Online care
Yes
NorthShore Immediate Care Center - Chicago at Sauganash in Chicago
Categories
Location on the map
Chicago, Cook County, Illinois, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 773-293-8788
Site: http://www.swedishcovenant.org/ICC
Site: http://www.swedishcovenant.org/ICC
Opening hours
- Monday:9AM–6:45PM
- Tuesday:9AM–6:45PM
- Wednesday:9AM–6:45PM
- Thursday:9AM–6:45PM
- Friday:9AM–6:45PM
- Saturday:8AM–4:45PM
- Sunday:8AM–4:45PM
Comments (54)
I walked into this place for the first time due to a badly sprained ankle on a Tuesday night about an hour before they were due to close. I thought they were all going to be rushing to get me out of there but to my surprise EVERYBODY had a smile, were very polite, friendly and professional.They needed to do x rays and the doctor/ nurse explained everything well and made sure to answer all my questions with patience and a smile. I left the place VERY satisfied with their service and have recommended it to friends and family.
DO NOT RECOMMEND THIS PLACE!!!!!I wish i could give this clinic a zero star for unprofessional, unfriendly environment, especially the front desk lady. They do not welcome the patients even though we come to get treated and pay, not for free. They did not do the right protocol for disinfecting the clinic or themselves at all. They did not wear masks, or wear masks but pulling down under the nose. People should not go here for your health.
Typically great staff, great providers, good facilities, whenever Ive taken my wife. On my own visit the medical assistant Victor was completely rude to me as soon as he started taking my history, like I was an idiot for showing up. Didnt even let my wife in the room with me even though Im always allowed to go with her. He was completely unprofessional.
After calling 4 times they finally picked up transfer me to another location, which I wasnt suppose to be transferred to because my primary doctor was at this location. After calling back the 5th time and driving all the way to the clinic I was told that this office doesnt except insurance information because this is a immediate care center which made absolutely no sence at all to me because I have been coming to this clinic the past 5 years with my insurance and have never heard of an immediate care center not accepting anyones insurance info. Mind you this is my primary doctor the past 5 years. So the women named PRECIOUS which Im almost sure was a fake name.. either is new with out proper training or literally just refused to take care of me. I also was told they didnt take walkins but yet this is a IMMEDIATE CARE CENTER..so hopefully if you decide to visit this center you dont get stuck talking to precious.. she a an older women that wears leopard printed glasses that has no clue what is going on in there. Unfortunately I have changed my doctor after 5 years due to this horrible experience. When I asked to speak with someone else she refused that as well so it was a lost at that point and I wouldnt recommend this place to anyone due to Ms.missinformed precious. Best of luck.
I came by at 7:15 pm on Wednesday and they close at 8. I wasnt feeling well due to an infection under my arm that has gotten worse.I didnt have my insurance card with me and didnt know the policy number. The woman behind the counter said they couldnt help me because there was no way to confirm my insurance.I have been a patient at Swedish Covenant Hospital before so they have my information. The hospital is fantastic and would never turn anyone away. It seems Swedish Covenant Immediate Care and the hospital are separate from each other.
Great Docs & support staff. In & out within an hour with appointment. Very clean. Thankx Brian & Dr. Steve.
Swedish immediate care is great. The place is very clean and the receptionist Precious knows me by my name. I have been going to Dr. Maloul for more than 20 years. She delivered all four of my children and I trust her with my family.
Wish i could give this -0 for the receptionist (Trisha)or at least that what she said her name was !! makes it all a horrible experience. She has nasty attitude and is always very rude. They seriously need to to hire a more educated and respectful receptionist especially when patients pay $400 a month for insurance to experience such a horrible service every time you call or sign in !! Really Bad customer Service !************************************************- 3 days later update her name is not Trisha her name is precious ! What name is that anyways ? Eew i will continue to take my father Rafael Mejia Camacho myself to his appointments he has heart problems so he will not get treated however precious feels like, nothing has been done about her she has bad reviews for the past 2 years how is that even possible ?************************************************
Love this place. The front end staff Precious and Sofia are awesome everytime i come in. Samantha is great, Im glad she is back. Dr. Kathleen Maloul, is the best!!!!! Our whole entire family has been with her for 21 years. 21 years as her patients, you know shes doing something right.. I recommend her to utmost.
The physical therapists are knowledgeable. They explain the excercises and reasons why certain movements or adjustments of the body are positive or negative for you. Claire is great at her work. Front desk is helpful. The exray workers are also very helpful and friendly.
I was treated like a king by a rep named Precious. She was very helpful and provided lots of care in making things very easy for my wife and i to see a new doctor at that facility.Thank you soo much for being so profitional.06/3/17 .Wife and I had a 2pm appointment it was my 1st visit for me but the 2nd for my wife.we were assisted by a front desk lady named Jasmine. She was very helpful and friendly. I want to thank you for your help and appreciate the care you provided us.
