Wheelchair-accessible entrance
Yes
Massage Envy in Peoria
Categories
Location on the map
Peoria, Peoria County, Illinois, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 309-683-3689
Site: https://locations.massageenvy.co...
Site: https://locations.massageenvy.co...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–6PM
- Sunday:10AM–6PM
Massage Envy in other cities:
Comments (54)
Dishonest. Had not used account in almost a year, however paid and had a lot of massages in “bank”. They closed due to COVID, claimed they tried to get ahold of me for non payment, because my card expired. I have no emails or calls from them at all. I have a lot of promotional emails from them asking me to come in. They took over $1,000 of my money and then canceled my account!
I love this place! Great therapists and staff go out of their way to help you. Place is clean and inviting. They offer a Stretch that really helps alleviate pain. The best part is the membership they offer. Call and ask Triston (who goes out of his way to help) and ask about membership prices. Thanks Massage Envy fir making me feel awesome!
5 Stars...Loved it. Ive been having some pain in my leg (sciatic) and a massage was recommended. ME has several options that allowed me to get the message I needed. Terri was great, friendly, and really tailored the massage to my needs. There are cheaper massages in the area but not as good. 3 days later and the pain is gone, just sore. Im going back soon but will like space out further sessions.
Great place and great staff however DO NOT sign up for the membership! They will tell you that 1 is massage included every month for the monthly price however if you accidentally miss even a single massage session you loose it even though they will tell you it rolls over - It Doesnt. I signed up in August to start my membership from September and in October I only used one and now their system does not show September credit. The membership is only their marketing tool.
I absolutely LOVE this place! I visit often. The ambiance and atmosphere is beyond relaxing. Everyone is so friendly! I am disabled and they are very accommodating to my needs during each session. I recommend booking in advance because it is hard to get in short notice. I recommend Kayla! Shes amazing!
When I called for my first appointment, careful attention was taken to ensure I was paired with the right therapist. That makes all the difference in the world. Sara is super accommodating, caring and intuitive. She will adjust her technique to suit the client. The relaxation room at this location is decorated very well and feels nice and homey.
I was so excited to receive a gift certificate to Massage envy for Christmas but decided to wait and use it for my birthday in January.My massage was for 60 minutes once I arrived and answered initial question an waited for the young lady 20 min had gone by leaving leaving me with a 38 minute massage not happy!
I was very disappointed with my experience. The office manager was very rude during check in with a gift card mishap on their part. We had two appointments and they were late taking the girls back due to their mistake so the girls time was cut short by around 20 min each. No apology for their mistake during any of the experience. Would not recommend.
Bad first experience. When I called to schedule a prenatal massage, no questions were asked. I live an hour from this location. I arrive for my appointment, do paperwork, then (ONLY then) was there any question of my medical history during my pregnancy. Because I have gestational diabetes, I was told we could not do the massage until they had a doctors note. Whole trip wasted! Those are things that should be verified before scheduling.
I have nothing but great massages, they are very professional as well. You can also have someone stretch you out if you need it.
My husband & I just had our 1st visit & now we are members. We both had an amazing deep tissue massage. I was so glad to get in last minute. My husband had a migraine all day that Terri B. relieved.
I loved it. It does wonders when you get a deep tissue massage. Highly recommend it.
Very pleased with the service I received. The staff was very friendly and the massage was amazing. I would reccomend getting a massage here before any other place.
Everyone is so friendly and caring each visit. I had a massage last night with Sara and had so much relief. I would go daily if I could. I highly recommend her and this location!
Massage envy is taking a lot of precautions to keep the area safe and clean. Great massage therapists and friendly staff.
Clean facility, professional staff, ease of online scheduling a plus, and massage therapists are great. I have had three different therapists and they all did a great job!
Husband walked in to purchase a gift certificate for his mom and the guy was smug and said we sold our last one yesterday. SERIOUSLY! Turned away a paying customer. I cant believe they couldnt have given him something for a certificate purchase. Very disappointed!!
I love going to Massage Envy. The therapists there are always helpful in relieving muscle aches and pains to get you to a higher performance level with all your daily activities.
The lady that answered the phone and said they dont have any time to do walk ins today.
I have received both massages and facials. I have been happy with both! The front desk staff is always helpful!
Great staff, great atmosphere, overall great experience. Dont hesitate to treat yourself at Massage Envy. You wont regret it.
Staff was very friendly and my massage was very relaxing. Will definitely go here again.
Kevin did a great job he was very friendly and so where the ladies in the front. Somebody had a short blue pixie I thought was cute
I loved it the manager is so nice and welcoming great atmosphere and prompt service became a member as soon as I finished session 😍😍😍Looking forward to next monthS. Thomas
Very dissatisfied with this company, I will Never use them again and I advise others not to Waste their money!!!
