McDonalds in Arlington Heights
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Arlington Heights, Cook County, Illinois, US
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Site: https://www.mcdonalds.com/us/en-...
- Monday:5AM–12AM
- Tuesday:5AM–12AM
- Wednesday:5AM–12AM
- Thursday:5AM–12AM
- Friday:5AM–12AM
- Saturday:5AM–12AM
- Sunday:5AM–12AM
McDonalds in other cities:
I went through the drive thru this morning with my kids after our swim class. We live about 10 minutes away and when we got home they screwed up part of my order. We got two orders of pancakes and I got a bacon egg and cheese bagel with extra sauce. When I opened up my beagle it had no egg on it and no sause. I called the restaurant and spoke with a lady who said she took out the right sandwich and then placed the wrong one in the bag because someone told her to. I asked for a refund to my card because she wanted me to drive a 20 minute round trip to get a refund to which I dont have the time. I paid with a card so it shouldnt be very hard to issue a refund. After explaining this she hung up on me. I am very dissatisfied and disappointed. We come here every Sunday after swim class but we no longer will.
Depressing to see how downhill this place has gotten. Been visiting this place for over 25 years and the past year or so its really gotten bad. It is usually dirty, and my most recent visit was no different. All garbage cans were overflowing and the floors were filthy. Employees relaxing in the dining room on break in the middle of it. Only reason we came - bringing the granddaughter so she could have a snack and play in the playroom. The playroom was trashed, with garbage literally stacked above the cans. Every table was covered in a mess. We asked if a table could get cleared and the person screamed to someone else to clean it, who then argued with the person they wanted to clean (they wanted to go on break).Was also the longest time to get my order taken, ever. The man politely took my order, then walked away. Never saw him again. After 5 minutes, another employee noticed me (and the line behind me) and asked if I would like to order. I mentioned my order was already taken, although I was waiting to pay. They deeply sighed, then took my payment. They then prepared our coffee wrong (we wanted black, they put cream and sugar), fries wrong (needed no salt due to health reasons) twice, and forgot the drink for the happy meal. Our food was thrown in a bag (despite our order being for here), and presented with a here, nothing else. Employees were shouting at each other the entire time while I waited the nearly 10m for my order to be assembled (since they had to make 2 baskets of fries from forgetting the no salt).Unless something has changed, Corporate should really step in and shape up this store. From what I recall, this is a Corporate store known as Northmac internally. Next time well go to the nearby franchise that doesnt have as much play space, but at least is clean and has polite employees.
Stopped there to try their land, sea and air sandwich. When you look at the picture, you would assume it is a tall sandwich with bun, beef patty, fish patty, bun, beef patty, chicken patty and top bun. But actually you have to buyA big mac, a fish sandwich and a chicken sandwich all separate, I was told to take sandwiches apart and build my own sandwich like the picture looks like.VERY MISLEADING ADVERTISEMENT.
*SLOWEST McDonalds on Earth*Dont go to this McDonalds unless you have plenty of time to wait both to order and get your food... this place is way under staffed. Went here one time at night and there was only one person working which was the person at the drive thru window so we could only get drinks. Sad. Official time to go through line and get food 25 Min 21 sec.
Messed up my order at lunch . Called and spoke with the Mgr. Jamal . He told me he would make it right . It was a big Mac and a 20 piece nugget that had been omitted from my order at lunch . When my mom arrived to pick up the replacement items . She literally had to argue with the Mgr. On duty to get the items . My original order was over 40.00 . This is sad .
Food is good here compared to other McDonalds in the area. Prices are 40-50 cents higher than the others I dont know why! I went around busy time of the day and still the sitting area and restrooms were amazingly clean! Service was a bit slow, they could use a couple of other employees! Overall, it was above satisfactory.
I went to McDonald’s on Arlington heights road a couple of months ago and thes fries are not like the fries I normally get at McDonald’s anywhere. They had these large ho fries on the very top and underneath which was most of the fries they were burnt, wilted, you could tell they picked up all the junk that’s left and they served it to me. I cal McDonald’s that day and ask for manager the guy said this is manager I didn’t believe him I told him what happened he said we make fresh order of fries for you every time. Today 3-11-21 I go there this was worse then ever I call the fries garbage. I will be letting headquarters know about this location. Continu what you do.
Was probably the best McDonalds I have ever been to. Very clean very fast pace but under control. They even give u a number to place at your table and bring the food to you. Definitely a first for that. Was great and the food was very high quality compared to other McDonalds the bread was fresh not burnt the bread looked fluffy was not squished the chicken was steaming hot. The AC worked great. Definitely no complaints. :)
Run with the same competence of the Government. Cant get an order right and when you try and correct them they’re like “nah this is what you ordered” and I’m like “dang maybe that IS what I ordered” but after they miss it up like every day (like for real, every day) I’ve realized that they just keep fu$&ing up orders 🤷🏼♂️ Don’t fall for their Jedi mind tricks
Took my order wrong. When I asked for a refund for the extra charged items, the staff said she can give me more food. I said I didnt need more food, she said then I can come next time and ask for free food. I asked if I would get a voucher she said no. But to just come and ask for free food. I said I would still prefer a refund. The manager figure person rolled her eyes and made a hand gesture to give me the refund.
