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Lush Cosmetics in Schaumburg
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Location on the map
Schaumburg, Cook County, Illinois, US
Payments
Phone: +1 847-413-1459
Site: https://www.lushusa.com/
Site: https://www.lushusa.com/
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:12–6PM
Lush Cosmetics in other cities:
Comments (194)
A little pricey but very good with amazing helpful staff. Love coming here.
The lotion/shower gel Sleepy is AMAZING 👏 I cant get over how much I love it. The lady gave me a sample and I had to come back the next day to get more. I have soo many lotions but this one takes the top spot.Cant go wrong with anything from lush honestly.
Incredible products and staff! Per reviews on the shampoo bars, I purchased some for an extended trip in SE Asia. I loved the product, they smell wonderful, leave my hair clean and healthy, and last forever.I visited this location and had the joy of speaking with McKayla about a minor issue I experienced with my shampoo bar towards the end of our trip. She was amazing, informative and helpful. She handled the issue quickly and thoroughly and I left the store feeling grateful to Lush for hiring such passionate employees. I will be back!
Officially my favorite non-clothing store! The employees are friendly and knowledgeable. Everything here is AMAZING. The quality of the soap is worth the cost. I have a lot of skin allergies and the soap is natural, smells wonderful and doesnt irritate my skin. Love Lush!
I brought in my fiance to get her something nice for her birthday. She had never been to the store before, and felt a little overwhelmed. The staff was very attentive and helpful. We left with some soap, lotion and lip balm and she cant wait to go back. Excellent customer service!
Unlike any cosmetic store Ive been to. My lady was ecstatic at the plethora of products offered. Personally, I was impressed at the highly knowledgeable & friendly staff who was more than happy to give us samples and demonstrations of each and every product offered at the store. All natural, cruelty free products that can make a huge difference in the cosmetic industry. You pay for more for products that genuinely work as described. Cant wait to experience the next store!
Amazing natural products!! We truly enjoyed shopping at Lush store. Friendly customer service, wonderful selection of bath products and scented lotions. Sales lady that waited on us was very friendly, outgoing & very helpful!! Love the fact they have all natural products and donate to worthy charties. We will be back soon.
Wonderful customer service! I had never been and even though it was quite busy, I was approached and helped twice when looking at displays. I got a test of the products I was interested in with their in-store sinks (plus a short hand massage!) and ended up purchasing two items. I was also given a tester of another product to take home. I only wish I remembered the names of the associates!
The workers are so kind and helpful! They literally help you try the product and do samples for you. They are also very knowledgable and actually use the products. I had never been to a Lush store, but now I absolutely love it! Its so nice and theyre so friendly!! Definitely recommend coming here if you need soap, body scrubs, shampoo, cosmetics, and more!
Everytime I come here Ive had an amazing experience! The workers are very kind and informative but not pushy, a huge selection with something for everyone!They are also taking covid precautions and doing it far better than most places Ive seen, I never felt unsafe in the store.
EXCELLENT customer service! I was immediately greeted when I went into the store. It was very busy but they still offered me to test out some of their products. I was particularly looking for a exfoliating mask and I got great recommendations as well as a couple samples to try out. I definitely didn’t feel pressured into buying certain products. I look forward to coming back soon!!
Decent store if you are looking for bath salts and soaps. They are usually busy and there are plenty of workers to guide you around. Pricingbis high but this is in Woodfield Mall. They allow a limited amount of customers at this time in the store and throttle at door.
I worked with a girl names Noelle and she was lovely! Ive been sick for the last couple days and I didnt think Id be able to handle talking to anyone and she was just perfect. So sweet, answered all my questions AND hooked me up with some free samples. No pressure on buying stuff either. She was amazing! When u go in ask for her!(:
Great products, but be sure to check for allergens. The staff is hit or miss, either politely helpful, or politely pushy sales. The fragrances can be strong, and hard to individualize within the confines of the store. Many products I have purchased smell somewhat different at home. The location of the store is also problematic and makes online purchases much more desirable.
I know the staff is supposed to be really nice, but theyre GENUINELY really nice! They also give samples away. I found exactly what I needed. Everything is super cute and many of their things are so exfoliating and useful.
