Wheelchair-accessible entrance
Yes
New Family Dental in Arlington Heights
Categories
Location on the map
Arlington Heights, Cook County, Illinois, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 331-234-3000
Site: https://www.newfamilydental.com/
Site: https://www.newfamilydental.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:8AM–1PM
- Sunday:Closed
Comments (105)
I went in with a painful tooth. I had been going to another dentist who had not been able to cure my problem. He identified my issue quickly, and explained why I was in so much pain. I was in and out of his chair in 20 mins and feeling 100% better. My only complaint is that I waited so long to get the help I needed! Ive already recommended him to family members.
I had an exceptional experience at New Family. I was greeted by a very friendly front desk staff in the clean waiting area with ample seats. The hygienist saw me in a timely manner and Dr. Mahairi was very informative. I plan to be back again with my family.
This place is terrible! I would NOT recommend coming here for dental service. On my first visit, they saw me 20 minutes late. I came in for a teeth cleaning, and they did x-rays, but were not going to do the cleaning. There was also a price discrepancy. I was then told I needed several fillings replaced.I scheduled the appointment and came in. I had asked for a price estimation before I arrived, and one was provided. The dentist ended up doing an additional tooth without asking me, and they attempted to charge me a different price for the original two teeth.Its a poorly run business and the customer service is absolutely horrible. Find a dentist that respects and appreciates your business.
This doctor is amazing, our kids are 4,5 years and 3 years old, he is super fast and our kids love him. I am very happy I found this office. Great great great if you have a little one and you don’t know where to go, this is the place!
Very good service! Loved the staff and the doctor was also great. He did a bridge for me and it looked great!Whenever there was an issue or something that didn’t look right he would fix it immediately and would always ask for my input in it every step of the way.Highly recommend this dental office to everyone!
New family dental is the best dental place I have ever been! All the staff are so helpful and getting a appointment is fast and easy. Laura is the best dental assistant there she is polite and answers all my questions in detail highly Recommened dental place!
Have not been to the dentist in over 5 years. Dr Jarava is very good at what he does and makes you want to go above and beyond to take care of your teeth. 10/10 would recommend family and friends to book appts with him. Highly recommend.
I’ve always had great experiences here. The staff, from the receptionists to the hygienists to the doctors, have always been friendly and knowledgeable, and have always helped me take great care of my kids teeth.
After years of uncomfortable visits to dentists who failed to properly care for my teeth, I finally found a compassionate ,dedicated, and talented dentist I really trust!Dr Alex Jarava and the rest of the New Family Dental team have been incredibly flexible in making enough time for me to catch up on my dental work, including brand new crowns and crown replacement that look indistinguishable from a natural healthy tooth.I cant recommend Alex enough - his combination of talent, dedication, and kindness is truly a rare find.
I was totally impressed with my entire wisdom tooth extraction process.From the totally chill environment from the staff to even Dr. Jarava I got treated with the utmost professionality and respect from the staff and Doctor.Got in real quick as my wisdom was in, mature, cracked and in pain was sporadic and not wise.I was impressed with the feeling of genuine caring, empathy and sympathy from the Dr and staff as was felt like one of the family as I felt their dentistry name truly reflects the environment they try and establish.I felt extremely comfortable on all levels (outside of knowing your getting a tooth ripped out of your head) while in the dental office.Dr and staff were nice conversationalists and kept your experience there quite entertaining.I thought their pricing for the service I received and price for service that I inquired about were very very good compared to other dental offices and from what was previously paid and we need better access to affordable high quality healthcare and I feel this office does their part for that and I would highly recommend his office for all, it will be one of the best dental experiences you can have.
The worst place i ever been. I pay $100 only for a x- ray no cleaning how they say on the phone but I’m not worried about it because My problem was a infected tooth I I won’t to remove it. The funny thing was , she told me she can’t give me the x-ray and because I pay for it ,and she told me if I was sure that I no won’t to done the work there because I have to pay again for the exam to be honest I better pay that do the work there high praises and no responsible
They try to scam by upselling you on things you dont need. The price they gave me on the phone for cleaning was way more than they charged me. Very dishonest company. MOST the reviews of this company are indeed fake look at the dates and number of reviews each reviewer left. Most them are 1 because they are fake accounts. I will report them to BBB. No wonder they book same day appointments because nobody goes to them
They seem to always perform x rays without the doctor seeing you first to confirm whether you actually need them or not. I asked this last time if they can not do them and still went ahead and took two more. I’m told by other dentists you should only need X-rays every two to three years.
