Mohs Surgery & Dermatology Center in Elgin
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Elgin, Kane County, Illinois, US
Site: https://www.surgerymohs.com/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:8AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–7PM
- Saturday:8AM–12PM
- Sunday:Closed
Mohs Surgery & Dermatology Center in other cities:
Find it absolutely ridiculous that my girlfriend who took off work for her scheduled appointment was turned away because she didn’t have the “physical” ins card on her despite having all the pertinent information from the card and a rep from the ins co on the phone absolutely asinine and unbelievably lazy policy!
Booked an appointment online, filled out all paperwork on 2.9.2022 for an appointment on 3.7.2022 at 215pm...got confirmation email , but when arriving at the location was told, you dont have an appointment. That was a confirmation that someone was going to call you...either way NOBODY EVER CALLED!!! Wasted time off work for nothing 😒...sounds like nobody knows how to respond to online requests...also very poor customer service skills at the Elgin office.
We made the appt for my 14 yo daughter. We have been at other dermatologists before with poor experiences. When addressing my daughter they shrugged her skin condition off as teenage hormones and acne. Ashley was very professional and very appropriate when she examined my daughter. She immediately determined that not all of her bumps were acne. My daughter has two conditions on different parts of her body that needs to be treated two different ways. My daughter has already seen changes with some of the prescribed medications. We will gladly return for continued care at Mohs.
I was completely satisfied with all of the nurses and the Dr....being 81 and never having had any problems before I was extremely nervous about the procedure. I had no idea what to expect the nurse assistant said was so very good at explaining the process and calming my nerves. I feel the Dr. Dud an excellent job with the surgery I will know more in 7 days when stitches are removed. I highly recommend Mohs Surgery to all
This was my first visit and I was certainly impressed from the moment I walked in. Melanie greeted me right away and was very kind in giving me what I needed to fill out and took care of insurance. Her friendly way of checking you in and out helped make this visit pleasant.I was taken back before my appointment and Veronica was awesome! She helped talk me through being so nervous.Kathy Guerra was so nice and very professional.It was my first body scan and I was nervous about my cyst since it was by my eye. Her bedside manner was one of the best I have ever had with a doctor.I am so happy with the result! It took no time and I can’t believe how much better I feel!Thanks Mohs!
My overall experience at the Mohs Surgery Center was favorable.I found Dr, Bangash to be skilled and kind. Two of the nurses that assisted Dr. Bangash were very compassionate and personable. One of them was Amelia and unfortunately, I dont know the name of the other. Both were delightful! Thank you.
The staff and doctors are very professional and caring. Ive only been a patient for 6 months and have been treated with respect and a sincere desire to get my condition resolved. I can say that Im grateful to have found such an excellent doctor, medical staff, and practice. I normally dont give reviews but the service Ive gotten has been exceptional. Thank you so very sincerely.LSS :)
Me and my daughter had appointment with dr. Tyler Conway, he is excellent, caring, knowledgeable and amazing and the nurse and all other staff is so nice. From the front desk to the doctors they are all doing an outstanding job. Good quality medical care and a caring staff. Highly recommend!!!
Both Chelsea and her assistant were very professional and knowledgeable. Very friendly and organized, they carried on an enjoyable conversation with me that was very calming and made me feel very comfortable. I also was pleased that Chelsea gave me a detailed description of what to look for that might indicate a cancerous mole at the end of the exam.
Came for stubborn acne that would not go away no matter what I tried. My first appointment was with Chelsy Conrad and was amazed at the care I received. And after only one visit, not only did she give great advice for my future skin care she started me on a routine that made my acne completely disappear. A couple weeks later I had a hydrafacial with Jenn and it was nothing short of amazing. My skin is GLOWING!!!!!! I could not be more happy with my results and the wonderful experience I had with the friendly, welcoming & caring staff!
Dr. Tyler Conway is a great dermatologist!! He’s such a genuine guy who definitely cares about his patients. I was running 30 minutes late to my appointment because of road conditions due to the weather and he stayed just to see me which was heartwarming after a terrible drive. Most importantly he has put me on medication that has improved my skin significantly! 10000/10 would recommend.
