it up with a full tank of gas which was a pleasant surprise! I’ve purchased 2 other used vehicles in the last 12 months and neither had a full tank of gas at delivery.
I’m a retired engineer and have specified-then-purchased multiple cars and trucks. I’m a researching a Ford Super Duty truck for purchase. I know basically what I want, but need detailed information about capabilities, options & known service issues, to define exactly what I will order.Finding salespersons who understand what they are selling has increasingly become a real challenge. Normally they only want to show you what is on the lot, and have no mechanical or technical expertise. I’ve walked out on 2 dealerships near me, when their sales incompetence became unbearable.Then I went to Roesch Ford Truck Sales in Bensenville where I met Mark Bialik. Since then I have had a completely different experience. If I ask a question, get a straight answer. If he does not know the answer, he gets it for me, he does not BS me. He responds to phone calls, texts & e-mails; all those methods are appropriate, dependent the complexity of the question and the speed of the response required. Not all sales departments are so capable, flexible & responsive. I recommend that others looking at Ford trucks might consider Mark & Roesch Ford Truck Sales.
George Greko was our salesman and a few words about his honesty and integrity are worth mentioning in this review. He made our purchase as smooth and flawless as possible. Jennifer and I both appreciated his willingness to work with us to get the very best deal possible and at a reasonable price. His professionalism will certainly bring us back to Roesch Ford for both service and any future purchases of a new or used vehicle. I have already spoken to friends and family members about our positive experience with George and Roesch Ford in general. Thanks again for making car buying a memorable experience that didnt push anyone over the edge.
Roesch Ford is a great place to bring your car or truck in..
I bought a car!! Sam is a really great salesman who was very knowledgeable and explained all the new features of the models I looked at. He answered all my questions and I decided on a car. He helped me set up and sync the car features to my needs. There also was a great team at this dealership who were friendly and helpful throughout the whole process. My thanks to them I love my car.
I will be going to Roesch for any cars i get in the future. Everyone is nice and seemed to genuinely enjoy being there. They made the process as easy as possible. 💯
Everyone I dealt with at the Roesch Ford service department was professional and helpful. I contacted them concerning a used Lincoln MKX I was considering purchasing to find out if they serviced Lincoln products. I was assured they did and I have not been disappointed.
Went in last week about an hour and a half before close, and met Sam. I drove three trucks, and he was able to answer any question I had. Sam is the most knowledgeable salesperson Ive met, and is genuinely passionate about what he does. No pressure, No BS. Even though I ultimately purchased a vehicle elsewhere (found a deal I couldnt pass up) I wont hesitate to recommend friends and family to go see Sam at Roesch Ford for their next car purchase.
Just got a brand new 2016 Fiesta ST this past weekend (for my birthday!) and we were lucky enough to work with Nick Petrasz, who was amazing! We had previously visited a different Ford dealer in the area, and weren’t too impressed with anything (service, appearance, selection, etc.) so we decided to visit Roesch, instead. They had the ST in stock, albeit in the showroom… but they did not hesitate to pull it out for us to test drive. Fell in love on the first corner. Nick let us take a good long time to get to know the car, and answered all of our questions. Everyone we dealt with, Nick, the sales manager Eddie, the finance manager, even the techs, were super amazing, friendly, and helpful. I could not have asked for a smoother, less stressful experience. Didn’t hurt that they had some great deals going on, either! Thank you Nick and Roesch Ford for making this a birthday I will never forget!
Always a wonderful experience at Roesch Ford/Roesch Trucks! My family has purchased 2 SUVs from Roesch in 2020 and wonderful experiences from start to finish both times. Mark Bialik is top notch and goes the extra mile to make sure you are happy with what you drive away in. Everyone is friendly and kind and everyone works hard to find the perfect vehicle for you. We will be back!