This place happens to be on my way to work. And I have to say its a pleasure to be serviced by these workers.Theyve never had my order wrong, Ive always been greeted by a smile, and the service has ways been fast. Theres various McDonalds but never has drive thru been so polite.
Was here last night. Normally service is good, but this was awful. Waiting 5 minutes to get to the window and there were a total of 3 cars ahead of us. Got there and waited another 5 minutes to be handed our food. The girl just stood there and waited for us to leave when. Never handing us our drink and Mcflurry. I check our bag and it wasnt our order. Handed it back. Waited another 5 minutes when we decided to drive off. People behind us were junking. We ordered a chickrn nugget meal and a McFlurry, nothing major.
This used to be my favorite McDs. It was cozy, flowers on the table, they brought your food out to you, friendly staff. Then they decided to remodel the inside. Its bland, bright and uninviting. Ive eaten there a few times and they have gotten my order wrong. They apologize and correct the order, but the rest of the order gets cold. They still will bring your food out...to some people but not to others which I dont quite get. Put the flowers back on the table, make sure the order staff get the orders right and turn down those bright light just a bit.
Got overcharged for a quarter pounder with cheese meal. The cashier had all of the orders confused and charged me $9. I hadnt bought that meal in years, so I just thought the price went way up. Nope. I got ripped off. Should have called and complained, but it was too late by the time I checked the prices. I think she pocketed it. She didnt give me a receipt and she wasnt even looking at the register when she told me the price. Should have known something wasnt right.
So I recently went to this McDonalds and order the mi rib not very happy that you didnt seem to be cooked fully now I went back to a drive-thru and they literally made me a whole brand new one and told me I could keep the other ones but again when I ate it didnt seem to be cooked right so I just went somewhere else wish I didnt have to throw away those other ones
Already have low standards for McDonalds, but this ones customer service was just annoying. They didnt look at me, they talked loudly to their coworkers and were on the slow side for fast food. At least my shake was made fresh (even though there was less of it compared to other mcdonalds) and my fries hot.
LOVE COMING HERE ! Lilly always knows my order off the top of her head when i come in or thru the drive thru. I’ve been coming here for almost two years every saturday for my regular. Very great people, store is always clean! Staff is nice! Very much recommend:) 5 stars for sure i’ve never had a problem at this location.
Nice clean elegantly styled interior with comfortable seating. Great play area for kids. But management needs to deal with bad kids in the play area better. The manager I spoke to said that he would go speak with the kids who were swearing in the play area but didnt. Very dissatisfied.
It took 30 mins just to order 3 hash browns, there was no line at all and it took this long? To receive our food took long too. Fries are cold, I asked for strawberry smoothie and they gave me strawberry banana, no peanuts or spoon for my sundae, 9 piece chicken nuggets instead of 10
We had a 20 minute wait for a double cheeseburger. Whats going on at McDonalds. This place has not only poor service but a noise level that is unbearable. The management would not close the door to the playground so the screams echo though the entire dunning area. We will not be back!
Spent 7 minutes in the drive thru line and ONLY 2 cars ahead of me ordered. I left. As did others in line. There were 11 cars who were waiting to get their food. Worst drive thru experience ever. BIG THUMBS DOWN for failing to run the restaurant efficiently and wasting everyones time.
I am complaining about the service. I ordered a bag of ice and they gave it to me barely half way filled, the ice was way under the fill up to line. And this is not the first time, the last time I asked them to fill it up but just got attitude. So today I took the ice and just left but was very upset. I might just consider going down the street to BK to get a bag of ice. Just it seems like they don’t care.
I work near the mcdonalds and the last 5 visits have been terrible. Ive ordered the bacon smokehouse meal with crispy chicken (each time making sure they heard me and repeated it) and every time they give me the sandwhich with beef. One time they even charged and gave me a double when I ordered a single. Terrible, never getting food from this location again check your order before you leave or youll be disappointed
The employees are all very nice. Came here and my burger was messed up. To be fair it was extremely busy. I just called and told them and they happily asked if they could make it right with a correct burger. The mistake was disappointing but customer service made up for it. Thanks Marko
I come to this superb restaurant every couple of days because I love the ambiance that is exist in this restaurant. The personel is extraordianrillyremarkably loyal and skilfull. The service is extremely fast. Most important, the food you eat is magnificent. I came often and I was always satisfied. The cost is decent. I suggest this place to to all.
