Kerbside pickup
Yes
Party City in Elgin
Categories
Location on the map
Elgin, Kane County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 630-883-0054
Site: https://stores.partycity.com/us/...
Site: https://stores.partycity.com/us/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:9AM–9PM
- Saturday:8AM–8PM
- Sunday:10AM–6PM
Party City in other cities:
Comments (114)
Love the Party City store in Elgin!!! They have everything for parties, weddings, gatherings... friendly and knowledgeable staff. I was amazed at the variety in every color and so many styles. Used an online 25% coupon that staff suggested. I am very happy with my purchases!
This store is the worst. I placed an order online for in-store pick-up. I have photos in my review that show I placed the ordered Friday evening. Without any reason, they cancelled my order Saturday morning next day. I tried to call, the phone number was busy. I go to the store anyway to inquire, and notice that there are about two other customers there. Clearly they were NOT busy enough to not answer the phone. I found the item I wanted on the rack so obviously they did not cancel my order due to unavailability.Just out of curiosity, I called the store while INSIDE the store, someone finally picked up, I inquired about my order, they put me on hold for several minutes at which point I just gave up and hung up. I proceeded to purchase my item because I did not have time to find another place to shop for the same item. However, they have likely lost my business due to their lack of customer service.
I bought a costume from there And they said I had till the day before Halloween to return it. So I go a week before Halloween just to get told that I cant return it. That got me beyond mad. Train your people to know the info. Why lie to people. Never ever shopping with party City again and I will let my family and friends know about this. Then they tell you things with an attitude.
Employees here didnt help me at all. There was 2 items I was looking for and the girl was clueless about where to find them, I showed her on the website it said they had plenty available and she says they were out. The manager came and had no idea what he was doing either, I was there about 15 minutes waiting til he finally came with one of the items. When I checked out I waited another 10 min in line with just 2 people in front of me. The girl who helped me, checked me out and didnt even say thank you, SHE got an attitude because she couldnt help ME with what I needed. The nerve!!
This location has. So much more inventory than other store. The staff here were super nice even if you had to return something. This is a great store to do all your shopping
This specific Party City is amazing! I ordered balloons for my best friends baby shower online, but for store pickup. The manager, who I believe is Adriana, was so wonderful. We may have played phone tag for a little, but she was great at figuring out my order. She definitely made my experience of ordering from here the first time terrific and I wouldnt have it any other way. Any adjustments you need done to or questions you have can be taken care of. Go here!
Staff are really nice. helpful and friendly with me and my toddlers. Nice party store, they do run out of few items, it shows how popular that store is! You can get more varieties online. The customers there are nice too!
Wow. Very disappointing. Spent $80 on balloons for a wedding and half of them popped within the first hour. Talked to the manager who said that is normal in the sun. Why would we waste money and time transporting a large amount of balloons if that was the expected result? I think we could have gone with different decorations. We were even talked into the upgraded hi float. So, dont expect advice here... they are just looking for a sale. Buyer beware!
Helpful, pleasant staff. Reservations by phone were a little difficult, kept getting put on hold and transferred, and getting different price quotes for the same items in question. Once I was with the final employee, though, she got everything straightened out. Items were exactly as I hoped.
The service was not the greatest. When it was time to check out I had to go find someone twice to tell them I needed to check out, I was not happy. The worst part was when I was walking up to the counter an associate saw .e heading in that direction and didnt stop to ask if I was ready to check out. If youre not a people person you shouldnt be in the service industry. If youre going to be in an industry of service then you need to service the ones who provide a portion of your paycheck. Poor service I do not plan to go back.
Daughter needed to dress up for a report, and Party City had everything we needed on order for her to look the part and get a good grade. Love this store not only for party needs or Halloween.
Employees need more training or better processes need to be in place because every time I go into a Party City they seem confused, disorganized, and they dont properly explain policies. I have placed 3 online orders and have had issues every time (missing items, cant find the order, etc
Seriously if I could give them NEGATIVE 5 STARS I would the employees attitudes are ridiculous they dont want to help you look for what you need the cashier treats you horrible you ask a question and its a mouthful of attitude I cant believe they employ people like this its supposed to be a party place and the attitude in here makes you wanna run away. Im flabbergasted.
