Kerbside pickup
Yes
Macys in Rockford
Categories
Location on the map
Rockford, Winnebago County, Illinois, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 815-332-2424
Site: https://l.macys.com/rockford-il?...
Site: https://l.macys.com/rockford-il?...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:11AM–8PM
Macys in other cities:
Comments (199)
I was fairly disappointed with how their female suit selection was barren, hasnt been updated in some time, things were out of place, ect. The rest of the store was well stocked, clean, somewhat organized and the cashiers have always been very friendly.
$30 discontinued shoes, which should have been only $30 to begin with.... But just like Marshall Fields used to be, bargains can be found if you look long enough.
I was here two days after Christmas and no one was there to help. I waited almost 15 mins for someone. Only reason I waited that long, because my wife wanted a particular item. Im not sure if they thought I was just looking or ready to buy. PS need better customer service. Hire friendly people please.
Nice place very clean and the prices on some stuff arent bad 😁
Store is nice, I love their perfumes. However, I cant seem to find any clothing to my liking. Dont get me wrong, they have cute stuff. Just not something/style I would wear.
Always nice clean well stock store off always overpriced but if it’s what you’re looking for it’s great miss Marshall Fields
Its a very nice mall, but there had been shootings in that area.
Went to the menswear section to shop for some clothes for my boyfriend. I was there with my guy friend and we were just chatting and having a good time shopping when I noticed that the salesman, Daniel was looking in my direction and told his coworker something. After that, I noticed that they kept watching us like a hawk and it made me feel so uncomfortable. They acted as if my friend and I were going to steal. I absolutely hate how they had such an unwelcomed attitude just when I had only been there for a few minutes. Was about to purchase some clothes there, but after receiving very rude treatment, I decided to purchase some clothes at a different store in the mall. Its absurd to have salesmen constantly gawk at you for no reason. Plus, Macys needs to really update their inventory. There was such a huge lack of selection and shelves were basically empty. I dont see the point in shopping here if there is no inventory and rude service.
This store is terribly worn. The carpet is dirty & disgusting. The mannequins either had no clothing on or were only partly dressed. The registers are so far apart that you have to wander around the store to find one. Its no wonder department stores are dying if this is the standard they are satisfied with. The prices though? Higher than ever. It makes no sense.
Love the store...needs more! Gimmie more to choose from
I found the most glamorous outfit for the Black-Tie Wedding I will attend soon.A 30% FRIENDS AND FAMILY discount made it affordable.Thank you, Macys!!
Excellent service. A little pricey, but I can live with what they have as long as I can catch it on sale.
Super clean, huge selection of everything. Only complaint I have is the perfume smell, and I know it cant be helped but I had such a bad headache walking out and didnt have a chance to find what I was even looking for.
Friendly employees but not a wide variety of dresses to choose from. I might look on the website for more options
Love Macys! Super friendly staff and always great sales!
Worked here for 8 years. This place has gone down hill fast. They hardly carry anything anymore. Can barely find a person to help you & when you do, they are so inexperienced & dont know much about their areas.
Does not have any Tom Ford Mens Cologne
Good place to hangout with some friends or family while having fun but also it lacks of entertainment, it currently has 1 arcade area which you need a card to play with. Overall it was a pretty good experience to walk around and enjoy talking with some friends.
The place to shop surprisingly reasonable prices
Huge store....one cashier open. This is a giant pain with Macys.
I was helped by a very nice lady Laura...very polite and patient!
Didnt have in stock, so it was ordered and shipped to me in a very timely fashion. Will do more shopping there.
Friendly staff great prices
Visited two other locations in the mall that had what I was looking for but they clam to only carry one size, the large bottle with a upcharge 🤑🤑🤑. I like options went in Macy to check if they carried the same product, & yes they did with options small & large an multiple Fragrances not just 1 or 2 plus the customer service was awesome.
Andre at the Lancôme makeup counter was the best. He was an absolutely angel and the most helpful, I finally found my perfect shade! I’ll come back just for his service!
Great prices and nice people
This location has been low on stock for a long time. Theyre low on staff, too, so be prepared to wait in line for a cashier. I still love the merchandise and the prices can be right.