Ive been in twice so far and I absolutely love this place. Kathy is amazing and the nurse staff is always so nice. From the front desk to the doctors they are all doing an outstanding job. Good quality medical care and a caring staff that goes out of their way to make sure you know they are here to help. I have alopecia areata and I have already noticed improvement with their treatments. We are also working on my skin because I have cystic acne and my skin has never been in such great condition from such a short amount of time. Thank you guys so much. I really appreciate everything you do.
Today was my first time at the practice. Everyone was very professional and courteous. The waiting room and the 3 other areas that I was in were very clean and appeared to be well stocked.I was kept informed of the status of my biopsies.I will definitely recommend this practice.
Dr Conway and his staff were very professional and kept me at ease thru the whole experience. My procedure went smoothly and Dr Conway frequently checked with me to be sure I had no pain or discomfort. I will definitely recommend Dr Conway and Mohs Surgery to my family and friends for any dermatological issues they need addressed.
Mohs Surgery and Dermatology Center have been helping me with a skin condition which requires a couple of prescription lotions. They have been great to work with and even though they are now seeing patients in their offices again, they were able to give me a zoom call instead. The PA called me from her home on her day off. Great service and very caring!!
My Dermatologist Ashley Jansen is the best Dermatologist I have seen. Shes extremely detailed and thorough in her examinations. She spots the slightest abnormalities in the skin.Mohs surgical techniques are the best for being virtually invisible once healed. Ive had skin surgeries elsewhere that have resulted in serious scarring. Not with Mohs.
I have been coming for the past 2 months for some acne treatment and I could not be happier with this office. The staff are always in a good mood and greet me with a smile. Kathy Guerra is amazing, she was able to treat and clear the acne that many dermatologists could not. I am very grateful to have found this office.
Ashley takes her time and truly listens to all the concerns of the patient. She explains everything and makes sure I know what is going on and asks for my input. She has also sat with my baby and seems genuinely interested in my over all wellbeing. I feel more like family and less like a patient! I would highly highly recommend MOHS!
Very efficiently run office. Nurses and PA’s were very friendly and positive about surgical outcomes. Everyone did an excellent job of explaining the procedures for prep and Moh’s surgery’s steps. Cleanup of wounds was excellent and I felt comfortable with instructions post surgery. Very thorough in answering questions and concerns.
My wife and I see Dr. Bangash every 6 months. We have been patients for several years. The waiting time vs. appointment time has been greatly improved during the past year. The receptionists are both cheerful and helpful. Today, the room we were brought to was well lighted, warm. The cloth gowns offered were colorful and comfortable. Dr. Bangash was prompt, courteous - as usual, and observant. He remains to keep our complete confidence.
I will never never let Kathy see my son if ever there’s still skin issues.This was the second time I made an appointment for my son to see Kathy PA, I thought the second time would be different but she haven’t changed at all.She is very sarcastic.I am also professional ,as a nurse for 24 years and with my proffesion, we need to be very patience and more sensitive towards the patient and if there’s family that is very concerned and asks some questions. We should be more kind and not being so sarcastic. Besides Kathy PA, the front desk staffs are very friendly and concerned. I want to thank Melissa for dealing with my referral and Celina for listening to me. I will make sure for my son’s next appointment that I will go there although with a different doctor or PA.
The staff could use a more professionalism and could be more prompt because it’s very hard receive a return phone calls back and they’re also opens at 7 am . appointment but they don’t answering until 8 am. So first timers make sure you have the right address because no one will answer you until eight but that the D O is Thorough and good .staff Needs some help : Customer service skills, promptness and continuance. I walk up and they’re talking about personal stuff and had me to waiting No , pause and continue after the customer leaves.
I havent been to this office but my review is for Chelsy Kimes the PA, I met her at her last practice and I will be visiting her here soon! Ive gone to Chelsy for skin concerns and also some cosmetic treatments and she is the best. She listens to all my concerns, answers my questions and has great advice and knowledge. I highly recommend!
With the current situation, the office has adapted to keep everyone safe. The day before the appointment, I got a call checking on my medical status.Upon arrival, I noticed that the waiting area had only a few people. When I checked in, there was another brief questionnaire related to possible viral infection. Many of the staff were wearing protective face masks, including Dr. Bangash and his assistants.
My kids and I have been seeing Chelsy for over 2 years. Whether it’s medical derm or cosmetic derm, I have always been able to count on her for excellent care. The staff is cheerful and helpful when I book appointments over the phone and in the office. This quality of care is hard to find. I highly recommend!
