Metro Automotive & Transmission in Bensenville

Review №1

2022-01-28

I brought my 2008 Saturn Vue here for a transmission repair and told the owner of the shop(Robert Belli) that the cars check engine light would intermittently come on along with the car revving over 3000 RPM while driving less than 30 mph, as if it wasnt shifting gears properly. I informed the mechanic that I had taken the car to Autozone, ran a diagnostic and it gave a code P0752(Transmission Control Solonoid), and after topping off the coolant the check engine light went away for a couple of weeks but it had recently came back on and the car was dragging again. After their inspection I was told that the transmission was working fine, but I needed a new radiator to fix a leak in the coolant, a front passenger side wheel hub and a Tie Rod. I agreed to the other repairs thinking if a transmission specialist is saying the trans is ok I can trust their word, let me get some of the less pressing issues fixed. I was charged $1,285. I pick the car up and inless than 10 minutes, the check engine light came back on and the same transmission problem I initially told them about happened again. Literally less than 10 minutes! I take the car back to the shop and the guy hooks up his diagnostic and it gave him the same code the diagnostic at Autozone gave me, P0752. The guy looks at me and asks This is the code you were telling me about, right? Smh They inspect further and tell me the whole transmission needs to be replaced 🤬 I was quoted $2,250. I was charged $2,415 after tax. I wouldve been ok with that if the shop hadnt done $1,250 in repairs that couldve waited and let me ride off with the same issue I brought the damn car in for. All they had to do was listen to what I described and check the car more thoroughly. Now Im out of over $3,500 and I feel this shop isnt trustworthy. Well see if the work theyve done actually holds up, but I have no faith in it. I have a bitter taste in my mouth about my experience and hope I never need to return here. I feel like a true transmission specialist wouldve took heed to the description of the issue from their customer and wouldve done their due diligence to accurately identify the problem. Theres absolutely no way they checked the transmission properly if the exact same problem popped up less than 10 minutes after I left the shop. The only reason Im not giving a 1 star rating is because the people seemed nice, but theres a lot of nice people out here who arent so great at what they supposedly specialize in 🤷🏿‍♂️ Do yourself a favor and skip this place.

Review №2

2021-03-23

Got ripped off by these guys. Transmission Control Module never replaced. They just reset the fault and charged me $500 for a trans fluid flush. Went to the dealer and another $1000 the problem was fixed properly. These guys are crooks stay away.

Review №3

2020-07-20

Metro Automotive and Transmission did a wonderful job on my clutch replacement for my Subaru. As expected the vehicle was ready when stated. The vehicle ran amazing after. Price was a little steep

Review №4

2021-02-25

Metro Trans is the best. Bobby is awesome and has been helping me out with my families cars for years.

Review №5

2019-03-30

In my humble opinion Bob and His operation at metro transmission are the go to mechanics for diesel or gasoline powered vehicles in the western burbs or anywhere within driving distance of bensenville. Professional, caring, mindful, and extremely capable.

Review №6

2018-08-07

Grade A work, fast and effective! I am glad guys like this still exist. The estimate was accurate, the work was great. Cost was fair and surprisingly low! I will recommend to all!

Review №7

2021-01-22

You will get ripped off here.. Just paid $195.00 for a 2 inch hose that took about 25 min to fix. Bunch of crooks.

Review №8

2020-01-14

Many of my friends and family have gotten their windows tinted here. Great prices and service!

Review №9

2020-09-22

It was a recommendation to go to this location what a pleasant staff and they helped me out whats my transmission

Review №10

2020-12-17

Bobby and his crew are the best they keep my trucks on the road A+