In-store pick-up
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I stopped by to get my tire check since it was having a leak and waited two hours for them to tell me that they didn’t have the wrench to remove my tire. Worst service ever.!!! I decide to go to the one on Harlem and they took care of me within 15 minutes.
These people will take advantage of you. Save your money and dont come here! They lie to you about what your problem is and will tell you to replace the most expensive parts first so they can make their money. They dont care if the problem is fixed or not and will recommend a second part for a discount. I spent over 1k for the problem not to be fixed.
Made an appointment to get 1 tire replaced. Get here at my time of appointment. It’s been 2 hours. Didn’t realize getting 1 tire took 2 hours.Update I ended up being there for a total of 3 hours for 1 tire replacement
Since day 1,I liked their costumer service and liked that I buy the tires and have warranty.I go in and get attended right away.
I would give 0 if I could. My appointment was for 5:00 today, I left my car there and was going to wait for a call. At 7:30 there was still nothing so I decided to head to the store, 10 minutes later, I get there and they BARELY started working on changing my tires, 20 minutes till closing. I was the only customer left. He finished in about half an hour. They couldn’t even get the tire pressure right and my rims were badly scraped. Besides that Grace was great.
I scheduled an appt for 10am on 1/14/22 for an OIL CHANGE and tire service. I got to the shop about 3 min before 10am. There was a slight wait to get checked in. At the register there is a sign that basically said due to Covid there will be a wait and patience is needed. I understood that. I was checked in by Alex. He was very nice. He let me know that even though I had an appt my vehicle wouldnt be serviced until about 11:30am. This was the 1st time I realized scheduling an appointment meant ABSOLUTELY NOTHING.Time goes by. 11:30 goes by. They sent me a link when I scheduled my appointment. The link was supposed to allow me to follow along with my vehicle service. I checked the link at 12:00pm and it was still on the 1st step that said appointment confirmed. Shortly after I checked it and it had moved to the next step, Technician Assigned. I thought this meant my vehicle would be serviced soon. I WAS WRONG. I checked the link again at 1:30 and it had moved to the next step, VEHICLE IN PROCESS. For sure this meant my vehicle was being serviced. WRONG! I walked to the door and my vehicle was still in the parking lot where Id parked it shortly before 10am that morning. I waited again and finally at 2:30 when I saw that my car still had not moved, I walked to the front desk for an update. Alex checked with the technician who told him I was next. Again, its now 2:30pm in the afternoon. MY APPOINTMENT WAS AT 10:00AM! ALL I WANTED WAS AN OIL CHANGE AND FOR SOME AIR TO BE LET OUT OF 1 OF MY TIRES.I did not leave Pepboys until 3:20pm. ABSOLUTELY RIDICULOUS! I could understand the extreme delay if I were a walk-in but I HAD AN APPOINTMENT. Alex mentioned that my appointment was pushed back due to walk-ins they had that morning. WHATS THE POINT OF THE APPT IF WALK-INS ARE TAKEN 1ST?!!!Ive been going to Pepboys for years with multiple vehicles. A tire rotation is supposed to come free with the oil change. They did not rotate my tires. I know because the 1 tire that had more air was still in the same spot according to my dashboards tire monitor. This was probably the worst experience Ive had. I really hope that theyre able to get back to running normally soon. This is not the experience Ive come to expect here. As I was leaving there was 2 more customers complaining about a 4hr wait time. Idk if they had appointments but they were a lot more upset than me.
Customer Service w/Cindy was terrific...All necessary maintenance and repairs were completed in a very timely manner! Very Satisfied Customer...
OK first of all I think I was over charge for a caliper and rotor $700 plus I had to wait in there from 11 until 5:45 Plus I had to go get a part that they told me They didn’t have it and I had to wait in to tomorrow when they could just go to the auto parts pick up the part and put it on they made me wait six hours in there if they would’ve told me at the beginning I could’ve just went by my self pick up the parts and bring them back so they could put them on
Customer service is bad. They never called me when my car was ready for pick up, I had to call them. I took my car in for new tires. When I went back to pick up my car, all 4 air caps were missing from all tires. Regret taking my car for service their.
I called every day for over TWO WEEKS asking if my supposedly order part ( Rack & pinion) has arrived. Found out, after two weeks, it was never even ordered. So I was lied to, and was without transportation 2 1/2 weeks!!! You guys are THE WORST!!! Half the times I called the phone was never answered!Not to mention, this is the second time these parts had to be installed on my truck at this same location. Not the first repeated work at this place.I will advise everyone I know to justSTAY AWAY!!! 👎🏾👎🏾Update:A few days after finally getting my vehicle back, I found my console had been rummaged through and my Bluetooth adapter($45 value) was missing! A charging cable and some dvds were on the floor. It’s no wonder this place is always changing mechanics and staff. Apparently there are THIEVES in the ranks also!!! Smh…..again, regardless of so called deals,STAY AWAY….STAY AWAY!!!!
Made an appointment online, when i got there they told me itd take 2 hours to change my 4 tires and do the allignment.After waiting for 2 hours and 40 min i was told they dont even have the tires i had ordered. Now i have to wait another 40 min for my car. Dont waste your time coming here.
It was late afternoon on a Thursday and I was going on a trip Friday morning. I needed new tires and an alignment ASAP. I searched for shops and no one wanted to help me or had time for me. It wasn’t until I reached this store and spoke to a gentleman named Jason. He was so helpful, got me in early AND gave me a great deal along with great service. He even went out of his way to help out my husband with an extra piece needed for his truck. I definitely recommend, so professional yet friendly!!
Got a call 11:30 AM, teenager with a flat at Sams Club. Figured thats ok since Im a member but they couldnt do anything. First opening was in two weeks.(!) After a quick search found Jason, Miguel and Juan at Pep Boys. Not only were they able to do a quick patch on the tire so we could get there, they were able to get the car in and install a new set and have us on our way by 5:30 on a very busy Sunday. Also a premium set of tires was less than I would have paid at Sams. Excellent service all around. Theyre the real deal. Thanks to all for the effort.
Very bad service. I waited in line for over 30 minutes just to pick up my car. I was the only one in line. That is beyond expecting a customer to be patient. I didnt even owe anything since the work was covered under warranty. Couldnt leave either since I took an Uber here. It was awful.
Bathrooms are horrible very strong pee smell they need to remodel the washrooms also soap dispenser was bone dry couldn’t wash my hands
Terrible customer service. I booked a appointment for an oil change on 9/25 and they state a two hour wait. However, gave me the option to come back at a different time and guaranteed no wait for a simple oil change. Once again, I’m told a two hour or more wait for a oil change. After, waiting for 10 plus mins for someone to even speak to me for services. Would not recommend. A waste of time and unprofessional!
Went to get a flat tire fixed. They told me the wait is 1.5 hours, I said fine I can walk around to kill time. I came back around two hours later and my car is still outside. They said my car is next and they are pulling it in right now. I kept seeing cars in and out and mine never went in. It had been around 4 hours since I first got there. I asked for my keys back and got my tire fixed somewhere else which only took half hour. What a waste of time.
Great work but terrible customer service. I hate this place but they do the best work sooo
So disappointed and frustrated with my experience in this location. I waited two hours just for them to tell me the person who does the service I needed is all backed up and would take several hours to look at my vehicle. I made an appointment days in advance, so what is the point of an appointment?Extremely disorganized place and lack of customer service skills. I do not recommend this place at all. Throughout my time waiting there was a couple of customers complaining about one thing or another. Says a lot about this place. Waste of time for sure.
I was helped by Danny he told me good price for a brake change and even educated me on the importance of changing my rotors. Service was fast and professional. Definitely will come again.
