McDonalds in Joliet
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Joliet, Will County, Illinois, US
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Site: https://www.mcdonalds.com/us/en-...
- Monday:5AM–11PM
- Tuesday:5AM–11PM
- Wednesday:5AM–11PM
- Thursday:5AM–11PM
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:5AM–11PM
McDonalds in other cities:
Can’t name a time I actually enjoyed the food at this location fries are always luke warm, meat patties are never fresh sandwiches dry as ever always. Just had a number 8 peak of lunch time and it was disgusting I always forget how bad the last time was after about 6 months and surely they always remind me 😒 the sprite was good.
Drive thru girl taking the orders was really rude. Her behavior was just unacceptable. I know its just McDonalds but you still have to talk to the customers in a respectful manner. Taking our order was like an annoyance for her. The girl at window 1 collecting the money was extremely nice.
Order 2 Mc Chickens and the sandwich assembler cant assemble a burger to save their life.Suggestion to that assembler. Unless you have a handicap, if you want to go somewhere in life. You have to do your job well. Youre not going anywhere or your selling yourself short by not doing a simple task correctly.
Super slow service and it’s so hard to get someone to acknowledge you if you walk in.I’ve gone through the drive through, ordered inside of the store, ordered delivery and even done delivery for this particular McDonalds and I will never go back for anything anymore. Each time I’ve tried to do business with this particular franchise I am met with a dismissive attitude by whoever is running the restaurant or I’m not addressed at all.Also.. if you do food delivery I highly advise against coming to this store because they take forever and a day to get the orders ready. I had my son (1.5 years old) with me and no one ever asked me what I was there for the entire five minutes I waited. I had to stop the girl who was running around in the back, who saw me walk in and standing there multiple times mind you, to say I was there to pick up and I after I told her the order number she demanded to see the order on my phone as well, as if I was going to steal a McDonald’s meal.The employees at this restaurant are either untrained on customer service or just unwilling to give it. But I won’t be coming here any longer. I tried to give them a chance and I could go on about more experiences I’ve had with this place but I’m just going to let my complaints be known to corporate because this is ridiculous!
Horrific experience today. Sat in drive through. Arrived at 10:56am to monitors. Asked for happy meals and guy told me it will be a,few minutes. I told him no problem I can wait and proceeded to tell him the rest of the order. He then says yeah look do you want to just park and wait?So I say sure i can are you not then taking my order? He says no. You can just walk in.Nice customer service. I left and went to a different store. I wont be returning to that particular McDonalds unless I hear that things have changed. I live nearby it and have had multiple times gotten the wrong food or missing items, but disrespect is too much for me to return.If I knew who the owner of this franchise was Id happily tell them how their business treats customers.
Everytime I go here they never give me my full order or mess up. They give attitude and never check my food. I get that usually its kids but they have adults watching and training them. The adults need to be here and take care. Its fast food and I shouldnt care but its kinda ridiculous how its every single time.
Come to this place if you want to start your day upside down! They didint get my order right ( I ordered 2 shots of espresso) and they asked me what size... i say just give me small iced late! They charge me for a small coffee with 2 shots of espresso and I get my initial order of 2 shots the only difference i paid more !
Staff is always super friendly and they always have delicious food and sweet tea :)! The ladies who work both windows are always smiling and doing an excellent job! I would take this McDonalds over any other in the state. I rarely leave reviews but Im lucky to live by this McDonalds. Thank you!
Not too long a time in line in the Drive-Thru. The food was fresh and I appreciated that they made the oatmeal cookies after I ordered them even though it means an extra 4 to 5 minute wait. Some of the crew are exceptionally nice and always talk to my puppies. This is the most convenient store in my area.
We special order our order. They still mess our order up ever time. Its ridiculous. Also unless we ask for fresh hot fries there cold. I ask for my pop easy ice. I have to send it back because its only three quarters full. I dont eat there but my grandchildren do otherwise I wouldnt even go there anymore.
This restaurant is my favorite site. Of all restaurants I know I prefere it most. I never miss an opportunity to go to this restaurant. when I I need a decent dinner, this restaurant comes first to my head. best and many types of food and a large menu.courteous team, and nice atmosphere. In addition to that, the bill is decent. I tell about this restaurant with no hesitation.
