Kerbside pickup
Yes
OReilly Auto Parts in Chicago
Categories
Location on the map
Chicago, Cook County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 773-784-9930
Site: https://locations.oreillyauto.co...
Site: https://locations.oreillyauto.co...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:9AM–9PM
OReilly Auto Parts in other cities:
Comments (71)
I had a good experience at this store they were very helpful I found everything that I needed and some ...
The staff here is amazing! The manager Sabrina great. However Christian truly went above and beyond for me. I bought a starter that was not the right fit for my boat and I managed to lose the receipt.Christian went above and beyond to search through the system and found my transaction.I had a few trips to the store working through this and the entire time he was professional, pleasant and a pleasure to work with. It is great to see that local customer service is not dead and that young people such as Christian can really earn customers for their organizations.
Joe saved my life. I had no idea what I needed with my car. I thought I needed a terminal batter shim and they were the only place in the city that had them in stock. joe came out to have a look and helped me fix it in 5 minutes. I’ll never go anywhere else in the city if I have an unidentified car problem. Joe has earned my business forever.
The first time I went here, I inquired about glass for my sidemirror. The man who helped me was extremely helpful. There was one in stock and he couldnt find it at first but then actually dug for it and found it!!! Today when I asked about brake pads and rotors, Julio explained three types to me and honestly sold me the rotors that would work best for my Jetta. He was patient and thorough and I even got a discount!!! The reason for my second visit was because I had such a wonderful experience the first time. Today just reassured me why Ill always return to OReilly on Broadway, even though its a 35 minute drive! Im grateful. Thanks!
Customer service horrible I came in bought scratch remover not for a vehicle but to fix a slight scratch on my phone screen. When I bought it yesterday the young lady in the store she was great but it didnt work so I brought it back for refund. Honestly the common sense was totally off this girl should never be in the store unsupervised.she tried to say the bottle was was half empty I used a cue tip a very minimal amount I wasnt using the product on a car. Then she proceeds to tell me what the store policy is and I read it the policy applied to products installed or that needed some assembly to it. She and I had an unnecessary dialogue that could have been remedied with a simple refund. I left the product and receipt on the counter and told her if your store needs the $3.30 that bad then keep it.No regrets only lessons learned.
Christian saved me! It was late, and he took the time to go out with me and ensure my new battery was installed properly. It could have been a very upsetting night with an immobile car, but he made it a positive one with friendly and quality service that went above and beyond.
This location really helped me out in a pinch. Starter motor failed on the car and I was a little afraid of finding stocked parts in the city. I was back on the road the following day! This location had the part in stock (checked availability online and reserved it with credit card) Part was ready for pick-up an hour later. Installed the starter myself, it was a direct fit. Competitive prices for reman parts. Will return for future auto supplies. Friendly employees too.
Customer service is bad they lied about having a light bulb headlight in stock . I called and the lady said sure we have it . I got there she then says oh we don’t have it. Why ?? Say something when your not sure wasting my time .goid thing I order it online from a different company arrive express . Change your staff
Im pleasantly surprised with the staff at OReillys. They were super helpful and kind. They even assisted me with putting in a new battery! Ill definitely return to this store for future needs.
I was in this weekend looking for headlight replacement bulbs. Cristian was fantastic! He showed me the bulbs I needed and after seeing how I was a real rookie at changing headlight bulbs, showed me what to do! Very nice and professional!
I dont know if the part i purchased works or not, but I can review the service I got. Apparently there were 2 employees who were working there on this particular Sunday. I walked by both and neither asked if they could help me find anything - but they did comment on my appearance. Awesome.So I found my part unassisted, and when I walked it up to the desk the two employees both walked out the front door and exited the building, leaving me to stand at the register staring at pictures of customers being assisted. Try to go to a different store if you can, this one is a powerful argument against the idea of a living wage.
OReilly Auto parts its very good place to go for anything you need and its quick and you can get with you looking for and a reasonable price so I would suggest to go there if you ever need anything like twos and things to cars and motorcycles and stuff like that its a good place to go and they treat you good there okay so its a nice place to go and you meet new folks Aaron and you get to know good good in there to get your discount for 10% for seniors so go down and have a good day
Carlos is the best employee here. On his first day he has done so much to help me solve what my issue was. Great man go to him for any car needs
I have gone to this O’Reillys Several times as it is right down the street from my house, today I bought a power steering pump and the pulley for the power steering pump the guy behind the counter asked if I would like the serpentine belt as well, I said yes, but before the guy at the counter could run in the back to grab all the parts I asked how much that serpentine belt would be he replied upwards of $40, I canceled on the belt but bought the power steering pump and pulley, a serpentine belt for my year jeep is about $10 at any other store I found the pulley at a competitor nearby for 9.99 I was charged $22 When I called the store to find out what time they closed and explained why I was going to return these items they hung up on me very unprofessional.
I have been to this O Reillys location twice and I have to say it is the worst customer experience. From yelling at customers to playing movies on their phones they could not be less interested in helping customers. I didnt even buy anything this time and all I needed was an air filter of all things!!!! I will never go back to this location or O Reillys in general
Josef is awesome as soon I came into the store asking for help he was right there.He is an great asset to this company
Christian was super helpful with a very positive can do attitude. Replaced my fog light bulb in a minute or two with confidence. Thanks!