I love Macys, online, the store is different. It is not a pleasant looking store. The carpet is discusting and the store smells bad. The store sells such high valued items the in store experience should match. Atleast not smell, possible clean the carpets. There also wasnt much stock but this holiday all stores I went into were having issues keeping stock so cant hold this against them due to current circumstances. The look and feel of the store is something they can fix but have not. It has been seriously neglected.
I love how macys has almost every name brand of clothing but my favorite part is getting to see the workers Gabrielle she always make my dad and puts a fantastic smile on my face
Tilted was awesome. 10 outta 10 but more for pre-teens.
The girl who helped me purchase my air fryer last nite rocks!
I enjoy doing my Christmas shopping at Macys every year. Everyone still gets a Frango chocolate.
I came to get a coach purse and it took a while before I got any help. Then the help that I did get was not welcoming. I felt like I was being judged because of my tattoos. The lady gave me a stank face the entire time she dealt with me until she rang me up and saw I had money to pay. She’s an older woman with short hair. I will never come back to buy another item as long as that woman is working there.
(ONLINE)I placed a order online for a Navy luggage set. After about 15 minutes I decided I wanted it red instead. I called talked to a rep. She changed the color and changed my card 833.00. The original price was 139.00. I kept calling to speak to a supervisor without any success. Im one unhappy loyal customer!!
Im commenting on this but this is a regular stop for my wife. She loves Macys she shops at them all over the country.She loves looking for sales. When they have a sale its a good one they still sell dresses and Outfits from my wife and she really loves the place. Great place to shop. Prices are in good, sale prices are wonderful
Store is very clean with hand sanitizer stations on every floor by the escalators and checkouts. Staff is extremely friendly and helpful. Ask someone a question and if they dont know the answer they will hunt down other employees until they get an answer. The only thing that worries me, is that the basement is so scarce with its bed linens. We needed to order new sheets because they werent in stock at the store for the style we wanted. The cashier was able to help with that and placed an order to be delivered to our house.
I had a guy named daniel!!Daniel!!! He went way above normal helping me!!!!
Always clean and classy with great sales!
Cant complain but I wasnt overly excited about this place... Basically its just a decent department store but nothing different than the others except for the customer service was nice...!
Great sales!!!Rae is very nice lady in the parfume department helped me in what i was looking for.I bought alot of stuff because of her.And the other sales lady her name Zahra is in the Estee lauder department,she helped me found alot of great deals too.Very nice friendly employees!Very good for business!!
Macy’s service has been top flight every visit I’ve made. Their service, selection, and value offered make it a great place to shop for all occasions and tastes. Luis and Susan were both extremely helpful in my most recent visits, and I am looking forward to working with them again. Thank you very much for all your help.
Every staff member in the customer service department on my visit (09-23-2020) lacked the knowledge in proceeding with my online pickup order. I tried telling them its all one order even though there all in different bags and a box. They couldnt get the bags to scan (the box was scanned already). I kept telling them its the same order, reason why they cant scan the other barcodes because theyre probably the same barcode. They called a supervisor/floor manager over. He told them I told them. Its all one order, same UPS barcode wont scan twice. They held up the line for about 10 minutes. Id suggest some training or retraining those that may need it. I then proceeded with some more shopping. I asked a worker if she could direct me to where the belts were. She said she wouldnt know because shes on fragrance and to ask someone else. Pretty darn rude lady with not a want to help a living soul. Other than that, the clothes is nice.
They have no help in this particular store most of the time. So you really have to want to buy that item to put in the time it takes to pay for it. The selection is rather limited and dare I say a bit unusual. Sure, you can get a dress shirt or sport jacket but in terms of everyday clothing it a mixed bag. Prices are also not great comparatively. Its really a large cosmetic counter surrounded by levels clothing items that are designer based. In terms of mens clothes there are times Ive thought I would be hard pressed to find something I wanted even for free. There has never been a time where I thought I need to go to Macys for an item. If Im in Macys its because I was killing time at the mall which almost never happens anymore or as the last place left to look for a gift. This store and really this mall feel like their days are numbered and thats unfortunate.
Very disappointing to find they have eliminated womens sized clothing. I have bought clothes at Carsons, Bergners and now Macys throughout my adult life. No more. 😢
Busy just as youd expect for this time of year. Every register had at least 1 person ringing customers out & were fast, long lines formed but customers had card or money ready to help move things along. Still lots of good merchandise - a little messy in some areas as clerks were too busy to re-fold & re-stock like the normal shopping days. Good experience.
