Wheelchair-accessible entrance
Yes
Mediacom Communications Corporation in Moline
Categories
Location on the map
Moline, Rock Island County, Illinois, US
Accessibility
Phone: +1 855-633-4226
Site: https://mediacomcable.com/local/...
Site: https://mediacomcable.com/local/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9–10AM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:10AM–4PM
- Sunday:Closed
Mediacom Communications Corporation in other cities:
Comments (199)
The worst internet service!!! Internet constantly goes out! Not sure what Im paying $92 month for!!! Definitely cancelling my service! They can find some other yo-yos chain to yank! Im done!
I brought an upstream problem to this ISP & respectfully asked them to take care of the issue in a timely manner. They complied and resolved the issue while treating my family with respect.Thank you!
Literally the worst. We moved a year ago to downtown Moline and have had over 25 outages. Call and its always a week before the tech can come. Sometimes its fixed and sometimes no. Mediacom internet is straight garbage. We are currently looking for other options.
Highly unreliable service, with no admission of any kind of fault when they are down. Last service call they told me that my router was bad-- oddly enough my internet was down multiple times at exactly the same time as my neighbor. Miraculously the router must have healed itself and service was restored the next day. They did bill me $25 for that sage advice, by the way. I would NOT EVER recommend Mediacom!
We all know their service sucks, but the ladies in the office are wonderful!!!
I was able to make an appointment to get the second TV hooked up in 4 days.
Worst services and even worst customer service in the areaThe internet is constantly going out and getting a tech out here is almost impossible without having to wait days even though i see truck in the area all the timeIf you dont believe me go ahead and read all the other reviews and if anyone give mediacom a 5 star rating its clearly a paid account to boost number
Great service in Coal Valley. Customer support is great! Give them a try.
Their internet is trash! They charge you a month ahead and still disconnect if you’re a day late. Not worth it.
The WORST internet provider I have ever had. Rude customer service, deathly slow speeds (paid for 1000 down 200 up, but they’re lying. I never got speeds above 100 down and 12 up). Coming from college it feels like I am stepping back into time and their high speed internet is more aligned with DSL. Was lied to on the phone by customer service multiple times. Claimed to have direct to house fiber but when checked by independent contractor, that also is a lie. DO NOT USE MEDIACOM EVER
My service has been disconnected for the 3rd time even though I have been a loyal customer for 7 years. Then I need to wait 3 days for the service to be connected for something that my household was not responsible for. Bad communication between the company and the technicians. Lets just say I will no longer be a mediacom customer in the future.
An absolute joke of a company. Overpriced and spotty as hell, connections will be lost with zero explanation and then you get to wait a week to get a tech out to fix it. They had momentarily improved on the Customer Service aspect, but thats gone out the window now. I am opting to go without internet at home because Im so fed up with Mediacom. Must be nice to have a Monopoly, because lord knows the only reason anyone uses them is because they dont have a choice!! If I could give 0 or negative stars, I would.
Our internet has gone out everyday since we got home from vacation and it went out while we were on vacation and we were without our security system. We had a tech come out on Thursday after my husband spoke with them. The tech came and said our equipment was fine , but the area was not looking good. When he was up on the pole he said it was clean and looked like it had just been changed. The tech couldnt stay around, but told me to call if our internet went out after he left and he would do run some type of report. Well it went out and he recieved so many jobs I was told that we would have to reset it ourselves again. They then set me up with another appointment which isnt until Tuesday. They placed me on Standby. Today they sent my husband a message saying they would be here between 1 and 3 and instead of calling the home phone they called my husbands cell phone which doesnt recieve calls while he is at work. So after calling they said they would try to get someone out here still today. So needless to say I have again wasted time waiting for them and now am waiting to see if they will get out here tonight. Oh, and by the way my service went out a second time last night. This is not good customer service and maybe they need to replace all equipment and then if that doesnt work look in to what is wrong in the area. If my tech can show me a report of the area and how bad it is why cant they fix it?
Our internet goes out daily. We have called, techs have come out, claim everything is working. The past 7 days our internet went out 19 times, and the outages last longer than 15 minutes each time. As someone who works from home, this is unacceptable, especially given the monthly cost.
They are the absolute worst provider ever. Always down and nothing ever works.
Very bad service. I work from home and the internet is very unreliable. The connection goes down constantly and at random times. How am I supposed to pay the internet bill when I cant even do my job. Ive already had a technician come twice and they werent sure what it was. No one has been able to give me an explanation. How can a company operate like this. If we had another provider in the area I would have switched a long time ago...
Absolutely reprehensible company, do not buy from them. We have had them for 5 years and have had to have them send a tech out at least 20 times. Every time a tech comes out only 25% of the time does the problem get fixed. The most amount of time ive ever had without a problem after a tech visit was about 2 months. Internet is constantly crashing, ping is constantly fluctuating between 20 and 2000, you never know what youre going to get on that particular day. They expect to be paid in full for this service, or lack thereof. We were most recently told that it was because the lines they had in the area couldnt bare the load of all the customers. Recently a new internet company has come into town called metronet, after half a decade I finally see them replacing these lines that they knew couldnt hold all of their customers and I can only assume its because they now have competition and cant as easily scam every person in the QC area. Save yourself countless days of frustration and just go with another company, I hear metronet is pretty good.
Been nun but a headache for the last year... when it wants to work its good but most the time unstable or connection just drops
The guy who was there was helpful. I still wish we had better options than mediacom out there.I also wish we had fiber.
I only use the internet service. I only use the internet service because it is the only option available to me. I do not like the internet service. It is very inconsistent, constantly interrupted with latency through a completely wired connection. Ive purchased my own router and modem, port forwarded the programs i need consistent connection for, and done literally everything I can do on my end to remedy my issues. The issue is with mediacom. With as much money as they must be making in this monopoly, they should at least be able to improve their service a bit. Honestly, its gotten worse since I started using it. Bad service, but it doesnt matter because you dont have a choice. Sucks to live where mediacom monopolized the market :(
I have been with Mediacom since moving back home in 2012 for internet, cable & landline. I have recently cancelled my cable. I have not been able to have 30 days of service uninterrupted. Its very sad
Terrible internet provider. Their service consistently goes out for no reason and their customer service techs never have any idea how to fix it. So you have to wait a week until a tech can come to your location to look at it. Absolutely terrible company.
Service is terrible. Wifi drops down to a snails pace at least once a day. Technicians take their time setting up appointments then working and still nothing fixes it. Save your money and go somewhere else Mediacom is a scam.