First time with Dr. Conway.Very happy with my experience. No waiting, in and out within 25 minutes.Had a benign growth on my face. He froze it and told me it would fall off in a few days. I wondered what his definition of fall off was, by golly in four days it fell off.Very happy,Vince Wilhelmi
I would not recommend this dermatology office. They prescribed an ointment for a simple issue around the mouth, that needs a pre-authorization from the insurance company and it wont be approved for several days. To pay for it with cash would cost $250. They cannot respond on the phone to resolve the issue and prescribe some thing that does not need a preauthorization.
I highly recommend this office. The staff are all very friendly and helpful. I saw Kathy for Botox and Jenn for laser treatments. Both were very knowledgeable and took the time to answer all of my questions. I was extremely happy with the results! I will definitely be going back for future treatments.
Talk about doctors that only care about making a buck, Mohs epitomizes that! The Intern Doctor I saw was self absorbed, insincere and not willing to listen to me and my concerns. He was however, super quick to prescribe costly products and have me continue to make more appointments that were not necessary. Because of his poor attitude and lack of care, i now have permanent scaring on my skin. I was treated incredibly rudely, and have never been so disappointed in a Physician and their office. There were long waits before all of my appointments, and the front office staff seemed like the types who hated their jobs. The only recommendation I can make for Mohs is to AVOID them!
After losing faith in dermatologists I can say Dr.Fanelli changed all my perceptions. Since my first appointment he got right on helping with my acne and other issues. Not only did he want to help me clear my skin but sent me to get tests to see hat the cause was, nothing any other of the 3 dermatologists I had seen had done. He knew exactly what I needed and made me feel so safe to be under his care. Currently, I am on isotretoin and cant thank him enough for finally giving me what I needed. After suffering from acne for almost a decade and finding no solutions. I cant wait for the end result! I could not be happier! He listens to all my concerns and has addressed them right away. In just two months Ive seen major improvement. Any time I have a question someone in his office gets right back to me right away. His staff is very friendly, I go in for my appointments during my workday and they help me get in and out so fast. If I could give him more than 5 stars I would. I recommend Dr. Fanelli to anyone!
1 hour wait in the waiting room to even be called back. 50 minute wait in the exam room after being told it would be max 10 minutes. Saw the doctor for only 5 minutes. She didn’t even inform me of diagnosis. I had to get it out of her. She talked to the employee in the room not to me as the patient until I had to speak up and say something about that.
HORRIBLE!! Every single time we’ve been there, we arrive on time for the appt yet are never taken back on time! It’s a LLLLOOONNNNGGGG waiting period. Come on, why make appointments if you can’t tske your patients back on time! We were there today, and once again 15-20 min after the appt time and we’re still sitting in the waiting room! Unprofessional!! The patients have lives of the their own outside of the derm appt so they need to have the courtesy to be on time!! Think it’s time to seek out another dermatologist / one that respects their patience time & actually make sure that they run on time!!
I recently made a commitment to focus on skin. A couple of months ago my skin looked dull, deflated, and I have always struggled with large pores, intermittent breakouts and . I went to see Jenn, who is amazingly talented, for a Hydrafacial which left my skin looking smooth and glowy. A month later I decided to try Microneedling... and I cannot tell you enough how amazing this process has been. Not only is my skin and neck more firm and plump, my pores appear to be less than half the size that they were, and horizontal lines/creases on my neck and fine lines are fading fast.Highly recommend checking it out!
On hold with them now (last 10 minutes) and I am currently caller number 4.Called them 2x already and was promised a call back both times...that was a month+ ago...lol.Everything was good, an assembly line but went well. Then I get the bill. Padded it by $600 for extra stitches. Funny he never mentioned it when I was getting it done. In and out in 2 hours. Only took 20 minutes to button me up. And yes staff had a bit of an attitude. The doctor called me back. Acknowledged something is awry. Billing would call me back Monday. Well see. This review will change if remedied without a challenge. ***update 1/28/16*** ....back to me Monday. Its Thursday afternoon...got the call. His staff billing person just had to say the doctor sooooo graaaaaciously has adjusted your bill for you. She just haaaaaad to give me an attitude. Busy day and no mood to bicker. Paid the bill. I wouldve went 3.5 stars (and more if not for the staff) after the doc straightened things out, Nice guy throughout process. This can likely be attributed to the mess our health care system is in and its chaotic billing process. I will thank ACA and B. Obammer but it was a messy before....he just made it worse and MORE expensive. Self employed 30 yrs and pay a fortune for health insurance only to get screwed everytime at the checkout counter. Thats my rant for the day and good night!