Don’t go this pep boys location or used pep boys towing company. I have never had a bad experience into I setup a online appointment for car diagnosis. They wasn’t able to tell me what wrong with my car and they made me pay two times for towing. Below is the store supervisor who was very rude and wasn’t able to handle situations. She made me call customer service who also wasnt able to resolve my issues as well.
Went in for a tire repair, waited close to 2hrs just to say my tire wasnt repairable, and still was charged a fee. I took the tire to Costco and they repaired the tire easy, at a significantly cheaper price. Either this place is trying to screw people over or they need better materials and training. Horrible Service
Came in for an oil change was in and out within the hr. Fast service
I went to Pep Boys June 6, 2021, at 8am, to get a diagnostic check on my car’s A/C, hoping they would tell me why my cars A/C wasn’t working, if there was a leak, something? I received a call from Pep Boys sometime after 11am telling me that they couldn’t find a leak. I asked what’s wrong with my A/C ? The Technician didn’t know, but he tried to sell me another service that could find the leak and problem to my A/C for $173, which is more than double for the diagnostic service of $62. I told him, I came to Pep Boys so they could find what’s wrong with my A/C and get it fixed, not to be told They don’t know and then be sold another service to continue the fishing expedition.I went to Pep Boys hoping to find out why my A/C wasn’t working, and I left without answers and was charged $62, for a diagnostic service that didn’t give me any answers.I believe Pep Boys shouldn’t offer services that don’t give their clients any positive results. Why advertise your A/C diagnostic service if you can’t give me the answers I need to get my A/C fixed ? Why charge me for a diagnostic service that didn’t lead to the problem and the solution to the problem ? “ I don’t know what’s wrong, you don’t know what’s wrong, but here’s your $62, diagnostic service fee.” That’s the Pep Boy way.I called Pep Boys Corporate office in Pennsylvania and informed them of what happened, and I was told that I would receive a call in 2 days, I was given a case # 773 732, and I waited but the call never came. I called their corporate office today, June 8, and explained my experience again and was told I would receive a call today. I’ve been waiting since …,I rate Pep Boys in Cicero, Illinois a Big Fat ZERO !!!I will never go there again, and thank God I only had to pay $62 in order fo find out what kind of shop this is. Don’t take your car to Pep Boys in Cicero, Illinois, it has so many bad customer reviews for a reason. They have earned their bad reputation.
All I came for was to get one tire changed. My car was raised with the hood open for 4 hours. You really shouldnt come to Pep Boys for anything other than to waste your time.
Great experience overall. Daniel was extremely helpful and professional in every way. I highly recommend this Pep Boys for all your automotive needs.
The guy Daniel was a good guy my battery light & brake light was on and I was thinking the alternator but when check by the technicians they said battery was dead but when changed the lights was still on ,so I needed a alternator , didn’t have the money so Daniel got it to a price that I could work with*** If it wasn’t for Daniel no tell when I would have got the repair***
I had made an appointment for an alignment and a tire change. They didn’t bring it into the shop till 20mins after. I was told everything would take an hour and a half. Waited over 2 and a half hours to get 1 tire changed and just for them to say the alignment can’t be done and asked if I would like to get other issues fixed for $1200. Terrible service, and I watched the mechanic do nothing for 40minutes but stand there.
Always schedule my annual maintenance & they are very straightforward & give options for repairs. Suitable for all budgets
Dropped my car off a half hour before my appointment time, came back to check on it since no one called 2 hours after my appointment time to find out they couldnt get it started by jumping it. I doubt they even tried to jump it because my husband jumped it in the lot before I went inside to speak with someone and it started with no problem. Never again will I use this location. Needless to say Ive taken my vehicle somewhere else where people are actually capable of doing their job.
Myself along with 3 others have been standing in line to speak with a salesperson or a representative for at least 15 minutes..They have horrible customer service!!!!!!
Had an oil change done and I want to say by far the best in service by far very helpful and understanding, especially Jason Sierra, received great service and Jason answered all my question thank you guys keep up the great work
The service is horrible and slow. I went here for an estimate for my vehicle and I asked them to print up the estimate for my records and they did not. Then when I got into my vehicle to drive it nothing was reinstalled properly. This place is trash.
They are overpriced it took him a whole day to look at my vehicle to run a diagnostic check engine light that should only take 10 to 20 minutes. I would not be going back there then they had to order a part which took almost two weeks which I couldnt drive my vehicle I could have got that part in three to four days if I could ordered myself. They say theyre going to call you but they never call I must have called there about 4 to 5 times just that one day. Go there at your own risk overpriced.
Made an appointment at 8:00 AM so I could get out fast, or so the guy on the phone told me .Waited 2:30 hours and my car was still outside, I saw several customers coming and going which came after me.I asked what’s going on and no response so I asked for my keys which they gave to me in 5 seconds “! They were fast!!.I would give them a cero minis but I can’t .Stay away from that place....
I was so fortunate to get an appointment the same day and everyone there was very nice and kept me updated every step of the way. They were very helpful and knowledgeable and explained everything to me so I could understand. They gave me the options and did the new tire installation very soon after. The day worked out perfectly as then I showed them my Lyft app and we did the Lyft inspection as well. It was such a smooth few hours. Graciela D at the front is very nice and was helping everyone who came in. I believe Oscar G is the one who did the work and helped explain everything to me as well (name provided on the receipt). So big thank you to everyone!!!! I couldn’t remember if I’ve ever been to Pep Boys in the past, but this experience was very nice and they offer a lot of good deals and explain everything nicely especially on such short notice of needing assistance :) coming from the city, but Cicero is only a handful of miles away, prefer this shop and location over any I’ve been to near me.
Never again will I get service here. Total waste of money and time. Went in for an alignment and instead of them letting me know certain things needed to be fixed first. They completed my alignment and now Ill have to get another alignment after Ive fixed the other problems. 1st and last time using pep boys.
How does anyone ever check up on their vehicles or talk to a live person here I can never get through to speak with anyone sometimes it just rings sometimes it doesnt ring at all and just hangs up and other times you just get the elevator music that plays Non-Stop called several times over the last weeks to see if an old coworker still work there to work on my vehicle because I prefer taking it to someone I have history with with zero luck getting anyone to answer from any department.
I would never take my car there. A friend bought 4 brand new tires, shes had 2 flat tires and the tires she paid for were dry rot. They made her wait 2 hours because they had paying customers and they didnt want to miss that money. This is sad at how people are treated. As we called to report the service their then someone came to assist her. Not did this happen once or twice, but 3 different times.
The guys were very helpful, I forgot their names very nice workers. Very nice manners and are customer oriented. However, Grace the assistant manager has an attitude no willing to help. I give them 3 starts because of the guys help and the service provided.
After going to another tire shop & having the worst experience this pep boys location has change my entire mood! I need two new tires & my lugs we’re stripped . The Assistant manager came out in the freezing cold to check my tires, match them with the ones I already have in the front & will be replacing them . He made sure that my car will be serviced on right away but there will be a wait time (which is fine) . He also explained to me what needs to be done & the steps and gave me a great prices. I appreciate how he took his time to explain the process. Not many places would do this . Overall I’m giving his customer service 5 stars because it was well deserved. Thank you ! ✊🏾🙌🏾
Needed to have a front license plate holder mounted. Job well done!
I walked in with an appointment. In front of me a man was being helped by staff, after helping the man and I was next the staff member walks away leaving me just standing there. While Im just standing there a woman is at another counter next to the one Im at and just looks at me...says nothing...is playing with her nails...so natural I think shes not open or taking customers. In comes my boyfriend...walks to the woman at the counter...and she helps him...what am I..chopped liver?
Good service and wide variety of services.