Ill goto this dealership any day n every time before I got Al Piemonte!Great staff!This dealership makes its simple and easy to walk out with keys to a new car...Helped me get the car I was wanting yes showed me other options but they knew what I wanted and worked with me to walk out happy with what I wanted. They look to please your needs and interests not theirs. (Key to great business)Anthony Carioscia (Product Specialist)Great guy... you want a car.... goto him hell make the car buying experience easy, fun, and break it down so its easy to understand what your getting.Sam(Sales Manager)Hes the one who lead me to walk in Larry Roesch. Glad he gave me option and ideas to get out of my AL Piemonte vehicle. (ps never goto Piemonte slide over to Roesch instead) great guy thanks for all your help and support.Ray(Sales Manager)Awesome guy as well broke it all down n explained every speed bump I may come across, every option I have, and what would help me the most to become a Roesch customer.. (again they will help you to get the best option and provide best service because they want you to walk out happy)Dave (Sales Manager)Easy going guy thats give you best rate that fits your budget as well even if you feel theres a better option hell try it out because its what your interests are and see if it work if it doesnt hell break down why and get you a better option. (But he looks into what you want)gave me a little break to get the best outcome to save my pockets and my car for the long run.Joe (Finance Manger)Great guy makes that long sign here sign here paperwork smooth and easy. Hell explain anything you have a question on and breakdown everything benefits and all with the car your going home in.To sum up my experience here at Larry Roesch Ford they are a great staff that is Very friendly and helpful. Thank you for your time efforts and business. Looking forward to future opportunities!
We had a great experience getting our new Ford, and Alex was very helpful answering our questions and help us exploring various options.Great Team, great place, great service.Well done.
I did a lot of shopping around for the best deal on a half ton pickup. Roesch beat the competition by giving me the best price. I am impressed with their facility and staff. Its a large operation and the staff is really engaged. It seems like they love working there and the facility is super modern and clean. Im going back for my next truck and even thinking about buying other ford products based on the experience. Ford is really making strides with their product and this is just the dealership to deliver to the end customer.
I originally came in for a test drive a few weeks back & had the pleasure of meeting Mario. Mario was very professional but down to earth and not aggressive about a sale. I test drove the Ecosport SE but did not purchase the car that day. I came back a couple of weeks later was was greeted by Mario. Once again very helpful without pressure of a sale. I went home with the Ecosport SE this weekend and am very happy with the service, assistance and friendliness that Mario provided. I would highly recommend Roesch Ford to anyone interested in purchasing a vehicle. Thank you again Mario for making a purchase of a SUV a pleasant experience.
We purchased a Ford Transit at Roesch Bessenvile. The experience was great from all the folks involved, but Id like to thank Rob Bates for his outstanding level of service. He made us feel great throughout the purchase process, providing all the details about the vehicle, and helping along the way (even staying long past the hour on a Friday evening) to ensure we had an amazing experience. Thanks Rob and the team at Roesch
Love the Ford I bought from Steve Paulson! Not only is the car awesome, my experience working with Steve was exemplary. He answered my questions completely and patiently. I would recommend buying a car or truck from Roesch Ford to anyone!
Roesch Ford is a car dealership unlike any Ive ever come across. They make it their priority to serve you, not themselves. Theres no pushiness, no upselling, just a genuine desire to get you in the car YOU want. I visited two other dealerships in my car hunt and ultimately returned to Roesch because of the experience. So next time you are in the market for a car, head to Roesch Ford and ask for Mario. You will not be disappointed.
Great people. I felt a lot of ❤️ really had my best interest in mind got me into a brand new suv! I actually feel like a gained more than a car, I can call them family. They took care of me as such.
I had been to another ford dealership in the Chicagoland area earlier in the day, came in and found out the price i was told Over the phone wasn’t the accurate pricing and that they were adding almost $3,000! Then i came to Roesch Ford in Bensenville. My experience was amazing! I felt relaxed and not pressured to do anything. I went on a test drive in a new Ford Explorer and instantly fell in love! I paid the price i was told, and the amazing finance team got me the exact payments i needed to be at. Being a mom of two, i had to bring my children with me. They had a cute little play room for the kids to play in and relax while we got things done. Such an amazing experience at Roesch! I will definitely be returning and referring family and friends!
