In-store shopping
Yes
LKQ Pick Your Part - Rockford in Rockford
Categories
Location on the map
Rockford, Winnebago County, Illinois, US
Service options
Delivery
No
Health and safety
Mask required
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 800-962-2277
Site: https://locations.lkqpickyourpar...
Site: https://locations.lkqpickyourpar...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:9AM–5PM
LKQ Pick Your Part - Rockford in other cities:
Comments (166)
Good experience overall. Their yard is far better organized than others I have been to. It was pretty easy to find what youre looking for. $3 entry fee, pretty organized.
They refuse to help you on the phone. If I am forced to use there horrible website, I will take my business elsewhere. Their insufferable phone recording is bad enough, but their lame website is where I draw the line. Their ability to make technology workable is a zero on the scale of one to ten, and I say so long loosers!
This place used to be straightforward with their prices but now have a new system that they say they have to adhere to that essentially makes it feel like youre paying three times for the same part. Add onto this where they now automatically add an extended warranty charge onto the price of each part WITHOUT ASKING BEFOREHAND. This is not only a bad business practice but just straight dirty since the price list on the website says the price is one thing then *BAM* you get stung by the total after you pay and get the receipt. If you absolutely have to come here, make sure you tell them before you pay where they can stick their extended warranty charges.
I looked at their vehicles before I drove there and they only had 1 out of 4. They also charge you a warranty fee. There is no sign posted about that said fee and they will not take it off. As quoted by the clerk you have to say you dont want the warranty before I start ringing it up I would understand if it were for lights, alternators, etc. However, they put a warranty on tail lights, plastic. I will not be going back.
Very friendly staff here. Pleasure doin business with ya! Learned you cannot bring your own part in for comparison today. They were very nice explaining the rules. Keep up the good work.
Online price and actual price way different once they add on 98686627 different taxes and fees. A $34.99 driveshaft after their taxes and fees was over 80 bucks by time they got done. I left. Didnt get the part. Went to Stateline auto parts for it, paid 50, already pulled. LKQ is a joke. Dont waste your time. AND you gotta pay 3 bucks to get in? Please tell me how this place is still in. Business.
Customer service was excellent and assistance for parts cross ref was offered, I did not need help. Because there was a specific car in the lot and it was just placed I got a bunch of interior pieces like visor, door cards, in great shape. Was after a vacuum tree and actuators they work! 5 stars for this visit. Many times I will look at a car and it is trashed even though the pictures look ok . Also I use a small local yard that tells whether engines and trans are bad. Wish lkq did the same.
My first time going there and I was like a kid in a candy store. Couldnt believe the help and couldnt believe how much I saved compared to all other places. Everything worked perfectly! Definitely going back again and highly recommend this place.
Ive come here several times over the years and always had decent luck getting the parts ive needed at a fraction of the cost of new. The people are friendly, admission is reasonable and gets you in all day as needed. The parts yard is organized somewhat well. Overall happy and will keep coming back.
They know where all their cars are at, and they help ya out
First time going yesterday the people in the front are very helpful and laid back they had one Tiburon in the yard was an 03 green spray paint and monster logos I came in for a hood and bumper cover sadly both being fiber glass the bumper cover was cracked so I got the hood hinges and some extra the total was cheap and when I got home I sprayed it metallic black and put clear coat on perfect fit very satisfied and am looking forward to getting more part in the future
So, they were the first choice when I found out I had to scrap my 2002 Sable, as I always go there for parts. A new alternator, new battery, new starter, and the transmission up and dies. So, their offer for it? Five bucks. FIVE DOLLARS. If I brought it to them! They wouldnt even tow it! The price of a Happy Meal in exchange for a whole car? Thats as insulting as leaving a server a penny as a tip. One rim from the car and they made back ten times their investment. I dont know what they were thinking, offering me the cost of a couple bottles of soda in exchange for a CAR.
I never have a problem here. I call and ask about a part and Im told if they have it or not, never had a rude employee. Prices are fair and cars are laid out very organized. The only issue I have is you have to watch where they mark the part at the sales counter with their paint pen or it may ruin the part cosmetically.
