In-store pick-up
Yes
Petland Rockford in Rockford
Categories
Location on the map
Rockford, Winnebago County, Illinois, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Comments (199)
This location is great. Very clean, friendly staff and lots of variety for animals. Enjoyed my time playing with the puppies the most! Bella answered all my questions on the different breeds and the personalities theyre known for. Shes very knowledgeable and friendly. Made my experience there just that much better!
Ive been coming to Petland for 20 years. Watching Petland grow with much variety. Their new setup is very nice more open and comfortable. Everyone was friendly and helpful. Definitely a place to bring the kids so they can see all the different animals. Awesome selection. Overall its a great place for all your pets needs.
I haven’t started my dog search yet but wanted to check the place out. Super cute pups and really nice people! Lena was super informative on different breeds, which really helped on what puppy would be suited for me. Definitely coming back for those pups!
The puppy’s are so cute, really well taken care of. Our rep was really helpful, Lina she knew what she was doing and didn’t give us the run around. I’m so I love with our German Shepard Lola. Definitely recommend this place.
Visited the store today. Great staff, cindy was so helpful and was able to answer all of my questions. She also took out different puppies for me and my daughter to play with. Had a great experience over all. Definitely coming again.
I have become a loyal customer of this store. My interest is in fish and aquariums.Their fish department is awesome! They carry both freshwater and saltwater fish.I have become a customer of the department manager, Edie. The owner definitely put the right person in the managerial position for this department. Edie is so knowledgeable about every angle of the department. She has been helping me since I first walked in their door. I wouldn’t have the beautiful and balanced aquarium without her help.Edie, Always bright and cheerful, and at times funny, is a straight forward individual and doesn’t mislead anybody with her suggestions or directions as to what to do. She is dedicated to the store and it’s customers. You can see her passion for her work and shows her passion in the other departments as well. Thanks Edie, you have a loyal fan.I’m very happy with Petland and don’t foresee myself going any where else.
The staff were very welcoming and greeted both my pup and I once entering the store. I came in looking for treats and this kind worker named Lexi was a great help. Can’t wait to visit soon 😊!!
I had an absolutely amazing experience at petland. Not only are the puppies super cute, the staff is also very welcoming. Lexi was a huge help in my process of searching for a puppy. She knew the breeds and puppy information like the back of her hand.
Came in looking to add to the family had a really great experience store was clean , puppies all looked so cute & happy. Sales associate Lilyana was very helpful in choosing a new member for my family.
Highly recommend! The store was clean and staff was very friendly. We were looking at puppies and Edie was very helpful and very knowledgeable on the pups. Definitely coming back!
MANY THANKS TO LINA!!! She has always gone above and beyond to make me feel welcomed at this location. She’s super helpful, and always makes great suggestions. Her love for animals really shows.
I went to Petland unsure of what dog food to buy for the dog I was sitting and Cindy was extremely helpful and kind with all my doubts and questions. She was attentive and very knowledgeable. She is a truly qualified employee.
I am thinking of purchasing an exotic pet. Your employee Abby was enthusiastic and knowledgeable about a variety of pets. Her help and insight was very beneficial to me
Love love lovee coming here and seeing the beautiful puppies. Havent been able to get my right puppy yet but Lina helped me out and was so sweet today I had to leave a review. Thank you lina for brightening my day. Her smile is contagious!! And her accommodating spirit is very welcoming. Customer service 100/10 ❤️
Great visit! i came for some toys for my pets and a lovely worker named abby helped me around the store and gave me lots of advice. will for sure come back here if i ever need anything!!
I want to thank Bre for helping me become a dog mom of two (now)! She is my go to at Petland for any advice with my dogs, toys, food, and other supplies! I would give 7 stars if I could. 11/10 recommend her.
I recently got a Gecko from a friend who couldnt keep him in a move. I came into the store to get meal worms for the Gecko and Abby helped me pick out what was best for the gecko and we discussed care. Will definitely be coming back.
What an amazing store! Lina is so kind and welcoming which made my experience 100% better. She was there for me every step of the way when searching for my new furry friend! Thank you Lina!
I’ve come in quite a few times, a few months ago Edie helped me get a pet leopard Gecko and with her help he’s happy and healthy. I definitely trust the store’s employees and love the selection here
Awesome store! had plenty of help from an associate named lina… she was so sweet & full of answers to all my questions! because of my encounter with her, i will most definitely be coming back for future purchases!
I came in looking for a snake with very little idea of what to expect. Abby was very welcoming and knowledgeable of the snakes and how to care for each of them. I even got to hold them! I’ll definitely be coming back
Edie is very knowledgeable about the fish tanks, I came in a few days ago looking for help on setting up my first freshwater tank and she was very informative. When everything’s set up and ready for fish I plan on coming back.
The normal price for their puppies is very expensive, I did however buy a dog from them poor baby was their for almost 5 months! She’s a very sweet cuddly dog the owner did give me a reasonable price or her , but I wish they would the rest of the dogs too so more can go to loving homes 7,000 plus for a dog is high way Robbery plus not very caring to get these poor babies home no one deserves to live in a little cage with not even a bed in it ! The staff there is very friendly.they are short staffed for the amount of puppies they have . The puppies are kind of dirty and smell bad . I’m glad I get to give one a better life she’s already spoiled! Please lower your prices give everyone the price you gave me , care more about the animals then the money! Thanks for giving me a decent price on our fur baby do better please! Pet land the warranty for me and most people is really absolutely worthless you have to take them to the approved vet they pick for everything and the stipulations in the warranty are a lot ! I’ve been taking my animals to the same vet for over 20 years the vets I trust! A dog or any pet is a big responsibility a life responsibility!