It always has a variety of stuff. Could never go wrong with more clothes and definitely some great fragrances :) holiday gifts are really easy to find here too for absolutely anyone :)
Some basic selections. Two floors. If you are coming for clothes for men or women its enough to get the job done while not finding anything particularly special. Shoe selection can be grown substantially.
Very nice but had to walk to elevator with my walker, escalator was broken. Couldnt find a cashier upstairs so had to carry walker down on escalator. Scary. Cashier was very quiet, but polite.
Love to shop? Then be sure to stop!
Love the nice staff, specially Phillys, who was very helpful in my question about prices. I also paid attention to how she was excited when a young lady, who was probably about to clock in, greeted her as if it had been a lifetime without seeing her: full of joy.Macy’s is probably a store that is a MUST for stopping in. They never fail to make customers welcome.
So if I could give 0 STARS I would. Bf spent 140 dollars on perfume...was told if I didnt like I could return. Im being told no thats not our policy because its not wrapped in the cellophane even though he was told yes if I dont like the smell it could be returned. Poor customer service and also from the manager. Perhaps you should educate your staff so they all say that same canned phrase. He would have told me not to smell it if it wasnt to be opened due to the cost. I wanted to do an exchange and they wouldnt allow me. Extremely disappointed.
It was very riveting and friendly. The workers there knew how to excellently handle their customers in crowds. Most places had bright smiles. Would highly reccommend this place!
Have always loved Macys! Just got a fabulous high end name brand purse on sale for $35!!! There are little gems all around the store, and can use your rewards- WHAT?!!!!
Good pricing! New items! Clearance items out! Always enjoy Macys
Saw 1 out of 2 dresses that I was looking for. Also, bought a purse that I thought was a little more over priced but, at least I got to see the exact size that you really do not get on a web sight. Sorry, that it didnt have more colors.
I am not going to lie, I havent been to a Macys in a while. I used to go frequently when I lived closer to it, but now I live farther away. Since I was at the mall today, I thought I would stop in and see if I could find a nice outfit for work. I was disappointed to see the lack of inventory/ selection compared to what they had carried before. It took me no time at all to walk through the ladies clothing floor, as there was not much to see, and left without purchasing.
I went there with the stuff online. They dont honor the prices at Macy has on mine. The staff there is not even knowledge what all about perfume. This is the first store that I thought would be a nice car because its so expensive but yet it was a total failure. I could have went to Walmart and had a better experience than this
Worst customer service ever. I have requested to close my Macys Amex account because i wont reward poor customer service with business. I was treated rudely and the salesperson that was initially handling my return made sure to speak loud enough so that everyone in the store could hear in an attempt to make me feel stupid i assume. After speaking with other salespeople i was told that even though i had ripped the tags off, since i had the receipt, i should have been able to return it especially since it was defective. Anyway i contacted Levis and they exchanged it with no problem and provided me the shipping label so it didnt cost me anything.
Terrible. No fault of the employees. They did what they could with what they have to work with. The store is tired, the inventory is tired, the checkout process is tired (IT issue?). Its obvious this is set to close. Sad.
This store is beautiful and the service was great. I bought a beautiful Michael Korrs handbag and wallet. I didnt look at any clothes although I know the quality is better without looking. I was surprised at how much it cost to shop quality. Even on sale my total bill was around $160 - but it will hold up. The purse came with its own storage bag. Gone are the days of the tissue paper wrap and the gold sticker. Macys is a better store with a large selection and a nice atmosphere - I recommend them.
Phyllis whom normally works in the purse department is such an AMAZING employee! I really love going there I when she is there. If she ever left Im not sure if I would still shop there. She is AMAZING thank you for having such a great employee as her
This has nothing to do with service, employees were excellent. Its the store and the merchandise in it. Macys has long forgotten about the store in Rockford. Not even a real shoe department anymore. Its become a bargain dumping ground of other stores castoffs. You could make it an opportunity to serve our area with quality merchandise and selection, but you are taking the low, easy road. The store needs to be cleaned and cared for. And your potential customers need to be thought of. Keep it as it is and you will accomplish your goal of blaming poor sales and lack of customers when you close the doors. How about making a quality commitment to the Rockford area and be the premiere department store that is needed in this area. Its easy to do what youre doing now.