My 90 min massage ended up being more like 60. I was disappointed
I had a great experience! very friendly employees. Relaxing atmosphere. Great prices!!!👍
Tim is amazing !! Best massage ever! I live for that 90 minutes every month !!
Always a good experience. Calming environment and professional staff.
Excellent staff and a great experience with Gage. I highly recommend him.
1st time there and I would highly recommend it
Excellent service, beautiful, clean facility. Definatly will be back.
Wonderful experience, Madison did wonders for my back!
Great therapists, reasonable prices, wonderful ambience.
Not too accommodating
Friendly and welcoming staff that listen to your needs.
Consumer Beware. Bad management new and old.
I absolutely LOVE this place!
Friendly hard working staff!
Relax relief great service
Getting a massage. Love it here.
Love this place
Love it here
Love this place
Total reviews rating 4.2
54 Reviews for Massage Envy 2023:
Review №1
2020-02-02I recieved a gift card for Christmas and was excited to visit this place. When I first walked in, the smell of oils from the diffuser was very refreshing and I saw three lovely faces greet me as I walked in the door. Registration was a smooth process & the atmosphere was very comfortable!It was my first time going to Massage Envy & I have to say it was wonderful! I got a massage & a facial and both made me realize that I should do more self care and take better care of myself. I didnt realize it until Emma (who did my facial) told me she wanted me to be comfortable & that I was there to be pampered. She gave me a skin analysis & had some great information on how to take better care of my skin. Lucy did my massage and even though I was relaxed, her & I had a great conversation! I enjoyed getting to know her & was bummed when it was over. Both ladies were absolutely delightful and I do plan on visiting Massage Envy again!
Review №2
2022-05-16It was a fantastic experience. I got a total body stretch today and walked out feeling like a new man! 10/10 would recommend
Review №3
2021-11-03Was very happy with my first experience at Massage Envy. I called in the morning and they were able to get me in same day for a 90 minute session with Staci M at the Message Envy Grand Prarie Location. My lower back and shoulders are noticeably less tense/stiff. Good conversationalist and down to earth(I chose to talk 2nd half of massage so it was nice to have stuff to talk about, during 1st half I was quiet to focus on my breathing and she was quiet as well.) Thanks much!
Review №4
2021-08-16This used to be a good place to get a therapeutic massage. Not now. I have chemical sensitivities, and my massage therapist let me bring my own massage oil. Now, the ownership has changed, and I was told that I could only use their corporate oil. I asked for the ingredients, and no one would respond. I finally got them, and there are chemicals that I would probably be sensitive to. They still declined to use my oil, even with medical needs. I asked for a refund on my sessions I had already paid for. The manager said she would talk to the Regional Manager. More than a month has gone by with no response, and no refund.
Review №5
2021-08-27Had a appointment that I make weeks in advance only to be told 4 days prior they couldnt do appointment. Proceeded to not have any openings and lady was very unprofessional. Asked if they offer a discount or something to compensate the trouble and Lindsey the manager said no. Dont expect to be able to book massages when you want to and they have poor customer service. Do not go here for massages. Many other places in Peoria that will go above and beyond d to make it right for the customer. Masage Envy definitely doesnt believe in the cuato.er experience
Review №6
2020-09-05Love this place and always enjoy my massage! They are friendly and helpful and even correct issues that may arise on your membership.Front desk associates are polite and courteous. The facility is warm and inviting with a spotless appearance which adheres to their cleanliness.I would highly recommend, you wont be disappointed.**Also, your massage will be a heavenly release!Massage Envy, keep up the excellent business practices!(5 stars)
Review №7
2021-12-18Booked appointment several days in advance at this location. The morning of the appointment received call from Shay stating that the esthetician doesnt know how to do the services requested, and do I want something else. I said, No thank you, cancel appointment.
Review №8
2020-11-10Called to make a massage appointment and receptionist rambled on and on and took forever to get to the point explaining things and could not explain things efficiently. It was so annoying! Had to interrupt her to say what I wanted to say. I don’t have time for that. This unfortunately has happened twice now when I’ve called inquiring about times. When we finally made an appointment she told me I had to wear a mask the entire time I was getting a massage and when I told her I would have trouble breathing facedown in a cradle with a mask on, her response was “well I didn’t have trouble with it.” And told me to call back when I am comfortable with it. Wow rude! I am appalled at how unprofessional her response was. How do you have a receptionist answering your phones that doesn’t know how talk to people professionally? I was also interested in booking weekly massage appointments but they lost my business. Plenty of other great massage therapists in town!
Review №9
2022-01-05If you can get in for a massage its a good place but scheduling is a nightmare.
Review №10
2019-01-27My friend and I both had 90 minute massages today, very professional and relaxing atmosphere. Alyssa was my therapist and did an excellent job. Considering signing up for the membership program so i can come more often.