Everytime I visit everyone’s friendly and the animals seem to be at home. I got help from Abby on my next steps for becoming a snake owner. She was knowledgeable and helpful throughout the whole experience. I hope to return soon and take home a pet:)
Staff was very helpful & knowledgeable I also loved playing hands on with all the animals ! Will be visiting again!!!
The staff members are really nice and respectful, Lilyana was the biggest helper when I came to check about certain dogs. She was respectful and explained everything neatly! I definitely recommend going there and talking to her!
I really liked the diversity of animals in the store! The employees are all very nice and friendly and being allowed to pet and interact with the animals before purchase is really nice. I only deducted a star because looking at dogs and cats in pet stores makes me sad.
The other day, I went into Petland looking for some toys and things for my cats! Bre saw me in the aisle and asked if I needed help anything. I asked her to help my pick out a few collars for my fur babies because you have too many cute ones! After we picked out some collars Bre helped me at the counter and I’ve never had a more enjoyable experience! Thank you Bre! Thank you Petland!!
Im so grateful for this store and for the person who helped me! Her name is Abby and she was so sweet, she helped me with a new ferret cage and the necessities like water bottles and treats. thank you for helping me out!!
I am so happy I choose to get my dog here it was an excellent experience and it was so easy with the help from Alexis, she throughly explained the process and showed us various ways on payment plans. It was an overall great experience and I will be back
I went to pet land, unsure of what I was looking for. Lilyana was very knowledgeable and informed me on the benefits of purchasing from petland! I got to play with an American Shepard, shitzu and a black lab! Loved them all!!! Thankful for a clean environment with friendly staff!
I’ve been on the look for a puppy and lexi was huge help in helping me find the perfect match. Pugs are full of love, I’ll be coming back soon!
Theyre super unethical. They forced me to leave a 5 star written review in order to work there. They also price down animals as they get older just to move them out of the store. All of their prices are overpriced. The package is a ripoff and an upsell to the max that isnt needed. I would avoid this place for your next animal and instead find a good breeder.
I had such a great experience here! Just came in shopping around for toys and such for my furry friend and Lena was a rockstar! The service was great and awesome atmosphere :)
I went in for some supplies and could not find what I was looking for. Store associate Lily was able to help me find what I needed and went out of her way to assist me. I appreciated the extra help.
Lexi is very knowledgeable about all the puppy breeds! she’s also very sweet and kind. you can tell she takes pride in her job.
Very nice store. Excellent customer service from Cindy. She was very friendly and kind and had no issues helping me find what I was looking for!
Awhile ago I walked into petland scared and alone. I was given a fish tank from my late grandmother. I wanted to get a fish for it so that maybe I wouldn’t be so lonely anymore. There was so many different fish at petland. I had no idea which fish would be right for me. An associate came by. Her name was Bre and her smile made me feel at home. She helped me choose the right fish for me and my tank. Now every day I feel a bit of happiness knowing I have a friend. I’ll never forget the associate that helped me that day. If you’re reading this Bre, thank you. Maybe one day I’ll see you when I go in for fish food.
Edie was amazing! She helped me pick out the perfect accessories for my dogs. Highly recommend Petland!
I had an excellent experience at petland. lexi was very knowledgeable and helpful. she catered to my every need when i had a question about a specific puppy!
Had such a pleasant visit the other day that I needed to write a review! Lina helped helped me find everything I needed super quickly. Super friendly and efficient!
Love the variety of fish you guys have. Bought supplies for a fish tank and Abby your employee was very helpful, quick, and courteous through the entire process
My wife and I spent a couple hours here today. The Budgies have clipped wings and are in open cage but there werent any that wanted human attention. There were three Conures and one of them was willing to climb up take food by ✋. Then the other two were willing, they seem to be friendly to the humans. No larger breed of 🐦s available.The store has nice visiting areas for puppy visitations. Multiple Co-workers were seen cleaning the kennels and in aquarium room. There is an overall smell of animals as soon as you walk through the door.We looked a two different puppies, a Bernese Mountain 🐕 and a Cavalier King Charles Spaniel. Yes I realize that they are on opposite ends of the spectrum. My wife was kind of grossed out by the overall cleanliness of the dogs. They both had feciecs matted in thier fur. Both dogs are AKA certified but the pricing on the dogs was much higher than the Googled average results. My wife also noticed that they all had clean water and loved that they were drinking from bottles but thought they were under weight and pointed out the ribs and bones on the Bernese. I mentioned to her that I didnt really think they were underfed.Overall a nice change of pace from the PetSmart and Petco trips.
Alexis was very helpful when i came in to purchase a puppy. she provided me with all the information i needed to successfully bring my mini goldendoodle home!
I came in with my granddaughter over the weekend and Jenna was very knowledgeable about the breeds and helped answer the questions that I had, great customer service!
They have great staff and are really helpful with puppies information they really know their breeds I would high recommend getting dogs here
When I came to Petland the person who helped me (Alexis) was an outstanding worker she was very helpful and courteous she even gave me a couple tips and tricks on how to potty train my new pup.
I went into petland just to pick up some dog food for my mother’s dog franciss. I had no idea where i could find the food i was looking for. A worker named bre helped me find exactly what i was looking for. She also helped me pick out treats. Thank you bre. Without you id still be searching for dog food. Franciss will be so excited.
Jenna was so kind to me when I came in this week. She answered all my questions and even went through the isles with me, she was great.
I went in and had tons of questions about building a salt water tank Edie helped me with everything was very patient and polite very very respectful and has alot of knowledge on what I would need and how to get my salt water tank properly set up thank you so much Edie
Was recently here looking for a dog and was helped by Lilyana. She was very helpful and knowledgeable. I could really see that she really cares about her job, the customers, and animals.
Omg the place is so amazing and the birds were adorable and one of the coworkers I met named Cindy given me much facts about them. Thanks so much Cindy for the knowledge you shared with me!!!