It is a convenient location so thats the only reason for us to go there. I prefer to use other immediate care facilities in the area if possible. The staff can be extremely rude and would not even give the wait times. It is easy to point to the staff as the problem but it does seem to be a systemic problem where this kind of rudeness is tolerated. Hopefully, they will still treat me when I go next time, but with this place I can never be sure!! It is a good facility, wish the people were nicer.
Visited Swedish Covenant Urgent Care because we have always had good experiences with SC Hospital. BIG MISTAKE. We arrived on a Sunday afternoon to an empty reception desk. Signed in, sat with other patients in the waiting area, and were not acknowledged for 45 minutes. Apparently the receptionist went on break and had nobody to cover her. Should have left then. In the end, I was seen by a physician assistant (not MD), was incorrectly diagnosed, given the wrong medication, and ended up in the hospital 36 hours later. When you seek out health services, you expect to get the right ones, not land in the hospital because of their mistakes!!!
Sick over kids winter break. First time visit. Filled out some quick paperwork. Seen by a PA. Proper diagnosis and script called into my pharmacy. Total visit time including waiting about 45 minutes. Friendly staff all around. Clean and well kept facility. Great addition to Sauganash.
They do not share number of people in waiting room over the phone. Seems like a strange decision. I had a sick wife I wanted to drive over and would rather not have her sit there if theres a long wait. Its manipulative, holding ones health hostage, if you will. Every other place Ive called after them is open with this info.
The receptionist named precious was very rude. I asked a simple question and she raise her voice and cut me off several time. This is the third time she does this and Ive heard her act this way to other people. Im thinking of changing facility even tho Ive been with my doctor for 15 years.
The staff are great. The ladies at the scheduling desk are very professional especially the African lady and Jasmin. I had a great experience right from the door till I left. I would recommend this place to anyone. Keep it up.
Great place to receive compassionate care when you need it. Weve taken our son here and the providers and staff are great. Theyre open 365 days a year. Happy they are close to our new place in Lincolnwood!!
We had a very bad experience with the receptionist at this office several times. Her name is Precious and she is extremely rude. Other than the receptionist bad attitude this is a convenient facility and the rest of the staff has been great.
Not such a great place. The front desk staff are all rude and treat the patients like garbage. If you are late for an appointment do not expect any kindness or compassion. Run from this place. Its really no good.
The front desk lady made it very difficult to schedule an appointment. Very unfriendly and unprofessional, I do not understand why she still has a job!
They charged me $350 for a simple visit, and then stated that since I was insured I was ineligible for any financial assistance. If I was uninsured, however, they would reduce the bill in half. Asinine.
Very quick service, nice staff and they can diagnose and send scripts to your drug store before you leave the building.Great resource when your Doctor is closed!
This place is down the street from my job I can stop in on my lunch to be seen and have done so on two separate occasions. The staff is so friendly and they see me quickly. The doctors are always knowledgeable and helpful. Very clean.
Dr. Maloul and her staff have been nothing but wonderful.. Ive been seeing her for over 7 years.. The receptionist Precious is excellent and so many can learn from her.. Excellent Excellent Excellent!!! 100 STARS!!!
I like walking in here to be seen by Dr.maloul. precious and Lillie were very helpful with my familys issues. its a best place when you need special care.
I had a very bad experience the girl on the front disk her name was Samar she was very mean, unhelpful and rude ,she dosnt have no respect i asked her forthe name of her manager she said i don’t know .you should hire people wanted to work and appreciate their jobs . I waited for long time and i went to a different place in the end .
Took my child in for a strep throat culture. They sent it into a lab and never called with the results. After three days I had to call them 4 times to get any information on the results. Poor communication with patients.
I was very pleased with my experience. The staff was professional, courteous and very attentive to my needs. I got the results that I was hoping for.
Been waiting for over thirty minutes with a sick child in a lot of pain after scheduling and appointment ahead of time. No acknowledgement from staff. Abrasive receptionist.
Everyone except for one of the receptionists is great here. The receptionist is rude and has zero customer service skills on the phone or in person.
Great customer service experience! Precious was always there to help us and provided us with the best and friendliest customer service experience! Highly recommended!
Conveniently located, with parking lot. Friendly staff, no wait time (10:30 on a weekday). Xray on site. Will be back!
I guess they dont open at 8 people standing out here waiting. 8:30 now!! Still nothing! Wasting peoples time! I guess there rude receptions open when they want.
Walked in 730. They wouldnt take any patients and the doctor was not busy I wasted time coming to this place and the others closed by the time they rejected.