Every one at Lush is really nice! They are always there to help and answer my questions about their products. I traveled from Champaign, IL to this location and I think the experience is worth the drive even though you can order online.The first time I came to Lush I was looking for a cleanser because I started to break out for the first time in my life. The lady was very patient and listened to my concerns. She recomended a few different products explaining the benefits of each. She really knew what she was talking about! She even let me test it by putting it on the back of my hand, showing me how to use it.I was also looking for a moisturizer and she helped me pick one out, also letting me take home a sample of one I was unsure of. It has been almost two weeks since my visit and my breakout cleared up significantly! The fresh face masks are amazing - I took home a couple samples and cant wait to go back to purchase. I love lush ❤️
When i came i waited by the pick up counter and when i arrived the line for IN STORE SHOPPING was full! so i wait calmly for someone to assist me. finally a girl comes to the front of the store and she completely IGNORES me and talks to the people in line. i’m sorry but i’m picking up an order. i thought i would be handled first since i’m PICKING UP and order. i usually have amazing customer service with connie i believe her name is but the girl like the pink hair was very rude
I absolutely love this store, and tonight exceeded my expectations. The girls were all so wonderful and pleasant, I remember Stella for sure, because she shook my hand after she asked my name, after helping me with face lotion! She even showed my daughter the Rocket science bath bomb and “how pretty and cool it is”. (She turned 2 today). Anyway, I believe the other ones name was Sarah? Something tells me I’m wrong, but she was equally as sweet. Then 2 other girls decided to come and talk to us, and wished my sweet girl a happy birthday. It was such a great experience, and reminds me why I love going here so much, (the number one reason is actually the fight they put up when it comes to animal testing! But the staff is usually a close second!)To the girls who worked the night of Wednesday, March 6th, 2019, you were all so incredibly sweet and I truly hope your managers and supervisors see this!! Thank you for making returning customers like myself, excited to go back again!! See you soon!!
Absolutely positive experiences every single time I visit. Thank you for always providing service with a smile. I always gain great knowledge in regards to different products, etc. I am a loyal customer of LUSH for their R&B hair product, the Karma solid perfume, and soaps. Love the no-pressure shopping environment! Keep it up!
A little pricey but whats your beauty worth to ya! My daughter loves this place but there isnt one close to where we live so we always stop in when we are close to one. They have products for you to try in store and will give bath bomb demos in store so you can see them in action and feel how soft the water becomes.
Had the pleasure of walking into the store and being assisted by, I hope I dont butcher her name, Aloe. She was very knowledgeable about their products and was able to get the perfect ones for my type of skin. She is also very nice and had a great personality which made my visit there extremely enjoyable. I will definetly be coming back to this store again due to their wonderful customer service and great selection of products.
I LOVE Lush but I hate that at every location the employees want to bag all my products in their little paper bags. I try to use the least amount of waste possible so when Im there I expect to walk in and out with no packaging except once or twice a year I get a face mask and a bar of facial soap (which is preweighed and wrapped in paper for pricing). That really bothers me.
I was passing by and I couldn’t resist the vanilla aroma, I got to go in...
Great staff! Always super kind and helpful. Only giving three stars because this is the second time Ive gone to this location and they have been out of a majority of the products I come for (fresh masks and bath bombs(how!?!)) was also bummed to hear they will be moving into an even smaller store.
I love this store except for the overwhelming smell and that its crazy busy no matter when we go. Its pretty expensive too but you pay for what you get and it is quality material. I really love that they are against animal testing and wish they would start using natural dyes! Ickle Baby bot and Avobath or something to that effect with lemongrass is our favorite. They are always getting in fun new products!
I first discovered Lush while searching for a less harsh deodorant and quickly I found so much more. I have never been very picky when it came to body soaps and shampoos, as long as it smelled good I was happy. But after trying lushs soaps and shampoo bars I was hooked, they smell amazing, leave your skin and hair feeling great and best of all they dont have any Tetrahydronucleomutagens (mocking shampoo ingredients I cant pronounce).
I used to make fun of people who would spend $8 on a bar of soap until Ive been to the shop. Anytime I buy something from here it has lasted me up to a year. I am literally washing my face twice a day morning and night and the face wash less me three months. for the price that it is if you do micro pricing and write down how much you spend regularly a week on a cheap bar or a cheap product of soap, you end up spending just as much on an even better product that lasts you almost double the time. Definitely worth trying at least.
