Kerbside pickup
Yes
PetSmart in Evanston
Categories
Location on the map
Evanston, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 847-328-1814
Site: https://stores.petsmart.com/Evan...
Site: https://stores.petsmart.com/Evan...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Peets is my go-to choice. Better roast and PLANT BASED FOOD!!! Dump the mermaid - come to the original..
Weve come to rely on their grooming to get our dog a Pawdicure Plus. But we gave up on their pets hotel. Our dog had a scar on his nose and they had no idea where it came from.
On December 19, 2021, I went to this location for my dog to take pictures with Santa. The lady told me I was going to receive the picture thru email within 24 hours, its been a couple of days now and I have not received anything. I called, spoked to management and pretty much told me they couldnt find no pictures of my dog and could not do anything about it. It was a big waste of time!
Horrible experience for both hospitals and the grooming. I’ve called before to ask if walk in to cut my cut nails is available they say yeah but every time I come in they never take care of her. Which is weird because it takes them two mins to cut them. Hospital didn’t communicate price for dental over the phone, which led to me coming in for no reason. Stood at the cashier to be check out for more than 20 mins. This place customer service sucks a lot
Decent selection of fish and tank accessories. Also the Meowijuana is quite excellent. :)
When Petsmart corporate sees this maybe they will hire more staff to be able to “ SELL “ their products ! A giant store with one register open ? Seriously disappointed every single time .
Petsmart grooming is on point. They never disappoint. Here is my baby after his haircut!
I always find all my dog things from here, & if you dont see what youre looking for just ask the staff, they will help ya.....
Huge bags of cat litter cheap. A lady gave us a giant bag of cat food in the parking lot because we do rescues. Double win.
I’ve been having my Aussie groomed here for several years, and they always do a great job. Checking in and out takes a bit of time — you have to leave the salon and stand in line at the register to pay. If they’d let me pay online I’d give them that fifth star!
Very friendly staff, clean store and great environment
Suhaiba M., the best groomer for my pup. She has the patience and great customer service personality. She actually cares about my pup. I highly recommend her service and expertise! Awesome Groomer.
Maybe its just me,but everytime I go in there the floor employees all come to work in whatever isle Im shopping in.our somewhere real close.very uncomfortable. Will be shopping at another store,cause the vibes are really off to me.
Taking training classes with Tara is not only fun but very effective. She is loving towards the dogs yet sets clear expectations and boundaries. We all learned a lot and I would highly recommend her and the training at this store
They refused to cut my dogs hair. They are causing my dog to be blind and she has been running into walls lately. She cannot see with all her luscious hair and they still refuse to groom my dog. This is ridiculous.
This location has a big selection of items. Vet and grooming available here.
I went for a big bag of puppy pads. I searched online for pricing and availability. The on the shelf pricing was listed as more than the online price, but at checkout was even lower priced than listed online because Im also a rewards member. Confusing for sure but still got what I wanted at a great price and in stock.
Caught two workers being s*xual. Let’s just say fingers and back-ends were included. I filed a complaint, but I returned to see one worker still there. I just figured I can travel a little longer to PetCo. Although I hate their staff attitude. Gonna miss you, PetSmart.
I was sold a item that had been returned and didnt have all the parts and when I return that one I was given another pump that was new but defective and on my third trip I was told to buy a cheaper but more reliable pump(pet smart waited two hours of my time this morning.
My go to store! Isaac is one of the managers and has an up and beyond attitude to help you help your animal. Science hill has been impacted by the pandemic, my 18 year old cat has been put on a special diet not only has Isaac called me each day telling me whats going on but has put comparable food on hold thats on the market that can be substituted for now until the prescription comes back to the shelves. Hes amazing best detour for my kitty.
I’ve gotten doggy salon services for my dog twice here. The groomers are friendly and my dog always comes out looking amazing! The prices are pretty standard.
I had a good time at this the puppy likes the toys.
They have all your pet supplies there and more 🙂
Nice store with pet hotel services. Very clean
We bring my dog to Doggie Day Camp every Wednesday, as my wife and I both work late on Wednesdays. She absolutely loves coming here and comes home exhausted and so happy. Every Wednesday morning she anxiously waits at the door for us to put her leash on so that we dont forget to bring her with us! (seriously, dogs are so smart).The people who work there know her and always greet her with a smile and a laugh when my dog inevitably trips over her own paws from pure excitement. At $20/day for a full day of play, its a very fair price, too. For any working dog-parent or anyone with a high-energy dog who wants to give them a fun day away, this is a wonderful option. The employees care about your dogs well-being and are so friendly and willing to make accommodations. Highly recommended!