Went yesterday. Front counter staff - young one ignored me when I asked him a question. Did not see a sign about admission in the only door that was open. Never heard of such a thing. When older guy told me there was admission, he went into a big mocking routine. Didnt have my part either. Friendly staff mentioned by other reviewers were not on duty yesterday.
If u wanna save on parts and know how to take em off decent prices!! They did get me $5 on the core return and gave me a core return for a radiator fan instead of radiator
Lots of negative reviews. Ive been here many times and have been satisfied with their prices. I dont understand why most of the poor reviews on here are about their phone call to them, you never are able to talk to the local LKQ because the 800 number is all over the US. They just hop on LKQ and help you find the inventory if you were too lazy to look online yourself. I see nothing wrong with LKQ in person and never have. Great place if you need to find hard to find replacements, or hell even easy to find replacement parts. 5/5
Had my parts for a 07 Honda Accord.
The yard is OK but the guy running the register for admissions is horribly rude if he even talks to you at all. In the yard he will completely ignore anyone who has a question and at the register he is rude. They need to put him on tires or the crusher, ANYTHING that DOESNT involve customers. I dont know his name but hes a skinny grey hared old guy. Hes just plain bitter. Id give more stars for everyone else and the yard but he just ruins the whole experience.
Very Friendly and Helpful Staff. Alot of vehicle options.
Employees scratched my rim and refused to take responsibility and charged me for it even after I said I didnt need the damage rim
I love this place, friendly service, friendly staff and great prices. The wheel barrows ar very convenient so when you use one put it back so someone else can use it, same goes with the flat bed carts also provided by lkq for your convenience. Ive saved alot of money getting parts here.
Not sure I want to go any further with them after the initial phone call. Someone needs training in customer service. Short, snippy, and made things more confusing than needed by not listening or offering information. Also, when I asked about same day towing she acted like she had no idea what I was talking about and I had to explain it. I was told they dont do same day pickup... Then later when I asked how long it Would take for pickup after scheduling an appt she said it would be within 24hrs. She could have said Sorry, we cannot provide same day, but we do next day pickup. Is just that simple.
Im not going to berate publicly, like Id like. However, whoever answers phones needs a training session or 2...Short: told itd be 4-5 days to pick up my vehicle and it is still in my driveway after 2 phonecalls and 2 weeks of rearranged schedules with folks who dont seem to give a damn....Rock City will be taking care of me on Monday. With all the new parts that are on (including new tires) you lose. Thanks for being rude and not following through.
Very good people to deal with!!
Its cool you can walk in and pull your own parts, but most of their cars are 15 to 20 years old at least. Forget it if you want parts for anything in the last decade.
Very accurate with the website listings, very affordable replacement parts. Its a junk yard that is trying to make money just like the rest of them. I have never went and came back disappointed. Low reviews are from people trying to be too cheap.
I love how organize they are. Its get how they give you you a print out of the cars they have that will have the part ya need and where the car is In The yard. staff is awesome too. I give LKQ five out of five stars
I like the concept of pulling your own parts. They dont always have every vehicle that you might have (especially if your vehicle is modern) but when they do it is well worth the visit to be able to pull your own part cheaper than buying at a full service junk yard.
Bought a wheel/rim here. Super reasonable cost! And it came with a 30 day warranty, unheard of! Im very happy.
Great finds of parts that was needed
Most of the cars they get to sell you parts off of are old worn out junk cars, half of the parts are no good. i learned the hard way, i suggest going to a normal junk yard that pulls the parts for you and tests them. less time spent pulling and returning faulty parts!
The staff who work upfront are rude and act like you’re bothering them by coming in. Big dude with the glasses is always sassy. Not sure why they’re upset that they have to do their jobs.
Me and Steve walked in for a battery,as soon as we walk in the front door the young men ask could he help us.we said we needed a battery, he got, we paid, fast service.Thank you.
Works out great, instead of paying for new window , a used one is only 20, just need the right tools to get it out of junk car
Not a fan of having one price quoted online or on the phone and then a different price charged at the register.
