Physicians Immediate Care in Algonquin
Site: https://physiciansimmediatecare....
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–4PM
- Sunday:8AM–4PM
Physicians Immediate Care in other cities:
Got us in for a sports physical on short notice (given how hard it it to get appointments for doctors and dentists these days). Clean facility, pleasant staff, and efficient operations. This was my second experience here and the service levels were just as good the first time.
I called to inquire if this office treated cysts before making an appointment, and filled out the registration info with “visiting for cyst removal”, and even discussed it when I advised the front desk person that I was self pay. At no point did they say, that they did not treat cysts. Instead, when I asked the front desk person details on pricing, they said I would have to see the physician first. I waited for 2 hrs only to be charged $165, and told that they do not treat cysts. When I was VERY clear from the beginning on what i was there for, and it’s really upsetting that a medical facility would mislead their patients simply to collect a fee. I have sent a detailed complaint with screenshots of my registration etc to IDPH, and will reach out to my bank to dispute.
This was my first time going to this Immediate Care. The experience was wonderful. The staff and the doctor I saw were caring did not make me feel like a number. I was in and out in under an hour. I will definitely use them again !!
I injured my shoulder and was worried about the state of it. Everyone was super nice and they got me in and out in no time. At the same time, they took the time to answer my questions and share their knowledge. Also, the NP was mindful of what I actually needed vs, just adding on a x-ray for funsies like the other times I have gone in for joint injuries. Thanks guys! Youre a wonderful team ☺️
I made my appointment online, was 20 minutes early and it still took them 25 minutes after my appointment time to call me back. When I get there the screen said wait time was between 0 - 10 minutes. It was not busy, multiple open parking spots. I was just getting a tb test for work. Will definitely go to another office next year.
Terrible experience. Completely rude and obnoxious Nurse Practitioner. No people skills and very cocky. My wife went in with a sore throat and a headache. Got tested for strep throat and was found negative. She automatically assumed it to be Covid. We have taken a test prior and it showed negative. We are not taking multiple Covid tests so they can just bill the insurance. When my wife told the NP, that’s it’s not Covid and She’s not getting a test, she was treated very poorly. The “nurse practitioner” had a cocky demeanor cause God forbid you disagree. Was a terrible experience and should find medical doctors and practitioners with tact, respect, and people skills. Will not be coming here again. Very disappointed. Felt very judged and discriminated against when the “nurse practitioner” found out she was not vaccinated. It’s no one’s business whether we are vaccinated or not. Stop this discrimination. She said because My wife did not want to take a Covid test again that her “diagnosis” was Covid. She claimed, without testing, it’s automatically Covid..what a joke and a bad experience. Do your DAMN job and with tact.
The nurses were great, however no one was able to draw my blood work so I had to be sent out, the doctor didn’t see me for more than 5 minutes and dismissed any pain I had. He just said do the blood work and then we will call you, if it hurts too much just go to the ER. I literally thought I’d go here to save me from going to the ER but I still ended up having to go. I wouldn’t recommend going here unless you have a IDOT or something else. Definitely not for blood work or maybe just skip this place entirely.
My experience at Physicians Immediate Care in Algonquin was great. I would definitely come back for any future needs. Friendly staff. Clean. I was seen quickly and the doctor took the time to listen to me and provided me with helpful information on my diagnosis.