This is a great store. The staff is always kind and helpful. I go here for all my car and scooter needs and enhancements.
I walked in, found my parts they helped me and I was out in less than 5 minutes, very happy with OReillys Auto Parts
Absolutely unprofessional, poorly trained personnel. They talk like take it easy bro, the rush order was delivered much later than promised (spent 4 hours waiting on the parking lot) but after all wrong part was delivered.
Fast efficient service item I wanted was in stock.
Prices are all 5.99, 6.99, etc makes it easy to account for tax which is nice. That said prices are cheaper in the subs
Great place. Good prices. Jozef was so friendly and helpful!
Quality customer service, solid parts selectio n and a willingness to help makes this my go to auto parts store in the City.
Came here with a dead motorcycle battery and they totally charged it for free. Service over the phone and at the counter was awesome!
Prices usually higher than other places. Staffs were not friendly. Theyre just doing there job, not there business.
Great customer service here.
Its very bad store and bad workers I bought master cylinder with life time warranty and they didnt exchange it .the manger store his name Ibrahim its very bad and he didnt give a respect and he using bad words with caustumer I dont go to this company no more
The woman working there had no knowledge of cars and was unwilling to assist me in any way. It was as if I was bothering her.
Great Store DirectorJose L. MotaVery helpful, very professional.
Great customer service! The accept any oil or fluid for recycle
Great prices. Usually the cheapest prices for parts between the chain parts stores.
Did not go here
Decent selection of tools and parts.
Terrible customer service don’t believe go visit yourself
Good parts, reasonable prices and good services.
Assistant manager was rude and the staff seemed under educated and didnt answer the questions posed.
Good place for your auto parts.
Nice counter people, wide stock of parts and brands
GOOD PLACE FOR AUTO SUPPLIES AND GREAT STAFF!
A bit pricey but has most things you need
Great people and good prices
Definitely need training in customer service
Were super helpful and quick.
Place to go to get all your auto needs
Good place for auto parts
Very helpful, loan jump starters
Convenient, quick stop for auto needs.
No other options. Staff is friendly
Knowledgeable counter sales help
Very helpful employees
Clerks are helpful.
Best service ever !
Excellent service
Good counter help
Ignorant ,rude , unhelpful people
Helpful workers
Very convenient.
Well, they have very good attention to all customers and a very good attitude of the best.
Lack of staff
Parts
Total reviews rating 4
71 Reviews for OReilly Auto Parts 2023:
Review №1
2022-06-14The staff has been friendly and helpful everytime I am in there. I do my own motorcycle maintenance so I get most of my parts here and everyone is great!
Review №2
2022-01-07Very annoyed with the is store. I went in to get a new battery as I was having issues with mine. The man that helped me was very hesitant to even test my battery, which was weird because Ive done this before in the past with no problem. He was barely listening to me and eventually told me that the test was inconclusive and would not help me. He advised me to take it to a dealership, which I did. I then had to pay $400 for the dealership to give me a new battery when I could have bought on from this location for much less. Needless to say, very disappointed in the service I was given.
Review №3
2022-03-22Recent review Angel was wonderful. great customer service and personable. we did not know if it was my battery he loaned me the charger and I was on my way!! that was the issue. thank you for helping out and saving the day!!manuel was so helpful(past review)
Review №4
2022-01-05Went in to get a new battery. After they replaced it, none of my windows would go down, and the fuel door wouldn’t open so I couldn’t even get gas. Took it back to O’Reilly, where they said there was nothing they could do. Took it to the dealer and paid a little under $500 for the repair. The dealer said whoever replaced the battery blew the relay. Not exactly the best start to the new year 🙃
Review №5
2021-08-12Absolutely the most incredibly helpful shop I’ve been to so far. Helped me determine both my battery and alternator needed replacement and referred me to someone who would install it without gouging me.Warmly and emphatically recommend these guys.
Review №6
2021-10-02Marco worked in the rain getting my battery replaced. Dudes a champion. No complaints. Even had some friendly chatter. From phone call to seeing if they had my battery in stock to driving away it was maybe an hour? Marco rocks.
Review №7
2021-07-28This is really a great place to go.I had my car battery broke.And actually was going to purchase a new one. They didn’t have it, but they helped me to find by researches and they went all the way down to another places to get and fixed. I am so excited and so happy that I went to the right place.Will definitely be going back more and more.Excellent and quality services.Appreciate it!
Review №8
2021-08-13Josef was amazing and happy to help two puertorican ladies from Washington state. He took care of the check engine light and replaced my battery in no time. The other staff members were very nice too. Thanks
Review №9
2021-07-23I wish I would have gotten this employees name but yesterday @ about 935pm a wonderful employee help me with my car battery replacement. Regardless of the store closing soon when I arrived he had his tools and was ready to help. Thank to this man I was able to finish my work route 🙌.
Review №10
2021-06-02My wife came into the Broadway store at the end of May 2021 in Edgewater with her Honda Fit needing new wiper blades and a replacement hose for the window cleaner.Joseph went above and beyond with helping her and hooked everything up for her.Excellent customer service with true care.She wanted to make sure the company knows this and a big thanks to Joseph!