Ive visited this location several times with no problems. They have 2 speakers to order at, but generally only use both at peak times from what I can tell. My longest wait has been about 10 minutes total right at the lunch rush, still not bad. Relatively easy to get in and out of with close access to 55.
I have had better food at other McDonalds restaurants! Today was NOT that day! I just happened to be in the area and stopped at this location. I ordered a double cheeseburger with no pickles, extra dehydrated onions and ketchup. Both times the sandwich was disgusting! The first time the sandwich was remade. I ate on the second sandwich and it looked as if they took a whole pan of onions and just spread them all on the buns with ketchup. I just threw the disgusting sandwich away! Waste of my $1.89!
It was Sat June 2, 18. We went following watching a movie. It was 10:30 pm the hours on the door were Mon to Thurs until 11pm Friday & Sat 24 hrs. For the dining room.The Drive through hours were on the door separately beside the dining rm. We tried the door & it was locked. We triple checked the hrs & they were as above. An older woman was cleaning the inside of the entry doors, she said something but was not clear English. She went into dining area and got The Manager? Who was a young black girl who came towards the door and very rudely said we are closed I was trying to tell her that you need to change the hours on the door so people are not mislead. She turned her back on us and walked away. Very sad display of customer service & any hope of managerial qualities. We left & went to Wendys. We wont be back. Please update your hours of operation on your entry doors.Mike & Cheryl Waller
Very unhappy with todays visit. Went through the drive thru for two shakes. One strawberry and one chocolate. Watched them through the window stir my daughters chocolate shake and then used the same spoon without rinsing stir my strawberry shake. Thank goodness this strawberry shake was for me and not my husband who is allergic to chocolate!
No kidding...we were in the drive through lane for over 15 minutes. One young man working. 2 just talking to him and distracting him. Then he gave us a dirty look when my husband said he refused to take cold fries. The burger was cold too. Cant believe this was the best they could do at 9:38-10:03 pm.
I am definitely not happy with this place. I came here and ordered me and my wifes food. They didnt put 2 patties on my double quarter pounder and they gave us burgers before they were cooked all the way with pink all throughout the middle. The manager I assume was reasonable with me and gave me my money back when I went up there the third time.
McDonalds food just is no good in general, I was there for a visit with my son and his mother, didnt eat anything but I can tell you that this place is not filthy, but they need more staff to keep tables clean, one good thing they have is the indoor slides. The kids love it
Prettt bad restaurant. Went through around 10:30 in the morning. Woman taking my order was rude. Woman at the last window didn’t even say a word to me. My pie had, had the sticker ripped off and new one for the wrong food item applied. YET THAT ITEM WAS EXPIRED TOO! It’s not hard to read the time on a sticker! Come on!
I believe that some of the food they sell is very bad for you at this place. Although I am a food addict and love french fries and hamburger I am learning to be healthy. And I am also disappointed that they are trying to eliminate jobs by putting ordering machines in the lobby and getting rid of people running cash registers.
This restaurant is the same as all the other ones that we checked out, service is less than desirable and the food isnt all that good, and the lady serving the food at the drive thru window spoke horrible english. I noticed our drinks were almost an inch from the top and mentioned it to the lady at the drive thru window and her only answer was in her thick Mexican accent its the matchene, what a shame
Placed a special order for a bagel: bacon, egg, and cheese with extra bacon, extra sauce, and only one slice of cheese. When I got my order, there were two slices of cheese which wouldnt necessarily be a big deal except that...the employee even acknowledged my request and didnt put it on the order. Just give me what I ask for please.
I made a purchase at the drive through. Part of my order was an Unsweetened Iced Tea. As I pulled away from the window I took a sip and learned that I was given a Coke. So I pulled into a spot and went inside.The cashiers were extremely busy. So I went over to the sofa fountain and dumped out the pop. I rinsed the cup. I put some ice in the cup. I put iced tea in the cup. All under the scrutiny of lady with a cleaning cloth.When I went to leave the lady said to me,Next time you pay, ok?. I said I did pay, I was given the wrong drink. She said No, you came from outside. I said youre right, but I came from the drive through and was given the wrong drink. She said, No, you are stealing. Mind you she watched me pour out an entire drink. She watched me clean the cup. She could have said something about this sooner. At this point I said, I can get my receipt and show you, its in my car. At this point she simply repeated, Next time you pay.Yes I walked out a little frustrated but said nothing more. I got in my car and when I looked back to back up out of my spot I see her standing at the door pointing at my car. At this point I put my car in park. Grabbed my bag with piping hot fries and hot hamburgers and a receipt and approached her. I said look I just bought this here is my receipt. I showed her my receipt but she refused to look at it saying Its ok. its ok.What a joke. If McDonalds is so hard up for caah and worried about people stealing Iced Tea I think theyd just be better making sure people get the correct drink in the first place.As for the lady saying, Next time you pay. Dont worry, there wont be a next time. Ill hit up the Burger King up the road if get hungry on the run..
