Kerbside pickup
Yes
PetSmart in Springfield
Categories
Location on the map
Springfield, Sangamon County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 217-698-3091
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
I love petsmart, although I didnt find what I was looking for I always find something for my cat.
Friendly, professional staff. Adequate aisle spacing. Clean and organized. Would like to see more and varied inventory and prices for everything marked on the shelf but we are in the midst of a pandemic.
Waited 10 minutes to get help and when I found someone I was shrugged off until another worker showed up 5 minutes after. The second worker was very rude like she didn’t want to assist.
Walked through the store and couldnt find an employee. Had to ask the manager who was in an office with the door open for help. But he was pretty nice.
I live 20 miles from the store and when I got home the flea and tick items that I thought I was getting was not what they were suppose to be. I called the store and they offer nothing but bring the items back. Now I have to drive a round trip of 40 miles just to get what I should have gotten in the first place. Absolutely the poorest customer service. The mistake was theirs and there no consequences for screwing up. I reccomend going to a different pet store, one that will make up for their mistakes.
They were very friendly and helpful. I will go back.
Twice now ive booked an grooming appointment online for my dog and both times ive been called to say it was canceled because they over booked the appointment. Horrible online booking. Done with petsmart.
Awesome they had everything i needed for my pets and priced everything at lowest price possible
They were great! Very helpful and intelligent on every question we had.
I want to like this place so much - its got a big selection, the staff are truly helpful and love the animals that come in, and its clean.But, guys, whoever is doing your pricing and stocking needs to GO. Things are constantly either priced incorrectly, or maybe theyre putting things in the wrong spot. What I do know, is that just about every single time I shop, Im met with an unpleasant surprise that the item I purchased was not the price I expected to pay.I literally just bought bowl that was priced for $6.99. Upon checking my receipt at home, its $11.99. A leash I grabbed from a peg marked $12.99 is actually $16.99. Im fairly certain theres a few other things as well. Would I have bought them anyway? Maybe.This isnt the first time, either. Im always finding things were more (or less, to be fair) than I was anticipating paying.I get it, were human, people make mistakes. But I also work at a store, and I know someone should be checking the accuracy of those shelves. Somewhere, the chain is breaking down and causing a problem from a customer.I really shouldnt have to scrutinize bar codes and search for the correct price tag. I shouldnt have to be surprised at the register. Guys, please get it together.
Checking selections for what my in laws will need for new puppy. Very impressive selections.
Not enough employees .Very poor selection of fish .But the staff was friendly just overwhelmed like only 3 on a Saturday .
I will not be coming back here for fish related purchases. The employee assisting me had no regard for what fish I wanted and when I told her the fish she had caught didn’t look healthy and didn’t have bright enough colors to breed she told me I just couldn’t see very well. I then asked for a male platy since I already have males in the tank and don’t want to breed them, and she told me she doesn’t know how to tell them apart, caught a female fish anyway, and then proceeded to drop it on the ground and still try to sell me it even though it was swimming sideways. Horrible customer service and clearly not enough fishy knowledge to work in the fish department.
Store is great. The grooming salon has the worst service. Been there 4 ti.es in the last 4 months and only 1 time had good service. Today even had the salon manager tell me to put coconut oil on my dog and found out that is deadly for dogs to ingest. She is pathetic and a terrible person to even suggest a thing!She is very rude and doesnt seem to care about the animals at all. It doesnt even matter who you make appointment with your animal doesnt ttb always get them. Would not recommend and wont be going back ever again!
Jenny B is so good at grooming my Goldendoodle Sadie!
Staff super knowledgeable, prices are a bit high however.
My mom & I drove an hour to this store, to be lied to & be disrespected. The manager lied to our faces & was very rude! You would think that when someone is spending $500.00 plus in your store, you would be a little more appreciative & polite. Not act like people are a bother to you & you would also expect to be told the truth. He sold us fish tank stands that were all scratched up & said there were no more in the back. (This was the LAST two) A polite young man @ the cash register had suggested that there was more in boxes in the back.The manager argued that there wasnt & then finally told me that he could check if I wanted him to. I said, yes please. He walked to the next isle & came back saying that there wasnt. A couple days later, we returned to the store to see a new setup exactly like the two that we had already purchased. Except this stand was in new shape.
Everyone was very nice and pleasant that I talked to. I would love to see some plant based vegan treat & food options as my dog cant have animal products. I would also love to see some more Made in the USA toys and accessories. I was blown away with how many natural options there were for dental, flea & tick, baths, etc! Times have definitely changed for the better!