As another has said, I never thought I would write a review for McDonalds on my Yelp account. I have been to this location before, and have never had great service. This particular time I went through the drive thru while it was very slow. My last experience here, I ordered French fries and was very disappointed to discover that they were cold and dry. I drove off with them because I didnt want to make a big deal about it. On this occasion, I requested fresh fries and even offered to wait for them. Keep in mind, my WHOLE order was for two fries and a drink. I received my fries without a wait so i decided to try them first. As expected, they were cold and dry. I then parked my vehicle and went inside to request a new order as mine were cold and dry. I was very polite and kind, as I am in customer service myself and I know how customers can be rude. I spoke to the Manager I believe (wearing a white shirt). He was very rude and condescending. When I requested a new order and explained my situation, he told me that the fries looked fine to him with an attitude. I told him that they were cold and dry and for him to try them himself. He opened the bag and looked at them and threw them away. He then walked away swearing under his breath while rudely talking about me in spanish to other employees. He then made a fresh batch, and I watched him douse them in salt. I could not believe the attitude from him. I am a General Manager myself and if he was an employee of mine, he would be fired on the spot. I understand we all have bad days, but I literally was told I was wrong, and he cursed about me to other employees literally right in front of me. PLEASE DO SOMETHING ABOUT THIS EMPLOYEE. DATE OF VISIT 05/29/2016 TIME 7:50ISH. The worst part is I live right by Randhurst and there is a Mcdonalds across the street and I always drove out of my way to this one. NEVER AGAIN!
Great customer service. I tried using my debit card. Wasnt working. Tried 2 mroe credit cards wasnt working either. Machine wasnt working. Order breakfast for my kids. They said dont worry about it. And didnt charge me. Was nice. Wasnt trying to get anything for free still tried to pay.
Went to drive-thru. Took them NO time to take my money but instead of giving me my food they send me over to park somewhere (which already defeats the point of going through drive-thru to begin with). My car ran for almost 10 minutes until my gas light came on at which point i finally turned my car off and went in asking for the food I paid for. A person with a berka-thing hands me the bag and claims the chicken was cooking. Not sure what the point of being a fast food place with a drive-thru is if apparantly theres still a wait time for fast food. The guy who took my order was very nice but it really kinds gets buried by the fact that i was hoping for a quick stop to AVOID getting out of the car in my work scrubs and ended up with the complete opposite.
These people dont know the difference between juice and a chocolate milk! And dont ask them about the tea because they have no idea either! The answer is the regular one. What does it mean? Herbal? Green? With or without caffeine? My kid will Drink it! 6 people were so amused that someone asked them that kind of question...Nice playground.
Horrible service. Almost every time i go to order breakfast they dont give me the full order. They make me wait sometimes as much as 10 minutes until my food gets cold to give me the full order. This morning the manager told an employee to give me an extra sausage for my trouble. Of course the employee decided not to give it to me. I walked out and decided never to go back.
McDonalds in Dundee is awful!! CO2 machine is broken often, preventing them from selling pop, frappuccinos, etc. Service is poor especially in the afternoon and early evening. You have to wait for the most basic item such as fries as they have to make them and wrong orders and receiving other peoples orders. The list could go on and on. Thats why I dont go to the Dundee, IL McDonalds anymore!
Terrible they gave me a mcchicken with no mayo and idk buns ketchup and onions and a single beef patty on both of them and they gave me one thing large frys right i ordered very simple 3mcDOUBLES off the value menu and a large fry not hard at all this is why u dont deserve more than 9 an hr idc if its 12am its ur job adapt to it or get fired i usaly like mcdonalds but this was pathetic
Total reviews rating 3.8
199 Reviews for McDonalds 2023:
Review №1
2022-08-14Lovely NEW tall play set in a separated play area. Perfect for loud children. Clean with lots of seating and a bathroom.
Review №2
2022-05-10The front-of-the-house manager was very efficient, polite and kind. She was very friendly and was smiling. She also treated me like a v highly valued customer.I waited for my order at a table and a kind crew member delivered my order to my table very quickly and with a smile.The service was speedy, the price was right and the food tasted great.
Review №3
2022-06-17Best Big Mac and fries Ive had in a long time! Friendly people too. Thank you very much for the great meal and service!
Review №4
2022-06-16Lady as the cashier is extremely rude. I asked her to repeat the order and she would not do it. Good luck at working at McDonald’s the rest of your life.
Review №5
2022-02-19Everything I go here the order is always wrong. I ordered 2 mc doubles with no onions. You think making their job easier would help me out right? Not the case. They give me the burgers and I check them. They have the sticker on it saying no onions but it has onions. Like please just get an order right once in a while. Happened to me 3 times there now.
Review №6
2021-10-19Not all prices on drive thru menu outside and hard to understand employees when they try to speak English McFlurry $4Tiny! Not going back to this location i always leave drive thru swearing...
Review №7
2022-04-09Definitely one of the nicest run and staffed McDonalds location around! The drive thru staff are exceptionally friendly and really work to be sure your order is exactly how you like it. 👍👍
Review №8
2022-07-03Forgot to give Happy Meal toy and coke. Son was very upset. By the time I noticed I was too far to go back for it.
Review №9
2021-12-15Stopped in for a quick bit today and honestly this was one of the friendliest McDonalds Ive been to in a while. The cashier was very friendly (I cant remember their name). The manager on duty Jose was also very friendly and kind made sure my order was correct and I had everything I needed.
Review №10
2022-05-26Worst McDonalds ever. The staff is rude! They argue with the customers. Management hung up the phone when I called and told my order was wrong!