The staff here are amazing people, especially Cindy. She was very helpful and was able to help me decide which dog to buy
Had a very great experience, walked in to browse and any questions I had about the animals or accessories Cindy was there to help! Would come again.
It was the worst experience of my life...3 employee took 45 trying to catch 2 Oscars & never could. I had talked sbout adopting a dog and they didnt even want to tell me what type of dogs they were & wanted to talk to eachother. They lost thousands of dollars, because they were not working they were only there to hang out with eachother. They are horrible employees who have no idea what they are doing...I will never go back there, ever.
I came in not knowing everything I would need for my leopard gecko. Bre helped me get a few more things for my set up and even helped me out with some new meal worms. Will be coming back.
Abby helped me with filters and other supplies for our fish tank. She was knowledgeable and very helpful.
I took my dog to Petland to find things for her and Cindy was very friendly with me and my dog. Cindy was very helpful , thanks to her I found the perfect harness for my dog.
Lily was great as always. Smile on her face and super helpful, makes you feel valued as a customer!
Came in the other night while they were pretty busy and Jenna answered all my questions about the pomeranian, great customer service.
Lexi greeted me as soon i walked in! she introduced me to the sweetest little cavalier. he was absolutely adorable!
Nice pet store, friendly staff and a good variety of pets. I like that you get to interact with most of the pets. When it comes to prices, I know they are not the best but I would go back just because I get to hold some of the animals and they are so cute.
Sadly no puppies anymore due to Illinois state law regarding commercial breeding.They seem to have doubled down on ferrets and they are adorkable.
Went here to get a hamster but ended up falling in love with an overpriced puppy. We bought him and love him endlessly but he was very sick after we got him. Ended up paying several hundred dollars in vet bills and medicine to get him well. The attached vet to this store doesnt provide care unless you pay crazy prices.
Great Service! One of the employees there was very helpful, last time I was there. Her name is Cindy! She pointed me at the right direction to look at what I needed! ☺️⭐️⭐️⭐️⭐️
I came in to play with puppies and lexi was very helpful and nice. she pointed me in the right direction of some of the sweetest puppies!
Way healthy then the Walmart fish in Belvidere. They do take care of theirs fish. I would recommend going to this place for fish. But for birds if you do want them to fly they might have clipped wings. But all in all it a very well kept pet store. I dont know if the bird wings are clipped.But the fish they have are Golden Dojo Loaches, Gar, Koi, Blackmoor goldfish, and Oscar.And they also have clown fish, and freshwater puffer fish. The Two image are one from the store and one from my fish tank.
Had such a great experience visiting Petland. The staff are welcoming each time Ive gone. Haley is always my go to employee to get help when seeing the various dogs! I enjoyed the opportunity of getting to play with the puppies and she helped me find the one that was a good fit for me and my home. She is amazing and a great person to turn to ask about anything! She helped to make it an amazing experience!
Very great place to buy things for your pets. Cindy helped find exactly what I need for my cats. 😁
Great staff! Lina in particular was a great help, always cheerful! definitely will be coming back.
I came in just wanting to look around and the worker was so helpful, Cindy got a puppy so that I could play with him and answered all the questions I had, if you happen to come in ask for cindy
This place tried to sell my wife and I a Dachshund for $7000, after hiding their prices. Really, that’s $7000... unbelievable, very unethical, especially since they even offer financing to take advantage of the idiots who are willing to WAY overpay.
Love going in there . Very clean and caring employees Edie is very helpful when asking her a question thank you petland
Daughter purchased a very cute Syrian hamster. Found out less than 2 weeks later she was quite pregnant because she had 6 babies. No problem, we love animals. Called Petland, which is a call center by the way, not the Rockford store, and was told sure, you can bring the babies in when weaned. Ok great...so at 4 weeks old we called before bringing 3 babies into the store. Our call was transferred to the Rkfd store oh no, we dont take them. Seriously? You sell us a pregnant hamster and then we are stuck raising 7 hamsters instead of 1? Ridiculous! Way to be responsible, Petland.
From the moment I walked in I was greeted with a warm welcome by not one but two employees, they were very helpful and friendly. One of them even walked me over to show me where the cat stuff was and then helped me find the brand I needed. I believe her name was Natasha. The place was also very clean and neat and it looks like they do a good job at following the cover-19 guidelines. Overall I was very pleased with my experience there for the first time.
Came in and was helped by Jenna, great knowledge about puppies. Loved playing with them.
Went in today with my kids - they loved it,Lilyana had no problem helping me she was very helpful !
I do have allergies but they never bother me in other petlands or other pet stores. It just makes me question if they clean there because I could hardly breath at that store. Otherwise ok fish selection and neat that they always seem to have hairless guinea pigs.
I was helped by Bre with getting a hamster for my son! He loves the hamster and loves the help we both got!
Overall a good pet store! The people there were really kind and helpful when I was purchasing items for my rabbit. I especially like the dog leashes they sell there that has a specialized clamp. Though, I did think some items can cost a little bit. However, some items at Petland can be cheaper too. Thats why its important to research prices at stores :)
What you charge for pets now is ridiculous. I cant believe the pet store we grew up with has turned into a corporate monster with greed coming before animals needing loving homes.
The people who work here are nice enough but Petland in general is very scammy. Please call the breeders before blindly buying a puppy here. The last puppy I looked at they wanted 5700 for, then I call the breeder and they sold the puppys for 600 to 800. I know petland puts some money into the puppies but 7 times more then the breeder wants, I dont think so.Fun update, petland in rockford closes, the end.Yes to the owner of Petland Rockford, I have visited every Petland store I have reviewed. Not all of them are bad unless you consider 4 stars bad. I would stop questioning the integrity of your reviewers and start looking into your own.
