Wheelchair-accessible car park
Yes
Northwest Trucks-Bolingbrook in Bolingbrook
Categories
Location on the map
Bolingbrook, Will County, Illinois, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 630-226-0900
Site: http://www.nwtrucksbolingbrook.com/
Site: http://www.nwtrucksbolingbrook.com/
Opening hours
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:7AM–1PM
- Sunday:Closed
Comments (30)
This is an amazing shop have zero complaints every time they have helped me out with my truck has been great
I called and scheduled an appointment for my 2012 cascadia to get an engine diagnostic. I brought it in on July 23rd at 8am that morning to be inspected, Which I also included the found issues of what was wrong with my unit. Never received an call before the day was out, so I called to check status of unit and was informed that they need an additional tool from their palatine location. The following day one of the issues were diagnosed to be EGR cooler issue. The part order wasn’t submitted until Wednesday and parts didn’t come in until Thursday. I followed up on Thursday to see if old parts were already removed from unit to assemble new parts. I was lied to “YES” I called Friday and was informed I needed a new pipe associated with DPF system, so old parts weren’t removed until Friday. I had to pay air fare and labor for this. On Monday unit still wasn’t ready due to inspection sheet not being followed as I informed issues of my unit. Another diagnostic had to be ran and verified that EGR actuator was bad also. I was given a remanufactuerd actuator that was bad and tech didn’t know where to proceed without reaching out to Detroit diesel and informed needed brand new from freightliner which of course cost more. Unit still wasn’t ready that following week Friday and unit was still down going into a third week. There was no compensation on anything. I spoke with general manager John Jefferson and he lied labor rate would go from $98/hr to $75/hr. I did calculations and none were given. With me having my own business I was gonna pay for bill with business card and they told me they will not accept my business card because they don’t know me, they don’t trust me, and have no loyalty with them. That inconvenienced me due to having to wait for financial institution to open at 10 am. I paid with a cashiers check. 24 hours later check engine light came back on in unit. I called to inform on this Thursday afternoon and was told they won’t look at it until the following Monday of the new week. Being upset is an understatement after paying 7 thousand dollars cash for this job and treatment. HORRIBLE is an understatement of these guys.
I send driver with Volvo truck to get PM service.After holding truck for two hours in the shop they charge me $306.00.Once my driver came back with truck I inspected truck and I found out that they havent replaced any filters (oil and fuel).Next day I called them and the guy from the shop said hell need to talk with his Tecnisan.He never took my phone number,he never called me back.I saved fuel filters I replaced and first time Im in Bolingbrook area im gonna let them look at it.Never gonna see any af my trucks in their shop.
Excellent customer service and professional salespersons. I did work with Jim Woodison, and he helped us a lot.
Most expensive oil change ever and they overfilled my oil and left fingerprints everywhere
They charged my driver $250 just for turning OFF Idle shutdown which costs $52 for other truck dealers:/
Daniel and Luke in parts department are very professional, helpful and knowledgeable. I highly recommend buying parts there.
Great place to fix your truck, accurate, Fair price, great customer service
Good staff mostly work on freightliner, and your common brands. Great staff knowledgeable company.
Friendly and quality work good prices for service check them out
Got me in and out great service
Good staff they hooked me up
I don’t recommend this place
Good place no drama
Good work
Good price on parts
Great.
More expensive than competitors
Good place for lose money
Excellent
Total reviews rating 3.7
30 Reviews for Northwest Trucks-Bolingbrook 2023:
Review №1
2022-05-19I visited this place for 4 days while my truck was in the shop. The shop looks amazing. You dont see oil or stains everywhere. What stood out to me was the owner pushing a broom! When a dam owner pushes a broom its a place that cares. Chris as well is old school and very knowledgeable he keeps his customers informed all the time. If they need parts 1 of 5 people can make a trip to make it happen. They seriously try to get you up and running. Every day with out a truck is $$$$ burnt. BUT also keep in mind many parts are national backorder. Between Eric n Chris,plus part dept, not to mention Danny. They have a well rounded shop to get you truck in and out ...if not waiting on parts.
Review №2
2022-01-25So I (luckily) pulled into the gas station right next door to them noticing my breaks were spongy feeling, damaged service air line, well the got me in even though really overbooked, vary nice staff including manager/owner. Apologized for the wait, thanks you so much for treating drivers like people, that is hard to come by. Your pals at Millis Transfer thank you! Literally in and out in about 2.5 hrs, and the only reason it took that long was their garage was filled up and I see why with their great service.
Review №3
2021-11-09I cannot say enough about Northwest Trucks. The professional and knowledge is superb. I worked closely with Jim who was very professional, knowledgeable and courteous. He was able to answer all of my questions and put any issues I had to rest. Honestly, he was just super friendly, gave off only good vibes, never once did I have a feeling of the “car-salesperson” attitude. They want you to be confident in your choice, purchase and their trucks. I couldn’t be happy that I was able to work with Northwest Trucks and especially Jim.
Review №4
2021-11-19I bring a truck on July (today is 11/19/2021) to fix a problem with DPF systemok i understand parts shortage and all around that but 6 months, no no no...I got a bill for almost $6K for not fixed truck and we decide to bring the truck to KW dealer but we cant paid the bill with credit card or idk and MUST be a cash or cashier check.I deal with Chris there and he use all the lies in the world when i ask for updateDO NOT GO THEREstay away...
Review №5
2021-07-26Contacted Jim during the crazy semi shortage and before I could purchase my truck from him someone else had already sold it. But that didn’t stop Jim he constantly assisted me with weekly and his customer service made me warm and fuzzy inside .....🤣 fast forward to me finding a trick somewhere else but nothing being totally sure about it and Jim helped me out tremendously on making that decision. Long story short as my business grows I’ll be back to buy a truck from Jim soon he’s a rock star
Review №6
2021-12-17Excellent service, very good prices, very friendly staff and they are so helpful for new customers. we appreciate their help and work with them, we do recommend them in future business.
Review №7
2021-01-13The General Manager Chris is awesome, the staff is great and they make you feel like family. Nothing but positive vibes energy and I love how things are verbally explained to you about whats needed, why its needed and the great advice thats going on with your truck services including things about the truck that doesnt need services.
Review №8
2021-05-17Sent Jim an email at the end of the day requesting info about a truck for sale and he messaged me back real quick. Pleasant experience buying a truck, you never have to wait long on a response.
Review №9
2020-01-17Very very unproffesional people, very poor service.I don’t know what to say about them overthere. If you can skip this place go somewhere else. They will hold your truck 10days more than they supposed, they think that they know something but they don’t know anything. They will give you one price at the beginning and the second at the end, which will be 500$more than you agreed. And their manager Erick, i think it was Erick. he was sooo unprofessional, you can’t talk to guy, he will start yelling at you, he doesn’t value you as a costumer... really don’t know what to say about them. i am surprised.
Review №10
2021-05-08Very good experience. The General Manager Chris and the people from the shop are professional and treat you whit respect. I had in and out service and quality work. I really recommend this place.