My boyfriend & I both came here as the pandemic was winding down & both had horrible experiences. We were both discriminated against for not being vaccinated.1st horrible experience is when my boyfriend was sick for two weeks, he had to get a COVID test for work. Well when the first one came back negative, he went for two more after he was still feeling a bit better for two more negative results. His work wanted one more negative & a note from the doctor say he could return to work, & when the 4TH! Test came back negative he asked for the note to return. The lady looked at him & said I’m not writing you a note to go back to work, you could get COVID in the next hour & expose people at your job…. So could this lady even though she was vaccinated!!! Was supper rude & decided that it was her job as a DOCTOR to not give him a note…. You could go out & get COVID & expose everyone!!!Second horrible experience is when I was getting tested for a concert. The lady continually asked me why I needed a test & if I was vaccinated. & I said about 5 times I was not. She then said that my result wouldn’t come back negative since I had COVID a month ago. I told her I just had gotten a PCR test the weekend prior & it was negative… she said, oh really, well I don’t think that’s accurate but I guess we can test you. So I went in & negative! I have never felt so judged, & discriminated against. Never going here again! It’s not your decision if I should be vaccinated or not. It’s your job to perform the COVID test I came in for.
Been there before and it was fine. Yesterday, pre registered for an appt time, 45 minutes after my scheduled appt, I still hadn’t been called back. Told the front desk I was leaving. I get it, ok, it gets busy and your appt time gets pushed, but honestly, just communicate. Say “hey, I know the screen has said 0-10 minutes for the last half hour but we’re doing our best”. Be proactive, communicate with your patients.
This Immediate Care was amazing! From walking in- the appointment to care, I had a great experience. The check in person was helpful and honest. The PA and doctor were extremely patient and helpful!
Fantastic staff. From the woman at the front desk to the doctor. Everyone was so kind. The doctor and nurse were very thorough and knowledgeable. Will definitely go back.
We needed to schedule a Covid test for travel. They were efficient and personable. Great experience and we will be going back for the rest of our trips.
My very first visit was couple months ago and I can’t say I had a good experience; however, recently I got sick twice and had to be seen quickly. The staff the moment you walked through the door is very courteous and helpful. Check in time is very quick. The physicians are very knowledgeable and take the time to listen. I was beyond happy with my last two visits. Thank you.
They changed companies, but still have the same wonderful nurse practitioner. I would choose going to them over going to my own doctor. Try them you will not be disappointed.
Needed a rapid Covid test for a trip. Easy to schedule. Staff was extremely pleasant. In and out in 20 minutes with results in hand
Dr Epner was amazing: wish he took on private patients. Male nurse was great. Checking process via phone was awesome
The woman who greeted me and helped me with paperwork could not have been any nicer. My doctor was very kind and knowledgeable and made me feel comfortable.
The staff at PIC was very friendly and efficient. My appointment was timely and thorough. I will use them again if I need to when I visit again
This is a great place to go if you have an urgent need for care. When I went they got me right in and best of all they are approved for VA Veterans care. The staff is awesome. I can highly recommend this facility if anyone is in need of emergency care
With an an appointment scheduled we had to wait an hour and a half while we were the only ones there. Besides the ridiculous wait time, I would like to add that the entire staff was friendly and knowledgeable.
Always a great experience when I go. The staff there is always very friendly. I am always seen right at or near my appt time. I actually come here more often than my Primary because its so much easier to be seen same day.
Everyone at this location couldnt have been any more pleasant and made what is normally not, an enjoyable experience (DOT Physical). It was a bit of a wait, but, thats to be expected these days. Even your receptionist was super-pleasant! Normally, people in clinics like yours are stiff and cranky at best...your folks made me feel welcome, like we were old friends! Your receptionist out front kept me entertained!I will definitely come back for future DOT Physicals vs the places I used to go to, or if we need urgent care that isnt life threatening.BTW - one look at the facilities from outside and then inside, I knew I was in good hands...some of the competitors clinics are old and disgusting at best.This place looked new, clean and 1st class!Thank you!
Above and beyond.The Algonquin facility was clean, tidy and the staff were polite and friendly.I was seen to quickly and follow up calls were made to assist me with further concerns and questions I had. Thank you!
