Morphe in Schaumburg
Site: https://www.morphe.com/
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:12–6PM
I am so sad to leave a one star review.I came into Morphe with my sister-in-law and our children for my Birthday in hopes to find some new makeup. I never get a chance to get out of the house because I’m always so busy with my children, so we decide to go to the mall. We were greeted by such fine women upon walking in, but after spending some time there our children started to get antsy. We then overheard some of the workers talking outloud about our children. We gathered the remaining products that we purchased and left. I wish I had a more pleasant experience as this was my first time shopping here. Nethertheless I do love the lip sticks that I bought.
Everyone was very helpful! The young man at the register reminded us of the deals and specials. There was another associate, african american young lady, who did an excellent job of suggesting and modeling highlighter for my darker skin tone! Wow!! Ive never been to a Morphe store and I was blown away. Exceptional experience
Went here to get the new Jeffree Star Brush Set and girl they are amazing!I will say that the staff there in comparison to other makeup stores were very nonchalant throughout my time there not a single one greeted me nor approached me to see if I needed help or asked if I was finding everything alright.However the products are great
Very open floor plan with room to move around unlike the other makeup product stores. The place feels like the equivalent to the apple store for makeup products if you can get a taste of that, but without the constant support of people asking you if you need help. That is fine because some people just want to shop and browse instead of needing assistance all the time.
I have been to this location probably 10 times since it opened a handful of months ago. 5 stars for every one of my visits. I always walk out with something new to try. Every staff member I have encountered was extremely kind and helpful and even helped color-match me for foundation/concealer/bronzer/highlight. The only bad part about this store is their stock on Jeffree Star Cosmetics. They normally only have a couple highlighters and lots of lipsticks are missing. Maybe that is a good sign and I know it isnt their fault sometimes how much they get in. For anything else youre in for a treat every time!
The morphe team over there are super kind and amazing. They know what they are doing and are great at giving makeup advise. I love coming to the store because of how kind they are truly accepting. They are very diverse group of makeup artist and diverse makeup style which is the best.
I had a wonderful experience at Morphe Woodfield! Mariah helped me pick out palettes & brushes for multiple gifts and she was a great representation of Morphes brand. As an LGBTQ person, I felt so comfortable here and there was absolutely no judgment, but so much encouragement. Not to mention, their store is gorgeous and clean! I will definitely be returning.
The employee profiled me and I felt as though she was being blatantly racist to me. Completely unacceptable. I walked in asking a simple question of if the makeup is cruelty free. The woman had no answer and when I leave she called me rude, I did nothing wrong.This place is unprofessional and needs to re train their employees.people are free to think and have an opinion but you never insult a customer.
First time in the store. Was super excited I was able to go. Initially I knew what I wanted to get. No one greeted me or asked if I needed help. 2 girls were just chatting and as i approached them they ignored me and i had to say excuse me to get their attention even though I was literally next to them. I asked about the brushes and got the answer i needed. Not like she was even interested in answering. At the check out same girl had an attitude about even attending me. I was shocked that the big palette I bought and brushes was put in a cheap dollar store bag. This is Morphe right? Smh. Ill just order my stuff online to avoid that experience again. They should take a training class with Sephora and Ulta they know the value of their customers.
When I first stared playing with make up I bought my first palette here. Seen a guy in makeup made me feel alittle more comfortable a gentleman name Jonathan helped me out and was very nice and helped me pick out my 1st James Charles Palette and since then that my go to place. All the ladies are so welcoming and always gretting. You cant go wrong here. If you had a bad experience here that because you been having a bad day in general but this place is 10 star not 5.