I guess the girl who took care of me could take more front desk training classes. l guess she was tired. I went there to shop this past Monday around 4pm. Her attitude seemed bothered by me. She acted more like she was a queen. Im glad I didnt go alone. She made me put my credit card 3 times saying that I took my credit card out too fast before she was ready. Anyway I said to her mmm thats strange my daughter works here at the mall too! Then she said oh really, then she soften her attitude a little, not much. I dont think Ill come back to this store. Thanks
Not a very well stocked store. Only one checkout location on the upper floor. Small shoe department.
Not s big fan! Went to make a purchase but they could not mach their own on line Price! Its the same store, why would you not want to drive customer traffic into your store! The purchase was just over $800.00! When I left the store I saw a Sur la Top A cook ware store..... I made a purchase and am quit happy....
They have quality items, a wide selection and offer great sales.
Great place to find nice colognes and womens or mens clothing. Kids selection wasnt to great definitely could use more choices.
Extremely disappointed after searching for a wedding band with my fiancé we asked to compare my engagement ring to the wedding band and was asked to wait until the employee called a manager to be present. I understand the security aspect of the situation, however the manager stood beside the employee as if he was her bodyguard. We find this interesting considering the fact my engagement ring was purchased from Rockford Macy’s and had a different experience. Extremely heartbroken by this experience.
Not enough staff inside I didnt get any assistance I just wasnt happy with the experience at all. The only reason I gave them three stars was because they have quality products but the service is lacking. When you can find someone to service you. This only happens in Rockford I go to the suburbs I never have this issue. Kenny
I have been shopping here for years and the last year it has not been a pleasant experience. I look around for a while and no one asks if they can help me. The racks are either picked over or they dont get much stock. If I go to the cosmetics counter either I dont see anyone working at the counter or I have to wait a while to be helped. Several times I have come for items they are out of stock and cant say when theyll be getting more in.
Love going here to shop. But Ive noticed the last few times Ive been shopping there. Ive been snubbed. So I kindly to my money else where. Love their products, clothes,shoes & ect. But if you want my money you have to be kind. Maybe next time. Oh PS. Only one dressing area upstairs.
The staff is friendly and it’s very big.
The fragrance lady at counter was SO AMAZINGLY FRIENDLY. She was very very good at her job wish I could remember her name but she was an very nice lady.
Little on the pricey side in my opinion
I ordered an item online, picked it up at the store, went to try it on and they had sent the wrong size. I am very disappointed in their picking team at the warehouse. I havent been able to look online to see about getting another one yet. I was able to return it right there. The store personnel were wonderful, and the store itself was beautiful!
Its a great place you just need to clean up a little bit but the restaurant back in upstairs lady sitting room
I love Macys. Not as much as Marshall Fields, but whatcha gonna do. Quality products at decent prices. Especially if you find it on sale.
Oh how retail has fallen! Long lines and little size selection. Checkouts are so far and few between. Might as well order online and return if needed.
Got a great price on some nice dress shoes for my friends wedding. Great selection but there werent many employees and I had to wait a long time to checkout while the employee was assisting another customer.
I wasnt too pleased with the setvice yesterday, which is rare. I purchased an electric kitchen appliance, and the sales clerk didnt even ask if I wanted to use any coupons -- I had to tell him to hold on. When the available coupons came up on the screen, I asked him what could I use, and he told me to try all of them, to see what theyd take. Then, I ALWAYS get my receipt emailed, without even asking; however, I was given one after my purchase. If I was ever waited on by that sales clerk, Id put the merchandise down and leave.
Macys is OK. They have a lot of different offerings, but the store lacks atmosphere. Its almost like a retail carnival whose season never ends! Theres a lot of lights, flash, and glam.....and absolutely no substance. A lot like Hollywood! Or DC! But if they want to survive, maybe they should worry a little less about carrying EVERYTHING, and focus more on creating reasons to make their customers WANT to be there! But, hey.....I was born and raised in Chicago, so I wish Macys had just stayed in New York! 😁
The store is in horrible condition. Torn carpets, broken tiles and merchandise just thrown about the store.This store is a former Marshall Fields. The shopping trip should always be a well deserved treat.This location is in desperate need of a make over.