Felt rushed by both nurse and doctor. Doctor was not interested in hearing the details of my daughter’s symptoms, only in quickly telling me what he felt was wrong and how he would treat her. I was cut off and dismissed when I tried to explain crucial information about what had occurred over the past few days - his mind was obviously made up in the 3 minutes he spent with us. Ended up in the ER later that night when symptoms worsened. Doctors confirmed our earlier “diagnosis” was inaccurate. My overall feedback - Take the time needed to listen to your patients concerns!As busy as the ER was - they still LISTENED!!
Pros: Needed to get a physical for my son under short notice and was able to book an appointment for the very next day. I was able to complete the registration online right after I made the appointment. The physical, which I was aware insurance doesnt cover, was a very reasonable $40.Con: Our appointment was scheduled for 1pm. We arrived at their facility at 12:55, and remember we completed registration online. When we walked in there were two other people in the waiting room. We did not see a nurse practitioner for the appointment until 2:05. The appointment took 10 minutes total. Why bother having people make appointments if you do not honor it? No other people walked in while we were waiting. But here is the kicker, their policy is that if we arrive 15 minutes late to an appointment, they will cancel it out of respect/courtesy. I showed up at the correct time, 5 minutes early in fact, I respected your time, but my time was completely disregarded and disrespected. If it is a staffing issue, figure it out or dont allow anyone to book an appointment. Didnt seem like a staffing issue since one of them ran out to grab lunch while we waited.Take the review for what you will. I waited two days to write it and my original view hasnt changed.
Easy to obtain an appointment online. They follow strict COVID guidelines and made me feel safe every step in the process. I was greeted right away and was explained in detail what would happen next. When I finally was examined, I was provided a detailed description and a clear plan for treatment before leaving. I would definitely recommend this provider.
Went in with my 6 year old. Check in staff was a little rude. Then the nurse swabbed my daughter (which freaks out) for COVID and NOTHING else. We go there with obvious strep throat symptoms: high fever, horrible sore throat. The doctor even mentions that her lymph node is inflamed yet no strep test?! Have be become so desperate to show COVID numbers as staying up that we’re disregarding all other diseases? Very disappointed. Biggest waste of 2.5 hrs
Took a while to get the results of my test when I checked how much longer it would be they said they had three emergencies which explains the delayBlood on the floor in the examining roomThrough testStaff was good
In and out really quick! Paperwork was fast, the only thing is they ask you to leave your credit card number on file with them just in case your insurance does not cover the whole visit. I told them I was not comfortable doing that and they did not press it. They did say if I did leave my credit card on file that they would need authorization from me before they charged the balance to me. All in all it was a pleasant experience.
My son tested positive for COVID on a home test but we needed the PCR. I was able to get the test and a health check for him within 24 hours. Everyone was very helpful and super nice.
Fast and easy to use the pa was great. Called in a prescription to Walgreens.
Entire staff was courteous and friendly. Very happy with the medical treatment I received.
Not happy with the treatment here… been to the other clinic couldn’t say more wonderful things but this location was very disappointing… the doctor that examined me was rude and brief! Going in with breathing issues and left no better… tested negative for COVID but it seemed when I informed her I wasn’t vaccinated she turned extremely rude and the exam came to an end at that point … vaccinated or not all of us matter! Terrible!
Went in for respirator test for my job. The staff was very friendly & knowledgeable. 10/10 would recommend going here for any of your needs.
I went to this urgent care facility for a deep cut on my finger. The wait was short and the Nurse practitioner was very thorough and I left feeling confident that I got the best treatment plan for my situation. My concern was the person who did my intake information and vital signs in the exam room prior to my seeing the Nurse practitioner. He did not have his mask covering his nose and sneezed twice in very close quarters of me and did not use hand gel or wash his hands afterwards. I also thought it was peculiar he didnt take my temperature since it was an urgent care center and I was there for a potential infection of a deep cut, and we are in a pandemic. During a pandemic everyone and especially healthcare workers need to be especially careful dealing with the public to prevent exposing them to germs they could have contracted from all the previous people they saw that same day.