I waited close to an hour to get in here for an urgent care visit and never got seen. I advise you to go somewhere else.
I was atrended nicely and got the best care at this clinic.
Very clean and friendly staff. Doctors are very caring.
Precious and samantha make me feel at home when ever i am see dr.maloul.
Always a great experience and Precious is amazing ! Professional, friendly , fast and accurate !
Good service. Great staff. Precious is an amazing worker.
Really great place, very nice people, very short wait time
Always caring people and very prompt attention!
If you are looking for a doctor that cares, you are in a wrong place.
Total reviews rating 3.2
54 Reviews for NorthShore Immediate Care Center - Chicago at Sauganash 2023:
Review №1
2022-05-04The receptionist has an attitude with the patients. I’ve noticed it about three times I’ve visited. No smile. Just Attitude. When she was talking to her colleagues within , she’s so nice. If anything, can you be kind to people who are walking in sick? Just a simple valuable trait can make a huge difference in someone’s life. This visit was 5/4 1:30pm.
Review №2
2022-05-18Receptionist lack manners. The front desk needs to be trained in a professional healthcare manner. There are 2 women that we’ve come across and both had attitudes as if they work at Walmart. They’re aggravated that you walk in and speak rudely. Once you get passed the front end the Dr’s, nurses/Medical assists are great.
Review №3
2022-05-14I wish I could type in more than 5 stars. The technician/nurse and doctor were absolutely caring and so courteous. My medical concern was dealt with in a very professional manner. Thank you for your concern.
Review №4
2022-06-17Agree with the other client that the receptionist here treats patients poorly. Rude, self centered and unprofessional. While waiting we see consistent rude treatment of each person who approaches the counter. This is NorthShore level?
Review №5
2021-10-31Horrible horrible experience. Receptionist (Janet?) treated us with disrespect and ended up kicking us out! I had a 78 year old sick father with me. Not only was this horrible service but it is a potential liability for Northshore to send away a sick person. She was rude from the moment we walked in. Unprofessional and disrespectful. She needs to be fired.
Review №6
2021-07-26Front lady was friendly on the phone and when I came in. Nurses were all very professional, as good as or better than ones at a Northwestern Memorial Immediate Care I go to as well, and they helped my ill 15-month-old son a lot. I waited less than 10 minutes to be seen. The wait time at Northwestern Memorial Immediate Care that day would have been around 2 hours I was told. I live in Sauganash, so I saved driving time too. Other people complain about rudeness, but then when I look at their profiles they look vain or banal anyway, so take their feedback with a grain of salt.
Review №7
2020-10-08Extremely friendly staff! Very helpful and great with kids. My 5 year old son had a minor emergency and they took very good care of him. He wasn’t afraid and I would definitely come here again! Booking the appointment was easy and we were on our way home an hour after we called to make the appointment.
Review №8
2018-11-11I have been taking my kids and my wife to this clinic for many years. The staff and customer service are great! With or without an emergency , they are there for you . They listen and promptly respond to your needs. Not to mention Dr. Maloul’s great experience taking care of my family’s health for many years! She’s awesome and my kids cooperate and love her! I have to mention and thank Precious for professionally taking care of us and the front desk service and for the super friendly demeanor! Sam, you are great! thank you everyone for caring and making sure patients are well taken care of because really when patients come to you, they are not feeling well , they can be in pain, they really need you to be there for them. Keep up the great work!
Review №9
2021-01-16This is the worst urgent care experience Ive ever had. Go to aayu or physicians if you need anything. I had an e visit for a stomach ache. Simply needed a quick visit and a return to work letter. I had my appointment on Friday, yet Monday I had to rush to this location because they couldnt get me a 3 sentence letter any other way than handing me a letter after an e visit. They couldnt get the letter accessible through their app. They told me that I couldnt get the letter emailed to me because it was a hipaa violation, which is completely made up. So they called me with 15 minutes left in their business day to pick up a simple letter. Insane. They were hesitant to even tape the letter outside their door. I made it, but I would warn anyone to avoid this place. These are not adults.
Review №10
2020-07-10I was seeing Dr Dzwinyk on 7/9 for shots and planning knee surgery. Everything was fine there, and he is very caring as was his assistant. As I was leaving, I decided to use the women’s bathroom. As I opened the door, a health care worker in green scrubs was just coming out not wearing a mask. Even though I had a mask on, the woman’s face was inches from mine. I should have reported this, but my mind was on my knees and surgery. After being in places that have been very careful, Walgreens, CVS, my dollar store, and my hairdresser a month ago, it would be pretty bad if I contacted Covid at a health care facility. I wish to add that I had a mammogram at Swedish Hospital on 6/2 where great cate was taken to keep me safe.