Their clothes are pretty good, and priced well. My favorite thing is the prices and the costumer service is on the dot. The chains are over priced but the people there were making sure I had the right chain if I wanted it which made me feel better about all of it. Even though its connected to the mall its still kind of like the hood, I would make sure youre safe so you dont get shot up like the other times and be aware and careful of your surroundings. Just dont mess with the wrong people and youre good. Like I said the customer service they are really helpful and they will ask more questions in other items even if youre just standing around aimlessly which makes buying stuff, easier. Nice place and good atmosphere but stay safe, its not Iceland, its rockford
The ladies always help me find my wife a gift when I cant figure out what to buy her and she loves it every time!! would recommend!!
We stopped into the shoe department today around 5:45pm. We approached a lady that was putting shoes on the shelf and asked if she could help us get a size for a pair of boots. She said she was too busy putting shoes away so we dont trip and we needed to stand in line at a register to ask for shoe sizes. Id like to point out there were no shoes my ng around, the lady wasnt helping anyone and we were expected to stand in line behind several people to ask for a shoe size, then try it on and then get back in line to change the size or buy them. I thought it was rude and unfriendly. Ive never had that happen anywhere else. So I put the boots back and walked out. Im sure Macys could care less about one person, but they should. A lady in the mens department overheard my husband and I talking about it. She was apologetic, but never offered to get a manager or anything.
Love the stores. There is a lot to buy and its a fun way to spend your time. If you want to take your family out to eat the food court is amazing.
Asia helped me in the shoe department. She deserves a promotion. I have a bad spine. She helped me try the shoes I wanted. Took them off and then helped me put my socks and shoes back on. Her service was excellent and she was so sincere. She definitely deserves some type of award. This was the Cherryvale Mall in Rockford ❤️
A bit pricey for me but they have some of the best sales around and really great online specials
As soon as I walked in I was helped and sold a perfect gift for my mother. I had a toddler on my hip and this lovely lady got us in and out quick. she even helped my save money by buying in a bundle. I purchased dolce and Gabbana. light blue.
I was appalled when I entered the fitting room with 2 items. Just as I locked the door, Cathy yelled at me that I had to get out now... she then was complainin out loud that she had to get that room clean. So I said okay and went in another room. The first time I went in the other room it was full of clothes. She was obviously not happy working in your store. As for me I decided to go elsewhere to shop.
It just dont like this Macys culture, you can get some of the same items that any other Macys carry but this store really need help in how to interact with their customers.
The stars are from my wife. I wasnt at Macys. My wife had my phone, and I was at home. However my wife and daughter just discovered Macys, and love it. I may go there myself when in the neighborhood. By the way people I had nothing to hide on my phone. If I did I wouldnt be alive right now writing this post.
Absolutely love macys, staff is excellent, very clean , awesome deals on jewelry always
Really do not like Macys went to the shoe department and waited and waited and waited and waited. No assistance but there is a lady named Phyllis that works there she has worked there for ever and ever she is the only reason I still shop at Macys because of her kindness so five star because of Phyllis one star for any other department because you can never find people to help you.
Great place to shop, two levels of shopping.
Manager Wendy is HORRIBLE to staff and customers! Wish there was a closer Macy’s! She literally called me a liar while making a return WITH MY RECEIPT about a previous coupon situation SHE herself dealt with!! Makes customers feel like criminals. Shame!
I like Macys but you got to have some money
Bergners was closed, so I have to shop at Macys. Some people are nice, but most of them are not. Some people are just so rude. One time I was tried to return a legging at the clothing department. The clerk told me Oh you cant return here, you have to go downstair, we have our return counter near shoes department. And the same clerk when I asked for a price check. She told me Oh we have a machine for a price check. I told her where it is, could you show me?. Then she took me to the one and that was not working. I told her I had tried it, if it worked, I did not need her to check then she did not say anything after that. Another department is Cosmetics. I bought some things at Clinique, asked for some samples, the clerk said they did not have any samples, while another customer she gave them a whole punch and said here were some samples for you while you wait to pick up your reserve. I was like really??? That is how Macys is running by rude people. That is why people are going to buy stuff online. Dont blame Walmart or Amazon ruining the retails.
If you like it I love it! The one in CHICAGO escalator ate through my son shoe because the teeth was missing at the bottom almost through his foot, they said it was an inconvenience not an incident.
