Pilot Travel Center in Bensenville
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Bensenville, DuPage County, Illinois, US
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Site: https://locations.pilotflyingj.c...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Pilot Travel Center in other cities:
No showers, but its well-maintained, in a decent area, and they offer a nice selection of eat-in and take-out foods. I really liked the staff members; they were unexpectedly sharp, presentable, friendly, helpful, and seem to be enjoying their work. (Wow@all of that!) Plus, they offer GOURMET๐ฎ๐ coffee selections!! Thanks for an exceptionally awesome pit-stop yall! ๐๐
They dont have much truck parking, NO TRUCK LAUNDRY OR SHOWER FACILITIES, NO REAL HOT FOOD, not much for food options. They have a young guy working there that likes to wear sunglasses at night and repeatedly wake up and disturb the truck drivers through the night by knocking on doors and waking truckers up! This is not only rude and utterly disrespectful it can also be dangerous to play such a game. ITS NOT FUNNY AND THESE ARE THE MEN AND WOMAN WHO RISK THERE LIVES TO SUPPLY THE WORLD! ๐AND IN DOING OUR PRETRIP WE FOUND OUR FRONT RIGHT STEAR TIRE HASE BEEN SLASHED ENOUGH TO CAUSE A BAD ACCIDENT DOWN THE ROAD AND NOT FLATTEN IT IN THE LOT! Should file a police report and have cameras checked I contact my fleet owner for direction.
Winter time nobody is cleaning trucks are getting stuck... Be careful this pilot dont give points most of the time when getting fuel. No showers. Parking is always full. 5 fuel pumps and always there 3 idiots parked on them for 30 min break. Saturday 11:00pm 3 tow trucks and police are going knocking on the door of every truck if the driver isnt there they tow your truck (cashier told me that when I asked).
The only reason I gave a one star is because I can write a review. Worst gas station ever their employees are so unprofessional and disrespectful .the manger thatโs there now is extremely rude and needs to take some kind of class to teach him how to be a respectful manager that knows how to treat customers
I visited pilot in 1114 was unprofessional approached by Hector.He was very rude despite the fact that I called cooperate and also the General mgr was present in the store.Hector damaged the paint on my truck by banging on my truck.i filed a complaint immediately with cooperate.Bryce the GM told me hector used to be very bad and disrespectful and might have a mental problem.Hector came again in the morning and the police was called and they clearly saw that I was parked legally.There were a lot of trucks parked at the fire lane which he did nothing.Hector was in the store yelling while other drivers were complaining about him banging hard waking everybody up.Thus very unprofessional and if leads to any further I will be filing another lawsuit.
Asked to sell me 2 packs of Marlboro reds, cashier scanned the lights and I didnt pay attention and I paid. Later I see that Im not getting my Marlboro reds and I ask to exchange those 2 packs and they told that they cant, its against the policy which is No returns or exchange of cigarettes once you leave the building... I didnt leave the building and still no exchange for me. I called to corporate office and they told me the same thing. Later supervisor Dana removes the policy sign. So there is no policy shows that they cant exchange. Overall I couldnt get what I asked. 7 years as a truck driver I was always getting fuel from Pilot/flying J now Im charging my fuel card so f**k you and Dana. P.S. attaching picture of Dana removing the policy sign
There is a manager there named James. He was awesome and knows and practices customer service. If it were not for him I may not have ever got back in my truck. Thanks for taking the time to hunt down someone that could solve my lockout yesterday. You really put in a lot more effort than was required of you, but Iโm sure glad you did.
Buyer beware! They have a nice display of flashlights. Sale tag caught my eye. I decide to buy the sale item: $3 off an $11.99 300 lumin light. Oh, but wait! There are 2 rows of same light with the identicals being $19.99. Assistant manager is nearby, bring it to his attention he tells me there is nothing to be done & that the display MUST REMAIN AS IS! There are no more $12 lights & they have extra stock of the $20 light hanging under the cheaper tag. I told him to remove the extras or remove the sale tag. He did neither. Manager wasnt in yet. So I said again then take off the tag! I ended up doing so. He put out his hand & w/o thinking, I gave it to him. Duh! He stuck it back in place!!As a truck driver, I prefer to rest at a Pilot or F/J. Were very limited to locations where we can fit our semi, & so pay the captive outrageous prices typical of truck stops. But I refuse to calmly accept bait & switch marketing! I walked out of this place w/o food, drink, nor flashlight!P. S. Corporate are you listening? Bait & switch is illegal & your assistant manager working at 2 pm on 8/14/21 doesnt know this!