Giving them one star because no matter how many times I go and ask for fresh food they give me whatever has been sitting there for who knows how long. Im paying for my food to be fresh and taste good not to take whatever they feel like dishing out if thats the case I wont even eat out.
Drive up service was good and polite, however the drive up design sucks! It entraps the motorist along with the awaiting motorist zone and the store exit backing everyone yo the drive uo windows. This is dangerous with only one exit/entrance. Horns blowing and cars backed uo. This is dangerous as nd possibly illegal should there be a emergency.
Staff messed up order, the staff was very rude, burnt part of it, messed up and charged me for drinks I didnt order and refused to give it back because I took.the drinks. I mean the whole food experience was bad. I drove past several McDonalds to go to that one because of the play place, without the play place I would starve before I ate there again. Mistakes is one thing, not making good on it and being very rude is totally different
Im so tired of every time I want to stop off and grab a bite on my way home and there is always an issue we are only accepting cash, we dont have this, or tonight, my favorite.... We are only serving drinks..... Why dont you just do eveyone a favor and CLOSE!!!! How can you ever allow...smh...
You all should try the signature Sriracha burger all though it might be spicy its so good I cried I got hyped when I watched a video on it I mistakes McDonalds for heaven but noticed I was in McDonalds props to mic Dons with this burger try it also if you get it get a orange flavored fanta with medium fries on the side I love it it fills you up this is what you should get when you want something that fills you up good job remember this is limited time so eat up and scurrr to McDonalds
Had a male waiting on us and a female told him to leave to do something else, she messed up the order and I told her it was wrong, she had charged me for it.Gave the right one and she charged me for, I paid 17 dollars for the wrong and right one.I just said forget it, because line was getting very long.
Total reviews rating 3.8
199 Reviews for McDonalds 2023:
Review №1
2022-04-16Definitely needs to make changes on different cooks for night shift!. Ordered the spicy chicken nuggets and half of them were not cooked all the way. Also got burnt fries. I understand it’s McDonald’s and it’s late at night but come on how do you serve this 🤦♀️.
Review №2
2018-08-13Good food. The place is just ok compared to like high end mcdonalds around. I do feel that they do need makeover to compete better. Only advantage they have is that they do have a play place which is the only reason why we go to this one. If they dont have it, this will never me my option. The staff is also just ok. Nothing special like you would feel like you are a valued customer. Needs improvement.
Review №3
2022-06-27I received an email saying that I can get a double cheeseburger but they only gave me the 10-piece nugget. They would not give me the double cheeseburger as my reward on the app.
Review №4
2022-04-29Fast and friendly service. Wish the vegan / vegetarian options were easier...but at least they are consistent and I know what Im getting
Review №5
2017-05-16Soda machine on left side has been out for longer then a month. They have also stopped carrying Hi-C orange. So now my child is left with sweet tea, unsweet tea or soda to drink.Not a good idea, for traveling parents who dont want bubbly drinks in car.Our food was decent which is why the 3 star review.Ps our food is always decent and edible.
Review №6
2022-07-16Mcboards are easy to use but you wont always get a receipt.
Review №7
2022-07-05Burgers were fresh, fries were cold. Very clean
Review №8
2018-11-11I really enjoy taking my daughter to this McDonalds. The staff is always so helpful. They help with taking your order and they give you a number and bring your food out to you.
Review №9
2019-02-17Do not order the buttermilk tender, I got them and they were old and really dry. They also smell like fish 🤦🏽♂️
Review №10
2022-05-28This McDonalds is very clean, neat, and organized. The clerks are friendly too!