Terrible service! I called she put me on hold right away. I listened for ten minutes as shes greating people checking them out and giving them the good bye. If i could give zero - negative stars, i would!
Great selection, but the place is dirty. Literally, filthy. I think my girlfriend might have caught a foot fungus from the dressing rooms. I dont believe the carpets have been shampooed in decades, much less vacuumed. There was an almond on the floor in the dressing room. An almond. Seriously.
Store was clean in spite of the crush of the holiday shoppers.
I feel like the store opens and closes as it pleases. Ive been there twice now and the mall was open but Macys was closed.
Usually always have what Im looking for service is always good
Great place to get everything you need far as music
Apparently Macys has decided there are no more large women. Ok Ill take my 1x size and give my money to someone else.
Today after we finish shopping we asked lady close to door is there any restroom she said yes there’s on the way to restroom two employees was yelling us we are closed Instead of asking Howe can we help they was yelling costumer service horrible👎🏻👎🏻
Love Macys, great selection and great prices.
Macys in Rockford just isnt what it used to be and definitely not what it was when it was Marshall Fields!!!
Try to order something from their website they would not deliver it or even send it to the nearest store I want the item might have to go to Chicago no thanks
Macys is a great store, we found a whole lot of clothes for good deals! Great sale prices!
Love the selection and variety at Macys! Great staff and service experience!
Great shopping reasonable price
There was no one around to help. Dressing rooms were closed. I think it is funny a small store like Hollister or American eagle have more employees then a huge store like Macys. Need to get more help
Such beautiful things!
Short staffed, not their fault. But only one dressing room? The bathrooms are from the 80s.
Had a return to make late at night and the lady in the shoes department made it quick and easy! She was very kind & had the most positive energy!
Very nice store. Clean. Nice selection. Staff is very helpful.
Great sales! Nice lady in the childrens department helped me find what I was looking for. Nice man checked me out by the China deptment! Very nice friendly employees, not pushy!
Still fashionable and styled to fit comfortably! Also I just wanna pray for all the hard working employees that they get blessed Lord in Jesus name Amen
Macy’s is one of the big store in Cherryvale Mall.. one of the best store to buy birthday party dresses and formal dresses..Also, if you have the Macy’s card you will get lot of deals and discounts.. 👍👍
One of the ladys from the parfum/ cologne department new what she was talking about and even wrapped up what my son and I got and we turned around and bought some more perfume from another worker and they refused to wrap up that perfume and I told her well the other lady just wrapped up our stuff and she said well each perfume/cologne company is different they all dont pay for them to be wrapped up,like hello lady I just spent well over 500 dollars on 3 things and you cant be nice and wrap them up even if that company didnt pay someone to do it,makes me not want to buy anything from you again because Im not gonna spend the money to pay your paycheck how about that,no business no check
Very nice place. Sales associate helped so much
Macys is a great Dept store with top of the line products. There customer service is excellent and they are always very quick to help which is appreciated 👍. Way to go Macys....
The clerk at the perfume counter was very pleasant (Emma)
Had friends and family day half off Im a lot of good stuff.
Always so expensive! But I did find a nice suitcase but for much more than at other stores needed it right now ants could not wait
There clothes are amazing ... i went there for designer belts Cavin kline or something in that line ... on there website said they had them but NOPE THEY DONT WASTE OF MY TIME AN GAS !!!
Great sale prices today, plus an additional 25 percent. Great place to stock up on housewares and linens for Easter guests.
This place helped me find the perfect dress for my 8th grade dance once you find THE DRESS from Macys your face will show it when you cant stop smiling😇
Need more help at the store, shoes in the wrong boxes, basically she were worried about how to get me Macys credit card, not customer service. Not happy at all with the store
Macys has the best jewelry and fine clothing. Always happy with every item purchased.
When I first moved out here, I needed a certain lipstick shade from Clinique which I usually get from Macy’s. However, the sales person at the Clinique counter told me that it was discontinued. So I went to Bergner’s and found it there. So now, I don’t shop at Macy’s at CherryValley anymore.
Very good sales ladies willing to help
The prices they charge considering how ghetto its become is a bit ridiculous. Pick one and go with it, you cant be both.
This place has a great selection of clothing but the employees or the manager are very strict on their clearance policies and didnt price match with other Macy stores
Friendly staff, but I spent a lot of time looking for someone to assist me! Customer service desk and a few areas were left unattended, not a good idea when customers may need assistance.