Kudos to jenny and melanie and all the office staff in elgin for their friendly greetings and cheerful smiles offered to all patients no matter what age or problem presented including snappy attitudes. same care with phone callers concerning appointments, insurance and privacy matters.pat and alice peterson
I have terrible skin from a medical condition. The skin on my hands and eyes get irritated with flare ups. As a women its embarrassing to have a butterfly rash on your face. Dr. K helped my skin look beautiful again and tought me how to protect my skin from flaring up again. She directed me towards the right products that work well with my skin without causing more irritation. I couldnt ask for a better dermatologist.
Even thought this was to be very scary and needle painful cancer removal from nose the TEAM including the doctor, PA, and nurses made my visit less scarry and no pain the way they achieved the numbing of an extremely sensitive area and completed the surgery. Thank you
Apparently, they have too much business to care about their patients any more. Made an appointment 3 weeks ago, with a 6 week wait. They called 3 weeks later, and said they made the appointment with the wrong doctor who would be on vacation, and that no appointments were available for another 6 weeks. It wont happen again because Ill find another dermatologist.
My experience - new to the state. they had me come back multiple times for what my previous doctor did in a single visit... the out of pocket costs were extreme.... I sought some relief but was denied from their somewhat cold billing person. Ill seek services elsewhere
Total reviews rating 4.8
199 Reviews for Mohs Surgery & Dermatology Center 2023:
Review №1
2022-04-26I received excellent care. Kathy Guerra was professional, knowledgeable, and empathetic. She treated two different issues and answered my questions. I left feeling reassured and comfortable. Thank you, Kathy and Alex for your care and concern.I returned for Mohs surgery on 4/25/22. I highly recommend this office for many reasons: Caring, professional, educational, attentive, and friendly staff. They all treated me like I was a member of their family.
Review №2
2022-04-30I went in for a surgically procedure that was more extensive than originally thought. Dr. Bangash and his entire team were compassionate, thorough, and very professionally. His nurse, Amy, went above and beyond to take care arranging a follow-up appointment with another doctor as well as handling all insurance issues. She was amazing.
Review №3
2022-08-04Kathy is very professional and generous with her time and advise. She took her time and froze so many things off me - many of them precancerous. She explained how to care for these as they heal. Wonderful experience.
Review №4
2022-04-13Professional contact with patients is comforting and in my opinion well received. Your staff is caring, well trained and has the utmost respect for patients needs.The front desk, on the other hand, is loud and distracting and should be addressed.Richard RobinsonThank you time and effort
Review №5
2022-04-25I have used Mohs several times, over the past 5 years, with tremendous results. The staff are charming, caring, and professional. If you have an issue with your skin, make your appointment. You will be in excellent hands.
Review №6
2022-08-04First. I have been here before. Great doctors. However, I canceled my appt. Which was later today as like with ALL doctors lately they were very backed up and had to wait quite some time to get this appointment. By the time this appointment came along the big ugly spot on my face luckily little by little like an old scab went away so there was no need to come in. I would still highly recommend this place from my previous visits. Nobody’s fault really that it took so long. If the spot comes back I’ll be back.
Review №7
2022-01-17Phone was answered quickly every time I called. I was seen immediately. Best thing was the presence of a helper who wrote things down, so all attention was focused on me, the patient, by the physicians assistant. She was thorough and addressed all my issues. One of the best office visits Ive had, and Im a senior with a lot of medical experiences!
Review №8
2022-02-09Dr Conway was very good and always asked how I was doing as he performed the surgery to remove a basil cell cancer from my thigh. We had good conversation to keep my mind off of the procedure as he was doing it. I would recommend him to other future patents
Review №9
2022-02-24My first dermatology visit was amazing. Dr. Conrad was great, very friendly and courteous. She immediately put me at ease, quickly diagnosed and treated my skin issues. I would highly recommend MOHS Surgery & Dermatology Center.
Review №10
2022-03-11Kathy and the Mohs team always make my visits to their office stress free. Kathy is a very capable and caring dermatology practitioner. She has monitored my conditions very closely over the years and provides several treatment alternatives when necessary.