Horrible grooming experience. My cat was brought back in the exact same condition even when I asked for them to give my cat a hair cut, bath, nail cut, and cleaning of the ears. I paid 71 dollar for a service that’s less than 20 minutes. On top of that, the lady was awfully rude, which I don’t appreciate. Personally, I think this place’s grooming service for feline is a scam.
We havent had much luck with Fish living for more than a few weeks. We got lucky a couple times tho. Got a bearded dragon and so far so good (been a few weeks). Customer service is pretty decent.
Another great job by Taylor. I can see her face now.
When we FINALLY found an employee to help, she was great! Problem seems to be there arent enough staff on a Sat afternoon, too many are on break at the same time or theyre hiding... The stock seemed to be very good & the pet-friendly atmosphere was a fun experience!
Jenny in the Springfield, Illinois location is a fantastic groomer. She does a great job and my dogs are so excited to see her!! I am so pleased with her!!
I love seeing the animals when I go there and I love it even more when they find a good home to go to as I love how caring and organized they are about the store!!
We take our dogs with us when we shop here. Both staff and other customers seem to like their presence. The selection of merchandise is excellent, and the staff are really helpful. Its a pleasure to shop here.
The only place to shop when you get a new puppy! Just bring him with ya and let him pick his own toys. Nothing short of great!
Excellent customer service, helped me set up a new fish tank with ease.
Very clean store and great selection of animal supplies. The fish selection is kind of lacking. The prices of the tanks and supplies are good. Overall I like the store but wish they had more fish.
Its the ideal place it has grooming and everything you need and they can answer your questions I would love to be a groomer there
Bought a huge fishtank here. Not only do they not even carry filter refills for it, but they also put it up for sale at about a $60 sale AFTER I bought it. They then wouldnt price match that.
Took my dog in for grooming yesterday, 1st time and last time Ill be taking my dog there. They did exactly what I said not to do. Do not just skin her down and thats what she got, and not even a good job of that. Dog looks ridiculous
Super clean store, very friendly staff. The only complaint is the limited fish selection. I would guess that 60% of the tanks were down to 1 or 2 (not very healthy looking) fish or no fish at all. I am starting a new aquarium at my place of business but there isnt enough of a selection to choose my fish there.
Went in we were traveling with our 2 dogs, cat & 2 birds. We usually keep stock in the camper, but since it had been months since we got back from AZ we literally had none of their normal provisions. Couldnt find anything of what we were looking big bag Kaytee select cocatill, 40# of nature made dog food. And canned food for kitty either frisky shred w/ gravey or 9 lives pate. And a bag of clay liiter (small one) After looking for things, we went looking for staff assistance. When walking out the 1 cashier was standing there. We even stated we r going down to your competitor we couldnt find none of the items we wanted. He didnt ask what we were looking for. Or even im sorry. Just bye in a not so friendly tone
Truly disappointed. I scheduled a puppy class online, got a confirmation email complete with what to bring and the name of the trainer. When I called the day of the training to find out exactly where to go, I was told there wasnt any puppy training and that they were in between trainers! I suggested they might check and change the website and not allow people to sign up and the young man on the phone said they would get right on it very sarcastically. I am glad I didnt just show up that night and find out then!!
Extremely long wait times finding assistance in the store: Staff does not seem knowledgeable in their departments.
I usually love pet smart for my dog and cat; but I recently got two leopard geckos and I what I saw in the there tank at pet smart was sad. They need a humid hide, cool high no light but a red lamp, warm hide 90 degrees but this leopard gecko had only one small hide. :( also a big thing of water which isn’t needed only a small bowl since they don’t typically drink a lot of water, since they absorb most of there water. Also the poor turtles have a huge glass ramp but small opening and get stuck under the glass :( they prolly don’t see it I’m not sure tho. There fish tanks also need cleaned (pretty dirty)
Bigger pet store, my dog loves coming here, staff is super friendly, birds not so much..
They were out of a ferret food they had advertised on sale online. When Id politely inquired about it with a manager, he checked and it was out of stock. Without even asking or displaying any dismay on my part. The manager marked down the bag (costed almost twice as much but worth it in bulk) Id decided to buy instead, to thank me for my loyalty and understanding. He went above and beyond without hesitation. Thats good customer service! Very positive experience. I will be back :)
They will match their own online price!!! I purchased a corner hooded litter box. Best litter box purchase yet. Being in the corner, the liter box stays in one spot and won’t shift around.