Prices are great, free antifreeze for a couple days, apparently theres an over stock issue... emploees are very helpful, but dont forget your tools, they dont have any.
I can spend all day in this place its like a treasure hunt 🤣.. but all in all good people very good prices cheaper than anything on line and if you got the mechanical know how to get your own parts 9 out of 10 times this place has what you need... Very pleased!!!
Friendly people. 1st time here. Had to go to 3 different cars to get my part, but had to leave early without my part due to splitting my hand open. But yes yes 3 stars
Good place to get what you need. Well organized for the domestics. The interchange list has the row space and color of the donor automobile.
My first call to LKQ salvage... VERY dissapointed! They have only 1 phone number... this is to an answering service only! NO LOCAL YARD NUMBERS!! I for one WILL NOT drive 35 miles to check on a part! I will go somewhere else that KNOWS WHAT THEY HAVE!! I most likely will NOT try to buy parts here again!
They are a real joke. They offered only 25 percent of what I actually got elsewhere for my junk car, and that was with me driving it to them. Dont waste your time even bothering to call them.
Cars are up off the ground which is nice but the car I went to see wasnt there and there is a $3 entry fee and that doesnt go towards any purchase you might make.
LKQ... The place in Rockford, where you really can pick your own parts by bringing your own tools and harvesting the parts you need from the acres of cars there on their lot! --- truer words have never been said, or delivered by a Salvage/Car Parts aftermarket outfit, to this happy campers experience! I recommend you drop by the LKQ Lot on Harrison in Rockford to get the parts which you from time to time may need for your project, as I do for mine!--6 C. J. Sundmacher
Great place to buy parts at over 1/2 off normal used prices. Been coming here for years and will be coming for years to come too!
This place is a joke. Unbelievably long hold times, blind transfers, rude people. They were supposed to come pick up my car today and apparently forgot. Not even a phone call. No considerarion for peoples time. Avoid at all costs!
Phone customer service ------bad.No info on parts availability. You have to physically go to the yard and walk to the car and see if the part is available.You have to pull your own part(s) using your own tools.
Customer service is ridiculous!!! they got couple of kids working there and couple of lazy f.. seems like they hate there job or life... need better employees and to stad behind WORK HOURS not close early that it is posted for to the public! !
Counter help sucks. Good selection of parts,yard layout is good easy access to vehicles. Prices are awesome.
Any review here that says the staff is friendly is false.Customers are spoken down to and treated as if they are wasting the staffs time.This place serves its purpose (rusty old parts) but dont expect to deal with decent people!
Nice selection and helpful staff. Would be 5 stars but the website wont allow me to create a profile.
Sales people at front desk including their manager have no idea what are they doing I have a part shipped to them from their home office they couldnt punch that sale inn had me standing there for 20 minutes to figure out they cant sell me part which I ordered and wanted to pay for
I love this place its my favorite way to save money on auto parts the people that work here are very friendly if u need parts look at lkq
Feast or famine at this place. They got 10 of what you need or none. Lot of dollars wasted just wandering the rows to realize they dont have what you need.
Got what I needed for my Jeep without any hassle. Great selection of parts cars.
Great place to get parts! Staff are amazing and more than happy to help!
Charge for extended warranty I did not want costed me extra money
Always great finds
Awesome helpful staff. Great vehicle selection, reasonable prices, amazingly clean for a junk yard.
Great place as long as you can find a vehicle that still has the parts you require.
Excellent business format. Everytime I go, I am pleased with the parts and also the prices that I pay.
Better then going to Rockford used auto parts on Seminary St!! 💯 better and worth it .LKQ 💯
They always have the part I need at reasonable prices.
Hi, lkq is just fine how ever! I was not able to get my part off the car I was working on, so Ill see what happens tomorrow
Great place for used parts, and you cant beat the prices.
They cant tell you if they have the parts or vehicle out there bought motors. From. There half the time they dont work. And it takes forever to get ahold of someone on the phone and when you do there rude.