Internet stops working, they send out a tech, tech replaces modem/router, tech leaves, internet still doesn’t work, they send out another tech, this tech is clueless… tells us that we have to bring our new modem to their office to get a replacement… tech leaves… how does the tech not have available modems with him?
Anyone who gives this company five stars was paid. I had to get a technician to come to my house 6 times this week alone. The internet just refuses to work and the technician just pretends to fix something. Please do your job and stop worrying about the money.
Spotty connections, bad customer service, frequent outages, overpriced.
Had Mediacom for 4 years at 100mbs speeds and it worked fine until this March. Complete 180. Went up to 500mbs and same. Had them come to my house 4-5 times since and I’ve tried everything to help them fix it. They treat you like you don’t know what you’re talking about and just because their test comes back fine on their device they spin you and give you a common reason for why it may not be working properly. I do not recommend Mediacom at this point in time. 0/10
I am very frustrated with the Medicom/Tegna dispute! Its been over 2 months now since ABC channels have been blacked out! I pay too much for cable and internet and dont get the service I pay for! If this dispute isnt over soon, Im taking my business elsewhere.
Speeds are fantastic. Getting support when needed for internet issues, they respond almost immediately and are very quick to help. They also don’t hesitate to send out a technician which has been helpful.
Paying too much for internet to go out constantly and now no channel 8 for months is a bit ridiculous. The 1 thing i am cancelling my service for is because mediacom is selling my address to companies that keep sending junk mail.
Autopay wont work so I get late fees. Try to pay online. Jump through hoops trying to reset password and website crashes. Guess Ill send a snail mail check because thats about the level of technology this company is at. Avoid if possible.
Worst wifi service. Its constantly going out. It goes out at least 10 times if not more a day This bill is high the service is terrible. The cable service is not much better. The local channels are constantly fuzzy. The cable its its goes out at least 3-4 times a day. This has been going on for over a year. You say your work on the lines. How about you actually fix it!!!
We’ve lived in Colona for 8 years. We’ve had Mediacom that entire time. No joke, they’ve probably been to my house at least 30 times because their service is so bad. They’re supposed to be here again today to try and fix it once again. Not to mention, they love to raise your prices without any indication that they will do so, and they love to magically start charging you fees for things you didn’t know existed. I can’t wait to move so we never have to deal with them again. Not to mention, their customer service reps are T e r r i b l e.
I just want to know what I have to pay for it to work? What I need to pay to get someone out here in less than 8-10 days to service it.... Why I’m paying full price it only working half the month. Trying to be understanding because I know my kids aren’t only ones at home doing full remote learning and constantly behind.
We got a good installation tech. He was on time. He got us set up and working. I talked to customer service today and got a very pleasant and helpful customer service rep. I was able to get a tech person on the line in less than two minutes (called at lunch time).That said - I called them because our internet suddenly started dropping out on our Apple devices even though the laptop was picking up just fine. They are able to reset the modem while you are on the phone. In six months this is the only additional service that weve required.I do think the prices are too high except when you get a new customer deal.
The internet goes out multiple times a day. Every single day.
I wish I could rate in negative stars. Absolute worst internet/cable service I’ve ever had. Had their service for 10 months. In that time I had approximately 6 tech visits and not one time was the problem fixed the first time. Each time required time away from work. I finally cancelled service for an effective date 2 weeks later because I was moving, and they turned it off immediately and I was harassed by the robot operators telling me that I need to return their equipment or I would be charged for their retail value...while still paying my monthly service bill. I’ve had Century Link and Mediacom is 10x worse than that, which I didn’t think was possible. I will live in the Stone Age before using their service again.
By far the worst service I pay for. This company needs to go bankrupt and we need direct tv back in this area. Mediacom promises fast and reliable WiFi but in reality they only offer anger and frustration. I hope this company hits rock bottom and doesn’t recover. Ever.
This is an update: I was recommended to get a WiFi extender to improve my connection. I bought NetGear extender and it has significantly improved my overall network connection. The connection is much stable and I’m able to stream videos and play online games without any problems.Had to update to 3 stars, the internet drops all the time and you have to reboot your router/modem to fix the connections. It is very annoying that Mediacom is the only internet company. Can’t wait to switch over to fiber network as it is available in my area.Thanks
Update:So the technician finally makes it out to my house. Come to find out it was a 3 minutes fix that was caused by them! A previous technician had come out and accidentally disconnected me and four other houses on the block. Might I add we all had separate service calls in because NONE of us were actually supposed to be disconnected. Working nights and weekends for us! Glad I dont see that commercial much anymore. Maybe they even got a laugh out of that lie.What an absolute garbage company. Iv had NO services for 5 days now. My original appointment was supposed to be this Friday. But some how the computer canceled it so now my next available appointment is in another 7 days. Making it a total of TWO weeks I have had NO services at all by time they show up. Amazing customer service. We work nights and weekend for you What an absolute lie. If I could get ANYBODY else for internet I would. Seriously hate this company. Never mind the 3 hours iv spent on the phone with 6 different technicians who all say they will do something and dont. Just like I was going to get a call this morning from the scheduling dept. trying to move my appointment. Go figure, no call back. Nothing but lies and terrible customer service.
It costs so much money for literally nothing, the speed are supposed to be fast but half the time I get download speeds of 1.20 and slower and upload speeds of even slower. When the new metronet comes through im switching in a heartbeat, because Mediacom is just trash and you should not get it because if you do soon they will drop ur package and you will have to pay more and more. Its just ridiculous that they can say they have fast internet when I would plug my router into a potato and get way better internet speeds.
If I could have given a zero I would have. Their website is awful and it appears as though you’re trying to get into Fort Knox! The information and security that is asked, is so not necessary. I don’t give my social security number to anyone! When you call, it takes forever to get thru and when someone does answer, they very seldom can handle the questions that are asked! I wish I had an alternative cable company but they control the whole game in my area and I guess they go to work every day saying I can absolutely have no customer service skills and be one of the most ignorant people I can possibly be today because have no fear, I won’t be fired or at least reprimanded! The powers to be obviously don’t read the ratings that are given because it’s the same unskilled, ignorant company it has been for ten years. I’ve tried going into the main office in Moline, and again unfriendly, incompetent, slow people!
Would rate 0 if possible.Signed up for service Monday. After almost 15 customer service calls, 2 no show technicians, we finally had a tech come out today and he got our service up to 45mbps. Haven’t had internet WiFi since today (Friday). We have only had service for 5 days now. Everytime we went to connect to our wifi, we ran 17mbps and less. I’m paying for 200mbps! They suck!! I hate mediacom and I wish they weren’t the only provider in my area. If you can avoid them, please do. We are now out $200 on buying our own equipment in order to get a decent download speed and the $100 install fee.