Visited this place for the first time since I happened to be visiting the area (wish they would open more locations in the Chicagoland suburb areas!) Ive heard a lot of good things about their products so I was very excited to finally get to see everything in person.Store was clean, products were displayed very nicely, and they really do have a wide variety of product for all levels of artists.Only thing that was off-putting was some of the staff. A couple greeted me and a friend and said to just ask if we had any questions. Good start. However some of the other staff seemed to give off some elitist/judgmental vibes. I usually wear makeup daily but this was on a day when I happened to go out with a naked face-- should also note that I dont have eyebrows, so I can understand that most people would be off-put by that. Going bare faced usually doesnt bother me but I dont know, the atmosphere made me feel insecure and kinda embarrassed. And the vibes they were giving off was like they didnt want to interact with me because I appear like I know nothing about makeup rather than being more inviting.I definitely do like the store so I would go back; maybe next time Ill go in with full face makeup and see if their attitudes are any different lol
I was in Woodfield on 07/01 Kate was rude had an attitude and felt as if I was bothering her. Gave it a 3 because the girl at register was nice.
Employee with many tattoos was discourteous after asking a simple question on a product. After getting a unpleasant answer, I attempted to have a simple conversation with this employee. However, this employee decides to cut me off, and orders me to insert my card to pay for the product. BTW, there were no other customers waiting in line. This company should screen employees on their social skills because they lost another customer from this experience.
I LOVE Morphe products and The only reason I go to the store is to get my products faster, and to do any swatching. The staff however are not very friendly or customer oriented. Such a shame for a new store
Went there for the first time. Make up testers and brushes were filthy, counters had makeup dust all over. Employees were horribly rude and didn’t even want to help me. Sorry I don’t live in my makeup and look fancy 24/7. I’ll get my Jeffree Star products elsewhere.
Today my friends and I went to the Morphe store for the launch of the Jsc concealer and powders. We arrived at 10 am and the line was half way down the hall. The store was great about crowd control and getting people in and out smoothly, unfortunately everything has to some faults. The Morphe employee that was helping shade match (brunette with black gauges and glasses) told my friend that she could not buy all 5 concealers and that the limit was 2 per person. When we asked if it was 2 per shade she proceeded to say with COMPLETE attitude and ignorance “it’s 2 per person, do you see the line of people.” So once we went up to the front to pay Leah told us it was PER SHADE. None of us had any duplicates of the shades. Jonathan and Leah were amazing and handled our grumpy selves with class and professionalism.
I completely agree with all of the other reviews saying some of the employees are rude and unprofessional. My friends and I were very excited to visit a morphe store for the first time and upon check out I told Angie I wanted to use Kathleen’s code for 10% off. She was very, very rude when telling me that wasn’t the right code and she couldn’t help me. (The code is kathleenlights) So, I used sister James’ and got my 10% off. Morphe owes ALL of their success to the YouTubers who promote their products should be a little more friendly when customers want to try to support their favorite ones. I would suggest training the employees more in customer interactions. I won’t go back, thanks!
Staff is friendly and knowledgeable. Prices are very reasonable. 3 stars because of atmosphere and the fact that they cant even keep their own brand items stocked, constantly out of stock on many items.
Brushes have gone up a lot in prices. I understand everything goes up but some of these brushes feel very cheap and rough on the face.
This was my first time in the store. Leah was really nice showed me the proper way to use highligter gave me some great tips I end up buying a setting spray.
If you love Morphe, this store is paradise. So many things to choose from, and not nearly as expensive for similar products at stores like Sephora. Nice staff too, friendly.
I had such an amazing experience thanks to Chris on 6/29/19 he saw what I had in my hands and suggested perfect matches to go with them. He was such a peach and the breathe of fresh air I needed after the last few days I had. Thanks Chris youre a star!
Typical makeup store lots of stuff to choose from of course they have makeup from youtube sensations and a few other people Ive never heard of. They had a deal going on for some makeup brushes.
I just had the best service from Chris and Leia. Was awsume. She held a merrer for me I drove 6 hours to get Jeffery 🌟 makeup spent 300 dollors. Service above and beyond. Thanks morphe in woodfield mall.
The girls were very nice and helped me find what I needed since I dont know alot about makeup very helpful ☺
Finally makeup can be purchased in store from JEFFREY starr. Big makeup artist pallets at very affordable prices. Much better prices then MacHighly recommend!