I wish they had more sales and feeders.
I didnt get my cashiers name but I remember she said she was fairly new, 6weeks in, and she went above and beyond to connect with everyone she rang up. Shes exceptional at her job. She deserves the world and a raise🤩🥰 wish I had her name but all I know was she was an older person of color. I hope she is having a good holiday this year.
Great selection of all pet needs
Take my pup to daycamp here. He loves it. The staff is hit or miss. There are some nice people there. Always have what we need.
When I brought my dog Adele home on Monday after leaving her at her 1st visit at the Petsmart Hotel two days before, she was happy. When home, she drank water as never before. I even completed the survey with stellar ratings based on my initial meeting when I left her. But then she developed a terrible diarrhea not to be helped with a bland white rice/chicken diet which lasted into Friday when I took her to the vet and cost me $$$. Besides she found carpeting as her favorite spot and Im still shampooing the rugs. I tried calling the Petsmart Hospital, left a message. Nobody ever called me back. This is my first visit at the Petsmart Hotel. She is 16% pit bull terrier and was not allowed to play with other dogs, so I dont know why this happened to her. I will not be returning to the Petsmart Hotel. She is still on antibiotics and pre and probiotics.
Kobe loved his training here!!!
Staff is friendly, but the store really needs to rethink how it does the pet adoptions. Our cat of 19 years passed away a few months ago, and we were so sad. Finally, we were ready to pursue a new kitty for our family, and happily filled out an application. We even had our hopes set on a particular one, and were told the paperwork would take about a week to review and be approved. But the way they do it, really leaves you hanging. Here we are, a week later, and no call. Perhaps the kitty we hoped for found another loving home (which is fine with us), but we were ready to spend about$500 on cat trees, toys and supplies, only to not be given a call. And, thats how they operate. If chosen, you get a call. If not, you just never hear anything. It made us really sad, and now we dont even want to go back into the store and try again. I really think they need to rethink their process, for it left us sad, and feeling rejected (we even gave our vet as a reference!). #PleaseRethinkYourProcessPetSmart
Always good! Great grooming services.
Medical treatments for my Dog Lamont. Great Service.
Its OK so long that a very mentally disturbed woman named Nancy isnt working there anymore. Shes short, skinny, about 60 years old, with very short hair. She truly dislikes her job at PetsHotel.
I made an appointment a week ago and I just drove all the way here for them to tell me they dont have anything scheduled. When I scheduled the appointment, they never got an email, phone number, of credit card, so I asked them TWICE if they needed anything else from me and they said no. Why make an appointment if theyll cancel it without telling you?
This is the first time I used Pet Smart for one of our cats to get claws trimmed. I was delighted on the ease of the groomer in handling our 13lb. cat. It had taken my husband and me 20 min. to get him in the cat carrier before we came. Erin pulled Kit out of the carrier, checked over his teeth, expertly trimmed his claws, and we were done in a few minutes ( less than 5). My husband and I found the task of trimming Kits claws impossible, but Erin did it in no time flat.
Long lines, not great customer service. There are plenty of other options!
I left my dog there last weekend and was the worst care ever! My dog came back another dog, he is always being so happy and now he is so sad ! He has some red spots on his body and he came back so dirty !!! I AM NEVER COMING BACK TO THIS STORE EVER!!!!
I seriously just received the best customer service from Mike at the Evanston store! He went above and beyond to help me and it’s great to see that some employees know how to treat a customer. I’m pretty sure he’s a manager, and if he isn’t he definitely needs to be! Thank you so much Mike!
Great place to shop fo yourr pet needs, theyve such a great helping caring staff to take care of everyone walks into the store.
We bought a dwarf hamster from this place. Not only was my 8 year old more knowledgeable than those working there, they also sold us a cage that was horrible. Our hamster managed to escape and never return, after we all got attached to him. What kind of a pet store doesnt know which cages to sell? Now my daughter wont stop crying. Thanks a lot for the horrible experience!
I adopted a cat from this location. The staff was very friendly to the pets and to insure my needs were met. While I waited for my pet, I watched a staff patiently assist a customer who had very challenging questions about blending foods to feed her dogs. I shop here often for my other pet and It is always a friendly helpful environment. It was pleasant having such caring people assist me with the adoption. I recommend this PetSmart, to everyone who have or desires to have pets.
Came into this location 2 times I waited for 10 minutes for the worker in the fish department to help me out after he was done with the lady in front he walked away and came back and said the store was closed it happened 2 times CHRIS is the worst customer service worker I’ve ever been assisted by.