Returned one of their devices. Only had to provide my address and they had everything processed within 5 mins of arriving and I was on my way with a good experience.
Worst Internet experience of my life. They always give you the run a round. customer service gets you no where. Ive had about 15-20 techs at my home including supervisors. Over the past several months they have supposedly changed every piece of equipment possible, and still cant answer why my service drops multiple times a day. Said they would credit my account. Yeah that never happened, and then they miraculously couldnt find the notes about my ongoing issues. This company should be shut down or bought out, then re-branded and revamped. It is just wrong to treat customers this way. Im done.
Live on the arsenal and it is roughly every two weeks we lose connection. They always blame our connection when it’s clearly a problem with their infrastructure that they refuse to fix. Can’t wait to switch to fiber optic metronet when they make it available...
Customer service and tech support was TERRIBLE. Telling me my issue wasnt possible on their equipment, didnt exist, and any other excuse they could find for not actually finding a solution. Only suggesting to swap modems AFTER Ive been talked down to by the supervisor trying to get an answer to my problem. I spent 72 hours trying to get an answer and assistance with no success, only to get told that they couldnt do anything and I needed to simply go to my local store.HOWEVER, once I was able to go in store, swap out my modem free of charge, and set up my new modem with a very helpful internet support person I finally resolved my issue. 30 minute solution that was elongated because of poor customer service and tech support.For the record, it was Mediacoms modem that the supervisor claimedmany times wasnt capable of the problem that ended up being the issue all along.
When you pay for service you expect to receive said service without any issues. When an issue occurs you expect that issue to be taken care of in timely fashion. The incompetence of this company is absolutely infuriating. My internet suddenly goes out after working perfectly for months and they tell me they cant get a technician out til the week after. Are you serious? I will raise this to two stars if I get reimbursed for the week I was out of Internet. Unacceptable.
Bad internet service, no immediate support, similar issue almost everyday. I am noticing a pattern of internet outage around 9am -10:30 am CT almost everyday. if this is maintenance issue going on then I think we the customers deserve a notice.
So, I was a little nervous about calling because of all the low ratings on this site regarding Customer Service. My inquiry was about getting more data on my Wi-Fi. Pam in Customer Service helped me and she was terrific!! I was able to expand my GB for a lot less money than I was paying in overages. She was very polite, friendly and great phone skills. I just want to give a shout out to PAM, thank you so much for all of your help, for answering my questions, and for getting me a much better deal in my package!!
The price they give you are lies. There are so many hidden fees on your bill. They like to bundle their services and give you a low rate because they have hidden extra fees for ever service in the bundle. My favorite extra fee is the Local Broadcast Station Surcharge. Goes up every few months, started at $8.58 and 1 year later, $11.43. Why cant I opt-out of receiving local broadcast channel in this day and age, unless Mediacom is making money off this fee despite their claims. Having the phone put into your bundle sneaks in another $8 in fees. Cancel cable and phone for just internet and your bill almost stays the same. Can you say high price racket, well they are pretty much a monopoly, so why should they care? They dont. You can blame your local municipality for this since they are the ones getting a kick back in a form of fees on your bill for keeping it this way. My actual service for internet has been great. Cancelled my cable and phone service and went to return equipment in Moline, customer service was rude but was not friendly at all. Long line and wait. Could hear the customer service being rude to all the other customers as I had to wait. Not a fan of Mediacom.
When my bill is scheduled to be paid via auto pay on a specific day, I expect it to be taken out on that day and not take your sweet ass time and failing to take it out thus shutting my service off and then have 1 person tell me I owe x amount before it can be turned back on, then another 2 others say no younhabe to payoff this account and re set up service. This is by far one of the worst customer service experiences Ive ever dealt with. You shut off my service because you idiots failed to take the payment from my account then try to tell me I owe x amount to have it turned on. Then anoher tells me the current account needs to be payed in full, closed and a new one open and we basically have to be treated as new customers? I dont think so. Your customer service is down right brutal and your professionalism and accuracy for auto pay is also terrible.
Mediacom actively works to not address issues. After scheduling a tech to come out, they called daily asking if the problem had gone away so they could cancel the appointment. In the end, I discontinued cable TV and only kept internet service since they have a monopoly. After having four different techs to the house over the last two years, I was able to figure the inconsistent connection out on my own. I have my own modem and router since the Mediacom supplied hardware is terrible. The internet is better now but it is still less than advertised.
Noticed trying to connect to WiFi kept leading to an activation page. Called the service line and was told that the router was never synced up/allocated to the account. How can that even happen? Someone came here and installed it, and apparently never synced it with the account. Terrible service and a terrible company. Avoid at all costs. Look up a “Captive Market” and that’s exactly what this is.
Internet high speed never works 0.80mg download speeds almost daily, high prices, tech support too long of wait, repair never shows up for appointments, when you call to get someone to come out if they show up at all it takes weeks thinking of cancelling service with mediacom worst ever! It used to be a good place for internet and cable service now it is horrible! You are even lucky if you ever get to speak to someone in the USA it is terrible! Wait to speak to tech support always over 15 min this is ridiculous!!!!!
There are 4 windows, but only 2 have employees helping customers. There were 8 people in line. The line was moving VERY slowly. The handicapped ramp has been removed and people with canes and walkers were struggling to get up the stairs to the entrance. I have been a customer of theirs since they opened, but I pay more than twice as much for the same service as new customers. If there was another cable company in my area, I sure wouldnt stick with Mediacom.
Paying over $200 a month and pulling 80mbps download and paying for 15 or 30mbps upload, and we are getting 00.1mbps.. wish our internet was stable and not going in and out every other day. Had two Tech’s over here over and over and still isn’t running like how it should be.
I am really unhappy and annoyed with Mediacomm ISP . I might have called customer support more than 10 to 15 times and always complaining about slow internet speed connection. They say will arrange tech out and that tech out appointment schedules at least 10 days.As a customer we expect , problem should be addressed in minimum couple of days but should nt take 10 days. When ever I call I have to spend 30 to 40 minute s time .I thought I might be the only one experiencing the problem but after going through the reviews I understand most of the people are facing same issue.I am getting 6 mbps sped suppose to be 60 MBPS . When ever tech agent boosts /reset signals the speed will be as normal but this wont be continuing .I believe they should improve in addressing customer problem and providing quality service.