Dave and Justen were very nice and helpful. I had a good experience test driving cars and learning about what Ford had to offer. Their dealership was large and clean. Would recommend seeing these guys if you are looking to buy a car.
Hands down one of the best dealerships around. They took care of me like one of them. Alex and his father are amazing people.... matter of fact everyone who works at this dealership from service to the finance department are amazing people. Thank you guys again for the GT500
Had a good experience at Roesch Ford. No salesmen trying to get you to buy extras that you dont want. I ordered a F150 with everything I wanted on it . This took 2 months to come in from the factory in Detroit. The only thing that was negative was the communication afterward. I was told delivery would be May 7th after I checked in to get the Vin number. The next day the truck was at the dealership. No Biggie.Overall it went well.
Great team to work with from sales to finance to management. They work with you to do everything possible with full disclosure and most importantly no games. Worked with them via phone call and email and once everything was finalized, went in to take delivery and was spot on with everything discussed. Will definitely do business with Roesch Ford - highly recommend them.
Love this dealer. Our salesman was Daniel Latcu and he did everything possible to make us happy with our new car. We had to wait for its delivery and the dealer made sure we were happy when we got it. A really great experience when shopping for a new car. I recommend this salesman, and his expertise at choosing a good car with an affordable price.
Ive bought a lot of cars through the years, Remik and Joe made this one of the best car buying experiences.Just wanted to update my review with our service department experience. They have always been great, for both routine maintenance and warranty service. Friendly and helpful, cant ask for a better experience.
Though I ended up purchasing a vehicle from a different dealership I was impressed with how friendly the employees at this dealer were. They may not have had the product I was looking for,however they gained my confidence and respect with their professionalism. First dealer Ive been to in a long time that I didnt feel pressured or like they were trying to rip me off.
Just purchased a new vehicle at Roesch Ford and I can give nothing but praise to the staff, especially Sales and Lease Professional, Mario Caruso. He was more than willing to answer any questions I had, while guiding me through the process. I am very pleased with my experience and would highly recommend working with Roesch Ford, specifically Mario.
Roesch Ford provides the best service if you are looking to buy a car. Great staff that answers your questions honestly and works with you to find your perfect car. Mario helped me understand what car would fit me best and was very nice and professional all the way through the process. Highly recommend Roesch Ford!
My husband and I really enjoyed going to Roesch Ford. We thought it was going to be difficult and stressing but Justen Payne and Sam made it so easy and fast. They helped us get the perfect truck for us and showed us with details on how all the electronic parts of the vehicle works. We definitely recommend Roesch Ford and especially making business with Justen.
Roesch came recommended so we shopped around first. We visited other area Ford dealers to establish a baseline. Then we stopped in at Roesch.As expected we were treated great and bought a fantastic new Ford for my son. The deal hinged on my trade in. Roesch bettered the competition by quite a bit making the decision to buy that much easier.Matt Kramer was great. I appreciate his no-nonsense nature; professional and courteous. No fast talking. No Im your best friend, so buy this car spiel. Refreshing.When its time to get MY ride, Ill be back talking to Matt.
Rory and Dave were easy to work with. They took the time to answer all my questions and went over all the possible options. They responded quick to my initial request and the vehicle was just as advertised. There was a minor cosmetic issue with the vehicle which they agreed to take care of. Overall I would Recommend Roesch Ford and I definitely would buy from them again
I bought my vehicle at this dealership. I bring it here for regular maintenance. The maintenance was performed quickly. The service agent was considerate about touching base with me during the two hours I was there to inform me about the progress and any problems the mechanic found. The crew washed my car before I left, which I was very happy to have.