I have ordered things online to be picked up a few times now and every time it seems like the staff has no idea whats going on or how to process the order. First, I put in my credit card info online thinking it was paid for, but you actually have to pay in-store. Okay, not really their fault, but seems pretty counterproductive to the point of ordering online. Second, I ordered things for New Years (again, online) and they almost gave me someone elses order, then they only gave me 2 of the 4 balloons for 2018... good thing I noticed, and finally when I didnt use some things after all and tried to return it, they said they couldnt because its seasonal (none of the items actually said 2018 on them, just fyi, and it never said I couldnt return them when I ordered online). Ugh, they did give me store credit, but again failed to tell me I could only use it at that location?!Bottom line, be prepared to spend extra time, check your orders if you use the online feature, and ask if you can return if youre not sure youll use everything.
I came in early Saturday morning right when they opened the manager looked like she was in a bad mood no greeting, and the cashier was like rushing us while we were deciding what balloon we wanted . Poor service
Get your balloons blown up ANYWHERE else. They really nickel and dime you with the helium. They didnt tell me until after they ran my card that it was a 2 hour wait. Its good thing we got them JUST before the party, though, because the balloons start to sink after a few hours. Do they cut their helium or something?!
Good place to find anything tou want for all types of parties and events
Huge selection of goods and favors for any type of party. I was amazed by all the choices! Friendly courteous staff and the store is very clean.
Service needs to be improved. Only 1 cashier at the front with a line of customers waiting to pay and get balloons. Have been in here 20 minutes.
I was on the road and in the vicinity so I called to ask if my balloon order can be ready for pick up sooner. I was told yes so I stopped by an hour later only to be turned away.
Every character, color and size of party ware is found here. I started with watermelons, but when a family party theme changed to unicorns, Party City was ready to help with a speedy exchange.
Didnt bother mentioning they were out of helium when I was buying balloons.. until I asked them if they could inflate them. Also told me a coupon was online only when it said in store also right on it. Rude and crappy service
Customer service here is a joke. Tanya the cashier told me if I didnt like her answer to call corporate because she had no other information. Could care less about the customers.
Didnt have what I was looking for even tho the website said they did. But it was organized and the employee was helpful.
I couldnt find great streamers here you would think its a party store and they would have variety, a other thing this store has nothing but birthday celebrations, no farewell or anything else. I was very disappointed.
Friendly staff. Helpful. Selections are unique but somewhat limited. Some items are too over priced for it type and quantity.
Have all youe party needs at a reasonable price.
Very friendly and helpful, even when the place was busy.
Nice place to find costumes and decor for any occasion. Certain items are priced high and are not competitively priced.
They have almost everything you need for any party. Awesome place to buy your Halloween needs.
Very nice place. Staff very helpful. Was looking for gag gift or over the hill. Found the perfect gift.
Prices and selection is on point. Staff not so much. I feel its a management issue.
This selection is huge and definitely worth going to if you have any type of party
They are going shopping to Piggly Wiggly grocery store and she would buy all things of dept and free coupons.
Nice store. Lot of stuff for different scenarios but limited choices in each
Easy pickup... Double check your order.. everyone was friendly.
Love this place for all your party needs. Prices are good.
Lots and lots of party items for almost all occasions. Average items but a wide inventory of them
They do have some Halloween stuff but mainly just party things
Need more help
Good place for all party supplies. Little on the expensive side.
The staff was very helpful and had what I wanted and more.
Enormous selection of partyware, Halloween supplies, and birthday, wedding, color-scheme, and tableware.
Staff is very helpful, but not everything is necessarily in stock.
They always mean, I keep going theres because is closed home saddly...
They have everything party at good prices!
Good things u know its party city overpriced for everything but they good thing so cant complain
Ok
Not a bad place to shop. Save a lot of money.
Staff is not helpful. High school kids who are there to just earn a check.
Best assortment for all your party needs.
Customer service is not great.
Good selections for all kinds of parties
A reasonable place to get ur party needs
Waiting in line to pay for too long.. cashier so slow ...
