Wheelchair-accessible entrance
Yes
Massage Envy in Naperville
Categories
Location on the map
Naperville, DuPage County, Illinois, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 630-355-3689
Site: https://locations.massageenvy.co...
Site: https://locations.massageenvy.co...
Opening hours
- Monday:9AM–3PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–6PM
Massage Envy in other cities:
Comments (108)
Terrence was great! He asked for feedback throughout and if he missed any spots and was able to go back and get a knot out of my shoulder after asking. My arms have much more range of motion today after he worked on my shoulders. I didn’t realize how stiff they were.What I’m sad about though is that my husband has the membership and transferred me this massage as a Christmas present in 2020. Due to health reasons I couldn’t use it until January 2022. He also told me he would transfer me a second massage as a Mother’s Day present Mother’s Day 2021. So after this massage I tried to book the second one and it turns out I have to wait 6 months to book it. Very sad that my Mother’s Day present will be redeemed over a year late ☹️.
Erica at the Naperville North location did a wonderful massage. I always feel great after her massage. 🙂
Enjoy the visit and massage, the only drawback was the room was a little cold . Terrence was able to adjust the heat which helped some. Overall great experience.
Karla does a great job during the massage getting to my high tension areas around my neck and shoulders. She also does a great job on my IT band when I overdo my workouts. Karla is also very knowledgeable about her products and their benefits. I always leave relaxed and refreshed.
They took me back 15 minutes late and didn’t adjust my end time so my 90 minute massage was not even close to being 90 minutes. And the lotion was super cold. I had goose bumps every time they put more on to massage another area. Not very relaxing. I was also never asked about the pressure.
Being with Karla and experiencing the massage skills of her touch, is an “at home “ time of my day with her!!! Her body awareness has been healing for me as she tenders the knotted needs of my aging body. Her ability to keep checking with me during our sessions has been a part of her care skills that I appreciate!! Quality, professionalism and gentle communication encompass my experience of mostly 90 minute sessions.The welcome as I enter the salon, not only by Karla but the behind the desk, is so warm an attentive. Great quality for Massage Envy’s personality!!Efficiency, during this pandemic 😷 time, has been handle with awareness and attentiveness, which has supported my trust in their requirements at this time!Thanks for this opportunity to give my personal feedback. Judy Zeno
Andrea gives a great massage. She takes what I tell her about where I need it and how hard ( if it’s too hard I get migraines the next day)I would recommend her to anyoneThe front desk people were very friendly and PoliteThe facility was very clean
This location was amazing! Professional, friendly, and quality. Front desk staff was great, and Terrence did a great job - resolved some of the pain I was having in my back. Highly recommend!
My experience at massage envy was that of complete satisfaction. My masseuse Karla was professional and well experienced with her technique. I will recommend any and all that I know to massage envy when needed. All staff at massage envy communicate well with me during my entire visit. Thank you you all for the great service.
Terrence is awesome. He really knows what he is doing. After asking if you have any issues, he checks you over and concentrates on your concerns and the issues he found.
Karla is the best! She always communicates and doesnt talk a lot in case u want to be quiet. Its great!
Horrible experience. I had Kathy and told her several times light pressure but instead she used deep massage and it was painful. Definitely not the relaxing time I was looking for. I’m a member and go every few weeks. Definitely won’t be using this particular location anymore.
I really do enjoy my visits at Massage Envy. Theres nothing not to like. The staff is friendly and professional. The facility is spotless and they are strictly adhering to the CDC guidelines during this challenging time. Karla, my masseuse, is awesome. I always look forward to my visits. I highly recommend them.
Terrance was a great listener regarding my concerns. He remained masked throughout my 90-minute session. He was very in tune with my needs and check-in continually. I left feeling great! I’ve already scheduled my next two appointments
I have been a Massage Envy member for about 4 years. I always leave feeling relaxed and my problem areas feeling soothed. Facility is clean and well maintained..... Covid safe!Shout out to my favs: Terrance, Kim, Andrea, Erika and Karla,Cant wait until my next appointment 🤗
I enjoyed my session with Kim. She is an excellent, and experience massage therapist. She gave me an outstanding massage!
I have been a member win the 95th street opened. Mark is awesome. Finds all the knots and understands my concerns. Front staff is awesome. MY ONLY CRITIQUE: For the love of god, let spouses use each others banked sessions. Money comes from one household anyway. Also, evening stretches and facials would be incredible.
As a long-time Massage Envy customer in multiple states, I can strongly recommend this location. Communications are excellent, staff is friendly and my therapist Kimberly is brilliant!