I didnt even go in for my appointment, the dentist left because I was late??? My appointment was at 5:30, but according to them it was 5? When my appointment card says 5:30. The receptionist tried turning the cards and tried to make me the guilty party. Horrible place, this is not a good start if your trying to start up a new business...I do not recommend it go somewhere else where they treat the customer with respect. I only gave this place 1 star because its the only way you can write a review...
I would give zero stars if possible. I have been trying to get a cleaning since March, I am a returning patient, and need a filling done as well. No confirmation calls, and they always cancel.
I enjoy coming to this office very much. The staff is wonderful and always attends to your needs. Very friendly and welcoming. Highly recommend!
The staff is great, super attentive especially. Doctor is super nice. Will be recommending them to family and friends. 5 stars is not enough. ☺️
My daughter, Camila, is a patient of Dr Alex Jarava. He has seen her for cleanings this year and he did an excellent job placing a filling on her this summer ! Great office & staff
Dr. Jarava was fantastic! So friendly and professional. He did a very thorough job and gave a full analysis of everything. The office was very clean and nice looking.
My family and I went there to fix my sisters teeth, and all of the staff were very kind and courteous to us, especially the girl at the front desk, whos name I believe is Reyna. I very much recommend this place to anyone looking for a quality dental office.
Really Good Service! They offer really great prices and also insurances! People that work there are very friendly. Defineatly would recommend more people to go there!
COMENTARIOS FALSOS!!!FAKE REVIEWS!!!The front desk lady is not Reyna, it is Irene! Other reviews say nurses??? All the reviews are within 1-2 weeks.... STAY AWAY!!This office said my insurance would cover my dental work but they lied to me, it didnt! I will NOT be coming back anytime soon.
I had a great experience on my first visit with very nice people that are very professinal. Dr.Shah did a very good job on my tooth that got chipped and I will go back to do more work there because my experience was great. Thank you for the very good job. - Theodhor
The staff is very friendly and cleanly.They take great care of me everytime I am there. Highly recommend
Staff are prompt and courteous. Dr is quick to place my braces with little discomfort.
Great experience. I was treated nicely the service was great, and the people there are so cheerful they make my day. I would recommend to friends family and others for sure.
Had a great experience I am afraid of needles but the doctor and the staff made me feel really comfortable. I recommend this place it’s clean and the staff are very friendly.
Great experience honestly! My family always recommends it to friends and they love it as well. Nice people, and great service!
Had a very nice experience here, staff was friendly, and the place was very clean. Definitely recommend this place to anybody looking for new dental care.
Super clean place! Wonderful experience with nice nurses & its very comfy in there! I would totally recommend.
I am so happyI finally found this office! Everyone is so nice, professional and knowledgeable! Doctor Alex Jarava is amazing!
Receptionists were very kind and helpful also the doctor was very friendly highly recommended for others. Must check it out yourself to feel the experience.
Went here for my cleaning and dr Alex did an awesome job. Will definitely be coming back for my next check up.
They have really good service and people there are really friendly, especially this girl named Reyna ! Definitely recommend people to come there.
Glad I came here , had an amazing experience. The receptionist Reyna, was extremely nice. Awesome customer care and service.
It was a great visit! Staff are very friendly and welcoming. Overall had a great experience coming in.
They are very kid friendly and patient. The entire staff is super nice and very professional.
I love the family ❤️ dentist office atmosphere. Excellent service, with great dentist specially Dr. Amjad
Excellent dentist and fast at doing the work. His also very friendly, recommended.
Dr. AJ is very knowledgeable explaining to my son (4 yrs old) how to take care of his teeth! 👍👍👍
Great experience ! Loved the work the doctor & the receptionist. Totally going to refer people here.
Such a good experience, very friendly staff and amazing dentist!
The service was great and the people were very welcoming! I highly recommend this place!!
Everyone was so nice and the service was great. I would definitely suggest this place to others.
Very good place, clean and very nice people. Its a great place. I cant say enough about it.
Wonderful visit, very little pain for a lot of work being done, looking forward to my next visit!
My appointment was unforgettable. I highly recommend this heart warming place.
Such a good place to go to, people are very welcoming and everything else seems to be pretty much on point. A must go to place
Really friendly staff! Theyre always understanding of your worries and do anything possible to help!
Amazing atmosphere, great staff and workers! Will definitely come here again
Really recommend Dr.Jarava! Hes the best!
Great prices and greats dental care tools, recommended to go there honestly :)
They really took good care of me they are amazing!
This place is pretty damn good Im going to tell all my family members and friends about it
They take most insurances, highly recommend and very groovy place
Outstanding service and very friendly enviornment. I highly recommend.
Absolutely great service . Bring your family here.
Great service! The people are so nice:)
Great service, and a great family friendly environment!