Contractor came out to drill a hole and activate internet.Contractor came with dead tools, and forgetting his bits at other jobs.a few minutes later I get a call and he says I need a piece of paper from my landlord to get this done. I call the landlord and he says that hes never heard of this happening, hes got one house with 4 holes in it.Besides we already have a PREEXISTING hole. If this was necessary why wasnt I made aware of this sooner, now Im paying for service I dont even have yet.Ive heard horror stories from my entire family about Mediacom. I realize now that its all true, and once you have a monopoly on the area. You have no reason to care about the customer anymore.Its unbelievable that I now have to suffer a late assignment on some college work entirely because I planned on having internet at this time. Mediacom truly is the worst
Their prices are too high, and this new system that they have for the channel lineup is a joke. Why is it nessesary to push the button three times to watch a program that you have recorded!! Its so slow. I dont know why they changed from the original menu that they had, there was nothing wrong with it. If its not broken, dont fix it!!!!
If I could give it 0 stars I would. Internet service is over priced and doesn’t work 90 percent of the time. My internet has been spotty for a week now. Called them 9/18 and was told soonest I would see a tech is 10/9. Will be looking into metronet ASAP
Went in to return my Mother-in-laws cable box for her and I encountered two of the most indignant and rude women Ive ever had the displeasure of meeting in the whole of my life! No wonder cable is dieing. I canceled my service over 6 years ago because of poor customer service and I can see that Mediacom is keeping up the standard of treating customers like junk.
My internet at my place of work has been down for a week. I have called into Mediacom twice and through their website. The only thing they tell me is to unplug my router and that its on my end. When my computer tells me that its on their end. I have called the Mediacom account executive to help in this matter. He gave NO help, told me he would call me back it has been 3 days since then. I am still without internet. Good internet when it works, but when something happens to it they will not rush to help you whether you are trying to run a business or not.
I pay for 100mbps, Im lucky to get 8. We called customer service, all they suggest is restarting the modem. Which does absolutely nothing. The internet goes out randomly throughout the day. Getting Mediacom was the biggest mistake Ive ever made.
Horrible company. I canceled my service, and mediacom continued to charge me. I had to call multiple times after they charged my card without my knowledge after I had canceled. they then sent me multiple new bills months after I canceled. Horrible Company. Do not sign with them for any services
Unhappy with your services. Was suppose to have services for cable and internet installed. I only got one call from tech support. No call from the cable installer. Told them specifics of how i work in the morning. I was told that he called at 11:30 and 12:00. I was at work. I was told that they were going to push my appointment back. Then i got a one ring call and they hung up. Only to find out they cancel my appointment. Very disappointed and dissatisfied.
Internet cuts out constantly. Cable service is spotty on a weekly basis. Forces me to call customer support, which solves the issue for about 24 hours. If youre familiar with ISP and cable service protocols then youll understand that they save money by intentionally supplying customers with poor service and only boost the signal when they receive complaints. Cable companies are evil.
I thought once I got cable I wouldnt have to deal with having signal issues like I did when I just used an antenna, boy was I wrong!! Not to mention they have taken a lot of channels off that used to be included in basic cable. Major ripoff! I see now why streaming has become so popular.
Well where should i start.....I moved to the quad cities August 31st and didnt get internet until October 16th. Then, we didnt have internet because the guy that came out to set it up said that our router was bad so I bought a new router for $120 from best buy to assure I had a good one. I set it up and once again....still no internet. it took Mediacom 2 weeks....I REPEAT TWO WEEKS!!! for another guy to come out and look at it again. he said I must have bought a bad router....come on now. We waited another week for a guy to come out and this time we werent able to be home because he came like 2 hours after he said he would show up and I didnt have time for that. Finally, I just decided to take the modem in that they supplied and at the store they said I needed a new one, THIS ALL COULD HAVE BEEN SOLVED THE FIRST TIME WITH A NEW MODEM. Now.....fast forward about 2 months.....all of a sudden our modem has gone offline. I called in and the lady said yes that seems to be the case...My bill is up to date and theres nothing wrong on my end. This was on a Thursday and they said they cant have someone out to our place until the following wednesday to get it looked at. That is just unacceptable. The only positive thing I have to say about this company is that when their stuff is working its fast but that is rare. But also my roommate called and talked to a lady named Julie and she was the easiest person to work with that weve ever experienced with Mediacom and gave us a week off of our next bill for the inconvenience. Thanks Julie but you work for a horrible company. Okay rant over. get it together mediacom. Youre trash.
If I could give them no stars I would. They are constantly charging me for something and when I question it I get the same we can give you a credit on your next months statement. IT never happens I have to constantaly call them. This month I received a $20 fee for partial months service on top of the standard fees. I HATE Mediacom!
I hate to be rude, but this company is nearly impossible to work with. We had a contract that said the rate would never go up it went up after like 9 months. They said unlimited internet and now they have little prompts that show up that say were almost past our limit. Not to mention the giant variances in speed. Literally from 0.2mbps to 10+
Honestly, I give them zero stars. Worst ISP ever, wondering why we do not have AT&T, Comcast etc in quadcities. No proper wifi in an one bedroom apartment and when we complain, they blame the modem (dont even guarantee their modem will give better performance). Seriously ? And expensive for whatever low grade service they provide for us. Cable is so terrible that it actually hurts to watch the television. Had to give one star else google wont let me post this.
I am currently searching for other options as Mediacom has been an absolute disappointment to me. Ive had their technicians out here to try to figure out the problem, they said everything is functioning as it should. Freakin great! My download speeds are consistently between 22 and 32 Mbps while my upload speeds range between 0.03 to just above 6 Mbps. I have my own 3.0 modem (Arris SURFboard SB6190) and my own router (Netgear N300) and these are the crappy speeds I get centered between Rock Island and Moline. Id like to give them a negative star rating but thats not possible. Garbage service from a garbage company.
Mediacom freaking SUCKS! ☹️ I just moved in 2 months ago and unfortunately I had no choice but to go through them bc I was told they were they only service to give apartment complexes wireless internet. Every day here it’s been raining and my internet just “has a outage” from literal RAIN! I don’t have the cable and internet bundle simply for this reason. I already pay too much to only use my internet in the morning when it’s not raining I’ll be damned to pay even more for non working cable and internet. I just don’t understand how mediacom loses power so much when you should have plenty of backup generators so customers can use their service. Hulu and Netflix are the only things we have rn as far as TV and now I have to deal with an upset 2 year old because she can’t watch her peppa pig that randomly just shut off and she can’t and WILL NOT understand why.. as soon as I can figure out what other internet services my area has to over I will be switching!
The customer service is almost as terrible as my experience with them as my internet provider.
Wanted to express my appreciation for some great customer service over the phone today. The wait time to an actual person was not too long. They listened to my concern and was able to resolve the issue to my complete satisfaction. THANK YOU!!