Unfortunately we had a bad experience at the grooming salon. They burned my pup and were not very helpful when I called to ask what products were used and how they dried her. I was attempting to figure out if it was a chemical burn or a burn from heat. They didnt offer a refund, just for me to bring my pup in so they could look at her (not sure what a grooming salon is going to do?). I did not bring her in to them again and took her to my vet. Avoid this store for grooming.
The Manager Mike is an exceptional employee with outstanding customer service! Helped me out with making sure I had everything I needed for my new aquarium.
Manager was very helpful. In store prices are higher than whats listed on the app in some cases. Check the app first to get the best price. The litter I buy is cheaper than Chewy.
Come here for my aquatic friend needs, they stock about everything needed for a healthy aquarium.
Probably THE WORST shopping experience my wife and I went to this location on Oakton to start an aquarium. We had been doing research for a few weeks and were interested in angelfish. When we went there we first started looking at tanks and an employee asked what we were going to put in the tank we had a 20 gal. I said angelfish and she said “ABSOLUTELY NOT! One angelfish will need at least a 60 gal. “ which was weird because everything I saw said about 10 gal per angelfish and we only wanted 2. I could have been wrong so I went with it and looked for a bigger tank they had 10 20 29 and then jump all the way up to like 150 gal nothing in between, so we start looking at other fish and another employee came along and asked can she help we were really just trying to see which we liked so I said “no we are just looking” she said “what are you looking for” I explained that we really just want to pick a fish we like and then we have that we will ask for help about the tank and set up requirements she would not take this for an answer and continued to question us until I finally got irritated and asked was she in rush or are they about to close because I didn’t understand why we couldn’t have a few minutes to just look. After this she said that maybe if she explained the fish to me it would help(very demeaning) so I was forced to listen to a 10 minute presentation about all of the fish which really didn’t affect my decision at all. She kept making vast over statements like “you can do up to 1 inch per fish” and “all the fish in the top row can go in a 10 gallon” which included angelfish but then when I asked about what the other employee said she said “that’s a different story “ and then after asking about a few other fish I got the feeling that she wasn’t going to let us get anything less than a 30 gal tank which they didn’t have which means I’d have to get the 100 something gal tank. So after all was said and done we left with no fish and no real information about what we would need. So I don’t know if they were having a company contest on who could sell the biggest tank but i ended up leaving with nothing except knowing for sure I won’t be back to this location Also before we left the employee who gave the 10 minute presentation gave me a pamphlet that I thought was going to give me info on fish care and tank set ups but it’s about treating fish diseases so yea again not helpful.
This place took great care of my pooch! Staff from all departments are friendly, helpful, professional. The clinic staff is amazingly caring to pets! The salon staff is great! The daycare is wonderful!Make this your pets place, itll become yours too!
The store was clean and the clearance aisles were plentiful, but I was walking around for 15 minutes waiting for an associate to help me at the kennels (new dog owner, I needed help choosing the appropriate size). Several employees walked past on their way to break and not one even gave me a second glance. Don’t expect great service.
Very convenient. I like having my clinic, my pet store, and my doggy daycare in one building.
Store: First off I want to say the store itself is AMAZING. They always have the items I need in stock, my dog loves it and I always find GREAT deals on dog food, treats and toys.PetsHotel/Doggy Day Camp: I’ve never left my 4 y/o dog since I got him 4 years ago. While traveling this Thanksgiving I had to find care for him. The staff at this location were great, they went above and beyond to make him happy and comfortable and I highly recommend them.
I have been using this Store for over 25 Years. Due to the Addition of theirs of Products, including an Animal Hotel, Grooming Service and Animal Clinic, they have been able to accommodate all Needs. The Staff is super-friendly, very knowledgeable and interested in Accommodating your Special Needs. The Selection of their Products is great, they frequently have “Special Sales” and I like the Special Display of “Phase-Outs”, obviously at a special Discount. The only Improvement I can suggest is a more responsive Check-Out Area, the Delay there, is at Times taxing.
They have a dog training area, groomer, vet: totally one stop shop! The employees Ive interacted with were attentive. The small animals and fish seem to be in good condition, though we saw a dead beta fish on the shelf in one of the dozens of little jars. I am always reasured when I see a veiled chameleon not looking stressed.
The friendly atmosphere and conscientiousness demonstrated by management, all associates/clerks and groomers keeps me coming back! Store #0427 rocks due to the employees’ excellent work ethics, thanks guys!