This was my second time making a vehicle purchase at Roesch Ford. Great customer service is a MUST HAVE for me. I never considered another dealership when my need for another vehicle purchase arose. The staff at Roesch Ford are very professional and up front and honest. The quick and efficient service made the process a delight. A special thanks to my salesman Rami as well as Larry and Joe in the finance department.
Great service everytime and competitive pricing!Roesch dealerships are the best!!
Steve Paulson is the best in the industry, hands down no contest! I couldnt be happier with the beautiful F150 platinum he set me up with! I sold my 2016 Tacoma, they gave me top dollar, above the offers of multiple dealers! Then sold me a 2019 F150 for the best price around! Truly no haggle/hassle business. Steve Paulson youre my car industry hero!
I went into Roesch Ford to purchase my first car. The salesmen that helped me, Matt Kramer, made my experience enjoyable and easy! He led me to the best car for my personal situation. I will definitely be returning to Roesch for all of my future purchases and will see Matt Kramer! Wonderful first car buying experience and great salesmen!
Jimmy did an amazing job helping my wife and I purchase our new vehicle. We came in kind of late with little kids in tow and he took the time to make us feel comfortable while finding the best finance option. Thank you for the great experience and helping us get set up with our new Ford Flex.
Nick P was my agent and so very helpful. I haven’t had a car in 17 years (i live in the city) so having him walk me through every detail of my new 2020 Ford Fusion was perfection. I now know my new car, named Freeda, inside out. 😀Thank you Nick!Freed-a aka Freedom Ride 💃🏼✨
Definitely a great dealership. I had an appointment with Ozzy and my man had the car ready and out in front for me to check out. Everything ran smooth and they explained everything one step at a time and I was in and out quicker than other locations.
With all my respect: these people are doing great. Very good service. I went to this dealership to check the front suspension, and I have got a very personalized, quality service and reasonable estimates.I especially want to mention personally that Mr. Kelly Davis, a service advisor, is doing a really good job. I definitely will consider Roesch Ford for my ongoing repair needs.
I am really disappointed with my service experience at Roesch Ford. I had purchased an extended service plan that I was highly pressured to buy when I bought my car at Roesch and I was assured it would last for the length of my payment plan. I was tricked (if you saw the contract, you would be amazed at just how deviously it is designed and worded) and the service plan ran out long before my payments were finished, but I was left paying for it. Meanwhile, the service department were reluctant to cover my repairs even while I was still under coverage! I could write an essay on how I was treated poorly and deceived...just cannot understand why it is worth it for them to cheat customers who simply want a good car and to get it serviced for a reasonable price while they own it. Seriously! I will not be going back there.
Just came from The Sherman Dealer to buy a used Promaster... 18k miles window proce $21k, the dealer ended up making up all kinds BS and my total out the door price was close to $30k for a scratched up, dented Promaster that was making a sound in the suspension. They ran my credit and started telling me that everyone is declining me (I have good credit) and they would recommend buying a new one so I could get approved... I was going to walk out and a manager chased me down to tell me that one bank finally approved me but the interest will be high and I need a larger down payment. (Monthly payments $499/mo) The manager told me not to run my credit anywhere else because it will void my deal.I decided to look at Roesch Ford for another opinion. I was greated by Sam Mellenthin and he found me a promaster with the same miles same price, no scratches, proof of maintenance and inspections. My total price was the sticker price plus my taxes... $5k less than the last dealer! He got me approved from the first bank, no hidden charges, no bs upsell. Monthly payments $388/mo He was Knowledgeable about all the different types of work vans and gave me other options and explained what he liked and didnt like about the model that I was buying. Honesty, professionalism and pride in putting the customer first. Buying Roesch Ford was the best car buying experience Ive ever had. I have always felt uneasy around car salesman and Im always looking out for the scams and lies but I can honestly say that I felt completely comfortable with everyone at this dealership!