Internet seems to be down repeatedly for hours at a time day or night why should I pay this bill when our service is constantly down you need to upgrade your hardware instead of paying your shareholders more and giving you big wigs bonuses
Customer service is the worst. The tech support doesnt even know what equipment they have or what is being kept at the local shops. Thanks for a wasted trip to the local office.....they dont have my kind of modem, and its only 2 weeks old. The other media companies are really looking better and better. What good is fast internet when its not working???
First experience with mediacom occurred 2 months ago after we moved and were told that AT&The didnt offer our needed speeds at our new location. Weve had nothing but trouble with Mediacom as an ISP ever since. We do work from home as well as schooling which requires Internet access. I do not recommend mediacom as anew Internet Service Provider. Also, customer service is not very helpful either.
Mediacom never gives you what you pay for! Internet was going out frequently so they gave us a new modem. New modem fixed our issue for about a day and now we have no internet at all. Called and they said they will send out a technician next Wednesday...thats a week and a half away! They didnt even offer to compensate our bill. Fyi mediacom...I will not be paying for a service Im not receiving!! Mediacom is a joke.
If there was -5 star thats where I would be rating them. There tech team and customer service is horrible, this started 11 weeks ago. I needed a new TiVo box so customer service ordered me one and set up install date. Tech came out said I didnt need a new box, played with remote and left. I called a few weeks later because box was doing the same thing as before. Setup appt for another tech to bring a new box, refurbished one but when he got here the warehouse forgot to delete that box info so it wouldnt work. Tech left. Called customer service to order a new box and set up tech again. Tech came out to setup new box and customer service ordered the mini box and not the main TiVo. Tech says he will bring a box out next day to get hooked up, and he did. But he failed to check my other two TVs to make sure they are working and guess what, my other two TVs dont work at all, no single no nothing. Now customer service is telling me I have to get scheduled again, another week. SO I AM SUPPOSE TO GO A WEEK WITH ONE TV WORKING BECAUSE OF INCOMPETENT WORKERS. THE MOST RIDICULOUS SERVICE EVER. NO ONE WILL TAKE RESPONSIBILITY AND HELP THE SITUATION.
Ive been having problems with my wifi disconnecting randomly and all the time for the past 3 weeks. I finally call mediacom today to see if they can fix it. I have to speak to an automated phone system putting me through steps to fix it. They have me unplug it and restart it. Now it will not work at all. I finally ask for an agent. He has an accent and is very difficult to understand. Then he finally schedules someone to come out to look at the router. Then says I see you only have internet service with us we are running promotions for cable and home phone and I say no thank you. He continues to give his speech and I say no thank you again. Seriously I hate this company. They are never helpful, expensive, and they try to get you into a deal that has loopholes. They raise their prices every year. Unfortunately, there is no one else who reaches this area that I live in so I am stuck. Anyways, mediacom I would give you a 0 star but that was not an option.
The only reason I still have mediacom is because there is no competition in the mid west when it comes to internet/cable services. You can say there is, but thats why the majority of us still have mediacom even through all the poor satisfaction ratings.. Its the only one around with decent service. Ive been without internet all weekend. Ive called and got zero help and since youre not open on the weekend I have to wait until youre open Monday. On top of that you guys cant come look at my router until Thursday afternoon?? its Sunday... So I will have to go four days without internet that Im paying for? Overall not satisfied and if we did have a competitive market for services like this in tge midwest I would leave in a heartbeat.
The US Constitution provides for free speech even if it is a lie. Mediacom uses this freedom to the maximum extent. We went from internet, cable and phone to simply internet. This is the slowest internet service provider I have ever had. (Contrary to the ads.) When I call for technical support, the pleasant agent does NOT resolve the problem. A good tech agent will immediately test the modem before asking if I am on an internet phone. Once I am disconnected, that same agent cannot figure out how to call me back even though he or she verified my account using that number! When I call back, the new agent strictly follows protocol, insisting on sending a service tech to our house during business hours even though I repeatedly state that the problem is primarily at night AND the previous service tech found no problems. When told when it occurred, that service tech stated that Mediacom oversold bandwith in this area so no one can get what they promised. We were told that we would receive a partial refund. Never happened. I call again and we go through the same process again. I ask how to get the problem escalated and am told that it will take two or three home service calls before they will consider doing that. I ask to talk to a supervisor who is always busy with another customer. Despite being a customer for almost eight years, our service record only seems to go back three months. Unless you like living Groundhog Day for your internet, go with someone else. We would if we could. Mediacom Social Media Team-If you really want to talk with me, give me a name and direct number so I do not get lost when I try to call. Bottom line: The commercials in our experience have no connection with reality. Try ANYONE else before Mediacom.
Channels intermittenly (but regularly) switch to a hispanic channel (UNIV) and locks out the remote. Therefore, blocking any attempts to change the channel back what I was tuned to. This will continue [sometimes] for several minutes, up to an hour or so. Im thinking of dropping cable and using internet streaming plans (ie NetFlix), after I cancel my MediaCrap internet and begin service with a more reliable company.
Extremely disappointed. Recently purchased a cell phone hot spot that out performs them. Had touble getting service. When I did, there was always some excuse. Hours for in person service are awful. Excellent example of why monopolies just dont work.
They have nasty customer service. The service stinks. Their prices are too high. Empty promises- the CEO nor the service manager never called back. So from the top exec to the little manager they all get a big fat F! If I could rate any lower, they would get a -10.But I’m going to their office with a good attitude.
Bet your going to be sorry you have the write a review button!! Horrible customer service! Horrible education. Horrible personalities. Mediacom is the biggest joke I have ever dealt with as far as a business. Dont plan on your line ever being buried in your yard. Dont plan on receiving any answers. Dont every plan on talking to any knowledgeable supervisors or employees. They are a HORRIBLE company to deal with!!!!
Do not even think about choosing mediacom for your tv and Internet services. Constant outages slow running Internet. Their commercials promise being able to run multiple devices in one house but it is nearly impossible to stream videos, use your gaming console online, or listen to music on applications like Pandora or Spotify. Their customer service is always unhelpful and impossible to work with. I am ashamed to have to say that I every chose mediacom for my internet and tv, and hope to change businesses in the future.
Five different technicians came to my house and didnt fix anything. Internet keeps shutting off. Just a terrible company.
After reading a few of the reviews I fine it hard to believe we are talking about the same company. Ive had Mediacom from the beginning and found them to a very reputable company with good customer service. The channels I subscribe to have always been clear and I cant remember the last outage,the internet has been fast and reliable. Im not a mediacom employee just a senior citizen that enjoys the internet.