I just wished she would’ve massaged my scalp. That was one of the places I picked I wanted massaged. The other one was that her hands were too cold. Other than that it was ok.
Terrence is a great listener and incredibly perceptive in his ability to find, pinpoint and resolve issues!
Karla does a wonderful job getting the kinks out. Very professional and competent!
Terrance was the man! Ive been struggling with so much knee pain and throughout my service he was really concentrating on getting to the root of the problem. I was educated and feeling so much relief from our session. I felt like he really cared about me as a person and not just another customer. Ive already prebooked for 2 weeks. I Highly would recommend Terrance to everyone I know :)
Karla is the best massage therapist which is why I’ve been seeing her for at least 2 years. I definitely have issues & always feel better after my sessions.
Been going here for yearsno and never a bad experience. Front desk staff always pleasant and accommodating. Extremely satisfied with my service provider Karla
Helene is fabulous! Friendly, professional and does a great job. I always book with her! Ive been at Massage Envy for several years now and have always been very happy 😊
Natalia does an awesome job on facials. She does a great job of getting to the bottom of why you’re there, and dealing with those issues. Very happy with the service I’ve gotten at massage envy north naperville.
I came in because of some lower back pain and my therapist Karla did a great job of relieving the pain. She knew the right questions to ask and knew exactly how to treat.
Very great masseuse I can not wait to go back and see Karla asap book her shes perfect
Helen is always very professional. I look forward to my visits. She always know how warm I like the table and asks if theres any areas of focus. I always leave relaxed and rejuvenation.
Kim is the best. She is really good at basically everything! Been seeing her for 4+ years and plan on seeing her till ever. Top therapist for sure.Clinic is also spotless and beautiful. Top notch!!!
Went for my usual massage to relieve my upper back tension that comes with a desk job. Decided to try the assisted stretch prior to the massage. It absolutely enhanced the relaxation. Thanks, Helene!
Amazing experience every single time. The customer service and front desk staff is very welcoming and go as far as opening the front door for me when I come in for my sessions. Jerry is fantastic and is excellent with his massage. I will miss seeing him, as I am relocating across the country. Thank you Robin for taking care of me and listening and recommending Jerry!!! You are correct- he is the knot whisperer.
A very professional place where staff is highly trained and capable. I loved the ambience around and especially their staff Ms. SABA. She was a great subject matter expert and gave me a great service. I recommend all to go there for relaxing and having a soothing time for settling our nerves. The services there are really great and not too expensive too. We all can spend few dollars on our body.
Very friendly and polite staff. Not a spa experience, so if thats what your looking for I would look elsewhere. No robes or slippers or luxuries amenities, BUT the staff is knowledgeable, polite, inviting, friendly, and the masseuse I encountered was wonderful and very good at her job, though I wish they would all talk a little less and let me relax, especially when Im getting the massage. The consultation is for talking, not the entire time.
Convenient location at very reasonable prices for both massages and facials. Linda is a fantastic masseuse; would highly recommend her. The stretching with a pro is also amazing. Shannon was fantastic; I went in with tight hips and lower back and came out feeling loose and relaxed.
I had a good experience because I said needed focus on specific muscles groups due to my athletic lifestyle. Therefore I think they assigned a more knowledgeable masseuse to me and she made sure to work on my stiff portions a lot. She also gave great feedback at the end on how I can improve.
Dont usually write reviews but they deserve one. Walked in and was greeted immediately, they walked me over to a quiet area where I filled out paperwork to address all my areas of concern (I put everything because my body was a wreck) then the main guy came over and we went over customizing my visit, Then came Mel...SHE IS AMAZING. I got deep tissue and 90 minutes almost put me to sleep with her. She really felt my body out and put in some work. Highly recommend her and Ive already set up my next appointment. Keep up the good work!
Jeff is amazing. He is extremely knowledgeable and gives an amazing massage. He was able to help my muscles loosen up more in one session than 3 weeks of physical therapy.
My massage therapist is so great I am not revealing their name! It’s already a competition to get appointments with this person! Love massage envy!
Sarah Jean is great for a massage that targets my knots and pains. If you dont like your massage therapist, try a different one next time.**Update**: I canceled for financial reasons and the request wasnt fully processed so I was billed once more than I should have been. This was frustrating but they did remedy the situation and issue a refund as soon as possible.
I enjoy a good pamper now and again. My boys and I were at a Bears game so we dropped into the Massage Envy in Naperville for some relaxation. The staff was friendly and the shop must have been recently remodeled because it was very luxurious. We all had a great time and received deep tissue massages that actually had good pressure for three big guys. Great experience, thought I would drop a review here for them.