Worst experience of my life I left in tears. No one was helpful and completely ignored me when I tried to get the new foundation only helped the pretty skinny girls. Absolutely embarrassed and hate morphe now when I was looking forward to this for weeks. So embarrassed
First time coming to morphe! Mariah was so helpful and genuine, she helped me out with few jeff lipsticks and few recommendations on brushes ! Employee of the year ! 🙂
So free shipping in the us is a lie And customer service don’t care. So we band morphe witch my daughter love and is heart broken by the fact that we band this product.
I shop at Ulta or online for morphe products now. The staff here is somewhat rude and not very helpful. Not the same kind of service you get at Sephora or Ulta.
I’ve worked at this mall for 5 years so I can distinguish good vs bad assistance from an employee. I visit this store often and have never had a bad experience
I went for my first time today, and the worse customer service! No one says hi or ask if you need help! Even when I paid at the register the cashier didnt even say hi or talk to me at all. Horrible everyone was is so stuck up.
Everyone was very helpful in showing me the newest products and swatching them if I asked them to.
This store was dirty, all inventory was low, service was non-existant. Jefree Star would not have been happy to see his line displayed in this condition
Can I put more than 5 stars! I loved it there Jeffree star cosmetics were there and employees were so nice!
Very cute store will be back for sure! Very helpful people working and most things where pretty well stocked.
Awesome staff! DJ on site for events. Just a warming environment. No better store on the planet. My bella loves this store. Go staff!
Wasnt impressed at all. Couldnt find anyone to help. Was not approached although several associates were on the floor. Left quickly
Love the sales people here they took good care of me
They were kinda rude on the call when I asked for something but I still love morphe so much and I recommend to go there just find the right people to talk to.
Staff is always helpful, offering assistance whenever I go in. I know their stock isnt always full, but that isnt their fault!
Very clean place employees were very friendly well stocked and loved the products sold there
I like the prices of brushes but customer service made me wait a lot to and was rude not answering clearly to my questions
Helpful staff, clean, organized. Got check out quickly. Wish there was a location closer to home!
Live everything about this store and location! The staff is extremely helpful! Shop here all the time!!
I walked in there and the employees seemed rude and unhelpful. I only needed two items and none of the employees helped. This is what happens when they hire unprofessionals.
They couldnt even process and return correctly and now i have to hope when i call morphe they refund me the money
Very rude employees, so unprofessional, I was so happy when the store opened near me, but me and my daughter feels uncomfortable visiting the store.
Bad customer service , they did strange customer service that I am Asian face! But I’m not from China, I’m from different countrie. Is it possible? Racism!!!!
Fun to try out new make up. And the workers were kind and willing to help.
The staff is super sweet and I love their products.
Super friendly staff and nice environment. They have a nice variety of everything which is a plus
My daughter loved this store. It is really well arranged
Great experience sales was not to pushy. Which lead me to ask questions and purchase more
Great variety of cosmetics, and the best affordable brushes
Staff is amazing they know all the products
Great prices for great products and very helpful muas.
Good sale goin on .... Must visit outlet
Every single one of those girls were so helpful and nice!!
I Love it everything is so fantastic the brushes is perfect.
The staff was very friendly and hands on with my friend and I! They had everything we were looking for
I was on call with one of the employees and she was very rude and ignorant, when i hung up I heard her say “ ugh “
Toaster Strudel Ya
They had everything I was looking for, highly recommend!
Awesome if u love MAKEUP!!
Was closed but i do love the store
AMAZING PEOPLE THAT KNOW EVERYTHING ABOUT MAKING ME FEEL PRETTY
I love morphe. The location is so good.
Loved morphe! Nice employees!
I love this store
Chris was super helpful and knowledgeable!
Will never order from here. False promotions.
Walking in is like walking into make up heaven!!
Very helpful and knowledgeable staff
We friendly and very helpful
Great costumer service .