Do not come here, Im warning you, I came for a simple oil changed & they left my under carriage hanging out & its bumping on the ground whenever I drive, needeless to say, that was yesterday August 26th 2021, so today August 27th 2021 Im back here for them to.fix their mistake & they gave me a bad attitutude over the phone plus in person, the lady extremely rude demanding I wear a mask, I said its not a law so she had her buddy acting like he was gonna jump me & Im a lady alone with my 2 small kids, do not come here people bad bad bad sad case
Wouldnt even look at the vehicle. Seems like a shady place.... beware
Hi I just want to give a shout out to José the assistant manager and his staff at this location his service was above and beyond and all his staff was friendly and courteous. They took the time to explain what repairs and maintenance my car needed and kept me posted and updated. Now I do want to say that he did handle himself professionally during an incident while I was there. There was an unruly customer that was upset her vehicle had not been service and he explained to her that until her warranty or fleet company I believe he said gave them permission for repairs they could not do anything. This customer was upset saying that it’s always the same thing and he again tried to explain to her that it’s not his fault they haven’t given the go ahead to work on the car. If it was me I would call my warranty company and let them know they need to hurry up and not blame the middle man. I remember this day vividly because after he finish speaking with her I was his next customer. And the fact that he was able to brush off her rude and harsh behavior and words was incredible. I guess she still wasn’t happy because she kept talking a whole lot of mess while she was leaving. Anyways I know sometimes people write reviews based on emotions and not facts, but because I received such high quality service I feel there needs to be a review written and let everyone know that I will definitely be coming back.
The worst place to go get a tire fixed. Real bad customer service workers on their phones constantly, my worst experience ever getting a tire fixed, then they going to try over charge by telling you (your tire needs to be sealed) SCAMMERS. Pep boys is a big company where their profit comes from scamming.
Workers were nice! but the wait is too long. I waited 2 hours for them to tell me nothing was wrong with my car.
The employees are very friendly and look happy to help. Daniel was very polite and answered all my questions and made sure I was getting the best for me and my suv. The guys servicing my suv were very fast and did a great job. I couldnt have been more happy about bringing my business here! Highly reccomend them!
Jason and Israel very helpful great customer service
Horrible service at this location. Made an appointment for tire installation at 12pm. Didnt get done after 4pm. Either theyre taking their sweet time, need faster people or they just dont care. Never coming here again. Had to ask the employee numerous times when it will be started. Never gave me a specific time. Then they told me that they went for break and will get it done after. Ive been here since 12pm and they decide to take longer. If I could, I I would rate this place 0 stars.
The customer service could of been better. I sat & waited for 2 hours for a service that I was told would only take 15 to 30 minutes. When I inquired about what was taking so long, the Manager acted like he didn’t know what I was waiting on & claimed he didn’t know who I was even though I sat in this same establishment the Previous day for 4 hours. Mind you they had my car keys the entire time. Eventually they came back to inform me that the part sent over for my vehicle was the wrong part. I wasted 7 hours in the establishment within 2 days & nothing was resolved.
They were extremely unprofessional and rude. In particular, Israel Sanchez. He refused to replace my oil the day before telling me that I needed to setup appointment so I did for the following day at 930. I arrive the next day at 9:00 which I told him I just needed the labor for the work because I bought my own synthetic oil and filter. He charged me just for the labor and when I asked his for a quote on time he told me that it was being pulled into garage right now. The was right before I proceeded to wait 3½hrs before they finished. I checked in with Isreal every 35-40mins or so for update which I recieved nothing but look of utter disgust and attitude telling me the guy was still working on it. My vehicle has 108xxx miles on it. But had just got my oil replaced less than a month before. I will NEVER return here. And will try my best to advice the most people I can against this location. If I could rate lower than 1 I would.
If I can give negative stars I would give them -5 stars! I came there just to fill up the new form for uber inspection at 5:30 and they lied to me that they are doing that only until 5pm and that I need their STAMP which is not existing! I had to drive all the way back and to come back tomorrow, so they could charge me as i am doing the new inspection, which is not fair since i have done the inspection already. They don’t care and are lying to their customers. Awful service.
Took my car in at 10am for a check engine light. The car was shaking and losing speed while driving.ask for a diagnostic n estimate. 6 hours later cost 800.00 and told car has transmission code errors they cant fix. Got the car check engine light still on car still shaking and losing power when accelerated and I was on city street max speed 35mph. What a waste of my money. They could have told me from the beginning about the trans code then tried to sell me new tires. Nope not today or Ever Again. Parts wasv216.00 labor costs over 500.00 and 90.00 diagnostic that they wont even deduct if you repair the car on site. Definitely not good at explaining mechanical things to females, i had to keep interrupting him to explain in terms I could understand. 800.00 out the window and when I tried to ask why is the check engine light on after I paid. The man walked away and left me standing there n never came back.i dont believe they did any work at all on my car as it drives exactly the same before I paid to have it fix.
My car’s check engine light turned on as I was driving down Cicero Ave. I noticed the Pep Boys shop immediately, so I decide to go ahead and get my car scanned to see what’s wrong. The store was empty, only two customers and about 5 employees. When I get to the service desk I ask about getting the car scanned and he tells me he doesn’t have people for that now, only oil changes. I suggest Pep Boys hires capable employees because wow. I will post the employees name when I go again.
I arrived at 7:30am and didnt leave til 12:30pm. If you Love wasting Time you can come here for 4hours for an oil change. You can literally drive to any other location and return back to 26th and Cicero there will still be a long time before you get your car serviced here. I wouldnt recommend this place to my worse enemy. Extremely slow service. If you call yourself going just because its a closer location I wish you the best of luck.
Went in told them of the issue & they worked with me on the final price. Was recommended to them from Dee from Madison Discount mufflers and brakes located at 3801 w. Madison. I recommend both places to help with any of your car needs. Thanks Israel & Jerome😘
Let’s see here, was told at 7:30 am that once my car got here they’d get it in right away fast forward to 12:30 PM and I’m still waiting! Been told I’m next, in an hour and then I can’t guarantee a time. You’ve had my car for at least 3 hours! Don’t get me started on there towing offer on there website! Took that company 2 freaking hours to even get to me!! Then told them that I legitimately had a family emergency and they could care less, it’s like they went slower!! Will never go to another pep boys ever!!!
Horrible! The Wait time is ridiculously slow and then to top it off itsnoteven busy. You have to consistently be on them to update you on wait time or whats going on... I got their at 8:00 am and didnt leave till almost 1pm that silly as hell. That was my first time getting serviced, all I was going their for was a top off and a right headlight change because I work for Lyft and I had already paid for a oil change out of pocket cause I lived far from their. All in all everything that could have gone wrong did.
Went in for a Tire Rotation and since i have my tires marked to prevent them from being installed backwards again, When I Left I checked them and to my surprise, the tires were in the same place as they were before the service. So in other words, they did not do the job even tho its clearly on the invoice. I Do not trust PepBoys anymore for any service. I feel like for example if you go for an oil change , they will not change the oil and just charge you for it.
If you want to wait almost 3h for a oil change, thats the place. I had an appointment. They put my car on the lift right away, then, all mechanics disappeared for 1h, then, finally the job was done in slow motion for almost 2hrs. Funny thing is when I walked in a guy was coming out and told me to prepare for a long wait. He was right.2-starts just cause of the cheap price for oil change.
I made an appointment at 4pm, right off the bat when I got here staff was rude, the guy seemed annoyed. I was told at around 430 that I would be next as soon as they finished with the car in front of me. I continued to wait, at 5pm I was told the same thing, youre next, once they finish with car. It is now 5:20and I am continuing to wait for an oil change.mind you, they have 2 empty spaces in their garage that dont have any cars being worked on. There are 6 workers here and only two of them are working on cars, or so it seems. I came here because my dad has been coming to this store since I was little, but clearly it is the last time I come here. Update, I got up at 5:30 and asked for my keys back because the wait time was ridiculous. The guy told me that, there were still two cars in front of me, that he apologized that they were busy. to which I replied that, that wasnt what I was told and by the looks of it, only two people were actually working on cars, the rest were eating and talking. this place is ridiculous, dont go here. I recommend After Hours Repair shop on Laramie and 29th Pl.