We took our dog to doggie daycare here which was AWESOME! Sadly though they forgot a toy he brought with him and we live out of state. I decided to give them a call to see what they could do and they gave me a credit for the amount the toy cost in the store so I could get him a new one in our home store. We so so so appreciated that!!
My family and I have been coming here for years. The staff is always helpful.
I usually have satisfaction with their products and their prices! I love to use shipping services from the store, it has been fast. Sometimes I dont find treats to buy online, but there are other options to purchase.
Jacob in grooming was really good with Laylas first nail trim today! She was over the top with wiggles and he did a great job with her!
Refused to board my dog upon arrival due to the fact he’s wearing a cone. Having to now cancel an entire vacation due to petsmarts negligence on communication. Avoid this place at all cost
Everything you need for your fur companion you can get here. Its a good sized store and the staff are helpful if not always knowledgeable (I have two giant picky Maine Coons who wont eat pate food unless I starve them for a week, and every time I ask the staff to help me find high protein food that is not pate, they falter). A little more training would help the staff.
Brought a training clicker and collar for my puppy
Brought my dog here for the 1st time about 2 months ago for a nail grind, the staff was so sweet and didnt judge him based off of his breed. I brought my dog back to grooming 3 weeks later and the staffed remembered him and made us feel like wed been coming in for years! Today I brought my dog in again for the 3rd time and once again the grooming staff was happy to see him! Im very impressed with the way they treat all the pets, they make us feel welcomed everytime, my gentle giant pitbull and I are definitely satisfied with the customer service here!!! Highly recommended!!
Away from home on business, had to take Furbaby to daycare due to her whining at hotel. Petsmart Evanston made me very comfortable leaving Bekkah in thier care.
Always a pleasure to come into your location at Oakton near McCormick. The experience is very friendly and professional. Everyone is helpful and engaging with a smile and I think thats what makes me and Im sure others coming back.Ive been to other stores and I dont have the same feeling of family as I do when I walk into your location. This is because I have been coming to your store for over twelve years and Mike was your first person that I had engaged with regarding my Red Eared Sliders (Aquatic Turtles). His knowledge and experience with working in the field of reptiles was very impressive as well as helpful to my needs.I have been able to communicate with Mike about my turtles as well as my Albino Leopard Gecko and so much more ever since.I have been unable to get to your location and I happened to be by the PetSmart on Touhy in Niles. Its a very nice store and its been a place where I have been able to get the things that I needed for my pets, but recently my experience with working with the staff was not as enthusiastic and knowledgeable about the my needs of my pets. While I was trying to just cut time off my commute and I figured that I would run in and get everything I needed was fine in a pinch but not the same. The manager Sara, was very nice and helpful but I just dont think that she knows enough about the things that I needed to help me with my pets.Its very important to me that I have the proper knowledge from an individual who can help me with my Aquatic pets. I dont think that shes able to. She sold me some Aquatic Turtle food and it turned my water in my seventy five gallon tank PINK !! My turtles body was slightly pink in color and I had to break down my whole tank and clean it !!What the heck are they putting in the food is the first question and then why is this on the market. I was trying to find something else that I could give as a little treat in between feedings for my turtle and then this happens !?!Its very important to me, the consumer, to have knowledgeable people working in this field.I will not be going back to that store any time soon.I should have never left Mikes store in the first place because even though he was just starting out, he knew what he was doing.Recently I had to go to your store and I met yet another wonderful person named, Isac, who was professional and experienced in his field with the knowledge of the things that I needed for my pets. Its so important that I can come into your location and be able to engage with all of your employees in any manner as to what I need. Sandra and Ben are just a few more people I think that I should mention because theyre very important to me whenever I need something.I also have a beautiful Staffordshire Terrier who has known Mike since she was a puppy.Shes eight years old now and she absolutely the best !!Thankfully, she came into our lives. By the way,Lola our baby girl, was a rescue from very horrific circumstances and one of your old employees who was friends with my daughter, was instrumental in helping us with this rescue.Youre employees at this location have been a wonderful part of my life and I will continue to be a loyal customer.Thanks for always being a special part of my pets lives and mine. I am very proud to call Petsmart on Oakton near McCormick my home store. Theyre actually like family to me which says it All !!Youre forever grateful store customer and friend, Nicki
Its an expensive pet store but good deals on cat litter
Nice place.friendly staff.
Its nice but now to costlyBut pinta liked the food thereSome good prices
Just love being able to take my doggies to the store and go inside with them. They love it being able to see other dogs etc. Especially with the winters we have here in Chicago the doggies and I get stir crazy staying in the house day after day after day....Thank you PetSmart!