I absolutely love Lush products but dread going into their stores because of crowded they are and because the employees stick to you like glue. I always feel pressured to buy things that I dont need. I went in to buy a sugar scrub for my lips but somehow ended up being dragged over to their jelly soaps and bath bombs as well. Did not appreciate that at all.I do like their new location than the previous one they had. Its a little more roomy and easier to navigate. I wish I could work up more courage to go to this place because I really like their shampoo bars, sugar scrubs, and lotions.
The customer service was great! Ask for Sarah. She knows the products very well and knows what to recommend for what you need. She was awesome. Shes the reason why I would come back.
Absolutely in love with Lush and especially this location. The employees are always helpful and knowledgeable. Large store which is what you want in a Lush! Always leave here feeling happy. That’s a great quality for a business.
Whats not to love. Tons of cool soaps. Unfortunately, I cannot spend too mch time in there as the smells can give me a headache. But until that happens, Im in love. They are equally enjoyable on the eyes and make wonderful gifts. For anyone complain about the price, these are fancy soaps for gifts and display.
Ocean Salt...love it to get my hands really clean after yard work. Alas...i do not have a comfy tub to soak it...would love to try a bath bomb as they smell so good. My daughters like the lip scrubs and solid shower gel whose name escapes me.
Everything here is ABSOLUTELY AMAZING! What’s not to love? The masks and lip scrubs are magnificent! The birthday parties are out of this world! Everything is so beautiful and organized. I am telling you, you HAVE to purchase something here!!!! Thank you so much Donna, Tyler, and Kaley for hosting an amazing party for my family friend, it was supercalifragilisticexpialidocious!
The salesperson, Brett, gave me a tour and explained a lot about their soap. My sister bought one of their knot wraps. What a cool idea, and the proceeds go to a worthy cause. However cool their soap is, I could definitely tell the difference between this soap and the all natural soap we make.
Very knowledgeable, friendly and professional staff. Help me find what I needed quickly and gave me sound advice based on my needs. 10/10 . Tracy helped me pick some really good products!
Staff is a little pushy, when I go into a store I like to look around and take my time selecting my items by myself, I dont need an associate talking to me the whole visit. Bath bombs are #1 though.
I love LUSH in general, but the staff at this location are especially sweet and helpful. Whomever did the hiring should get a bonus!
Every company needs to model themselves after this place... customer care... product quality, charitable work, everything is superb, I had a magical experience here!Mallory walked me through all of their beautiful, high quality, delicious smelling products in the whole store, and it was simply a WONDERFUL experience! Mallory, Rachel & Colleen were the most helpful & personable ladies ever! I seriously love them. They really took the time to understand my skin care needs & concerns and help me understand how their amazing products can help me invest in my hair & skin care! Their high quality products are top notch! I feel very passionate about what this company is doing, they are so STELLAR! And their delightful employees radiate their love and true passion for their products and what the company is all about!If youre a human and you have skin GO HERE!GO HERE NOW!DONT mess about with anywhere else... skip the parabins, sulfates, nasty chemicals and preservatives, GET YOUR HIGH QUALITY, PURE, VEGETARIAN PRODUCTS HERE AND REALLY TAKE CARW OF YOURSELF!Nothing but love, love, and MORE 5 STAR LOVE FOR LUSH!BECAREFUL THOUGH.. their hair products still contain sulfates and other nasty chemicals.. dont use on hair. Everything else, is awesome.
Its a good store with vegan stuff.But deodorant bars choice is very limited I guess..I could not find a particular smell I wanted .
The ladies here are super nice and super helpful. Not knowing anything about girly things they were able to help me find the perfect gift for my girlfriend. It is pricey but worth it!
They have awesome soaps. Love the scents. Some smell sweet and there are some that smell natural. Would so go back and buy their items.
I love the environmental consciousness but I wish they had shampoos without sulfates!
Only my favorite go to store for bath and beauty products. The minute I walk in the smells place me in a better mood . The staff is always so nice . The more you buy the more you save , the always have some kind of good deal going on.