I think her name was Eddie but she helped me find some saltwater fish for my kids, she was very kind and professional. She has a friendly and pretty smile haha. I will return if I need anything else :)
This place is pretty cool. I came in shortly after they opened, so it was pretty slow. They are friendly and always try to get as much information for you as they can. I was helped by Kayla to show me the different breeds they carry and how different they are to take care of. A great experience.
Beautiful pets here , Very nice welcoming staffs looking forward to coming back soon! Had help from a nice staff dalton!
Went to get my granddaughter fish for her birthday. Edie was amazing. She answered all of my questions and guided me in the purchase of compatible fish. If incoukd give her more than 5 stars I would.
Fabulous customer service! I was really impressed with the cleanliness of the store. My favorite department was the fish department, where the selection was great and it was well maintained. The employee that helped us was named Kyle, and he really knew his stuff!
Had a very lovely experience there, got so much help from Cindy! Very much thankful! Definitely recommend!
Lilyana was really helpful she was able to help me get information on all the types of dog breeds
Came into store with a couple questions and employee Jenna was very helpful and had great answers and customer service!!
I always enjoy going to this store. The fish department is great because it has such a large variety of fish. They also have some very cool reptiles. This is always my go-to place for my fish tank!
Great place for animals. I didnt get the guys name but he made it fun for my kids. Did some live fish feeding. Got to hold a few different type of pets. My kids love going there.
This place is so awesome. All of the puppies are so cute and i love that they let you play with them. The fish department also has some really cool looking fish. I love it here
Kyle ( hope I got his name right) but he Rocks at Petland! Last few visits in the fish department the tanks are looking great and the advice is phenomenal. My fish have been healthy and thriving. Been shopping here for years but his customer service is beyond any other pet store and the best yet. Thank you.
Fish selection leaves a lot to be desired. Most tanks dirty and dead fish with live healthy fish.
I enjoy going in to Petland Rockford. The variety of small animals and fish are great. They also have all the supplies you need for these pets. But the best part is playing with the puppies. What a great variety. You could tell that all the animals are well taken care of.
Are these reviews fake? Every time i come in here its heartbreaking to see the(way overpriced) puppies and kitties. Too often they look skinny and ill. Not to mention the lack of any type of comfortable bedding. Not that i would, but if i was ever to buy a pet from here it would only be to save them from Petland. Please dont go here. Rescue your pets from a shelter
Absolute rip off for dogs when in looked at a massive honestly thought the most they would be asking it would be $2,500 wrong $8,900 what a complete rip off compared to other breeders. Where you can get an AKC certified registered dog for a fraction of the price even with shipping. This place is an absolute scam buyers beware do your research before you fall a victim.
I had a pleasant experience at this location. The staff are friendly with excellent customer service skills. Natasha was the employee who helped my friend and I find whatever we needed and was extremely knowledgeable about anything and everything we had questions about. Overall very helpful and kind.
Lily was super knowledgeable and helpful! Had a great experience. We will be back
Abby was wonderful to work with. Very helpful with the fish & knowledgeable.
Had a great experience here. My fish are wonderful and Edie was so very helpful.
Never bought a dog before unless you count getting one from a no kill shelter as buying one, and Ive had several. They had a king Charles Cavalier and my wife has been thinking about trying to find one. Called about price and couldnt believe the the asking price. I think you could buy a cow and have it processed for what they were asking. Im sure you could at least buy a half a side and have it cut up.
Great place to get a feel for what owning a certain pet means, you can pet and play with kittens and puppies. The kids love going there! Only thing is I feel I’m asking how much a Bentley is when I ask for prices there, absolute premium prices. Last weeks puppies was a “pure breed chihuahua, $7000, plus their optional $2500 for the services entry offer. 🥺
I just got my puppy here, everyone was so nice and helpful! The puppies were very healthy and happy and well cared for. They got to see so many people and they had an entire room for them to run around and play. They let us play with as many puppies as we needed to find the perfect one for me, I couldn’t be happier!
In response to the market research: You are so far off and clearly have no clue what you’re doing. Your employees know you’re clueless, too. It’s unbelievable how this is being handled. Nobody will pay your prices unless they’re completely uninformed. I tried you again today and you still have chromis at 19.99 and cleaner shrimp at 43.99. I even saw a yellow tang at $135. Are you kidding me? I’ve been a long time customer and we even have a puppy from you guys. I promise I’ll never step foot in your doors again and I’ll spread the word about this. Unbelievable. Good luck.For years, this was my go to place for saltwater fish. Aside from Petco, Petland was the only place to buy saltwater livestock in the Rockford area. Once the new owners took over, things went very wrong in the fish department. Damsels and Chromis, for example, should never be more than maybe $6. I was shocked to see them priced at $19.99! Today, I even saw a skunk cleaner shrimp priced at $43.99! This is around $15 everywhere else. I don’t know where they got their pricing from but it is absolutely ridiculous. I can only hope the new owners see this and that they correct their pricing strategy. If anyone ever buys one of their fish or even coral at the prices they’re asking, then that person made a very uninformed decision and the sales person should be ashamed for letting them pay such inflated prices. I would guess the owners aren’t very hands on anyway. They’ve had a squirrel fish there for almost a year now that is priced at nearly $80. Here’s a hint.... nobody is going to buy it. Mark it down to next to nothing and get rid of it. Update your lighting on the coral display. Maybe a single radion or two Kessils. Make it look like you’re in business to serve the hobbyist and price your products to sell. You’re sitting on a small gold mine and seem to have no clue. Your competition is Petco. A little bit of effort on the owner’s side could turn Petland into the local fish and coral shop we all want. Trust me, there’s a great market for what you sell but you need to get your heads on straight to attract the people willing to buy.