I ended up here only because while on my way to an appointment in chicago & my van broke down on the highway. The tow company brought me to this location since it was the closest place. I dont live anywhere close to this place & so I was pretty stuck. I talked to the guy inside & was told that it would be $90 just for a diagnostic on it. Really?!? $90 to hook up a machine that will take 2 minutes to tell them whats wrong. Anyway, I explained that if I were to pay the $90 that I wouldnt have money for parts, labor or gas home. I got told that I could apply for a card through them. Told them no thanks. So, I sat for hours in my van on a cold day trying to figure out what I can do to get home. The employees there were very unconcerned that I was out in their parking lot alone & cold. They would come out on their smoke breaks & see me there, but didnt even wave. They were nice enough to let me use their restroom throughout the day & I did have to leave my van there for a few days, so they were nice & said they wouldnt tow it.
Would give no stars if possible. Been two week of trying to get my car fixed after their repair guy diagnosed my scrubbing sound as a hub bearing issue, and then afterwards was told it was the differential. Play phone tag for a week with pepboys and the warranty place until finally I was told they had to order the part and it would be there the following Tuesday. I take off work and called several times and still no part. Now Im told to bring it the following day which I have to work and cant afford to take off foe.the repair. I WILL NEVER EVER TAKE MAKE CAR THERE AGAIN OR RECOMMEND THEM TO ANYONE!!!!
Went to get my car serviced here. Horrible customer service, I didnt even get greeted once I walked it. There was only 2 people working the service area. The gentleman that was going to help me asked me what my car needed and said hed be back. Waited ten minutes and still nothing, so I left just to find him in the parking lot flirting and exchanging numbers with the customer before me. Never going there again and definitely telling my friends and family not to go there either. Get your staff together pepboys.
Last Sunday I had the alternator changed and when I got it back I notice the A/C was blowing hot air. I went to get a/c pro refrigerant put into it and later notice it kept blowing hot air. I schedule on Tuesday to get it checked out today at 9:00 a.m. and at 3:30 p.m. I had to call to check on the car and they said theyre still working on it. Now at 8:00 and the place is closed. I got to call or follow up to whats happening to my car. Very nervous since I had tools in the truck. I went to check on my car and saw that they didnt even put a hand on it. Very disappointed at them whats the point at making an appointment and they dont even fix something that might be their mistake
I was warned not to come here but i gave it a chance and i regret it! I made a 10 am appointment so that there would be no trouble. Came in at 9:30 to be safe and there was no one at the desk by the garage so i went in and this young Hispanic man with a pony tail was at a computer i asked him if he could help he could barely say yep. Ive never seen someone so unhappy to do their job he probably shouldnt be in anything customer service related. I checked in he said there was 1 car before me and the woman next to me was a walk in. I waited until right before 11 and after the woman after me had left to see what was going on. I went to check all he could do was roll his eyes and look for my keys which were now behind 4/5 others WHO CAME AFTER ME. I put in a formal complaint but STAY AWAY!!
If i could give 0 stars i would i went in on a saturday for a side mirror repair where i was told it would have to be painted and i should receive it by that wednesday i called everyday that week just to be told i had to speak to the person who placed the order i called again today to be told that the person i placed the order with will give me a call he was busy with a customer i called at 1:48 Pm didn’t receive a call back till 8:52pm just to say my mirror came in but it wasnt painted and they will have to send it back out and it want be ready till maybe saturday this has been the worse experience
Went there one evening at 7 pm. The employees were sitting around on their phones. They told me to leave as they are not taking in any cars. But they close at 8 pm. They wouldn’t even take a look at the car. Must be nice being paid for at least an hour doing nothing.... telling people to leave. 0 stars if possible.
Waiting 3 hours for a tire change to be told they don’t have any tires that will fit my car. This place is literally a joke. Don’t waste your time!Then I come back 5 hrs later to pick up my car and the tire is not changed. Nice.
Horrible customer service. I called before coming in to confirm that theyve received my new tires I got a yes from a staff member, so I didnt think twice about coming in so I did waited almost 20min for someone to take care of me and the person taking care of me apparently didnt know what he was doing. Finally spoke to someone who knew what was going on so I got taken care of. And I ended up waiting almost 3 hours ONLY to get new tires installed nothing else. Smh. If I could give it a zero I would.
Ive actually had two bad experiences in what used to be a good place to go for me a few years back well talk about the last one cuz its like the one I had before with the pricing. My air conditioning was not working running around I decided to go there and get an estimate they looked at my car after Ive sat an hour call me over to tell me that its going to be $1,100 + because I need a compressor so the $1,100 Parts labor and taxes they charged me $647 for the compressor alone which I already knew if I got it I can get it for $417 at OReillys. He told me the part would be there the next day I have to come backso I told the guy I was going to shop around and Ill get back to him then all of a sudden they tell me they have the part there and theyll do the car right away I said no thank you I will get back to you. Took my car in for a second opinion my mechanic in Hillside come to find out it just needed the antifreeze intake valve which was leaking antifreeze and Air costed me $20. So then I put the freon in myself in the car the compressor was working problem solved. Thats a long cry from $1,100 so be careful when they charge you money that seems excessive get another opinion that was at the 2501 location in Cicero
Have to be the slowest business in the entire city. Took over 3 hours for a basic oil change on 2 different occasions. No sense of urgency at all. Please dont waste your time......your patience will be tested.
Had an appointment to change my battery. Went in, all the associates where on there phones, after they took my keys, they changed the battery in 15mins, park the car right out. And then.. waited 45-1hr for paper work. If you want to wait more than an hour for paper work, this is your place to go. I dont recommend it, the staff there is a joke.
I am Lyft rental customer and have been trying to get an oil change for a month and I keep getting the run around. Even with an appointment, I still cant seem to just get a damn oil change. I genuinely miss having a GM/Maven rental as their technicians are efficient as hell. In and out with all problems addressed in 45minutes or less, EVERYTIME.
It’s absolutely a nightmare! Yesterday I just fixed my car at Pep Boys located at 851 E Roosevelt Rd, Lombard, IL 60148. And today, once I accelerated to 45 or more, the car kept vibrating and a loud noise came from the rear wheel, like the wheels will fly away.Can you believe it? It cost me more than 8 hours waiting and more than $300 to fix the emergency brake while another auto repair store only asked for $160. Finally, not only the issue of emergency brake hasn’t been well solved, here comes up this horrible problem.I do not want to mention that how this mechanic repeatedly tried to con me, and bad attitude towards me yesterday. You are not only lacks necessary experience to be a mechanic, also lacks the sincerity and kindness as a person. I cannot believe that Pep Boys actually have such a mechanic.I would like to give them zero star if I had this choice.
Horrible place. I’m looking at people’s reviews and the response from supposedly the owner talking about to leave your info to investigate the problem is straight garbage. There’s tons of bad reviews and there’s still no discipline. No serious management, workers just walking around texting very unprofessional 👎👎. My first and last time. I really hope whoever is in charge of management to really do a dramatic change cause the workers just suck
Extra long wait time. As always instead of just an oil change was given a $900 list of things that need to be done to my vehicle. I simply came for an oil change which turned into a 3 hour wait
Theres a lady named Grace that was amazing to work with! The people that did help me went above and beyond what was expected of them, especially Grace and this guy that worked with her! My best experience ever! Thank you, Ill be back
My car was towed to that location. It says theater in the parking lot for approximately 3 weeks. Upon trying to diagnose it because it said so long my battery was dead. And they could not diagnose the internal problem with my vehicle. Come to find out all it needed was a tune-up. Thanks for nothing guys.