I love this place!! Great service!
Great prices and friendly service!
Great service!!!! 5 out 5 Amazing🙏
Best place ever they help u alto
Didnt expect they would take so many insurances
Good dental care and a very caring doctor
Great place and nice workers!
Great prices. And great service
Great service & great prices.
Glad I decided to move into this dental office
The most confortable experience ever!
The customer service was outstanding!
Great experience! Thank You!
Great place, friendly staff
Great service and great work!!
Very good service!
Great cleanings done here
Great prices and great staff!
Great people and Amazing help
Its an amazing place
Great procedure for a cleaning !
Great Dentist and Staff
Great place and great staff
Love the doctors and assistants
Great staff !!
Great office!
Great office!
Very nice place
Great service
Great service
Highly recommended
Nice place
Nice place
Perfect dentist
I liked the service very good work I give them 5 stars
Very good
Total reviews rating 4.6
105 Reviews for New Family Dental 2023:
Review №1
2022-07-14The wait was long for me to not even serviced correctly. They took unnecessary X-rays of my teeth just to tell me my problem was related to cavities. I went to another dentist & they immediately saw my problem was related to a wisdom tooth. Mind you they never mentioned a wisdom tooth to me. The staff were nice, but I do not recommend going here. It was my first wisdom tooth & they missed it.
Review №2
2022-08-01New Family Dental has always cared about my dental health and do a great job on my bi-annual cleaning. It’s also a very clean environment.
Review №3
2022-02-14Such a waste of time! Waited over 45 minutes past our appt time to be told that the doctor has other patients ahead of us. They dont have enough personnel for the number of appointments they schedule, and the workers who are there are sooo slow. Will not go back again!!!!UPDATE: We received a phone call from the clinic with apologies, and also a letter at home. I appreciate their efforts in rectifying the issue so will give them one more try.
Review №4
2021-04-21I’m a new patient, I went in there with a terrible tooth ache and Dr. Jarava was so kind and sweet including the staff. I think he sensed I was nervous so he conversated with me and also explained everything very well. He is very professional and did an amazing job. I got my wisdom tooth extracted and I felt comfortable and safe being under his care. He’s great! Definitely recommend and I’m happy I found a new dentist. Thank you!!
Review №5
2021-08-31My daughter had to get a couple cavities filled there about 6 months ago. She has requested for numbing for all of the teeth and the dentist said that he wouldn’t do it since he didn’t want to numb the whole mouth. She was in extreme pain while they were doing the fillings she even had to shake her hands and make noises for them to stop. She came out crying of the dentist. They should always accept a patients wishes and instead, denied it and caused her pain. Now a few months later, we just went to another dentist and we found out that one of the cavities weren’t filled correctly! They have to replace the filling with a new one. I can’t believe that my daughter has to get it done on the same tooth again! She’s now traumatized of the dentist. I wouldn’t recommend this dentist for any sort of reason.
Review №6
2020-11-10I’ve been coming here for the last two years and have never been dissatisfied in anyway.Service on both the dentists and staffs was great, I don’t get why the few are complaining about having to wait extra time. It happens. Get over it.This guy is great at what he does, Patient and understanding. I definitely recommend going to him!No. This comment is fake. 😂🙃
Review №7
2020-09-10Very pleasant! Extremely nice girl and Dr. Jarava was very helpful, nice and passionate about his job. He and the hygienist really cared about their patients and were passionate about their jobs. Explained to me in a simple understandable way. I highly recommend this office.
Review №8
2019-12-12First time going to this location had good experience, low key staff we’re very helpful specially the dentist assistant she was very helpful and showed lot of care, The Dentist is cool and nice guy made me feel like I knew him. I would recommend this location and I would come back again for regular checkups.Cons: would work on the greetings I was ignored till the Dentist arrived but other than that everything good also is very nice and cleaned.(I’m not good with names)
Review №9
2021-07-06Called receptionist to schedule appointment for my son,didnt have insurance card handy as i keep my wallet in the car,and told her would call back in couple mins. I ended the call and figured the wallet was just there,so called back within that 2 mins and she is passing my call on voicemail. Im keep on calling for 5th time same thing. This is how the lowest employee in office can damage your business! I dont care there are plenty of dentists around! Thata all i can do..since you waisted my 4 mins,im waisting 1 more for this review..
Review №10
2020-09-30I recently visit this clinic and my experience was fantastic .!! De. Alex Jarava and his assistant Isa are the best . I need it a tooth extraction and they were fantastic they really do an excellent job. The staff is super friendly and efficient.!! The place looks really clean .!! I really recommend everybody to come to this place .!!