This is a sad excuse for a truck stop. its a rat trap. they need to take the trucks away from this place for the simple fact there is nothing worth while here for the drivers. i have seen better in downtown Chicago. cant wait till they open the loves down the street at least they know how to treat drivers and show appreciation
The store was clean and all the staff was Respectful and professional. I highly recommend they keep the kitchen open 24 hours a day with hot food for us commercial drivers they will make a lot more money doing that. overall they are a great place to stop at for the night.
I would run out of fuel before i went back here. worst truck stop ever. Had a truck broke down that parked there at 11pm 7/29. Call threatening to tow the truck. Gave us 15min to call him back but called tow truck before then. Truck got fixed and wouldnt give us an hour to get the driver to the truck. Wouldnt go back here if i was running out of fuel. Maitenence supervisor is a joke, you would think being a facility for truck drivers they would be a little more accomodating.
Called about an item before driving 15 miles to this store, it rang for what seemed like 5 mins before finally someone answered โhelloโ, I asked can you check and see if you have a product for me before I drive over there? She said nah you will just have to come in and look we are busy. I wouldnโt have minded one bit to wait on hold, but yet was basically told to kick rocks. Iโll call loves and see if they have the diesel treatment I am looking for.
Stopped here to rest while traveling, it was late and didnt want to spend money on a hotel room for a few hours stay.Was a very quiet parking area that seemed safe, the employees were all friendly and even though there was a sign that said, No Overnight Parking the employees did not ask us to leave and my husband and I slept through the night and into the morning.This pilot does not have showers but they do have a very clean store, restroom, and the location seems to be in a safe part of town.
Excellent service at the Food Station. I am disabled & asked for assistance. The manger rolled out the red carpet as well as Debbie. Assuming she was management as well. Your store is extra clean & bright. Women bathroom was well kept. Isles & self displays were free of dust & neat. Before leaving I was told by Debbie, the next time I was in town to make sure I stopped in to see them, and they would take care of me. Thank you for your a wonderful experience, and great customer service. I will refer my Family & Friends.
I didnt get both names but Destiny was one of the employees who helped me. Stopped to get a snack on way back to work. Will definitely be back. Awesome customer service by both. Friendly, quick, and we even joked a little. Thank you Destiny and co worker. You guys are awesome!!!!Jeff๐๐๐๐
This place is extremely small. I was trying to take my 10 hours break there. I had no hours to go anywhere else. I was waiting for a driver to leave because he told me that I could have his spot. When that driver left I was getting ready to pull in and as I was starting to pull in another truck came up behind me and took the spot. I talked to the manager and they told me there was nothing the could do because it was first come first serve. Now I have to be towed because I am out of hours and nowhere to park. I guess I have to cause a wreak to get a parking spot here at this place when I was already heading to that spot.
Not a full service truck stop, but the Manager was a GREAT MANAGER! Asked about showers, and she explained that the village/city didnt allow the business to provide that service. Parking spots are limited, but if you arrive early enough your chances are better and you can get a VERY DELICIOUS meal (all food prepared in house) and the staff are just as friendly as the manager. Thanks Pilot!!
The staff was as professional as they were helpful. I enjoyed the time I spent here.As a trucker, it would have been better if this location had showers. Unfortunately, due to County codes they cannot.I will definitely be returning to this Pilot Express location whenever I am in town.
As usual people was friendly, store was clean, and water was hot. Still think their prices are a bit steep though. I did learn a cool feature I already had with the app from them however. They explained what the rewards points are and that you can use them to buy in store stuff. For every $1 spent you earn $0.01 on your account. If your a Pro Driver that ads up fast because fuel counts and we Pro drivers use allot of fuel. They mentioned another Pro Driver had about those rewards either and after 2 years he had over $1,000,000.00 in rewards.