Made appointment online. After waiting 15 minutes for him to finish up on the computer. He looks me and says “I see you on here but it’s not suppose to let you make appointments online, you can wait 2 hours though or schedule now for another day.
So many employees walking around chatting with each other. Ive been trying to gwt a wheel alignment for a week. Went in friday and the technician went home early. I got there are 4pm. Set an appointment for tuesday, drove there, the technician called off and no one called me to cancel the appointment. Finally got an appointment for the next day. Now Ive been Sitting here for a tire alignment for +2 hours now, still not done. Whats the point in getting an appointment of theyre not ready for you? This should only take 30-45 minutes top. Terrible. I will never be back. Theyve wasted a good 5 hours of my time.
Horrible service. Had to make an appointment for an oil change. Appointment for 10am, drop my car off at 9:45am. My car just got pulled in for service at 11:09am. This is beyond horrible. Im gonna be late for work. This location has no consideration for their customers. I was not informed of an extended wait time. I was not asked if I wanted to wait or reschedule. The only reason this location even got 1 star is because its the lowest rating. If they had a no star option that would be my rating. I will be taking my car to the Elston location from now on. The cicero location sucks ass!!!!!
My sisters 2010 civic was making a lot of metal scraping noises in the rear drum brakes and she brought it in for a diagnosis. She was told the brake shoes were completely worn out, that the brake drum was completely destroyed from the hardware that had failed and scratched the inside, and that the oil needed changing cause it was black. She decided to skip the repairs as she was quoted well over 400. She was also never showed the problems. I knew something was up because I had replaced the brake shoes not even a year ago, so I knew there was no way they were completely worn out. I opened up both drums and just as I suspected, the brake shoes were still like new. The supposedly destroyed drum was not scratched at all. The source of all the noise was a retention clip that failed and was lodged against the back of the wheel studs, scraping each time the whole wheel turned. I simply bought a hardware kit at my local Oreillys for 5 bucks and changed the failed clip. After putting the wheels back together the car is back to normal. Although the car does need an oil change, getting it done at the dealer is cheaper than the quote given here (70ish vs 45, even less at 35 with an online coupon).I see this as an opportunity to take advantage of my sister since she doesnt really know much about how a car works. Even Im not a professional, but you sure learn a lot on YouTube. After this experience I cant recommend this pep boys location. If you go be sure to have them show you exactly what the problem is and get more than one quote. Dont be taken advantage of!
Awesome place. Mathew was a great salesman. Walked only wanting to spend $50 ended up leaving with $350 worth of parts. He also gave me advice on how to make my Honda Civic look more awesome then it all ready is. Thanks Mathew I’m only gonna come buy parts from you now 😬 I’m never going back to O’Reilly’s!
Horrible service. Did not mention all the cost it would be just to look at my vehicle. Had me purchase a battery for my car when it wasnt even the issue tried to have me pay half of what I paid for the battery JUST TO INSTALL it. Then tried to have me pay for a May or May not be the reason the car wont stay on to begin with. The lady was rude and yelled at me over the phone for being upset. I should have listened to the ratings and the opinion my mother gave because they to have been rude to her. Next time my vehicle will be taken to a much nicer PepBoys that know how to explain the cost of having the car looked at from beginning to end.
Dont come here called for a inspection for Lyft or Uber. Told me to come in....came in and was told they dont do that. Whatttttt wasted my time and energy.
Went in early in morning yesterday to get my van a/c checked to be sure it was leaking fluid, was told it would be a two hour wait and they would call me when it was ready. I have a speical needs child who needs that van. So I gave them the key and left. Nearly two and a half hours, the call never comes! So I go back and they tell me they could find nothing wrong but to take it to a dealership. They dont charge me, so I leave. Unconvinced, I take it to my dad to look at, and he found SIX different things wrong with it!! Meaning those people never look at it, meaning I wasted two and a half hours for nothing!! I am never going back there!
I called in advance to get an oil change and someone said yes you can get one just come before 4:30 and we can get it done. Its almost 6 and they havent even touched my car. They close at 6.However, they are bringing in other cars without appointments before mine. What is going on?! So i go and ask. The gentleman states, As soon as I get someone your car will be taken care of. Well there are other cars without appointments that are being brought in after Me. I just want a simple oil change for almost $80. I will not be coming back.
Waste of my time trying to get my front brakes done. First I call before I make the trip to get a rough estimate on the cost. 275$ with labor and taxes. Ok awesome not bad. I get there to wait over 1hr and ½ just to find out that they couldnt check my truck first due to they already have a truck mounted on their truck jack and cant move it because they are awaiting parts till Monday. Then they tell me that they cant jack it up with a hand jack, nore on any other lift due to it might fall back due to the weight. I ask them to check another location to see if there truck jack is available. They do but when I get to the other location the guys that do the brakes had just left after talking on the phone and confirming that they got the space to do it and to come on over not even 10min did it take me to get there to get a different price 565$ thats pepboys prices exact words they said. I went to Midwest auto repairs ask for Niko on Ogden paid 320$ front brakes front rotors and rear brakes on a 2015 ram 1500
Terrible service. The employees here are truly the scum of the earth. They closed the shop with my car inside, not even calling me to let me know that they would not get to my car that day (despite them telling me that they would get it done the same day). It was a simple valve stem replacement that would have taken no more than a few minutes to do.
Receptionist was extremely rude. She didnt even know how to answer my questions. She told me I had to make an appointment no questions asked. I called another pep boys in Berwyn and they directed me back to this location saying they do in fact have walk ins and they should be able to do it. So I came to the Cicero location.Update: Just walked in and they accepted my walk in. Janette was the name of the receptionist who didnt know how to answer my question and had no idea what to do. She works in the parts and repair section.Do better Janette. 👏👏 Because other people in different locations are doing it better than you.
Absolutely ridiculous wait time for only changing 1 tire. I put the spare on, drove it up here. Dropped off the original tire and came back about 45 minutes later. Tire was on and they put the car in the bay for maybe over a half hour. Lifted it up, another half hour, FINALLY took the wheel off and then maybe yet another half hour later, decided to start putting the new wheel back on, and then started messing with another wheel, that I didnt even come in for... he put the new wheel on the back and the back wheel in the front?1st time coming to Pep Boys, will definitely be the last time I ever walk into one. Many other people before me were there for hours only for an oil change. And 1 other guy had the same situation as me. 2 stars because the guy was fairly nice and apologized for the wait, but oh my gosh...
I had a great experience with Pep Boys. The assistant manager Robert was very friendly & explained everything to me. He had me in & out in no time. I definitely would recommend this place.
Terrible customer service! Went to fix a flat and they turned me away because they were going to close in 25 minutes! They had about 5 guys just standing around that for the last 25 minutes were going to do nothing!! My husband tried to convince them to help us out, but they said you can come back tomorrow. Ummm that is obviously not an option, because tomorrow our tire might be compleatly flat! They will obviously never get my business and the manager whos name is Jose, should not be in customer service if he does not want to give a PAYING customer the service they need! I mean who turns away money? If there was a negative star rating Id give them that instead of a 1 star. Bad for business!
Very professional. I called because I wasn’t sure where to leave my car. However the stuff there are great & very polite and helpful.
Great service by Alexander thank you
Didnt give us the right battery, we went to menard the very same day and the battery worked from there and fit better. Plus didnt offer their free installation or the Champion battery rebates which I found out after reading their sales paper. You would think the installation would be mentioned at least even if the rebate isnt which it SHOULD be anyway because menard which is bigger tells you about their rebates.