I would definitely recommend PetSmart over Petco! PetSmars actually has healthy cat food! Petco has tons of cat food and guess what, 90% of it is not healthy!!! Check out this website CatFoodDB, very helpful!
I go here to have my dog cleaned and nails trimmed. I love that you can choose the groomer and go about a schedule that suits your pet and the groomer. I love how they leave my dogs nails.
Awesome and affordable .. I was pleased and my babies were not stressed from the visit. I didnt break the bank even walked out with treats.. I would recommend .Kudos to the Doctors and Staff for helping me and my babies walk away feeling good with sincere customer service .
Our dog loves Doggie Day Camp here at PetSmart. The staff is always very welcoming and knows him by name!
I take my dog there at least 3 times a week and he loves everyone. The staff is amazing with animals and I wouldnt trust anyone else with my pup. I highly recommend this Petsmart for both Day Camp and overnight hotel services. Best staff in the world!
My pets, have enjoyed their experiences at the Evanston PetSmart doggie day camp and their overnight stays! The staff are ALL so friendly and genuinely love pets! I am so happy to know that my dogs are well taken care of whenever they go there.
I have been taking my dog to get groomed here for over a year and Ive been very pleased. They do a nice job and the price is reasonable. I wish they would offer more coupons though!
Only went for crickets this time.
Suhoiba gave my dog a great hair cut!
I dropped my cats off for a 3 day stay and was met with very unfriendly staff who had no interest in my cats. Then I had made a grooming appointment to have nail caps put on and I received a mean phone call accusing me of not knowing I needed to provide the caps (which were in a bag I had left but the guy upon check in was only half listening). Finally she found them and I asked specifically to only have the caps put on the front claws. However when I picked them up they have caps on all their claws.When I picked the cat up I asked how their stay was received ”fine”. When they finally came out from the back they reeked of urine. After I commented on it the lady said “oh yeah they Peed in their crate”. That was it I got no review of how their stay was or what happened. Not to mention they could’ve called me to tell me that they stink and asked to have given them a bath.I do not recommend this place and I would not leave your animals here. Now I have to take them to go get a bath and Everything I brought there stinks (cat backpack/blankets).
We only need to go... we never need to go, but we choose to every several months to get something or other for the dog. I pretty much make my kids come with me to look at the hamsters, I really want a hamster, but I need the kids to want one to justify my getting one.
Tara at this location is the BOMB! She is such an awesome trainer and truly cares about your pup. My pup Biggie and I came here for beginner classes recommended by some peers on FB and all praised her for her ability to train their pets. I decided to try it and I see a huge difference in my pup already. By no means is he perfect, but he is so much more attentive and he practices much more self-control. Tara really ensures you understand how to train your pet and how to be consistent with them. I would definitely recommend classes with her and I will be taking more classes here as well! 5 stars from me and Mr. Bigs.
My 6 month old puppy absolutely loves this Petsmart! We started out trying the doggie day camp and he always has a blast! The staff is wonderful! He always comes home exhausted! Hes disappointed on days when my husband and I are home and he cant go to daycare. The early drop off and late pick up hours are a huge plus for my husband and I as our schedules vary throughout the week. The staff in the regular store is also super great! I can always find an associate if I have a question. We are very excited to try the grooming salon and puppy obedience class next week.
Is always very nice to go to PetSmart to get what I need for my dogs; everything there has an excellent quality.
Friendly staff, good inventory, knowledgeable people. I love it.
Charlee love Doggie Day Camp staff is amazing
Terrible customer service at BANFIELD. I’ve been a customer of theirs for 17 years. Show up for an appointment and sat around waiting for 15 minutes at the front desk with no one around, had to finally call the location for someone to come out of the back to the front of the store to help me. Tried to check my pet in and was told the 15 minutes was too early they could check me in at the hour instead. 👍🏻 Not coming here anymore.
Wonderful Grooming! PetSmart Hotel is excellent. If you pay a little more, your dog will play with other doggies.
My dog was trained here by Tara. I recommend it if youre looking into it. Shes so kind :) Place is great and cat adoption fees are pretty reasonable, too.
I love petsmart. I have been going there for 5 years. I love how its not very far. The first time my dog went to the pet hotel she was frightened, but the staff comforted her. The staff really care about the animals and dont just leave them lying there. Petsmart also has all my needs for my other pets like food, toys, and everything. All in all I think Pet smart is a nice place.