Terrence was so professional and down to earth! Made me feel comfortable being my first massage, can’t wait to go back and feel great again
This is the best Massage Envy Ive ever been to. Ive been a member of Massage Envy for almost four years, and when I moved to Aurora, I started going to Massage Envy Naperville North - love Liz my massage therapist. Shes so great. They also just remodeled the location - and its completely brand new.
Karla was wonderful and very knowledgeable about her work. I appreciated her approach and will be definitely booking with Karla
I was unaware and disappointed that my 90 minute massage started at the time I stepped in the door. I arrived 5 minutes early, as asked, and then was asked to complete paperwork. I then used the washroom and was brought to my room to undress. My massage started 20 minutes after I arrived, so I was surprised when I was told my massage was over after only 70 minutes. I questioned my masseuse about it, and she confirmed that my time started when I arrived. I feel I should not have to pay to complete paperwork, use the washroom and undress. I have never had this issue at any other spa and will not be returning to Massage Envy.
Seriously is the best massage I have ever had . I was lucky to have it done by a stuff called April she’s so sweet , professional, I will keep requesting her . She deserves more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️The only observation I have is the person at the counter , I had gift card it’s says 60 min because the card was purchased on promotion for first time user she told me you have 55$ Credit you need to pay extra 10$ . So where is the promotion , The card is gift for 60 min . That’s how much they sold it for , I paid The extra 10$ it sounds to me weird .
Just had a terrific massage - but I had to post this review because while the massages are always excellent, the newly remodeled spa is so nice. Love Linda my massage person - and love the brand new place. Great job.
This is by far my favorite Massage Envy. Ive been to a lot in Chicagoland since I travel here all the time. I have to write about my experience this past Sunday. Id been traveling all day, I was really stressed to the max, and I could get in for only an hour (I try to book 90 minute or 2 hour sessions usually - and I recommend them. Once you experience a 90 minute session, youll never go back. Anyway, my massage therapist had a cancellation and was originally supposed to go home, but she stayed to work out my knots and my sore back from the long flight. Everyone here always goes out of their way to help me whenever Im here - and I usually only get to see them once every 3 or 4 weeks. Thank you Jillian - thank you Steve. You are the best!!!
Karla was awesome! Just the right amount of pressure & massage. Very covid safe environment too
My husband and I both had appointments scheduled today and my therapist had a car emergency and was told that I could not have my session today. The girl in the front told me they had tried contacting me 25 minutes earlier to inform me. (I checked my phone when I got home and the time stamp shows that she called me at 11:19 am for an 11:30 am appointment) I wanted to cancel my husbands appointment as well since I would have to either wait for an hour or go home and pick him up again in 30 minutes. I was told that I would have to pay a fee to cancel his appointment since his therapist was there and to cancel we have to cancel 24 hours. I feel as a courtesy to their member she should have offered to reschedule his as well instead of asking us to pay an additional fee to reschedule since we had both arrived to our appointment on time. I regret signing a 1 year membership with these guys. Extremely poor customer service and dont lie to me and tell me that you tried contacting me 25 minutes before my scheduled time. My appointment was at 11: 30 AM and calling me at 11:19 AM is not sufficient time for me either! This was straight up a waste of my time and disrespectful!
Terrance is extremely talented, caring, compassionate and a natural healer.I cannot thank him enough for helping relieve my back pain!
The length of my microdermabrasion was much shorter than 45 minutes. Probably around 30 minutes. I live in Streeterville and Naperville North and will most likely get my facials in the city where they take more care and time.
AVOID THIS PLACE !!! HORRIBLE!!! Always wrong !!!They know to take money from Credit Card after they catch you and mess up with the appoiments. They are all the same worst start with Kim ,Robin, and the red hair guy. This guy hi don’t know who is the owner for the location. Geez!!!Actually is a plate on the front wall with the names and phone numbers of the owners. WORST WORST WORST!!! I recommend envy massage from ORLAND PARK they are professional . Ask for Michelle or Tayler 👍
Terrence is great at finding all my knots & releasing them. He has really helped me get my body back to feeling normal 😃
Karla was very professional and did a wonderful job. The facility is very clean and provides a pleasant atmosphere.
Karla was the best. Felt really great after an hour massage.
I love this place and I love being a member. Th ability to have a massage once or twice a month at an affordable price and knowing I am in safe, strong hands makes my body and my life feel better.
My Bodywork technician was great and very knowledgeable. The only negative thing was their hands and oil was cold.
Love it! Cant wait to go again 😄
Bad staff. I was really looking for a massage on a day when all of a sudden they called and said they could not fit me in. I was upset and all they had was days and no way am I going to miss school. Yes I am a teenager in H.S that does many sports. This stinks, they should look at their books better.