I never went to pep boys..i need tires installed but by reading the reviews..i wont go there..lot of very bad reviews..the owner response is same to all reviews.by looking at past and recent reviews..it seems the owner doesnt look int to all promblem that are in the reviews..guess he dont care bout his customers..so to all customers its best to look at reviews b4 going our buying from any company..
Went here to get my vehicle inspected for Lyft. I got there around 3:50p. Waited on fairly quick. But....WAIT FOR IT....the wait time for them to inspect my vehicle TOOK...1 hour. Not 1 and I do mean NOT ONE person asked me or TOLD ME that it was ready. They never ever asked what type of service was I waiting on. Mind you, this appeared to be a VERY busy place. That aside, most businesses that I have ever dealt with; someone will pass by and ask are you ok especially if they see that your wait is very long. The girl that started me never said anything to me.Ooooh...until almost closing time. Like a fool I sat there patiently waiting. I didnt know the process...only to find out that other girl who did the inspection left at 5p. WTFFFFFF. The 1st girl claimed that she called my name. HUHHH You have a intercom system. You have my keys and my paperwork. Ive been here for 4 FREAKING HOURS..AND NEVER HEARD MY NAME. Even though you said she called it out...#B;#!S÷*T. then she left. I WILL NEVER do any kind of business with this pep boys again. Yeah yeah yeah. I shoulda checked on what was taking so long RIGHT. But another customer said hed been there since 9a-5p. At the time I really didnt think too much of that. Until it was way too late. Horrible treatment. I wouldnt recommend them to my worst nightmare. Theyre moving to 84th and Cicero...THANK GOD...I PASSED.
Dropped off a wheel for tire repair. Said about a hr and a half. Came back 2 and half hrs later and tire wasnt touched. Took my tire somewhere else. Waste of my time.
I went today at 11:20am for a tire repair or a change of tire since my dad has a warranty on it and I was suppose to sent up an appointment for 4pm today because they didnt have anyone to do it. He suggested to leave the car. I wonder if he was going to let me borrow his for my errands today or was going to pay my Uber. There were no cashiers to help other customers either and the amount of wanting to work shows. Thats why store closes becasue the customer service sucks and people rather go elsewhere like Walmart or Costco. How can any Pep Boys function with this kind of customer service?
Went to get an alignment because I had gotten into an accident. As soon as the mechanic walked up to the car he said he couldnt do an alignment because something was bent and told me to go to a frame shop first. They looked at it for 30 seconds and already diagnosed the problem. I took it Firestone on 48th and Pulaski later that day they inspected it and nothing was wrong with the frame and they did the alignment. Dont waste your time with Pep Boys
This place is the absolute worst, I ONLY took it here bc they are open Sundays. I left my car here for just a starter bc Im a delivery driver I need it back quick left it there Saturday night so they could work on it Sunday. I called around 1p Sunday and they said they would look at it, never called me back next day Monday comes around call 9am in the morning they dont even know about my car and say they will call me back. They didnt of course, I called them an hour later and they say they will look at it some at some point today. Gtf out of here this place is the worst. Its now 12p Monday ended up paying a waiting customer $10 to help push my car so I could pop the clutch and start it. It worked and I left. Workers are cocky they r the worst too. They couldnt even help me push start it so I could take it to a shop that actually wants to make some money, this place is a complete joke. NEVER GO HERE! LIKE EVER, CHECK OUT THE OTHER REVIEWS. This place needs to be shut down. Words of advice that I shoulda taken myself, never take your car to a chain auto repair shop take it to a mom and pops at least they wanna make some money and have a reputation to uphold, places like this dont give af how they treat their customers or their reputation bc they r a chain and will always have customers. Essex man u bogus.
I recently took my vehicle in because the trans went out on my 2011 Chevy Cruze, I must say that this PepBoys location is great! They worked hard and tirelessly to fix the trans correctly and didn’t release my vehicle until everything was in working perfect condition. I also had SilverRock which is my warranty company who was paying and they weren’t the easiest to work with as far as parts and everything, not once did PepBoys become irritated or slacked on any work, I appreciate you guys so much! Thanks for all your hard work! I wanna thank the master tech as well for working so diligently. This is a very busy location but you guys manage well. I hope your manager or everyone that worked on my vehicle sees this review as you guys deserve it. Really changed my thoughts on mechanic shops. Keep up the good work!! 😊
Almost got shot on the streets. Be careful and safe out there yall. Good service at this place too!! 402/402
Ive been here many times - this & Elston are good locations. They gave me estimates & recommendations, then helped bring it down into my budget based on how urgently different issues needed to be repaired and what I could wait to fix.
They do good work. Will tell you when something you need to address wants looking at. That being said, check their work. On one occasion, after cooling service, I saw that the thermostat housing had a mounting bolt broken: I didnt address the matter because the car is/was otherwise damaged, and I do not intend to keep it long .. had it been in better shape, I would have insisted that repairs be done at their expense.
If you want to work with some con men, go here especially if you’re a woman. Every time i go for the smallest thing, they bring other issues to my attention which is fine. But the last time i went they straight up LIED about something else being wrong. Went for an oil change and the tech goes “You have an oil leak, i cant change your oil. Plus all this other miscellaneous stuff you need to take care of asap which is why your steering is off. Here’s a quote.” I took it somewhere else. The truth: I didnt need an oil change yet, thats why he didnt change it. Plus my steering problem just needed power steering fluid. THEY TRIED ME AND WILL TRY YOU TOO. They are straight up liars. Go someplace else.
It is the second time I come here for a minor service but their lead time is so bad... they certainly need to improve their customer service as well. Both times I was told they would call me once the service is done and both times I had to ask them if my car was ready. If I hadn’t asked I would’ve waited for years there.
Got some warranty work done.Called around 5 today to see if I could pick up car .They said the car was ready.Went to pick it up.Then they told me warranty hadnt paid.This was never stated in the beginning. THEY TOLD ME TO READ MY WARRANTY .Ive had this warranty for seven years never heard of this before.I will never go to a pep boys establishment again.State your policy upfront.Dont assume that someones know it.I will be going to the better business bureau.
Dont take your car here if its foreign, as they DONT HAVE THE GUTS to tell you that they dont know what they are doing beforehand. Had us pay for the work they (didnt do) did checked car out to leave the lot and it was in the same condition we brought it in. How you gona charge us when the car is still the same? These idiots dont even check to see if the car is fixed, and customers cant do jack to make sure its in working condition BEFORE paying since they dont give the keys out unless u pay. Lol they are a joke. They get their parts from target. Might as well start my own shop and buy my customers parts from walgreens :)
Payed $95 for a diagnostic and then they quote me $600 to fix the problem. Instead went to a place recommended by family on the corner of California Ave and Fullerton. Free diagnostics and the problem was the same but they could fix it for $150. Please dont go to Pep Boys. They are lazy. It took 2 hours for them to daignose the problem. The other guys did it in minutes.
Had to wait 4+ hours BOTH times I was here— wrong parts were put on my car. The manager on the floor is trying to charge me more than what he initially quoted me— with no reason for more charge. Giving me attitude, and telling me there is nothing he can do. All around bad service, never coming here again.
This is the second time for horrible experience. Employees as well as managers are horrible. I will never ever recommend anyone. My father takes his car there I will convince him to go elsewhere. People if you read the reviews please take your business elsewhere.
The guys there were trying to take advantage of my dad a 75 yr old senior citizen trying to charge him $4,500 dollars for an engine for a 1997 Chevy express van service sucks and they have no knowledge of anything very disrespectful
One of your employees is very rude and unprofessional. His name is Maurice. I stood at the desk waiting for him to ask me if I needed help while he was having outside and unsolicited conversations with his employee friends. Then, he asked me how could he help me with unsolicited flirtation. He made me feel very UNCOMFORTABLE as a woman who was trying to buy some items from this store. I felt very disrespected and devalued as a CUSTOMER at this location, 2501 south Cicero. Because of this unwarranted and uncomfortable interaction with Maurice, I decided to leave this store immediately and went to another retail store that was not Pep Boys to purchase my $200.00 worth of items with dignity.