Nice & fancy store 👌
Staff was so friendly
My girl
Great very friendly
Clean store on the inside
Stop sending me emails.
Its okay
Very helpful staff
Great service.
Terrible customer service!!!
Good
Great prices
Sweet sales.people
Great!!!!
Good deals
Great store
Rude employees
I love this flirt and they serve you very well either in English or Spanish the girls are friendly and they really help you
There is also a very large number of items and Im looking forward to it.
My favorite place, 😍
Total reviews rating 4.2
106 Reviews for Morphe 2023:
Review №1
2022-01-26I loved it. Staffs are so helpful & friendly. They give you a lot of time and attention. Bought 6 eyeshadow palette on discount.
Review №2
2022-07-04Loved the sales associate Bernese! So kind and helpful made me feel confident again
Review №3
2021-04-04We’re from Ohio and do not have any Morphe stores in our mall or nearby. So when we were shopping I just had to stop in. Had a wonderful experience, probably the best customer service I’ve had in a retail environment. We weren’t looking for anything specific. Once we got to the skincare my boyfriend told me he wanted a new cleanser. The employee came by and was very nice and informative. She let us try out the different skincare. He has sensitive skin so she let him try it on his hand to make sure he wouldn’t have a reaction. He was nervous at first and then started to ask her questions and got really excited to get new products! The employee was not judge mental at all and was more than happy to help him. Unfortunately, there’s a lot of toxic masculinity in the world and some people mock men who are into skincare but she was absolutely amazing. Any questions we had she was able to answer and gave us great recommendations. My boyfriend was super excited to try out the products and he loves them! Also, the Morphe gel moisturizer is a great dupe for the Dior gel moisturizer!
Review №4
2021-11-03I walked in to the morphe store for the first time ever at this mall. I had always walked by but never went in because I knew I wouldn’t come out empty handed. I was looking around and Hailey came up to me she was very sweet and patient with me. She showed me a demo of the Suva beauty water activivated colors and I fell in love with them however once I saw the Morphe X disney collection I fell for it. So I bought it. Thankfully I was able to use afterpay in store which was awesome. I was having some issues with it but Hailey and staff were very patient and helpful. I felt embarrassed but it was an issue with the app. Thank you so much Hailey for your patience and best customer service ever!
Review №5
2019-08-14Obsessed with this store. Always good customer service and great prices! They have the best setting spray!
Review №6
2020-10-16I rarely leave reviews but the service was amazing! Katie helped me throughout my whole time there and she was very sweet. She wasn’t hesitant to help with swatches or any questions i had and even helped me choose the best deals for some lip combinations! Overall amazing experience. Katie was an amazing help!
Review №7
2021-01-12I had a pleasant experience shopping at this location. They’re much more inviting than the location inside of The Water Tower Place. There was a male with blonde hair and glasses who helped my daughter and I pick out some items. He was very knowledgeable answering all of our questions. It’s unfortunate we cannot try on the makeup but he made it easy aside from that. We will be back again. He is highly recommended!
Review №8
2020-11-20I came to Morphe for my birthday yesterday and the most amazing employee. (I believe her name was Bernice) helped me SOO much. She was super friendly and made me feel welcome in the store and gave me a bunch of amazing recommendations to help me with trouble doing my makeup. One of the best customer experiences I have had in a long time. Thank you Bernice!
Review №9
2020-11-23Went in over the weekend with my daughter wasn’t looking for anything in particular until they told me some deals. Everyone was extremely helpful but Jessica went above and beyond to answer every single question I had in detail and gave me some great tips on how to use all the products I needed. She even helped my daughter with her questions as well. Very helpful would shop here just for her. We didn’t even bother going to Sephora
Review №10
2020-09-29I usually don’t bother with reviews too often but this time the service was so good that I had to thank in some way 😊 I was helped by Ninamarie. She was amazing at explaining how to apply each product. I needed a lot of stuff since I’m going on a trip and she really took her time to make sure I had everything I needed. Thanks a lot 💓