The staff was very helpful very polite you took the time they also helped me with my transaction and everything was smooth thank you LKQ
As everything else prices have went up little but still cheaper than other places
Bad. Answer the phone very rude. answer the phone while laguhing anf talking to other employes and put me on hold becasue they were laughing. Bad custermer service.
Worst service ever. Ive never been treated this bad by anyone. Extremely rude staff. I do not recommend this place to anyone
Beautiful staff 100%...they have knowledge & can save you money....
We go here constantly. Great place, if its something small they usually give it to you for free...
Friendly helpful staff. Quick and efficiant. I was in and out and happy with my first visit!
Good place to get auto parts if they have them, most of the time they do.
It was surprisingly very clean today at the 40% sale. The con... I couldnt find a wheelbarrow to carry parts in.
For all thats complaining about costumer service go to the website and search for the vehicle your looking for thats what ppl do who have common sense
Always helpful and great to still be able to pull your own parts needed.
Great place to sell your car or truck and or buy parts at reasonable prices!
Typical rude staff but cheap prices. Very dirty
They wouldnt let me knmow if there was a certain car there over the phone they said i had to come there how u expect me to come all the way over there without a car that dont work
They were very helpful .had what I wanted at a fair price
Better off buying aftermarket or new at there costs!!!
The girl at the desk when I asked for a price was rude and then she didnt even look at the computer and told me a price like she just made her own price wont be going back there again
Great services.. Friendly people. Bring your tools... DIY
I buy a lot of parts, for all the different types of cars I work on every day
Im looking for an alternator cor a 2008 dodge Durango xlt
Not sure
I was told by phone to pay $12.00 for a spare tire and ended up paying $20 (is not the money is the actions)
They are terrible.They are so lazy they cant even answer a phone.
Found lifted cars easy to work on. Friendly and helpful at the counter.
Best place came to Rockford for us gear heads.
Good prices some of the employees not very nice, not all only few
Wish they would have used my lkq app information so I could have gotten in free and got the points for my purchase.
$3 entrance fee. They have some pictures of their inventory online.
Same thing as wreth snyder large dude with glasses in front hates his life or something needs to be fired
Worst experience ever dealing with their phone system, no help what so ever. will never go back.
For as big of a company they are you would expect much more professionalism
Website was updated. what I was looking for. Was damaged but had something better once I looked deeper.
Perfect service.had exactly what I asked for at a great price.
Could try to be a little less rude and not just hang up on your customers. Thanks
Got an email saying the car I was looking for just got in when I got there car was gone they crushed it after to days Rockford location
Takes forever to get ahold of anyone on the phone. My cell died before I could even get ahold of some one!!!
Great prices on quality used parts!
Well organized for auto parts yard!
Very courteous lady at purchase counter. Found what I needed.
Hard to find parts for 1991 Chevy 4x4 , but found what I needed.
Good luck trying to get somebody to answer the phone. I have been on the phone for 15 minutes and nobody answers.
Great but the part I was looking for someone got to it first
Website says they close at 6, door says 6, employee in car says 5.
Good service
A great junk yard to pick your own parts
Your operators are some of the rudest people Ive ever talked to.
Stuck on phone 4 differant times for an hour before i got threw an ppl are rude
The staff was helpful and courteous.
They help you find the parts that you need
New price for junk parts. No thanks
Sat on hold for over an hour to get a junk price on a car
Terrible service, the woman I spoke on the phone with was very rude.
Very kind staff, large selection of domestics and imports.
Did not have what I needed
Good customer service
Good place to take parts for cheap
Friendly honest employees
I have positive experience with this place.
Always helpful n very friendly
Best prices in town
Alot of vehicles and cheap parts
Great people! good service
Lots of parts, toy store for car people
Right part good prices
Great place to get parts
Gud place to get parts
Got everything you need and want
Its a good junkyard
Had what we wanted
Soooo
Good prices
Amazing customer service
A bad place to go
Never any issues
Too high
Awesome
Always a treat
Good
Really rude staff
Lots of crack heads
Too expensive....
Policies are very comfusing
Friendly environment
Very bad experience, the very high costs for such simple things, I already had a long time without coming and every change for the worse, they include a guarantee for everything that has an extra cost and from that they do not ask you for things that do not need a cover guarantee of fuses please, why do I want warranty on that?