A bit pricey on there cat shampoos but they do carry flea shampoo the store is great easy to find what you need, staff is very friendly am helpful! They are very knowledgeable! The store is very clean an organized! The bird & fish enclosure area was very clean, animals looked great!
We have been to shop and then the other day to get my dog groomed and I was impressed about both the helpful employees in the store and the groomers . Super nice and the manager even came up to is to let is know about a coupon book that ended up saving us allot of money that day! They made us feel like they genuinely cared about is getting the best deals we could. Now the groomers were very friendly and professional and seemed great with my dog. Really they were great with all of the dogs I saw there that day and they did a great job! Also they were very imformative as far as whats best for my dog.
Good place good staff I once in a while cant find something there but most of the time they have exactly what I need. They could keep there fish stocked up just a little better thats my only recommendation.
My dog came home from being groomed and looked fantastic! She was done in about 2 hours which makes she and I very happy. Jamie did a wonderful job in all areas of grooming and gave me a detailed pawgress report. I will definitely go back!
This store is well stocked with a wide array of products. It also has excellent services, including grooming and adoptions. In fact, they work with the local Animal Protective League and host APLs cat adoption program every weekend. The staff are very friendly and very helpful.
They have certaintly stepped up their game on reptile care and it makes me quite happy. There are some things they need to tweak but overall their reptiles have been looking healthy, no stuck shed, and they seem fairly active! One of the best pet smarts Ive ever been to.
The grooming stylists are amazing but especially Jamie. Another competitor flaked on our appointment and we had to get in for a last minute nail clip. She handled our very panicky puppy so well and did an amazing job. 10/10
I would give less than 1 star if I could! Tried to order online for pick up from my local store, because I did not have my address typed in EXACTLY as what my bank had they would not process the order, HOWEVER they did put a hold on that amount of money in my checking account (debit card purchase) that would take 3-5 days to get the money back to my account. In order to get the item I wanted I would have to redo my order which would take out the money a 2nd time!! When I started stating that I would no longer do business with PetSmart and I would post my negative feedback ALL over social media if I did not receive my money back today, the representative starting acting like she could not hear me and we had lost connection, funny she paused her speaking long enough for me to finish my sentences. You would be wise to do business elsewhere that actually has customer service that wants to help you!!!
Little short staffed as most businesses are due to covid. Mice place over priced. But its great that they have a vet adoption and pet groomers.
Very friendly, very professional. I was uncertain as to which dog food I wanted to switch our dog to, and associate recommended a brand, then also mentioned that they had on bage of the type I was looking for, that was close to the best sale date that was on clearance for 75% off.I will certainly go out of my way to check their store in the future.
We take our pup here once a month and he loves the groomers. All the employees love to give him attention.
I found my items right away. Cashier was very quick and professional at her job, and very sweet.
They are trying to add more variety of each brand to compare or compete with online, unfortunately you can fit only so much into one store. This makes each section of the brand get smaller. Example a brand that had sixteen feet of flavors a couple years ago, now has four feet or less. Have had to drop some of my flavors because of availability. Other than that great store.
Bought a Guinea pig from an all female store. Got home and put it with my female. Didnt take long to see that it was definitely a male. Good thing they are great pets because now I have more on the way.
Every time we drive by my kids want to go inside and see the animals. Weve had enough lizards, fish, and birds but theyre always asking for more. Im able to satisfy them with a quick look.The store seemed clean, though we did only focus on the bird toys section.
Excellent customer service and multiple associates so you don’t have to wait to ask questions.
The associates were very friendly, helpful, and patient with all of the questions my husband and I had. We bought a lot more than we went for! They even price matched!
Lady was incredibly rude and acted like we were bother her for needing fish. Then proceeded to tell assume how big our tank at home is and tell me what fish we were allowed to have!
Staff is always friendly!
I give you guys ZERO STARS!!! Staff was talking with friends and using cell phones with pics of activities not related to work!! I was wanting to see bettas and they were sitting in front of them, very very poor service!!!!! I will not return!!!!!
Good stuff 👍🏿 very good fish tank decorations
Hats off to PetSmart, Springfield, IL for having Alicia as one of their groomers!!!! We took our 8 mo old goldendoodle in for his FIRST full-body grooming. He was definitely used to being brushed, then combed but 1) he doesn’t like to have his feet worked on and 2) he loves the attention of EVERYONE and gets distracted VERY QUICKLY and easily!! Thankfully Alicia has her own doodle and was quite aware of their personalities!! Alicia listened carefully to what we were wanting (we even took a picture in to show her what we had in mind). She then showed us pictures of some of the similar styles she had done and it was spot on with what we wanted!! She walked us through the process, the timeframe it might take and what to expect at pickup. We couldn’t have been more pleased!!! She treated Murphy with great kindness and patience. He looked great and both she and Murphy survived his first full grooming!!! 😲🤣 THANK YOU ALICIA!!! We’ll definitely be calling PetSmart and booking an appointment with you again!!!!! Job WELL done!!!