I went there at 2:30am, starving, because there are no food joints open around here this late. I was hoping to get some pizza, only to see that the kitchen looked like it was closed. A member of the awesome staff, Alex, offered to make a whole fresh pizza if we were willing to wait 10 minutes - which of course I had no problem doing! His exceptional hospitality and generosity totally made my night, and my stomach thanks him very much! ๐ค
Best gas station and lowest prices near my work. The discount card helps lower a bit by 3 to 5 cents per gallon. I live in the south west suburbs but drive up north for work to elk grove village. I usually fill up there because most of the time is cheaper than down southwest by my house. Very trucker friendly too.
Pay attention to your pilot card and free drinks. Ive been at that pilot the last 2 days and have only been buying my stuff from there. I just left and about 75 miles away j stopped to get a coffee. When j look at my receipt its 1 of 9 for a free drink. Which means i had a free one today , i bought 2 coffees today, and they still charged me fir it. Dont know if one if the employees is doing this and pocketing the money or qhat the deal is because once thwy scan your card and you have a free drink coming the computers takes off the one you have. Just keep an eye out. Ik nit going to go bankrupt over a caffee its just sad. As far as thebpilot its self its clean but lack of food and the food place is always closed.
Me and my fiance went there (2 months ago)about 10 am the restaurant was closed went in there later and the 2 ladies working the restaurant were probably the rudest people Ive ever met there was one bright spot a young black gentleman who worked the front counter he was very courteous all the other staff needs to be let go no showers no laundry room when we wanted something to eat we took our money elsewhere to this day we do whatever we can to avoid this place I will never go back to that location again the parking for trucks is hideous do not I repeat do not go there
Update 8/28/20. The place is not that crowded anymore, maybe because of the Covid pandemic, but today there were 3 people without masks in the store. I still maintain the one star review because of that. ๐New place, but if you are a truck driver and you only need to use the restroom, grab a quick coffee or just weight the truck, just avoid the place and use other truck stops on rt83 bcuz any stop here is not going to be quicker then 30min. Desk clerk dont seem to care bcuz there is always a line even though its a small truck stop and there are 3 clerks most of the time. The sad fact is they have good coffee, but you cant spend 30min just to get a good coffee, unfortunately.
Its a new location, just opened over the winter but definitely has had some issues. Its slowly improving. The first few months, omg I hated stopping there. In fact we did stop going there for awhile. We do Chicago runs roughly three times a week. They were always out of everything, one time they were out of all kinds of creamer, all sugar not even little packets of either, only one thing had coffee in it, everything was messy, the Dr pepper, root beer and coke were out as well. The food from the grill was not good at all, we tried 3 times. But they are slowly redeeming themselves. Now its always clean and rarely run out of anything. However havent tried the grill again yet. Thank you Pilot for getting things worked out. I cant speak for every truck driver and their riders but we depend on Flying J/Pilot quite a bit, love coffee, food, showers, and everything else you have to offer. You make living on the road much more pleasurable.
I am familiar with pilot from traveling. New location and the first one Ive seen in the Chicago area. Store is brand new and impeccably clean. Staff is polite. Location is open 24 hour but unlike many other Pilots centers Im not sure this location has showers like most of them do. There is no trucker or driver break room but they do sell diesel fuel for trucks. If they do have showers they were not available when I visited as the place is literally brand new and had literally just opened prior to my visit. Fuel prices are reasonable. Some of the in-store items can be a little high priced compared to other stores in the area and I would say are on the top end of what is reasonable. The food and beverage offering is very good and they do made to order items as well. Food selections are fresh and they do have various food promotions. It is definitely a nice location near the Chicago OHare area with friendly staff. Station is located just west of OHare Airport. Definitely would go back again.
Not RV friendly. Arrived after midnight, bought items in Pilot store, and parked on non-commercial side since there were no spaces among the truckers. Certain spaces were marked as non-overnight, but there was a section without those signs next to commercial area. Clerk said we could stay there for a few hours. Nonetheless, at 5am, manager came and pounded on the RV walls and made us move even though non-commercial lot was empty. When I questioned why, manager became quite rude. Bought 100 gallons elsewhere.
