Massage Envy in Schaumburg
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Schaumburg, Cook County, Illinois, US
Site: https://locations.massageenvy.co...
- Monday:9AM–9PM
- Tuesday:11AM–9PM
- Wednesday:10AM–9PM
- Thursday:9AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:10AM–8PM
Massage Envy in other cities:
I made an appointment on December 16th 2018 for the date and time of December 30th @1:30pm. I was contacted approximately 3 days later by an massage envy employee, who informed me that there had been a over booking and that I had to be rescheduled. So I agree to the new time and moved some things around to accommodate the new time. overbooking comes from miscommunication on the stores end of the appointment booking. So the day of the message the person from whome the girft was baught was unable to make the appointment. I wasnt made aware of this until that time and from there I attempted to reschedule the massage. At this point Im informed that I will incur a 50% fee due to the rescheduling and that I would still be responsible for the entire cost of the service. Now keep in mind I was not canceling the appointment just rescheduling. Im new to this business and given the level of service I received from them Im no longer interested in spending any money with them. Their loss, they might make a little bit on the fee, but the loss of me as a customer is much more complicated than that, you dont just lose the money I was willing to send but any referrals to my friends and family.
I used to see Ron who was great but isn’t there anymore. I asked the staff if they could recommend someone like Ron. I have lots of issues in various areas and wanted someone very knowledgeable who can work out those areas. They recommended Austin and I was extremely happy with my massage. He worked out all my problem areas and felt great afterwards. He explained what my problems were and even pointed out areas I wasn’t aware of that were bad. He even gave advice on stretching techniques. I am very happy with this therapist and would recommend everyone to go to him!
Overall, ok. Front desk was wonderful! Informative, nice, etc.First frustration came when they called me about 2 hrs before my appointment for both me and my boyfriend saying that the therapist wasnt coming in today so they had to cancel. We were able to move our appt to later in the day, for less time and they did discount the rate. That being said, we both requested firm/deep massages and my therapist was anything but that. He was running late in general, didnt use lotion/oil for the first 15-20 minutes of the massage and ended on the hour even though we started late.Ill probably go back and request someone else, but if its still not up to par I will be looking elsewhere.
I highly recommend the esthetician Jamie! She is amazing!! I have seen significant improvement in my skin. She knows so much about skin care and does a great job explaining how to maintain my skin from home. Shes got angel hands, it was so relaxing to have a facial by her. Im looking forward to my next one!
Great experience with Avril. Employees are friendly and facilities are safe and clean. They very much use the online survey to make the experience unique to your needs.
Front desk receptionist was very friendly and accommodating. Jacob did my facial and he was fantastic
This place is RUDE! I called first a few months ago to request an hour massage with a female therapist..I was pretty much open all day..and the employee kept trying to push me with some guy who was famous for his deep tissue therapy..which is NOT what I wanted..Aside from him, they apparently had no other appointments available. So I weny to the Hoffman location where they got me in right away!.THEN...I thought give Schaumburg another try.....the worst happened today. I requested an appointment for a facial and massage...I tried to book two times online...NOTHING! NOT a call to say they werent available,they didnt have appointments... to re-schedule...N.O.T.H.I.N.G! For the $60 a month I pay..I expect more. NEVER going to the Schaumburg location again!
Front desk is completely incompetent....I never schedule in advance so the one time I do( a week out) she messes up the dates in a totally different month.... I come weekly you think they would be aware of this and reiterated the dates. My mistake for thinking they knew what they were doing.
Good experience i thought they were gonna be pushy for a membership but that wasnt the case. Very friendly and Heather gave an awesome massage
The staff took such good care of my wife. She loved her deep tissue massage. The staff was so friendly. She cant wait to go again.
They’re claiming that they can do trigger point massage, but the service I received is far from what They offer!very disappointed
Massage was great!! If you can do an hour and a half, its worth it!!
Very pushy about membershipUnpleasant front desk attitude
Chem peel with Diane was great!
Robert is awesome. Highly recommend
Robert is beyond amazing
The best 90 minutes!
Professional and fairly priced
Robert is the best!
Good service...
Relaxing atmosphere
Total reviews rating 3.7
31 Reviews for Massage Envy 2023:
Review №1
2022-05-23SCAM ALERT.I am a frequent massage envy client. I used to have a membership at this location 3+ years ago, however canceled my membership due to being pregnant. Since having two children in 3 years my husband gifted me a massage for mothers day. When I called to schedule the appointment the receptionist informed me that since I hadnt been there since 2019 I would be given the new member rate. After booking my appointment at the palatine location, the massage therapist was sick and unable to come in that day. I decided to call and schedule my appointment at the Schaumburg location instead. All they had open was a 90 minute and I thought to myself, well since Im getting the lower rate why not! The GC my husband gave me will still cover it so I decided to treat myself.At checkout, the receptionist told me that I was NOT reciving the new member rate. And said that each location has their own rules. I said I was disasspinted and that they should make their clients more aware of this. She preceeded to educate me on what a franchise is. I have a masters in business management and understand what a franchise is.. she did call the management to see if there was anything they could do which I appreciated, but they said no. I would suggest the massage envy management take a course on customer service. So what should have been an amazing experience and treat for mothers day, turned into me having to pay an additional 50 dollars out of pocket. What a scam, I will never be back and will take my business elsewhere.