Was a very convenient visit for a same day issue needing to be diagnosed. Did a quick mobile registration and then was taken in to be looked at and all in under 30 minutes. Nice to have this outlet since it is usually difficult to get in to see your primary physician on same day.
Exceptional service, front desk was very polite, didnt have to wait long to be seen by the doctor. The nurse was awesome. Great place. I will certainly go back there for any future visits.
Newer building. Nice, open waiting area. Exam room was ok. Intake person was friendly but seemed new. Was a little frustrating to not be able to speak directly to the nurse who was going to see me - explained everything to the intake person who then explained it all again to the nurse (could hear through the door) and then the intake person kept popping in and out with more questions or clarifications.In the end, it was a waste of my time - the nurse told me to go to the hospital instead. Not only did that take the rest of my day (10 hours total at the hospital due to high wait times because of the pandemic) but it also meant I paid a copay and whatever fees will come from this location plus a much higher copay and fees at the ER. The nurse wasn’t super thorough (I feel) and didn’t discuss my test results with me at all/explain her concerns. She was very vague and sent me on my way.Probably best to just stick to simple ailments when you go here.
When I got there it was very clean and they got my whole appointment taken care of in less then 45 minutes. It was wonderful.
Easy online registration and appointment making. I was seen quickly with no waiting. Exam was thorough and quick.Staff was kind.
Brought my son in for a checkup after having a high fever, the staff was SO good with him! Making each task they had to complete easy and fun for him ! I can’t say enough good things about them ! Shout out to Roxy and Colleen, both were fantastic and when we got home my son pretended to be a doctor with his new doctor kit! Thank you !!
My daughter was brought in with a swollen lymph node. First, we waited THREE HOURS to be seen. The nurse was ready to let us go after saying it was nothing, when she asked if my daughter had been given a Covid shot (no). I did explain that we in the home had Covid two months earlier, but my daughter had been tested multiple times, all negative. She said she wanted her to get a Covid test done. I asked why, and she said because of the swollen lymph node. I asked if any of the probably one million viruses out there could cause the swelling, to which she said yes.We refused the test, having been there for three hours already, and no reason to test her. After we left, I looked at the discharge form, which said:Diagnosis 1- exposure to and suspected case of CovidDiagnosis 2- General swollen lymph nodeThis is absolutely a lie. She was exposed TWO MONTHS ago, and negative. She absolutely is not a possible Covid case currently, after being exposed to me months ago. They were flat out dishonest in their records, and I am appalled.
The tech that helped me there was more helpful and comforting than the actual nurse practitioner. The NP was rude and blamed me for contracting covid. I was scared and confused and she didnt tell me anything on how to get better or what I should be doing. She scolded me for not getting vaccinated and escorted me out of the building. She really scared me and made me think I would end up on a ventilator just because I didnt get vaccinated. I will never go back to this location because how rude and disrespectful that NP was. She had no right to push her own agenda on an ill patient REGARDLESS of vaccination status. She took an oath to do no harm and her words got in my head and made me confused and scared. That is more detrimental than this actual virus.
Very disappointing. The doctor did not even examine me. He just stood across the room and spoke to me for a total of 2 minutes, prescribed a muscle relaxer and told me to contact an orthopedic. He wouldn’t even give me a referral name. Do not recommend i del quite disappointed and don’t recommend. No diagnostics were done, not even a basic and standard X-ray to rule out a fracture. Don’t waste your time or money.
The nurse and doctor provided wonderful care to my 2 year old. The front desk receptionist was a little rude because we did not have an appointment to a walk in immediate care facility, but looked past that since the care was great and the wait was still less than an hour without said appointment
Fast service and good staffing. Very clean environment. I would highly recommend them.
Very helpful and professional stuff. Better than emergency.
Awful!! Stay away! My experience is private , but nothing short of a nightmare. Apparently, you can walk in off the street with absolutely no medical knowledge or background, and get a job. There are plenty of other immediate/ urgent care facilities! Move on to the next one!