A great price for gas tis true. The pilot reward card seems to never work, thus Bank on extra time. To get the the rewards price you need to estimate how much gas you need and go inside to the register to pay for your gas in advance. Adding time, costing me time. I dont like it.
This is the worst Pilot I have ever been to. The set up of this location was not done right. Its a very small Pilot, only enough parking for 12 trucks. Trucks were continuously coming in trying to fuel and park but there isnt enough room to turn around if the trucks are in line to fuel up. Also you could get stuck here for a little while if your in a parking space waiting for the truck in line for fuel to move.I went in to the Pilot to find something to eat. I love Pilots with PJ Fresh. But this location, the pizza looked liked it had been sitting there for hours. The other food items did not look appetizing either.So overall Ill do my best to never have to stop here ever again!!!!
Small place not even a proper truck stop and on 11/09/21 at 12am I asked the girl who was working inside for the reserve parking she said she donโt know the place it was 15 minutes away from that location and I asked her if I can just sit in my truck and wait some of the truck to move from parking then Iโll park there then she said no way I can wait here she will call the tow rite away I just think this is not the right behaviour with the drivers please if u need to sleep do not chose this place since they donโt have parking or showers
1 star for local stop, but not open a week yet and bathroom was nasty, went for coffee and pots were empty.... Absolutely frustrated.... Had to go back south on 19 get coffee at Speedway. 10:30 at night. Manager busy with money machine, cashier didnt know what to do.
Unfortunately, this relatively new gas station (open less than a year) has had some issues which make it difficult for me to want to go back. The initial reason I went was because they have cheap gas prices (which hasnt changed) however, the last few times Im there, I have problems such as multiple pumps dont work at all, some work so long as you hold the handle down, and now this last time, I couldnt get the outside card reader to work. Needless to say, its frustrating and I wont be going back because I have to work for my gas instead of pay and be on my way. They have a lot of things here that are good for people on long hauls such as food options, faxing service, and the usual.
Horrible gas station. They have a truck center so they usually block the street or create extra traffic. There is a transgender dude (MTF) working there, and he looks ridiculous! They dont have much of a selection of snacks, and the food is overpriced. The chicken fingers taste nasty and the sauces are just as bad. Im warning you, your money will be wasted.
When I went in to fuel today, I thought Iโd order a couple of biscuit sandwiches from PJ Fresh, for the road. I went up to the kiosk to place my order. It was my first time ordering from PJ Fresh. I wanted my sandwiches special ordered so it took me a couple of minutes to work out the intricacies of the special request section on the menu. The whole entire time I was placing my order, an employee was watching me. *After* I finished ordering, the employee informed me that they were out of biscuits. I was upset that they waited until I was finished ordering to tell me that they were out. I expressed this to them and began walking out of the store. On my way out, the employee proceeded to laugh at me. Hereโs what was going through my mind. If youโre out of something on your menu, wouldnโt it be prudent to mention that to people *before* they take the time to place their order?!? I could understand if they were busy doing other things, but this particular employee was standing 5 feet away and watching me the whole time I was ordering. Am I being too harsh with this review? Is it unreasonable for me to expect a business to communicate with customers when they are out of items that they offer on their menu?
Once again Pilot finds a new to insult the professional driver. This new location doesnt have shower nor a washing/dryer machine. Pilot is only out to get the diesel money from you and charge you outrageous prices for food. To top it off it only has about 15 or so parking spaces. Im delivering mail across the street and I will not be going there to support a company that doesnt have my best interest. Avoid this PILOT!!!
Theyre charging $2.99 for a half of a container of mac & cheese. RidiculousI asked the girl if thats all that they fill the container up and she said yes. Then she asked me if I wanted more and I replied yes. She said she could fill it up for double the price. I told her hell no, Ill just take what Ive already got.
As an over-the-road truck driver I only deal with Pilot and Flying Js. This is the first time ever that I am not leaving a four or five star rating. After making my delivery I pulled in here to gas up and send pictures of my POD to my boss. I pulled in parked and was checking my text messages when the cashier came out and told me there was no overnight parking, I had been there a little more than 15 minutes. this is the first time that I have ever been approached by an employee at a Pilot to say the least I was very upset that I had been accused of something not sure what. All I can say is shame on you!!!