PetSmart is a big box pet store. This location has a decent fish area, the usual small pets, a good cat area with toys and food and a large dog selection of most things a dog needs. They do grooming, and dog obedience classes, and have cats on site for adoption. They have an attached vet. Usually on weekends they have a local cat rescue group come with adoptable cats. Occasionally there are dogs. All in all, it is a good store. They do price match online now, which helps as the price is what typically keeps me from shopping here. I do recommend it, overall.
Ive always had a positive experience at this PetSmart location. My 3 month old dog takes classes here and weve learned a lot! Everyone is helpful and can tell you where anything is in the store. Its one of the happiest places and pushes normal social comfort zones because everyone wants to know about each others pets. Wyatt is VERY helpful and another lady told me about their price matching option.
I visited your location about a week ago in search of an Asian Forest scorpion. After deciding that I would purchase the Scorpion I asked the gentleman that was helping me to assist me with finding and selecting the amenities necessary to keep them stable and happy. The gentleman who I wish to not reveal but only to correct informed me that the best heating source would be a heating pad. But in fact after doing a little research I found out that light bulbs are actually the most efficient affordable and effective heat sources. Your salesman talked me into buying the most expensive pad, i feel ripped off. And the last thing is that the gentleman also told me that the heating pad should be placed on the bottom preferably or the side of the terrarium. Once again after doing a little bit of research I came across I came across several scorpion owners that describe the dangers of applying the heating pad to the bottom of the terrarium. Unfortunately most of these cases the scorpion was essentially cooked alive. Other than that my experience at PetSmart was fantastic as always with the most pleasant staff. This is not a review of good and bad. I just wanted to inform you so that the misconstrued info is reviewed and double checked. Thank you.
A nice facility, clean and pet friendly. Has an in-store veterinary service and grooming. Does pet adoptions frequently. Easy access and is located in a shopping mall area with major outlets such as Lowes, Farm and Home (personal favorite ), etc. nearby for multiple tasks. On the expanding west side of Springfield...so I guess this is the place to be. Good product selection.
There were amazing with my dog and cat. Nothing but comments on how cute and good they were! Will always bring my pets there!
I was formerly a Petco fan, but I have changed to Pet Smart. They have now become my favorite pet store chain and this particular store is a good example of why. Great products, well stocked and laid out store, friendly and helpful pet-loving staff, and good prices.
Always have what im looking for at a reasonable price. And most of the employees are usually very helpful...only time Ive had any issues was in the fish dept. Not as knowledgeable as they should be... they sold me 2 male platy fish with 1 female and they kept her pregnant so i ended up rehoming her so they would leave poor girl alone... plus had to find homes for all the babies that survived so they wouldnt keep reproducing.Thats the only reason for 4 stars...
Love the selection of cat food and products. Helpful, friendly employees. As part if the Petsmart Charities, Forever Home Feline Ranch has adoptable cats there the 2nd and 3rd weeks of every month.
Amazing store I love PETSMART in Springfield! The employees are more than friendly and helpful. Most are very knowledgeable of the products they provide and there reviews. Prices are reasonable the grooming salon is wonderfully staffed as well as the Banfield veterinary clinic inside is impeccable
We rescued a beta fish from an aboned apartment..... We have him for a year... We finally found out from a pets smart worker that we could add other fish in with him..,.. just did this today but gotta say thank you,.....he is swimming with the 3 Mollys we bought......think we made him happy.... thanks to the team at PetSmart.....hes happy again ♥️
Very, very friendly staff and doctors. They will answer any questions you may have and they are very informative. When my daughter dog had surgery they explained every step along the way. I truly love this place.
The Stores are always very clean, organized and the staff is very helpful. One can always find a good sale on something since they carry all sorts of pet supplies, foods, bedding, toys, small animals, fresh water fish and more. Some of the Stores have a Veterinarian on site, boarding , training and groomingn and they also have dogs and cats for adoption and much more.