Such a joke of a company, trying to charge 6k for a weiner dog. Telling me carona this that blah blah... A wiener dog does not cost 6k 1500 is reasonable. couldnt imagine how overpriced all the other pups are. Not sure how they expect to find homes for dogs at that price. Purebred or not its overpriced. My German Shepard purebred cost only 130Besides the dogs I cant imagine buying anything here. Way way to overpriced
Super friendly staff, very helpful. We had a lot of fun with the birds and the dogs.
Right when you walk in it smells... But thats what you have to expect when going to a pet store with a wide variety of dogs! The pets to the supplies for them, is of amazing quantity... The fish selection is great, and the staff (for the most part) is grrreat!!
Cute animals and friendly staff but unreasonable prices. I mean $8500 for a little kitten? You could go to Winnebago and get 10 for that price. Im happy they take care of the animals and all but thats just too much.
I came in and played with the puppies today, best day ever! Bella was super helpful and knowledgeable, she answer all of my questions and was very patient. I will definitely be back to purchase a puppy from here one day!!
Love the interactive approach with the animals
Went in today to get insects and fish filters. Kyle helped us out and we were all set and ready to go in about 5 minutes. Not only did he help us find what we needed but he also gave us lots of very helpful information regarding ANY questions we asked as well as helping us find the best prices!
Loved my experience at Petland, Kyle in the fish room helped me out with some awesome fish and they have great prices, great quality and exotic fish for all to love. 6/5 stars. I would highly recommend.
Amazing service! Staff were Absolute sweethearts and Most of the animals have good care. The staff are very educated on animal care. Got a few of my reptiles there. ALTHOUGH they shouldnt let the little kids harrass the poor rodents on display. Overall very happy as My chameleon and Crabs are THRIVING after buying them from here.
I love to see the animals especially the reptiles and bunnies. And the puppies. I love to interact with the animal. Just wish the cost for animals and supplies was more cheaper.
I definitely recommend shopping here for a new puppy ! Cindy was super helpful and taught me how to attend to my new puppy’s needs. Clean environment and amazing helpful staff!
It is a very friendly place to select a pet for a family. Specifically Kayla Carlson is very knowledgeable about the dogs they have and is interactive with the customers. She makes sure her rooms are taken care of and brings positive energetic to the room.
Way too expensive I can’t believe they wanted $7100 for a puppy!!! All people of all income levels should be able to afford a pet especially during Covid having that companionship is second to none. I feel like they are taking advantage of the fact people want puppies right now and just makes me sick. They told me would be better off going to a breeder. I don’t know about you but I certainly can’t afford that much for a dog but guarantee you I take care of my animals like my children. They go to every vet appointment have all of their shots are treated like my family even tucked in at night. In my opinion it leaves out working class families who want a pet and I find it unfair to us and the animals. We could have given this puppy our everything our home our family our love but because of the high price we had to walk away. Sad. I hope Petland in the future considers the working class and offers more affordable prices.
Bre did so good and I appreciate her helping me find what I needed for my puppy, thanks Bre!!
Natasha helped us pick out everything we needed to bring home our bunny! She helped us beginning to end to make sure we had all our needs met. Petland always has the best employees. Will be back for more fur babies 🥰
Drove 1200 miles for some of the best service and the perfect puppy. Katelyn was a great assist on getting my paperwork filled out and gathering all the right things for the road trip home with Remo the wonder Bulldog. I highly recommend getting you puppy here! Thanks to Carl, Katelyn and the crew for helping out. Nice store, clean and friendly.
Employees acknowledged their fish had ick. They did not create a warning label for customers. Found a dead snake in its encloser. The rest of the snakes were covered in ticks
I recently lost my 14 year old golden retriever. While looking for another golden retriever puppy, I saw a female golden retriever puppy on the Petland website, and it interested me. When I called about the puppy, I was told that the price included lots of vet care and other things, but the (reduced) price of the puppy was $8400. Since I am 100 miles from Rockford, I certainly would not be driving that distance for veterinary care. While the $8400 price might have been okay for someone who could use the extras included in the price, paying that much for a puppy and not being able to use those extras just doesnt make sense.
Absolutely an amazing store! Beautiful animals well taken care of and the staff is very very helpful! Definitely recommended for all of your pet needs! I was at the store yesterday around noon 1:00 and one of the associates Melissa was absolutely awesome! Edie was the other associate I spoke with and she was very very helpful as well!
Needed help putting together my aquarium and Edie was very helpful!
I had a great experience here! I was looking at the dogs and Haley helped me with information about one of the pomskies. She was very kind and was able to provide answers for all of my questions. Highly recommend!
If I could give 0 stars I would. Maybe for dogs and fish this place is good but if you are looking to buy a rabbit from here . I don’t think you should . I bought a rabbit from here thinking this was a good purchase but instead with the food and hay they gave me to feel her she sadly passed away do to them lying the rabbit was younger than they said she was and the food is not healthy for her. They refuse to give me money back due to the warranty that is only 30 days. I can only assume this happens a lot since they only set it for a month ... for a pre mature rabbit.
I went and bought a bunny, they had such a great selection of bunnies I COULDNT DECIDE. The staff kindly went out of their way to teach me fun facts about the bunnies based on personal experience and general breed facts. I was so pleased with my decision and got a bunny, I named it Drake Bell. It was such a great experience, I ended up buying many accessories, maybe more than needed because the Staff made me feel so welcome and warm, that I didn’t want to leave. Ever. Thank you Petland, I found my forever pet. 10/10 recommend if you need a bunny or simply a warm kind experience. Ask for Karen she was very friendly.
Very clean store! I walked through the fish department and all the fish looked healthy. The puppies were super cute as well and Kapherane was super helpful with all the questions I had. Definitely will be coming back!!!