Alex was awesome! Popped my lush cherry since it was my first time in the store. Amazing products and ethical standards to back it up.Thank you again!
I spoke with one of the workers and said I had never tried their face masks before and she had me sit at a table with her with a large bowl of water and feel how for the jelly face masks you smush and smush and smush until you make a mask. I felt kind of silly doing this in a store full of people, but Im glad I knew what to do once I brought the jelly mask home.
Super Milk is a great spray for corn rolls...smells edible. Yummy
Visiting from out of state and was super pumped to see a Lush. Staff was super friendly and gave a bunch of recommendations. Its hard to beat Lush product and staff.
First time visiting this store.Great products but customer service was bad, left the store buying 2 products and the sales people or even the cashier didnt even bother telling me I can bring back my empty containers to get a free mask of my choice. I found this out thanks to my cousin
1 OF MY FAVORITE STORES!! EVERYONE IS SO FRIENDLY & SHOPPING IS SO MUCH FUN!! GREAT DEMOS & SAMPLES!! MUST HAVES R: CHARITY POT, OCEAN SALT SCRUB, BUBBLE GUM LIP SCRUB, SLEEPY LOTION, SILKY UNDERWEAR & ROCKSTAR SOAP!!! UR GOING 2 FALL IN LOVE WITH LUSH!! THERE IS NO SUBSTITUTE!!!
Thank you to the amazing experience. It was truly a pleasure coming in to this store. Thank you to Jaz for your knowledge, patience and kindness. Your customer skills are wonderful and you are an asset to the store and to the company. Thank you to the manager for your friendliness and the welcoming environment. Great store!!!!!!
Love LUSH products ! I use their shampoo bars for restoring my hair. Great gifts for ladies as well ! Bathbombs, lotion bars, and much more !
Incredible individual customer service. Tons of work with local and international charities. There products are hands down the best and there always willing to sample anything for you. Extremely knowledgeable about all there products and so friendly!!
Very great customer service! Employee, Sarah, really knew what she was talking about. She took her time in explaining thoroughly. Didnt feel pressured to buy anything.
I can say I loved the customer service.they were beyond nice. And helpful. matching products that matched my skin. I am coming back for sure totally go.
Great products, terrible service. ask a question? get ignored. drop something? dirty looks from the workers. do something wrong ? all ceitizis you. overall, everyone who works there are so mean and so rude while working I never buy from here anymore.
Awesome place for staying clean and smelling good goodie. The ladies are very nice and helpful. Itd best not to pass this place. You cant mess it. Follow your nose.
We are always greeted and asked if we need assistance. My family enjoys a few products from Lush and this store is usually where we go to get them.
The smell. So wonderful. Absolutely love the Rainbow FunBar. Smells so great and the kids love playing with it!
3 people at the register for one customer. That was ridiculous! Nonetheless, I like the products which what brought me in.
This was one of the best and most beautiful Lush stores I have ever been to! Staff went above and beyond to make shopping here the best experience ever.
Everyone here is absolutely amazing, kind and overall fantastic! Emily was a sweetheart and she came up to me and suggested some stuff for my tattoo, she’s awesome!
This place has great products, but the prices are crazy expensive, the stores are always crowded, and the employees never leave you alone. This has been the case at all the LUSH stores I have been to as well
Everyone here is super helpful I love going to CJ he helped me the entire time and knew alot of ingredients right away and new exactly what my skin needed vs my wallet he knew price wise I was looking for cheaper then 40$ but that was no problem he knew what was a very similar product for my price range and worked to find what i could get for my price range and still have a great product!
Smells are glorious! Prices outrageous. Good for gift options perhaps, for close friends. Salespeople super nice.
Good products but really bad prices and very bad online customer service. My money is going elsewhere.
Very helpful staff, lady at the register offered a special sample for a friend I was buying for that was going through chemo, thank you for your care and help!
I love how willing they are to help me with my zillions of questions and despite them constantly discontinuing my favorite products they still have a great range of amazing items.
The girl who helped me was awesome!! The face products she helped me with all felt so good!
My daughter and I got our masks and they have the nicest girls working there.Very good customer service!!!
I just want to thank, I think Makelia. I apologize for spelling your name wrong. She gave me 2 minutes of bliss in a stressful day with my boys. Great products and worth the time.