Tiene una gran bariedad.
Excellent there are many cars many parts just what you need
I think it is very expensive ..,
Good prices and you find recent models.
Very good, excellent 👌
You look for your piesas to your liking and the kitas
Hodor
Total reviews rating 3.7
166 Reviews for LKQ Pick Your Part - Rockford 2023:
Review №1
2022-05-29If you like paying MORE for used parts than New ones, head over to LKQ ROCKFORD!! THEY WILL BE MORE THAN HAPPY TO CHARGE YOU EVERY FEE AND WARRANTY UNDER THE SUN FOR YOU EFFORT. This place used to be affordable, but now they dont even have any sales days like holiday weekends. Just buy online somewhere else and get parts delivered to your door. You wont even have to pay $3.00 to get in. Also, Employees are extremely RUDE. SPEND YOUR HARD EARNED DOLLARS SOMEWHERE ELSE!!!!!
Review №2
2022-07-31Overall, this place is OK aside from their pricing - Good layout and pretty big selection. They have increased all the prices tremendously, far exceeding general inflation. They tack on their warranty that makes used parts cost MORE than new, even new parts with warranty are less than this place. They will nickle and dime you for EVERYTHING then act offended that you dont want the warranty, its all a joke LOL.
Review №3
2022-04-12Place is a scam, I didnt want warranty for two pieces of floor carpet and the guy tells me hes gonna charge me more since I didnt want warranty. Why would I need warranty on some carpet and why would you charge me more for not wanting it? Seems like they get to pocket the warranty money or something thats why they get so mad. Not the first time they get mad when I tell them to take off the warranty they also got angry when I didnt want it when buying a seat the wasnt even electric just a basic seat
Review №4
2022-06-17This place was so helpful!My transmission slowly went out in my car...and finally, when it was time to get rid of it...LKQ is who to call!They gave me the option and a price to either bring it to them or they would come pick it up for a little less.Once again...call LKQ if you need to get rid of a car and put a little money in your pocket with little hassle!
Review №5
2022-08-03Not as large as the Blue Island location but Inventory is usually good and the staff are super cool.
Review №6
2022-07-24Very good selection of vehicles to pull parts from. Helpful, friendly staff. Reasonable prices.
Review №7
2021-11-15They have had the part I was looking for when I gone there. The reason for 2 stars is because they are pretty organized but its a few things that I think people should know before hand. 1st they charge you 3 dollars to enter the yard. 2nd they automatically apply a extended warranty (why do I need a warranty on a housing? If it was broken then I wouldnt buy it). For example I bought a brake light housing for 24.99 the extended warranty was 7.50 the environmental fee was 2.11 the tax was 2.37 so my total was 36.97 wait I forgot my 3 dollar entry fee my total was 39.97. Honestly I could have gotten it new off line for that price. If I would have know all the fees beforehand I would have ordered off line. I guess if its a part you need right away cool but honestly Im sure I could have gotten that part from another salvage yard around the city for cheaper and wouldnt have had to take it off myself. Just fyi
Review №8
2019-04-16Its luck of the draw if they have smaller part you might need but well worth the few bucks to get in to check! They even had Mystery Machine there! Leave it to Scoob to destroy a perfectly good van!
Review №9
2022-02-01They charge you to remove their tires from a rim you want to buy and charge you a disposal fee for their tire , what a rip off , check online and ebay before you go here most of the time for an extra $10.00 you can get it new
Review №10
2021-08-20Having made a used part purchase today, I now understand why LKQ uses an octopus as their mascot. It is because they have several tentacles sucking money out of your pockets. I found a used hood for my Camry on their website for $55, but then they hit me with an $8 core charge because I didnt have the old hood, and tried to force me to purchase a 90 day extended warranty for an additional $17. Really? A warranty for a hood? They also charged an additional $16 because I removed the hinges and left them attached to the hood. So my $55 hood almost cost me $114. I stood my ground and insisted that they remove the extended warranty, so I got their standard, 30 day warranty for free and paid a total of $91.46.