Ive been going here since I moved to Naperville. Its always great and the massages and facials are worth the membership.
Everyone is very nice here! I always walk away feeling a million times better than before.
Mark was a great! He was very professional and was able to get that knot out of my back. Thanks Mark!
Very welcoming and clean clinic. Staff was very kind and made me feel like family.
Therapist was very in tune with what I needed. He communicated well with what the plan was.
First time there and omg it was Amazing Terrance was great he met all my needs hes a great massage therapist def coming back for him def amazing
Clean, safe, and good staff. Much like most of the Massage Envy locations Ive been to.
Erica is so great, I didnt hesitate to follow her to a location 20 minutes further away!
Terrance was very professional and applied the perfect amount of pressure! Highly recommend.
I always know it will be a great experience at massage envy
Karla is always excellent
Need a firm hand or deep tissue? Ask for Kimberly. Shes simply the best.
Always excellent service!
Mark is a wonderful therapist. Staff is friendly . Clean facility
Did a great job of alleviating some knots in my shoulder blades...
Terrance by far has been the best masseuse Ive had.
Very professional. April is an exceptional massage therapist!
Such an awesome place to get a facial or massage. I love being a massage envy member!
Very good service. And jeff is so sweet and amazing at massages
Terrence is simply the best!! Always a great experience.
Perfect place to recharge your body. The massage as therapy is very useful.
Everyone is great and helpful. I like the phone communication and reaching out other notifications.
Great service. Many locations. Always full.
Horrible place with unprofessional employees! If I could rate a 0 I would. This place is a zoo and nobody knows anything. Worst experience ever!
Amazing team and great atmosphere. I really like this location.
This place is terrible customer service is terrible it started with Kim and ended with Robin we thought we going to enjoy this place
Very nice place! Lots of rooms! Friendly staff.
Great therapists for all your type of needs.
Refusing service for our health care workers and first responders.
Massages are great see Kim
Love 💕 everyone at this location
Best massage ever
Helene is wonderful
Katie is the best!
Great Facial!
Great service
Erica was wonderful. She listened to my concerns and she addressed them. Very professional too.
Terrence did an amazing job! His deeper pressure helped work the tension out and left me so relaxed!
Total reviews rating 4.6
108 Reviews for Massage Envy 2023:
Review №1
2022-06-14Kathy is an excellent masseuse. She takes her time and gets into each joint. She puts on just enough oil to hit each pressure point, yet still able to glide through your body. You don’t have to tell her which body part is inflamed, or injured. She knows by touch. I Appreciate every experience with her. She has blessed hands!
Review №2
2022-08-16Receptionist was incredibly hospitable and kind. Terrence was a skilled massage therapist who listened to me about my goals for the massage and kept in good communication about pressure. I left feeling like i was floating on a cloud! Would highly recommend!!
Review №3
2022-07-21Had a great experience here. The lady at the front desk was friendly. I got a 60 minute massage, and I left totally relaxed. Erica, the massage therapist, did an awesome job, I definitely recommend her.
Review №4
2022-07-04I called to set up a massage for my husband, and I cannot remember who I talked to because I had to call several places but everyone I spoke to was very helpful and my husband enjoyed his massage enough that he is now a monthly massage receiving member. Thanks for rubbing him the right way!Once my doctor clears me, I hope to join him as well 😇
Review №5
2022-09-16Terrance was great! My only criticism about any massage I’ve had at ME anywhere is that an hour massage or a 90 minute massage should be just that. Too much time is given to chat with masseuse, iPad, allow dressing and undressing time. The clock should begin when massage begins and end when massage ends. Just my opinion
Review №6
2022-05-29Terrance is perfection! He found several knots in my back, and although working them out can be painful, Terrance made sure that my comfort came first. He took his time working out the knots, being mindful of my pain level. I feel so much better now!
Review №7
2022-09-16Karla is great! She is very knowledgeable and helpful to trying different techniques to hit pressure points to relieve some of my back pain. Very thorough and professional.
Review №8
2022-04-05The massage session itself was ok, though I specifically mentioned about my pain areas, the focus was given on other areas and the time went off. Also, I was 100% sure that I have received only 20 mins of massage against the scheduled 30 mins. I was taken inside 10 mins later but my session ended on time.
Review №9
2022-08-19Always a great experience with Carla. She listens well then addresses the issues. Feel physically and mentally uplifted.
Review №10
2022-07-24Terrence is awesome! He’s the only massage therapist I’ve found who can relieve my shoulder pain.