I bought a used Ford Expedition from Joe W. and traded in my old truck. Buying and selling a car can be a hassle and stressful. Joe was not only very professional but made the transaction stress and hassle free. I feel like I got a great truck at an even better price. I shopped around to many other locations and Joe by far had the best prices.
Purchased a 2019 Ford Fiesta from Roesch Ford. What a great dealership! Great selection and prices. Showroom is one of the nicest I have visited. My salesman Sam Mellenthin was awesome. Very honest, straightforward, friendly and seemed to genuinely care that I got the best deal available. Joe Embro in finance made what is usually the most painful part of buying a car very fun and easy to understand. Would recommend this dealership to everyone I know looking for a new vehicle and would tell them to see Sam. Great job everyone and thank you for the great experience.
I worked with Mario Caruso for almost a month before purchasing my 2018 Certified Preowned Ford Edge. Mario is professional and low pressure. He helped me find the perfect car with all the options that I wanted at the price I could afford. He continually followed up with me on new inventory coming in, but never pressured me to purchase. I highly recommend Mario. The whole Ford Roesch experience was pleasant and I love my new car!
I had a great experience at Roesch Ford. My salesperson Jimmy Meridieth did a fantastic job. He got me the car I wanted at the price I wanted to reach. Thank you very much. After I decided on the car the process was simple and painless.
Purchased a used 2016 Explorer. Worked with exactly the type of salesperson I was looking for. Extremely knowledgeable and laid back. I didnt get the unnecessary pressure or emotion during the deal. Mike Madison made the deal go very smoothly. I highly recommend you ask for Mike if youre looking for a relaxed, knowledgeable, and not overly persistent salesperson. The paperwork went smooth with Eddie. It was quick and he didnt pressure me into any of the usual unnecessary add-ons to the deal.Pull the car into my driveway and the tire pressure light is on because a tire is near flat. I immediately call Mike and he tells me to bring it in when I can. I drop it off at service and they tell me they found a small nail in the tread that can be patched. Im worried that I need to pay because this is a used car and I didnt get wheel and tire coverage. They fix it for FREE. Next day, the tire pressure on that tire drops low again. I take it back and they look it over and decide to change the tire free of charge, to make things right.In one weeks time, I dealt with every department at the dealership and Im sold that this is going to be my dealership.
I bought a car from them on 3/20/18 2016 ford fusion.the car was in great condition and the price was fair, very happy with the car and very happy with the guy who help us out Sam M. he was very nice and not over us the whole time but yet close to us to answer any question we had. Sam gave space but was ready to help us. I would come back to them for anther car. They even fix the recall the car had before we left the dealer so that we didnt have to come back. Classy place. happy that we came there we been shopping for cars for days and happy that they made us feel like we made the right choice in car and dealer.
I test drove a few cars and was surprised with their large selection. Sales team was very helpful. Trade in value was fair. F&I guy was very straightforward. Not pushy at all and not looking to up sell on unwanted extras. I would buy from there again and would recommend this place to friends and family.
Mario Caruso is the best!! I was nervous going into the dealership because I was treated very rudely at another local dealership! Mario greeted me with a smile and told me not to worry. He would give me options in my price range! I love my 2016 Ford Fiesta. This dealership has the best Customer Service and they don’t try to sell you something you do t need or can’t afford. I highly recommend seeing Mario for your next purchase.
We are a long-time Ford customer and have been working with Mark Bialik at Roesch Ford for a number of years. Business Partner is often over-used and under appreciated, but I can say with confidence that Mark has made himself a valuable partner to our business. He has learned about what we do and the needs of our company, allowing him to quickly address our needs and make recommendations to help us get better.