Stood in front of 3 employees under the SERVICE sign trying to get some service however, they were more worried about their own conversation. 10 minutes later and no help so I just walked out. I do not recommend this company at all. They are only there for one thing, your money. It makes me sick to my stomach reading these reviews ...
Terrible service, I just need oil change, they told me in 30 minutes my car will be next, it took two hours and a half just to start working on my car. Is my first time visiting this place, and is my last time...
Fixed my Ford correctly the 1st time. Be careful about accepting their upsales. You usually dont need them.
Always a good experience.
I went to pepboys located in CICERO AND OGDEN, 11/19/2017 ,12:00 ,Pep boys misleads u, i signed up for a coupon for an oil change that was for 39.99 but w coupon its 24.99, out of three options, i reserved an oil change appointment for noon and still called and verified if in case theyll give there run around and i talked to someone named Jonathan I told him i want to make sure they honor their coupon , gave him my information and confirm. I went there and yet i was given the run a round ,it was useless calling to verify, a hispanic kid there w a beenie hat on and pepboys jacket on told me he wont honor that coupon and it going to be 89.00 dollars for the oil change , i got furious, I CALL THAT MISLEADING ME...lied to me, and wasted my time. Called 4 nothin...then he says jonathon lied to u he is a new guy it his fault....this costed me gas and time and all that to lure poeple in online false advertising.... the last store before this one ELSTON PEPBOYS. i had a problem w another kid who falsly verified he had tires that i needed and i went to get them and he tells me and my wife that he doesnt have them, and as im getting frustrated Again 4 nothing, A lady manager was coming on to my wife, trying to feel her arms trying to reach her tatoos, and in front of other associates ....wdf is on w good service we pay for or want, nor trust is deserved from these places, Dont trust em...
Well I brought a Hertz car for oil service and rear brakes replace at 11:30 am than they replaced rear tires and rear breaks and they didnt call me to let me know that the car its ready. Its 3:37pm. And when I checked the paperwork they didnt do the oil service ,WTF!!! That why 3.3 stars review.
I call for an estimate for all 4 tires for my honda cr-v somebody answer me and I ask if somebody speaks Spanish and they hang up on mevery unprofessional person who answers the phone
They do pretty good work here the downside is you have to wait so long just for a oil change even takes forever
Been here for 3 hours on a simple tire repair
Came to my appointment at 9 for and oil change took them 2:30 hours to finish a simple oil change that takes around 15 to 30 mins to change.
Had an appointment set up. Got there they know nothing about it. Then they said their machine was down got sent to a different location. I feel they are just lazy and don’t want to do what they are getting payed for. Waisting people’s time don’t recommend this place
Great customer sservice, I was there for alignment.
I must say when I first when in 1/28/16 I was very angry because I got my breaks done less than 3 months ago with Pep Boys this place specifically and then my breaks started grinding again I spent around over $200.00 and for less than 3 months they started again I was so angry and talked with the manager Jose he understood why I was angry and offered to take a look at them no charge then to find out there was a problem he took care of me and my car and they know that the safety of there customers comes first he offered to fix my car on there behalf and I was satisfied that they went above and beyond to get the work done now thats 100% quality service I do recommend people to go there specifically and get the work done right and done it in a orderly manner I am happy that they fixed my car and I am going to return to buy 4 new tires which I will say it come with a 55,000 mile
Fun fast service here !!
Horrible customer service . Didn’t replace valve stem after 4 new tires service. Woke up the next day to a flat tire. Ended up having to go BACK. Machanics looked high in their eyes. Waste of time
They never answer the phone
Terrible service. I took my car just for oil change, they told me that my car will be next in 30 minutes, I wait two hours and a half just to start working on my car. Is my first time visiting this place, and is my last time...
Wonderful. Efficient. Well priced.
Miserable service and an extremely unreasonable price on an oil change. it took two hours to get my oil changed and I made an appointment online. won’t be going there anymore.
Rip off big time. They take to long. Bad service. Go to Autozone, Advance Auto or ORailly Auto they have better service and better warranty on parts than. Pepboys.Never get ur car check there.
Called to check if they have a wheel in stock because I popped my tire with a screw and the guy tells me he cant help even after I offered the sizes. At least take down the sizes and pretend to check, another thing how am I supposed to take my car that has a flat tire all the way to them just to check if they have it in stock.
I was there for 4hrs. No idea why it took so long. Every time I would ask, I was told 20-30mins more. When those 20-30mins were up, same thing
Said 2 things were wrong with my car tried charging me for all this extra stuff $1,500 worth i said ummm no...took it to a local mechanic and im paying $430 and fixing only whats wrong with it smh dont go there they will rob you plus dont call i literally seen them answer say please hold and walk around talking while your on hold!
Needed a tire.Asked for the price I seen online for the store. They wanted to charge me $125 for the tire they had instock.For a tire that was suppose to be $47.Bad business. Will never go to this place. EVER!
The staff here is excellent. Great customer service and advice. Car labor excellently done. Excellent Pep Boys location. Being going there for years.
My transmission went out at Midway and it was towed here. They were very busy but did the diagnostic quickly.
I waited 3 hours to get my oil changed. Thats not great
Ive been waiting for about 4 hours and all I needed to do is a flush to my car but they took the time to explain how everything works why was it leaking and they did extra flushes to the vehicle I never really leave comments but I was really happy with the service ask for Essex positive guy
Worst place ever. I had an appointment for 2pm To get an oil change. It’s 4:11 right know and I still haven’t heard of anyone about my car. R I D I C U L O U S
There customer service sucks, i get here and wait a long time, standing, waiting someone to talk to me.
Best deal on tires.
They lied about there wait times it was freezing in the waiting area and no communication at all. This sucked been here for 3.5 hours just to get windshield wipers and two tires.
It was the best until they removed the speed shop, parts arent that great and are over priced definitely better than AutoZone
Embarrassing costumer service and wait times. These inconsiderate people should donate their checks to charity. They lied about their wait times and even made me late to work.
Its okay. Set up an appointment ahead of time and as early as possible as it may take a while to get services. The workers are helpful.
2 hours for an oil change. Another day 2 hours to repair a nail in a tire. Very slow service. Jose is the most unprofessional employee in the store
Pep boys is the best place to go... to get your lifetime alignment....
These guys really work hard for their money; I had a wheel alignment and made an appointment so it wasnt a long wait.
My friend took her car here to get serviced and she is still having the same problem we have dropped her car off here 3xs. Time to find a new repair shop.
Waited an hour after my appointment for an oil change before I decided to leave. Dont know why they give you appointments lol.
They slow.been here since 12 still here.am itd 7pm terrible just got breaks
3 hours for an oil change. 3 HOURS!!!! Never coming here again. Wouldn’t recommend to anyone.
Why is closed 3 hours earlier than it’s supposed to
Its a great place to buy the necessities for your vehicle and get help fixing your vehicle in the location. Plus it doubles as a LYFT office.
Waiting time to get someone to help you its crazy needed information on tires had 2 come twice busy and then internet went down couldnt check availability
I was there for oil change. Somebody told me that it will take an hour, but it took more than 4 hours, one hour for waiting time and more than 3 hours for oil change!!!! And still they failed to rest system.
2 hour wait on a oil change before they even brought it in the garage. Terrible wait times on easy maintenance stuff.
I would wait 3 hours for a oil change, horrible costumer service and the employees are all lazy! I will never go back there again!