Andre was the best! WILL DEFINITELY COME BACK WHEN HE IS THERE!!!
Didnt find what I needed. A few Very Interesting dress shoes available there.
Good place to shop . Another great place. 👍
The 1-day sales are great. The sales associates that assisted me were great and gave honest feedback. A good experience.
This Macys is just okay. They havent remodeled since it was Marshall Fields decades ago. Decent selection though for a smaller Macys.
Its a hit or a miss. You can find great things at a great price or you leave scratching your head wondering what the purchasing department was thinking when they bought some of the styles that they are selling.
Dress selection not the same as years ago, feel like its gone down hill
Ugh, you think youre getting a good deal then when you get it home and discover it is defective you have to drag it back. Thank goodness it was just a slow cooker and not something really big and heavy.
Feels uppity to me, but a very clean and organized store. Good quality products. Mall can be sketchy though.
Nice store, a little expensive, great for dress shopping.
Staff is awesome and helpful. Lovely place to do quality shopping
Great shoe collection but customer service could be better.
Didnt have what I was looking for
Not bad. Doesnt have shoes I like though
I bought table to my kitchen. I got damaged while transport. I called and they refunded me the money and told me to keep the table. best day ever.
I love their makeup and cloths selection, the staff was real helpful, loved it, I totally recomend it although its a little expensive its worth it.
Love this store. A little pricey but the quality is great. Good variety of clothing, purses.and perfume.
Stop here for Guess jewelry.Pretty cheap but amazing quality and design +
Good sales. Prices most people could afford. The sale items I bought would of cost more at a local discount store.
Incredibly rude and condescending staff/ team members at this store. Even worse when you see managets allowing or going along with treating customers poorly
Empty and closed, expect bared up walls soon, was a nice place to shop but now its empty. RIP Macys may your store be replaced by something greater.
I like Macys but their cologne is just a little bit too high so I give them three and a half Stars
Nice place to shop.
Nice store but there is no one on the floor to help you or to ask questions. Only one person available for the entire floor. That stinks.
Nice quality products not a fan of the cashiers being placed in the middle of the clothing, slightly pricey 4 stars
Workers were rude, impatient and snotty. Merchandise is way over priced despite all the high percentage off sales.
One of the employee on checkout didnt allow me to buy shoes, it was a mess
Great customer service
Disappointing. Very little staff around to help. And, they have less and less stock. I would love for it to be the Classy store it use to be.
Staffed at the perfume/cologne counters were helpful and kind.
Got a great deal on luggage.
Only went to the store to return an item bought on line. The woman at the service desk was a bit rude and attitudey.
Excellent customer service. Great selection of merchandise. Bonus perks with a Macys card
Even though I prefer to shop online you get better discounts, didnt mind visiting the mall today!
Like most Macy’s , good choices , lot is sales and good priced. Pleasant service and helpful staff.
I like the store but service not good.
Sadly, the Quality, styles and variety lacking compared to their other stores, as in all Rockford clothing stores. Very few checkout areas, but people very friendly
One of my favorite store, they have everything I need.
Its was good other than they didnt have any of the 3 things I came for that I called to check if they had it.
Best to load the app and become a rewards member. Macys always has good sales.
Always friendly service. LOTS of sales. In and out quick for pickup of something delivered to store.
Wanted to buy some makeup, but no clerks were around.
Horrible return policy was lied to by customer service and now have $130 bottle of perfume that they wont exchange manager is a joke high priced garbage is what they sell here numerous problems over the years
Nice store. Great help in housewares dept. Clean bathroom. Like clothing dept. Miss coupons from paper.
Love this store...if you spend time here you will find good deals
You can find good looking cheap clothes i mean if you arent looking for designers or fancy brand clothes.
Place is run down and lacks selection. Feel bad with such a low star but would stay a way
Excellent customer service and great cologne - Mont Blanc Explorer!
Went to the fine jewelry department look for a woman named Martha shes the nicest and kindest around!
Super prices ,great quality items that were purchased
I usually order online as they offer more online. I only go to the store for returns.
Zero selection, basicly a Class D & return goods store. Go to Woodfield if you want to shop.