Good place for any of your car or truck needs! Anything to do with trucks talks to my friends Brian Swat. He’ll take good care of you. 10/10 recommended
Bought a new explorer yesterday great experience and best of all there was no pressuring me or hovering over me.we checked other dealers and it was awful.they gave us a great deal.for a moment there I thought we were Family. THE CREW THERE WAS AWESOME. THANK U FRED ALEX DAVE AND JOE
Very smooth transaction. I purchased a 2017 Explorer in May from Roesch Ford. I visited 4 other dealerships prior to coming here. By far, Roesch was the best experience. Javier Arambula greeted me upon arrive and quickly brought the vehicle that I was interested in up front for a test drive. All went well and no BS. Javier was well informed about the explorer features and he made it a hassle free experience. What really impressed me was they didnt apply one of those dealer stickers to the paint. Also, they pre-installed wheel lug locks. That was a nice and useful bonus. Overall, they had the vehicle I wanted and made the purchasing experience exceptional! I would recommend you give them a try next time you are in the market for a new vehicle.
First of all let me say that the salesman I was working with George G. was a total professional. First we went over what I wanted for features in a new car and the model type I was looking for. He let me test drive different models to get a feel for the differences in the ride. Long story short George searched every where to find the exact car I wanted and he found it. Got me a new 2016 Explorer with all the features I wanted. I love this car and will definitely be referring folks to come here. Thanks again George for making sure I got the car I wanted for the price I wanted! Everyone at this dealership was very helpful and informative. Great Customer Service!
I recently bought an F-150 at Roesch Ford and Sam was very helpful throughout the entire process. I shopped around for a new pick up truck at several dealers in the area and Sam provided the best customer service out of all of them. Ive never felt compelled to buy the truck model that was close to what I wanted, on the contrary Sam was determined to help me find the specific F-150 model that I wanted. I had a great experience at Roesch Ford and I would buy again from them.
My husband and I have been shopping around for an Ecosport. We decided to check out Roesch ford. Nick Petrasz was extremely patient, answered all questions and not pushy. We enjoyed working with him! Ray so kind to us! Sam was great, explained all finaces and broke everything perfectly! Everyone was very personable and friendly! Will definitely be recommending Roesch! Thanks so much guys!
Best buyer experience ever! Great, highly professional service and support. Nick Petrasz is a really knowledgeable, honest and reliable salesman! I dont belong to easy customers and I really appreciate all his efforts.I truly recommend Nick P. and Roesch Ford to everybody, whos looking for a great car and expect to receive exceptional service.Many thanks Nick P.!
I just purchased a pre-owned vehicle from Roesch Ford. To my surprise, it was an exceptionally pleasant experience. It all started with my initial contact, via email, with Jeanette Patti. She quickly responded to all my emails and answered all my questions. She even came out to the sales floor to make sure I was being taken care of. My salesperson was Mike Madison. Mike is the opposite of the stereotypical car salesman. He did not try to control the process or constantly push the sale. I really appreciated that when he pulled up the vehicle, he just stepped back and let me do my inspection without bending my ear with useless information. Overall, my dealings with Mike was about as comfortable as buying a car could be. Honestly, Ive felt more stress when shopping for a shirt at Macys. Hopefully, the vehicle I purchased will be equally as enjoyable as my experience at Roesch.
Total reviews rating 4.5
199 Reviews for Roesch Ford 2023:
Review №1
2022-06-06I want to thank the entire team at Roesch Ford for raising the bar on professionalism, honesty, and customer service. I want make a special mention of Anthony Carioscia. He exemplified excellence and incredible customer service. He helped me to spec out my new Ford Bronco exactly the way I wanted it, kept me well apprised of the build status through updates as they became available, and once the vehicle was delivered, he ensured a smooth transaction all the through to the finish line. I highly recommend working with Anthony and the incredible team at Roesch Ford.