8 thousand dollars for a blue heeler,,,,, they gotta be crazy, I feel bad for the animals that stay there forever waiting on someone to drop there life saving on a pet.
Nice selection of pets, looked like water issues in the fish department, messy. Great customer service, a lot of people had the same idea Sunday. So it was busy, overall pleasant experience.
We lost one of our guinea pigs shortly after Christmas and in a desperate attempt to find another female guinea pig we went to Petland. Total mistake. Not only was the guinea pig we purchased $70 we were required to buy a $13 bag of food. I signed a ton of contracts and took the guinea pig home. She sadly passed away 8 days after purchase, which was outside of their 7 day return policy. We have had guinea pigs for over 14yrs and have never had one pass away under 6yrs.
Petland was great, played with some puppies with my wife, daughter and I. Also held some bunnies and snakes. They are really friendly even if youre not buying a pet from there. I personally wouldnt buy a dog from there just because I believe in adopting a dog. Other animals like bunnies and guinea pigs are a little higher priced then I have seen other places. Given all the animals there it is actually pretty darn clean and doesnt smell bad either.
The lady that helped us was very friendly and very informational.. I came with a friend to look for her and I actually bought a puppy back in October. All the ladies are super nice and I had a great experience! I definitely tell people to come here!
The workers were extremely helpful and kind. 10/10 Customer service. They kept the booths perfectly clean and made sure everyone was attended to. Petland of Rockford has always been a great location and I will continue to come back!
Went in on November 16th to purchase some fish to add to my two tanks. I purchased two plecos and 10 guppies. Well they all died and infected my original fish with ICK. Now I am losing my original fish. I tried contacting the store via phone and cant reach anyone and the call center it makes you talk to has ridiculous wait times right now. I love my fish some belonged to my deceased father and Im heartbroken about what is going on with my tanks. Please go elsewhere so you too dont have your tank wiped out like mine.
They have a variety of animals my favorite animals are the rats,Chihuahua, chinchilla, and ferrets
Went into the store specifically for fish . Wasn’t sure exactly what I was looking for . Kyle greeted me right away , he was very helpful and knowledgeable! He answered all my questions and went above and beyond to help me . You have a new regular customer in me .
My puppy came home sick. All his vaccines have to be redone according to the vet. Charges are outlandish for what it offers! No need to pay these prices when you can buy from a local breeder, lesson learned. Also, they ask people to write a good review while in store to get incentives at the store. Take those amazing reviews with a grain of salt.
So many cute puppies to play with!! The staff is super helpful with everything especially Jenna:)
I tried online and in the store. It was difficult to get an answer on pricing so I had to go in. Im not sure who the pricing scheme is right for, but I was disappointed that I wouldnt be able to just buy a dog without all of the unnecessary extras. For example i asked about an older (for a puppy) male golden retreiver. The price I was given was $6,200, with their extras package having their stated value of just under $3,000. Thats $3,000 for a neutered male golden. Why they couldnt save me the trip and at least send me a price range when I inquired is beyond me. Whoever the car dealer is that they have giving them sales advice needs to go a different direction.
I would give 0 stars if I could. I had bought a bunny from petland about a month and a half ago. The past couple nights she had not been her normal energetic self, she hadn’t been eating much or moving around. I had taken her to the vet and they said she’s malnourished because of the food the store had told me to get, the store also told me she was 4 months old and the vet said she’s only around 2 1/2 months old which means they also lied about her age because she was only 6 weeks old when I bought her. I was supposed to get her the right food this morning and when I woke up she was dead because of the food they had me giving her. I called them and they refuse to give me my money back because it’s 20 days past the 30 day warranty. And now they’re refusing to give me my money back unless I get a note from the vet and they told me I had to keep the body for proof. they also aren’t acknowledging that it’s their fault she’s dead.
I would like to start by saying that this by no means is a reflection of the staff as they were very welcoming and tried their best to help. This is however a review of the stores policy, we purchased the deluxe hamster kit + hamster, took it home, set it up only to find out the little guy could get out. 1hr later we were back at the store only to find out there was nothing they could do because of the items being opened. I even offered to purchase the opened items if I could exchange the cage only. The answer was no!
I was in search of some rats for a pet and one of the employees, Zach, was extremely knowledgeable and helpful! He answered all questions I had and helped me decide that rats were the right pet for my family. I will be coming back!
$7000.00 for a puppy is $6000.00 over priced. I cant believe they can sucker people into spending that. Puppies were adorable, but didnt cost that much to leave hospital with new baby.
They have such a wide variety of dogs. It’s amazing. Cindy was so helpful and knowledgeable about so many breeds. Definitely coming again to play with more puppies
Got a puppy from here, awesome dog but he gave my other dogs kennel cough when I was told by the worker he didnt have it anymore, made a appointment and was told he had it really bad. Be careful.
I had a great experience. As someone who always is in the store, the service is great. Workers are always answering questions i have. Also as i have four dogs myself, going into puppy section always makes me want anotherI highly recommend this store. By far the best pet store around
Bought a puppy hear not too long ago, he’s a wonderful HEALTHY puppy. The staff are also excellent.
That was fun! Youll end up leaving with a pet. Grwatvstaff. Pettable pets. Vetted adoptions.
I have been coming here for ten years. I find everything I need for my animals, its a nice clean store. The staff is always helpful Edie especially kind and knowledgeable and gives good advice. I have spent time in there just to admire all the animals. Too bad more stores arent as friendly.
Haley was a pleasure to work with and helped me pick out my new puppy! Will definitely be coming back to work with her soon she was great
I love how clean and nice the staff is here! Especially staff member Kylie Johnson. I always love seeing her whenever I’m in the store seeing all the dogs and she is always so sweet and helpful. Thank you Kylie for your exceptional customer service and always making the experience great!