I have been taking my dog to PetSmart to be groomed for 2 years now. The hair cut that she got today is the most disappointing. I asked for them to make my dogs hair very short due to the warmth, and it is still very long. They only took off about half the length and I wanted a lot more than that. Her face is still a mess and Im going to have to find some scissors and fix that myself. My dog gets so anxious when we go, that I try to leave quickly, so going back to complain is not an option. I am very disappointed and Im seriously thinking about not returning.
I missed my kitty, that had to be put down - so I stopped to watch the Doggy Daycare, wanting to see HAPPY animals. ... a very nice employee from Blue Pearl Animal 911, where my kitty was taken care of, works here part-time. She saw me, told me there are cats for adoption in back. I wasnt ready, but I enjoyed seeing these cats and reading their little back stories; how they ended up here.I used to go here for pet food, supplies and toys. Every once in a while they hire humans that shouldnt be here, who I hope a provoked animal attacks; BUT, overall this is a decent pet store (since there is no address, Im hoping Im rating/reviewing the right store). I think theres a vet clinic here, a grooming salon and the afore mentioned dog daycare. Many people bring their pets in and thats always nice to see.
The birds there look miserable. Its one thing to sell small birds that sell quickly and are good for beginners. But the cockatiels are literally jammed into a cage that barely accommodates finches comfortably. . And the canaries sit there until they get arthritis from sitting on the same size perch until they are rescued. Im sorry, but seeing them in that condition literally reminded me to go back to my smaller pet shop or to buy supplies for my small zoo online. Torturing a burd just for profit is just bad buisness. Stick to parakeets and finches. Leave the more advanced birds to the breeders or specialty bird shops. I will probably not return to your store or any other petsmart after seeing this. Its disgusting.
I shop at the Evanston Petsmart for my two cats, and I am able to find all their needs at a reasonable price with friendly and helpful service. This location always has wheat grass for my cats, and not all locations do. This location also has prescription required pet food, which is convenient as my cats require it. The PetSmart employee at the front of the store has always welcomed me once I walk in the front door, and that is always a nice touch!
Everyone is extremely helpful and kind. I havent had a bad experience there yet. We also take puppy classes there. Tara is a certfied puppy Jedi master.
What can you say...this is the place to go for pets. I not only purchase food and lots of treats, but I utilize the services Doggy Day Care, and the Pets Hotel. The staff is very attentive to the needs of your pet.
Wow! The selection of organic, healthy pet foods is mind boggling! And toys for dogs, cats birds and other animals come in all sizes, shapes and descriptions. Join the club for discounts. Lots of free parking.
I come here for crickets its the only place close by my house and i always have to go find someone in the store with my two kids. After you wait and search for an employee you than wait another 10 mins in line. Its worth driving the extra 5 10 mins somewhere else. Dont waste your time here.
Ordered online quick accurate transaction picked in store and it took less time to get than it than it took for me to order it online. Great staff, positive people.
I bought two Beta Fish for my children. The staff was very friendly, and helpful. The store layout could use some work, however.
Very smart guy in the fish section. Khodakhak. Thanks so much for the help and looking forward to buying more fish and getting more information about what I’m buying. Thanks to Khodakhak. (Sorry if the spelling is wrong) :)
I shop at exclusively at Petsmart to get all my pets supplies. Its the best! My kitty had been having a real problem with hair balls and their associates were was so very helpful in helping me find the exact right food to really cut down on her hair Ball problems. I would recommend them to anyone. Theyve got from what I can see a real large selection of...well everything you can think of for pets. I would recommend them to anyone who wants to get supplies for their pets!!! Yay! Petsmart!!!!
Always helpful staff and great products, great sales, amd they price match of you find it cheaper, bring in flyer.
In terms of PetSmarts, its a larger store and definitely has a much more expanded selection than your quaint city dweller store that is in my Chicago neighborhood.
I had bad experience before at grooming but this time Jacob handled my dogs and Im more then pleased with the results.
Excellent job grooming our two dogs. Thank you!
Seems to be short on help, wait time was horrible.
I always have good service whenever I go there. Would go more often, but their prices are a little steep. I can only afford whats on sell.
This store is a good option for most pet needs. The line isnt usually too long. They offer boarding and grooming which is really nice.
They have all the cat food brands I like except for one. They make a point of greeting customers and saying thank you when you make a purchase.
The staff very friendly they give my dog Zachary a consistently good hair cut
I was looking for new harnesses for my pet-kids. I asked a young lady for help but she didnt know the answer to my question and moved on. On the plus side, the cashier was friendly!