They will come and help plus will answer anything you need to know. Met a great man last night there He is a manager but really good. Goes beyond what he has to to help you. He will even go get things for you if you arent able. Give email and get the discounts. Always have what you need in way of feed
This was my first time ordering online and picking up in store.... was it easy? Yes... did it save me time? Not really...Ill explain...I thought Id say myself some time because I needed to get the food before I went to work so I ordered online for pickup, but I went in told the girl at the checkout I ordered online she said oh, ok Ill have to call someone....so by the time I waited for said person to come, get on his iPad and find my order, then go get it and bring it to me I honestly could hv went to the shelf, gotten it myself , paid and been on my way...so no time saved and I actually think doing it myself I would have been out of there quicker.
I was going to do a long rant about the situation, but instead I will be short. My 10 year established 55 gallon tank has a nasty fungus from the fish I purchased here. I brought one in to show and the manager and he gave me something to cure it. I asked him to cover it. He told me no. I had to spend $15 to cure the tank that their fish contaminated. He claims his tank is fine. So after 10 years I suddenly get a nasty fungus from nowhere or perhaps the fish I just purchased. Im NOT happy and will be returning all their fish back. I spent about $70 in fish + new fake plants. Probably $100 in stuff will be returned because a dip of a manager didnt want to settle over a $14 treatment. They caused this and then basically told me its not their fault. Fishman is way out of my way, but they FOREVER will have my business now. Im HOT over this!
The staff was very kind and gregarious and would ask to assist whenever a staff member would pass. Everythung you need is nicely organized and if you bring in your dog, theyll offer a couple treats at the cash register.
Adopted 2 kittens from here, amazing service
I’m here multiple times a week and every time I come in to get crickets I have to track down an employee every..single...time and then wait until they can help me. This place is seriously understaffed, I can walk the whole store and only see the cashier. I once walked in looking for a vacuum for my fish tank and was told by an employee to go elsewhere, so off to petco I went, and a good thing too cause it was cheaper. I’m going to start ordering from amazon cause they never have what I need in stock.
I shop at PetSmart way too often. I have two reusable bags that I purchased there quite some time ago, & every time I shop there I bring one or both of the bags into the store with me. These bags are both obviously used & are usually sporting some attractive cat hair, because nothing comes into my home & leaves without taking some cat hair with it. Heres the fun part. Literally EVERY time I give the bags to the checker to use, I have to explain earnestly that yes, I brought these bags from home, & no, I am not trying to rob your store by taking a brand new, sparking clean bag off of the rack, & then rubbing it in cat hair that I smuggled into your establishment for just this purpose. Seriously, people. If youre going to treat customers who purchase your bags like we are bag-stealing thugs, then stop selling the stupid things.
Love this place, only place in town that had my dogs food in stock. I will always be shopping here from now on.. very friendly people
Cannot hold animals very disappointed
Always busy, usually has grooming or training happening that adds to traffic flow. Employees struggle to answer questions with facts and my dog doesnt like the place
Employees are great but not all are super knowledgeable. We were looking for cat food for our picky cat but had a hard time finding a wet food he would like. The employees could show us to the wet food but not too much more than that.
Wonderful service, and they have exactly what your pet needs, whether it be, Spiders, Birds, Mice, Cats/kittys, Dogs/puppies, etc! Quick and in n out service if your in a rush for something quick. I could really request you have a look there!
Petsmart is Petsmart, I wish they had a Petshotel. That would make 5 stars.
Witnessed a groomer pulling a dogs leg hard and she was yelling at it as well. Turned the corner and my wife slipped in feces. Not sure we will return. It did help that one of the younger workers tried making it all right though, providing a 65% discount on purchase.
Great store always love going there wonderful employees I love the fact that I can bring my kitten in there and the employees as well as customers enjoy seeing him and giving him the social interaction that he needs. I love that this store encourages you to bring along your pet so they can pick out what they want just like you would do if you were taking their child to pick something out love love love this store
First thing I would do would warn people not to bring their pets here to get groomed or bathed the staff here are very mean and uncaring Of your pets!!! Doped my pet off at 11:00 and they call me at 11:15 to tell me he was all done a ready to be picked up! WHAT? You done every thing I payed you for in 15 mins! LOL yeah what a joke I just wasted 40 for nothing! When I picked up my dog his nails hadn’t been clipped in his ears were still dirty!... And the cashier was very rude as well seem like he wanted his job and his day to hurry along and I was just on his way! WILL NOT BE COMING BACK!
I like the employee, friendly and take the time to talk with you about your needs of the animals you have. Helpful hints. The animals seems like they like the shopping they like the treats they give out for them, some staff are animal lovers anyway. Thank you PetSmart!