Total reviews rating 4.1
199 Reviews for Macys 2023:
Review №1
2022-06-02If I could give 0 stars I would. About a week ago I purchased a custom couch from Macys that would take about 20 weeks to make. The next day I found out the information the sales person gave me about shipping was incorrect and I had to spend 2 days trying to get that fixed. Then a couple days later I found out the information about how and when I would be charged was incorrect. I was charged for the entire purchase right away. It was supposed to be a deposit and a pending charge now and the pending charge would drop off. I was charged for the entire purchase right away. I have spent 2 days now trying to fix this issue. Half the customer service people I spoke to said yes, I was charged but there is nothing they can do about it and the other half said that I wasnt charged. My bank has assured me that I have been charged and it never came in as an authorization and the only way to fix it now is for Macys to give a credit. When I was standing at the register i told the sales person that the register said it was charging and I was ignored. At this point, I dont even care if the couch is nice, it was not worth the rudeness of the customer service people and the head aches I have been through. I am sure I am not done either. This is going to be a long 20 weeks! We will never shop with them again. RUN AWAY AS FAST AS YOU CAN!!!!Update - I spoke to someone that made me conference in my bank to confirm the charge was actually a charge. Once that was confirmed they took my information to give me a credit. The credit never came and now they are telling me there are no notes from my past 10 calls and we are still going to be charged again when the couch is done. Now I have to start all over proving we were charged. All I get from them at this point is put a super long holds and being constantly disconnected. I will be calling corporate but I dont have much faith.
Review №2
2021-08-17Its Macys! I like to do my shopping online with them you get more perks and it ships right to your door. Thats a good thing during this Pandemic!
Review №3
2022-03-30Love Macys! It has always been my go to store for almost everything. Unfortunately they stopped carrying plus sizes on elegant dresses and now their plus sizes in everyday wear has become really limited. Before you think anything, I fought stage IV NSCLC, Im in menopause and dont have a thyroid so losing weight is really not an option right now. I hate the fact that most probably Ill have to change my go to store....😢
Review №4
2022-03-25Was at the Rockford store at Cherry Valley Mall on 3/2/2022. Was buying cloths for my son and having special sizes ordered and sent to his home. Took over an hour due to their system would not take my debit card. I had more then enough in my account. Tried for over an hour before giving up and just paying with cash. Next thing I know my bank is pending charges on my account the next day. Go to Macys and they call manager, who states it will go back in my account in 10 days. I’m like what he’s not coming down here to tell me my money is being held up for 10 days. No apology, no card with name and direct line, no discount for their system issue given. So I ask him to come down. Sure enough it didn’t go through our system because I must have taken my card out to soon! My fault, not theirs. My son was with and the sales rep confirmed it wasn’t my fault. This manager does not care about the customers, nor admit it could be their fault. So here I am out a couple hundred for over a week. Not happy at all!
Review №5
2022-05-29I used to love shopping here still do but the experience wasnt so great. I hadnt been here in a while and I remembered quickly what my last experience was like. The workers were dressed like they worked at Walmart and were more focused on dancing to tiktoc than noticing they had a customer. The bathrooms were disgusting, I couldnt even use them. Every toilet was filled with feces. The store just didnt have that regal feel it had always been known for. Sad
Review №6
2022-06-21I had the Best Service ever!!! went there to shop for a purse for my Wifes birthday and ther She was... This Young Girl 🧑🦱 that helped me to choose that special gift 🎁 for my Wife 😊 She has a Beautiful name but Har to remember 🤔🤔 anyway She is the best 👌 100%😉
Review №7
2022-03-06Everything that I wanted to purchase was online, the store had nothing in stock. So what would be the reason to visit this location?
Review №8
2022-07-04Small selection of mens dress pants in black, service was ok but not good when asked questions very minimal assistance. We left without a purchase because of these reasons.
Review №9
2022-06-20There floors behind the jewelry counters were NASTY, STAINS, DISGUSTING LOOKING. I never ever seen Carsons, JCPenny, or Marshall Fields floors look like this. THIS TELLS ME MACYS DO NOT CARE ABOUT APPEARANCE OR STAINS.. SAD
Review №10
2022-02-06Purpose of visit was a mail order return. Lady came over to assist me right away. Noticed that many of the shelves and display areas appear to be full of product again, good selection. Still seems to be lack of staff or floor help...