On Monday, April 19th I took my dog to this Petsmart for a Bath with Furmanator ($37) for the first time. It worked very well but within 24 hours.....now my dog has an eye infection from this service. Thanks to Petsmart, I had to pay a $200 vet bill because of their sloppy work. I am very upset and pissed off due to sloppy service. I will no longer have my dog service at this Petsmart.
Helpful and efficient staff. Great customer service. The best prices and incentives on excellent selection of food and products.
Easy to find what you are looking for And a helpful staff when you need them. They dont necessarily know much about their products tho
Very relaxing customer friendly
Clean, safe, pleasant place for my dog - I never worry about whether she is being cared for well.
Very few pets; cant speak to smarts but the people working there seemed cheery and ready to help. Not much to differentiate it from competitors but such is usually the case with chains.
Third visit in three weeks, they were out of my dogs favorite refrigerated Fresh Pet food. To their incompetent management, I wont be making a fourth visit...EVER!!
Their always good to my family...all of the employees are friendly and helpful. Thanks for all you do!
PetSmart in Evanston have the best groomers. My 2 dogs are frequent flyers there. So check them out.
Candice! Did a fabulous job grooming my 8 year old females first 🦁 cut. My kitty is so happy!
Good prices, pretty knowledgeable staff. Not a lot of ferret supplies and the dog grooming is pricier than other places.
Not so much supplies
Clean store, awesome staff, good variety. However, you can get better prices online and shipped to your home. I like thus store and staff.
Very good customer service I have never had a day when I walked in and somebody didnt say hi how can I help you today
Great, clean facility. Knowledgable and friendly staff. I come here for fish and the the selection/price point/quality is a great balance.
Great store and friendly workers. Prices are good, also!
They carry Natural Balance. Clean. Always friendly. Great in between place for Evanston and Skokie residents.
Im not a fan of selling animals, would give 5 stars if they stopped. Otherwise a decent store, items in stock and kept up.
Wishing the prices were not so steep. I want to help the local economy but the prices online are better.
We used the doggie hotel to board our dog. Our dog training classes start on July 17th.2019.
I generally can find the things I need for my cat. And I enjoy always stopping to visit the kitties in the adoption area.
Nice clean petstoe with very helpful staff. They do nees a bit more reptile supplies but other than that I was very pleased.
I have become a very loyal customer to petsmart..Kali & I love this place from grooming to Banfield, the free treats..the pet parties what more can ganmadog own ask for.
As far as PetSmarts go, this one is very nice, clean, organized, and well maintained. The pet hotel is nicer than motels Ive stayed at!
They Have a decent selection of things for pets of all varieties. However, the fish tanks had dead snails and dead fish which was extremely upsetting.
Easy display and have what I need for my cat. Yes! Ill be back to this location when needed.
Waited too long for check out. At least 8 in line. There was newbie and someone returning a cart of cat stuff. Yes, a cart full.
The place was very dirty. They have cleaning stations, but no one cleans up after their dogs. Im sure the staff hates having to do it all the time, but thats no excuse to leave it.
New veterinarian was knowledgeable and attentive to Georgies condition and older dog needs -- most helpful.
Friendly staff and generally quick service. A bit of an old location but kept pretty tidy
There were a lot of amazing stuff that I wanted to buy for my dog, but most of the stuff is overpriced. I did not find what I came there for.
Awesome staff... You can tell they work hard but theyre always friendly
The Petshotel here is always really great. This is the second dog Ive taken here a few times and I always get them back really happy!
Great place for everyday animal food, care, and adoption. Very friendly staff to both customers and pets.
Staff was SUPER judgmental. All I wanted was a goldfish and they assumed that I wasnt gonna take care if it.
Great friendly staff. Very clean store. So many varieties of snacks and food.
I always bring my dog here for the grooming salon and they’ve always done a great job!
This is a smaller petsmart than usual but still had everything i needed. There wasnt many service people around to help and noone at register to helpwith customer needs
Had come in to pick up food for python , and while I was walking by I overheard a white heavy set chunky dude harassing a tall black dude with glasses, this made me and my child who is underage, feel quite uncomfortable and bad for the employee.
Just got some dog food and made appointment with grooming. Fast and efficient. This is a good branch
This is my favorite store! Great customer service and i love how that this place is always clean!
Most petsmart I visited all the groomers are well eduacated and trained and do a great job on your furry friends.
Im able to do a quick buy of food for my pet easily today! As always friendly helpful staff!!
My fav pet smart friendly staff
Had a few problems with my dog. But, all Im all they care ..
They take real bad care of their bearded dragons and leopard gecko the have a basically already dead beardy that the crickets just climb on and they have leopard gecko with it really thin tail and one of their feces has mucus but everything else is ok
Everything you want for your pet,if you can locate it in the store.