I have never been more disgusted and disappointed after trying to sort out how much I have to pay for internet service. The representative was completely disrespectful and had no care that I am cancelling to make the switch satellite.
I have been a suffering mediacom customer for over 6 years. Every year they advertise they making improvements, they are leader in customer service. That is a bunch of malarkey. Tonight really got to me. They shut everything like they do every month they say for system maintaince at 12-6a because of low viewership. Well im up because of work, was 20 min away from end of a movie and wham black. Calling customer service is joke because they read a script. What mediacom needs is some old fashion competition.Worst company ever.
What a terrible company. I can give them a pass on the spotty internet service since I understand that building and maintaining a high speed network is expensive. What is inexcusable though is their customer service, especially at the Moline office. I went in the other day to exchange a cable box. The woman who helped me barely acknowledged me and seemed irritated by any question I asked - and was completely clueless about the answers. She consulted with another woman there who was equally rude, clueless and unhelpful. I give credit to one woman who was helping her customer with a smile but these other two have no business dealing with the public. When the company has a captive customer base, they dont care about the customer. I cant wait for someone to come in with quality high speed internet and quality service. I would gladly pay a lot to get rid of mediacom.
Internet speeds are horrible and inconsistent. Technicians don’t know how to fix it so they just mess around with the equipment then leave without it working correctly!
Absolutely terrible company to do business with through out my multiple experiences with them. Their lock down on the quad city area I live in is really unfortunate. They do not fix their issues quickly and they do not care. Would not recommend to anyone!
How do you bring this company to a small claims court? FYI to the reading investigate CENTURYLINKCompany continues to makes financial errors on my account. 1) Stated I was under a contract to encourage me to purchased Mediacom again at a new resident. This was confirmed to be a lie and cost me money. 2) Return equipment and they state I didnt return the equipment... charged for equipment not returned 3) When calling customer service I regularly get the run around and no truthful resolution 4)..... not worth it....for those in the quad city area switch to CENTURYLINK. Call and you will noticed the price differences... not to mention the better business.
Most unorganized company Ive ever dealt with . Had an address transfer ,they fried my modem when they went to activate it , couldnt get anyone back out to fix the problem for a month .. Bought a new modem,Internet worked for 2 weeks then stopped working again . Been on the phone over ten times with tech support in the last 2 months .most of the time I call they have me on hold for half hour to an hour just to tell me that there is no one available at the time that knows how to solve the problem .. Then on top of all that I just found out theyve been billing me for my old address as well as my new one for the last 2 months .
Terrible customer service, raises monthly rates without notice. Not worth $90 a month for the same thing we were getting for $60 2 months before. Canceled it, and they told us it would be shut off by the 28th and its the 25th right now and the internet is out. Greatly disappointed in this trash company.
Well, first the guy installing my internet shows up 2 and a half hours late, then doesnt even finish his job as The line to my house is bad. This was two days ago and Im still waiting on having my internet hooked up, even though they have my money. All they can do is reschedule me to be hooked up on September 2nd. Bullshit.
Ive had no probs except occasional brief outages. I have the Ultra internet package only. Tech guys and tech support are/is good. I like the company as it exists on the Iowa side.
Worst tv company ever and way over priced. I would always loose my connections, tv and internet. The boxes are very faulty. I cant wait for at&t cable to come to the QCA. Im the dish and love them.
Had this junk for two years. Bottom line, interruptions 2-3 times a week for no known reason. Go to metronet when you can
Horrible management, the retired rep promised me one thing and the promise was kept until she retired. Signed a 3 year new contract with the new rep and was told everything will be the same. It wasnt TRUE. Shortly after they started to tighten the belt buckle and starting taking away some of the promises. Tried to get a hold of Patrick Moore, from the Moline, IL office (District Mgr). No ANS!!!!
Pay for 100Mbs internet..yet get pathetic speeds because they share lines in apartment building and are too cheap to run you your own line, even though youre all paying for your own internet. Customer service at building is nonexistent because they always say theres no manager there..no matter the day or time, which is impossible..how is there nobody in charge!?
They are the epitome of how a monopoly brings complacence. No we dont have a choice to buy superior dish service where I live. Has anyone ever run across a Mediacom employee after hours? I doubt it, as those poor people in the front line shoulder the brunt of insults and taunting making them happy to have a job, but ashamed to admit it to anyone.
First I got a csgo ban because your WiFi went out and you made me leave my brothers behind to die on their own. Then you made me leave a bad review on a body shop that is also named mediacom. You people are sick.
I know there a lot of bad reviews. My only real gripe is the price of their internet. That is the only service I have. Their speeds are the absolute best in this area. I have always had deceit luck with their customer service.
I was lucky, there was not a line. I had a short wait. The person I worked with was kind, informed, a good listener, & answered my questions. She explained what I did not understand at first, to my satisfaction.
This company is terrible. If I knew any other company’s that offered TiVo in my area I would have left medicacom. The customer service people don’t care about the customer the managers are even worst. They need to hire more technicians and retrain the customer service staff. DONT WASTE MONEY THEY WONT TREAT YOU, HOW YOU SHOULD BE TREATED
If there were and option lower than 1 star I would choose that. They overcharge, underprovide, customer service is horrendous. AND THEN when youre so fed up that you decide to cancel, theyll send you to collections for a stolen modem 3 weeks later without any prior request or instruction on where/how to go about returning it. Joke of a company, thieves, would NEVER recommend doing business with these clowns.
I have outages constantly. Everyone that works at the Moline branch are mouth breathers. I cant wait until internet becomes a public utility and all of these awful people are homeless because they have no skills.
I think I made a mistake signing for Internet and cable tv service. In the 2 weeks that I have been a customer, I have lost the cable reception twice, and had the moden replaced once. I am seriously thinking to cancel the service switch to a better company.
Horrible but internet goes out for me like 1 or 2 times every hour my hotspot on my phone does better then this stuff
Had to return a cable box to their service center in Davenport Iowa. The call center representative failed to tell me they would be closed for several weeks due to remodeling. Note on door said to go to Moline Illinois. Counter representative, while not exactly rude, was unfriendly but she did her job and I guess thats all I needed from Mediacom.
Internet sucks constantly cuts off for more than 15 minutes then come back on and bad signaling and talking bout fast internet its very slow and I cant enjoy my sports cause it scrambles. Then got the nerve to want to be high priced U dont think so
No technicians in the area. Have to wait a minimum of 2 weeks to get my internet turned back on after they turned the network connection off in the wrong apartment only to be lied to and saying they fixed everything or saying they called / knocked when they really didnt. Place is a joke for service. Find internet somewhere else.