If you wanna be ripped off and have your time wasted come here they will do just that over and over again.
Appointment confirmed over phone get to the store and no appointment. On top of that two hours for a oil change
Thanks to Pep Boys for getting us back on the road so quickly. Your service is terrific, honest and we are so appreciative!
Lately i feel that pep boys salesman are trying to make you spend more money thatyou need!
The performed an inspection on the car and didnt even give me a report and after i bought the car i saw that there was no oil in the car. I had a very bad experience here
After calling 1st then waiting forever, There tire monitoring machine was down 🤦♀️ You would think that the staff would know this ahead of time.
They sell the things like if they are selling gold i ask for 2 tires and the sell them to me for $175.00 i went to a different place and they are the same and a bought them for $90.00 both of them!
Do not go here very bad service waited 5 hrs for oil change!!
Awesome and faster service than I thought
I go to this pepboys to pick up my car for lyft its farely new, the lyft center not the pepboysAll the employees here are very helpful especially tony very nice guy!!
Daniel and Jason were fast with the service👍
Explained the work needed as well gave me the chance to inspect it.
Service was OK after I ask for someone name to help and he was great but when I got there the worker was just doing nothing was not asking to help me at all.
And if I could Id give it 0 stars because the customer service was horrible, I get up early Monday Thur Friday 4am to be exact, so when I made my appointment on Wednesday to be there on Saturday at 8am I took it seriously because I dont want to get up this early on a Saturday I want to sleep in, so when I booked this it should have been in the system and ready to go when I got there, it wasnt and that made me mad, on top of that he tells me my warranty doesnt cover my diagnostic are you serious dude I talked to someone on Wednesday got all of this taken care of and it seemed that I was talking to myself because nothing was taken care of when I got there, dont go there unprofessional and very exasperating..
The cost of replace a Gasket from oil pan is about $503.00 labor, it is a Expensive. The average of this labor cost is about $200.0 or less from other Mechanic Shop ...
Great & friendly service, they answered my questions regarding repairs needed, I will be back
They treat you good there and get your car fixed fast
Their prices are too high. And the woman bath always be nasty.
This place is full of it. They are very unorganized and I just wasted my time because they were unable to complete the work. Horrible service.
Went to Pep Boys one time way too expensive mechanics are slow never in a hurry to get you out the door. Have a nice day
Three hours for an estimate. The manager just left the worksite.
Three years ago I experienced Horrible service how you dont know whats wrong with my car but you guys are certified mechanics?
3.2 (199 comments)
Review №1
2022-07-03These people dont know what theyre doing. I had my existing tires swapped to a new set of rims for my 1988 Pontiac Firebird and i kept getting flats because they were leaking from the valve stems and they never changed them even though i had paid for new ones. I had gone in to address the issue and when the tech was taking my wheels off i had informed him that the rims are staggered, 2 rims are front only and 2 rims are rear only because they had different offsets. The tech understood this but when he was done and i was driving off i heard a scrapping noise. I stopped and looked under the car and saw the front driver rim scraping against the tierod, he had placed a rear only rim in the front. I went back into the store to address this new issue and asked what will be done about my damaged rim. The service advisor told me nothing will be done other than offer me a free oil change because my car is a classic and the rims arent new. Dont take your car here, they damage it and not take responsibility for it.
Review №2
2022-06-11Very disappointing!! I made an appointment online,I made the appointment at the latest time available, my husband needed an alignment and tire balancing.The online system allowed me to make an appointment at 7pm, my husband got out of work early to make it to the appointment only to get there and be told the guy who takes care of alignments leaves at 5:30 and that I should be calling to make the appointment instead. If the alignment guy leaves at 5:30 everyday that’s no problem but don’t let us customers make an appointment online for a service that’s not available after a certain time. The customer service person did not offer an apology or to make an appointment for another time.It was a waste of my time and I’m sorry I recommended pep boys to my husband.
Review №3
2022-03-01Took my car in to get my alignment/suspension inspected so that I could get the necessary repairs done to it. I was here for five and a half hours in total. I noticed that I wasnt the only person waiting around to get work done for hours either. In the end, the manager--who was pretty actively keeping everyone in the shop updated about the vehicle except me-- ended up tossing my issue aside to be dealt with by someone who was obviously new. I did get an alignment without any necessary repairs though-- not that I asked for that to be done. I dont understand why this place is still open. It seems like they arent capable of communicating with customers well or getting things done.
Review №4
2022-04-22I scheduled my appointment online on 4/22 and even came in a few minutes early and still waited over 3 hours just for an oil change and tire rotation. At least with Jiffy Lube, you are in and out in 20 minutes. Never approached about what the hold up was. What is the point of scheduling an appointment when you just end up waiting for hours. I generally do not like giving bad reviews about a place and try to give a benefit of doubt, but unless things improve with customer service, this issue will always continue.
Review №5
2022-02-21Bad experience,Ridiculous waiting time for an oil change, bad costumer service, practically they ignore you.Dont waist your time , look for some better place ;costumers deserve better service.At least tell the costumers about the ridiculous waiting time and that way costumers can decide if we want to wait that long or leave.
Review №6
2022-05-08Great people, I went in at 8AM. Most importantly they did NOT trick to upsell me anything along with the oil change.Choose Service Manager as Jesus or Israel Sanchez. They are good to work with for car service.
Review №7
2022-05-03This place deserves 0 stars! My fiancé took her car here to get tires... WORSE DECISION EVER! To make a long story, short... I contacted the customer service and received case #817790. I was told a Field Officer will contact me in 48 hours. That didnt happen. I called again and told the representative to advise the Field Officer to leave a voice-mail if Im away from my phone. Again, that didnt happen. Now a full 7 days has passes. I call customer service to escalate my case above the Field Officer. Now my fiancé gets a call from the manager offering a free oil change. She refuses... why would she want service at the same place where the technicians and other workers STOPPED WORKING TO EAT BREAKFAST AN HOUR AFTER THE STORE JUST OPENED! ALSO, WHERE THE TECHNICIAN TOOK 1 HOUR TO CHANGE ONE VALVE STEM *THEY DIDNT REPLACE THE VALVE STEMS WHEN THEY MOUNTED THE NEW TIRES* Yesterday May 2, 2022 I called again and was told an Area Manager would call me... that didnt happen either. So now I must post this long demonstration of the neglect, disarray and basic disregard of customer service from this establishment.
Review №8
2022-07-17I was having an issue with my tire. I was a distance from whete I live. They took me in without an appointment found the problem and fixed it. Everyone was polite and helpful.
Review №9
2022-05-06My experience was horrible! I waited over 80 MINUTES to have a pre-ordered tire put on. They texted me and told me my truck was ready while it was still in the air. After it was moved it to the parking lot, no one called to check me out; I had to go and REQUEST to be checked out, only to pull off and have my engine light come on. When I went back inside to inquire what happened, they told me my light was already on (which was untrue).Oh, it gets better! While sitting and waiting for my truck back, I was asked to move while they sprayed for bugs.
Review №10
2022-07-17This pep boys location is a scam.. the employees are not knowledgeable about auto repairs.. they do not fully inspect your vehicle. They also will charge you for work that didnt do om your vehicle.. I was charged for a wheel alignment that they didnt do.. My steering wheel is still not straight and my vehicle pulls to the right.. I told the Manager Isreal that they didnt do a alignment and he said they do the alignments before they install the new tires and refused to give me a refund.. I am still trying to get refunded the 100$ but they wont refund it cause they claimed they did the alignment. Isreal said my alignment is under warranty and they can realign it but his alignment machine is down.. STAY AWAY FROM THESE LAZY PEOPLE WHO ARE JUST TRYING TO STEAL YOUR MONEY!!!!!