The people there are always friendly.
Positive environment and everyone was really nice. Its also cool to watch the dog at the dog hotel play around.
Great service and my dog loves the doggy day camp. The reward points are also great!
Decent selections at very high prices
This PetSmart is kind of dingy and depressing. Things dont seem as well kept up as at some other locations Ive been to.
Vera is the best she has patience and very knowledgeable about how to groom I think she is the best we are one happy customer
No one helping you i need to bay fish and looking u help me ans the men whent is came whit 😠😡 go find othe please to bay.
Nice Staff. Often a long wait by the aquarium due to lack of employees though
Nicest people work the doggy day camp, always very friendly and care a lot about my pup.
Great staff and you can find everything you need for your pet
Every time I see or call Eboney on the telephone to talk to her, Why do she make me feel GUILTY? LOL. Look at that face!!!Shes My Baby!
Great products, prices a little high but extra money goes to helping homeless animals
My dog and I love this place. Grooming, products and staff very caring.
Most welcoming store. Friendly employees and very good selection of pet food, accesories and toys and lastly ...pets !
Very friendly staff, great food, treat, toy selection
Could be better with properly stocked cat food
The petshotel takes great care of my dog. The staff are always friendly and receptive.
Excellent service!
Very friendly and helpful
I stop here often for supplies. Never out of stock, nice staff
The staff is very polite nice and always ask customers for help
Friendly staff. All know our dog by name when we come in. Excellent trainer.
I walked out of an appointment with the vet. It was unclean and were not concerned with my pets health.
Old style, re innovation work is definitely required. The staff is SUPER friendly.
Great staff members who really care about their job and your pet!
I love the one in Skokie because theyre so friendly and listens
Its quite smelly in there. Been to many other locations they do not smell this bad.
Clean and well organized. Friendly staff.
Really big Petsmart store. Knowledgeable workers and a big selection
Good place for pet supplies with a very friendly helpful staff.
Total reviews rating 4.3
199 Reviews for PetSmart 2023:
Review №1
2021-09-12If your looking to buy betta fish dont come here. There wall of betta fish are mostly dead. Go to pet supply plus they actually care for the fish. The photos here are from short videos I took before the made me stop recording.
Review №2
2021-12-20The staff is nice enough, however our dog is a rescue. After attempting to board out dog there, they called quickly to say she was growling at them. I understand not wanting to put yourself at risk or danger, but there was NO effort made to get to know our sweet dog or anything prior to placing her in the back where it is loud, new, and 100 dogs barking. Id be anxious too if I had to stay back there. They told me they wouldnt walk her or give her play time, just simply clean up her droppings for the week. NO effort was made to make our dog feel comfortable. Other dogs love it there, however it was not for us.
Review №3
2022-03-23Thanks to the team at the PetsHotel for taking great care of Roxie while I was traveling this week. She had a minor tummy issue while she was there, and the on-site vet was able to check her out and sent her home with an antibiotic. Im not sure which one of us was more excited to see the other after almost a week apart!
Review №4
2022-04-24I have been going there for 6 years now. Bigger and with a larger selection of items than the one at Broadway and Foster, including CBD products and prescription only diets. Love it.
Review №5
2022-07-04Tara the trainer at Evanston Petsmart is absolutely incredible!! She is extremely knowledgeable, patient, kind, and is always willing to answer questions outside of classes. She is highly recommended!! Couldn’t ask for a better trainer.
Review №6
2022-05-14I brought my Huskey girl for a grooming appointment and staff were amazing, she unfortunately had a couple of accidents during the appointment but staff was very patient, true professionals, Ill definitely bring Mia Rose back to see Angel!!
Review №7
2022-01-20After coming up empty at other pet supply stores, I was happy to see they had plenty of cat food in stock. I was so happy! Also, the person who checked me out had helpful info for my underweight cat, and she was friendly and fast. Ill be shopping here more often.
Review №8
2020-07-21Great place to drop off your precious cargo four legged buddy! They take care of the dogs with each dog getting customized instructions from owners. They hose down the floors all the time for cleanliness!
Review №9
2021-04-09Wonderful service. They have everything you need for pets of all kinds. Pet hotel. Grooming station. Pet hospital. Clean. Friendly staff. They sell frozen mice, crickets, fish, pets, pet food, pet toys, pet treats, pet accessories and way more.
Review №10
2022-03-07Amazing service. They were able to groom my very resistant puppy - and quickly! Highly recommend