Horrible. Just horrible. The two times theyve come to install equipment, they left unfinished. This last time, I had to install most of the equipment myself. Today they offered to upgrade my account and switch me to a no contract deal... I shall be cancelling without a penalty soon.
Keep getting told maintenance is around our Neighborhood, but still hasn’t fixed the signal by us for a month now!!
TV and Internet are horrible! I thought it was my phone that was messing with my internet service, I got a new phone and the service is just as.bad if not worse.Not all channels display correctly. Fuzzy and sometimes not coming in at all.
Service from mediacom is a joke. They will take your money but refuse to provide the service you pay for. Ive been without internet for 3 days and am now told a technician will be able to come look at it in about a month.
Internet has been off and on for 2 months. Techs say its an area issue and nothing can be done but no one is working on it. If you have other options then you should choose something else.
Rude azz dude for having such an easy job taking way too much money from people for half azz weak internet service. I wasnt rude so why be rude my guy?
The young lady behind the desk was extremely rude to me.i was there because my special needs son,his cable and internet were out.othe people in the neighborhood are out also.we called several times and got several answers.thus has gone on since saturday.i was told it would be 24hours.rhat would have been fine but, that was a lie.the rude young lady said it was September 5th.we were not told this at all.shame on you medi com,shame on you.
Lazy and incompetent customer service, terrible internet service and extortion in the form of data caps. If Mediacom didnt have a monopoly in the Quad Cities, I would have left a long time ago.
MAIL YOUR PAYMENT. They do not have but one customer service person and there is no line for payments only. Had to wait for two people in front of me changing plans / new service agreements before I could just get up there to hand them my check. 25 minutes for a 3 minute task
Absolutely the worst customer service, on the phone and in person. Service down at home and the soonest they can send someone out is 3 weeks!!
Over priced, rude staff, ceo with illogical arguments about data cap. Seriously just boycott them and let someone better come there’s no sense in giving them anymore of your money. I’d rather move and relocate to a place that doesn’t have media com then keep giving these greedy people my money
Dont know how to listen to their customers. Dont know how to hook up the router box where I wanted it. And worst customer service when you call their numberI want to even give him a one star, they have zero in my book
Thought I had a virus that knocked out my router, nope it’s mediacoms spotty service again...I give you money...you give me nothing...you win.
I just have internet 30mb and tv basic. After getting a new internet modem, because they dont tell you that they install 8 year old modem for internet, i had no issues since 2013 :)
Good svc
Cables ok lots of skips and jitters even after new box and cables from pole, internet is out almost every morning between 4 am to 7 am, i have not been in a contract in a few years paying $125 a month on average last month out of the blew it jumped to $148 for basic internet and family hd cable they told me it was the taxes that went up so i looked at my bill breakdown from previous bills and current bill taxes didnt change but my box rates went up and service rates went up and when i called and called them out on it they hung up on me thanks Mediacom glad i can send you a monthly check for over 11 years and i nicely asked and you lie and hang on a customer
Never helpful, customer service trys to pull fast ones on you. Internet goes out for 5-10 min every hour and they do nothing about it.
Internet constantly dropping signal. They dont do anything about it. Dial-up was better. I miss AOL 3.0. Just get DSL its exponentially better.
Worst internet Ive ever had. 7 months of the same problem with no remedy. I would have switched long ago if there were other options.
They came to my house twiddled with my wires and basically said they fixed it. Nothing was fixed my internet is still dogwater.
All I received a round around. Want to know also why my bill went up $27 in 2 months
Awful service, internet and tv always down. customer service horrible. Waited over 2 hours for a technician to show up. Never called or showed up.
Took 15 minutes to pay bill bill. Id say theyre understaffed. The people are nice , just not enough to handle the amount of people
Well its Mediacom not much you can say you either love the place or you hate them LOL we went through about where our internet didnt work worth a hoot for quite a while once they finally figured out the problem its been great ever since so I give them three stars because it took three different service guys to finally figure out what the problem was
Not saying theyre the worst out there but they always have issues with their internet and give poor excuses why its fixed
With the need to work from home, I need internet to work.I had a problem, and the Mediacom Business team wedged me in, got to my site, and got me up and running right away. SHOUT OUT!!!!!!!!!!
Fast and quick service. Needed to execute an ownership change and it was smoothly handled.
My internet goes out temporarily every 15-20 minutes. Since thats what the phone goes through, the same thing goes for my home phone. Download/upload speeds are nowhere near what they say they are.
These guys are terrible. Havent had internet for days, wont refund anything and cant get anyone to come out here and fix it for 3 weeks. Find another option if it exists!
Fast service. They arent trying to talk you into anything you dont want. Very helpful. Mediacom has always been pretty pricy though for mediocre internet service.
Internet cuts out 3-4 times a day on a good day have had mutiple Techs come out they say its fine. Turns out everyone ive talked to has the same issues.
Customer service lady was very nice. But, couldnt get a discount for my daughter, who is on disability.
So rude! Experiencing financial hardship due to covid- read the screenshots.
While I despise Mediacom as a whole Jamie was very helpful and friendly to us as we switched out devices today. Very grateful to her for the help.
Service is decent. Nobody loves their cable company, but Mediacom delivers decent service with a price to be expected at this point.
Long line with 2 people working. Every time I go to pay my bill always a line! 6 waiting OPEN ANOTHER WINDOW GHESSSES!
Terrible service!!! Been with Direct TV for years now and AMAZING! They have upgraded tons and would recommend to ANYONE!!!
The lady I dealt with was very nice. I was lucky when I got there no long wait. By the time i left there was a long line
The selection of Channels available is terrible. None of the channels that many of us in the African American community are not offered. They raised their rates & are already Way Too Expensive.
4 days to get a tech out to fix our outage. Why even bother with internet through them? Oh because they are the only damn company around....
Made me wait a whole month before even installing my internet
I sometimes have trouble when I get a new service the customer service is very helpful and the techs are nice
They have definitely made it better since the last time I was there more customer friendly
Horrible ass place horrible ass reps they need new people and new ownership i tried to explain to a rep about what they did to my cable he ignored me got smart theses people are ass wholes and think they can get away with alot of shyt
All the shows I like are on too late at night, or theyre on when I have to work. Consequently, I no longer watch tv.
Terrible customer serviceWould not recommendThey are the monopoly in my community .
Worst customer service Ive ever dealt with. If you have any other option what-so-ever pursue it. Horrible company horrible service.
Friendly lady st deak.
Too highly priced and service can be crappy. Some ppl r helpful while others r not. Very hit and miss.
Poor service. Horrible response time. Dont feel like a valued customer. Would recommend just about anyone else.