Quick, caring and so very very good at what they do
It is very nice having a place to go if you can’t get an appointment with your own doctor. Without this place my daughter would have missed out on her first volleyball season for school.
Scheduled the first appointment of the day for a pre employment physical and waited 35 minutes past my appointment to be called back.. physical lasted all of 5 minutes. Very disappointed that all staff that was working we’re standing around talking as I was sitting in the waiting room.
Fast, easy, efficient professional. Have done all the family Covid tests at one of their locations.
Very nice staff and my visit was quick and easy
Very nice and clean, nurses and Dr was very professional and nice
Was very friendly and helpful. Did have issues with payment system. My company for physical was to be billed, however I was asked to pay up front. Doughtful if Ill see money.
Lisa C. the NP was five stars. She was great and had excellent communication. Also, the wait time was low.
Check in online was simple and staff was great, Greeted by everyone. Doctor listened and asked good questions showing she cared.Thank You
Took my two year old here. Staff was great. Got in quick and they took great care of my daughters issue.
I went in with terrible lower back pain and everyone was so caring and helpful. I felt terrible, but the whole team made a painful situation bearable with all of their support! Thank you so much for everyone’s help!
We were received very quickly and everyone we interacted with was professional and worked to get answers while setting our minds at ease.
Everyone was super kind and helpful! Went in for a covid test and was very welcomed, got a small checkout, and am very satisfied with my experience
In and out super fast. Very happy with service and care.
Amazing staff, friendly & fast service. New place & everything was super clean. So glad I have a place to go with any issues I may have in the near future.
The staff was very friendly and knowledgeable and the wait wasn’t long even though they were busy. The place was also very clean and sanitized
The wait was long even though we reserved a time online but the provider was nice and helpful.
Best urgent care I have been to. Super clean and all of the staff is EXTREMELY hospitable!
Efficient. Fast. A doctor who listened and helped. Yay!
Awesome people with great attitudesIn and out no problems
It was a pleasure to get my DOT exam here
I had a very professional experience at this location. The staff was friendly and communicative. Highly recommend it!
Absolutely wonderful kind, thorough and quickly seen. My first time and it won’t be my last.
It was very quick, we were in and out. Did not have to wait long at all which was great!
I had a great experience here. Very friendly and thoughtful staff, and I was taken care of quickly.
Every one at Physicians Immediate Care was professional and friendly. I will definitely recommend them to my associates.
Was great experience,everybody was great,Colleen,roxy,Christina,Leslie,and Beatrice.Was in and out ,everybody so nice and went above and beyond,thanks gals,George miller
Not very responsive to the patients needs. Can’t say much more since it’s medically sensitive Information but I will not come back to PIC.
Wonderful!! They were very friendly and attentive to my daughter. Would highly recommend!!
Fast, efficient care with friendly staff.
The staff here was friendly and courteous and we did not have to wait long.
The process did not take too long and the staff was great
Very nice staff! Bri and Lisa(NP) are great
Courteous, Professional, Fast, AWESOME!! BEST place I have ever been!!!
Be prepared to wait an hour or more for a PHYSICAL. Go anywhere else it’ll save you the whole day trip!
Very nice staff, clean facility. Would recommend.
Fast easy sports physicals for both my kids!
Fast service and friendly staff. Highly recommended!
Great place and great people!
Great professional office
I bit of a wait but well worth it, doctor and entire staff was very kind and friendly
The doctor was great he stitched me up right then and there.
Excellent customer service
Service was excellent, very efficient. Staff were also very nice. I had a great experience.
Total reviews rating 4.4
103 Reviews for Physicians Immediate Care 2023:
Review №1
2022-04-09Everything went as smooth as I could ask. The clinic is clean and well maintained. The wait time was accurate to the projected time on the website. Checking in, for my first time, was quick and easy. The nurse and doctor were both very pleasant individuals and easy to work with. Youre also checked out with written information regarding your visit and instructions for a follow up if one is needed. An easy 5 stars.
