Pope Animal Hospital image 1Pope Animal Hospital image 2Pope Animal Hospital image 3Pope Animal Hospital image 4Pope Animal Hospital image 5Pope Animal Hospital image 6Pope Animal Hospital image 7Pope Animal Hospital image 8Pope Animal Hospital image 9Pope Animal Hospital image 10

Categories


Phone: +1 618-462-0511
Site: http://www.popeanimalhospital.com/
Opening hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–4:30PM
  • Saturday:Closed
  • Sunday:Closed
Edit info

Total reviews rating 4.6

199 Reviews for Pope Animal Hospital 2023:

Review №1

2022-04-29

I have had great experiences in the past and a few recent bad experiences. Unfortunately they have sold out to a separate entity so no longer have the good veterinarians that they did before. The vet that saw my dog told me what the problems with my dog could be and what we could do for treatment instead of saying what exactly the issue was and exactly how it needed to be treated. I was charged a late fee when there was snow and ice and because my dog had to go to the bathroom when we pulled up, then because of waiting in line before I got checked in, around 7 minutes late. I have been loyal to Pope for many years and I am now changing veterinarians because of how they have changed. I miss when Dr. Ford was there because I always knew exactly what was going on and had all of the cost broke down on paper to discuss before having anything done. Dr. Ford also explained exactly what was going on and exactly what needed to be done to fix it. I am only providing 4 stars because of the previous visits that I had there

Review №2

2022-05-25

Bottom line? This is not Pope Animal Hospital. Dr. Pope retired. The current doctors and staff have neither the capacity nor the compassion to care about animals the way Dr. Pope did and it is a shame.Although they still have his awards hanging on the wall, this is not the same hospital. Kinda like buying trophies at a thrift store and putting them on display as though you earned them... the current operation at Pope hasnt earned a Best of Riverbend award in years.The administrative desk staff has, for the most part, completely turned over too. A few of the techs remain and they are absolutely AWESOME, but the doctors leave much to be desired. What was once an operation with many doctors is now down to one or two doctors and soon, so the rumor mill goes, will be one very soon. The point is that Pope is so far removed from Dr. Popes vision. The current leadership has ran the operation into the ground and customer and client reviews are really beginning to document their shortcomings. You can learn a lot by sitting in the waiting room and listening to how people are treated and billed.At the end of the day, having a trusted vet who answers your questions, especially during a medical urgency or emergency, matters a lot. Pope failed to do that for us and we will not soon forget their lack of compassion and too-busy-to-give-a-damn attitude, especially during an end-of-life crisis. Shameful.

Review №3

2022-05-24

This is THE WORST vet I have ever experienced in my life!! The staff is rude. My dog never even got seen. I wouldnt recommend this place to my worst enemy!! After forcing me to prepay a 60 dollar deposit prior to the appointment, I had car troubles and couldnt get there. They refused to give me back my money forcing me to make another appointment. When I couldnt get to that one because of my disability health issues, I was told I could only have drop off appointments for my dog from then on. So, I cant even be there with her now?? What kind of people are these?? So I asked for my money back... I was told they would have to discuss it. I let them know that keeping my money without providing services was stealing...and it is.

Review №4

2022-04-19

This animal hospital is great. They love animals, as any vet service should, but they take great care of guardians also. The staff is patient, thorough, and compassionate. We have had all our animals cared for by them for over twenty years.

Review №5

2022-02-16

Have to pay in advance which is odd but what really rubbed me wrong is that I had pups being seen that were just a few weeks old with a rash and most vets will give you a visit and prescription for the whole litter rather than making you bring them ALL in. Not this one, they want the money for each pup individually. So an office visit charge for each. I’ve never had a vet do that! That says to me it’s all about the money.Also not a very friendly staff and vet had no clue. Should have done a scraping and sent to a lab but just said she didn’t know and through some antibiotics at it. We were NOT impressed and will not be going back.

Review №6

2022-07-02

Most unprofessional vet I have ever encountered…Pope decided to close really early Thursday for who knows what reason so I couldn’t get my cats eye meds, why they couldn’t have one person stay to take care of these issues is being me. I was told to come Friday by 4:30, I was at their door at 4:25, doors were locked, lights out, about 8 cars in the parking lot and they would not answer the phone or door. I get it was 5 min before said closing time but my transaction would have taken 2 min most and if you say your open til 4:30, you don’t close a minute early especially in the very field, so very unprofessional, rude and most importantly dangerous cause now my cat won’t have his meds till Tuesday due to the holiday. Who knows what will happen with my cat in the meantime, I’m sure I’ll be paying hundred to take him to a vet hospital because he has to have it twice a day and Pope even told my eye issues can get really bad real fast! I’m infuriated with your negligence on my cats health! Pope use to be a great vet and it’s very sad how drastically they have went down hill! They just lost 7 pets to care for from my family cause you have proven you obviously don’t care enough about the pets you see!! Seems like another company has went completely lazy!!

Review №7

2022-05-03

Everyone helpful. Miss the office people who were there. Jenna and Toni. Cost outrageously expensive. Thank goodness my pets are in good health. Not very helpful on how to save. I am older and need more patient explanations.

Review №8

2022-04-25

They are great with all my animals including my peacocks. They take their time and allowed me to go back to xray area with my peacock to show them how to position him correctly to get a good picture

Review №9

2020-03-25

If I could give 10 stars I would!! Best veterinarians in the Metro East!! Dr. Pope has done excellent work for us for years with our pets. Hes very kind and knowledgeable. Always willing to help answer questions and explain things where they can be understood. All the staff have always been super kind and such good! Our dog wiggles with excitement to see Aaron each time we are there. Pope Animal Hospital is easy to get to and has ample parking. I would highly recommend Dr. Pope and all of his staff for any of your veterinary needs.

Review №10

2020-07-21

I was met with kindness throughout the entire process of having my puppy spayed & chipped. Everyone from the girl at the front desk to tech who explained everything that would be going on. He advised I would receive a call around lunch to let me know how my baby was doing and I received the call as promised. When I picked her up, the tech gave directions on what to do and if I had any issues that I could call. Definitely had a very good experience with Pope Animal Hospital and I highly recommend them.