Review №2
2022-07-07The Sales people at Roesch Ford were amazing! I ordered my Mach E In July of 2021. I knew it was going to take a while to get it but it took much longer than expected. I was working with Dave and Nick. When the status of the car would change they would call me to give me the new status. Through out the waiting process, I called them many times. I know they were receiving the same calls from other Mach E customers waiting for their car and Im pretty sure those calls were tough to deal with, but you would never know by talking to the, They were always pleasant and understanding to the situation. I remember when Nick called me to tell me the car was delivered. He was more excited than I was and I was very excited! They treated me with respect and showed compassion when I was a disappointed about the delays. I cant imagine going on this car buying journey without them by my side!
Review №3
2022-02-08Excellent experience. Our car came in early . Stopped by dealership to sho my wife a Bronco on the showroom floor. Nick and Dave came out and let us know our car came in early and we could pick it up that Day. Nick and Dave made it an easy and relaxing experience from our trade in to our purchase. I would highly recommend Roesch Ford.
Review №4
2022-02-22I went in alone as a young woman who knew nothing about cars. Even though I was literally surrounded by no one by men I still felt like I was in good hands. I never once felt like I was being condescended too. Alex was PHENOMENAL with me. Super patient and kind and answered all of my questions accordingly. I never ONCE felt pushed or pressured into anything I wasnt comfortable with. Ray was also an outstanding human who helped with my financing questions. Joe, the finance Manager, was SO much fun and made the whole process a breeze and relatively stress-free (not to mention he has amazing taste in music!). Carrie, the office manager, was so lovely too. I got into a bad accident that totaled my car the week before so the fact that they made this SUCH a stress free, and even FUN, experience means so much. Most fun 3 hours (like, what?!) Ive spent in a good while! Thanks for everything, guys.
Review №5
2022-02-17First time buying from a Roesch dealership and I was pleased with the experience. Went in knowing what I wanted and had previously spoke with a salesman on the particular vehicle I had my eyes on so the process was pretty seamless. The night I purchased my vehicle there was a big snow storm looming so I was the only one in the place and got immediate service as soon as I walked in. All of the employees were friendly and easy to work with. I will consider purchasing a future car from these guys when the time comes.
Review №6
2022-06-16I am extremely happy with the experience I had at Roesch Ford! Anthony was the best salesman for me, searching for the vehicle that fit my needs, a beautiful color and getting an amazing finance company like Ford Motor Credit! This is the first time I have had a well-known and reputable lender and I am thankful for that! The Customer service at this dealership and with Anthony specifically has made me a very satisfied customer! I will be recommending Roesch Ford to a family member who is in search of a new vehicle!
Review №7
2022-02-21This is absolutely the best Ford dealership I have ever been to. As a lifelong FORD/LINCOLN customer (I have owned over 15 FORD/LINCOLNS in my lifetime) I can tell you this group is class. They bend over backwards to meet your needs as I have been there several times just to ask questions about my new Bronco and have been quickly attended to. Love these folks, from the salesperson Justine to the Finance and Sales Manager (sorry forgot your names) these folks are great. Like I said best Ford dealership ever. A big shout out to the people @ ROESCH FORD for the great experience. Oh and thank you FORD for bringing back the BRONCO, now put an automatic tailgate in would you.
Review №8
2022-04-21Fred Seng and his team were awesome. Alex my salesperson was very helpful setting up all the feature on my truck. Hands down the best Ford dealer in Chicago.
Review №9
2021-10-29Service department was good. Dealership was nice. My only gripe was that the service tech moved the back of my seat. Theres no need for that. I could see moving the seat closer or farther but there is no need to lean the backrest all the way back and leave it like that. Were not cruising the strip. Other than that so was good ⭐⭐⭐⭐
Review №10
2021-12-03I just had the best experience I’ve ever had at any dealer anywhere ever. I went in to sell my car and not only did they give me an Ultra fair offer, but way beyond that. I definitely 110% recommend this dealer to everyone, not just to sell but to buy. I have purchased 3 cars from them and will definitely make sure that the next one I buy is from Roesch Ford.Dave and his team definitely made my day today. I told them my situation and they really truly helped me out. Thank you very much, you are truly awesome