If you have options, Go anywhere else. Ive had issues three times with employees scheduling our appointments then arriving weeks later to be informed no appointment was ever booked. (Twice with Banfield and once with the grooming dept) Petsmart should invest more time in training their employees. I will never shop or use the services here again.
Love shopping there and the ppl are always so friendly
Jennifer M. Does a fantastic job on grooming my hyper Pomeranian and overall their grooming salon does a better job than most places in town. I highly recommend them.
Great experience. Ive been bringing my dog to them for grooming for a while now and Ive never been disappointed. They salon staff is knowledgeable and friendly. Would recommend them
Wish they would quit moving stuff around. Our dog food brand is in a different spot every time.
We are traveling the US with our dog and needed to have a checkup. He is due for shots in July but needed advise. Woodstock, our dog appears to be suffering from stress related to our 11 months of travel. The staff were awesome , the doctor awry. Gave us great advise which so far has worked. Thank you for your help. Would pop back in again if traveling back throug.
Staff are friendly. They are a bit sparse, but if you find one they are very helpful and knowledgeable.
I love this place. I will always love this place. Except I am a little Disturbed at the fact that while I was shopping I was watching a dog shaking on the grooming table while the girl proceeded to go through her phone and text and look at Facebook. What very happy about that.
You need look no further than the fish tank area. Multiple tanks with sick fish on a centralized filtration system. Swim bladder infections, dying and dead fish all over. At least most of the tanks are empty. I was told the filtration system is twenty years old and dying. If thats the case, there should not be a single live fish in that store until its fixed. Went in for plants for my daughters tank, but was so absolutely disgusted I put them back on the shelf and walked out. The only way Ill go back is to document the tragedy to post pics on their corporate Facebook page. Other animals looked alright, but if management will overlook something of this magnitude that sits right at the front of the store, who knows what theyre letting happen elsewhere.
Clean and friendly, this place has just about everything you might need. On the off chance that they dont, they will happily get it.
Some of the most caring and compassionate people Ive ever dealt with . Thanks for making the best of a bad situation.
Horrible service in grooming salon. They WILL NOT do curb side drop off or pick up from grooming. Salon was FILTHY!!! Poop all over the floor and people just walking thru it. Just disgusting!!!
Brought Nightshade home to Springfield from my moms house in Chicago and didnt have his crinkly toy, every time I opened a package hed come running.Me assuming that was what he was thinking,, found them there, he heard them and came running,he looked happy batting them all around the house. Thank you!
I just rescued a chinchilla and I am amazed at the variety of foods, treats, chewing items, (for teeth growing) exercise equipment, bedding and other needed care products.
This is a great facility for both petcare (vet and grooming services) and pet supplies. Always a fun experience.
I love this place, they may be a little more expensive than Walmart for pet supplies but the customer service is totally worth it
This place is a joke, no customer service whatsoever. Every time I go in there I get ignored, their employees just walk past as if Im invisible. 1st visit I asked a manager for assistance and she said she would send someone to help me, after 15min of no help I left. 2nd visit I asked an employee for assistance he said he would be there in a couple min to help, 5min later I saw that same employee helping another customer while I just stood there with no help. 3rd visit the same as always, I was told they would send someone over but I got nothing (on a very slow night I might add). So I went to petco down the road, and had no problem whatsoever; great customer service over there. I would not recommend petsmart to anybody.
Decent selection for our lizards. Not great for our salt water fish but they arent known for that so we dont hold that against them.
Mattie is great. Very knowledgeable and kind. Highly recommend asking for her.
The employees are very rude & not helpful at all. Went in to buy a chinchilla & was treated very poorly, almost like I couldn’t afford it or I was an inconvenience to the employee. I’ll continue to shop at Petco where they actually like have customers!!
I posted the review below a few months ago. Im back to confirm this place is pretty special. They have a pet clinic at this location and we took a very sick tuxedo tabby named Rocky in for a visit. He was diagnosed with FIP which is a death sentence. The vet hugged me when I cried. A few days later Rocky was gone. He died in my arms and Ive never cried so hard. One of the Petsmart vets checked in with us a few days later and we gave them the bad news. Within a few days we received a sweet kitty condolence card with actual handwritten words of sympathy from 9-10 different people. Wow! We really didnt think anyone would care like that. They see animals everyday. Talk about feeling special. I rescue cats so I will certainly keep giving them my business!Old review: Hmmm.... Im confused by the other reviews. They always seem pretty helpful when we go in.
They are so friendly in this store and you are allowed to bring your pet in so you can show them off. Awesome!
They have a wide variety of items for all pets. And if you can find the item online for a cheaper price, they will match the price. People there are very helpful and friendly!