Review №2
2022-01-05Most ridiculous customer service experience dealing with the scheduling of an appointment. I scheduled an appointment for my mother and she was called and informed that due to heating issues in the building that her appointment was moved to a different location. She was then told to call back and confirm the appointment or she would be charged a cancellation fee to the card on file. Why would a cancellation fee even be mentioned when they are completely relocating you to a different facility?? I understand that circumstances with the heating but it’s wrong to mention a cancellation fee when you are being moved to a new location without haven’t being spoken to! Will not recommend or go back to this place.
Review №3
2022-04-06I made an appointment on line when I showed up several minutes before my appointment the door was locked with a sign saying someone would be back shortly. I stood outside in the rain until a few minutes after my appointment time nobody unlocked the door. I tired calling but received ring no answer.Very disappointed I was looking forward to a massage on my one day off, but instead was left out in the cold.
Review №4
2021-11-22I made an appointment for Sunday at 12pm. I arrive 5minutes early like they asked me to so I could fill out a form. I try to walk in the front and the door is closed. I call them twice, no answer, so I leave a voice-mail. So unprofessional.There is a lady there waiting infront of the door and I start talking to her and she tells me thats she is actually the massage therapist and tells me they usually open at 11am but it was way past 11. ...Luckily she ends up opening the door with her key after struggling for five minutes. I am the only one with her in the whole building which is creepy.First time at Massage envy and last time too....Also, it says 60 minute massage EVERWHERE but it is not, they charge you money for the 10 minutes while you wait for them to come in the room....makes no sense
Review №5
2021-08-13I have been a member at this location for 10 plus years. I have always been happy until recently. I had a therapist who thought they could diagnose me with a life threatening disease… which I don’t have. I then lost my debit card and missed one month payment in which they didn’t call me for Until a month later. Then I called to cancel my membership and Taylor the manager was extremely rude. The owns are great.. I think they should listen to how she handles members… so loose a member of over 10 years is not good. Oh u will never get in either I had 17 pre paid massages in which I lost… that’s over a $2000 value
Review №6
2020-11-15I had such a great experience today! I got a 60 minute full body massage with Avril and she did a wonderful job. It was my first massage at massage envy and I didn’t have any specific areas that needed work on, it was more just a relaxation trip to wind down with working from home. Avril was super nice and did a great job using just the right amount of pressure. She gave the best head massage I’ve ever had! Will definitely be back again to see Avril!
Review №7
2021-02-07I called to book an appointment last week, I received a text message to confirm the appointment. I replied Y to confirm the appointment, a text message about a COVID survey and link was sent. I completed the survey and then a text message that stated: we can remove your appointment for today but it will be a 50% charge for the same day cancellation. was sent. I ignored the text message because I had not cancelled the appointment. I received a $60 charge for cancelling the appointment so I called and spoke to Victoria who stated they received an R for rescheduling. I said well I did NOT reschedule and I will be there today at 3pm. I asked that she refund the money and she stated a supervisor will call me back. When the supervisor called me back she argued with me, very unprofessional. She went through explaining the cancellation policy, which I understood, but I am saying I did not cancel. She argued with me and said that I did, and that I shouldve called right away to say that was a mistake. Lets start with, this would be only my second time receiving a massage with Massage Envy, I am not familiar with all of the inner workings of your establishment, that is for you to know, not the customer. In addition, when I did call and said why am I being charged for an appointment that I am on my way to, never did she tell me that my 3:00 was no longer available. There are many layers here that have given me a negative perspective of your company. 1, if I had never confirmed via text message, would that have cancelled my appointment and also charged me? Why would the customer be expected to be charged and the appointment cancelled based on an automated communication that reads: we CAN cancel your appointment? Why would a supervisor at your organization not attempt ALL measures to complete a service recovery? Why would your supervisor argue and over talk a customer? I will make sure that each and every person I make contact with knows of my experience with Massage Envy. This is highly unprofessional and I am disappointed to say the least. I expect a full refund of the fraudulent $60 charge without question.
Review №8
2021-09-10Austin is an amazing massage therapist. He is very knowledgeable and professional! For someone who struggles with extreme muscle tension, his firm pressure was perfect. He focused on all my problems areas. I would recommend him to anyone!
Review №9
2020-11-18Scheduled a deep tissue massage for severe back and neck pain and tension after a painful start to the week. Therapist I went to originally was not available the day I could come in, so I booked randomly. The therapist barely applied any pressure and did not hit any of my problem areas that were discussed prior. It was awful, more of just a light rub down, and on top of that being 175 dollars plus a tip, I was not allowed to use my 40 dollar promo gift when was told over the phone that it would be accepted. Hard to leave a tip when left feeling worse than when I arrived. I have honestly had a better massage at the Asian massage parlor down the street for 28.00, and I am not at all a complainer. Had such an amazing experience with Rob at mount prospect over the summer so thought this would be just as helpful, but nowhere near. Next time, I know to book with him! I’m so sad leaving and wasting my whole gift certificate that was so thoughtfully given by my brother who knows I’m in so much pain.
Review №10
2021-10-13No one ever answers the phone at this place. Every time I call nobody answers. I’ve Been trying to call for 45 minutes now because I need to update my account info to get another massage at another location. This is why I don’t come to this location. Can’t ever get in touch with anyone!