Brittany was extremely friendly, knowledgeable, and helpful and made it super easy picking out gifts for my mom and sister. Will be back.
Everyone here is more than happy to help find the right products for you! Effective skincare thats ethically sourced. What could be better?
Service is always wonderful, but Connie was so genuinely nice, helpful and informed on the products. Wonderful customer service :)
Love the place and if you have sensitive skin like me its a godsend. Lotion, soap, shampoo if you use it to keep clean they have it.
How are they so helpful even when they dont work on commission? They all love the product! Its a little expensive but its nice.
Was looking around the store for a good 30min and not one of the SAs greeted me. I went in already knowing what I wanted to purchase, but left without anything because I was just fed up.
Dangerous store. It smells great. The people are very friendly. I have trouble leaving without spending half of my paycheck.
Was able to purchase shampoo plastic free. Staff was very helpful. Will definitely return
I love when anyone grabs my hands and convinces me to try new great smelling products. Ill buy anything from them
Great items for my girls. Costumer serves was awesome thank you . unique gifts
Can be pricey but well worth it. I love this store. I always make a point of stopping in there when Im in the area.
The staff are always very polite and helpful. I love everything from here, but especially the bath bombs.
Lush is so cool: it smells good, friendly employees, merchandise isnt overly pricey, and reliable good quality merchandise.
I had three ladies help me out, they demoed a bath bomb and cut some soap for me, and made some great suggestions!
Im a lush over LUSH.
They are super helpful and I love their products. They are more than willing to explain the products
Love how friendly all the workers are. They are super helpful and their products are amazing.
Seems so overpriced and who knows what its all made of. My daughter bought a few things and honestly, theyre not lush at all.
My bank account always takes a hit When I visit. Love their products, love their sales team.
Great products and helpful service. Not great value, but people really love these products.
I love lush I got the rub rub rub body scrub and it smells and feels amazing.
My goto for when I have no idea what to buy for Xmas gifts. Also, the smells here give me a migraine, so Ive got that going for me.
Mmmmm love the smells and the samples.. free goodies makes me buy more
They have great customer service & products. Looking forward to visit again.
The staff borderline harassed me to get me to try their products, 3 women latched onto me in the span of 5 minutes......this store is great but if you have social anxiety run
Mitchell was amazing! Our first time here! Bought everything he showed us!
Always great products with more being cycled in. Staff is extremely helpful though can be a little pushy
Fantastic sales staff. Very knowledgeable about the product line and extremely helpful.
Geart store ! I love the face masks here. Papaya mask is the best of all !
Super friendly and helpful staff, but not in an overwhelming buy everything way!
The sales associates , are super helpful and they know a lot about the products.
This place smells so good. I love the atmosphere. The staff is wonderful.
Super friendly customer service. Some things are A bit pricey for such small portions.
Love that their store is big and roomy, difficult to find in the mall tho.
Awesome products...all natural, staff is great in assisting...
Great products, love the Kalamazoo face wash and herbalism
They have me a free sample. it tastes pretty good.
OK products but very expensive. Find natural cruelty free for less $$ online.
I love Lush products theyre Vegan!
That have many wonderful body products and always has helpful workers to the customers
Favorite Beauty store by far. Always friendly service.
Great idea great products
Great staff, i love the Dark Angels face and body cleanser
Super products and Over the Top customer service. All and All a great experience.
Remember! Fresh Face Masks arrive in-store every Friday!
Always helpful staff and a wonderful store! Great selection
Can get pricey but overall Im loving their products!
Best vegan products not feed but cosmetics soap tooth paste exc..
Friendly, helpful, knowledgeable staff made my trip in and out very quick.
Great staff. Wonderful smelling bath bombs!
Super friendly service, they helped me find what I was looking for quickly
Soap there is fantastic. Last a long time and kids love it.
Store was different, I didnt buy anything but my daughters did.
Nice place to buy good creams for the face and the body.
Love it there so nice and the face masks work well
Awesome smells awesome skin care awesome people
Great customer service. Sustainable beauty.
So friendly!!!! Such a good atmosphere and everyone is helpful
Always good food and great customer service
Smells great and has great hand soaps
Way too expensive Im going to have to start learning to make my own
In love with my sandstone soap it def is lush
Interesting store, and the staff was absolutely fantastic to work with
Very helpful staff and great products!