I love pets mart. Makes me happy just to see whatever animal that is in there.
The best place for you and your pet can shop until you drop...👍👍👍👍😊😊😊
Great sales going on right now! Great variety of things for your furry/ non furry babies. Cashier was super helpful and sweet!
The store staff is not wearing masks which makes me uncomfortable. I doubt Ill be going back in for quite some time.
GREAT supporters of Animal Protective League, Sangamon County Animal Control & Adoption Center, Forever Home Feline Ranch, and Benld Adopt-A-Pet. Huge selection, caring staff, just a tad on the pricey side, but quality products.
Very helpful and knowlageable very welcoming and polite animals look very well kept and used to be handled very helpful with choosing an animal gotten 4 pets from them and they are very healthy
Always friendly staff. The animals always seem well taken care of.
Friendly staff decent prices for most things, plus meeting friendly animals!
Friendly staff. Quick checkout. Great selection... A but pricey but worth the trip overall.
Great employee! I love this petsmart, they always have great items.
Did a wonderful job clipping and grinding my pups nails.
I am always greeted by staff throughout the store! And I appreciate that they work with our local animal rescues!
Very impressed with this pet store. Very clean inside with lots of selection. Super helpful staff. Plus cute kittens.
Love looking at the kitties!!
I dont really like this place. But, it is not a bad place. I just have another pet store chain that I prefer. Nothin ng really wrong at this one.
You would think since they only have pet supplies they would have more competitive prices on pet supplies. I was looking for a dog door it ended up $40 cheaper from menards!?!
A plethora of products for your furry, scaly or slimy friends. Veterinarian in store, along with other services. Staff are friendly and helpful, come here for every single one of your pet needs!
I like the store one of the places i can get my cat litter from
Friendly staff and a good place to bring my puppy to practice socialization. They could take better care of the fish and animals they sell though.
It was great,1st time I have been out anywhere in a long time.
Quite a clean, organized store. The staff was friendly and everything was well stocked. No complaints.
Gina is so knowledgeable about so many animals. She kind and caring. Absolutely love that place. Recommend very highly!
I took my Airedale in to get clipped. I showed them the picture and asked for a traditional cut. I got the dog back with a schnauzer cut. The groomer said the dogs are cut the same. I wont be back.
Lots of pet related items. Dogs get a treat before leavjng.
Found everything I wanted and people were nice and also helpful
I normally like goes to that store but tonight I dont like the fish tanking was gross and had a lot of dead fish in the bottom of the tanks
Small compare to other Petsmarts. Saltwater supplies occupy about a 2 ft x 4 ft section. No saltwater fish.
Sold me a diseased fish that killed off my fish tank. Went back to Petsmart and tank where it came from was empty. Blamed me and gave minimal refund; sold me product to fight disease they gave me. Said ammonia in my tank was high; yea, cause everything was dying.
My fur baby looks amazing and the staff is really nice, I definitely will be going back of course. Thank you PetSmart.
A good place to shop for your pets. Staff helps you and answers your questions.
We had to go to Springfield to go get our puppy. So we decided to go to the petsmart there. The staff was wonderful! Very helpful!! Thank you so much!
The pups enjoyed shoppi g and sampling treats, just wish they had items for tiny ones like mine everything is too big.
Staff took the time to answer all of our animal questions. They even let us handle multiple animals until we found the perfect one
Prices way too high
Great shopping experience as always
Price mixup ay the register but was fixed easy enough. Dog beds were squashed on one side where support was suppose to be.
Pretty typical pet supply store. Staff is nice and helpful. They price match.
I like going to PetSmart for all my dogs needs I buy toys, food there and I love looking at all the other little animals they have in the store
They were very nice to a rescue that I took in for a bath. Gave him everything he needed to make him feel better.
I took my dog in because I couldnt walk her she walked me and before I left the store with the help of one of the employees my dog walked right beside me she didnt pull or nothing thanks guys so much youre amazing
Always friendly staff there and very helpful.
A little pricey on the dog food but loved that we could bring in our furry family member!
Staff was very helpful and friendly in helping me find everything i needed would highly recommend this store to anyone.
Great with my furbabies in trimming their nails
Staff is usually pretty helpful, dont go here that often but Ive never had any issues.
Friendly and helpful here. Good value in pet products and a huge selection
Can always find just what I need
One stop shop for all of your pet needs at competitive prices. They offer dog grooming and cat adoptions also.
Always friendly and they price match in store now! (reputable sources, including amazon)
Great store with excellent customer service!