Review №2
2022-07-14I normally don’t write negative reviews. However, I feel the need to share my experience. We’re out of state, and I brought my daughter here who is 18mo old and was running a fever. The doctor who saw her was very friendly but was incompetent. She did not weigh her before prescribing antibiotics. Her evaluation was poor and she changed her diagnosis after I told her that our pediatrician back home suggested a possible differential. She was rushing to get out of there and I’m disappointed in the care my daughter received. I honestly think this doctor doesn’t have experience in pediatrics. We took her to another urgent care 1 hr away and turns out my daughter had a viral infection and is badly teething.. which makes a lot more sense with her symptoms and I’m disappointed because the doctor she saw at Physicians immediate care didn’t mention anything about her gums. I have family members who come to this location and have had great experiences so I’m assuming it’s this one doctor or their pediatric dept. I gave 2 stars because the receptionist was friendly.
Review №3
2022-04-14This was my first time using Physicians Immediate Care. I was very pleased with the professional staff. My medical issues were addressed to my satisfaction. I had a minor procedure done which resolved one of my issues immediately. I was given a referral for another issue. The doctor was very knowledgeable and was kind and friendly. I definitely recommend Physicians Immediate Care and wont hesitate to go back if a medical need arises.
Review №4
2022-05-01I typically never take the time to write reviews but I felt compelled to do so because this staff was remarkable. From the receptionist who helped me in to the office with my 3 kids (and out) to the nurse and doctor who answered all of the questions/concerns I had, all treated us exactly the way I hope each time I enter a doctors office with a sick child. 10/10 would highly recommend 👍🏻
Review №5
2022-02-09I’ve been feeling under the weather for almost a week. Thinking the 2 at-home tests must be wrong, I decided to go to Urgent Care (since my doctor ‘isn’t seeing sick patients at the moment’). The closest Urgent Care had a 2+ hour wait time, so my daughter suggested trying Physicians Immediate Care, which wasn’t much further away! From the moment I stepped into the building, the entire staff, from the front desk to the nurse to the medical provider, were all very personable, patient and professional! Totally organized!! I was in and out within 30 minutes and NO Covid - yay!!I will definitely choose this as my Immediate Care provider should the need arise again in the future. Ive already told a neighbor about the excellent care I received without the 2 hour wait!!
Review №6
2022-05-12Went in for a deep cut on my hand. Couldn’t be more impressed with their care and sincerity.Dr. Colleen (forgot her last name) and her staff were great.Plus, tried a new deodorant that day and it couldn’t take the heat so in know I stunk a little from sweating. Not even a flinch from any of them. Ha, now that’s professionalism!Hope I don’t need to go back but if I do, I know I’ll be in good care.
Review №7
2022-06-02First time visiting this location. It was a very positive experience. The process for check in was excellent and very easy. The staff was very nice and very informative. The physician took her time and answered all our questions. I highly recommend this urgent care to others. Thanks for the great care!
Review №8
2022-01-31My family has gone to this location with sick children, once on the weekend for a double ear infection and a second time for pink eye and both times we had a great experience. Staff was kind and COVID conscious. Care was so good and I felt the providers gave the time and attention needed.
Review №9
2022-05-07Best experience ever! Everyone from the desk staff, nurses to the doctor were nothing short of amazing! So friendly and attentive. Will definitely come back if any issues arise again
Review №10
2022-01-26I came here because I used to go here when it was a different company. I got in right away because I arrived when it opened. My main concern was nausea and chest pain and trouble breathing. The nurse took my vitals and I waited 15 minutes for the doctor to come in and listen to my heart and lungs for 30 seconds and tel my it was pleurisy. And he left. That didn’t explain any of my symptoms except for one. I felt completely dismissed and rushed. He felt bothered when I asked how did this happen and he just shrugged his shoulders. Definitely will not be returning!