The only reason why I give this location three stars is because I parked in parking is terrible only having 15 parking spots for a commercial vehicle its kind of hard for us to park I really wish they would take the effort and try to buy the property next door and maybe turn it into a full size pilot because the next closest full-size pilot here is Juliet the staff is friendly fuel Island a small for big rigs thats the only negative I can say is the parking in a few Island in them in the back other than that staff is friendly clean location just needs more parking and more fuel Islands
Very small parking lot, services on Sundays are slim. No deli open due to most buisnesses in the surronding area being closed. So the drivers are as suspected by most drivers secondary to most truck stops. Ironic truck stops need us to by there fuel, after that they could care less.
Ok. Where to begin... The good, Nice building great coffee the guys are professionals. That being said the young girls in the kitchen talk smack out loud about the customers to each other. This girls think that looking at them to there face and smiled at them is some how wrong because they complained to each other about it and throwing the sandwich in the table in front of you is ok as long as they say have a good day. They obviously have a problem with the job and dont like it. They need to hire grownups... and the only other bad thing is no showers. Is a small pilot so at least 2 showers would be great.
Total reviews rating 3.7
199 Reviews for Pilot Travel Center 2023:
Review โ1
2022-04-28Nobody runs you off employees nor police. Parked all night in my straight truck up in the front parking lot with others. Had a great nights rest.
Review โ2
2022-04-20Its a fairly new built place, NO SHOWERS!!!WHY? BECAUSE rumor has it the county has a no shower allowed if its within certain distance of hotels!!Hmm i wonder which politician is in whos pocket??๐So then i beg the question even if the hotel lobby wants drivers to rent their pathetic hotels do they even have truck parking?I doubt it.So thank those politicians who LOVE regulations!๐คญAnd we sue know which partay loves them regulations dont we?
Review โ3
2022-04-24I dont will talk about pilot, but police give truck drivers tickets for park in a MT street in front of MT places??? Why they dont fine the government who charge us for tolls and the streets, routes and parking are a totally horrible, they have camera on lights too, and take just 10 seconds to change to red, how we going to move a truck that fast... Avoid this area if you can.
Review โ4
2022-04-20NO SHOWERS!No overnight parking in front of the building.Most pilots I ever been at parking in that front row over night was not an issue..but here dont you dare! The GM Manager is too aanal about it
Review โ5
2022-04-08Worst Pilot ever! No showers, no good food, dirty. Not enough parking. If you leave your truck to go grab food they will tow your truck away. Trucks are parking on the streets ans getting tickets by cops. The whole area is corrupted.
Review โ6
2021-04-25One of the worse Pilots off the interstate. Tucked away on IL-83 it has parking for about 10 trucks, No showers and 6 fuel islands. Waiting fuel here is a nightmare parking situation often has the local police clearing the place out. If you can avoid trying to sleep here unless your lucky to get one of the parking spots. On the other hand other drivers will often block the legal spots blocking everyone else in. Unless your here for fuel, scales and coffee dont bother
Review โ7
2022-03-18Pilot is the favorite place to go for our drivers and their staff has more often than not been very helpful if we had issues with fuel cards not working and such. Their gas prices are often higher though than competitors and I would suggest anyone who owns a truck to keep an eye on this.
Review โ8
2022-04-16Bathroom k of small. Just got two toilet.
Review โ9
2018-08-20This is a nice little Pilot. Emphasis on little. The big rig truck side doesnt have very many spaces. There are no separate RV spaces. Also since this is technically an express there are no showers here.Overall store is very clean inside out. Its a new facility and the staff seem to be doing a good job keeping it up.
Review โ10
2018-01-14Great gas station with lots to offer. Low gas prices. They also have restrooms here. There are food restaurant inside with pizza, salads and other food to offer. Very clean with lots of space. Tables are available if you want to buy some hot food and sit down to eat. I recommend this place to anyone looking for cheap gas and a snack at the same time. I will definitely be back here again and again and again. I recommend this location to anyone.