So much stuff to choose from and good prices.
Ots a fun place to come a get all cute for Halloween
Very organized and good customer service.
Very helpful staff smaller store
Amazing toucan find a whole lot of things there
The customer service wasnt to good when we went
Found Halloween items for wreath making
Doesnt carry much for parties anymore
Everything I needed for a birthday party.
This the best stor to buy a Halloween costumes
Great party supplies and service
Good Inventory.
Friendly and fast!! 😊
Great spot for party 🎉
Has a lot of options, can be pricey though.
All kinds of good stuff
Clean and well stocked.
16 year olds with attitude enough said
Not real cheap as I expected.
Very good service.
Too many things to choose
Just plain nothing unique
Lots of fun stuff
Lots of party supplies
I liked
It was ok
Good
Good
🙂🙂🙂
Impecibly organized.
Costumes
Cool costumes
Its party city
Rude rude and rude
???Helium shortage???
Had what I needed
Have everything!
Amazing place
Nice place
Only 4 Stars because you need staff who speak Spanish not all clients are bilingual and some bilinguals help. From there all good
We do not find what we were looking for but for children yes
If there are enough things for your parties very beautiful everything .....
I buy very often and 1 in 3 employees are friendly and helpful.
I love you find everything for your party
The staff are very attentive and help you find what you are looking for
It is well stocked good service
In this place you find everything for your party
Very good
Super friendly
Total reviews rating 3.8
114 Reviews for Party City 2023:
Review №1
2022-05-24They had really cool Elgin High School balloons that I just had to pick up for my graduation party. I absolutely loved them!! The staff was very kind and like always I was greeted with a nice Hello! And a welcoming wave. 11/10 Do recommend!! 🎉🎈 🎓 🎈 🎉
Review №2
2022-05-27Check your receipts, always!I was wrongly charged $5 extra and to blow up 8 of my own baloons. Prices to inflate baloons are not cheap.I recommend buying baloons there because it will be the same price, pretty much.Very Inconvenient to drive back 15min for $5-6 with gas prices today, for their mistake as they cant adjust or refund unless in person.
Review №3
2021-06-28They did a great job. 3 columns with specialty balloons on top, delivery included, one day notice, 15% off = $109
Review №4
2022-04-07A store that supplies a lot of partys decorations. Staff here were very friendly and helpful.
Review №5
2020-02-23Decent prices they get you with the ballons the big balloons. The prices though! Steep
Review №6
2017-10-11Considering the current state of events in our country and the current climate of hate you I would think that a Party City employee would be more mindful about how they behave in the parking lot after a car accident in front of their place of business. I personally will probably never shop here again
Review №7
2022-03-01Good selection but a bit overpriced, there’s never any coupons or sales.
Review №8
2021-08-14I called ahead of time to ask if I could get some regular latex balloons inflated and they said to just come in the store. Once I got there I waited in line for my turn with the balloons in my hand, once it was my turn the girl didn’t even acknowledge me till I said hello and then told me it’s gonna be 30 minutes until they can inflate my balloons which would have taken 5 minutes tops. It’s was just bad service and a waste of time, we left after that with no balloons for my little sisters party.
Review №9
2020-09-05I keep forgetting about Party City, but they have everything you need to celebrate. If youre thinking about celebrating anything or any kind of event you should stop in here for ideas. I always leaving with more than I came in for, in a good way, and people are always like, that was great how did you come up with that? The truth is that I didnt Party City just had it during there, I walked by it and in the end I want the only one that thought it was a great idea. Ive been making a splash at office parties, kids birthday parties, these parades that seem to be the new norm, house warming, and just some other small get togethers.
Review №10
2020-11-23Set up an online order for some balloons to pickup via curbside pickup. I received a text message and email confirming that my balloons were ready. After calling the store to inform them I was there, in their curbside pickup spot, I was told that someone would run the balloons out. I sat there for 10 minutes. Eventually I decided to just run in and they had no idea who I was or what I was there for. I had to go through the whole process with them again (name, order number, type of merchandise) and they couldnt locate my order. I eventually spotted it and said, its right there! No apologies, no nothing... Balloons were inflated though so... 2/5