The store is amazing always clean and has what I always need when I go there for dog food and supplies. I adopted a dog earlier this year from this location their dogs always look so great when ever I go there I wish I could adopt more. The staff is amazing the sales staff helps you out with what animal you are looking for whether it is a puppy, small animal, or even a fish with out feeling pressured into buying they make you feel comfortable and like family when you are there. I did get the pleasure of meeting a couple of their kennel techs while I was getting my puppy and can not thank them enough for such great care amd effort they put into the puppies each and every day thank you Emma, Edie and Acey for the amazing work you guys do.
I love this place. The staff is super friendly and always incredibly helpful and they make it super easy to find what you are looking for. My favorite two employees have helped me out so many times. I cant remember their names but one is a female and works with the reptiles and fish and has her lip pierced. She is amazing. And the other is a tall ginger guy, both very friendly and very helpful.
This store is beyond outstanding! I bought my dog and iguana from there not too long ago. Staff is super friendly and educated about their products and animals and make sure they are in best care. I plan on being back soon!
Just visited the store and was helped really quick. A young man, Roman, with all sorts of information in the fish department answered all of my questions and gave me a few pointers on what I could do. Im really happy with the help.
I highly recommend this place! One of the staff members, Haley, took time to answer all my questions about what we’re the best brands for my cat. I left a happy camper.
Staff is very friendly and there is usually one staff member in there that has a lot of knowledge. Always willing to answer any questions. If you are looking for fish they have the best selection in town and the healthiest.
Cindy was super helpful and knowledgeable about all the puppy breeds, I will definitely be back to get a puppy from her soon! Love this place and their hard working employees ❤️❤️
Best selection of aquarium fish and shrimp in the Rockford Area!
I love pet land its always been my go to place for pet supplies! They have the best prices out of any of the other pet stores in the area. However since under new management, I feel that I can no longer stop in quickly since employees no longer seem to stay at the front desk. I usually have to wait 5-20 minutes depending on the day to be helped.
My experience here was better than any pet store Ive ever been to, I needed some fish supplies and Kyle was super helpful with everything I needed and answered all of my questions perfectly. I highly recommend going here for any pet supplies you need and if you need help with anything fish or reptile related definitely ask for Kyle!
Amazing store! They provide so much value with the puppies, Ill be buying all my puppies from here for now on!!
I just can’t say enough wonderful things about Joe at Petland! His customer service was top notch. Such a smart guy- he helped get my aquarium back in shape. Joe sold me on Petland and ditching the big chain pet stores. As long as Joe and his aquarium knowledge are there, so will be my business.
Puppies are the best part of the store. Me and my parents have been in and worked with tracy a few times before. Shes great. Ive met a few of the new hires as well.great job.
Love this store, love the puppies and fish department. All the staff are super friendly and knowledgeable.
Stopped this gem today to bring my anxiety down... Since. Being stuck at home over a year due to COVID. Even though Google said it wasnt as packed.((But it was)). I was able to maneuver through hoard and got to see some puppies ( a few were alseep). I will surely visit again maybe next Saturday or Sunday.Thanks Petland
This will likely be the last time I come to Petland. This used to be the go to place in the Rockford area for saltwater aquarium supplies/live stock. Now all of the prices are so high that you would have to be a fool to even consider buying anything. Most of the fish are miss named and the staff doesn’t know any different. The corals are labeled as “assorted corals” and are priced at almost $60 for a coral that I can get anywhere else for $10-$20. If you ask the staff what a certain coral is they couldn’t even give you a guess. All of the tanks have out of date poor lighting. The tanks have fish mixed in with each other that should not be together, almost all of the tanks have dead fish in them, the glass isn’t clean, and most importantly the fish that are alive aren’t healthy. This has taken Petland of Rockford off my list of fish stores to stop in to. It’s so sad hearing from your staff that you have cut their hours and wages because you aren’t making any money. I hope something changes in the near future or the store takes new ownership. As of now you have lost my business.
Today was a great experience! My fiance and I spent well over 2hours here playing with puppies and each and every employee was extremely helpful and sweet. Always cleaned up after animals and handed us each puppy we wanted to play with carefully and explained them to us. Keke was absolutely amazing!! She handed us almost each puppy we played with and I have never had such a great experience than with her! Thank you petland for giving us a great afternoon. I use this as therapy to cope with life and it helps the animals too. Also thank you for the cookie for our Rocket boy! Great job PetLand, we will be back!
What used to be the best fish store in the area became the worst in a matter of weeks after the new owner took over, I have a fish room and was one of their good customers for fish. Now is just so sad to go there and see how they are doing everything backwards. Besides that new employees are just plain bad. I guess Ill be buying fish online only now.
I feel really bad for the little puppy. I would have buy and take care of one.but when the manager come and give us the Total price of the puppy. The price was way to high. 6k for little puppy. Little shih Tzu.
We stopped in to look at the fish supplies and while we were there, my daughters wanted to look at the other pets. The kennels they kept the dogs in were so nasty. They were smeared and steamy on the inside of the glass. It smelled too. The fish area was in need of a paint job, it was cosmetically poor.
Wonderful knowledgeable staff....Edie was great....will be returning.
Such a variety of pets! The staff clearly care for the animals and the tanks/cages are always clean. You can pet any animal whether you adopt or not. The fish are all alive which is better than basically every other pet store. They also carry lesser known brands for pet supplies at a decent price.
I kind of miss the old setupIf toy wasnt a furry friend thats great but lacking on the scaled companions latelyWhat happened to the younger guy that bred bearded dragons? He was a HUGE asset to the store. Now its like its all high school age people that are still gung oh too sell a kitty or puppy, but mention rat or reptile and all but one (young lady with several tattoos whom deserves a promotion based on her people skills) will shy away and call the one aforementioned young lady.