Always love visiting the store because of the amazing customer service and dog grooming services they provide!
Clean store, animals look well taken care of, friendly staff, good selection, comparable pricing.
We always have a great shopping experience
Love that you can bring pets in and walk around. I have puppy and it helps me socialize her
I love this pet-friendly place. I have adopted a pet during their pet adoption event. They have a wide variety of foods and pet products.
The only place I will bring our rescue dog for vet visits and grooming.
They are out of stuff so many times. Its not worth going in there
Ok I guess, a little pricey considering you can get the same things elsewhere or online much cheaper. Dont go often unless I specifically need something from there.
Staff is always helpful, store is always clean and organized! And my pups are always welcome :)
Went for wild birds feed. Left empty handed
Water is murky and fish have spots. Definitely dont want to add to my tank!
We find great toys for our cats here. So many things to choose from. Our cats say, Yay!
Adorable place, kinda pricey though. You could buy a costume for your dog way cheaper online.
Great variety for all pets and their needs..a lot of sale prices, friendly staff
Got my dogs nails trimmed. Went great!!! Great prices and good customer service!!
The store was nice and clean and slow but the prices are high
Friendly staff and they seem to have anything you could possibly need pet related. Corporate could brighten the place up or rearrange the store a bit. It just feels a bit dark and cramped.
My dogs fav place to go. Lol
The fish will die before you get service in the fish department. Only gave 2 stars bc the cashiers are friendly.
Price match is amazing. Just wish saltwater selection was better.
They were so good to my cat!
Had everything i needed .great store to shop.
Great shopping experience. Very helpful and knowledgeable staff.
An employee refused to get up to get fish. She was on her phone and said she couldnt help because she was pregnant. 🙄🙄🙄
I love the cats and workers! They let you pet and play with the cats which my day! Polite workers too.
They had exactly what I wanted for my cat to have a great Christmas
Total reviews rating 4.3
199 Reviews for PetSmart 2023:
Review №1
2022-06-09I like the ease of their website and the friendliness of their associates. A smile while loading a 42 pound package of cat litter into my car. When I needed to change cat food for my picky eater cat, an associate discussed all the pros and cons of the different brands she might eat and would be best for her. I will shop there again. My cat appreciates them also.
Review №2
2022-05-15I went to get my dog groomed. They did a phenomenal job! Ten times better than our vet, and $60 cheaper!! I paid $87 for full service on him! That was a deal to me. I dropped him off, they were all very friendly with me, and very gentle with Bo, as he was definitely scared. They gave me a 3-4 hour window. I was called within the time frame provided. I did not have to pay anything upfront, and I was asked if I was happy with the cut. When you show up for your appointment, you have to show proof of all vaccinations and answer questions about temperament of your animal.After being skeptical of a big box store, they definitely changed my opinion.
Review №3
2022-06-10Worst quality of fish Ive ever seen and its in every store location Ive been to from Springfield, Decatur to Champaign. Sick and dead fish in almost every tank. Employees dont maintain the tanks at all nor are they knowledgeable about fish/tank products. I highly recommend going elsewhere. Also extremely high prices on fish supplies.
Review №4
2022-01-18The store was clean. The customer service was great. There dog food seemed to be a dollar or two more expensive than other places. The same with there dog toys. Overall my experience was good.
Review №5
2022-03-08Super friendly staff comparable pricing on some items competitive pricing on other items..Occasional sales lots of services available for dogs and cats...Overall excellent
Review №6
2022-05-11Krysta is a great pet groomer. She treats pets as if they were her own and is very knowledgeable in grooming.
Review №7
2022-05-15For a pet store they dont have certain things for my cat like that grocery stores have but other than that its a pretty good place to go for all your pet needs
Review №8
2021-09-24HUGE selection. Store was very clean and well stocked. Only reason Im giving 4 stars instead of 5 is because I wish this chain would put more effort into updating their stores. Just seemed like it needs a modern face-lift. Other than that, no complaints!
Review №9
2021-11-29Generous discounted prices. Also in addition, once app is downloaded you can also save even more. Purchased 37 gallon aquarium kit. For 65 dollars, cant complain. Satisfied.
Review №10
2021-12-16Just going to be completely honest. When someone comes in with 3 dogs all on leashes of coarse but want to look at fish...you may as well forget it. Some people keep their dogs at bay and some just do not understand how rude it can actually be when their dogs just roam 9 feet out and bark at people. Other than that the store is clean and well kept. Employees are nice with the exception of a few idiots but every store has them. I love dogs by the way , actually all animals! Hope this helps 😉