Amazing handmade items that are perfect for upcoming holiday presents
This place is amazing. Staff is really nice.
Love the people who work here. So nice
Very helpful staff, great product.
Disappointed that they didnt offer any Black Friday sales.....
Worst customer experience.
An addictive place!!! Love their products!!
Great products and great service
They moved to a more spacious area in the mall.
Love love love lush!! Bubble bars are the best!!
Very helpful staff, but pricey
Helpfull workers. Super nice smells
Temporary closed till 9/2. Thanks for having that information provided online
A fun place to go to! Cant wait to come back!
Amazing products!
Best sales on 12/26
Products dont last very long for the price
Love it workers were real nice
Very friendly and knowledgable staff.
Great customer service
Great workers and very helpful
Every one was super helpful!
Amazing products nice atention
Smells really good.
The employees are so nice !!!!!
Kids love the bubble bars
Bath stuff made me itchy
Great for soap and oil
Love the customer service there.
Nice one
Love live loved this place
Good selection on products
Overpriced natural products
Awesome bath bombs
Luv the products and the staff!
Wonderful products!!
OMG. SCENT TO LAVISH FOR
Too pricey for me!
Really organic and pure.
Expensive!!! And not great!!!
Amazing people and service
This location is closed for remodeling.
Great service!
Pricey for what it is IMO
Love
Yes
I love it!!
Smells good
Gosh I love lush
Well my wife loves everything in this store, very organic products
Total reviews rating 4.5
194 Reviews for Lush Cosmetics 2023:
Review №1
2022-07-05Paola is truly amazing. She has so much knowledge of the products and ingredients. She has an extensive background in skin care and knew exactly what my face needed. I was very impressed by how she explained everything in each product. Brad was training with Paola today and he is eager to learn and provide guidance to his customers as well. Brad & Paola are a great enthusiastic team, Lush is lucky to have them. I look forward to coming back soon.
Review №2
2021-11-22Always friendly and helpful staff at Lush, they didn’t have very much in stock of a product I was searching for and they kindly informed me not only of when they would have more but also alternatives I might like to consider if I didn’t want to wait for availability. Aside from that the store is very organized, and they have wonderfully packaged Christmas gifts!
Review №3
2022-06-09I didn’t catch his name but I was helped by a very nice guy who gave me a sample of the face mask I was looking at! That was around 2:00pm, overall I love lush’s products and the employees are always very nice.
Review №4
2018-07-23We were so excited to visit this store, since we visited from out of town for the weekend. There are no Lush stores in our home town. Got a complimentary demonstration of different hand scrub products and lotions by a wonderful sales associate. My hands never felts this soft before. Ended up buying one of the scrubs at a really good deal, plus we received two free samples. Overall, we had a great shopping experience there. We will definitely return in the future.
Review №5
2022-02-08It is really strange to go into a store like this during pandemic times. There is no sampling of anything. It seems like a business that is ripe for generous sampling. If you dont want me to do it in the store, send me home with samples and a coupon.The shop was empty. We were there midday during the week. Multiple people were working, but we were not greeted or offered any assistance. I had to actually chase down a clerk in order to complete my purchase.The shop smells so strongly of all the products mixed together that it is very hard to determine what you are smelling, and to make an informed choice. Again, samples would be helpful here.
Review №6
2022-03-21I came in looking for a face mask not really knowing exactly what to pick for my skin type & Nicky was super knowledgeable convinced me to try it out so thank you very much 🙏🏻
Review №7
2022-08-23Cute place. Soaps smell and feel amazingly soft to the skin. Must try.
Review №8
2022-05-03Love this place! Great soaps, package-free shampoo bars and other cosmetics. Sustainable and lovely scents!
Review №9
2022-02-16It is always a great experience when I visit this Lush location. The sales associates are very nice and knowledgeable about the products, the products are laid out nicely, and it always smells so nice! Love this store!
Review №10
2022-01-31Sales staff seems uneducated about products. They are definitely not PB friendly. They have gone downhill the last 2 years. Too bad because some of their products are amazing but I cant give my money to a company like this any longer.