I came in a few months ago to buy a dog and this young lady I believe her name was Kayla Hill came up to me and starting talking to me pitching me with these dogs and the way she was talking sold me I don’t know how she did it but she definitely needs a raise or something I don’t know but the way she handled herself was amazing I’ve never seen that in a pet store before in my life she did an absolutely amazing job thank you for my dog Kayla hill.
I love visiting Petland. The employees are always so kind and knowledgeable. The prices are fair. The facility is always clean. I recommend stopping in whether you are looking for your next pet or need supplies or treats for those you currently have.
Decided to try Petland yesterday. Going in with low expectations I was not disappointed. Every tank that had rainbow fish in it had ick. There was a few fish would have purchased but they always seemed to be in an infected tank with the rainbows. I asked how much for the otocinclus cats ,since no price was on tank,and the employee looked around the other tanks and pulled a price out of her butt. Really. Go check. How hard is it. One person working fish department. Another employee was sweeping the same spot for 20 minutes. And it wasnt even clean after that. No way the owners care. Stick with online fish. Unless you need a 55 gallon tank for almost 400 dollars. What a joke.Thats it. Thats your response.Great place to pick up ich for your fish too!
Petland offers its customers the opportunity to handle a desired pet before purchase and since the little furry critters are used to being handled, you can have peace in mind knowing that they wont be aggressive. The interactive area is clean for its visitors and pets. I visited 3 times, so far, only one CSRep was approachable.
I was looking for live rats as pets. The other pet stores dont carry them anymore because they can be snake food. The ladies were very helpful and told me when the best times were to come in and get them.
I lived in cherry valley most my life. It has never looked as good as it does right now. Associates are very helpful and polite. I used to walk in there n see dead fish and it would smell like animal cage, not anymore. Everything is very clean and well maintained. The animals are healthy, and friendly because they are open to play with. Great experience
Great pet store! The employees are all very knowledgeable and helpful. The animals are all very well taken care of, and they only use AKC approved breeders.
They should hire better staff because theyre a little more caught up on talking rather than their job. The pets are a really nice, but the staff needs to be retrained. We asked for a pet like 3 times and they all forgot about us.
Love this store! Everything is so clean and everybody is so knowledgeable and friendly! Would definitely recommend to anybody looking to purchase a puppy! Had a very pleasant experience.
Honestly, if you just need to go somewhere just to get cheered up, this would be the place. Watch the hamsters go wild in their wheels, have the ferrets try to make you assist in their escape, hold the fluffy bunnies and of course take the puppies out to play!
I used to love pet land when Darcy was the owner. However the 10,000$ dogs are unacceptable. Why do pet stores get away with charging that much for an animal? Lower the price. The cost is unbelievable and they will not tell you how much until you schedule an appointment. The prices used to be much more affordable.
Even tho the selection of light bulbs for my lizard was slim due to them being out of almost everything and my dog food that I get there was completely out as well, when I go in there I waited at the counter n no one came when I went to the back to look for someone I found my favorite worker Edie who helped me with choosing a dog food until mine came in and also a light for my lizard to get me by. She always has a smile on her face even when customers dont listen or talk to her badly , shes the best! Thanks Edie!!!!
Total reviews rating 4.3
199 Reviews for Petland Rockford 2023:
Review №1
2021-12-18The reptiles are very diverse and you can tell they get lots of love. The animals are cute and I absolutely adore visiting the store and I’ve gotten both my ferrets from here. My oldest I got 4 years ago and she’s still around and healthy and my best Buddy, my other ferret I got back in March and he’s very friendly and fat
Review №2
2022-01-22Great location to see and pet pretty animals. Very loving highly touched animals....this always makes great pets.
Review №3
2022-01-14I recently purchased an axolotl & tank, and was helped by staff person Bre S. She was very knowledgeable and helpful. Definitely will go back for additional purchases in the future. Great experience!!
Review №4
2022-01-14Very helpful & kind staff. Went in to find a puppy & was immediately greeted the moment i walked it. Lina took care of me the whole time answering all & any questions i had with an amazing attitude. Lina also matched me up w the perfect fur baby based on my past experiences & preferences. All around a great place to go when looking for new family member.
Review №5
2022-01-10Outstanding Customer service!!! I went in looking for a puppy to become my new best friend and all thanks to Jenna I found the perfect little guy to start a new chapter for us she helped understand what is the best way to care for him the process of actually owning the little guy went smoothly and without a single problem she was very kind and just overall an amazing person to work with, if you want a stress free transaction work with her!!!
Review №6
2022-01-14I came in the other day with my dog and received remarkable service from Lina! My dog is very picky and goes hot and cold with foods often. I was in a funk till Lina helped me find great food alternatives and tips for her pickiness. She also made me feel comfortable with her knowledge and charisma as she guided me. Great place I highly recommend!!!
Review №7
2022-01-09I came here a few days ago and just remembered that I should probably write a review. I came here to buy a pair of fish and Abby was pretty helpful and I got me some sick fish
Review №8
2021-12-16Staff was very warm and welcoming, they catered to my every need during my search for a new pup! amazing environment😊
Review №9
2022-01-02What a wonderful and clean store ! Every time I come here it’s such a wonderful experience with helpful and knowledgeable staff. You can tell that they have people working who take pride in their jobs. One employee named Edie is very helpful and she really knows what she’s doing. Highly recommend this store for all of your pet needs ! I like to come here and spend time with the doggies for a little pet therapy. But that’s just me.
Review №10
2022-01-14I came in yesterday and received wonderful service from Lina. My cat was having digestive issues with the food I was providing it, and Lina was thoughtful and caring when providing suggestions. I could tell she truly did care about the well-being of my precious Felicity!