Fast and friendly at the local office, as long as youre not there during rush times. Better than the telephone customer service line.
Horrible customer service..tivo is a joke..only thing good is internet
I have had business Internet for three yrs and it keeps dropping packets nobody in that office is smart enough to fix it I will give the on week left and after that make them buy my house I am sick and tired and stressed out with this company
Paid my bill and set up an appointment to get internet at new house.
Very nice workers but The prices gave me headache and left my stomach empty I hope they lower down their price
They have a monopoly in this area. Internet is down, and they won’t send a technician to fix it until almost 3 weeks later (I’m not even kidding)!
Live someplace where you can get anything but mediacom. If your only option is mediacom, try to live without the internet. Constant blackouts and problems!
Terrible terrible service! cable is always going out, they are constantly raising your bill without notice! I DO NOT reccomend
Temporary feeder drop on the ground since June. Time to burn leaves and that cable is right under my leaf pile.
They still havent gotten my line right need maintain to fix
Right behind the Whiteys ice cream shop by their plant. Glad its there to make convenient payments
The customer service agents have always been nice to me. You get what you give.
Staff can be great but the service sometimes okay when they make mistakes and cut the prices
I was so happy that there was short lines today!!! Im doing the happy dance!!! Thank you for the big change!
WISH I COULD GIVE -0.....MEDIACOM IS A GIMMICK/SCHEME!!!!!!!!! NEVER THE RATE THEY LIE AND SUCK YOU IN WITH.... WOULDNT RECOMMEND SATAN TO MEDIA-SLUM
Garbage service. Garbage customer service. Do not waste your time and money coming from a business owner.
WiFi went out 4 times and I got a ban on csgo. Let the brothers down
Worst provider ever! Rude customer service reps no deals for customer loyalty
Internet is a joke. Currently we lose connection(outage) daily or every other day. This is getting rediculous.
Too expensive canceled tv, kept internet canceled phone took it to a magic jack, fantastic customer service from Becca in Cililcothe Il.
Constantly have connectivity problems. Now have to wait a week to get it fixed.
Horrible costumer service and even worse automated support thinking of cancelling my account and going to att or direct TV
Total reviews rating 2.3
199 Reviews for Mediacom Communications Corporation 2023:
Review №1
2022-08-02I’ve had nothing but trouble for the last year. First year was fine. This year I’ve received multiple double bills! Paid one that was 320$ with a promise thag next month it would be 85$. Come today I receive a 195$ bill!?! They raised my service and dropped me out of my promotion on top of charging me a double bill! Absolutely canceling tomorrow when they give me a call back. I’m going to metronet. Nobody has money for double bills!
Review №2
2022-07-09Pathetic installation services! Had a 8- 10 appointment. He was a no show. Called asking whats going on. Was told he would be there in a few minutes. 3:15 still hasnt showed up. Called and 5gain. Was told he called and knocked. LIAR! I never left. Was sitting next to the phones and window whole time. Called again was told he would be there around 4:30 and 5. Never showed. Called again was told he installed it. Didnt have to be here.Lied again . After cancelling AT& T I have no phone service. BUNCH OF LIARS
Review №3
2022-06-01They dont deserve even 1 star. Been a loyal customer for years. Your initial first year fees seem reasonable...they dont inform you after that year is up every 6 months your bill continues to rise. After receiving my last bill with newly added fees ...because why not everything else is going up may as well stick it to people also...my bill is raising another $80 in a couple months because our package is expiring. Ive called multiple times spoke to rude condescending customer service reps about lowering bill. It was always oh your receiving these services so you have the lowest bill if you want cheaper cancel this or that. Well when you call to cancel all of a sudden they have a deal for you.. $200 a month for internet that goes out multiple times a day hardly seems worth my hard earned money. You want to keep customers...try improving your service and quit raising fees and extra costs almost bi monthly.
Review №4
2022-06-24Jamie the manager of the moline store was extremely rude and unhelpful. Instead of explaining any issues I came across with being refunded, she was extremely rude and dismissive. I would expect more from an employee let alone a manager. Service is extremely spotty and down constantly, since ive switched to metronet Ive had extremely fast speeds and no outtages along with great customer service. If you are debating.. make the switch!!!
Review №5
2022-06-06Consistently spotty internet. What is the point of paying for something if it doesn’t work about 60% of the time. Internet doesn’t even come on in the morning until around 10am and fizzled out by about 8pm every day with it dropping during the day as well. When it’s not completely out it is so slow that you just watch whatever is attempting to load buffer for ages. Really disappointing. Don’t bother calling customer service they don’t know anything and the best advice they have is to turn it off and turn it on again (even though they’re unsure of what equipment they want you to do that with). I have no idea how mediacom is still in business but this is absurd.
Review №6
2022-05-09Terrible service, prices are not available in writing for existing customers!!! Existing customers must call for prices for prices on packages, refused to even email me a price list. $200 a month bill that customer service said would only decrease $20 a month to go down to local channels only??? Until I cancel the cable and suddenly they have a deal that would drop the bill $70 a month.
Review №7
2022-06-17Internet barely works. Supposedly best choice in area providers, but theyre pretty much the only provider in my area. Were stuck with Mediacom until they prove themselves or a better provider becomes available. Just sucks because I feel like money is being wasted on subpar internet service. On the other hand, their customer service is great. Surely this is because of how many complaints they get on their internet daily. STEP IT UP MEDIACOM.
Review №8
2022-02-19They have zero concern about the actually quality of your connection. They send data out like water from a fire hydrant and can give the illusion that you have a stable connection. They don’t want to spend money on updating their infrastructure and will soon be ran out of town by Metronet. We’ve got three weeks to suffer with these guys until Metronet is online and I will be immediately canceling their service. Their days of being the only high speed service in the QC are over and I couldn’t be happier about it.
Review №9
2022-02-14The fees for going over are ridiculous and are charged to your bill after the statement is cut saying this is what you owe. So you never know what you actually owe. I changed banks in February and called Mediacom to pay them and fix it I asked what I owed and they only told me the statement amount not what I actually owed and then two months later charged me $120.00 and a return fee of $25 after I paid them and nothing was returned to that account I had already paid the fee in my other financial institution. They made me negative in my account and I called to see what happens and all my questions weren’t answered I was just told the over fees after the statement and silence after me asking questions. I told her I wanted to cancel and she said okay you are paid to March third. I asked if she would refund what I paid if I have it canceled now she said that I actually owe them money even tho she said I was paid to the third of March.
Review №10
2022-06-30Internet up & down numerous times a day.Speaking with people in my area or surrounding areas they have the same problem.Mediacom continues to raise their rates but the service has gone way down!